South Dakota Smarter Balanced TIDE Quick Guide: Understanding Appeals Understanding Appeals In the normal flow of a test opportunity, a student takes the test in the Test Delivery System (TDS) and then submits it. Next, TDS forwards the test for scoring, and then the Online Reporting System (ORS) reports the tests scores. Appeals are a way of interrupting this normal flow. A student may want to re -take a test or have another test opportunity. A test administrator may want to invalidate a test because of a hardware malfunction or an impropriety. This quick guide describes two aspects of appeals: the types of appeals and the statuses of appeals. For more information on how to create or view appeals, refer to the TIDE User Guide on the South Dakota portal. Types of Appeals Table 1 lists the available types of appeals. Table 1. Types of Appeals Type Description Invalidations Eliminates the test opportunity, and the student has no further opportunities for the test. You can submit these appeals until the end of the test window. Resets Allows the student to restart a test opportunity, removing all responses on the test, or allows the data entry operator to restart data entry. You can submit these appeals until the end of the test window. Re-opens Re-opens a test whose window expired and the student never took the test. Restores Reverses a reset, restoring the student’s responses on the test when the reset was processed. Grace Period Extensions Allows the student to review previously answered questions upon logging back in to the test after expiration of the pause rule. Loss of Internet access is often the reason for requesting a Grace Period Extension. WARNING: Timing of resets and restores Submit resets and restores at least one day prior to the end of a test window so that students can complete their test opportunity. 1 South Dakota Smarter Balanced TIDE Quick Guide: Understanding Appeals Status of Appeals An appeal’s status can change throughout its life cycle. Table 2 lists the available statuses. Many of the statuses have a corresponding reason or description that you can view in the Comments column of the View Appeals page (see Error! Reference source not found.). Table 2. Statuses of Appeals Appeal Status Description of Status Error Occurred An error occurred while the appeal was being processed. Pending Approval Appeal is pending approval. Processed Appeal was successfully processed and the test opportunity has been updated. Rejected Appeal was rejected. Rejected by System Test Delivery System was unable to process the appeal. Requires Resubmission Appeal must be resubmitted. Retracted Originator retracted the appeal. Submitted for Processing Appeal submitted to Test Delivery System for processing. Available Appeals by Test Result Status Table 3 lists the valid combinations of appeals and test statuses. For example, you can invalidate a test that is in one of the following statuses: completed, denied, expired, paused, reported, scored, or submitted. Table 3. Available Appeals by Test Result Status Test Result Status Invalidations Resets Re-opens Restore Grace Period Extension Completed Denied Expired Paused Pending Processing Review Scored Approved Reported 2 South Dakota Smarter Balanced TIDE Quick Guide: Understanding Appeals Submitted Suspended Invalidated Started 3 South Dakota Smarter Balanced TIDE Quick Guide: Understanding Appeals User Support Hours of Operation: The South Dakota Smarter Balanced Assessment Help Desk is open Monday–Friday from 7:00 a.m. to 7:00 p.m. ET (except holidays or as otherwise indicated on the South Dakota Smarter Balanced Assessment portal). Smarter Balanced Assessment Help Desk Toll-Free Phone Support: 1-855-838-8378 Email Support: [email protected] You may need to provide the following information: Test Administrator name SSIDs of affected students. Do not provide any other student information, as doing so may violate FERPA policies. Operating system and browser version information Any error messages and codes that appeared, if applicable Information about your network configuration, if known: o Secure browser installation (to individual machines or network) o Wired or wireless Internet network setup Refer to the Help Desk Information Template on the South Dakota portal for a more detailed list of information to provide the Help Desk when reporting an issue. 4
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