Sample Business Plan Online Event Planning Company Coastal Business Strategies This business plan has been submitted on a confidential basis solely for the benefit of selected, highly qualified investors in connection with the private placement of the above securities and is not for use by any other persons. Neither may it be reproduced, stored, or copied in any form. Do not copy, fax, reproduce, or distribute without permission. Contents I. Executive Summary ………………………………………………………………... Page 4 I.A I.B Objectives Mission Statement II. The Industry and the Company and its Products or Services………………... Page 4 II.A II.B II.C II.D The Industry The Company and the Concept Products and Services Entry and Growth Strategy III. Market Research and Analysis………………………………………………….. Page 10 III.A III.B III.C III.D III.E Customers Market Size and Trends Competition and Competitive Edges Estimated Market Share and Sales Ongoing Market Evaluation IV. Economics of the Business………………………………………………………. Page 16 IV.A IV.B IV.C IV.D IV.E Demand Profitability Revenue Growth Fixed, Variable, and Semi-Variable Costs Months to Breakeven V. Marketing Plan…………………………………………………………………….. Page 18 V.A V.B V.C V.D V.E Overall Marketing Strategy Pricing Sales Tactics Service Guarantee Advertising Strategies VI. Design and Development Plans………………………………………………… Page 25 VI.A VI.B VI.C VI.D VI.E Development Status and Tasks Difficulties and Risks Product Improvement and New Products Costs Proprietary Issues VII. Manufacturing and Operations………………………………………………... Page 28 VII.A Operation Cycle VII.B Geographical Location 2 VII.C Facilities and Improvements VII.D Strategy and Plans VII.E Regulatory and Legal Issues VIII. Management Team……………………………………………………………… Page 32 VIII.A VIII.B VIII.C VIII.D VIII.E VIII.F VIII.G VIII.H Organization Key Management Personnel Management Compensation and Ownership Other Investors Employment and Other Agreements, Stock Options and Bonus Plans Advisory Board Other Shareholders, Rights, and Restrictions Supporting Professional Advisors and Services X. Overall Schedule…………………………………………………………..………. Page 36 XI. Critical Risks, Problems, and Assumptions…………………………………... Page 39 XII. The Financial Plan………………………………………………………………. Page 41 XII.A XII.B XII.C XII.D XII.E XII.F Pro Forma Income Statements Pro Forma Balance Sheets Pro Forma Cash Flow Analysis Break-Even Chart Cost Control Highlights XIII. Proposed Company Offering………………………………………………… Page 51 XIII.A XIII.B XIII.C XIII.D XIII.E Desired Financing Offering Capitalization Use of Funds Investor’s Return 3 I. Executive Summary E‐Vents is an event‐planning company that allows individuals and businesses to virtually create an event online. The hub of the business will be a large database of vendors, suppliers, venues, etc. that will register with us to join the network in order to be searchable by our customers. In exchange for the free advertisement and brand positioning suppliers and vendors gain by appearing in our database, they will provide their product or service at a discount. This discount will increase our profit margins as well as provide customers an incentive to plan through us. There is currently an unmet need in the event‐planning industry, which will be detailed further in this report. The Southeast region of the US currently contains many areas with little access to professional event planners. There is also currently no website that fully allows customers to view a database of suppliers and vendors, compare them, and virtually create their own event. A. Objectives The ultimate objective of the company is to become a major competitor in the national event‐planning market. The implementation of this business plan will enable E‐ Vents to position itself in the current market, rapidly grow due to the innovative concept, and eventually obtain large shares of the national market. Specific goals that will lead to the achievement of these objectives are: • Develop a large database of various suppliers, vendors, and venues • Establish the business in the North Carolina event‐planning market thus gaining a share of the Southeast region. • Provide customers with an innovative way to plan events that has not previously been allotted to them. • Provide excellent customer service and build and maintain strong partnerships to ensure loyalty and support expansion. B. Mission Statement As a customer‐focused business, it is our goal to provide high‐quality options conveniently and easily obtained at affordable prices. We will strive to create a company, database, and interactive website that will be user‐friendly and give individuals and businesses choices that were perhaps previously unavailable due to financial, geographical, or time restraints. II. The Industry and the Company and its Products or Services A. The Industry The event planning industry is sensitive to economic factors and has recently experienced a decline in demand due to the recession, dropping an average annualized rate 4 of 0.1% to $11.9 billion between 2005 and 2010. The lack of disposable income for many resulting from this downtown has led to many budget cuts across the entire industry. Overall attendance and event duration have also seen a decline since 2008. Operators in the industry are reducing their profit margins in attempts to maintain current client bases while simultaneously trying to attract new business. Industry competition has increased with reduced revenue, and many firms have been forced to reduce the size of their operations to simply survive. These effects can also be seen by the decrease in number of employees at each company as well as the number total operations in the industry. Between 2005 and 2010, the number of firms operating in the trade show and event planning industry declined at an average annualized rate of 1.5%. Employment dropped by the same rate. The following are key statistics and historical data of the trade show and event‐ planning industry’s overall performance throughout the last several years. Revenue Growth Year 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 Revenue $Mill 8,887.6 9,406.9 11,113.0 10,851.3 11,018.9 11,430.8 11,640.9 11,925.7 12,548.6 12,964.9 12,624.6 11,820.0 11,853.o Growth % 5.8 18.1 ‐2.4 1.5 3.7 1.8 2.4 5.2 3.3 ‐2.6 ‐6.4 0.3 5 Industry Overview Key Statistics o Revenue: $11.9 Billion o Annual Growth 05‐10: ‐.1% o Annual Growth 10‐15‐ 4.6% o Profit: $474.1 Million o Wages: $3 Billion o Businesses: 18,500 Analysis of Geographic Concentration: Industry Structure o Life cycle stage‐ Mature o Revenue volatility‐ Low o Investment Requirements‐ Low o Industry Assistance‐ None o Concentration Level‐ Low o Regulation Level‐ None o Technology Change‐ Medium o Barriers to entry‐ Low o Industry Globalization‐ Low o Competition Level‐ High B. The Company and The Concept E‐Vents will be an online‐centered event planning company. The basic concept of the business is that a customer wanting to plan an event would log onto our website. From there, they have access to an entire database of vendors and subcontractors of event‐ related products and services. The client, from the privacy of their own home, can begin 6 planning their event through our “virtual event” site. They will search through different vendors, add them to their list and watch their event unfold before them. They can also see how choosing vendors, locations, etc. will affect total costs as well as get visual examples of the appearance of the event. This company resolves an unmet need in the event planning industry. Many people simply do not know where to start when planning an event. They may not know the names of florists or caterers and many don’t even know the direction they want to take the event. A client can search through the entire database, plan, and schedule the entire event themselves, or they can opt to meet personally with one of our event planners for additional guidance and vision. That staff member will cater to the client and make sure that vision is fulfilled. Vendors will register with our company in order to appear in our database. As the database will increase their notoriety and sales, we will have negotiated contracts with each vendor to receive their services at a discount. This discount will allow us to offer savings to our clients as well as keep portions of each contract for profit. The types of vendors in the database will be a full array of the different services and entertainment options one would expect for hosting an event. An example of some of the vendors included are: Bars, bands from various genres, catering companies, party suppliers, restaurants, miscellaneous entertainers, party coordinators, party organizers, etc. The client will pay one bill to our company (eliminating the problem many customers have of trying to keep track of all the payments they’ve made during the event planning process). Therefore, we take the bill, subtract our negotiated discount, pay the vendors, and keep the difference as profit. Vendors can also compete in some form of reverse auction to bid for our clients’ business. By offering a “one‐stop shop”, we eliminate the hassle and problems associated with event planning problems. C. Products and Services E‐Vents will have several services to offer our customers for any type of event. From large corporate events to small birthday parties, the website will be positioned to cater to every need. Some of the events that our company can plan include, but are not limited to: • Holiday functions • Corporate Events • Weddings • Birthday Parties • Private Parties • Product or Service Launch Parties • Bar mitzvahs and Bat mitzvahs • Trade Shows and Conventions • Fundraisers • Non‐Profit • Fashion Shows 7 • • • • • Cocktail Parties Corporate Outings Anniversaries Dining Parties And More! Venues The list of venues in which E‐Vents will contract with will constantly be updated as new vendor and supplier relationships are built. At E‐Vents, we give the client the ability to choose from several venues including event spaces, restaurants, night clubs, lounges, bars, centers, and hotels to name a few. Pricing will be venue‐specific and will depend on the time of year, the type of venue, etc. However, by planning through E‐Vents, customers are able to enjoy discounts should they choose a venue from our network. Prices vary, but we will require 15% of total venue costs from the supplier. This can be justified by the “free” advertising received by being on our preferred network list as well as increased business for the venue from our clients. Thus, we can offer clients who use E‐Vents for planning 5% discounts on all venues and still make 10% profit on each deal. Individuals visiting our site will be able to view all the venues per location along with a rating system from past customers. The price that will be provided to our clients will already include the discounts previously mentioned. For example, if a venue would normally cost $1000, it will be listed at $950 for our clients. This is to show them the 5% discount they will enjoy. However, the venue will only receive $850, or 85% of the total cost, and E‐Vents will keep $100, or 10% of the total cost, as profit. We believe this system will continue to drive price down initially when venders try to gain business as well as when substitutes and competition emerge as they try to retain that business gained. Services As a “one‐stop‐shop”, E‐Vents will offer all services typically expected of an event‐ planning company. Just as with venue reservation, we will require 15% of total costs from all vendors and suppliers who want