How to Rent a Vacation Home By Owner A comprehensive checklist for owners looking to successfully rent out their vacation homes The vacation rental business is booming as more travelers choose vacation rentals over hotels and more vacation homeowners seek out rental income to offset expenses. If you are considering getting into the vacation rental business, it certainly can be daunting. That’s why we’ve created a comprehensive checklist for how to rent a vacation home by owner. Viability Is Your Home Marketable • It is in a sought after location? • Does it show well? Is it up to date? Does it have a “wow” factor? • Do you have desirable amenities to tout? (i.e. beachfront) 2. Balance of Personal Use and Rental Supply • Will you make enough weeks available for rent to make it worth your effort? 3. Financial Model • How much will you be doing yourself ? Will you be engaging a housekeeper, property manager, concierge, rental agent? • Assess the marketplace, forecast potential revenue and determine the net income 1. Elite Destination Homes is a boutique vacation rental agency representing luxury homes in premier resort destinations across the globe since 2005. Copyright © 2013 Elite Destination Homes www.elitedestinationhomes.com How to Rent A Vacation Home By Owner A Comprehensive Checklist House Set Up 4. According to TripAdvisor 49% of US travelers are turning to vacation home rentals instead of hotels. Read more. 5. 6. 7. 8. 9. 10. 11. Copyright © 2013 Elite Destination Homes Rental Readiness • Property maintenance – all repairs are taking care of and everything is in working order • Décor – home furnishings and accessories carefully chosen and well maintained • Technology – satellite or cable TV with DVD player, VOIP phone, WiFi, iPod docking stations • Supplies – paper goods, linens, kitchen and bathroom necessities • Determine your cleaning schedule • Create a cleaning and inventory checklist • Create an entry system for guests - keyless entry, lockbox, property manager greets and provides key • Create a House Manual with household instructions for guests – how to operate the remote, etc. Legal • Check with home owner’s association and city requirements for rental licensing • Get the proper insurance in place • Write up a Rental Contract Positioning • Why should someone choose your home over another in the area? • What is your pricing strategy? Set Your Rates • Analyze similar houses in the market • Analyze promotional activities Determine Your Promotional Plan • How much are you willing to discount? • How will you fill open nights in the short term and long term? Conduct a Photo Shoot • Capture key features that set your home apart Write Your Property Description • Highlight what makes your home unique Create a Welcome Letter/Pre-Trip Planner • Build a list of information about the area along with your personal recommendations for restaurants and other activities 2 www.elitedestinationhomes.com How to Rent A Vacation Home By Owner A Comprehensive Checklist Sales & Reservation System Sales Management • Will you be in charge of sales or will you be assigning an agent? • Determine languages for taking reservations • Develop strategy for closing leads • Determine how you will accept and process payments 13. Choose a Calendaring System • Get it up and running • Block off your personal dates for vacation and maintenance • Integrate with on-site service providers 14. Choose a Lead and Reservation Management System • Get it up and running 12. From HomeAway’s 2012 Fall Report: 92% of vacation home buyers plan to rent their property within the next 12 months. Read more. Copyright © 2013 Elite Destination Homes Marketing Create a Website for Your Home • Optimize it for search engines so it can be found by potential guests 16. Build an Email Database • Segment the list • Determine your content strategy and plan for continual communication 17. Promote Your Home via Social Media 18. List Your Home With Rental Listing Services • Research your options and their terms, the best/ biggest ones are VRBO, HomeAway, TripAdvisor, Airbnb. These are excellent vacation home rental sites but like any marketplace (e.g. Ebay or Craig’s List) there is an art and a science to ranking at the top of the listings and standing out among the crowd • Research your competition on these sites • Set up accounts and build your listings, renew listings as necessary • Continually monitor your listing rank, view and lead volume • Continually tweak your listings to maintain top rankings 15. 