1. real estate
2. low income housing

“Being here taught me
how to take care of
things on my own.”“As
soon as I walked in the
door, Ms. Jarrett, the
program director, gave
me a big hug.”“I’ve
got all the motivation
I need to stay clean
and sober.”“Both of my
children are back in
my life and both have
forgiven me.”
2004 ANNUAL REPORT
Virginia has been
promoted to food court
supervisor at BJ’s
James is working to obtain
his boiler’s license so that
he can become a building
Warehouse. Soon
she’ll move into an
apartment of her own.
superintendent. Best of all,
he has his daughter back.
Melrose has been working
at Petco for three years now.
He sees his grandkids
regularly and is grateful
Alba has set a course for
herself and is determined
to reach her goals. She
has begun a full course of
studies at Hudson County
Community College.
for a second chance.
Dear Friends,
SERVING PEOPLE AND COMMUNITIES
As many of you are aware, Richard Salyer, our president and
CEO of 22 years, passed away in March of 2004. The loss
remains acutely felt, yet Richard’s compassion, uncompromising
resolve, and strong leadership continue to guide the organization. We see it in the professionalism of our staff and their
steadfast commitment to quality, as well as in Volunteers of
America’s humane, dignified approach to helping clients.
Richard was an easy person to admire—an inspired visionary
and keen intellectual, yet exceedingly modest and gracious.
Moreover, whether you wanted to or not, you were always
learning from him, because Richard was always teaching.
Richard’s passionate commitment to making life better for all
underserved New Yorkers inspired all who worked alongside him.
Since Richard’s passing, the organization has been ably
managed by the staff he faithfully mentored. We look forward
to carrying on Richard’s tradition of service and are poised for
continued excellence, and service to those most in need.
The clients you will meet in the following pages are evidence
of the good work that happens at Volunteers of America every
day, and a testament to Richard Salyer’s legacy.
This past January, it was my pleasure to welcome Richard Motta
as our new president & CEO. As the former president of HELP
USA, Richard brings a wealth of experience and understanding
Volunteers of America has helped people in
need since 1896. Founded as an organization
of volunteers who worked tirelessly to help
the city’s poor, today Volunteers of America—
Greater New York employs more than 1,400
professional staff in 66 programs throughout
the Greater New York area. We are an efficiently
run organization with more than 91 cents of
every dollar going directly to client care.
Our services extend to a broad range of people
with a multitude of needs. Award-winning programs, skilled and dedicated staff, and caring
volunteers bring relief from the dehumanizing
cycles of poverty, untreated mental illness,
homelessness and domestic violence, to
thousands of people each year.
VOLUNTEERS OF AMERICA PROGRAMS:
AT THE FOREFRONT OF SOCIAL SERVICE
Attacking the root causes of homelessness
Sheltering homeless individuals
and families until permanent
housing can be found
Preparing pre-release offenders for
reintegration into the community
of our programs and services. We look forward to his leadership
and creativity.
On behalf of the Board, I would like to thank our thousands
of caring donors, volunteers, and friends for your support
Helping adults with developmental
disabilities realize their full potential
Teaching preschool children
with special needs
and continued generosity. Your devotion to the mission
of Volunteers of America is deeply appreciated.
Creating a safe haven for survivors
of domestic violence
Providing stability for
severely troubled youth
John Josephson
Chair
Supporting individuals and their
families, living with AIDS
Offering treatment and recovery services
to substance abusers
1
J
“I think God sent
them to me, or He
sent me to them.”
2
ames began drinking at a very young
age and by seventeen, was diagnosed
with a peptic ulcer. He
managed to complete
high school and even
went on to earn a data
entry certificate, and
for nine years worked
as a claims examiner
for Blue Cross/Blue
Shield. On the side,
he did what he really
loved—he danced. A
little tap, a little jazz,
a little pop. He and
four friends even won
first prize on The Gong
Show. During a performance one night,
he met Lisa who was
visiting from Texas.
They fell in love, but
Lisa did not know that
James was fooling
around with drugs,
mostly after late night
shows. It was 1986 and
Lisa wanted James to
move to Texas with her,
where she was enrolled
in school. But his job
and dance career were
in New York, so Lisa
returned to Texas.
His drug use became
increasingly heavy.
One night, high on
coke, one of James’
friends accidentally
drove into him and
broke both his legs.
Lisa came back to
New York and nursed
James back to health.
He recovered and went
back to his claims job,
but his dancing career
was over. When he
received a settlement
from the accident, he
and Lisa got married
and in 1987, they had
a son. But now James
was doing crack and
cocaine; still sneaking
around mostly at night
so Lisa would not find
out. By the time Lisa
realized that James
had a problem, he
had lost his job, was
deeply in debt and
they were about to
lose the apartment.
In desperation, James
told Lisa he would
leave the apartment
to her and try to get
his act together.
James moved to the
Bronx, worked odd
jobs and went through
a rehab program, but
he relapsed. Finally,
in 1991, Lisa divorced
him, mostly because
of the drugs. He had
tried to stop, but the
problem just grew.
His son was now
8 years old.
When Lisa left, James
took up with Shirley
who was also into
drugs. They had a
little girl, Azjuree.
Once again he found
himself close to being
evicted and heavily
in debt. His sister,
disgusted with both
James and Shirley,
took over the care of
Azjuree, but after two
years, with James still
using drugs, his sister
gave Azjuree up to the
foster care system.
She hoped this might
be the wakeup call
James needed. It
worked. Guilty and
ashamed, James’
sense of responsibility
finally kicked into gear.
He loved his daughter
and wanted her back.
Meanwhile, Azjuree’s
mother Shirley, was
declared unfit and her
parental rights were
terminated.
James went to
Graymoor and completed an intensive
90-day drug treatment
program. From there he
was sent to Volunteers
of America’s Brandon
Men’s Program (the
Brandon). His plan was
to get sober and win
full custody of Azjuree.
His sister took Azjuree
back to live with her,
while James completed
his rehabilitation at
the Brandon. While
there, he met Steve
Tague who gave him
vocational training and
helped keep him on
track. He also met Ina
White, his counselor.
“They stayed on me,
had high expectations
and taught me a lot.
I think God sent them
to me, or He sent me
to them.”
