A xis Insurance is sponsoring Sam Danniels, a para-alpine skier based in Whistler, with a three-year sponsorship. Danniels broke his back two years ago in a mountain-biking accident, but because of his athletic background has quickly excelled as a sit-skier. Funds from Axis Insurance will contribute to his membership costs in the B.C. Disabled Alpine Ski Team and help him pay for his specialized sit-ski equipment and his competition and travel expenses. “This sponsorship enables me to get the resources I need to reach my goal,” says Danniels, who placed second in a Nor-Am Downhill competition last season in Kimberley. “I will break eight or nine skis during the training season, and at $1,000 per pair, my equipment costs can get high.” In return for their sponsorship, Axis is able to bring Danniels’ passion, drive and energy into their organization to share with their staff and clients. On the day that Danniels dropped in to the Axis offices for the photography session for this story, the staff gathered round to have an impromptu session and get an update. “We are planning to be on the mountain with Sam this winter. Meeting Sam gives our staff the chance to learn about his goals and challenges, and to embrace the idea of supporting a Paralympics hopeful,” said Tony Davis, president of Axis Insurance. Davis and his wife Noreen are avid skiers who frequently visit Whistler. When he saw the ski equipment used www.ibabc.org by amputee skiers and sit-skiers, Davis was struck by the opportunities available to skiers with a disability through technology, creativity and their own inspiration. That inspiration is something that the Axis managers will tap into by inviting Danniels to join clients at meetings and staff events when schedules permit. Danniels brings more than his competitive spirit to Axis Insurance. He is passionate about showing how people with disabilities can have a positive impact on society and can achieve great things, whether or not they are athletes. He is an ambassador for the Rick Hansen Foundation, a volunteer with the Whistler Adaptive Sports Program, and in his spare time he teaches other paraplegics to sit-ski. How to grow a champion Recognizing a need to support up-and-coming athletes in B.C., Growing Champions (www.growingchampions.ca) was developed by 2010 Legacies Now in partnership with the Province of B.C., Sport BC, PacificSport and BC Athlete Voice. Through the program, businesses can choose a high-performance athlete based on the business’s own criteria, such as supporting athletes from communities where they operate or those involved in certain sports. Sponsoring businesses commit to provide a three-year, $5,000 annual sponsorship. Three out of every four dollars contributed goes directly to the athlete for his or her training, equipment and competition costs; the remaining dollar goes to supporting future athlete development programs and “Your sponsorship funds local athletes who are committed to their sport and who apply the funds directly to training and competition” – Tony Davis Continued on page 18 > BC BROKER December 2008 11 [ Fea tu re ] Purple blankets warm consumers during winter sports I By Krista Martin t’s a quintessential Canadian pastime to hang out in rinks watching kids play hockey or practise figure skating. Or to make the best of winter conditions by having fun skiing, snowshoeing or snowmobiling. So what could be better to help consumers connect brokers to the now-familiar-to-everyone “purple blanket” campaigns than to include winter sports coverage in the national and provincial Broker Identity Programs (BIP). Indeed, the advertising tieins have been there for many years. Ads developed by the Insurance Brokers Association of Canada (IBAC) and IBABC routinely appear in programming like Hockey Night in Canada and national figure-skating championships. For the past few years IBAC and IBABC have been expanding the exposure of the purple blanket Two figure skaters perform in and the broker message in winter front of the IBAC rink board at sports. Two such national initiathe Canadian Figure Skating tives are IBAC’s sponsorships of Championships in January 2008. Skate Canada and the Canadian Ski Patrol System. And both initiatives provide leveraging opportunities for IBABC full-member brokers in their communities. The “Bipper” will again be visible on rink boards during TV coverage of Skate Canada figure-skating 12 December 2008 BC