to gain access to our clients by joining our network. Thus, again, our clientele will receive 5% off all services and we retain 10% of the total cost as profit. At the time of the initial launch of E‐Vents, we would like to have at least three options from which clients can choose for each service offered. However, as the business grows and more vendors and supplier join the network, we expect the number of options to greatly and rapidly increase. This initial “three‐option” choice will include a standard or basic service, a value‐ added service (this could be minor upgrades, better reputation, higher quality, etc.), and finally the luxury service offered at a price premium. This will allow clients to quickly determine what they can expect to receive with their projected budget. After choosing one of the packages, customers can easily add different options and choose from many vendors to tailor the campaign to meet their exact needs. Of course, as always, E‐vents planning 8 staff is always available for consultations and planning assistance should the customer request additional advice. Through extensive research and analysis of the current industry, we have been able to determine what vendors and suppliers in each of the initial three packages, “Standard”, “Value‐Added”, and “Luxury”, might charge. The prices do not reflect that 10% of total costs E‐Vents will receive as profit for the 5% savings we will offer our clients as incentives to plan through our company. The following table shows price estimates for different services. D. Entry and Growth Strategy We will focus on smaller, social events initially. As all of the team members are in North Carolina, we will concentrate on the local state market in the beginning. Compared to other current event planners in the market, E‐Vents will provide an innovative website, E‐Vents.com, that allows clients to plan their events virtually. In addition, our website will allow reverse auctions where vendors will compete for customer business. In such auctions, no matter which vendors receive bids, the ultimate winners are our customers. Another competitive advantage is that vendors will be required to provide 5% discount to our customers. To start, we will engage in social networking sites, such as 9 Facebook. Social networking sites should be very effective in finding target customers. A beginning promotion contest with a top prize of $15,000 towards an event will help us gain enough publicity to capture initial customers. To obtain large business accounts, we will use the Value‐in‐Use Assessment tools to persuade potential corporate clients. This will occur once we have sustained a credible position in the local and social markets. Since our target customers are generally familiar with Internet and comfortable with online transactions, we will keep putting advertising dollars towards online websites and social media forums. In addition, contest promotions will be offered online from time to time to help maintain a loyal customer base. Considering the fact that more and more people will have access to Internet, we think the pool of our target customer will continue to grow over time. All of these factors can contribute to our growth in future. III. Market Research and Analysis A. Customers The customers we primarily target are those who may not have the time or organizational skills needed to plan a special event, or those who place a high value on convenience and transaction ease. Customer benefits will be realized through the convenience of “one‐stop shopping”, cost savings through the company’s network of vendors, and ability to virtually see the entire project in advance. Changes in disposable income and budgets of customers will affect price sensitivity as well as the number of add‐on services they are willing to purchase. Therefore, it can be projected that companies and individuals with higher disposable incomes and larger budgets will use our services more frequently and with more value‐added services and vendors. The age of the population and population growth are also relevant to the industry. Data shows that individuals between 20 to 34 years old tend to be high users of event planning companies. This can be explained by increasing incomes, budget constraints as individuals of this age tend to be buying assets, such as houses, and starting families. This age group also tends to historically have the most time constraints as well. This can be explained by longer hours spent in attempts to advance a career, time spent with family, etc. Between 2006 and 2008, the median annual income for families in North Carolina was about $46,000. Households in Raleigh, the state’s capital boasted median annual incomes of $53,926, well above the state average. The average age of the population was 36.8 years, and only 12 percent of the total population were 65 years or older. The following chart shows the age distribution of households between 2006 and 2008. From the chart, it can be estimated that between 30 to 40% of the state’s population will fall into our target age group of 20 to 34 years old. 10 The Age Distribution of People in North Carolina in 20062008 B. Market Size and Trends In 2010, the industry saw about $11.9 billion in national revenues. According to IBIS World, the Southeast region of the US accounted for approximately 20.3% of these revenues and 22.5% of the industry’s employees. The Southeast is the industry’s second largest market, yet only 25.2% of the nation’s total population inhabits the area. The following is a detailed map showing the distribution of industry businesses across the US. From this map, it can be seen that there is not a major competitor in the national market located in North Carolina. Thus, a potential need not being met by the current market is identified. 11 The recent recession has greatly affected the annual growth rates of the industry, dropping the typically seen average annual increases of 4 to 5% to an average annual decline of 0.1%. However, recent studies suggest that most industry professionals feel the recession is coming to and end and past growth rates can be expected to return in the coming years. The industry is unevenly distributed across the nation with low concentration. While concentrated markets can be favorable, we feel this leaves ample room for growth in the North Carolina region. One unimpressive trend in the Southeast region’s market is that of historically low employee wages. For instance, 22.5% of the national industry’s employees are located in the Southeast, yet these individuals account for only 19% of the industry’s wages. Currently, one of the major trends sweeping not only the event planning market, but every other market as well is that of social media integration. As more and more businesses and individuals rely on social media networks, advertising and promotion via these sites will also greatly increase. Along these same lines is the development of the “Hybrid Event”. These events combine both physical and virtual elements to planning events. Through hybrid events, attendance can be increased by allowing participation both on the ground and around the world. Although it is largely believed that the worst of the economic downturn has come and gone, the market is predicted to continue to see budget cuts throughout the remainder of 2010. A subsequent trend will then be a focus on cost‐saving strategies. This could prove to potentially be a great competitive advantage for our company. Industry professionals believe that focus will shift from attaining the perks of creativity and large budgets to getting more “bang for the buck”. With reduced budgets and greater attention on cost saving, it will be increasingly important for professionals to prove ROI (Return on Investment) for their clients. This will result in more open lines of communication between the planner and client as well as a greater need of reassurance that targeted business objectives are being met while greater returns are seen. As the cost of traveling continues to increase throughout the nation, it can be predicted that more companies will be planning localized events. Thus, it will be important to build stronger relationships with local suppliers and vendors. C. Competition and Competitive Edges Competition for this business can be found in any of the non‐virtual event planning companies already in the market. For a fee, an event planner is hired who, in return, contracts with various vendors and handles all logistics and particulars regarding the event. The strength of these existing competitors is that they can provide full A‐Z services, 12 handling virtually all needs of the client personally. The event planner takes much of the burden from of the client and creates an event to meet the client’s requests. This reduced burden on the customer is a major strength is a major factor in the decision to hire an event‐planning company. One weakness of the existing event planner is that the customer incurs high costs in return for specialized and personal attention. In addition, the planning professional typically has a set of preferred vendors to use for the variety of services. These vendors are not necessarily chosen through a low‐cost strategy. Overall, hiring an event‐planning business shifts the control of the event, as well as control of the price, out of the hands of the client. A client interested in being more “hands on” with greater control will see our business as the best alternative. With the lower incomes and budgets currently associated with the national market, hiring outside professionals to plan events is not always an option. In terms of competition concentration, IBIS World estimated that, in 2009, the top four players in the industry accounted for less than 1% of the available market share, leaving the industry with a very low level of concentration. According to the report, the industry is also highly fragmented with a large number of small operators. US Census Bureau data indicates that there are a substantial number of non‐employer operators in this industry, which comprise over 98% of total establishments. Due to the small business nature of the industry, these figures are not expected to greatly change over the long term. Basis of Competition outlines the factors influencing the level of rivalry between operators in the industry (internal competition) and operators from other industries (external competition). IBIS World analysis suggests that competition is currently high and can be expected to continue increasing. The report shows that competition is overwhelmingly price‐based due to the large number of small business operators as well as the relative ease and low cost of entry. The capital requirements for starting a business are historically low, as is the initial cost of entry. According to IBIS World, major players in the industry often represent large corporate clients and regional tourism destinations. Nearly two‐thirds of existing firms have less than five employees and, although sole proprietors account for approximately 80% of industry enterprises, they currently generate only 6.5% of total revenue. It is expected that the number of independent event planners will continue to rise as a proportion of total industry activity. Much of this industry is based on professional networking, and social networking sites, such as LinkedIn and Facebook, have made this much easier. While the impact of these sites is expected to be relatively minimal, it could impact long‐term demand. 