As he was about to
complete the Brandon
Men’s Program, James
was offered a full-time
job at Harmony House,
a Volunteers of America
supportive housing
program for people
living with AIDS. He
has been there nearly
one year and is doing
well. Now he is working
to obtain his boilers
license so that he can
become a building
superintendent. Best
of all, he has his
daughter back.
Part of his rehabilitation included making
amends with everyone
in his life whom he had
hurt. One of the first
contacts he made was
with his son, now 17,
who forgave his father.
James and Lisa have
become good friends.
When asked if he thinks
he can stay clean and
sober, James looks at
his darling daughter
and says, “I’ve got all
the motivation I need.”
3
A
lba is nineteen
years old. She
was born in the
Dominican Republic
but emigrated to the
United States, with
her father when she
was three. Her parents
divorced and her mother
and younger brother
remained in the Dominican Republic. When her
father remarried and
had another daughter,
the household environment grew stormy.
Reports of child abuse
brought social services
to investigate and Alba,
at fourteen, and her
three-year old stepsister,
were removed from
their home and placed
4
in temporary foster
care. They lived in a
series of foster homes
but nothing worked out
long-term. When Alba
was seventeen she was
nearly adopted, but
opted instead for
Volunteers of America’s
Synergy Program,
an independent living
program for children
aging-out of foster
care. Her “baby sister”
is with a foster family.
Alba is a beautiful,
smart and motivated
young woman. She has
set a course for herself
and is determined to
reach her goals. In
January she began a
full course of studies
at Hudson County
Community College.
She plans to earn a
graduate degree in
psychology so that
she can become a
psychotherapist and
work with families and
teens. She also wants
to bring her mother
and younger brother
over from the
Dominican Republic to
live with her, and they
plan to adopt Alba’s
“baby sister,” whose
experience so far, has
been a series of failed
families. Alba’s initial
motivation to succeed
came from her desire
to disprove her father’s
incessant rant, “You’re
never going to make
anything of yourself.”
But now her planning
for the future comes
from a much more
positive place.
It was not until Alba
visited the Synergy
Program, met Kevin
Williams, the live-in
counselor for the
program, and decided
to move in, that she
really began to stand
on her own two feet
and to feel capable,
and positive about
herself. Alba now
knows she will make
a success of her life
because she has a
team of skilled and
caring people around
her telling her everyday,
“You can do it.” Since
coming to Synergy,
Alba has learned
basic, everyday skills
needed to live on her
own. “I knew how to
do laundry and clean
my house, but cooking?
I never thought I
would be able to do
that. However, for
Thanksgiving, all the
kids cooked, we made
the whole meal, and I
did not burn anything!
Being here taught me
how to take care of
things on my own.
With my social worker,
I would tell her I needed
something and she
would take care of it.
But Kevin is like a big
brother who watches
over you. He’ll talk to
someone on my behalf
if he needs to, but
mostly when I have
a problem, he lets me
know what I need to
do, and I do it myself.”
Someday Alba wants
a child of her own.
She says the most
important thing she
will give her child is
understanding. “But
not yet. You need to
be prepared for children, to give them the
care they deserve.”
She will be ready
when the time comes.
“Kevin is like a big brother who
watches over you. When I have a
problem, he lets me know what I
need to do, and I do it myself.”
5
M
“I didn’t know what it
was like to live life on
life’s terms. John was
a mentor to me.”
elrose is a
63-year old
man whose
wise demeanor belies
the poor choices he
has made throughout
much of his life. That
is until six years ago
when he met the
Volunteers of America
staff at Valhalla
Residence, our shelter
for medically ill,
homeless adults in
Westchester County,
and he began to
reevaluate things.
When Melrose first
came to Valhalla, he
was suffering from
untreated diabetes;
he also had a long
history of drug and
alcohol abuse. He had
completed about one
year of college, had
an inconsistent work
history, and had been
6
in and out of prison on
drug-related charges.
In the early ’90s,
Melrose had gone to
AA and NA meetings,
but as he says, he
just “couldn’t let go of
people, places and
things” and eventually
his bad habits always
caught up with him.
Growing up, Melrose’s
family had been close,
but drugs and alcohol
had ravaged the family.
Melrose suffered many
losses and disappointments in his lifetime
including the death of
his mother while he
was in prison and the
death of a sister. In
fact, he was at Valhalla
when he received news
of his sister’s death
and is grateful for the
sensitive way the news
was given to him by
Valhalla Program
Director, L’Tanya
Benjamin. Shortly after
he learned his only
living sister was gravely
ill, and his father had
cancer. This was a
turning point. It was
January 5, 1999 and
at age 58, Melrose said
to himself, “I’m an old
fool playing a young
man’s game—I’m going
to die, a useless dope
fiend, if I don’t stop.”
And that was it.
With the support of
Volunteers of America
staff, including John
Galbo who, long ago,
had been a client at a
Volunteers of America
shelter himself, Melrose
stopped drinking,
and began attending
daily AA and NA
meetings and other
therapeutic programs
offered by Valhalla.
The next step was to
find an apartment,
which Valhalla staff
helped him do. One
of his goals was to try
to repair his relationships with his children,
a son and a daughter.
Once he and his
daughter were reunited, they began a
search to locate his
son, her brother, which
they ultimately did.
It had been 36 years,
but Melrose’s children
were back in his
life and both had
forgiven him.
In 2001 Melrose
encountered a scare.
His daughter worked at
the World Trade Center
during the 9/11 attack
and he was beside
himself with worry.
He turned to Valhalla
Residence for support
from his friends who,
once again, were there
for him. Fortunately,
a few hours later
Melrose learned that
his daughter had not
gone to work that day.
It has been nearly six
years since he has
been sober and living
in an apartment of his
own. He is grateful that
he has a good sponsor
through AA and the
support of John Galbo
and the others at
Valhalla. He sees his
seven grandkids regularly and has been
working at Petco for
nearly three years
now. He has missed
only one day of work.
Melrose lives one
day at a time and
is grateful for a
second chance.
7
L
ooking back,
Virginia realizes
that she has
struggled with
depression all her life.
Thinking about her
childhood evokes only
painful memories and
her marriage was a disaster, as she bounced
from state to state with
her abusive husband.
When the violence
extended to her
children, she successfully fought to get his
rights terminated, but
at the same time, turned
over legal guardianship
of the two girls to
her brother and sisterin-law, because she
knew she was spiraling
downward, mentally.