BROKER championships taking place in Saskatoon Jan. 14 to 18 and in Fredericton April 1 to 5 (www.skatecanada.ca). Brokers can tie in with this by connecting with local Skate Canada clubs and participating in local events. There are 1,388 Skate Canada Clubs in Canada, 120 in B.C.; contact the IBABC office for information on the club nearest you. In 2007 IBAC provided 4,000 blankets to first-aid stations at 214 ski resorts across Canada. These resorts – 25 of which are in B.C. – are serviced by volunteer members of the Canadian Ski Patrol System who provide search-andrescue services on a volunteer basis. The blankets were so well received that this year IBAC made a five-year commitment to provide another 2,000 blankets each year to replace lost or damaged blankets at these hills. Again, brokers can connect with the volunteers at local ski hills to participate in promotions and activities. While a lot has to do with networking and becoming a vital part of the community, it ties into the national pride associated with winter sports in B.C. and Canada, and the upcoming Winter Olympics in 2010. Brokers who get involved in their communities, however they do so, are putting a face to insurance that many customers are unable to see outside the broker’s office. Not only are customers, both new and old, getting to know the person behind their insurance, they are joined with them in a colloquial www.ibabc.org environment, such as the skating rink or ski resort, on a level that both can relate to and enjoy. “As insurance brokers we are firmly entrenched in communities straight across this country,” says Andrew Walker, vice-president of IBAC and a broker with Cosman & Associates in Digby, Nova Scotia. “The grassroots nature of the sport dovetails nicely with the community involvement of the typical broker. Large corporations can spend millions to be lead sponsors; we have the unique opportunity to align ourselves with the under-represented core of the sport: volunteers,” he says. “Brokers can get involved as little or as much as they want to,” says Janine Cavin, manager of marketing and advertising at IBAC, “from organizing a fundraiser for the local club, to recognizing the volunteer of the month or offering hot chocolate at the end of a practice session.” Here’s a winter-sport promotion that worked well: In 2001 brokers in the Fraser Valley volunteered at Hemlock Valley ski resort to raise awareness of the risks of falling asleep at the wheel on the drive home after a day of fresh air and exercise. They put up a banner, engaged skiers in conversation, and handed out information and coffee vouchers donated by a local gas station. Brokers who want to ‘fly the flag’ at winter events can contact the IBABC office and obtain a free BIP toque and neckwarmer, while supplies last. H H H Contact Krista Martin, IBABC, 604-606-8011, kmartin@ ibabc.org. You’ll see purple blankets at these B.C. ski hills 100 Mile House: Mt. Timothy Dawson Creek Ski Club Fairmont Hot Springs Resort Fernie Alpine Resort Golden: Kicking Horse Mountain Resort Hemlock Valley Resort (near Harrison Hot Springs) Kamloops: Sun Peaks Resort, Harper Mountain Kelowna: Big White Ski Resort, Crystal Mountain Resort Manning Park Resort (between Hope and Princeton) North Vancouver: Mt. Seymour Resort Penticton: Apex Resort Prince George: Purden Lake Ski Resorts, Tabor Mountain Ski Resort, Hart Highlands Winter Club, Otway Ski Area Quesnel: Troll Resort Revelstoke: Powder Springs Resort, Mt. MacPherson Nordic Ski Trails, Cat Powder Skiing Smithers: Ski Smithers Resort Terrace: Shames Mountain Ski Corp. Vernon: Silver Star Mountain Resort Season’s Greetings During this festive season, we at Wawanesa send our heartfelt thanks to all our brokers and friends in the insurance community for your continued support. Our very best wishes for a Merry Christmas, a happy holiday and health and prosperity in the coming year! www.ibabc.org BC BROKER December 2008 13 [ Fea tu re ] Among the stakeholders at a meeting held Nov. 25 to explore ways of achieving stability in insurance valuations in B.C. were Tomi-Lyn Dean, regional sales, Compu-Quote; Biff Moriarty, VP, market development, e2Value; IBABC Chairman Ted Lewis, and James Nickelo, senior VP, sales and business development, Compu-Quote. Insurers represented at the meeting included Aviva, Axa Pacific, CNS, Family, Gore Mutual, Sovereign General, Economical, ING, Wawanesa and RSA. New player