ITM215
How to Manage SAP’s Latest Innovations
with SAP Solution Manager
SAP Active Global Support
October/November, 2013
Disclaimer
This presentation outlines our general product direction and should not be relied on in making a
purchase decision. This presentation is not subject to your license agreement or any other agreement
with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to
develop or release any functionality mentioned in this presentation. This presentation and SAP's
strategy and possible future developments are subject to change and may be changed by SAP at any
time for any reason without notice. This document is provided without a warranty of any kind, either
express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this
document, except if such damages were caused by SAP intentionally or grossly negligent.
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
2
• Run SAP like a Factory & Application Operations
• Support for SAP’s latest Innovations
• System & Application Monitoring
• Root Cause Analysis
• Guided Procedures
• Integrated Transport Management
• Outlook
Innovation Control Center and Operation Control Center
with premium access to Mission Control Center
Innovation Control Center
Operations Control Center
Build SAP like a factory
Run SAP like a factory
 Reduce implementation cost
 Improve business continuity
 Reduce time to value
 Higher degree of automation
 Better business performance
 Smoothen transition to operations
 Reduce total cost of operations
 Avoid unnecessary modifications
Customer
SAP Solution Manager
SAP
Mission Control Center
Enhanced Back Office
 Direct access to unmatched
expertise from SAP and ecosystem
 Fast issue resolution
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
4
Run SAP Like Factory – Operations Control Center
Operations Control Center (OCC)
Central Monitors/ Dashboards
Continuous
Improvement Process
Act
Application
Operations
Status Core
Business Processes
Status Business
Users
Plan
Check
Do
IT Infrastructure
Operations
Central Alert Inbox
Status System
Components
Event Management
Problem Management
Change Management
Business Process
Operations
(re-active / pro-active)
Incident and Problem Management
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
5
Run SAP like a Factory – Layers to be considered
Business
Process Layer
SolDocu
Application
Layer
ABAP
J2EE
LMDB
IT Infrastructure
Layer
CMDB
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Solutions
Business Processes
Business Process Steps
Business
Process
Operations
End-Users scenarios
Interfaces & Jobs
Products & Applications
Systems & Scenarios
Databases & Operating Systems
Application
Operations
Physical & Virtual Hosts
Printers
Disks & Storage
Network devices
IT Infrastructure
Operations
6
Scope of Application Operations
System & Application
Monitoring
One infrastructure for monitoring and alerting
covering SAP & non-SAP applications
Technical Administration &
Guided Procedures
Automated and guided handling of IT related
activities including IT Task Management
- System, Database & Host Monitoring
- End User Experience Monitoring
- Interface & Process Orchestration Monitoring
- Job & Business Intelligence Monitoring
Technical Analytics
& Dashboards
Dashboards for different target groups with
sufficient look-and-feel; pre-packed, extendable
or customer specific
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Root Cause Analysis &
Exception Management
Analyze issues in heterogeneous landscapes,
ensure compliant configuration and reliable
handling of technical and business exceptions
Data Volume Management
Manage data growth and data reduction
measures in your landscape
7
• Run SAP like a Factory & Application Operations
• Support for SAP’s latest Innovations
• System & Application Monitoring
• Root Cause Analysis
• Guided Procedures
• Integrated Transport Management
• Outlook
Support for SAP HANA Landscapes
SAP BusinessObjects
System Monitoring
BICS
Other Applications
SQL
SQL
MDX
Guided Procedures
SAP HANA
SAP HANA database
Calculation Engine
Real–Time
Replication
Services
Business Intelligence
Monitoring
SAP Business Suite
SAP HANA
studio repos.
Data
Services
SAP NetWeaver BW
3rd Party
Integrated Transport
Management
Root Cause Analysis
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
9
Support for SAP Mobile Landscapes
Mobile Applications
(native, container, web)
System Monitoring
SDKs
Device
SAP
OData Sybase Relay Server
DMZ
Root Cause
Analysis
SAP Sybase Unwired Platform
(SAP SUP)
SAP NetWeaver Gateway (SAP GW)
SAP Backend System
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Integrated Transport
Management
10
Support for SAP Business Intelligence Landscapes
System
Monitoring
Business
Intelligence
Monitoring
WEBI
CRYSTAL
XCelsius
SAP BOE Frontends
Live Office
HTTP
Web
Services
Crystal
Viewer
WEBI
Viewer
Pioneer
Viewer
SAP BOE
Web Layer
Platform SDKs
CORBA
Root Cause
Analysis
Crystal
Services
Multidim.
