Job Profile: Key Supporter Relationship Manager Context: The Partnership Team is passionate and determined to strengthen the movement of CAP supporters and churches inspired to give and act towards an end to UK poverty. We are driven to provide the finance and partnerships needed to see CAP’s vision of 3000 services by 2021 become a reality. Purpose: The Key Supporter Relationship Manager works to inspire new and existing Key Supporters into greater involvement with Christians Against Poverty. By hosting fundraising dinners, connecting supporters to key projects and building relationship the KSRM aims to draw supporters closer to the work we do. Income from CAP’s ‘Key Supporters’ is vital for the future expansion of CAP UK. Passion: We are passionate about connecting the generosity of our supporters with an opportunity to sow into social transformation in the UK. Our Key Supporters are more than donors, they are a crucial part of the work we do. We are passionate about ensuring our supporters feel connected, engaged, inspired and committed to tackling poverty in the UK through CAP. Personality: We are highly driven, passionate, strategic, fun, adaptable, visionary and professional. We also love a good gala dinner! Role: Accountabilities: •
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To be accountable for our Key Supporters within a specific geographical region in the UK To speak to Key Supporters within the region over the year to persuade them to engage with dinners, project work or other strategies to increase their support of and engagement with CAP
Within that region host and fill a fundraising dinner each quarter
Support other Key Supporter Relationship Managers in their events, both at the events and in the lead up
Event manage Dinners and other Key Supporter events
Work with the team to host our largest Fundraising Dinner in London
Handle a caseload of donors from the region, with the aim of engaging them further with the work of CAP and generating project funds
To work with the Partnership Manager on all the key strategies and development of Key Supporter income and relationship growth
Ensuring Supporters are thanked for gifts donated to the charity promptly and appropriately
Regular reporting, analysing and planning of Key Supporters work
Phoning CAP supporters and volunteers with the aim of thanking them and increasing the support they give both financially and practically. Promoting and attending supporter events and fundraising dinners (up to 8 weekends per year). Christians Against Poverty | Jubilee Mill, North Street, Bradford, BD1 4EW | 01274 760720 | [email protected] | capuk.org •
Attending CAP Cafes, National Exhibitions and New Centre Launch Services to network and promote the work. Measurable Outputs: •
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Achieve target number of people attending fundraising dinners Achieve target amount raised and Life Changers generated from Fundraising Dinners Achieve target number of new supporters at a dinner Achieve target number of existing supporters connected with over the course of a year Donors thanked within 5 working days of receipt of donation Achieve target number of outbound calls during phoning sessions Achieve target amount of money generated through caseload project asks Achieve target number of existing supporters maintaining and increasing their giving •
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Clearly live out and embrace the cultural values of CAP Clearly demonstrate a heart and passion for the charity •
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Being willing to pray with clients, supporters & staff. To encourage friends, family and other contacts to support the charity through the Life Changer program and other fundraising initiatives. Culture: Other responsibilities include The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances. Person: Education: •
A’level education or equivalent •
Essential o Experience of organising events o Experience in driving and delivering results over the phone o Experience of having to meet deadlines or targets o High value relationship building o General office and administrative o Telephone based customer service o Experience of passion for the poor and evangelism, and outworking of this Desirable o Experience of successfully leading or motivating a team of volunteers Experience: •
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Able to organise tasks and workload effectively Enjoys relationship building Christians Against Poverty | Jubilee Mill, North Street, Bradford, BD1 4EW | 01274 760720 | [email protected] | capuk.org
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Confident and passionate communicator An influencer who loves inspiring people Approachable Excellent communication at all levels Good written communication skills Ability to project manage and meet deadlines Able to hold a good balance between detail and the ‘big picture’ Capable of maintaining own emotional well-‐being Ability to work accurately, quickly, and with attention to detail whilst under pressure Clean driving licence Excellent administration skills Contributor to team goals Driven to deliver results Christian Commitment •
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The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of own personal faith and in line with CAP’s Statement of Faith. November 2015 Christians Against Poverty | Jubilee Mill, North Street, Bradford, BD1 4EW | 01274 760720 | [email protected] | capuk.org
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