joins B.C.’s ITV game A By Trudy Lancelyn craftsman is only as good as his tools. So when a new tool was introduced to B.C.’s P&C insurance industry by a major broker management system last month, it caused a stir, because it added an unknown and unproven variable to the already troublesome insurance-to-value arena. In September Compu-Quote made available on its broker management system an alternate desktop valuation tool called ezITV. A few B.C. brokers tried it and generally determined that it did not meet their expectations; in some cases values were below the minimums set by insurers. On Nov. 3 Compu-Quote announced it had signed an agreement with e2Value Inc., the Canadian distributor of ezITV, making it the default valuation calculator in its broker management system as of Jan. 1, 2009, and replacing the MSB product that had been available through Compu-Quote since the early ’90s. This meant that decisions had to be made by insurers and brokers alike – and many brokers were likely looking at increased expenditures of time, effort and money. IBABC issued a memo Nov. 8 asking insurers in the B.C. habitational market to indicate whether they would be accepting valuations done using the ezITV Servicemaster Clean The clean you expect The service you deserve. ® Fire & Water Damage Restoration • Quick Response Time! • Specialize In Insurance Claims • Residential and Commercial 24-Hour Emergency Service Vancouver, Lower Mainland Fraser Valley 123 - 5589 Byrne Rd. Burnaby, BC V5J 3J1 Tel 604-435-1220 Fax 604-435-4131 4059 Seldon Rd. Abbotsford, BC V2S 7X3 Tel 604-852-8086 Fax 604-852-5664 www.servicemaster.ca 14 December 2008 BC BROKER www.ibabc.org calculator. A couple of insurers said yes – a decision likely based on the fact that they were already accepting this product in the Ontario market. Some said no; some said maybe, with conditions. Brokers meanwhile had questions around costs, transfer of data and training. Many expressed frustration that boardroom decisions appeared to have been made without much consideration of their effects on the B.C. market. The relationship between MSB and Compu-Quote broke down during negotiations for renewal of the contract between them. MSB had indicated its corporate direction of phasing out its desktop version in favour of its webbased “Express” version. Compu-Quote argued that its customer surveys showed a strong preference for the desktop option, and that brokers would not welcome the switch to a transaction-based pricing structure that would be more expensive. In Compu-Quote’s view it had no choice but to find an alternate supplier. According to MSB, it agreed to continue to offer the desktop version, but it was too late, Compu-Quote had already thrown in with e2Value. ezITV is the brand name of a whitelabel RS Means product distributed by e2Value Inc. RS Means is a major provider of construction cost data in some parts of the U.S. and since 2003 in Ontario. According to Biff Moriarty, VP, market development, e2Value, the data driving the values in ezITV come from the usual sources – contractors, StatsCan, appraisers and so on – and the software provides for regional differences to the first three digits of postal codes. Actual reconstruction costs of 80 loss cases have been factored in over the past two years, but he admits that none of them were B.C. losses. B.C. insurers have agreed to provide e2Value with data from recent total losses. CompuQuote has committed to make valuation adjustments to better align ezITV’s results with B.C. market realities. On the basis that these adjustments are done, insurers have indicated they will accept ezITV valuations. Some brokers have said that it’s unfair to be charged a fee to attend a seminar to use a product they didn’t choose. CompuQuote said it will offer a weekly online seminar and an online tutorial available free of charge. In the October issue of BC Broker we reported that MSB and PowerSoft have made short-form options available to brokers, although not all insurers have indicated their acceptance of short-form valuations. e2Value will also work toward North Island Powell Campbell River River Courtenay Comox Vancouver Port Alberni Nanaimo Duncan Adjusting • Surveying • Mediation Services Special Investigation Unit Victoria 27 experienced adjusters serving Vancouver Island & BC mainland 24/7 1-866-694-3111 www.coastclaims.com How to add a touch of yellow to your holidays: Canary diamond