The ITIL® Foundation Course
The ITIL® Foundation Course
Introduction
ITIL® Foundation is a 3-day classroom based or 18 hour online
course Introducing learners to ITIL and the lifecycle of managing
IT services. Learning involves theory, exercises and doing a
sample examination as part of the course. The course is
designed to prepare students to sit the ITIL Foundation in IT
Service Management Examination. Writing the exam is not part
of the course and must be booked separately. Passing the
foundation examination is a pre required for entry into all
further ITIL intermediate courses. ITIL is structured around a
service lifecycle and in addition to dealing with general ITIL
principles and concepts, an introduction to each lifecycle stage
forms part of this course.
Audience Profile
Individual s who require a basic understanding of the ITIL
framework and how it may be used to enhance the quality of IT
service management within an organisation, including: IT
Management, IT Support Staff, IT Consultants, IT Process
Owners, IT Developers, Service Providers, System Integrators.IT
professionals that are working within an organisation that has
adopted and adapted ITIL who need to be informed about and
there after contribute to an ongoing service improvement
programme. Attendance should not be limited to IT
professional’s process owners, business managers and business
process owners will also benefit from attendance.
terminology, structure and basic concepts and has comprehended the
core principles of ITIL practices for Service Management.
The ITIL Foundation Certificate in IT Service Management is not
intended to enable the holders of the certificate to apply the ITIL
practices for Service Management without further guidance.
Candidates can expect to gain knowledge and understanding in the
following upon successful completion of the education and examination
components related to this certification.
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Service Management as a practice (Comprehension)
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Service Lifecycle (Comprehension)
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Key Principles and Models (Comprehension)
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Generic Concepts (Awareness)
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Selected Processes (Awareness)
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Selected Roles (Awareness)
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Selected Functions (Awareness)
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Technology and Architecture (Awareness)
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ITIL Qualification scheme (Awareness)
Course material
The course consists of slide presentations presented by a qualified
instructor and a student workbook which includes all the material
covered in the presentations, exercises and a mock exam. On-line
students will have access to on-line presentation sessions and exercises
and will also be able to download material that is normally appendixes
in the student workbook including mock exams and a copy of the
current version of the syllabus, the ITIL glossary and the exam candidate
instructions.
Day 1
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08h00 Registration
08h30 Introduction
09h15 Service Management Concepts
10h15 Tea/Coffee
10h30 The Service Lifecycle
12h30 Lunch
13h30 Service Strategy
14h45 Tea/Coffee
15h00 Service Strategy
Day 2
Learning objectives
The purpose of the ITIL Foundation Certificate in IT Service
Management (the exam that this course prepares you for)
is to certify that the candidate has gained knowledge of the ITIL
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08h30 Homework review and Q&A
09h15 Service Design
10h15 Tea/Coffee
10h30 Service Design
12h15 Lunch
13h00 Service Transition
14h45 Tea/Coffee
15h00 Service Transition
The ITIL® Foundation Course
Day 3
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ITIL training and certification
08h30 Homework Review and Q&A
09h15 Service Operations
10h15 Tea/Coffee
10h30 Service Operations
12h15 Lunch
13h00 Continual Service Improvement
14h45 Tea/Coffee
15h00 Exam preparation and mock-exam
The ITIL framework is supported by a comprehensive training
and certification framework leading to internationally
recognised certification for individuals. ITIL certification
demonstrates the candidate understand of the framework and
is an indication that they can apply the principles in a real-life
environment. The ITIL Foundation Course a prerequisite for
further intermediate level courses which focus on using,
designing, adapting, adopting and applying the concepts
described in ITIL for a specific organisation.
Prerequisites and classroom size
None, although a familiarity with IT service delivery will be
beneficial. The course requires that students spent about 18
hours with the material before they attempt to write the
exam. Minimum 6 candidates and maximum 16 candidates
per class. Online – single candidate.
Duration
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3 days
Includes lunch, refreshments and manuals
Examination & certification
As part of the course students will do a practice exam to
prepare learners for sitting the ITIL Foundation Certificate in IT
Service Management examination. Please note that the course
does not include the exam and the exam MUST be booked
separately with us or one of our training partners.
The examination is a one hour, 40 questions, Multiple Choice
paper, which can be included with the course of candidates
may elect to sit the exam at a future date. We caution learners
to write the examination within one week of completing the
course, as experience have shown that learners who wait
longer have a greater propensity to fail the exam.
Please read the Exam Terms and Conditions, which can be
found at APMG Exam Terms and Conditions
ITIL®
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