FACT SHEET ! Business Continuity Verizon Notification Services Pandemic Planning Communications Application Predicting the unpredictable is impossible. Unexpected events—whether natural, man-made, or cyber-based—happen. What is remembered is how the crisis is managed and if new best practices can be identified and implemented. Pandemics, although rare, can catch even the most experienced enterprise off guard. Comprehensive communications plans are essential as corporations work with dispersed employees, entertain higher rates of absenteeism, and overloaded public infrastructures. And the effects of the pandemic are not limited to one or even several companies but can include key suppliers and customers. Make Verizon Notification Services part of your business contingency plan. Verizon Notification Services Pandemic Planning Communications application enables organizations to provide people-centric continuity by communicating with employees about plans, support, telecommuting options, HR policies, and can disseminate healthcare-related information during a flu pandemic using interactive inbound and outbound communications. Why Pandemic Planning Communications? Pandemic events can extend over a long period of time and require on-going communications throughout the entire crisis. Our Pandemic Planning Communications application is designed to handle the rigorous communications requirements for this type of crisis and help you effectively and efficiently handle the crisis at hand. Specifically, messaging capabilities can help you account for and manage your workforce by collecting information about employees. Our Pandemic Planning Communications application is designed to enable your organization to: • Inform and instruct employees and external stakeholders about up-to-date health information, HR policy information, and instructions related to job function. • Run detailed reports that provide ongoing status updates about employees’ whereabouts and work availability. • Synchronize contact data with HR systems, and leverage information from other databases to provide up-to-date contact information. • Keep stakeholders and employees informed with two-way/inbound and outbound communications. • Utilize standard questionnaires to determine the level of assistance needed. 1 Why Verizon Business? • Simultaneously deliver critical messages via a hosted, redundant solution • Leverage advanced features for time-sensitive notifications • Initiate messages using the telephone, Internet, or most Web-enabled devices • Easily configure communication to key stakeholders Verizon Notification Services Pandemic Planning Communications Application Support Before…During…and After About Verizon Business When a pandemic event happens you need to have a reliable, secure, and flexible communications infrastructure in place. Our Pandemic Planning Communications application is rich in delivery, reach, and administration features. Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a global leader in communications and IT solutions. We combine professional expertise with one of the world’s most connected IP networks to deliver award-winning communications, IT, information security and network solutions. We securely connect today’s extended enterprises of widespread and mobile customers, partners, suppliers and employees—enabling them to increase productivity and efficiency and help preserve the environment. Many of the world’s largest businesses and governments—including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions—rely on our professional and managed services and network technologies to accelerate their business. Find out more at www.verizonbusiness.com. Delivery and Reach • Support cross-channel delivery including landline phones, cellular phones (voice and SMS), mobile devices, e-mail, fax, TTY/TDD, satellite phones and pagers. • Exceptional network availability backed by a competitive Service Level Agreement (SLA). • Define the sequence of message delivery to devices, individuals, teams, or after a specified amount of time. • Enable parties to reach U.S. and Canadian recipients during a crisis. • Verify international message delivery from the U.S. to 190 countries. • Retrieve personal messages left on a voicemail, fax, or pager by calling a single toll-free number. Administrator • Activate a message using the web, mobile device (via text message), or any phone by calling a toll-free number.* • Define the criteria for team selection and utilize the most current recipient attributes to automatically build a team when you want to send the notification. • Control permission levels as administer, activate, and/or both. • Save alerts and corresponding message content for myriad crisis scenarios before the actual event—and leverage the dynamic team creation to dramatically streamline the notification process. • Keep your contact data and employee specific attributes current. • Avoid overloading office phone switches by pacing the number of incoming and outgoing calls. Comprehensive Tracking and Reporting Our Pandemic Communications application includes over 30 reports to provide visibility into employee status and whereabouts, and enable uniform decision making. Reports can be generated on an ad hoc or scheduled basis in a variety of formats including Excel, HTML, CSV and PDF. Administrators can track all messages and responses by message or by recipient via a browser interface to get a real time picture of the situation, and even provide a greater level of management control over the situation by restricting who sees message tracking. For More Information To learn more about Verizon Notification Services, contact your Verizon Business account manager. * International toll-free numbers can also be set-up upon request. Note: Verizon Notification Services were not designed or intended to be used for emergency, high risk, or any other activity in which the failure of the service could cause or result in death, personal injury, property damage or severe physical or environmental damage. Any such use shall be at customer’s sole risk and Customer shall be solely responsible for liability arising from such use. verizonbusiness.com © 2009 Verizon. 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