Butterscotch candy canes Sports car Vacation in the sun Labrador puppy Holiday wishes from Aviva From our family to yours, have a happy and healthy holiday season and best wishes for the new year. Continued on page 19 > www.ibabc.org BC BROKER December 2008 15 [ Fea tu re ] Rick Parent and Steve Sache were honoured at the annual Salute dinner in October T The annual Salute event is organized by an allindustry committee. Serving in ’08 were Cathy Daniels, BFL Canada; Cory Ratke, Aon Reed Stenhouse; Kathy Taylor, ICBC; Jeremy Green, ING; Sara Belvedere, HUB International; Jarett Wong, Prosperous Insurance; Roberta Kelly, CUISA, and Heather Prizeman, BCAA. wo well-known insurance brokers and all-round nice guys were honoured at the annual Salute banquet on Oct. 22. Rick Parent, president of Coast Capital Insurance Services headquartered in Vic toria, was honoured as Insurance Person of the Year for ’08. And Steve Sache, partner at Atkinson & Terry Insurance Brokers with its head office in Delta, was named the industry’s Rising Star. Parent started his career in the Canadian Forces and became the youngest combat driver at the age of 20. After six exciting years, he joined in 1978 a Victoria credit union, which through mergers and name changes has become Coast Capital Insurance Persons of the Year: Eric Laity, Ron Newcomb, John Glavin, Vince Pritchard, Rick Parent, Patti Kernaghan, Ron Defieux, John Toomer, Dave Clarke. Not shown: Jake Brower, Herb Osen, Mike Porter, Terri Johnson, Jim Ball. Deceased: Jack Hamilton, Bob Vickerstaff, Conrad Speirs. 16 December 2008 BC BROKER www.ibabc.org Savings. He has been a part of the insurance subsidiary’s growth to its current 30 offices on Vancouver Island and the Lower Mainland. Parent’s volunteer work in the industry has been significant. He has served on the board of the Insurance Council of B.C. for 10 years, serving as chairman in 2007-08, and is now past chair. He was president of the Credit Union Insurance Services Association from ’02 to ’05 and was on the ICBC/Broker “He’s Strategic Accord negotiating team known for in 2002. giving as He’s known for much to his giving as much to community his community as as he has he has to the into the dustry. During the industry.” years he was director of the Boys and Girls Clubs of Victoria he led fundraising drives that resulted in renovations to the club’s facilities. Rick and his wife of 35 years Terry raised two children and are now enjoying spending time with their four grandchildren. Rising star Steve Sache was featured in our August BC Broker. He was part of the Strategic Accord team in 2007. He joined the IBABC Board of Directors in 2003, served as treasurer for two years and chaired the newly formed Young Broker Network in ’07. In his remarks at Salute, Sache acknowledged the mentorship of the Atkinson & Terry founders: his father Don Sache, and Don Terry and Brent Atkinson. Steve and his wife Monique have three children, a daughter, 10, and boys 6 and 5. Kristina Carlee Priest accepts the John F. Hamilton Scholarship from IBABC First VP Lorne Perry This year’s recipient of the $2,500 John F. Hamilton scholarship was Kristina Carlee Priest of Surrey. Kristina is the daughter of Warren Priest, a broker with Schill Robinson Insurance in Delta. During her high-school years at Lord Tweedsmuir Secondary, Kristina was an honour student involved in a wide range of activities, and excelled at all of them. She played softball at regional and provincial levels and was named MVP. For several years she has taught Sunday school and worked part time as a restaurant server, and continues to do so. Kristina is in the International Development Program at the University of the Fraser Valley, where she’s studying the socio-economic issues of developing countries. She plans to combine this knowledge with the skills and experience she gained as a youth leader volunteer for Young Life Canada to work with children in developing countries. Funds for this scholarship are raised through IBABC’s annual Jack Hamilton Memorial Golf Classic. Salute Committee member Kathy Taylor presents Jennifer Wills with the Salute Scholarship The $2,500 Salute Scholarship was awarded to Jennifer Wills, the daughter of Brian Wills of Axa Pacific Insurance. Jenn is no stranger to excellence in academia or the workplace; she was recognized with both the Top Service Award and the Earl Beaumont Citizenship Award from her graduating