8
A couple years later,
her boyfriend committed suicide and she
was left on her own
with no place to go
and no resources. After
spending one night on
the street, she knew
she needed help.
Virginia was sent to a
shelter in New Rochelle,
but it was too far from
her church and best
friend, her only sources
of emotional support.
She was trying so hard
to hold it together, but
without them, without
her children, she was
struggling. She stopped
eating. By now her
depression had been
clinically diagnosed—
she had bi-polar disorder and post-traumatic
stress syndrome from
multiple episodes of
abuse. She was placed
on medication and
began psychotherapy.
She also managed to
transfer to Volunteers
of America’s Yorktown
Country Residence
(Yorktown) so she could
be closer to the people
she needed.
With the help of kind
and skilled staff at
Yorktown, Virginia
began to recover, and
as she did, she set
priorities for herself:
find a job and then an
apartment. Virginia
was honest about her
depression and her
life story when she
interviewed with the
hiring manager at BJ’s
Warehouse. The manager was so impressed by
Virginia’s “gumption”
and desire to get her
life on track, that she
offered Virginia a job.
Unfortunately, the parttime job did not come
with medical benefits
and Virginia’s three
medications cost more
than $600 per month.
By now, Virginia had
her own apartment
and was self-sufficient,
but because she was
working, she became
ineligible for Medicaid,
which meant she had to
pay for her own drugs.
Now she had to decide.
Keep her job and
forfeit the Medicaid,
or keep the Medicaid,
go back on assistance
and give up the job.
Virginia wanted to
work. It was important
to her. So, she stopped
taking her meds and all
debilitating symptoms
returned. She was
hospitalized for two
months and then sent
back to Yorktown.
in the door Ms. Jarrett,
the program director
at Yorktown, gave me
a big hug. I was amazed
at how understanding
and encouraging
everyone was. My old
caseworker Ms. Ruth,
told me, “It’s just a
minor setback,” and
Robert, the night
supervisor said,
“You didn’t do this on
purpose. Everything
will fall into place.”
“I felt so guilty about
having to return to
Yorktown. I’d failed.
It was even scarier to
think that I might be
placed somewhere
other than Yorktown.
But as soon as I walked
Virginia is stabilized
and back on her meds.
BJ’s wants Virginia to
return to the store, has
found her a full-time
position with benefits,
and promoted her to
food court supervisor.
She continues to attend
her therapeutic program at Westchester
Medical Center and
gets daily inspiration
from her bible.
Virginia becomes a
little bit stronger with
each passing day.
Every morning she
tells herself, “I’m worth
fighting for.” It took a
few years to surround
herself with the support
system she needs,
but now it is firmly
and lovingly in place.
“I was amazed at
how understanding
and encouraging
everyone was.”
9
OUR
PROGRAMS
Homeless Services
Services For At-Risk Youth
Outreach Programs
1 Brooklyn-wide Outreach
2 Queens-wide Outreach
3 LaGuardia Airport Outreach
4 Kennedy Airport Outreach
5 PATH Station Outreach, New York, NY
6 Service Engagement Team, Staten Island, NY
7 Journal Square PATH Outreach, Jersey City, NJ
Emergency Shelter
38 Respite Care Services I, Jersey City, NJ
39 Respite Care Services II, Plainfield, NJ
Transitional Shelters
8 Camp LaGuardia, Chester, NY
9 Charles H. Gay Shelter, Wards Island, NY
10 Reception Center, New York, NY
11 Westchester Airport Shelter, White Plains, NY
12 Yorktown Country Residence, Yorktown Heights, NY
13 Valhalla Residence, Valhalla, NY
Transitional Housing for Families
14 Lydia E. Hoffman Family Residence, Bronx, NY
15 University Family Residence, Bronx, NY
16 Regent Family Residence, New York, NY
Group Homes
40 Nia Teaching Home, West Paterson, NJ
41 Clifton Teaching Home, Clifton, NJ
42 Wayne Teaching Home, Wayne, NJ
43 Alpha Teaching Home, Jersey City, NJ
Supervised Independent Living
44 Independent Living Program, Jersey City, NJ
45 Synergy I, Elmwood Park, NJ
46 Synergy II, Jersey City, NJ
47 Synergy III, Jersey City, NJ
48 Synergy IV, Belleville, NJ
49 Synergy V, South Plainfield, NJ
Other
50 Parenting Skills Partnership–
Adoptive & Foster Parents, Newark, NJ
Supportive Housing
17 Booth House, New York, NY
18 Eden House, Bronx, NY
19 Rose House, New York, NY
20 Webster House, Bronx, NY
21 West 165th Street Residence, New York, NY
22 East New York SRO, Brooklyn, NY
Services For People
with HIV and AIDS
Domestic Violence Emergency Shelter
Family Support Services
53 AIDS Case Management, Mid-Hudson Region, NY
54 COBRA Case Management,
New Hope Shelter (confidentially located)
Safe Dwellings, scattered sites (confidentially located)
Supplementary Services to the Homeless
23 Community Support Services, Wards Island, NY
24 Mid-Hudson Veterans Program, White Plains, NY
25 Camp LaGuardia Veterans Program, Chester, NY
26 Safe Haven Drop-In Center, Newburgh, NY
Services For the Mentally Ill
and Chemically Addicted
Substance Abuse Programs
27 Crossroads Residence, New Rochelle, NY
28 Brandon Work Rehabilitation Program, New York, NY
Programs for the Mentally Ill and
Mentally Ill /Chemically Addicted
29 Bay City Residence, Perth Amboy, NJ
30 Union Residential Health Care Facility, Elizabeth, NJ
31 Theodora House, Fanwood, NJ
32 Myrtle House, Edison, NJ
33 MICA Assertive Community Treatment Team,
34
35
36
37
Staten Island, NY
Queens Forensic Linkage Transition Program
MICA Community Support Program, Brooklyn, NY
Union Supportive Housing, Union County, NJ
Middlesex Supportive Housing, Middlesex County, NJ
Supportive Housing
51 Harmony House, New York, NY
52 Horizon Program, scattered sites in the
Bronx and Manhattan, NY
Westchester & Putnam Counties, NY
55 LEGACY, Mid-Hudson Region, NY
Services for People with
Developmental Disabilities and Delays
Community Residence Programs
56 Supportive Community Residence Program,
Staten Island, NY
57 Individualized Residential Alternative Program,
Staten Island, NY
Preschools for Children with Special Needs
58 Staten Island Early Learning Center, Staten Island, NY
59 Bronx Early Learning Center, Bronx, NY
60 Parkchester Early Learning Center, Bronx, NY
Correctional Services
Halfway Houses
61 Tremont House, Newark, NJ
62 Field House, East Orange, NJ
63 Ballington House, Elizabeth, NJ
Services for the Elderly
Supportive Housing
64 Case Management at Harborview, Jersey City, NJ
10
26
8
25
Orange County
54
Putnam County
Rockland County
Homeless Services
53
Mentally Ill & Chemically Addicted
NEW YORK
At-risk Youth
HIV and AIDS
12
Developmental Delays & Disabilities
55
Corrections
Elderly
13
Westchester County
11 24
48
27
D
UN
D
15
NEW JERSEY
52
21
50
14
LO
20 Bronx
42
NG
HU
DS
18
AN
ON
SO
RIV
45
ISL
41
ER
54
60
59
16
62
61
17
19
64 46
47
44
3
28
43
7
9
23
5
38
10
Manhattan
51
BA
Y
31
1
30
RK
WA
NE
63
40
33
32
37
29
4
ER
UPP ORK
Y
W
E
N
B AY
22
57
56
Staten Island
Queens
34
35
36
39
49
2
Brooklyn
J A M A I C A B AY
R
LOW E K
OR
NEW Y
B AY
6
R A R I TA N B AY
58
L
AT
ANT
CEA
IC O
N
11
A YEAR IN THE LIFE
A Community Service
of Volunteers of America
The public turns to Volunteers
of America for information. In
response, we speak on panels and
at symposia about homelessness
and other issues and produce
literature to support our public
education efforts. Several of our
staff provide training to the police
in the communities where our
programs are located on topics
such as recognizing and responding
to domestic violence.