Analy. Serv.
WebI
Services
CMS
SAP BOE
Server Layer
ODBO, MDX, RFC, ...
Integrated
Transport
Management
SAP
BW
SAP BOE
Data Sources
SAP BOE = SAP BusinessObjects Environment
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
11
• Run SAP like a Factory & Application Operations
• Support for SAP’s latest Innovations
• System & Application Monitoring
• Root Cause Analysis
• Guided Procedures
• Integrated Transport Management
• Outlook
System and Application Monitoring
Phase 1
Phase 2
Phase 3
Possible implementation
Technical
Support
Application
Support
Monitor Interfaces,
Connections, Process
Orchestration, Message
Flows and Workflows
Monitor ABAP and nonABAP based Jobs as well
as Business Intelligence
scenarios
Utilize Unified Alert Inbox
including integration to
Notification and Incident
Management
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Monitor End User
scenarios and analysis
based on integrated E2E
Trace Analysis
Monitor Systems,
Databases and Hosts
based on SAP Standard
Template
13
Efficient handling via System Monitoring
System list
Mobile Application
System hierachy
Details Tree
Browser based Application
Metric Viewer
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
14
System Monitoring for SAP HANA
 System Monitoring for HANA ensures stabile operation of complete SAP HANA stack
 Data are retrieved from HANA Studio, DBA Cockpit and SAP Host Agent
Details Tree
System hierachy
 Configuration Alerts
delivered by DBA
Cockpit
 Availability Alerts
delivered by SAP
Host Agent
 Exception Alerts
(General Exceptions,
Table Exceptions)
delivered by DBA
Cockpit
 Performance Alerts
(Memory Usage, CPU
Usage) delivered by
DBA Cockpit
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
15
Unified Alert Inbox for SAP HANA
 Alert Inbox provides efficient alert handling mechanisms like status tracking,
incidents/notifications creation and integration to 3rd party event management and ticketing
systems for HANA specific database alerts
 All alerts available in HANA Studio are also available in Alert Inbox of SAP Solution Manager
Alert Inbox in SAP Solution Manager
HANA Alerts in HANA Studio
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
16
System Monitoring for SAP SUP and SAP GW
Provides a graphical visualization of
the status of the complete mobile
system landscape
Monitors the following metrics:
 System Availability
 Response time of client requests
(Online Scenario)
 Response time and throughput of
OData Service calls
 Critical exceptions logged in SUP and
Gateway Logs
 Size of SUP Database Files
 Various host specific KPIs
 …..
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Details Tree
System hierachy
17
Unified Alert Inbox for SAP SUP and SAP GW
Alert Inbox
 Context-sensitive access to System
Monitoring application is possible from Alert
Inbox
 System Monitoring application allows drill down
in single metric and events to analyze rootcause of certain issues
 Alert Inbox Overview regarding SUP and
GW specific alerts for the different
categories (Availability, Performance,
Exceptions and Configuration)
 It provides efficient alert status tracking,
incidents/notifications creation and
integration to 3rd party
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
System Monitoring
18
System Monitoring for SAP BOE Web and SAP BOE Server Layer
Metrics/Events for SAP BOE Web Layer:
 Availability of BOE InfoView web application
 Average Response time of open session action
 Exceptions in BI launch pad (InfoView) application
or in Query As a Web Service QaaWS calls
System hierachy for
SAP BOE Web Layer
Details tree for SAP
BOE Server Layer
Metrics/Events for SAP BOE Server Layer:
 Example: Average Response time of CMS queries and
Logons for Central Management Server
 Example: Average Read and Write Response time for File
Repository Server
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
19
Unified Alert Inbox for SAP BOE Web and SAP BOE Server Layer
Alert Overview
Metric Viewer
Alert Details
 Overview regarding BOE specific
alerts for categories as Availability,
Performance, Exceptions and
Configuration in Alert Overview
 Drill-down in Alert Details possible
including visualization of historical
metric values via Metric Viewer
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
20
Demo
System Monitoring and Alert Inbox for SAP HANA, SAP SUP/SAP GW and SAP BOE
Business Intelligence Monitoring
BI Overview Monitor
 Business Intelligence Overview Monitor shows summary of the current status and open alerts of all BI
components included in the BI solution
 BI solution contains SAP BOE Web Systems, SAP BOE Server Systems and SAP BW Systems and can
be enhanced with SAP HANA, SAP SLT and SAP Data Services Systems
 BI Overview Monitor allows drill down in BW Process Chain Monitor, BO/DS Job Monitor and BW/BOE
specific System Monitoring
BI Overview Monitor