class at Handsworth Secondary School in North Vancouver. A highly active individual, Jennifer participated in such sports as soccer, hockey and boxing. She has portrayed her many leadership capabilities through tutoring, acting as a youth coach and assisting in the organization of the Special Olympics. A member of the Student Council, the Athletic Council and the Sr. Concert Band, she also spent four summers working at Reliance Insurance. Jenn will put the scholarship towards her studies at the University of Victoria, where she is currently enrolled in the Faculty of Arts and is studying Humanities. Proceeds from the annual Salute dinner go to this scholarship. Staff from Coast Capital and Atkinson & Terry were out in force to honour Rick Parent and Steve Sache www.ibabc.org BC BROKER December 2008 17 Growing Champions < Continued from page 11 increasing sport participation in B.C. Businesses can certainly sponsor a local athlete directly and have 100% of the sponsorship go to that athlete. For example, Murrick and Somerset Insurance (the Nakamun Group) is sponsoring one of Canada’s top snowboarders, Michael Lambert. However, the Growing Champions program provides a structure that can be helpful to a business. Although the program developed out of a 2010 Winter Games initiative, the athletes seeking sponsorship are not just involved in winter sports. There are hundreds of Growing Champions athletes from a variety of sports – from curling to speed skating to wheelchair basketball – who are looking to connect with businesses throughout B.C. Through Growing Champions, sponsors are able to engage the communities in which they operate in an innovative way by supporting the teamwork, determination and leadership of B.C.’s athletes and by fostering the transfer of those skills from sport into the community. Axis Insurance Managers has an active sponsorship program. Tony Davis heard about Growing Champions through his wife and decided that it met the brokerage’s sponsorship criteria. “With the Growing Champions program you can see the result with the athletes immediately,” Davis says. “Your sponsorship funds local athletes who are committed to their sport and who apply the funds directly towards getting the resources they need for training and competition.” Local champions H H H Contact Aaron Vidas, 778-331-0177, [email protected] or visit www.growingchampions.ca Close to 1,000 up-and-coming athletes in B.C. are looking for support. Here are just a few of them: Name: Nicole Haywood Sport: Canoe-kayak Hometown: Nanaimo Age: 19 In 2007, Nicole earned a gold, a silver and a bronze at the Canadian National Championships. She is pursuing a university education and wants a career in biochemistry research. Outside of sport, Nicole’s main interest is exploring other cultures, as she recently travelled for five months to India, Thailand and Cambodia. Name: Ross MacDonald Sport: Wheelchair Basketball Hometown: Vancouver Age: 31 2007 was a very successful year for Ross and his team who won gold at the Canadian National Championships and silver at the NWBA Final Four Championships. As vice-president of the board of directors for BC Wheelchair Basketball, Ross is a keen advocate for his sport, working on program development and helping to guide Name: Tyrel Griffith the future development Sport: Curling of the organization. Hometown: Kelowna Age: 22 Tyrel’s team placed second at the Canadian Jr. Championships and the international Karuzawa Interaction Curling Tournament. He had to choose between going to college and curling, and chose to focus on curling this year. A Growing Champions sponsorship would cover travel expenses and entry fees so that he could attend more competitions. In-House Professional Liability Applicable to most classes of business. 