13 D. Estimated Market Share and Sales Although the event planning industry as a whole is large in terms of dollars, it is heavily fragmented because service providers, i.e. caterers, stylists, photographers, music bands, etc., tend to be small and independently operated. Typically, most event planners provide set packages, giving customers few opportunities to choose their favorite providers. Our product will be different in that customers can build their event packages prior to working personally with a planner and maintain total control of which services and vendors to use. By empowering customers and providing tools to help them, our business will increase customer satisfactions, build strong relationship with users, and improve customer retention. In addition, there are always cost‐conscious customers who want to low prices, but are limited by their time and necessary knowledge to negotiate with different service providers directly. For such customers, our website can provide a reverse auction to let service providers compete so that customers can receive the best possible rates available in the market. With the development of Internet and mobile computing devices, people in general are becoming more computer‐savvy. The trend is that more and more people will be comfortable online shopping and transactions. Our website will bring the Internet to the event planning market to meet these demands. Since we plan to focus on the relatively small Southeast region before expanding nation‐wide, our initial market share will be small. However, this number is expected to increase at a rapid pace given our unique competitive advantages. The following Table shows the projected market shares for the next three years. Market share in percentage Market share in dollars 2011 0.1% 2012 0.4% 2013 1% X1 X2 X3 For the next three years, our expected annual growth rate is around 115.44%. It may appear to be an unusually high figure, but many start‐ups in the industry have realized similar rates. Due to our high differentiation, we expect to see rapid growth. 14 E. Ongoing Market Evaluation Between 2010 and 2011, the trade show and event planning industry is expected to rebound as corporate profits begin to rise again and the economy stabilizes. During periods of economic growth, the number and length of events increase as companies have more money to spend on marketing activities and events. This growth will stimulate profits for players in the industry as well as increase the marketing budgets for conventions and exhibitions. Economic improvement will help with business and consumer sentiment and will result in an increase in the number of shows with fewer cancellations. Between 2010 and 2015, it is forecasted that industry revenues will increase at an average annualized rate of 4.6%. This can be seen in the table below. Year Revenue $Mill Growth % 2010 11,853.0 2011 12,484.0 5.3 2012 13,109.0 5.0 2013 13,627.0 4.0 2014 14,203.0 4.2 2015 14,812.0 4.3 2016 15,182.3 2.5 The following chart summarizes past and projected profits compared to wages as well as the ratio of employees per establishment. 15 IV. Economics of the Business In determining if E‐Vent was a viable business venture; our management team had to look at the economics of the entire industry. Researching market conditions of the overall industry has led us to valuable information. While initially developing E‐Vent, the founding team researched US industry data to view statistics and analyze the current and projected conditions. A. Demand The event planning industry is sensitive to economic factors and has recently experienced a decline in demand due to the recession. Overall, the industry suffered a drop at an average annualized rate of 0.1% between 2005 and 2010 leaving total industry revenues at about $11.9 billion. Even though this statistic is not favorable for our business, industry experts expect demand to increase as the recession continues to show signs of stabilizing. Therefore, we predict that we are entering the market at a perfect time to realize profits in a time of economic recovery. As businesses begin to increase profit margins and attract new customers, the demand for events and party planning services should jump with the budget increases typically associated with increased profit margins. B. Profitability Operators in the industry are reducing their profit margins to maintain their current client base while simultaneously trying to attract new business. Over the last couple of years, profitability has been low due to the recession, but the services offered are still desired by businesses and clients when hosting an event. In 2009, total revenues were about $11.9 billion with total profits of $474.1 million. We expect both revenues and profitability to increase within the next several years as the economy improves and disposable income increases allow for individuals to make more use of our services. 16 C. Revenue Growth The event planning industry experienced high growth in early 2000 with an 18.1% increase. The industry had a small decrease in 2001 of ‐2.4%, stabilizing with consistent revenue growth until the recession in 2008. This year, the industry has experienced 0.3% revenue growth, and we expect revenue to continue to rise as market conditions improve. The web presence created with E‐Vents will be a unique offering, and we project the company will surpass current online event planning companies’ revenues due to our product selection, innovative idea, and pricing formula for potential customers. D. Fixed, Variable, and SemiVariable Costs The majority of our costs will come from running and supporting our website, which, for many customers, will serve as our storefront. The most significant costs will be for customer support to ensure satisfaction and build customer relationships, vendor support to keep products and services available, web hosting, and maintenance. Our costs are reduced due to the fact that we are a third party negotiating between various venders and clients. E‐Vents will initially need to spend a substantial amount on advertising to push our presence in the market. Advertising will continue to be a necessary expense incurred as our market share increases. We will immediately forward 90% of cash received from customers to vendors through an automatic payment system. Because we do not actually hold the funds in our system, the remaining 10% is used as our revenue base for cash flow and other financial projections. Most of our expenses can be classified as fixed costs; and the average monthly fixed cost is expected to be about $132,600 during the first year. We find that the capital needed to start our business and execute daily activities is relatively low, especially if we have several storefronts spread throughout the country. This means that dominating the online market will be vital to the company’s success. E. Months to Breakeven Chart A Chart B 17 The average monthly break‐even sales amount is $132,600, which is equal to the total amount of fixed costs. This amount seems to be high for our new venture for the first month but our initial equity injection will help satisfy our cash flow needs. We do not project that we can achieve that amount of sales per month during most of the first year. As a result, we may lose money in the first year. Charts A and B show our breakeven figures. Chart A shows breakeven for the first year, while Chart B projects the average breakeven for each month in 2012. As sales grow, we plan to increase spending only in the areas that supplement sales to insure that the company can support rapid growth. The average monthly fixed cost in the second year is estimated at $244,690. We calculate that the breakeven point should be reached in the second quarter in 2012. V. Marketing Plan A. Overall Marketing Strategy The Target Market The target markets for the event planning industry can typically be divided into two categories: The social market and the corporate market. Corporate events can include such events as charity fundraisers, galas, athletic competitions, trade shows, conventions, and parties. The market for corporate events is very large as companies place high value on planning events that will be long remembered and discussed. Therefore, it is typically recommended that those starting new event planning companies begin by planning social events to gain clientele and experience. Considering the nature of our business, it can be projected that the majority of our initial business would come from individuals rather than corporations. The social market can include weddings, birthdays, parties, reunions, etc. According to statistics, most people who utilize event planners for social events tend to reside in the middle‐ to upper‐income levels and have some disposable income, but perhaps not much spare time to spend planning. These clients typically have household incomes of at least $60,000. While our business will still focus on these two large categories of target markets, our audience could prove to vary slightly from these norms. For instance, our clients will be those who want desire the advantages of an event planner, but perhaps do not have the disposable income that is normally associated with the ability to hire one. It should be important to note that our business is not for those who cannot afford event planning at all. Though there are initial cost savings and advantages by being able to virtually view an event as it unfolds, our clients will still most likely be meeting with personal event planners, who serve as the middle‐man between the customer and prospective vendors. 18 We do expect to serve more social customers than corporate, at least in the initial phases of the business. However, as technology and the Internet continue to advance, we hope that more corporations will turn to services such as ours to plan their business events. SWOT Analysis Strengths and Weaknesses (Internal Analysis) and Opportunities and Threats (External Analysis) The basis of any SWOT analysis is the environmental scan. By conducting extensive research of the industry and markets, we can better understand our position in the industry, as well as discover steps that need to be taken in order to become major competitors. There are many ways to conduct this research. One of the key steps we will take is to analyze the market in order to determine the limits or “trading area” of our business. Since we assume we will be starting with social events to gain clientele, we can estimate that our trading area will be local at first. However, once we gain corporate clients, we project that trading area to grow to a national level over time. When this happens, our market will expand from the state of North Carolina to the entire US. By accessing the Bureau of Labor’s Consume Expenditure Survey, we can gain information about how individuals in the US tend to spend their money. This will allow us to see where our advertising and promotion dollars will be more efficiently spent. After scanning the environment, more insight can be gained by interviewing potential clients, conducting surveys and leading focus groups to gain access to the opinions of consumers. Strengths and Weaknesses (Internal Analysis) One of our biggest strengths in the initial phase of our start‐up will be the flexibility that many entrepreneurs realize with their small size. The ability to make quick decisions for our clients and for our business as a whole could prove to be a key factor in our success. We also have the advantage of utilizing new technology and the Internet in ways that many 19 event‐planning