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
System Monitoring
22
Business Intelligence Monitoring
BW Process Chain and BO Job Monitor
 BW Process Chain Monitor allows to track every single execution of a BW Process Chain with
associated steps and variants
 Jump-in in local Root-Cause Analysis tools as Process Chain Analysis/Process Chain Display and BW
Reporting
 BO/DS Job Monitor allows to track every single execution of a BO/DS Job including integration of
local Root-Cause Analysis tools as Central Management Console and BW Reporting
BW Process Chain Monitor
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
BO/DS Job Monitor
23
• Run SAP like a Factory & Application Operations
• Support for SAP’s latest Innovations
• System & Application Monitoring
• Root Cause Analysis
• Guided Procedures
• Integrated Transport Management
• Outlook
Root Cause Analysis & Exception Management
Phase 1
Phase 2
Phase 3
Possible implementation
Technical
Support
Application
Support
Document and automate
resolution of exceptions
(Guided Procedures)
Check compliance of
configuration and software
(Configuration Validation)
Resolve System, Database
and Host specific problems
(System, DBMS and Host
Analysis)
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Analyze technical and business
exceptions in deep detail
(Exception Management)
Resolve problems in
non-SAP components
(Enhanced E2E Root
Cause Analysis)
Resolve cross-component
/ cross-technology
problems (End-to-End
Root Cause Analysis)
25
Root Cause Analysis Work Center to reduce meantime to resolution
Root Cause Analysis Work Center
 Unified approach for all technologies
End-to-End
Analysis
System
Analysis
Host
Analysis
 Trace Analysis
 Change Reporting
 File System Browser
 Workload Analysis
 Log Viewer
 CA Introscope
 Change Analysis
 CA Introscope
 Exception Analysis
 Expert Links
 Host Analysis (CPU,
Paging, SWAP, Disk,
FS, NW)
 OS Command
Console
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Database
Analysis
 DB Analysis
(Workload, I/O,
Memory, Size, Locks,
Logs)
Exception
Management
Configuration
Validation
 Atomic
exceptions
 Target System
Maintenance
 Process flow
driven
exceptions
 Comparison List
Maintenance
 Report Execution
 Trend Analysis
26
Example: Change Analysis and Reporting for SAP HANA
 E2E Change Analysis for SAP HANA
shows number of HANA DB parameter
changes over time
Configuration Change Reporting
E2E Change Analysis
 Configuration Change Reporting for SAP
HANA provides access to change history for
single HANA DB parameter and allows to
compare different HANA installations with
each other
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
27
Example: E2E Trace Analysis for SAP SUP and SAP GW
Record end
user activities
Analyze in detail
and find root-cause
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Collect trace data
in Solution Manager
Understand
request flow
28
Example: Exception Analysis and Log Viewer for SAP BOE
E2E Exception Analysis
 E2E Exception Analysis covers SAP BOE Web
Layer (Java Application Errors, Event Log Errors)
SAP BOE Server Layer (Services errors, Event Log
Errors) and SAP BW Layer (Syslog, Dumps and
Update Errors)
 Central Log Viewer provides centralized access to
all component specific logs exposed by SAP BOE
Central Log Viewer
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
29
Demo
Root-Cause Analysis for SAP HANA, SAP SUP/SAP GW and SAP BOE
• Run SAP like a Factory & Application Operations
• Support for SAP’s latest Innovations
• System & Application Monitoring
• Root Cause Analysis
• Guided Procedures
• Integrated Transport Management
• Outlook
Technical Administration & Guided Procedures
Phase 1
Phase 2
Phase 3
Possible implementation
Technical
Support
Application
Support
Document and automate regular
administrative tasks
(Guided Procedures)
Maintain Service times
and outages
(Service Availability
Management)
Establish SAP Solution
Manager as central source
of truth (Landscape
Management)
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Delegate and track execution of
administration tasks centrally
(IT Task Management)
Schedule critical system
status and IT events in
advance (Work Mode
Management + IT Calendar)
Organize your notification
settings centrally
(Notification Management)
32
Guided Procedures to cut administration costs
Perform Route Cause Analysis and
alert resolution in a standardized and
controlled way powered by Guided
Procedures
Root Cause Analysis & Alert Resolution
Guided Procedure
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Perform day-to-day operational
activities centrally in a guided and
reproducible way; execution is
triggered by IT Task Management
IT Task Management
Guided Procedure
33
Guided Procedures for HANA specific Alert Processing
 SAP HANA is completely integrated in System
Monitoring, but how to react in case an alert occurs?