12
A YEAR IN THE LIFE
Growing To Meet the Needs of the
Homeless in our Communities
Safe Haven Drop-In is a partnership between Volunteers
of America and the Orange County Housing Consortium.
It is designed to prevent individuals and families living in
Newburgh, NY from becoming homeless and to help those
who are homeless, find housing.
This year Volunteers of America’s contract with The Port
Authority of NY/NJ was expanded to include outreach services
to the homeless living in the PATH Journal Square station
in Jersey City.
East New York SRO opened July 1, providing supportive
housing for 174 formerly homeless adults.
Middlesex Supportive Housing opened in August and serves
fifteen adults with severe and persistent mental illness who
are living in their own apartments in New Jersey’s Middlesex
County. Our goal is to help this at-risk population remain
housed, and independent.
This year we began offering specialized Veterans Services
at several of our homeless shelters, including Camp LaGuardia,
our shelter for 1,001 men in Orange County. Services include
assistance with entitlements, intensive counseling for
post-traumatic stress syndrome, substance abuse counseling
and family reunification facilitation.
East New York SRO
Our Winning Programs and Staff
Gwyneth Hotaling, Occupational and Physical Therapist
Supervisor at the Bronx Early Learning Center was recognized for her “integrity, scholarship and commitment” by
Columbia University’s College of Physicians and Surgeons.
Gwyneth was unanimously chosen to win the newly
established “Supervisor of the Year” award for providing
outstanding supervision to graduate students in Columbia’s
occupational therapy program.
Chuck Gould, Francis Hesselbein, Linda McNeil, Brad Cauthen and Miriam Shark
Case Manager Nashid Ali of Camp LaGuardia, our shelter
for 1,001 men in Chester, NY, recently received a Barbara
Kleinman Award. The Barbara Kleinman Fund confers annual
awards to people who were in the shelter system, but
successfully left, and now exemplify the kind of personal
transformation that makes them role models for others
in the midst of homelessness.
AIDS Family Support Services provides a full range of services
to individuals living with AIDS in Westchester County. This
program received the Family Strengthening Award from
the Annie E. Casey Foundation. The Foundation’s mission
is to support public policies, human service reforms and
community support systems that meet the needs of today’s
vulnerable children and families.
Gwyneth Hotaling with some of
her young charges
Nashid Ali, winner of the
Barbara Kleinman award.
13
A YEAR IN THE LIFE
Samba the Night Away
Our fourth annual Brazilian-themed summer fundraiser,
Samba et Soleil, was held at the Boathouse in Central
Park. The special venue, exciting array of silent auction
items and generous guests made this event both great
fun and profitable. This year’s co-chairs were Melinda
Ely Dubow, Harvey Shipley Miller, and Carolina Zapf.
Our presenting sponsor was Manhattan Mortgage; other
sponsors included The New York Times, Citi Habitats,
Amstel Light, Equinox Fitness Clubs, William Hill Winery
and Kuya Fussion Rum.
Rocco DeSpirito, Leslie Jane Seymour, Stanislas de Quercize, Linda McNeil,
and Michael Clinton
a New York Christmas
On Sunday, December 5, four-hundred guests enjoyed
signature dishes from some of New York City’s most
acclaimed restaurants at our 9th annual gala, a New York
Christmas, held at the Four Seasons Restaurant. Leslie
Jane Seymour, Editor-in-Chief, Marie Claire, and Stanislas
de Quercize, President & CEO, Cartier, co-chaired this
year’s event, and Rocco DiSpirito chaired the Chefs’
Committee. This event, our most successful ever, raises
money for our Hope & Hearth food voucher program.
In the News
Volunteers of America was
regularly featured in the news
this year through stories,
Op-Eds and letters to the
editor in The New York Times,
The Times of London, New
York Newsday, El Diario,
AM New York and on CNN,
WB11, 1010 WINS, and WCBS.
The New York Law Journal
profiled our permanencyplanning program for
children orphaned by AIDS.
14
Melinda Ely Dubow and Carolina Zapf
A YEAR IN THE LIFE
Santas Hit the Ground and the Airwaves
The day after Thanksgiving, sixty Volunteers of America Sidewalk Santas kicked off
the holiday season with a parade through Midtown Manhattan and an appearance
on ABC’s Good Morning America. The annual parade always delights visitors to
New York and collects money for our Hope and Hearth food voucher program. This
year, nearly 6,600 people enjoyed a holiday meal in the privacy of their own home
through Hope and Hearth. Thanks to MSN Shopping for a generous donation to this
important drive.