companies have not done. Therefore, we have the potential to reach a far greater market. By offering the convenience of the Internet, the social market will have access to event planning in areas where they have previously not. For instance, studies have shown that a population base of at least 50,000 is needed to support an event‐ planning business. Therefore, those with some disposable income who happen to live in smaller towns may not have had the option to hire an event planner because there will typically not be one located in that region. One of our biggest weaknesses could prove to be gaining clientele. We are starting a business without extensive event‐planning experience or a client base. We will have to work harder to build customer relationships than we would if we were starting a business after working in the industry for a while with relationships already established. We will also need to work to build our image. Though we do offer a service that focuses on convenience and affordability, we do not want to be perceived as “cheap”. We need to be viewed as a luxury. Our marketing plan will need to take this into great consideration. Clients will need to be ensured that they are getting high‐quality services. It will be important for them to realize that we are able to realize cost‐savings due to the nature of business and not because quality is sacrificed. Opportunities and Threats (External Analysis) Data accessed through IBIS World gives great insight into the current market. One of the greatest opportunities a new business can embark upon is an unfulfilled consumer need. Looking at the low concentration of event‐planning services in North Carolina, it can be seen there is a need that is not being met. We are optimistic about this need because Southeast region of the US brings in the second largest revenues in the industry. However, as most of these large players are located in Georgia and Florida, it can be determined that North Carolina, with its ever‐growing urbanization, can greatly benefit from a major player. Also, by accessing new technologies and trends, we have the opportunity to reach a larger market than typically would have been possible in previous years. It will be important to realize that a threat exists in the emergence of substitute services. We can expect a number of companies to offer similar services after ours gains notoriety. Companies with large client bases and loyal followings could pose a threat should they begin to offer similar products and services. Should we have to compete with other major event‐planning businesses for access to vendors and suppliers, it could pose a huge threat to our company. Event‐planning companies are not our only competition. Florists, caterers, etc. often will take on event‐planning responsibilities on the side in order to bring in additional revenues. Goals and Objectives Currently, the Southeast region accounts for 20.3% of total revenues in the industry. With low concentration, there are only a few major competitors in the market. Even though sole proprietors account for 80.2% of the businesses in the industry, they only account for 6.5% of total revenues. North Carolina currently only contains about 1.7% of the enterprises in the country. From this data, we can estimate that the North Carolina market currently accounts for approximately $40 million of annual revenues. 20 After establishing our business, our first major goal will be to become the competitor for North Carolina, gaining a significant share of the local market. This will not only increase our positioning, but will most likely increase the state’s share as overall revenues increase from our business increases. The second goal will be to expand operations throughout the Southeast region and become a major competitor in the larger market. We hope to gain a respectable portion of the 20.3% share the Southeast region currently holds of the entire industry, possibly increasing that number as well with our individual growth in size and revenues. Finally, we hope to expand nationally with operations throughout the US, joining the small group of major competitors in the national industry. Specific forecasts for a product(s) or service(s) According to IBIS World, industry revenue is expected to increase 5.3% in 2011 to about $12.5 billion as the economy continues to improve. Industry prices can be expected to increase as demand for event‐planning rises. However, our clients will always be able to enjoy the discounts we can offer through the nature of our network of vendors and suppliers. B. Pricing In order to maintain a competitive position in the market, we are initially taking a “low‐cost provider” marketing strategy. As previously described, all customers will receive a 5% discount on all products and services when purchased through our site. This figure does not account for instances in which a reverse auction bid might occur for certain clientele business. As client base grows and large, business accounts are gained, we expect our network of vendors to compete for customer business. Our website will allow reverse auctions to occur between buyer and seller at these times. This will continue to drive down price and give us a competitive advantage over other event‐planning companies. In order to ensure that we still make profits in these situations, we will still require 10% of total costs from each supplier or vendor. C. Sales tactics E‐Vents will not only have to sell itself to potential clients, but to suppliers and vendors as well. While advertising, promotions, and public relations will gain the majority of our clients, especially individuals planning social and personal events, different strategies will be needed to promote our business to other companies, i.e. the vendors and suppliers. It will be extremely important to build long‐term relationships with these partners in order to retain their services on our database as competition begins to increase. Strategic B2B Marketing tactics will be necessary in locating, forming, and maintaining these business relationships. We plan to use personal selling and relationship building techniques in order to 21 obtain and retain the business of these large accounts. An effective marketing tool that we will implement will be that of the “Value‐in‐Use Assessment”. These assessments are extremely time‐consuming and costly to perform, but the benefits greatly outweigh the cost if the account is won and, more importantly, potentially long‐lasting and profitable. For these elite few, research, analysis, field assessments, surveys, and interviews will be conducted in order to gain understanding of their market positioning, needs, wants, etc. Through this, we will be able to determine what specific business elements and factors these clients believe to be of high value. For some clients, price will be the most important factor. Others might place high importance on collaborative relationships with open exchange of industry knowledge. No matter what the customer values, the assessment itself is an incentive to choose our business as the customer gains access to all information we find during the research and analysis process. Many times they learn information about their own company previously not even known to them. After the assessment, a “value word equation” is created for each element in which that customer places high value. This expresses benefits we can offer in monetary terms. For instance, by identifying next best alternatives to our company, we can create equations to show customers exactly what the savings would be by choosing our company or a specific vendor on our list over the next best alternative. Another useful equation might show the potential partner, in monetary terms, the savings that will be realized through the partnership by eliminating some of the time, money, and effort used to attempt to tap into new markets, find new customers, advertise, etc. Once a contract is won, it will be necessary to maintain a close relationship with continuous, open lines of communication. It is estimated that new analysis and research should be conducted at least once per year for each of these top‐tier clients, and information and value equations should be updated as competition and substitutes continue to emerge. On top of the 5% discount all clients receive simply by choosing vendors in our network, promotions will be held throughout the year showcasing different types of events or featured vendors. These promotions will be directed towards obtaining new clientele as well as giving current customers who perhaps have not utilized our services in some time an incentive to return to the site and view new options. D. Service Guarantee In order to ensure customer satisfaction and, in turn, retain clients and build relationships, we plan to offer certain guarantees. If a client is unsatisfied with a certain vendor or supplier they have chosen, it will be standard policy that they will be reimbursed for up to 40% of the costs of that particular supplier. In addition, depending on the severity of the issue that led to the negative perception, different actions will automatically be taken. These actions could be that the vendor’s rating on our site is lowered, complete refunds to the client in question may be ordered, or, in the most severe situations, they 22 could be removed from our preferred network completely. While this strategy will help protect the company against customers who choose to defect based on dissatisfaction with vendors, it will be important to build and maintain supplier/vendor relationships to give each vendor incentive to perform well. This is important, as it can be costly to retain a customer who is not satisfied with some vendors on our list. Also, selecting which businesses are added to the database will need to be an extensive process to ensure that even those clients choosing lower‐cost, standard services will receive high quality results. We want our clients to always feel they are getting their money’s worth. E. Advertising Strategies The advertising promotion strategy will be focused mostly towards online websites and social media forums. Advertising dollars will initially be spent on “push mediums” and promotional websites to generate general awareness. Public relations will also be an integral part of our initial strategy. Press Release distribution sites will be utilized in order to increase notoriety and hopefully encourage local media to write articles and opinion pieces about our business. Long‐term advertising dollars will be used on national websites and ads in print publications, potentially expanding to television ads. Contest Promotion The company will kick off by holding a contest in which the winner gets their event planned at no charge up to $15,000. These services can be put toward the event or party of the winner’s choice. The contest will be launched through the company website, and promotions will be placed on various vendor websites, Facebook, and Twitter. The contest will run for six weeks, at which time a winner will be randomly picked from all registered participants. A heavy focus on press and public relations will occur at this time in order to ensure optimal participation in the event and to gain notoriety for the overall business. Press release distribution, networking, and advertising can be estimated at $2,000. The promotion will not only gain great initial notoriety, but will be integral in building our initial client database, as every contest participant has to register their information. Total expected