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After winning the 2006 Regional Playdowns, Karla and her team placed third in the BC Scotties Provincial Tournament and fourth in the Crown of Curling Tournament this year. Name: Nam Nguygen Sport: Figure Skating Hometown: Richmond Age: 9 At the age of eight, Nam was the youngest figure skater ever to become National Juvenile Men’s Champion at the Canadian Figure Skating Championships. He also won a silver medal as a Pre-Novice at the 2008 BMO Skate Canada Western Challenge. Nam loves school, especially reading and math, and plays the piano and guitar in his spare time. www.ibabc.org insurance to value < Continued from page 15 offering a short-form valuation option. Compu-Quote brokers can choose to use ezITV or can opt not to. If they’re interested in continuing to have access to MSB’s RCT products – desktop or Express version – they should contact MSB directly. MSB’s RCT is also available through Custom Software Solutions, another broker management system. Brokers who use PowerHouse are probably relieved not to be affected by these changes. The transferability of historical data has been a concern for brokers. Here’s the bad news (as of BC Broker’s press time): Data that was entered into the RCT EvaluRater in Compu-Quote will be visible in a viewer, but will not auto-populate into ezITV fields when doing new valuations on renewal. Even though those records were entered into an RCT application in the Compu-Quote system, they will not be transferable to MSB’s products either. Brokers may want to clarify with their current and future valuation software providers what format their data will be available to them in upon termination of their relationship. So what’s next in our on-going search for ITV utopia? You can probably expect more options. The days of a common calculator are gone; single-entry, multichannel interface may also become a thing of the past. Don’t be surprised if more insurers start offering their own ITV tools to their brokers. Brokers (in B.C. anyway) will continue to be vocal in saying ITV is not just their problem; the fix has to come from the whole industry. The good news is that there are signs of cooperation in seeking solutions. Perhaps within a few years full insurance to value can be achieved – the future of guaranteed replacement cost secure and published premiums reduced. We have the technology. We have the will. Can we agree on what the right tools should be? So what’s next in our on-going search for ITV utopia? What makes B.C. different? It’s not just the physical barrier of the Rocky Mountains that sets us apart: A variety of insurers, from smaller regional ones for whom B.C. is a significant part of their overall business, to international ones that centralize decision-making in their Toronto head offices. These insurers bring a diversity in underwriting and business philosophies and approaches. The results of the catastrophic loss in 2003 in which about 240 homes in the Kelowna and Thompson/Okanagan area were totally lost to fire. Most insurers operating in B.C. had reconstruction data that showed the homes were undervalued by an average of $100,000 per home, or about 30%. A superheated economy and housing market for the past few years that has driven up construction and reconstruction costs. A public auto system that for some insurers reduces the overall volume of personal lines business, and their ability to cushion the effects of pricing, market cycles or large losses. In other aspects of our lives (not just insurance), we in B.C. are sometimes underestimated by Ontario-based decision-makers, so we tend to come up with our own made-in-B.C. solutions. www.ibabc.org FastBatch! ICBC COMPLIANT BATCHING & INVENTORY CONTROL SYSTEM Whether you are new to Automated Batching Systems or looking for a more cost-effective and reliable application to replace your current system, FastBatch provides the solution! Many New and Exciting Features! • Cost Effective • Agent Commission reporting • Detailed Customer Info • RoadRunner Inventory Tracking • Multi-Branch Access • Inter-Branch Inventory Transfer • No Server Required - No Software to Load Schedule your preview now! e-mail: [email protected] ProWeb Insurance Software Inc. (250) 334-8515 • Toll Free: 1-888-338-7702 Servicing your ICBC batching requirements for over 25 years BC BROKER December 2008 19 Congratulations to the class of 2008! Fellows, Chartered Insurance Professionals - FCIP Alexander Alcid Aviva Insurance Company of Canada Christine Bergsma ING Insurance Company of Canada Anne J.P. Collins Aviva Canada Inc. Ross Elkin ICBC Irene Johnson Fehr State Farm Insurance Jeremy Gallant FM Global Donna Garcia ING Insurance Company of Canada Barbara Susan Gillespie * Christie-Phoenix (Victoria) Ltd. Brenda Hewitt ING Insurance Company of Canada Jaclyn Jacquard * Gore Mutual Insurance Company Man Leung Leung Excess Markets (B.C.) Corporation May Lo AXA Pacific Insurance Company Sarah Newman Aviva Canada Inc. Rhonda Palmer SCM ClaimsPro Inc. Kevin D. Preuss AXA Pacific Insurance Company Pauline