Operation Backpack
This was the second year New Yorkers were
invited to participate in Operation Backpack,
our annual back-to-school drive. The
community response was overwhelming—
employees from more than thirty companies
throughout the city donated hundreds of
filled backpacks and boxes of school supplies. Not only did every child in a Volunteers
of America program receive a full backpack,
but we sent 1,000 more to children in other
city shelters. Sponsors of the drive included
JP Morgan Chase, Heller Erhman, Manhattan
Mortgage, Starbucks Coffee, Citi Habitats,
and Federal Express.
15
VOLUNTEERS
In 2004, more than 1,500
volunteers contributed
nearly 52,000 hours of
service to the people in
our programs. You painted
walls, and planted gardens,
took children on outings
and sorted toys and
back-to-school supplies.
On behalf of those we
serve, we thank you.
Visit us on the web for
a full list of volunteer
opportunities. Companies
interested in partnering
with us should call Robert
Grabel at 212-496-4312.
Employees from
Home Depot in Jersey
City spent a full week
renovating Alpha
House, one of our
group homes for teens.
Left: Two volunteers in
our AIDS Family Support
Services program.
Right: Lexis Nexis
employees sort toys
for Toy Joy. More than
4,000 children in our
programs and other
shelters throughout
the city received toys
last year.
Left to right: Viris Adejimi,
Mid-Hudson Volunteer
Coordinator; Allie Marriott;
Virginia Hughes; and four
of Allie's adopted boys
at a luncheon honoring
Virginia for her dedicated
and caring volunteer
work with Allie's children.
Goldman Sachs
employees treat the
children in New Hope
Shelter to a carnival.
16
VOLUNTEERS
Employees from Citi
Habitats show off just a
few of the hundreds of
backpacks they filled
during Operation Backpack
Sort Day.
FedEx employees deliver
the goods to be sorted
for Operation Backpack
Sort Day.
Employees from Marubeni
Itochu Steel smile proudly
after spending a day filling
backpacks.
Left: During a JP Morgan
Chase-sponsored event at
the US Open, young women
from the New York City
Parks Tennis Camp fill
backpacks and write
notes of encouragement
to go in each backpack.
Right: Yet another volunteer
group at Operation Backpack.
We couldn’t have done it
without you!
17
Year Ending
June 30, 2004
CONSOLIDATED BALANCE SHEET
Assets
Operating
Exp
e
ns
es
Di
n of
utio
b
i
str
91 cents
of every dollar
goes directly to
client services
91%
Program Services
9%
Administration
2004
2003
8,064,321
6,509,583
14,449,077
541,189
1,224,736
15,415,727
366,940
1,016,086
Total current assets
24,279,323
23,308,336
FIXED ASSETS
Land, buildings, equipment, net
20,649,664
20,643,098
OTHER ASSETS
Investments
Account held in trust by others
Encumbered assets
Other assets
9,586,958
1,609,787
135,104
671,523
8,406,036
1,468,681
114,880
766,657
12,003,372
10,756,254
56,932,359
54,707,688
CURRENT LIABILITIES
Accounts payable
Accrued expenses
Notes payable
Current portion of long-term debt
Other current liabilities
3,301,482
4,916,972
2,400,000
1,849,261
4,643,237
4,025,801
4,721,286
2,600,000
2,244,352
4,848,599
Total current liabilities
17,110,952
18,440,038
OTHER LIABILITIES
Long-term debt, non-current
Minimum pension liability
10,102,644
1,833,144
8,421,895
1,433,559
Total Liabilities
29,046,740
28,295,492
7,991,115
9,466,958
8,697,759
6,560,628
8,286,036
9,976,851
Total unrestricted
26,155,832
24,823,515
RESTRICTED
Permanently Restricted
1,729,787
1,588,681
27,885,619
26,412,196
56,932,359
54,707,688
CURRENT ASSETS
Cash and cash equivalents
Grants and contracts receivable, net of allowance of
$887,000 and $984,000 2004 and 2003, respectively
Prepaid expenses
Other current assets
xpenditures by S
mE
erv
a
r
g
ic
ro
e
P
Total other assets
62%
Homeless Services
& Supportive Housing
4%
Adults with
Developmental Disabilities
14%
Children with
Developmental Delays
2%
Pre-parolees
9%
HIV/AIDS
4%
At-risk Youth
2%
Mental Illness
& Substance Abuse
Total assets
Liabilities and Net Assets
NET ASSETS
UNRESTRICTED
Available for operations
Designated for long-term investment
Net investment in land, buildings and equipment
Total Net Assets
3%
18
Domestic Violenc
Total Liabilities and Net Assets
Year Ending
June 30, 2004
CONSOLIDATED STATEMENT OF ACTIVITIES
Operating Revenues
PUBLIC SUPPORT
Contributions and bequests
Special events, net of direct benefit costs
2004
2003
GOVERNMENT FUNDERS
965,245
411,653
2,091,169
208,742
Total public support
1,376,898
2,299,911
GRANTS AND CONTRACTS FROM
GOVERNMENTAL AGENCIES
81,156,032
80,363,666
1,685,505
3,225,150
1,558,685
3,372,022
New York City Board of Education
Total other revenue
4,910,655
4,930,707
New York City Department
of Homeless Services
Total operating revenue
87,443,585
87,594,284
OTHER REVENUE
Program service fee
Rental income
Total program services
SUPPORTING SERVICES
Management & general
Fundraising
Total supporting services
Total operating expenses
Excess of operating revenues
over operating expenses
Change in net assets
before minimum pension liability adjustment
Minimum pension liability adjustment
Change in net assets
New Jersey Department of Human
Services, Division of Mental Health
New York City
Human Resources Administration
2,868,998
34,696,214
3,681,388
15,162,687
22,635,430
2,835,630
35,036,672
3,289,252
15,110,336
22,299,539
79,044,717
78,571,429
7,551,775
408,640
7,373,877
457,257
7,960,415
7,831,134
New York State Office of Children
and Family Services
87,005,132
86,402,563
New York State Office of Mental Health
438,453
1,191,721
New York State Aids Institute
New York State Education Department
New York State Executive Department,
Division of Parole
New York State Office of Alcoholism
and Substance Abuse
New York State Office of
Mental Retardation and
Developmental Disabilities
New York State Office of Temporary
and Disability Assistance
Non-operating activity
Investment income, net of expenses of
$17,667 in 2004 and $15,328 in 2003
Gain on sale of fixed assets
Net appreciation (depreciation) in fair value of investments
Accrued pension costs
New Jersey Department of Health and
Human Services, Division of Youth and
Family Services
New York City Department of
Mental Health, Mental Retardation
and Alcoholism Services
Operating expenses
PROGRAM SERVICES
Rehabilitation services
Shelter services
Services for the disabled
Services for children and youth
Housing services
New Jersey Department of Corrections
136,240
12,890
1,391,952
(1,037,300)
141,832
323,552
(5,911)
(578,122)
942,235
1,073,072
531,188
(1,708,597)
1,473,423
(635,525)
Net assets at the beginning of year
26,412,196
27,047,721
Net assets at end of year
27,885,619
26,412,196
Port Authority of New York
and New Jersey
U.S. Department of Housing
and Urban Development
Westchester County, Department of
Community Mental Health
Westchester County,
Department of Health
Westchester County,
Department of Social Services
19
INDIVIDUALS
INDIVIDUALS
We thank the following
donors whose generosity
enables us to do the
work we do.