cost: $17,000 Social Media The company will continue to network and promote its services through the use of social media platforms, such as Facebook and Twitter. A blog on our website will be written and updated weekly to publish useful tips and general advice on planning. Updates to the blog will be posted regularly to the company’s Facebook and Twitter accounts. The blog stories will be tagged and contain various links to help build search engine optimization for the company’s website. Users will also be able to chat through forums with each other. These forums will allow customers to post pictures of their event, rate vendors, give advice and tips, etc. 23 Total cost for social media advertising is minimal. Advertisements on Facebook are purchased using “Cost per Click” and daily budgets can be set and changed at any time. Currently, it is normal to spend up to $40 per week advertising on Facebook, depending on the number of clicks an ad receives. Therefore, annual costs could be estimated for the first year at around $2,000. Google Word Ads The company will invest advertising dollars into purchasing “Google Ad Words” so that the company's website will appear in search engines when people are searching for key terms related to event planning services. This pull‐level advertising will drive qualified traffic to the company website and ensure that they are individuals actively searching for event planning services. Direct Marketing By creating a “Listserv”, potential and current customers can sign up to receive emails and newsletters. Specials, updates, news, and events will be sent directly to these clients. Depending on the contact list size and how frequently emails and newsletters were issued, cost could vary. For instance, until the number of people on our list reaches 500, email blasts and online newsletters can be sent at any time for no cost. However, once a larger list is achieved, it will be necessary to purchase a database system that will allow us to monitor the large number as well as ensure automatic responses, mass emailing sending, creative design techniques, etc. Targeted Advertising Niche websites and magazines will be a great way to reach our target audience. For instance, “The Knot” is a bridal magazine and website. Local and national advertising can be done on their site in order to reach those in need of social event planning. Distribution As a majority of our business will be conducted via our interactive website, the majority of our products and services will be distributed online. Personal attention and event‐planning consultation will begin with initial in‐office consultations. However, personal attention detail can also be distributed through the website. Personal meetings will be for those clients who require additional help and those who are willing to pay the cost associated. We predict that our high‐end, large, strategic customers will be the most likely to take advantage of these physical services. Distribution for all marketing and promotional materials will initially focus on North Carolina. Once we are established as the major competitor in the state, we will expand that focus to the entire Southeast region. Press releases will be written about the company, its launch promotion contest, etc. and distributed to the major press release distribution sites 24 (i.e. PRWeb, BusinessWire, and PR.com). The advantage of these sites is that geographic areas of distribution can be chosen. From this, press and media in North Carolina will have access to the information and we will not have to worry about wasting cost on press in other areas who would not be interested in the subject. We feel this will be one of our most effective distribution tools as press in all towns, even smaller ones, can pick up the story and write articles and opinion pieces on E‐Vents. This could prove especially helpful in reaching those towns with fewer than 50,000 people that may not have access to event planning services. As previously mentioned, extensive focus will be placed on advertising through niche websites and magazines. The major advantage of this type of advertising is that the reader or visitor is actively looking for the services we provide. For instance, event‐ planning magazines, bridal websites and magazines, corporate business sites and trade magazines, and local North Carolina sites and publications will be our most effective targets in the initial growth phase of the company. VI. Design and Development Plans The design and development stage of the event planning business consists of the creation of specialized software/databases, customer interfaces, and other Internet capabilities to be able to search a pre‐determined list of vendors, themes, and price points. A. Development Status and Tasks There are several key steps that will need to be taken in the design and development phase. For instance, one of the first things that will need to be accomplished is the initial search for vendors and suppliers as well as the negotiation and relationship‐establishment with those businesses. Legal consultation will be utilized in the drafting of contracts to ensure all aspects of the partnership are clearly stated and understood. Next, software for customer interaction and interfacing will need to be researched and compared using cost‐benefit analysis. Research has shown that user interface database, software, and website design can cost around $20,000. This is the figure we will use in drafting projected development costs for the first year. At the same time, possible locations for the main office will need to be determined. The leasing of office space can be a timely process, so it will be important to progress as quickly as possible once a decision has been made on where the business should be located. An assumption can be made that an “executive suite” will need to be rented to allow management and the entrepreneurial team to have individual offices, access to conference and presentation rooms, and reception and waiting areas. We also want to continue to try to keep costs as low as possible initially, so a basic executive suite package will be purchased for the first year. Larger offices, upgrades, and new locations will be chosen once the company is better established. By researching office rentals in the two largest cities in North Carolina, Raleigh/Durham and Charlotte, we estimate monthly rent for this 25 space to be approximately $2,000. Though actual numbers may vary, this is the best estimate based on our comparison and will be used in our first year projected development costs. Before any other key steps can be taken, it will be necessary to develop a time line leading up to the official launch of the business. This time line will need to include each and every integral step that must be completed in order to for the launch to be successful. Once a detailed time line has been established, the next step will be to purchase or lease office equipment, including the computers that will be necessary in order to run the business. Then, the database and customer interaction software we have chosen will be implemented. Intensive training sessions and tutorials will be mandatory for the entire founding entrepreneurial team. Assuming that all founding members will each require a computer and a computer will be needed for reception, we estimate about $5,000 will be needed to purchase this equipment. Next, salaries and wages will need to be determined for all staff and planners. Typically, event planners are paid on an hourly basis. Therefore, each planner on our team will receive $50 per hour for his or her services, when needed. The hired receptionist will receive between $10 and $15 per hour based on his or her experience and the position will be full‐time. The entrepreneurial team, acting as planners, consultants, and managers will be distributed what profits are left after costs and other wages are subtracted. Therefore, salaries will continue to increase as profits increase. Once these guidelines have been determined, we can begin hiring ancillary staff and additional planners if needed. All employees must attend mandatory education and training sessions to ensure that each staff member knows every detail of the business. This will ensure better service for our customers. Finally, the business will officially launch, beginning with the contest promotion to win a free event. B. Difficulties and Risks As with most businesses, a major difficulty will be the simple fact that not every customer can be pleased. There is elevated risk in this business, as we are promoting ourselves as the “one stop shop” for everyone’s event‐planning needs. Some customers will not be satisfied with the options offered in our database. Some strategic planning can help reduce this risk. By networking and contracting with multiple vendors in each category (i.e. floral, caterer, etc.), we hope to provide the most number of people with the greatest number of options. Another difficulty could arise if some customers have complaints regarding pricing strategies. Building relationships will allow us to document customer behavior, likes, dislikes, elements of importance, etc. By knowing what to emphasize for each customer, risk associated with pricing dissatisfaction can be reduced. We estimate that an initial difficulty will be convincing potential clients to use web interface to purchase access to a virtual database and its event planning tools. This, 26 however, should be overcome after the business gains notoriety and a positive image is perceived through word‐of‐mouth tactics. Naturally, we assume that, as technology continues to rapidly advance, it will be imperative to upgrade software, databases, equipment, etc. There is always a risk associated with these changes. Downtime, training, and customer dissatisfaction with having to learn a new system could all prove to be troubles faced during times of new technology implementation. Finally, one of the biggest risks we will face in this business is the possibility of losing contracts with vendors and suppliers. Reasons could vary from a poor relationships to vendors switching to new and emerging substitute sites. Placing an emphasis on building and maintaining good customer and supplier relationships can greatly help reduce this risk. C. Product improvement and New Products Once we face the threat of substitutes and similar businesses, it will be essential to continuously develop new improvements, services, and products. For instance, enhancements might include offering gift and guest registries through our site, the ability to send email invitations, text blasts, social media posts via our site, video conferencing or “hybrid event” services for those with guests not able to physically attend an event, and honeymoon and travel all‐inclusive packages. D. Costs The following table shows expected design and development costs for the first year. 27 E. Proprietary issues Our online technology could prove to be a proprietary issue since we believe it will be unique to this industry. Other companies may try to duplicate our services by viewing and studying our website. It would be wise to require the software development company to sign an agreement prohibiting them from building identical software and databases for similar companies. Other provisions will be determined when the specific technology is decided upon and a company is chosen. Legal consultation will be used to draft contracts with terms to which both parties mutually agree. VII. Manufacturing and Operations As an online service