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ITIL RACI Matrix
http://en.it-processmaps.com/products/itil-raci-matrix.html
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ITIL RACI Matrix
To illustrate the participation of the ITIL roles in the various ITIL processes, the ITIL
Process Map includes a complete responsibility matrix, following the familiar RACI
(Responsible, Accountable, Contribution, Informed) model.
Highlights: The ITIL RACI matrix
Our ITIL RACI matrix comes in different formats, depending on the product platform:
The Visio™ and iGrafx® versions of the ITIL Process Map contain a RACI matrix in the
form of an Excel table - this makes it easy for you to adapt the matrix to the specific
needs of your organization.
The ARIS™ version contains an ARIS RACI matrix which updates automatically when
roles are added to or removed from the process diagrams.
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Get in touch
Contact form
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Setting
filters927396
on one or several columns allows you to easily create views of the ITIL
RACI
matrix
showing the responsibilities for specific roles only.
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(a) it-processmaps.com
The team
The process names in the left-hand column and the role names in the top row of the ITIL
International
distribution
RACI
matrix are
configuredpartners
with pop-up comments - which gives you instant access to
brief
process and
descriptions. If you need to know more about a process, a
Cooperations
androle
partnerships
mouse-click will take you to the corresponding process diagram of the ITIL Process Map.
Join an ITIL webinar
To
see the
RACI matrix in action, check out our video on the ITIL
Useful
links
RACI matrix (2:12 min).
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Downloads: Factsheets, screen shots and white papers
The RASCI matrix - an extension to the RACI model
Product videos
The
ITIL
Process
What
our
clientsMap
say uses a RASCI matrix to assign responsibilities to processes. RASCI
is a variant of the RACI model, which defines the following responsibilities:
"Your process maps made it so much easier to take the ITIL requirements on board."
R - Responsible – Those who do the work to achieve a task. There is typically one
Customer list
role with a participation type of Responsible.
A - Accountable – Those who are ultimately accountable for the correct and
thorough completion of the deliverable or task, and the one to whom Responsible
Connect
with us
is accountable.
Typically, the Process Owner is Accountable for a process, and
there must be only one Accountable specified for each task or deliverable.
Social
$ % & ' ( +
S - Support – Resources allocated to Responsible. Unlike Consulted, who may
provide
Share this
pageinput to the task, Support will assist in completing the task.
Consulted
LikeC - Share
5 – Those who are not directly involved in a process but provide
inputs and whose opinions are sought.
2
I - Informed – Those who receive outputs from a process or are kept up-to-date
on progress,
often only on completion of the task or deliverable.
Share
2
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matrices
New:
Free ITILabout
webinar RACI
(recording)
YaSM Blog: Beware of evil process templates!
A
RACIWiki:
matrix,
Responsibility
Assignment Matrix (RAM), describes the
YaSM
Thealso
newknown
wiki onasthe
YaSM® framework
participation by various roles in completing tasks or deliverables for a business process.
More
news ... useful in clarifying roles and responsibilities in cross-functional processes.
It
is especially
The matrix is typically created with a vertical axis (left-hand column) of processes, and a
horizontal axis (top row) of roles - as illustrated in the image above of the ITIL Process
Map’s RACI matrix.
*
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person can perform many roles. For example, an organization may have 10 employees
who perform the role of project manager, although each project only has one project
Member of itSMF
manager at any one time;
and a person who performs the role of project manager may
also
perform
role of
test manager.
"ITIL®"
is a
registeredthe
trademark
of AXELOS
Limited. "IT Infrastructure Library®" is a registered trademark of AXELOS Limited.
"itSMF®" is a registered trade mark of it Service Management Forum International (ITSMFI) in the United Kingdom and other
countries. "Microsoft™", "Word™", "Excel®" and "Visio™" are registered trademarks of Microsoft Corp. "ARIS™" and "IDS Scheer"
are registered trademarks of Software AG. "iGrafx®", "iGrafx® Flowcharter™" and "iGrafx® Process™" are registered trademarks
Platforms and implementations
of the RACI matrix
registered trademark of IT Process Maps GbR.
of iGrafx LLC. "IBM™", "Rational®" and "System Architect®" are registered trademarks of IBM Corporation. "YaSM®" is a
The ITIL process model and the ITIL RACI matrix are available for several platforms,
including Visio, ARIS of Software AG (formerly IDS Scheer), and iGrafx Flowcharter/
Process. For more details, select your preferred platform from our overview of product
versions.
Home - Products - ITIL Process Map - ITIL RACI Matrix (RACI Model)
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IT Process Wiki
A complete Wiki about ITIL: Reference material on
ITIL 2011 and ITSM, ITIL templates, ...
YaSM
Yet another Service Management Model: The new,
leaner service management framework.
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