1. business and industrial

PROGRAM
DIRECTORY
A complete listing of Queen’s School of Business
Executive Education Programs - 2015
qsb.ca/execed
Ranks Queen’s #1 in Canada for
Executive Education
Programs by Subject Area
Marketing
Communication
Coaching for Challenging Conversations
16
Marketing
17
Developing Your Leadership Presence
16
Strategic Analytics
18
Negotiating and Consensus-Building
17
Strategy
13
Negotiations
Finance/Governance
Business Accounting for Everyone
Finance for the Non-Financial Manager
Governance
15
9
Coaching for Challenging Conversations
16
Negotiating and Consensus-Building
17
10
Operations
General Management
Queen’s Executive Program
Certificate in Public Sector Leadership
Coaching for Challenging Conversations
Design Thinking
Execution
Execution
9
4
5
Performance Coaching
16
Building Resilience
15
16
Coaching for Challenging Conversations
16
9
Human Resources
10
Negotiating and Consensus-Building
17
Strategy
13
Executive Coaching
Human Resources
Public Sector/Public Policy
Certificate in Public Sector Leadership
Information Management
IT Management
11
Strategic Analytics
18
7
10
5
Governance
10
Public Executive Management
12
Sales Management
Leadership
Negotiating and Consensus-Building
17
Queen’s Executive Program
4
Sales Management
18
Certificate in Public Sector Leadership
5
Developing Your Leadership Presence
16
Strategy
Leadership
12
Execution
Managing People/Teams
Coaching for Challenging Conversations
16
Developing Your Leadership Presence
16
Human Resources
10
Leadership
12
9
Strategic Analytics
18
Strategy
13
Gain the knowledge and new skills
you need to meet the challenges of
today’s dynamic and competitive
business environment.
Queen’s School of Business Executive Education is one
of the world’s largest and most respected providers of
management education. Over the past 30 years, more
than 3,500 organizations from 60 different countries have
sent managers and executives to our programs.
Queen’s School of Business is consistently ranked
among the best in the world by the Financial Times and
Bloomberg BusinessWeek and the best in Canada in the
Environics Report on Executive Education.
An amazing program.
You’ve created a raving fan in
me. The whole experience was
outstanding.
GARRETT HOLLMAN
Leadership Development Specialist
WestJet
Access to Queen’s School of Business
Centres and Services
In addition to our outstanding executive education
programs, Queen’s School of Business is home to several
Centres offering consulting and research support. Visit
the website for more information.
qsb.ca/centres
Free Monthly Webinars
Join QSB faculty as they explore a wide range of business
topics in free monthly webinars. Each interactive session
will provide you with the latest in business research,
concepts and tools that you can apply immediately in the
workplace. Sessions conclude with a live Q & A. Register
for our next event.
qsb.ca/insight
1
Queen’s School of Business Executive
Education has been providing exceptional
experiences for 30 years. There are many
features that make our programs unique.
Personalized For You
Outstanding Educators
Queen’s creates a personalized experience
for each participant. Your objectives are
solicited prior to the start of the program and
reviewed by the session leaders. Content is then
customized to ensure everyone’s objectives are
met. Optional lunch-time sessions and one-onone meetings with session leaders are available
to review concepts for which you require further
discussion or clarification.
At Queen’s School of Business, the faculty team
is consistently recognized for both excellent
teaching skills and significant experience with
senior-level managers in many organizations.
Practical and Relevant Content
We are committed to deepening your
understanding of current issues and concepts.
Participants apply these concepts and test their
new-found skills and knowledge in an action
learning environment.
Multiple Teaching Methods
Queen’s Executive Education Programs leverage
the power of multiple teaching tools including:
class discussions and seminars; case studies;
simulations; small group exercises; and one-onone coaching.
Action Learning
Collaborative and experiential activities are
integrated into our programming to ensure
a strong connection to content. Experiential
learning is a process by which people come
together to help each other learn from
experience. Defined activities encourage handson learning of concepts and techniques.
