HOW TO CLAIM ONLINE Simple, quick, and convenient! Services you can claim online include: •Doctor consultations • Blood tests •Specialist consultations• X-rays •Pharmaceutical medicine NOTE - All hospital-related claims must be made by mail or in person. Online claiming is quick and easy and it’s available 24 hours a day, 7 days a week! To claim online (or over the phone) you need to be registered for HandyClaim which allows us to transfer benefits to your nominated bank account. You can register for Handyclaim online or by calling 134 246. Before you can claim online Have you registered for HandyClaim? If not, call 134 246 now to provide us with your bank account name, number and BSB details. Let’s get started Let’s make a claim Select ‘Make a claim’ from the menu. Step 1. Patient details A patient is either you or someone on your ahm OSHC policy. • Who received the service you’re claiming for? • What date was the service provided? • Has the service been paid for? Go to the ahm OSHC website ahmoshc.com • Are you able to claim this from another party or insurer because of: workers’ compensation, a motor vehicle accident, school injury, medical negligence, public liability or any other form of insurance? Step 2. Provider details A provider is the person who provided you with the service, ie. your doctor or pharmacy • Who was this service provided by? Log in using your membership number and password. • If you know your provider’s number (it may be on your receipt) type it in (optional) •What is the postcode of your provider’s address? • Click ‘search for provider’ • Select the provider the patient used. Check your details and update them if they’ve changed. NOTE: If you need to go back to a previous screen, please use the back button in the claim window. Do not use the Back button in your browser as this will exit you from the claim form. What happens next? When your claim is approved, your benefit will be deposited usually within two working days into your Australian bank account. DON’T FORGET TO SEND YOUR RECEIPT/S WITH YOUR ‘CLAIM LETTER’ Step 3. Service and cost Step 4. Declaration The service provided to you has a number. •Please read the declaration and if you agree, ‘click’ the declaration box to proceed with your claim. • If you select ‘Doctor’, choose the number from the drop down list that matches the one on your receipt. If the item number on your receipt is not listed you will need to select ‘Other’ instead of ‘Doctor’. • If you select ‘Other’, then you can claim for services such as specialist consultations, blood tests or x-rays. Enter the provider number, item number and cost of service which are found on your receipt. • If you select ‘Pharmaceutical’ to claim for medicines and other prescription items prescribed by your doctor, choose the type of pharmaceutical from the drop down menu and enter the cost per item as it is listed on your receipt. You’re almost ready to submit this claim. You will be asked if you: • are ready to submit this claim • want to change or delete the claim • want to add another item Send ahm OSHC your receipts • Please click on the print button to print the claim letter. Sign the letter with your name, attach your receipt/s and post them to ahm OSHC. • If you are unable to print the claim letter, you can choose to have ahm OSHC send it to you. When you receive the letter in the mail, sign the letter with your name, attach your receipt/s and post them to ahm OSHC. Once you’ve clicked yes or no to print the claim letter, click ‘submit all claim items’. That’s it, you’re done. All Enquiries: 134 246 (Call charges may vary) Call centre hours: 8.30am - 5.00pm (Eastern Standard Time) Fax: 1300 329 246 Interpreter: 1800 006 745 Email: [email protected] Website: ahmoshc.com Postal Address: ahm OSHC, Reply Paid 75885, Matraville NSW 2036 The information contained in this document was accurate at the time of publication. All information is subject to the rules of ahm OSHC, and premiums and claims will be accepted and paid in accordance with these rules. ‘Australian Health Management OSHC’ also known as ‘ahm OSHC’ is a business of Medibank Private Limited ABN 47 080 890 259. 14150212 ahm OSHC reserves the right to vary its premiums and benefits during the year, with premiums being subject to approval by the Minister of Health and Ageing.