Service, Support and Satisfaction – Second to None
Pro-Tech 2015
Recipient of the Pro-Tech Service Award for 2015
Through Dedication to Service Excellence
Meridian Imaging Solutions, Inc. - Alexandria
The Pro-Tech Promise.
Service, Support and Satisfaction – Second to None. The Pro-Tech Service Award recognizes those Konica
Minolta dealers who have demonstrated an exceptional commitment to customer support and satisfaction.
The Pro-Tech Service standard is challenging – and the evaluation procedure is rigorous and far-reaching.
The Pro-Tech Standard
Technical Expertise
Inventory Control
Dispatch Systems
Management Skills
Customer Satisfaction
Every element of the service
operation is scrutinized, including
technical expertise, inventory
control, dispatch systems,
management skills and customer
satisfaction. This rigid standard is
the reason our Pro-Tech Award has
become such a powerful symbol
of dedication and proficiency.
Attaining Pro-Tech certification and
becoming a member of the elite
Pro-Tech group is indeed an honor.
Excellence
You can count on your Pro-Tech
dealer to give you their best
effort, every day of the year –
offering every Konica Minolta
customer the benefit of a broad
range of enhanced technical and
management skills, including:
•Professional, customer-oriented
service department management
and administration policies
•Service response times
significantly better than the
industry average
•Preventive maintenance
programs that ensure maximum
uptime and superior performance
•Inventory control systems
that provide immediate access
to replacement parts and
components
•Comprehensive training programs
and performance reviews to
maintain the highest level
of expertise
•Skilled technical specialists and
service personnel trained on
your specific products
Commitment
As your Konica Minolta Pro-Tech dealer, we are committed to your satisfaction – and Konica Minolta reflects this
commitment through its organization. Of all major manufacturers in our industry, Konica Minolta was the first to offer
a program of this kind and continues its leadership role by setting the highest standards of performance, service and
support. The nationwide network of Konica Minolta dealers offers a state-of-the-art product lineup that is unsurpassed.
Confidence
The Pro-Tech award gives every Konica Minolta customer a distinct advantage: the assurance of knowing that your
Konica Minolta dealers have the skills, the training and the dedication to keep your equipment operating at the peak
of productivity. If you’re choosing a technology partner, that’s an advantage worth considering.
Alan Nielsen
Executive Vice President Direct Sales
Konica Minolta Business Solutions, U.S.A.
Jim Ingrassia
Vice President Solutions Support Division
Konica Minolta Business Solutions, U.S.A.
Why Meridian?
Let us show you why thousands of organizations have already chosen to work with us—
The Meridian Difference.
W e re a lly ca re . A s a n e m p lo y e e -o w n e d c o m p a n y , e a c h M e rid ia n e m p lo y e e h a s a g e n u in e ,
v e s te d in te re s t in th e s u c c e s s o f o u r c o m p a n y , w h ic h is c o n tin g e n t u p o n th e c o n tin u e d
s a tis fa c tio n o f o u r c lie n ts .
W e ’re e xp e rie n ce d . M e rid ia n is q u a lifie d to h a n d le m a jo r a c c o u n ts , s m a ll b u s in e s s e s a n d
e m e rg in g o rg a n iz a tio n s . O u r p o rtfo lio in c lu d e s a ll v e rtic a ls a s w e ll a s s ta te , lo c a l a n d fe d e ra l
g o v e rn m e n t a g e n c ie s a n d e d u c a tio n a l in s titu tio n s . O u r p ro fe s s io n a lly c e rtifie d tra in e rs ,
C D IA + c re d e n tia le d e n g in e e rs , a n d s tra te g ic p a rtn e rs h ip s w ith b e s t-in -c la s s e q u ip m e n t
m a n u fa c tu re rs a n d s o ftw a re v e n d o rs p o s itio n u s to d e liv e r a c o m b in a tio n o f th e b e s t
s o lu tio n s a n d s u p e rio r s e rv ic e .
W e ’re rig h t h e re . W e ca n h a n d le im p le m e n ta tio n a n d o n g o in g m a in te n a n c e fo r la rg e fle e ts o f
e q u ip m e n t, y e t a re a g ile e n o u g h to p ro v id e c u s to m s o lu tio n s a n d p e rs o n a l a tte n tio n . S in c e
w e a re lo c a lly o w n e d a n d o p e ra te d , e ffic ie n t d e c is io n s c a n b e m a d e in th e b e s t in te re s t o f
o u r c lie n ts , w ith o u t la y e rs o f c o rp o ra te re d ta p e .
Contact Us Today!
T o ll-fre e : (8 8 8 ) 2 8 9 -2 7 7 6
E m a il: in fo @ w h y m e rid ia n .c o m
O n lin e : w w w .w h y m e rid ia n .c o m