2
Networking Opportunities
Queen’s Executive Education Programs include
numerous formal and informal opportunities to
network with fellow executives and managers,
as well as faculty and senior administrators
from Queen’s School of Business. Because
QSB is Canada’s largest provider of executive
education, participants benefit from being part
of a diverse peer group that reflects the global
nature of today’s business landscape.
World-Class Facilities
While our shorter programs are offered in
multiple locations, including our Toronto facility
in the heart of the financial district, the majority
of our programs are held at the Donald Gordon
Conference Centre near the Queen’s campus
in Kingston. This world-class facility provides
comfortable private guest rooms, great food
and executive-level customer service.
Discounts Available
• Up to 40% for NGOs whose major source of
financing comes from charitable donations
• 20% for companies sending 10 or
more participants in a single year
• 20% for Queen’s University
alumni of degree programs
World-Class
Facilities
Kingston, ON
Residential programs are offered at
the highly acclaimed Donald Gordon
Conference Centre near the Queen’s
campus in Kingston.
421 Union Street
Kingston, ON
Canada K7L 3N6
Tel: (888) 393-2338
Toronto, ON
Our Toronto facility, in the heart
of Canada’s financial district,
features state-of-the-art conference
and meeting rooms, and an 80-seat
tiered classroom. 3020-200 Front Street West
Simcoe Place
Toronto, ON
Canada M5V 3K2
Tel: (888) 393-2338
3
Queen’s Executive Program
Queen’s Executive Program is our flagship program and one of the world’s most
popular general management programs. There are two options for completing
this intensive three-week program.
OPTION ONE
TRADITIONAL FORMAT
Participants may complete the program over three consecutive
weeks. The three-week option is offered once in the spring and
once in the fall.
I. Strategy
OPTION TWO
MODULAR FORMAT
Participants may fulfill the requirements for this
certificate by completing the program as three
stand-alone 5-day programs.
• Leadership (qsb.ca/leadership)
• Strategy (qsb.ca/strategy)
• Strategic planning processes and implementation:
Draft and implement a dynamic and effective
strategic plan.
plus one of:
• Execution (qsb.ca/execution)
• Leading change: Drive positive change and
improve organizational performance.
• Public Executive Management (qsb.ca/pem)
• Finance for the Non-Financial Manager (qsb.ca/finance)
• Strategic planning and risk management tools: Determine
the strategic platform that is right for your organization.
II. Enterprise Management
• Finance: Use financial tools to ensure your
decisions are based on the right information.
• Project management and lean innovation:
Use leading-edge tactics to prioritize and
accelerate projects while minimizing risk.
• Marketing: Maximize the profit impact
of your marketing efforts.
• Information management: Understand IT’s
capacity to transform business models, reduce
costs, and drive meaningful business value.
• Human resources management: Attract,
engage, develop and retain the best talent.
III. Leadership
• Developing a leadership plan:
Enhance performance by applying the principles
of transformational leadership and coaching.
• Creating a high-performance organization:
Achieve continuous improvement in work processes,
teamwork, and management practices.
• Negotiating and consensus-building:
Negotiate effectively with customers, suppliers
and internal stakeholders.
WHO This program is suitable for senior
ATTENDS managers and executives of all
functional areas. Participants must
have managerial experience.
DATES
Option One
Option Two
LOCATION
FEES
October 18 to November 6, 2015
See page 16 for individual program dates
Kingston
$26,500 CDN (plus HST)
Enroll at qsb.ca/qep
Fees for this program cover a private guest
room with bath, a broad range of amenities,
parking, world-class dining, learning
materials and post-program support.
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Queen’s Executive Certificate in
Public Sector Leadership
This stream is focused on meeting the leadership
challenges of today’s public sector, including policy
management, policy instruments, policy performance,
public sector management, ethics and improving your
personal leadership style.
Queen’s Executive Certificate in Public Sector Leadership
is awarded to participants who complete the following
two programs:
• Public Executive Management
• Leadership
qsb.ca/cpsl
Together, these programs provide a unique opportunity to explore and discuss the policy
landscape, strategic planning, and your personal effectiveness and leadership style.