3 www.elitedestinationhomes.com How to Rent A Vacation Home By Owner A Comprehensive Checklist List your home with a local villa rental agency • Research your options and their commission rates • Convince them to take on your home, negotiate rates • Provide information about your home to get their listing up • Stay in contact to keep your home top of mind 20. List your home with international villa rental agencies • Research your options and their commission rates • Convince them to take on your home, negotiate rates • Provide information about your home to get their listing up • Stay in contact to keep your home top of mind 19. Roughly half of owners report that their rental income covers at least 75% of their mortgage payment. Read more. Revenue Optimization 21. 22. 23. 24. 25. 26. 27. 28. Review Leads and Occupancy Regularly Review Channel Performance Regularly Continually Research New Channels Plan Promotions Assess Rates vs. Competition Regularly Update Promotions and Rates Across All Channels Determine Additional Tactics to Increase Reservations Continually Promote Via Outbound Calls, Email and Social Channels Vacation Sales Check Email Continually for Leads Respond Quickly • According to the Harvard Business Review responding to leads within an hour generates 7x the conversions • Confirm availability and rates • Put dates on hold 31. Vet Guests • Talk to each guest on the phone, conduct online research as appropriate 32. Sell Your Home • Tout it’s unique features and benefits • Paint a rich picture of the location, the neighborhood, the full experience • Differentiate it from their other options • Give them time to mull it over while staying in contact 29. 30. Copyright © 2013 Elite Destination Homes 4 www.elitedestinationhomes.com How to Rent A Vacation Home By Owner A Comprehensive Checklist Close the Sale • Verify reservation • Get a signed rental agreement • Block the calendar 34. Collect Down Payment 35. Generate a Weekly Reservation Report • Create a report with the details of all reservations on the books • Provide it to your local property manager/concierge 36. Collect Balance 33. Pre-Trip Planning 37. 38. 39. 40. 41. The total U.S. Vacation Rental Industry is expected to reach $25.8 billion by 2014 Read more about the research conducted by PhoCusWright. 42. On Site Property Manager/Concierge 43. 44. 45. 46. 47. 48. 49. Copyright © 2013 Elite Destination Homes Plan Airport Transit Communicate Home Access Details • Set meeting time for local property manager/ concierge Gather Special Requests (i.e. highchair, crib) Provide Information About the Area Make Dinner and Activity Reservations Pass Guests Information to On Site Property Manager/ Concierge Stage Home • Attend to special requests (i.e. highchair, crib) Meet and Greet Guests • Offer Welcome Gift Provide an Orientation • Provide a tour of the home and walk them through the House Manual • Provide area information and activity recommendations Make Dinner and Activity Reservations Attend to Any Additional Needs Oversee Housekeeping • Ensure house is cleaned and supplies restocked before, during and after stay Inventory and Damage Check • Immediately after guest departure 5 www.elitedestinationhomes.com How to Rent A Vacation Home By Owner “Elite quickly and efficiently brought my Vineyard Estate home to a level it would have taken me much longer to achieve, and that includes rental revenue. Guests love their experience here. Elite added value to my real estate.” - Mike F, Owner in Sonoma County, CA A Comprehensive Checklist Trip Follow Up Collect Repair Costs if Necessary 51. Contact Guest After Their Stay • Thank them • Request feedback • Request a review 52. Watch For and Respond to Reviews 50. Financials Deposit Money From Renters Deduct Expenses 55. Pay Service Providers 56. Pay Taxes 57. Create a Monthly Revenue Report • Track financial performance • Adjust financial model, sales and marketing strategy as necessary 53. 54. Renting your vacation home doesn’t have to be a second job. Yes, there's a lot to get done, but there are numerous people you can partner with to make your rental business stress-free and extremely lucrative. Check out our analysis of the different types of vacation rental agents. If you’re looking for a comprehensive marketing and rental sales solution, consider us. Since 2005 Elite Destination Homes has been providing vacation rental management services for an international portfolio of multi-million dollar luxury homes. Contact us. It all started with a few of our own. Call Kathryn at 651-389-3838 to learn more or click here to submit your home for consideration. Copyright © 2013 Elite Destination Homes 6 www.elitedestinationhomes.com
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