 Guided Procedures already available for most of
HANA Database Alert in SAP Solution Manager
 Direct link from alert text to Guided Procedures
 Link from Guided Procedures to transactions and
further knowledge sources
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
34
Guided Procedures for regular HANA Administration Tasks
 Guided Procedures for regular manual checks
and administration tasks for SAP BW, SAP SLT
and SAP HANA
 Accessible from Technical Administration Work
Center via Guided Procedure Browser
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
35
HANA specific Guided Procedures
Guided Procedures for HANA Database Alert Handling
ID HANA Database ALERT
1
3
4
10
12
16
17
19
20
27
28
29
31
32
33
34
35
36
37
38
40
42
44
45
49
50
51
Check host free physical memory
Check inactive services
Check restarted services
Check param mergedog delta merge
Check shared memory used size for category TOPOLOGY
Check lock waittimeout
Check record count of not partitioned column table
Check delta memory record count * table column count
Check table growth of not partitioned column table
Check record count of column table partition
Check last save point time
Check size of delta memory
Check license expiration
Check whether the database is running in log mode OVERWRITE
Check database supports point-in-time recovery
Check availability of volumes for backup
Check whether a data backup exists
Check last data backup
Check the age of the last data backup
Check last log backups
Check column table size with resp. to total memory alloc. limit
Check a long lived cursor
Check currently utilized percentage of main memory
Check column table size with resp. to main memory alloc. limit
Check blocked transactions
Check number of diagnosis files
Check size of individual diagnosis files
Guided Procedure Name
HANA Alert 01: Host free physical memory
HANA Alert 03: Check Inactive Services
HANA Alert 03: Check restarted Services
HANA Alert 10: Check Parameter (generic)
HANA Alert 12: Check Shared Memory
HANA Alert 10: Check Parameter (generic)
HANA Alert 17: Check Table Partitioning
HANA Alert 19: Check Delta Memory
HANA Alert 17: Check Table Partitioning
HANA Alert 17: Check Table Partitioning
HANA Alert 28: Check Last Save point time
HANA Alert 29: Check size of delta memory
HANA Alert 31: Check License Expiration
HANA Alert 32: Check DB is recoverable
HANA Alert 33: Check Log_mode of HANA
HANA Alert 34: Check Backup Volumes
HANA Alert 35: Check Data Backup exists
HANA Alert 36: Check last data backup
HANA Alert 37: Check age of data backup
HANA Alert 38: Check last log backup
HANA Alert 17: Check Table Partitioning
HANA Alert 42: Check long-lived Cursor
HANA Alert 44: Licensed Memory Exceeded
HANA Alert 17: Check Table Partitioning
HANA Alert 49: Check Blocked Transactions
HANA Alert 50: Number of Diagnosis files
HANA Alert 51: Size of Diagnosis files
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Guided Procedures for HANA related regular tasks
Product
HANA
HANA
Guided Procedure Name
HANA DB Admin Daily Tasks
HANA DB Admin Regular Tasks
SLT
SLT for HANA Admin Daily Tasks
BW
BW
BW
BW Admin Monitor BI Platform
BW Admin Monitor WHM
BW Admin Monitor Reporting
36
• Run SAP like a Factory & Application Operations
• Support for SAP’s latest Innovations
• System & Application Monitoring
• Root Cause Analysis
• Guided Procedures
• Integrated Transport Management
• Outlook
SAP Enhanced CTS (CTS+) as single transport tool for non-ABAP
ABAP
SAP
HANA
SAP Mobile
Applications
SAP
BusinessObjects
Multiple
Development
Workbenches
Multiple
Types of
Backends
Web AS
ABAP
Single
Transport Tool
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
HANA
Server
Sybase
Unwired
Platform
Business
Objects
Server
CTS (including CTS+)
38
Transporting of HANA Content via CTS+
TMS System-Landscape Configuration – Representation of HANA Systems
TD1
(DEV System)
Automatic attach CTS+
transport request
2
3
Transport
Organizer
Web UI
Transport
Transport
Request
Transport
Request
Request
TD2
(Test System)
Application