Public Executive Management
Leadership
This 5-day program has been developed to address the key
leader-manager competencies identified by the Treasury
Board of Canada and provincial public service counterparts.
The program provides a unique overview of frameworks and
processes for applying strategic thinking and planning to the
policy issues facing today’s public sector executives.
This 5-day program provides insights and one-on-one
coaching that will change the way you think about leadership
and the way you are perceived as a leader.
As the pre-eminent executive development program for
public-sector managers, it gives you a chance to meet with
peers, share ideas, and reflect on the challenges facing the
public service in today’s rapidly changing global environment.
The program will enhance your knowledge and insight into
the issues, and your strategic thinking skills, to help you meet
these challenges.
The program is also an excellent forum for networking and
professional development. No other program in Canada
provides the same kind of exciting and intensive opportunity
to interact with public-sector leaders from a wide variety of
jurisdictions across Canada.
The program takes you through an intensive five days of
self-discovery, one-on-one coaching, classroom discussions
and team exercises. You will leave the program not only with
a better understanding of yourself but also with a powerful
personal development agenda.
Anchored by the 360° Feedback instrument, your executive
coach will help you better understand how you are perceived
by your colleagues and how program content relates to your
personal situation.
See page 12 for details.
See page 12 for details.
5
Custom Programs for
Organizations
A Transformational Experience for Your Organization
Queen’s School of Business Executive Education Custom Programs are
designed to meet the specific development needs of your organization,
applying our expertise to your unique objectives. Our programs provide
powerful tools for facilitating meaningful organizational change
in important areas such as: improving strategy development and
implementation processes, creating a high-performance culture, managing
growth and innovation, and developing leadership capabilities.
We asked Queen’s to develop
a program for us that was focused
on the emerging world of Big Data.
They provided a well-organized
and focused curriculum, with a
good mix of practical and technical,
presented in a logical and insightful
manner that will undoubtedly result
in effective learning and direct
application on the job.
ACHILLE ETTORRE
Senior Director, Financial Planning
& Analysis, Loblaw Companies
We provide world-renowned executive education.
You set the agenda. Here’s how it works.
In some cases, organizations engage us to address a specific and welldefined development need. In these cases, we work closely with the senior
management team to develop an appropriate program. In other instances,
we work with the organization to determine what their training and
development needs are before developing a program customized to meet
these needs. Either way, Queen’s faculty and staff ensure that the program
is executed with the extraordinary degree of professionalism and attention
to detail that clients have come to expect from Queen’s School of Business
Executive Education.
Pre-Program
Activity
Program Delivery
Post-Program
Activity
Custom Program
Design Process
Customization & Final
Curriculum Development
Development of Curriculum
Outline & Budget
Consultation Phase
Program
Evaluation
Initial Meeting &
Pre-Assessment
Discussion of
Next Steps
To find out more, contact our office at (888) 393-2338
6
Queen’s Executive Coaching Service
Top athletes need good coaches. Increasingly, executives do too.
Achieve your full potential as a leader.
From the world of sports, the concept of coaching moved to the executive suite as a means to help senior
executives manage a constantly changing business environment and refine their leadership skills. Today, all
over the world, people at all levels of the organization are using executive coaches to help them achieve their
full potential. The process focuses on the participant’s goals, accelerates movement toward achieving the goals,
reinforces learning and change, and increases self-empowerment.
Individuals who participate in
executive coaching benefit in three
important ways:
Executive coaching also offers
significant benefits to the participant’s
organization, including:
They have a clearer vision of their
development goals
Developing and retaining effective leaders
They are significantly more successful
in achieving their goals
Achieving successful organizational change
Building synergies within teams
They are more effective managers
and leaders
Queen’s Executive Coaching is a highly interactive process that is built on
trust. Confidentiality is contracted up front and rigorously adhered to. By
creating this trusting environment and following a coaching framework, our
coaches lay the foundation for exploring opportunities and creating positive
change. Every participant has the opportunity to interview a number of
coaches and select the one with whom they feel most comfortable.
