Welcome to the Vivint family 2 Vivint “Vivint is a home automation leader.” Security System News “The Vivint home system gives you unprecedented control of your entire house.” TechRadar “Think of it like Nest’s smart thermostat feature, except on steroids. It’s unlike anything out right now.” Entrepreneur Magazine vivint.com 3 4 Vivint Award-winning products and services “You’ll be able to enjoy the peace of mind without the eyesore that most security systems inflict.” “Instead of piecemeal gadgets and apps, Vivint Sky streamlines home automation with a comprehensive system.” “It’s an update on Vivint’s smart home with a slick capacitive touchscreen control panel.” Vivint Sky named a CE Pro BEST product in 2014 “Vivint is one of the companies really pushing the ball forward in home automation.” Vivint’s Advanced Security and Home Automation packages received a Consumers Digest “Best Buy” rating* Vivint named one of PCWorld’s 100 Best Products of 2012 Forbes named Vivint one of America’s 100 Most Promising Companies of 2013 The Best Buy Seal and other licensed materials are registered certification marks and trademarks of Consumers Digest Communications, LLC, used under license. For award information, visit consumersdigest.com. * vivint.com 5 Vivint The Vivint SkyControl panel is the hub of your smart home system. Notifications Get a text if anything changes at home. Remote Access Control your system from your smartphone. Vivint Live™ Speak directly to a monitoring professional. Tamperproof Design There’s no phone line for an intruder to cut. 7” Touchscreen Control your entire system. Weather Alerts Get early tornado warnings. 6 vivint.com 7 8 Vivint Smart Protect Protect your home with smart security and 24x7x365 monitoring Motion detector Smoke detector Full integration—Connect all your equipment to one smart panel. 9 vivint.com Smart Complete Get the best of Vivint: home security, photo and file storage, and smart home technology Door/window sensors Event notifications—Get a text message any time something changes at home. Smart Protect + Smart Protect & Control + Fixed lens camera Doorbell camera Outdoor camera Smart Thermostat Automatic door locks Garage door controller Space Monkey Control Vivint technology in your home right from your smartphone Smart Protect Choice of 2 or more Cloud Storage Choice of 2 or more + Fixed lens camera Smart Thermostat Doorbell camera Automatic door locks Outdoor camera Garage door controller Full integration—Connect all your equipment to one smart panel. Energy savings—Save money on your bills with our Smart Thermostat. Home security—Protect your home with smart security and 24x7x365 monitoring. Video cameras—View live footage and saved clips of what’s happening at home. Smart sensors—Know the second anyone enters your home. Mobile app—Control your system from your smartphone, laptop, or tablet. Smart detectors—Protect your family from fire and carbon monoxide. Cloud storage—Back up your files, photos, and music. Easy access—Open your files and photos on your smartphone, laptop, or tablet. Video cameras—View live footage and saved clips of what’s happening at home. Door locks—Lock or unlock your doors from anywhere. Event notifications—Get a text message any time something changes at home. Smart sensors—Know the second anyone enters your home. Full integration—Connect all your equipment to one smart panel. Door locks—Lock or unlock your doors from anywhere. 10 Vivint 11 vivint.com Paul H., Alaska My 80-year-old mother lives with me and operates the system with clarity. It’s sophisticated and simple to operate. Blending those two together is a real accomplishment. Ivan and Cynthia L., Massachusetts Ivan and Cynthia have one of the only LEED Platinum certified homes in Boston. Vivint helps them manage and simplify all the different technologies that make their home green and efficient. “Being able to control our energy, to adjust the thermostat and the lights and locks, really lets us have control over our life and make it more simple.” Erin C., Northwest Territories Welcome to our customer community My sales representative was approachable and honest. He completely knew the ins and outs of the products as well. James O., Alabama James from Alabama was Vivint’s one millionth installation and is already enjoying the benefits of his Vivint home automation system. “Thanks to Vivint’s great customer service and easy-to-use technology, I can now manage my door locks, lights, and even thermostat from my smartphone. My grandchildren will sure be surprised.” Matt E., Alberta My son is only four, and it will be a lot easier to keep track of him when he walks outside. As a parent, it will be a great help in monitoring the house. Edith L., Missouri Raymond I., California Adrienne A., Hawaii The “Vivint family” concept is really one of the key components to why Vivint has such strong relationships with their customers. I love the ease and flexibility of my Vivint system. I love knowing that my family is protected and that I have personal control of my home’s energy management. Susan H., Pennsylvania If Vivint hadn’t called me, I would have died from carbon monoxide poisoning. Evern S., Texas My Vivint system has already paid for itself by saving my home from what could have been a devastating fire. I can sleep easier, worry less, and feel safe. Larry B., Georgia We really like the twoway speaker. When Vivint contacts us it’s like they are in the room. Edith was sleeping in her living room when she heard her touchscreen panel beeping. It was issuing a tornado alert. She immediately went to her reinforced closet. When she emerged hours later, it was the only part of her home still standing. She says of her ordeal, “I really believe Vivint saved my life.” 12 Vivint 13 vivint.com Support Warranty Homeowner’s insurance Moves Savings Online account Event notifications Referral Need help? Go to support.vivint.com for step-by-step tutorials or call (800) 216 5232 for award-winning customer support. If any part of your system requires service, we’ll repair or replace your equipment for free.* Just call. You may be eligible to save on your homeowner’s insurance by having a monitored alarm system. To learn about even more savings opportunities, visit libertymutual.com/ vivint or call (888) 253 6535. Moving homes? Call our Customer Care reps to find out how you can take your system with you. With Vivint you can lower your monthly utility bill by saving energy. Try out our energy-saving schedules on your Smart Thermostat. To manage your bill, your personal contact information, and so much more with one simple dashboard, visit account.vivint.com. Access and manage your system from anywhere with smartphone and tablet apps. They’re available on the Apple App Store, Android Marketplace, and BlackBerry App World. Refer a friend today! When someone you refer becomes a customer, we’ll give you both a reward. Log on to vivint.com/refer to learn more. Equipment warranty covers ordinary wear and tear and defective parts only. Trip fees may apply. * 14 Vivint We’re here to help Your Vivint experience shouldn’t just be easy—it should be effortless 15 vivint.com What to expect during your installation Completing the pre-installation review What we’ll be doing together Confirming your services and equipment Completing a walk-through of your home Completing the customization of your system Completing paperwork Installing your system What you’ll be doing What I’ll be doing Watching videos about learning to control your system from the panel Installing your system Testing your system Interacting with your system What you’ll be doing What I’ll be doing Setting up your online account Using your mobile app Controlling your system through the panel Visit support.vivint.com Chat with our professionals at vivint.com Log in to account.vivint.com to pay your bill, see video clips from your cameras, get Vivint news, and so much more. Making sure you’re comfortable using your system Cleaning up Completing the installation and system activation Vivint installation professional Contact an authorized Vivint dealer to refer a friend Verbal password Name System PIN Phone number Online app login Follow us online Online app password Vivint Military Policy Visit vivint.com/military-families to view our military policy for families serving our country. Contact military support at (855) 368 8568. (800) 216 5232 [email protected] support.vivint.com 16 Vivint © 2015 Vivint, Inc. Notice of Rights—All rights reserved. No part of this folder may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior permission of Vivint. For questions, please contact us. 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