company, we will not have a manufacturing function because we do not actually sell or store physical inventory. However, as a third‐party contractor, it will be important for us to ensure that our partners’ inventories and services are defect‐ free and delivered on time. We also have many other functions, including our physical headquarters and the interactive website and database that require complex “supply chains” and logistical systems. A. Operation cycle The interactive website will be the hub of all activities. Therefore, we will need to have the software and site developed and ready for testing and training as soon as possible. Once the official website is ready, we expect to begin receiving online orders within a few weeks of the launch date. This extra time should prove essential as we work with our vendors to enter their information into our system, continue systems testing and training, and ensure that all functions of the site and database are working properly. Once the system is fully functioning, maintenance and continuous improvement, customer and vendor support, advertising, and administration will be our major operating cash outflows. Cash inflows will occur at several points in every customer’s planning process. The first will be received as the customer initially registers and pays online for access to our database and planning tools. A second cash inflow from that same customer’s transaction will occur each and every time that customer reserves a venue, supplier, or vendor. As part of our agreement with vendors, we will take out 10% from all cash received and forward the rest to vendors. The amount the vendor pockets will have already factored the 5% discount every customer receives. In the other words, we do not have a traditional operating cycle as one would find in a manufacturing company. People only need event planning services for special occasions. Some special occasions are seasonal. During summer or other busy months, we may need to hire temporary workers to meet the demand for customer service support. 28 B. Geographical Location Our website, E‐Vents.com, will be the primary method of serving our customers. Since our service will be mostly Internet‐based, any person who gets Internet access could potentially be a customer. However, we will focus on North Carolina market initially because it will take time to build our vendor database and we will need to build a company that can support large sales growth. As all co‐founders reside in North Carolina, we will position our headquarters in Greenville, NC. There are many strategic reasons for this location decision: • The area is a rapidly growing, well‐diversified service center for eastern NC. • Population increased 23.3% during the 1990s. (PCDC, n.d.) • The labor force expanded 21.8% and employment grew by 21.2% between 1990 and 2000. (PCDC, n.d.) • Pitt County is leading retail center in central, northern, and eastern North Carolina. • Pitt County provides tax incentives to encourage businesses to join the community. • East Carolina University and Pitt Community College can provide well‐trained candidates for employees, as well as provide immediate access to a large pool of potential clients in our target age group. • The average hourly rate for the region is $17.57, which is lower than the national average, $20.18 (Bureau of Labor Statistics, n.d.). Utilizing a workforce of college students and young adults can help maintain low payroll costs, thus increasing profit margins. C. Facilities and Improvements The main facilities in the first year will be the data center where the site and database are hosted and the physical office space in Greenville. A reliable data center will be critical for success as the website will need to be accessible and functioning at all times. Renting servers from well established hosting company could be more cost effective than building a data center. Therefore, we will hire Rackspace (http://www.rackspace.com/) as our host, and rent all severs from their data centers. Rackspace’s reputation in the enterprise‐level hosting market and 100% network uptime guarantee led us to choose them for our hosting and server needs. The company offers a wide range of services options. We plan to use their “managed dedicated servers” and “cloud servers”. Dedicated server will be obtained through yearly contracts. Cloud servers will be acquired as needed without specific terms. Based on current pricing information, the total cost for 12 months of service will be around $44,180. The table below illustrates major projected expenses for web hosting. 29 Monthly Unit Price Quantity 12 Months Dedicated Server $959 20 $19,180 Cloud Server $500 50 $25,000 Total $44,180 Table 7.C.1 Hosting expense for the next 12 months Growing companies require more and more resources to supplement that growth. To support our projected growth, spending on hosting will increase about 50% per year for the next three years to support the rapid growth in sales. High investment in quality web service should ensure stronger customer satisfaction and help achieve our high sales goals. The following diagram depicts the forecast of hosting expenses for the next three years. Figure 7.C.1 Hosting expense for the next three years Commercial leasing prices in Greenville are reasonable. The main purposes of the physical office space will be for general and administrative functions, face‐to‐face client meetings, presentations, designing and planning by hired event planners, processing orders, updating site information, etc. Since, when compared to the amount of business conducted solely through the interactive website, the amount of face‐to‐face, customer business conducted at the physical location is expected to be very small. As a result, proximity to central or higher‐traffic areas of the city is not a top priority in choosing a location. Currently, the most ideal space appears to be one located at 2405 Charles Blvd. The 2,016 square feet available will be sufficient for the initial phase of the company. This will 30 allow office space for the founding team, a small conference room, reception area, and design and planning space. Currently, the space rents for $1,800 each month or $21,600 a year. Since we will most likely be expanding within a few years, long‐term commitments will be avoided and we expect to sign a one‐year agreement initially. To maintain as low as possible costs, furniture and major office equipment will be leased at first. Leasing will allow us to save money and remain flexible should we need to make quick changes in the near future. The actual lease fees will depend on the number of employees that will be regularly utilizing the physical space. However, we can estimate that the monthly lease payment is likely to be about $1,500. The computer, telephone, fax, and other networking devices in the office will also be obtained through leasing. We estimate the monthly payment for this equipment to be about $2,500 per month. As operations expand and sales grow, more workers will be needed. Furniture and equipment purchasing decisions will be revisited at those times and other routes, such as purchasing for long‐term investment, may be taken. However, during a period of rapid growth, the ability to be flexible will prove to be a great competitive strength, and leasing where feasible is a great way to promote flexibility. D. Strategy and Plans The website will be the center of operations at all times. To shorten development times and reduce overall costs, we will collaborate with a software development company that specializes in e‐commerce sites. Major initial development will be done within the software company. However, we will require that our IT staff be present during this development so that the necessary training and experience is gained and they will be able to effectively manage the site once it is fully operational. Quality assurance of the website will be responsibility of our in‐house testing team. Mandatory continuous tests will be performed daily to ensure the website is free of defects that could lead to downtime and other causes of customer dissatisfaction. Occasionally, a third party might be consulted for larger projects and major technological updates. E. Regulatory and Legal Issues The event planning industry is not heavily regulated. In fact, there are virtually no regulations at the federal or state levels. However, as an online‐centered company, problems and risks associated with Internet will absolutely apply to our business. We need to take measures to ensure that software is protected at all times and contingency plans are always in place. Customers and vendors will need to be assured that their information is privately stored and will never be shared. Not only could a leak of personal information lead to detrimental regulatory and legal repercussions, the negative perceptions customers have for companies who do not protect their information can rapidly spread to others and destroy a reputation. 31 Password protected pages, strong legal assistance, partnership and customer contracts, privacy agreements, and virus protection software are all ways in which the issues associated with online business can be mitigated. VIII. Management Team All owners of E‐Vents Planning are committed to the success of this endeavor. Cumulatively, the team has more than 20 years of business experience. Our knowledge base includes, but is not limited to event planning, marketing, information technology, public relations, advertising, non‐profit foundation management, and business ownership and management. All founders also have documented competences in customer service and professional relationship skills. There are several positions that need to be filled in order to operate on a day‐to‐day basis. Any individuals chosen to join the E‐vents team will need to be highly recommended and competent in their experience field. Paying a slight premium for quality employees will be more cost effective than attempting to repair the damage of a poor job done or a customer dissatisfied by an unqualified, lower‐paid employee. Regardless of their official position and title in the company, each individual hired will be a part of the E‐vents “team”. Every team member needs to have extensive knowledge of all functions and operations of the business so that miscommunication and logistical errors can be minimized. Every team member will receive mandatory “in‐field” training and we will also provide regular performance incentives geared towards motivating individuals to provide excellent customer service, maintain relationships, etc. A. Organization Starting as a small establishment, we will begin with a core staff (see Key management personnel). As the company expands, a Chief Executive Officer, who will report to the Advisory Board, will be designated. This person will be responsible for carrying out the strategies devised within the board. As revenues increase, it will be essential that someone is on board to run the financial aspects of the business. The Chief Financial Officer will report directly to the CEO, and ultimately the Advisory Board. Other positions that will need to be filled are Human Resources and Marketing managers. 