The initial contract is for six months, with the option to extend.
To find out more, contact our office at (888) 393-2338
7
Kingston, ON
8
Residential Programs in Kingston
Held at the Donald Gordon Conference Centre - qsb.ca/dgcc
Execution
Finance for the
Non-Financial Manager
The Art of Effective and Efficient Execution
The task of executing strategies and major
projects in today’s business environment is
substantial. Studies conducted by McKinsey and
the Harvard Business School have shown that
the average firm achieves less than 65% of its
strategic plan and 90% of these failures are due
to a lack of execution. Why? The major reasons
include ineffective leadership and underdeveloped organizational capabilities.
Queen’s Execution program provides you with
leadership insights and the ability to recognize
and overcome executional barriers.
WHO
ATTENDS
DATES
LOCATION
FEES
Managers and executives in all functional areas
who are charged with executing elements of the
company’s strategic plan.
June 7 to 12, 2015
November 15 to 20, 2015
Kingston
Develop Your Financial Acumen
This 5-day program will demystify financial
statements and a variety of finance and
accounting tools, enhancing your ability to
make better business decisions and to take
on more P&L responsibility. This program will
increase your confidence and comfort level
with financial terminology and tools while
providing “must-have” knowledge for anyone
who aspires to senior management.
WHO
ATTENDS
DATES
LOCATION
FEES
Managers and executives in any functional area
who want to strengthen their understanding of
finance and accounting tools and how they are
used to make better business decisions.
May 31 to June 5, 2015
October 4 to 9, 2015
Kingston
$8,900 CDN (plus HST)
$8,900 CDN (plus HST)
•Ensuring an Execution-Oriented Strategy
Setting goals that stretch the organization while
remaining focused and realistic
•Responsible Leadership
Communicating the goals of the organization, aligning
priorities, and increasing organizational involvement
•Enhancing Organizational Capabilities and Focus
Ensuring that your execution capabilities are powerful
and distinct
•Creating an Effective Execution Culture
and Environment
Building commitment and engagement, and
creating reward systems that are consistent,
aligned and integrated
•The Balanced Score Card Simulation
Recognizing the importance of leading performance
indicators, tying execution performance to strategic
success and exploring the risks and benefits of making
mid-course corrections
• Learn how to interpret key financial and
accounting statements:
Decipher and understand the meaning of
income statements, balance sheets, cash flow
statements, and statements of retained earnings
• Understand the financial ramifications of your
business decisions:
Use financial ratios to improve liquidity,
profitability, capital structure and asset
utilization. Understand cost systems and
challenge inappropriate allocations
• Learn to use a variety of financial tools to
make better business decisions and smarter
business investments:
Assess working capital requirements and use tools
such as breakeven analysis and sensitivity analysis
to improve decision-making and reduce risk
• Capitalize on our optional tutorials,
one-on-one coaching and elective session:
Apply your learning to your own organization
Enroll at qsb.ca/finance
Enroll at qsb.ca/execution
This 5-day program may be taken as part of the
requirements for completing Option 2 of Queen’s
Executive Program.
This 5-day program may be taken as part of the
requirements for completing Option 2 of Queen’s
Executive Program.
9
Residential Programs in Kingston - Held at the Donald Gordon Conference Centre - qsb.ca/dgcc
Governance
Human Resources
For Executives and Board Members
in Government and Not-for-Profit Sectors
Create Value and Drive Performance Through
Strategic HR Management
This 4-day program will provide you with
concepts, frameworks and techniques that
will enable your Board to be more effective
and increase the value of your personal
contribution.
This 5-day program will help you better
understand the critical role that HR must
play in successful organizations. It provides
valuable insights into managing the HR function
as a profit centre, designing performance
management systems that increase productivity
and creating a high-performance culture.
WHO Board members and senior executives of
ATTENDS municipal, provincial and federal agencies,
Not-for-Profits, Crown Corporations, government
departments and oversight bodies.
