Second CRM ON Demand CRM Solution Business Plan Presentation April, 2010 Agenda Second CRM On Demand CRM Solution Introduction Second CRM Business Plan SoftSolvers Technologies QnA © 2010 Soft Solvers Solutions. All rights reserved. 2/33 Problem Survey Results More than 70% SME’s don’t use automated quotes or invoices, more than 80% don’t even have complete profile of their Customers and more than 50% don’t even know what a CRM is and what it can do Most of the SME’s are afraid of buying Servers, Software, hire IT Guys and the problems that come with software - version upgrades, backups or system crash, data loss - et all There are quite a number of players in Market [Salesforce.com, Seibel, Microsoft, Oracle], but no one is really looking at SME’s Statistics based upon survey done by SoftSolvers Research, Nov 2008. © 2010 Soft Solvers Solutions. All rights reserved. 3/33 Solution Second CRM – On Demand Customer Relationship Management Especially conceived for Small to Midsize Enterprises, who have never used any automated tool other than MS Excel [Everybody’s First CRM] Sales Force Automation Marketing Automation Customer Support Reporting & Analytics Invoicing & Payment Project & Asset Management Purchasing & Inventory Tracking On Demand means No Investment on Server or Software, No hassle to hire IT Guys, No Version upgrades, No Backup or Data loss worries Easy Migration from Excel, Can Go Live in few hours © 2010 Soft Solvers Solutions. All rights reserved. 4/33 Business Model Software As A Service Multiple Editions – From US$6 to US$45 per User per Month for businesses who have never used automated systems before to mid-size enterprises, who are looking for cost reduction Online Account Activation Zero Investment, Free Trail, Online Support & Training Case Study: MYOB South Asia Managing 40k Customers Pay As You Use, Stop Whenever You Want Flexibility and Ease, No Lock In across Asia Pacific Sales, Marketing, Customer Support Migration from Seibel Paid Support Services Zero to Live in < 3 weeks Customisations, Data Migration & Classroom trainings © 2010 Soft Solvers Solutions. All rights reserved. 5/33 Second CRM Features Sales Force Automation Business Intelligence Leads Management Dashboard & Charts Account & Contact Management Advanced Reporting Sales Quota & Pipeline Tracking Alerts & Notifications Quotation Management Data Analysis Services & Service Contracts Online Leads Generation Web Mail, with Email Templates Marketing Automation Campaign Management Web Mail, with Email Templates MS Word & Outlook Integration Calendaring & To Do Management Document Management Operations Management eXRM Customer Support Project Management Product & Vendor Management Invoicing, Payment & Receipt Account & Contact Management Modular Architecture Basic Inventory Control Customer Issue Management Web Services API Asset Management Customer Portal Mobile Interface Computer Telephony Integration Knowledgebase, FAQ’s Import / Export Data Integration with Corporate website © 2010 Soft Solvers Solutions. All rights reserved. 6/33 Second CRM Pricing Second CRM is available in multiple editions to meet varying needs, for those who never used automated systems to those who are looking for alternatives for their aging solutions. © 2010 Soft Solvers Solutions. All rights reserved. 7/33 Second CRM in Press Second CRM was officially launched during the MSC Great ICT Sale, on 20th July 2009 and since then have got very good market response. We are working on many active leads, and partnership talks with few large organisations. © 2010 Soft Solvers Solutions. All rights reserved. 8/33 Second CRM Clients Second CRM Existing Clients Back-office Corporate Services Sdn Bhd Educational, Welfare & Research Foundation Malaysia SAAS based Personal Finance Management Provider Cyberview Sdn Bhd A Building Management Service Provider KoinFlip Inc (Singapore) A NGO providing Career Counseling in Secondary Schools, operating in 40 branches in Malaysia Adorise Services (M) Sdn Bhd An Accounting, Audit & Taxation Firm Property Management (Managing Entire Cyberjaya’s land and buildings) MYOB Sdn Bhd Accounting Software Provider © 2010 Soft Solvers Solutions. All rights reserved. 9/33 Second CRM Vision & Strategy Vision: Every business start with Second CRM Lower Product Adoption Barriers Cloud based, On Demand, Free Trail, Low Monthly Subscription Marketing Partners for Wider Access Broadband Providers, Hardware Guys, Complimentary Software Best Customer Service Wikis, Forums, Video Trainings, 24/7 Contact Centre Marketing & Education Seminars, Trade Associations and other bodies © 2010 Soft Solvers Solutions. All rights reserved. 10/33 Thank You Soft Solvers Solutions Sdn Bhd C-G-17, SME Technopreneur Centre, 2270 Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIA Tel: +603 8315 6101 Fax: +603 8315 6102 Web: www.softsolvers.com Email: [email protected] For further details and online demo, please visit www.secondcrm.com or email us at [email protected]