32 Chief Executive Officer Advisory Board Chief Financial Officer Accounting IT Dept Human Resource Manager Marketing Manager Office Manager Event Planner Example of Organization Chard for EVent Online Planning Company B. Key Management Personnel Office manager – This position will be responsible for handling the scheduling of meetings between planners and their clients. They will also handle the daily decision‐ making and office‐related activities. As Office Manager, other ancillary responsibilities will include maintaining office supply inventory, purchasing, and assisting with other office functions. This person will also meet with potential vendors and suppliers to negotiate specific terms and details. This person will begin as a part‐time (hours) position evolving into a full‐time position as the business expands. Event Planner(s) – The primary responsibilities for this position include talking with customers by phone, email, or face‐to‐face meetings. Since most transactions will occur online, the event planner will serve as an avenue of expertise for the potential client who has never planned an event or who requires more input. The event planner will also act as a liaison between the customer and vendors. Network Administrator(s) – The network administrator will make sure all equipment and the website properly functioning. This person will work with the leasing companies to make sure required equipment is leased correctly and maintenance is up‐to‐ date for all software and the website. C. Management Compensation and Ownership Key management personnel will receive salaries comparable to others in the region. Modest compensation will be paid to the advisory board in the first year of operation to help compensate for the high initial costs already projected for the first year. These salaries are expected to increase as revenues increase. The advisory board will be paid for 33 participation in business meetings with personnel. Stock ownership will not be offered at this time. Founders are expected to initially contribute $20,000 each to the business. This will not cover the total start‐up costs, so we will need to seek external funding. Expected costs for the first quarter will require that we obtain an additional $900,000 in equity financing (see Other investors). The table below outlines the payroll for key management personnel over the next three years. In year one, we are planning on a modest salary of $20,000 per owner (Advisory Board). This salary will increase by 3.5% in fiscal year 2011 and again by 1.75% in fiscal year 2012. Table: Key Management Personnel Personnel Plan Office Manager Event Planner Network Administrator Advisory Board Total Payroll Year 1 Year 2 Year 3 $48,000 $40,000 $52,000 $100,000 $49,680 $41,400 $53,800 $103,500 $50,550 $42,125 $54,742 $105,311 $240,000 $248,380 $252,728 D. Other Investors We have a lofty goal of acquiring $900,000 during the first quarter of the start‐up period. Equity financing in the first three months will consist of contributions from the founders, FFF (family, friends, and fools), private investors, and venture capitalists. Although we do not anticipate having a board of directors at this time, equity financing may dictate that a more formal board be formed in the future. E. Employment and Other Agreements, Stock Options and Bonus Plans Employees, vendors, and suppliers of E‐Vents Online Planning Company may be asked to sign a non‐disclosure statement that they will not reproduce or use the knowledge gained at E‐Vents Planning to start a competing company. F. Advisory Board E‐vents Online Company will not have a board of directors. However, the founders will serve as members of an Advisory Board. This board will be responsible for major business decisions regarding the company’s mission and vision, financing, growth, marketing and other major functions. Supporting Professional Advisors and Services We will require the services of several other professionals in order to make sure we are compliance with state and federal regulations, and in an attempt to maximize our 34 positions in the market and industry. The knowledge and experience they possess will be beneficial to us. This list may vary according to our business needs at the time. • Accountant • Banker • Insurance agent • Attorney • Consultants IX. Sustainability and Impact E‐Vents Planning recognizes the importance of making a positive impact on social, economic, and environmental areas closest to our business and beyond. One of the greatest ways for us to achieve this is through our suppliers and those with whom we do business. The focus of our business is online commerce. One of the most important topics today involves predatory companies taking advantage of people online. Our goal is to secure and safeguard information obtained from our customers. It is imperative that customer sensitive information is safe. We would like to see laws implemented that would penalize those who knowingly take part in this kind of criminal activity. Green Initiatives Our office will use recycled products when possible, as part of our ‘E‐Vent Green’ initiatives. Advertising, brochures, flyers, and any printed business materials will be printed on recycled paper products. Since our business is online, we will minimize use of printed materials as much as possible, and optimize our use of online communication mediums. In addition, we will use office equipment that is Energy Star compliant in an effort to conserve energy. Our company will practice energy efficiency though modified power use and turning off computers and equipment when the office is not in operation. It would be very difficult for us to make a big impact with our green initiatives without requiring that our vendors and suppliers adopt the same energy‐saving and environmental friendly objectives. We will spotlight our attention on those who are already ‘green’. These suppliers/vendors will receive priority placement in our directory. In addition, we will flag on our website those vendors that are environmentally friendly and have sustainability businesses practices with a green leaf icon since we know this information is important to our customers. We would like to work with those who are not yet ‘green compliant’ on going green, to help them achieve these goals within a predetermined time frame. Healthy Choices Customers today are more health conscious and environmentally savvy than a decade ago. This will drive some of the choices made for food suppliers at certain events. Depending on these vendors, customers who choose organic menu options may be assessed an up charge due to increased cost. 35 We will provide visibility and promotion on our website to vendors supplying health alternatives, organic and local farm food options. Community Support In addition, we value the surrounding community where our business is located and the communities that we service. We will consistently seek ways to support the areas where our customers are located. We recognize the value of supporting the community and its impact on customer loyalty. Our community support programs will include: • Annual donation of up to .80% of pre‐tax profits to local food banks in the markets we serve • Offer internship at our company to college student studying or majoring in hospitality • Annually offer up to five $1,000 scholarships to freshman students studying e‐ commerce, web security, entrepreneurship, hospitality • Host networking events annually to let people know of our services; pay temporary workers hourly wages to greet guests, give directions, etc. As we begin to plan more events, more vendors and suppliers will be doing more business. This helps support the local economies in which these vendors reside as they have a need to hire employees and grow their businesses. X. Overall Schedule Overall Schedule 36 Schedule to Website and Official Company Launch XI. Critical Risks, Problems, and Assumptions As we develop our business, we are fully aware of potential risks to the business and the consequences of adverse outcomes related to our industry, company, employees, market appeal, and financing. We are considering contingency plans in the event these adverse outcomes should occur in order to be prepared to navigate our business successfully out of any challenging situations. For the company to be successful we have certain assumptions concerning sales projections, profits and financing that will impact the businesses success. Our income forecast is shown below over the next three years. Sales 2011 2012 2013 (In $1,000’s) $11,900 $47,600 $119,000 The following is a detailed explanation of each of these potential risks, including how they might impact our business, and our efforts to either avoid or respond if these events were to occur. Potential issues and risks that face the business could include: 1) Lack of economic recovery or another recession: We currently are developing this business assuming that the economic conditions are currently in recovery. The event planning industry suffered a .1% decline in demand between 2005 to 2010. Our business needs to see growth in the industry to help leverage the establishment of our business and fuel its growth. Currently, we are projecting that our average monthly break‐even sales amount is $132,600 in the first year, and we are 37 expecting that after the first year we will be able to reach the break‐even point through sales revenue. A double‐dip recession could jeopardize our ability to reach this goal in the time frame that is projected. 2) Not enough cash to adequately support the business: As detailed in the plan, we need an estimated $900,000 to fully operate E‐Vent. We expect that SBA Loans, Private Investors, and Institutional Loans will supply this for a determined timeframe, after which time we believe the business profits will support this cash flow need. In the event sales and revenues do not escalate as expected, we will seek alternative methods of temporary funding, such as additional loans or investment support until sales needs are achieved. After estimating sales, we found that the business will break‐even in the second quarter in 2012 as depicted by the Figure 12.D.2 below. Figure 12.D.2 Monthly break‐even for 2012 3) Increased costs that are in excess of estimates: Since our business is mainly a middleman between the consumer and the event vendors, we don’t increase costs to impact our estimates other than its potential impact on increased sales. If costs go up, consumers and companies will be less likely to spend money on events and celebrations. We are hopeful that given the reduction in price consumers receive by working through our website, they would be more likely to use our services, which will support overall sales. Our service offers a cost benefit to companies and consumers that they currently do not have and we believe that this will positive impact our market share in the industry. 4) Technical problems with our website: A key aspect of our consumer offer is our website that enables to consumers to self design their dream event. It is vital that our website is functioning appropriately at all times for consumer access and ease‐of‐use. To ensure that we do not encounter technical 38 problems, we will seek back‐up network support for the website and are utilizing a website design service can help us plan for consistent and reliable operations of the site. 5) Security issues with website and customer information: For customers to feel comfortable making purchases on our site, they need to trust that their personal information is secure. We will be utilizing the latest security technology available on the website to ensure that all transactional and personal confidential information from customers is managed appropriately. We will ensure that all necessary security measures are taken to protect the website from outside risks. 