WHO
ATTENDS
DATES November 9 to 12, 2015
LOCATION Kingston
FEES $4,100 CDN (plus HST)
• Governance and the role of the board:
Understand current expectations of boards and
how the role of the board has evolved over time
• Board accountability for financial reporting
and audit: Review key financial statements and
the role of the auditor and the audit committee
• Risk management and boards: Clarify the role
of the board of directors, key board committees
and senior executives in risk management
• The board and strategic planning: Understand
how the Board can review and contribute
to the organization’s strategic plan
Enroll at qsb.ca/governance
DATES
LOCATION
FEES
Managers and executives who have
responsibility for any or all aspects of
the Human Resources function in
their organization.
Coming in 2016
Kingston
$8,900 CDN (plus HST)
• Building an integrated HR strategy:
Successfully integrate the HR strategy into
the overall business strategy
• Attracting, engaging, developing and
retaining the best talent:
Develop leading-edge practices for employee
selection, development and retention
• Designing an effective performance
management system:
Design a performance management
system that accelerates development
and improves performance
• Managing the HR function:
Manage the HR function as a profit centre
and create value for your organization
Enroll at qsb.ca/hr
The skills and awareness I developed this week are so
valuable. I now have the foundation for creating a much
more effective and motivated team.
KELLY FURUYA
Human Resources Manager
SECURE Energy Services Inc.
10
Executive Certificate Options ­— Details on pages 4 and 5
IT Management
Create Competitive Advantage Through
Information Technology
This 5-day program focuses on integrating
the IT function across the organization and
demonstrates how effective IT management
can transform business models, reduce costs
and create competitive advantage.
Managers and executives who are involved in
IT decisions and investments.
WHO
ATTENDS
May 10 to 15, 2015
DATES
LOCATION
FEES
Kingston
$8,900 CDN (plus HST)
• Understand the impact of emerging
technologies
Explore the implications and opportunities of
cloud and mobile computing and learn how
the internet and social media have redefined
relationships with customers and suppliers
• Ensure that your IT strategy is integrated
with the organization’s strategy and goals
Understand how disruptive technologies
have transformed strategic options
• Learn how to reduce costs and improve
information management
Discuss the cost saving opportunities
presented through new technologies, data
centre consolidation and shared services
• Understand how to create competitive
advantage
Learn how data analytics can be
applied across the organization to
improve business performance
• Understand the value of legacy systems
Discover ways to build on legacy systems while
prioritizing and planning for future IT investments
Enroll at qsb.ca/it
Fees for all Residential Programs in
Kingston cover a private guest room
with bath, a broad range of amenities,
parking, world-class dining, learning
materials and post-program support.
11
Residential Programs in Kingston - Held at the Donald Gordon Conference Centre - qsb.ca/dgcc
Leadership
Public Executive Management
Realize Your Leadership Potential
A unique learning opportunity for Canadian
public-sector executives
This intensive 5-day program will change the
way you think about leadership and provide
insights and coaching that will enable you to
grow as a leader.
WHO
ATTENDS
DATES
LOCATION
FEES
This 5-day program has been developed to
address the key leader-manager competencies
identified by the Treasury Board of Canada
and provincial public service counterparts.
The program provides a unique overview of
frameworks and processes for applying strategic
thinking and planning to the policy issues facing
today’s public sector executives.
Managers and executives in any functional area
of their organization who want to strengthen
their leadership skills.
June 14 to 19, 2015
September 20 to 25, 2015
November 29 to December 4, 2015
No other program in Canada provides the same
kind of exciting and intensive opportunity to
interact with public-sector leaders from a wide
variety of jurisdictions across Canada.
Kingston
$8,900 CDN (plus HST)
• Understand your leadership capabilities:
Achieve a better understanding of your
leadership capabilities through a series of personal
assessments, including 360° Feedback instrument
• Analyze and reflect on your leadership style:
Experienced coaches will provide personalized,
one-on-one feedback and insights into your
personal effectiveness as a leader
• Develop a personal leadership plan:
Working with your Leadership Coach,
you will develop an action plan of
personal and professional renewal
• Enhance your leadership skills:
Practice skills in coaching for high-performance,
communicating more authentically, bringing out
the best in others and giving or receiving feedback
Enroll at qsb.ca/leadership
This 5-day program is a core requirement for
completing Option 2 of Queen’s Executive Program.