$10,000+
$2,500+
$500+
Ethel Adler
Sandra Atlas Bass
Herbert and Robyne Camp
Melissa Cohn
Kenneth and Rande Greiner
Joseph and Gail Gromek
Jean-Marie and Ellen Horovitz
Marko and Cynthia Remec
Brooke S. Beardslee
Ruth L. Brodsky
Dean W. Ervin
John S. Erwin
Bruce M. Gillam
Michael J. Gross
Marsha Hotchberg
Robert Kaplan
Suri Kasirer
Robert Kaswell
Jeffrey Miller
Richard Salyer
Adam Silberman
Juliana Terian
Loretta Weingarten
Daniel Ziff
Marjorie C. Achton
Jason Binn
Helene R. Brezinsky
Arlette Brisson
Grace L. Brodsky
Scott Brown
James J. Casey
Dennis W. Chrzanowski
Hartvig Dahl
Rosemary Darmstadt
Strachan Donnelley
Maureen D. Donovan
Max J. Garelick
Carolyn D. Gentile
Mary Gerzema
Regina Glocker
George P. Grunebaum
Paige Hardy
Dana Hart
Patricia Hyatt
Lisa Holman
Sarah E. Kelly
Richard Krantz
Frank L. Lamothe
Cynthia Leary
Dorothy Lyon
Frances W. Magee
William B. McFadden
Frank J. McGee
John B. Monaghan
Nicholas Notias
Christine O'Day
Daniel D. Olson
Helen Orlan
Sandra Payson
Connie Anne Phillips
Samuel F. Pryor
Peter H. Robinsohn
Rudolf J. Russo
Edgar W. Sands
Susan Sarandon
Laura Scott
Jerry D. Shriver
Allen C. Small
Bronwen Smith
Jeanette K. Specthrie
Howard E. Stark
C. J. Taglivia
Jonathan G. Terry
Stephen Tilly
Frankie A. Wong
Amanda Young
$7,500+
Susan K. Allen
John H. Josephson
& Carolina Zapf
Alan M. Klein
George and Holly Mattson
Linda and Timothy O'Neill
Ellynne C. Skove
$5,000+
A charitable gift annuity is an
excellent way to achieve
your philanthropic goals while
assuring yourself, or a designated
beneficiary like a spouse, child
or other loved one, a guaranteed
income for life. A gift annuity
is a contract between you and
Volunteers of America, in which
you transfer cash or securities—
such as stock, bonds or other
assets— in exchange for
guaranteed, lifelong payments.
20
Wesley J. Bahr
Jonathan F. Catherwood
Michael A. Clinton
Patricia Haegele
Peter and Deborah Lamm
Judith Marshall
Brian D. McAuley
Harvey S. Shipley Miller
Hallie and Larry Nath
Daniel and Sally Plants
Frank and Victoria Williams
$1,000+
Elaine Adler
Gerald Allen
Judith Bookbinder
Larry Cain
Beverly Cogan
Francis N. Corbett
Emmanuel F. Crabbe
Robert I. D'Aleo
Joan Daly
Merril S. Delon
Jon and Susan Diamond
Eva Dillon
John G. Forbes
Richard Gilder
Anne Hearst
Linda Horaist
Shelley S. Kehl
Dara Khosrowshahi
Marta J. Lawrence
W. Patrick McMullan III
Cara Pace
Liz Blair Quinn
George E. Reid
Jessie Reilly
Mildred Schweder
Lizzie Robertshaw
June Sidman
Cynthia Suskind
Richard Swank
Margaret H. Swier
David Tanner
Mark A. Walsh
FOUNDATIONS AND CORPORATIONS
$30,000+
$2,500+
JPMorgan Chase Foundation
Manhattan Mortgage Company, Inc.
Time Magazine
The Amelia M. Buschold &
Cecile A. Litterer Charitable Trust
Burberry Limited
Cartier Jewelers
Goldman Sachs & Co.
Imagelink
John N. Blackman Sr. Foundation
Mormax Company, Inc.
The Morong Family Charitable Trust
New York Magazine
$20,000+
Our foundation and
corporate partners make
it possible for us to offer
new services and expand
existing ones. Thank you
for your support.
Greater New York Hospital Association
Hearst Corporation
Heller Ehrman White & McAuliffe LLP
MSN.com
$10,000+
Armani Exchange
Bloomingdale's
Citibank, N.A.
Consolidated Edison Company
of New York, Inc.
Estelle A. Manning Residuary
FJC Security Services Inc.
Giorgio Armani
JPMorgan Chase & Company
Major League Baseball
Players Association
Squirrel Foundation
Town & Country
United Way of New York City
Warnaco, Inc.
WB11 Care for Kids
$7,500+
Allen & Company LLC
Chernoff Diamond & Co.
Coach
Colgate-Palmolive Company
Frank Crystal & Co., Inc.
Good Housekeeping
Rockefeller Group International, Inc.
Simpson Thacher & Bartlett
$5,000+
Arthur M. Dubow Foundation
Citi Habitats, Inc.
Commerce Bank
Cowles Charitable Trust
HSBC Bank USA
KPMG Peat Marwick
Olivetti Foundation
$1,000+
Ann and Arthur Grey Foundation
Carmine's Mechanical Inc.
DRC Charities' Property, Inc.