Type
HANA
Transport
Transport
Request
Transport
Request
Request
TD3
(Prod System)
Application
Type
HANA
Model
SAP HANA Studio
Promotion of
Data Model
4
Start the import
in TMS to
process the job
7
5
Automatic
Deployment
8
6
Automatic
Activation
9
Start the import
in TMS to
process the job
Automatic
Deployment
Automatic
Activation
HANA Systems
1
Collect
data
TD1
TD1
HANA SPS05
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
TD2
TD3
TD2
XYZ
HANATEST
SPS05
HANA
SPS05
TEST
39
Transporting of SUP Content via CTS+
TMS System-Landscape Configuration – Representation of SUP Systems

Promote via
CTS

SUD
(DEV System)
Transport
Organizer
Web UI
Transport
Transport
Request
Transport
Request
Request
ZIP
SUQ
(Test System)
Application
Type
SUP
Transport
Transport
Request
Transport
Request
Request
ZIP
SUP
(Prod System)
Application
Type
SUP
Package
Sybase Control Center

Promotion of
Packages
Start the import in
TMS to process the
job
SUP Systems

Collect
data
SUD
DEV
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
SUQ
SUP
QAS
PROD
40
Transporting of BOE Content via CTS+
TMS System-Landscape Configuration – Representation of BOE Systems
TD1
(DEV System)
Transport

Organizer
Promote
via CTS
Web UI
Transport
Transport
Request
Transport
Request
Request
ZIP
TD2
(Test System)
Application
Type
BOLM
Transport
Transport
Request
Transport
Request
Request
ZIP
XYZ
(Prod System)
Application
Type
BOLM
Job

Promotion of
Jobs
Start the import
in TMS to
process the job

Start the import
in TMS to
process the job
BOE Systems

Collect
data
TD1
TD1
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
TD2
XYZ
TD2
XYZ
TEST
TEST
41
Demo
Integrated Transport Management for SAP HANA, SAP SUP and SAP BOE
• Run SAP like a Factory & Application Operations
• Support for SAP’s latest Innovations
• System & Application Monitoring
• Root Cause Analysis
• Guided Procedures
• Integrated Transport Management
• Outlook
Idea 1: End-User Experience Monitoring
for SuccessFactor Applications
OnDemand
SAP Lab
Preview
OnPremise
Internet
Customer
EE Mon
Robot
Solution Manager
Cloud Proxy
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
EE Mon
EE Robot
Mon
EE Robot
Mon
Robot
Different enduser locations
End User Experience
Monitoring
44
Idea 2: E2E Message Flow / Interface Visibility
for Ariba Business Network
OnDemand
SAP Lab
Preview
OnPremise
Internet
Customer
Solution Manager
Cloud Proxy
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
SAP Process
SAP Process
Integration
SAP Process
Integration
Integration
Different PI domains
or Interface Channels
Message Flow Monitoring
and Interface &
Connection Monitoring
45
Idea 3: Exception Management
for HANA based Applications
SAP Lab
Preview
OnDemand
OnPremise
Internet
Customer
Solution Manager
Cloud Proxy
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
SAP ERP /
SAP
ERP /
CRM
/ SCM
SAP
ERP /
CRM / SCM
CRM / SCM
Different SAP
Applications
Exception Management
Cockpit
46
Summary
SAP’s latest innovations are supported with SAP Solution Manager




… by sufficient System and Application Monitoring capabilities
… by Root Cause Analysis tools to analyze workload, exceptions, changes and single transactions
… by delivering Guided Procedures to be used in alert situations or as regular administration tasks
… by providing integrated transport management tools for different code and content fragments
Further Information
SAP Public Web
scn.sap.com
www.sap.com
SAP Education and Certification Opportunities
www.sap.com/education
http://wiki.sdn.sap.com/wiki/display/TechOps/Home
Watch SAP TechEd Online
www.sapteched.com/online
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
48
SAP TechEd Virtual Hands-on Workshops and SAP TechEd Online
Continue your SAP TechEd education after the event!
SAP TechEd Virtual Hands-on Workshops
SAP TechEd Online
 Access hands-on workshops post-event
 Available January – March 2014
 Complementary with your SAP TechEd registration
 Access replays of keynotes, Demo Jam, SAP TechEd
LIVE interviews, select lecture sessions, and more!