WHO
ATTENDS
DATES
LOCATION
FEES
Public-sector executives at the federal, provincial
and municipal levels who are looking for fresh
perspectives on policy issues and public-sector
strategy.
September 27 to October 2, 2015
Kingston
$7,900 CDN (plus HST)
•The fundamentals of Strategic Thinking
and Management Excellence: Develop an
understanding of the strategic planning and
execution processes
•Public Sector Policy, Ethics, and Accountability:
Manage your portfolio ethically and create a
culture of accountability
•Strategic Issues: Review many aspects of the
current political landscape and their ramifications
for regional, national and international public
sector strategies
•The Impact of Shifting Demographics: Examine
the issue of shifting demographics
and how they affect your strategic plans
•Management of Risk: Learn how to create
strategies that maximize impact and minimize risk
Fees for all Residential Programs
in Kingston cover a private guest
room with bath, a broad range of
amenities, parking, world-class
dining, learning materials and
post-program support.
12
•Media and Government: Understand the power
of the media and learn how to manage the message
Enroll at qsb.ca/pem
This 5-day program may be taken as part of the
requirements for completing Option 2 of Queen’s
Executive Program.
Executive Certificate Options ­— Details on pages 4 and 5
Strategy
Creating and Implementing Winning Strategies
This 5-day program provides a structured and
disciplined approach to strategic planning
and effective techniques for successful
implementation and integration across
the organization.
Managers and executives who are involved in
their organizations’ strategic planning process.
WHO
ATTENDS
DATES
LOCATION
FEES
May 24 to 29, 2015
November 8 to 13, 2015
Kingston
$8,900 CDN (plus HST)
• Creating an effective strategic planning
process: Develop a structured and disciplined
approach to strategic planning
• Strategic planning and risk management tools:
Identify make-or-break issues and opportunities,
understand the levers of profit, analyze the
competitive landscape, and capitalize on synergies
• Leading organizational change: Build a
flexible organization capable of rapid and
successful change
• Implementing the strategic plan: Use proven
techniques for successfully implementing the
strategic plan and maintaining momentum
Enroll at qsb.ca/strategy
This 5-day program is a core requirement for
completing Option 2 of Queen’s Executive Program.
13
14
Toronto, ON
Non-Residential Programs
Toronto – Calgary
WHO
ATTENDS
DATES
FEES
Building Resilience
Business Accounting for Everyone
This 1-day workshop will teach you the skills
you need to successfully lead under pressure.
In this 1-day learning simulation, participants
form the management team of A&O Inc. – an
established company facing tough challenges.
Teams learn how to complete the financial
statements, monitor cash flow, make resource
utilization improvements, and evaluate results
in the balance sheet and income statement.
Participants explore the cause-and-effect
relationships that govern a company’s financial
statements – and develop a financial appreciation
and an intrinsic business sense that will govern
their future decisions in their every-day work.
Any manager or leader looking to improve
their mental fitness and performance in
times of high pressure and stress.
June 16, 2015 – Toronto
$975 CDN (plus HST)
This program will enable you to:
• Become more mindful and aware of
the choices you have under pressure
and then take appropriate action
• Carry more energy through your week
by reducing the energy you waste and
improving your ability to recover
WHO
ATTENDS
DATES
• Choose the perspective and mental ‘game film’
that support your ability to be at your best
Non-financial professionals, managers
and leaders who are looking to develop or
enhance their financial competence.
May 27, 2015 - Toronto
October 20, 2015 - Calgary
November 17, 2015 - Toronto
• Appropriately focus your priorities to reduce ‘noise’
• Pay attention to the right things under
pressure and reduce missed information
that can lead to ‘choking’
Enroll at qsb.ca/resilience
FEES
$975 CDN (plus HST)
This program will enable you to:
• Read and interpret financial statements
• Identify critical elements affecting
profitability, cash flow and growth
• Analyze financial ratios and key performance indicators
• Determine the ROI of investments and initiatives
• Make decisions and establish priorities
according to financial value
NON-RESIDENTIAL LOCATIONS
For your convenience, our non-residential
programs are held in Toronto and Calgary.