Elle Magazine
Forbes Foundation
Frank Liquori Plumbing & Heating Inc.
Gucci
Hachette Filipacchi Magazines
In-Style Magazine
Mitsui Fudosan America, Inc.
Monterey Fund Inc.
The New Yorker
Richmond County Savings Foundation
Robinson Lerer & Montgomery
Strategic Communications
Safilo USA, Inc.
Starbucks Coffee Company
$500+
ABM Janitorial Services
Brunswick School
Carl Jacobs Foundation
Community Church of Ho Ho Kus
Claremont Furnishing Fabric Co., Inc.
Dancker, Sellew & Douglas
Daniel M. Lazar Charitable
Remainder Trust
Holborn Corporation
James A. Macdonald Foundation
Lasberg Construction Associates, Inc.
L.W. Robbins Associates
St. Mark's Church
Tanton and Company, LLP
Verizon Foundation
Viacom International, Inc.
The Victor Herbert Foundation, Inc.
ZS&M Wilf Foundation, Inc.
Special thanks to the Volunteers of America employees who have contributed more than $42,000.
21
IN-KIND GIFTS
We thank the employees
of companies throughout
the Greater New York
area who donated goods
and services that enriched
the lives of the people
in our programs.
SPIRITUAL
SUPPORT
We appreciate our
affiliation with these
religious institutions.
22
1010 WINS
710 WOR
Affinia
Alberto Ferretti
Aleo
Alfama Restaurant
Alma Blu Restaurant
American Express
Amy's Bread
Artisanal
Asphalt Green
Atlantic Bank of New York
Atlantic Imports
Babbo
Baby CZ
Banana Republic
Barolo
Barr & Barr Bags
Barth Group LLC
BCBG
Beacon Restaurant
Benetton
Beppe Restaurant
Bernstein Real Estate
Big Sky Edit
BJ's Wholesale Club
Bloomberg
BLT Steak
Blue Hill
Boi Restaurant
Bouley Restaurant
Brasserie 8 1/2
Bruce Lazarus
Burberry
Calvin Klein
Cartier
Central Park Boathouse
Chadbourne & Parke LLP
Chernoff Diamond
& Co., LLC
Citi Habitats
Club Monaco
Coach
Colgate Palmolive
Copacabana Palace
Coppola Winery
Corazon Tequila
Cravath, Swaine,
& Moore LLP
Desiron
Dino Tantawi
Douglas Elliman, LLC
The Durst Organization
Empire State
Development
Equinox Fitness Clubs
Esca
Escada
ETRO USA Inc.
Express
Fairmont Hotels
Falkland Road
Productions
Federico Salon
FedEx
Fiamma Osteria
Firebird
Four Seasons Hotels
FrancisFrancis!
Frank Williams
Garren New York
Gemayel Salon
Gideon Bible
Giorgio Armani
Gita Gabriel Salon
Good Housekeeping
Gotham Bar and Grill
Grand Hyatt
Grange Furniture
Grey Goose Vodka
Hallie and Laurence Nath
Harry and David
Hatchlings
Hearst Magazines
Heineken
Helen Ficalora
Heller Ehrman
Herbert Camp
Hill Holiday
Home Depot
Hurricane Entertainment
illy
inca
iSi North America
Italian Wine Merchants
James Aguiar
Jean-Luc Restaurant
John Barrett Salon
JPMorgan Chase
Judith S. Meyers
Kitchen 22
Kitchen 82
Kuya Fusion Rum
Lauber Imports
Laurence Ratner
LeBoeuf, Lamb, Greene
& MacRae
Lever House
LexisNexis
Liberty Science Museum
L'Impero
Liz Claiborne
Lorian Florists
M&M Mars
M. R. Consulting
MAC Cosmetics
Major League Baseball
Players’ Asssociation
Manhattan Mortgage
Martin Schettini
Martin Scott Wines
Mary Ellen Mark
Mauri Pioppo
The McGraw-Hill
Companies
Metropolitan Museum
Michael Clinton
Michael's Restaurant
Mikuni American
Corporation
Minding Me
Monkey Bar
MTV's Total Request Live
Mundial
New York Mets
Baseball Club
New York Observer
New York Post
The New York Times
News America Marketing
Nicole Miller
Niebaum
Osteria Del Circo
Pamela Leverenz Levine
Paramount Brands
Paterno Imports
Perrier Jouet
Picholine
Plantain Restaurant
Polaner Selections
Polo Ralph Lauren
Riingo
Roberta Chiarella
Rocco DiSpirito
The Rockefeller Group
San Domenico
Sanofi-Synthelabo
The Sea Grill
Sebastian Clarke
Settepani
Shannon McLean
Simchik Meats
Sotheby's
Spice Market
St. Bernards
Standard & Poor's
Starbucks
Strip House
Subway
Sutton East Tennis
T. Edward Wines
Talk to the Hand
Time Magazine
Titopedrini Jewelry
Advisory
Tocca
Tory by TRB
Totes
Town and Country
TrizecHahn
TSYS Prepaid
Tyler Florence
Viacom
Vignaioli Selections
Vinifera Imports
WABC Radio
Wachtell, Lipton,
Rosen and Katz
Warnaco
WB11/Tribune Inc.
William Hill Winery
Williams Real Estate
Woodbury Commons
Premium Outlet
World Yacht
Wyndham Puerto Rico
Yorktown High School
zChocolate
The Zucker Organization
Advent Lutheran Church
Agape Love Prayer
Tabernacle
Ashbury United
Methodist Church
Bedford Community Church
Bedford Presbyterian
Church
Bible Church of Christ
Broadway United
Church of Christ
Calvary Chapel
Christ Cares International
Community Church
of Ho-Ho-Kus
Compassion Ministries
Congregation B’nai Yisrael
Congregation Emanuel
Congregational Church
of Howells
Convent Baptist Church
Craigville Bible Church
1st AME Church: Bethel
First Baptist Church
Fourth Universalist
Society
Grace Lutheran Church
Greater Refuge Temple
Greater Tabernacle
Full Gospel Church
Harlem United Church
Holy Innocents Church
Iglesia de Dios
Pentecostal
Lamp Ministries
Life & Faith Sharing Group
Mount Olivet Baptist Church
Mt. Zion Baptist Church
New Beginner's Church
of Christ
Rehoboth Christian Center
Renaissance Church
Revival Christian Church
Second Baptist Church
St. Augustine
St. Gregory’s
Armenian Church
St. Patrick’s Youth Group
St. Paul’s Church
St. Stephen’s Church
Straight Path Ministries
Temple Sharaay Tefila
Temple Tefila Bedford
Times Square Church
Trinity United Church
United Methodist Church
Van Nest Assembly of God
White Harvest Ministries
2004 BEQUESTS
The following friends
remembered us in their will.