6) Customer dissatisfaction: Customer satisfaction and positive word‐of‐mouth is essential for the success of our business. We will be working to ensure our customers are satisfied with their experience using our services, and believe in recommending our service to friends and family. We will ensure satisfaction by first expecting top quality customer service by all vendors and employees of our business. In addition, we will conduct regular after event customer satisfaction surveys to track our progress and ensure immediate resolution of any trending customer concerns. 7) Competition from another company: Currently, no other companies in the marketplace are offering a service that mirrors our consumer offer. We will constantly be evaluating the competitive landscape and marketplace to determine what other alternative services are available to consumers. We are committed to innovating and continuously evolving our consumer offer as necessary to meet consumer demand and stretch beyond any capabilities of existing competition. Our positioning in the marketplace is our unique offering within the event industry similar to some of the existing online travel planning sites, and we will be ruthless in our commitment to ensure that our website remains cutting edge and superior in its offering to our customer base. 8) Difficulties in securing the necessary vendors for services: In our business model, it is vital that vendors actively seek to become one of the vendors that E‐Vent will offer to its clients. With this being said, at the forefront of our business is the relationship between E‐Vent and the multiple vendors that will be offered from the site. In securing these vendors, E‐Vent will use marketing materials and promotional packages to attract these vendors to our business and to showcase their services to potential clients. It is beneficial for vendors to join our network to increase sales on their end, attract new clients, create a steady flow of clients, and to create more of an online presence via E‐Vent so securing these vendors poses no real risk to these businesses. We feel that we won’t meet that much resistance in securing new vendors and the satisfaction of our vendors is equally as important as our customers. 39 9) Difficulties in successfully marketing the business: In marketing our business we could run into difficulties in marketing our business. E‐Vent plans on taking the traditional marketing strategies and mixing it with new social media advertising and “out‐of‐the‐box” advertising campaigns to give E‐Vent a marketing advantage over competitors. These efforts will include hitting all social media outlets, gorilla marketing campaigns, promotional advertising, newsletters and giveaways, mailers, and other forms of marketing that will help us reach our target market. We feel that we have placed enough money in advertising to cover the expenses of these marketing campaigns and E‐Vent will continue to push to be ahead of the marketing curve in successfully reaching our target market with an effective and efficient approach. Minimizing Risks E‐Vent has indicated the critical risks that can affect the business so being able to minimize these risk will be imperative for its success. In being able to minimize these risks, we will actively seek the advice of professionals in various fields (accounting, insurance, banking, law, etc.) to better analyze situations and decisions. E‐Vent will look to create a network in which we can reach out to various fields for advice to better the chances of E‐ Vent’s success. As we are an online business that offers product to clients from a list of vendors, we will be responsible in providing services to clients but our liability will be limited. It will be up to our vendors to provide the utmost customer satisfaction and quality to our clients and will be just as responsible for their services as if they were performing theirs services on their own account. Insurance Protection E‐Vent will have e‐business insurance that will provide specialized protection for our online business. This insurance will include loss of revenue protection. Loss of revenue protection will protect E‐Vent if our web site host goes out of business or our internet connection is lost for an extended period of time, we will be covered. This will also include Libel/Slander protection from anyone online that might try to publish untrue things about E‐Vent that can misconstrue our business. Theft will be covered by our e‐ business insurance protecting identity and data theft as they can pose huge risks for the company. We will also carry the basic insurance packages that are expected for a company (liability insurance, worker’s compensation, business insurance, etc.) to operate while protecting the business and its employees. Vendor/Customer Relationship One of the biggest risks that our business holds is our vendor’s ability to meet our client’s expectations. We feel that we can minimize this risk by finding reputable and trustworthy vendors in which we can confidently recommend to our clients and know that they will deliver on their end. E‐Vent will closely and carefully monitor how vendors performed for our clients through surveys and follow‐ups to make sure that they were satisfied with their event and how things could have been better. In the situation that E‐ 40 Vent has vendors that routinely have dismal ratings from our clients, we will handle the situation by discussing with the vendor how they can better their service or find a replacement that will better serve our clients. By doing this, it will help ensure that E‐Vent has the best and most dependable vendors available for our clients to choose from. XII. The Financial Plan A. Pro Forma Income Statements As a primarily online service, certain assumptions can be made. First, credit will generally not be extended to customers. Second, payments will be made via e‐checks, credit cards, or debit cards. Therefore, accounts receivables entries commonly found in other service companies would most likely not normally exist in ours. Should this occur, it would be for established and top‐priority customers. We do not expect this situation during the start‐up phases of the company, as relationships will have not been established. In addition, we assume our tax rate for the next years will be 35%. In the income statements, sales mean the total cashes we received from customers. Because we have contractual obligations to forward 90% of them directly to vendors, our system will automatically to do so immediately after receiving cashes. Table 12.A.1 shows major costs as percentage of total sales estimated for the first three years. We have to spend a lot initially to build website and sale infrastructures. However, as sales increases, we expect the controllable costs as percentages of sales will be decreasing over time. Table 12.A.2 shows the projected income statements for next three years. Percentages of major costs 2011 2012 2013 Cost of good sold (vendors 90% 90% 90% pricing) Hosting 0.37% 0.14% 0.08% Customer Support Cost 4% 2% 1% Vendor Support Cost 2% 1% 1% Website maintenance 0.084% 0.042% 0.017% Advertising 4.20% 2.10% 1.26% General administration 2.521% 0.945% 0.454% Table 12.A.1 Estimated major costs as percentages of total sales 41 Income Statement (in $1,000) 2011 2012 2013 Sales* $11,900.00 $47,600.00 $119,000.00 Cost of goods sold (Vendor pricing) $10,710.00 $42,840.00 $107,100.00 Gross revenue $1,190.00 $4,760.00 $11,900.00 Costs and expense Cost of service Hosting $44.18 $66.27 $99.41 Customer support + Relationship $500.00 $1,000.00 $1,500.00 Management Vendor support $200.00 $400.00 $600.00 Total cost of service $744.18 $1,466.27 $2,199.41 Research and development Website development $20.00 $‐ $‐ Website maintenance and improvement $10.00 $20.00 $20.00 Total R&D $30.00 $20.00 $20.00 Selling, general and administrative Contest promotion + advertising $17.00 $‐ $‐ Google ad words $300.00 $600.00 $900.00 Selling, other $200.00 $400.00 $600.00 General and administrative $300.00 $450.00 $540.00 Total selling, general and administrative $817.00 $1,450.00 $2,040.00 Total costs and expenses $1,591.18 $2,936.27 $4,259.41 Income from operations $(401.18) $1,823.73 $7,640.59 Interest and other, net $77.64 $77.64 $77.64 Income before taxes $(478.82) $1,746.09 $7,562.95 Taxes $(167.59) $443.54 $2,647.03 Net income $(311.23) $1,302.54 $4,915.92 Note: * total cash received from customer Table 12.A.2 Pro forma income statements for the next three years 42 Figure 12.A.1 Income forecasts for the next three years Because most costs incurred, such as hosting and customer support costs, are not directly related to the amount of sales, they will be calculated as fixed costs. Thus, our future income is very sensitive to sales. With our current projections, it can be expected that the company will not make a profit the first year. Should actual sales be 20% or more below what is anticipated, an even larger first year loss will occur and a profit will not be realized in the second year either. However, as current projections show, it is expected that a profit will be reached by year 2. B. Pro Forma Balance Sheets We assume that the majority of our external financing activities will occur in the first three months of 2011. Founders will supply initial funding to start the company. External financing activities will be discussed in more details in Section XIII Proposed Company Offering. Table 12.B.1 lists the balance sheet for the next three years. 43 ASSETS Current assets: Balance sheet (in $1,000) 1st half 2nd half 2011 2011 Cash and cash equivalents Short‐term investments $500.59 $‐ $421.18 $‐ Total current assets Property, plant, and equipment $500.59 $‐ $421.18 $‐ Total assets LIABILITIES AND OWNERS' EQUITY Current liabilities Accounts payable Employee compensations and benefits Short‐term liabilities $500.59 $421.18 2012 $2,167.27 $‐ $2,167.27 $‐ $2,167.27 $‐ $‐ $‐ $‐ $20.88 $‐ $42.73 $‐ $46.82 2013 $9,286.67 $‐ $9,286.67 $‐ $9,286.67 $‐ $‐ $42.73 Tax $‐ $‐ $443.54 $2,647.03 Total current liabilities $20.88 $42.73 $490.36 $2,689.76 Long‐term debt $379.12 $357.27 $353.18 $357.27 Other liabilities $‐ $‐ $‐ $‐ Total Liabilities $400.00 $400.00 $843.54 $3,047.03 Owners' equity $500.00 $500.00 $21.18 $1,323.72 Retained earnings $(399.41) $(478.82) $1,302.54 $4,915.92 Total Owner's equity $100.59 $21.18 $1,323.72 $6,239.64 Total liabilities and owners' equity $500.59 $421.18 $2,167.27 $9,286.67 Table 12.B.1 Balance sheets for the next three years C. Pro Forma Cash Flow Analysis Table 12.C.1 lists the monthly cash flow projections for 2011. In January 2011, we, the founding team of E‐Vents, will commit $100,000 to the company from personal fundraising efforts. On average, each founder will contribute $20,000 into the company. However, internal funding alone will not be sufficient for the total amount needed for 44 executions. An estimated $900,000 from external equity financing activities will be necessary for all major company goals to be reached and provide some cushion when sales are below expectations. For February and March, the amounts are $300,000 and $400,000, respectively. According to the forecast, we will lose money for all months in 2011. Figure 12.C.1 illustrates the monthly net cash flow in 2011. In addition, cash flow statements for 2012‐2013 are also projected and listed in Table 12.C.2. Figure 12.C.2 illustrates the quarterly net cash flow for 2011‐2012. Figure 12.C.1 Monthly net cash flow in 2011 45 Figure 12.C.2 Quarterly net cash flow for 2011‐2012 46
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