Calgary, AB
• Discuss financial issues and requirements
with your colleagues, management,
consultants and professionals
Enroll at qsb.ca/accounting
15
Non-Residential Programs
Coaching for Challenging
Conversations
This 2-day program provides a road map and
skills for effectively handling challenging
conversations, and the ability to access those
skills when the pressure is on. No matter how
effective you are as a coach and manager,
you will face situations that require tough
conversations. This program is offered in
partnership with Performance Coaching Inc.
WHO
ATTENDS
DATES
FEES
People who work in teams and managers
and leaders who want to improve their
coaching ability.
Design Thinking
In this 1-day workshop, participants learn how
to apply design thinking – a human-centered,
rapid prototyping approach to innovation –
within their organizations.
WHO
ATTENDS
DATES
Anyone involved in generating new ideas,
products and/or processes.
October 27, 2015 – Toronto
$975 CDN (plus HST)
FEES
This program will enable you to:
• Lead effective brainstorming sessions
November 18 to 19, 2015 – Toronto
• Empathize to discover new customer needs
• Translate customer needs into actionable insights
$1,950 CDN (plus HST)
• Develop rapid prototypes to evaluate
and communicate proposals
This program will enable you to:
• Tackle Challenging Conversations - Develop
the confidence to eliminate conflict, rather than
delaying or avoiding challenging conversations
Enroll at qsb.ca/design
• Grow and Excel - Challenging conversations
are necessary for the growth of committed
and hard-working people
Developing Your
Leadership Presence
• Keep your emotions under control Implement challenging conversations
and listen objectively to others
This 2-day program teaches senior managers
and executives to communicate more effectively,
develop their executive presence, and forge
higher quality relationships with customers and
colleagues. The program, offered in partnership
with The Ariel Group, employs theatre-based,
experiential techniques combined with practice
and personal coaching.
• Acquire self awareness - Self-management
skills are necessary to stay cool, calm and
focused throughout the conversation
Enroll at qsb.ca/ccc
WHO
ATTENDS
DATES
FEES
Senior managers and executives who rely on
relationships for success, and must motivate
and connect with a diverse group of people.
September 29 to 30, 2015 – Toronto
October 21 to 22, 2015 – Calgary
$2,900 CDN (plus HST)
In this program, you will learn to:
• Develop an authentic executive presence
• Listen effectively to build relationships
• Deliver succinct, clear and articulate messages
• Inspire, motivate and lead more effectively
Enroll at qsb.ca/presence
16
Marketing
Negotiating and
Consensus-Building
This intensive, 3-day program covers the
essencials of marketing. It will enhance your
ability to build powerful marketing plans that
create real value for your customers and drive
sustained profitable growth.
WHO
ATTENDS
DATES
FEES
This 2-day program provides a variety of
practical strategies to become a successful
negotiator in any context. From negotiating
with customers, strategic partners and suppliers
to building internal consensus around a vision
or strategy, negotiating skills are a required core
competency for any successful executive.
Managers interested in learning more about
the marketing function.
June 9 to 11, 2015 - Toronto
November 24 to 26, 2015 - Toronto
$3,500 CDN (plus HST)
• Aligning marketing with the
business strategy:
Choose a strategic platform that aligns with
the business strategy, articulate your value
proposition, target the right customers, and
differentiate yourself from the competition
• Effective marketing tools and techniques:
Understand highly effective marketing
tools and techniques from the traditional
to leading-edge web-based initiatives
The marketing plan – putting it all
together: Develop, write and implement a
fully-integrated marketing plan and gain
buy-in across the organization
WHO
ATTENDS
DATES
FEES
Anyone who is involved in negotiating and
consensus-building.