With deep gratitude, we
remember and acknowledge
them here.
Elizabeth Bingham Estate
Charlotte Loeblich Estate
Mildred M. McLellan Estate
Margaret M. Schusterick Estate
Saul Shapiro Estate
Frances W. Sperber Estate
Marcia D. Walden Estate
Mary R. Wright Estate
How to Make a Gift By Will
Type of Bequests
Bequests and other types of planned giving contributions
are worthwhile and gratifying ways to support Volunteers
of America. These gifts offer a variety of flexible and
secure opportunities to be charitable, and typically reduce
estate taxes. Each gift — no matter the amount — supports
the vital work we do with the most vulnerable populations.
Outright Bequest
Outright bequests of cash, securities or property can be made
to Volunteers of America. You
may designate a specific dollar
amount or, as a hedge against
inflation and changing economic
conditions, a fixed percentage
of your total estate.
Before making a provision in your will for Volunteers of
America, you should review your wishes with your attorney
and financial advisor. The form of your bequest can be as
simple as any of the examples listed below.
I give to Volunteers of America – Greater New York, a
nonprofit organization, whose present address is 340
West 85th Street, New York, NY 10024, and its successors forever, the sum of $______ [or a description of
property devised] [or a percentage of the estate], to
be used in such manner as its Board of Directors
determines.
A residuary bequest leaves an institution the remainder
of an estate (if any exists by accident or design) after all
specific legacies have been distributed. It can be incorporated
into the above bequest form as follows:
…and its successors forever, all [or a specific percentage of] the residue and remainder of my estate, to be
used in such manner…
While unrestricted gifts are preferred to fulfill the general
needs of Volunteers of America, you may want to designate your gift for a special purpose, restricting use of the
principal, income or both.
“Myrtle” was Ballington
Booth’s pet name for his
beloved wife, Maud.
We honor those who intend
to remember Volunteers
of America in their will,
by naming them to
The Myrtle Society.
Foster J. Adams
Herbert L. Camp
Kenneth Greiner
Peter C. Hoffmann
Aldo Mazzarati
Matthew A. Pavitt
Volunteers of America
understands that your
bequest intentions are
very personal and that
you may want to keep
them confidential.
If you wish to inform us
of your plans however,
we will recognize you
as a member of
The Myrtle Society.
I give and bequeath to Volunteers of America, a
nonprofit organization existing under the laws of The
State of New York, and located in New York, New York:
______dollars or shares of ______ corporate stock, in
trust to be used for the following: ______.
Volunteers of America requests that you include the
following provision with a restricted will:
If the Directors of Volunteers of America determine at
any time that such purpose is obsolete, inappropriate
or impracticable, the Directors may use the income or
principal of this bequest for whatever purpose they
deem advisable.
Residuary Bequest
This type of bequest considers
changing family and financial
circumstances. Once other beneficiaries have received designated
portions of your estate through
outright bequests, you may stipulate that Volunteers of America
receives the remainder.
Contingent Bequest
When first planning their estates,
young donors with families
to provide for often elect this
type of bequest. By making a
contingent bequest, you stipulate
that Volunteers of America
receives a portion of your estate
only if your named beneficiaries
fail to survive you.
Testamentary Trust
A testamentary trust is established by your will at the time
of your death and uses all or a
portion of your estate to provide
lifetime income for one or more
beneficiaries. Upon the death of
all surviving beneficiaries, the
principal passes to Volunteers
of America.
We welcome your questions about bequests and other
estate planning matters.
Linda McNeil Tantawi
Director of Development
Volunteers of America — Greater New York
340 West 85th Street
New York, NY 10024
212-496-4310
[email protected]
23
BOARD OF DIRECTORS
24
John H. Josephson
CHAIR
Managing Director,
Allen & Company Inc.
Joseph R. Gromek
VICE CHAIR
President & CEO,
Warnaco, Inc.
George Mattson
SECRETARY
Managing Director,
Goldman Sachs & Co.
Herbert L. Camp, Esq.
TREASURER
Cravath, Swaine
& Moore LLP
Ruth L. Brodsky
Career Management
Consultant
Melissa L. Cohn
President & CEO,
Manhattan Mortgage
Company
Charles Dubow
Executive Editor,
Forbes.com
Kenneth J. Greiner
President,
Dalton, Greiner,
Hartman, Maher & Co.
Michael J. Gross
President,
Robinson Lerer &
Montgomery Strategic
Communications
Patricia Haegele
Senior Vice President
& Publisher,
Good Housekeeping
The Hearst Corporation
Jean-Marie Horovitz
Managing Director,
Commercial
Business Group
Citibank, N.A.
Alan M. Klein
Partner,
Simpson, Thacher
& Bartlett
Judith T. Marshall
Laurence J. Nath
Managing Director,
Credit Suisse First Boston
Eileen Naughton
President,
Time Inc.
J. Daniel Plants
Managing Director,
HSBC Securities
(USA), Inc.
Marko C. Remec
Managing Director,
Lazard Freres & Co., LLC
Gaetano Sallorenzo
President,
Sales & Marketing
Giorgio Armani
Frank Williams
Vice President,
Bear Stearns & Co., Inc.
The Volunteers of America Annual Report is published by the organization’s Development & Communications Department.
Concept & Design: The Blank Page Photography: David Handschuh Printing: Earth Enterprise
In Loving Memory
Richard Salyer
1944 –2004
340 West 85th Street
New York, NY 10024
212.873.2600
www.voa-gny.org
Volunteers of America values cultural diversity and provides
employment opportunities and human services to individuals
regardless of race, creed, color, religion, national origin, ancestry,
sex, sexual orientation, age, physical condition or disability.
Copies of the complete Financial Statement, together with the
report of our auditors, KPMG Peat Marwick LLP, are available
upon request. Volunteers of America-Greater New York, Inc. is
a charitable, nonprofit organization. Gifts and contributions are
tax deductible to the extent provided by law.