Qian Aon Reed Stenhouse Inc. Arlene Rocha The Sovereign General Insurance Co. Jorge Rojas GCAN Insurance Company Carmen Peralta Santiago Family Insurance Solutions Inc. Maria Vivien Santos The Economical Insurance Group Diana Stocco-Serban Commonwealth Insurance Company Maureen Tuggle Falkins Insurance Group Vivian Yiu Canadian Northern Shield Chartered Insurance Professionals - CIP Pari Abbassi Wawanesa Mutual Insurance Company Aleta Andrew ICBC Noelle Arneson Christie-Phoenix (Victoria) Ltd. Gail A. Beszedes ICBC Karin Billham Marsh Canada Limited Christian Bishop ICBC Yana Bogusinski Crawford & Company (Canada) Inc. Anne Budin Commonwealth Insurance Company Linda Calbick ICBC Nivian Chan Chubb Insurance Company of Canada Kevin Chan Insure BC Underwriting Services Inc. Elvis Chan The Economical Insurance Group Chuck Chang HUB International Insurance Brokers Anita Chen -Tammy Cheng Wawanesa Mutual Insurance Company Krista Clarke Christie-Phoenix (Victoria) Ltd. Jane Cochrane ICBC Kimberley Cox SCM ClaimsPro Inc. Mario E. Cunada Atkinson & Terry Insurance Brokers Tara deGoede ICBC Chris Foster Rand & Fowler Insurance Deanna Gray ICBC Karen Hausch ICBC Brian Hollingworth ING Insurance Company of Canada Anna Choi-Mei Hon ING Insurance Company of Canada Mary-Lou Huculak Crawford & Company (Canada) Inc. Derek Humphrey AXA Pacific Insurance Company Eric Hung Cunningham Lindsey Canada Gurdeep Jaswal BCAA Insurance Agency Ranjit Kaur Jhutty Garrison Beatty & Garrison (Van.) Ltd. Alison Jane Knight BFL Canada Insurance Services Inc. Vanessa Ko Travelers Guarantee Company of Canada Tammy Krott Riverside Insurance Agencies (1984) Ltd. Tristan Laderoute Translink Woody Lee ING Insurance Company of Canada Irene Lee Marsh Canada Limited Canita Sou Lee Family Insurance Solutions Inc. Annie Li Aon Reed Stenhouse Inc. Lauren W. Liu Commonwealth Insurance Company Sandra Lyon BCAA Insurance Agency Keith Ma The Economical Insurance Group Sarah Magcalas Toth The Sovereign General Insurance Co. Brian Mak ING Insurance Company of Canada Dale Coreen Managh Canadian Direct Insurance Inc. Shoko Mano Tokio Marine & Nichido Fire Insur. Co. Kathryn McBurney ICBC Maggie (Jun) McCumber (Xie) Commonwealth Insurance Company Jim McGinnis ICBC Eva Chiara Michielutti SCM Risk Management Services Inc. Kelly Mills Lombard Canada Ltd. Glenn Minnis Ecclesiastical Insurance Nilanjana Mittra Pacific Marine Underwriting Managers Sarah Mokry AXA Pacific Insurance Company Manjinder Moore ICBC Sarah Moore AXA Pacific Insurance Company Mark Nguyen ING Insurance Company of Canada Tara Parr Christie-Phoenix (Victoria) Ltd. Amy Prychun ICBC Lorna Rabinovitch SCM ClaimsPro Inc. Kasia Rachfall Beacon Underwriting Ltd. Adriana Radu The Economical Insurance Group Lisa Reddekopp Aon Reed Stenhouse Inc. Marnie Richardsen Peter F. Pook Insurance Agencies Ltd. Tara Saunders * Chubb Insurance Company of Canada Rebecca Saundry ICBC Bill Semrau Jones Brown Inc. Janna N. Smart SCM ClaimsPro Inc. Melissa Pui Kay So The Sovereign General Insurance Co. Loida Subido Canadian Direct Insurance Inc. Pierre-Luc Thiffeault Cunningham Lindsey Canada Devon Thompson Chubb Insurance Company of Canada Donna Townson Westland Insurance Group Ltd. Wilson Huy Tran Vinasafe Insurance Lisa Tse Aviva Insurance Company of Canada Anna Tyo Marsh Canada Limited Simone Van Kooy Canadian Northern Shield Valerie Weston Family Insurance Solutions Inc. Carol Ann Wiebe The Economical Insurance Group Shannon Willford Whillis Harding Agencies Malika Winski AXA Pacific Insurance Company Kitty Wong Reliance Insurance Agencies Ltd. W.Y. Wu SCM Risk Management Services Inc. Xue Hong (Irene) Wu Wawanesa Mutual Insurance Company Bing Xia Wawanesa Mutual Insurance Company Leslie Young ING Insurance Company of Canada Shawna Young ICBC Sarah Zipp AXA Pacific Insurance Company * Honours graduates When it comes to insurance, a chartered insurance professional knows. Chartered Insurance Professionals and Fellow Chartered Insurance Professionals are dedicated experts who have completed a rigorous qualification process requiring several years of study, strict adherence to a code of conduct and years of insurance experience. We salute the class of 2008 for their ethics, responsiveness and professional achievement. 20 December 2008 BC BROKER C H A R T E R E D I N S U R A N C E PROFESSIONAL www.insuranceinstitute.ca www.ibabc.org
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