October 28 to 29, 2015 – Toronto
$1,950 CDN (plus HST)
This program will enable you to:
• Change confrontation into problemsolving and discuss creative options that
maximize the interests of all parties
• Build collaborative relationships and
management systems
• Develop the ability to recognize and deal with
different styles of thinking, decision-making,
conflict management, and emotional behaviour
Enroll at qsb.ca/negotiating
Enroll at qsb.ca/marketing
17
Non-Residential Programs
WHO
ATTENDS
DATES
FEES
Sales Management
Strategic Analytics
This program is a 3-day immersion in
cutting-edge sales management concepts,
tools and methods. It will enhance your ability
to create and lead a high-performance sales
organization.
This 2-day program will show you how to gain
competitive advantage by deploying analytics
in new and powerful ways. You will enhance
your ability to oversee evolving challenges and
make measured responses. The program is
designed for decision-makers and analysts from
a variety of backgrounds including: marketing
and sales managers; senior operations,
transportation, and logistics managers;
accounting and financial services managers and
analysts; web analytics specialists; and senior IT
managers.
Sales managers and executives at all levels
of the organization.
October 6 to 8, 2015 – Toronto
$3,500 CDN (plus HST)
• Building an effective sales strategy:
Successfully integrate the sales strategy
into the overall business strategy
• Creating value for your customer:
Differentiate yourself from the competition by
creating long-term value for your customers
• Leading a high-performance sales team:
Use proven coaching and performance
management techniques to create a
motivated and effective sales organization
Enroll at qsb.ca/sales
WHO
ATTENDS
DATES
FEES
Managers and executives who are involved in
their organizations’ strategic planning process.
May 12 to 13, 2015 – Calgary
October 14 to 15, 2015 – Toronto
December 1 to 2, 2015 – Calgary
$1,950 CDN (plus HST)
In the program, you will learn to:
• Identify the right opportunities for analytical
decision-making
• Ensure that you are collecting the right data
to guide decision-making
• Extract critical information from
complex data sources
• Create an organizational culture that embraces
analytics and fact-based decision-making
Enroll at qsb.ca/analytics
18
Leading-edge research and ideas
have made Queen’s School of
Business one of Canada’s leading
business schools.
We’re proud to announce a new platform to better
share these insights with the world. QSB Insight is
frequently updated with useful articles, thoughtprovoking white papers, and a library of live and
archived webinars; all optimized for both desktop
and mobile browsers.
Join our growing business community
19
Program Dates
MAY
JUN
JUL
AUG
SEP
Queen's Executive Program
7-12
Execution
31-5
Finance for the Non-Financial Manager
Governance
10-15
IT Management
14-19
Leadership
20-25
27-
Public Executive Management
24-29
Strategy
16
Building Resilience
27
Business Accounting for Everyone
Coaching for Challenging Conversations
Design Thinking
29-30
Developing Your Leadership Presence
9-11
Marketing
Negotiating and Consensus-Building
Sales Management
Strategic Analytics
12-13
Residential Programs - Kingston, ON - Donald Gordon Conference Centre
3-WEEK PROGRAM
20
4+5-DAY PROGRAMS
OCT
NOV
DEC
18-6
15-20
4-9
9-12
29-4
-2
8-13
20
17
18-19
27
21-22
24-26
28-29
6-8
14-15
1-2
See website for 2016 dates.
Non-Residential Programs
TORONTO
CALGARY
21
In business, no one gives a
recommendation lightly.
In Canada, no other executive education centre receives more recommendations than
Queen’s. We invite you to contact any past participant of our programs to find out why more
senior managers maintain that “Queen’s is the place to go.” Please call our office for contact
information. If you prefer, we can customize your contact list to include executives from a
specific region, industry, or program.
Queen’s Executive Education
Queen’s School of Business
Goodes Hall
Queen’s University
Kingston, Ontario
Canada K7L 3N6
Toll-free: 1.888.393.2338
Voice: 613.533.2371
Toll-free fax: 1.888.498.1755
Email: [email protected]
qsb.ca/execed
Information in this brochure is accurate at time of publication.
A15.0016