 View content only available online
http://saptechedhandson.sap.com/
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
http://sapteched.com/online
49
SAP Enterprise Support Academy
Learning from Experts to Experts
The SAP Enterprise Support Academy is a
dedicated platform for simplified access to and
consumption of SAP Enterprise Support offerings
How it can help
 Easily access SAP
Enterprise Support services
 Up-skill professionals
 Boost cross-functional
collaboration between the
business and IT units
What it offers
• A comprehensive learning
environment that allows the
creation of individual learning
plans and provides a
personalized learning
experience.
Where to find more
 Home page:
service.sap.com/esacademy
 News subscription
 Contact:
[email protected]
• Aggregated views on services
and educational elements
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
50
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Appendix
Complete coverage for Root Cause Analysis
Change Analysis for SAP HANA
Configuration Change Reporting
E2E Change Analysis
Shows number of HANA DB
parameter changes over time
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Shows for single HANA DB
parameter change history
53
Exception Analysis for SAP HANA
Shows statistics on errors
reported by HANA
index servers over time
Shows statistics per error
type reported by HANA
index servers over time
with jump in capability
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
54
Workload Analysis for SAP HANA
Shows memory utilization
per HANA service
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Shows average runtime
of merge operations per
schema
55
Trace Analysis for SAP HANA
Helps to identify the actual root-cause
of slow overall response times for
transactions within SAP HANA
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
56
Change Analysis for SAP SUP and SAP GW
Provides aggregated overview regarding configuration changes per
time frame for SAP SUP and SAP GW
Provides configuration and change history for technical
configuration of SAP SUP as well as overview over domains,
deployed packages, security settings, templates,…
Provides configuration and change history for technical
configuration of SAP GW OData Services in addition to
standard content for SAP ABAP
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
57
Exception Analysis for SAP SUP and SAP GW
Overview over number of
exceptions that were logged
in SAP SUP Server Logs,
Domain Logs and Windows
Event Logs
Central access to all SAP SUP Logs via Central Log
Viewer in SAP Solution Manager
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Statistical overview over
number of exceptions
logged per timeframe in
SAP GW Error Log
58
Workload Analysis for SAP SUP and SAP GW
Average Response time and number of mobile device
requests to Sybase Unwired Platform
Top HTTP Requests to SAP GW Systems
Average Response Time and number of executions of
OData service calls
Average Response Time and number of executions of
RFC Calls to backend systems
Workload statistics for incoming RFC Calls
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
59
Trace Analysis for SAP SUP and SAP GW
Record end
user activities
Analyze in detail
and find root-cause
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Collect trace data
in Solution Manager
Understand
request flow
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
for
any
reason
without
notice.
This
document
is
60
Change Analysis for SAP BOE
SAP BOE Web Layer
 Web Application Server specific
configuration data
(e.g. Apache Tomcat,
IBM Web Sphere,
SAP J2EE Engine)
SAP BOE Server Layer
 Platform SDK Configuration
 Platform Services Configuration
 WEBI Processing Configuration
SAP BW Layer
 Parameters
 Transports
 SAP Notes
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
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Exception Analysis for SAP BOE
SAP BOE Web Layer
 Java Application Errors (from
Web Application Server Log)
 Event Log Errors (Windows only)
SAP BOE Server Layer
 Services errors (from log written
by specific service)
 Event Log Errors (Windows only)
SAP BW Layer
 ABAP Syslog Errors
 ABAP Dumps
 ABAP Update Errors
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
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Workload Analysis for SAP BOE
SAP BOE Web Layer
 Average Response Time
 Number of Requests
 Calls to BI Platform
 CPU & Memory Util.
SAP BOE Server Layer
 Average Response Time
 Number of Requests
 Calls to Data Source
 CPU & Memory Util.
SAP BW Layer
 Reporting Performance
 Process Chains
Performance
 Upload Performance
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
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Trace Analysis for SAP BOE
SAP BOE Web Layer
 HTTP Request Analysis
 Server Analysis
 Introscope Transaction
Trace
 Log Viewer
SAP BOE Server Layer
 Server Analysis
 Introscope Transaction
Trace
 Log Viewer
SAP BW Layer
 ABAP Trace
 ABAP SQL Trace
 BI Runtime Statistics
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
64
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