How To Act Like A Leader Presented by: Marcia Donlon RN,BSN,MS Vice President and Chief Nursing Officer Holy Family Memorial A little information about me…. • Started as a nursing assistant a long time ago • Continued nursing education • Did not consider a leadership position until I was in my 40’s • Only when someone else told me they thought I’d be good at it… • Held several different progressive leadership positions over 20 years • Relevance to presentation? So What Are We Going To Talk About? • • • • • • Self Awareness Style Communication Trust Relationship Building Applies if you are a leader now, or may be thinking about it Let’s get going • Importance of stories….. First Story • Breakfast with Katie • How do you act like a leader? • Hmmm? What was she looking for? Katie’s Story • Practical advice on how to interact, communicate, react • Employees • Other leaders in same organization AND • Outside of organization • Really, everyone • How do you know what to do, or ACT? Looking for Behaviors to • Model • Learn from • Develop • Into own personal style What Advice Did I Give Katie? • Be yourself – unique gifts, talents and strengths • Trust your instincts – • Don’t burn bridges behind you – • Is that it? Yes, and No…. There Is A Lot More To It • • • • • • • Takes time and experience to learn skills Need fundamentals to develop Self awareness Style Communication Relationship Building Trust Emotional Intelligence • How adept am I at recognizing my own emotions and my reactions to others…. • What areas do I struggle with when interacting with others…. – Social Intelligence and Awareness – Article discussion Validation……. http://www.youtube.com/watch?v=Cbk980jV7Ao&feature=player_detailpage Communication • • • • • Listening…….REALLY listening Be Present Listen first, speak last Insight and understanding “The most important thing in communication is to hear what isn’t being said.” – Peter Drucker Self Awareness and Style “Whenever two people meet there are really six people present. There is each man as he sees himself, each man as the other person sees him, and each man as he really is.” William Jones, Psychologist • Knowing who you are and liking it • How you present yourself to others • Knowing how you communicate and receive and interpret communication from others • Shows Respect • Builds Trust • Listen to self and those gut instincts Relationship Building - Roots Wings Trunk Roots • • 10 – Environment 9 – Metrics • • • 8 – Processes 7 – Talent 6 – Strategy • • • 5 – Structure 4 – Culture 3 - Leadership 11 – Pride 12 ‐ Joy 12 Variables of Sustainable Relationships and Success 1 – Trust 2 ‐ Respect Trust and Respect Aspects of Relationship Building…..the Roots • Common to every relationship • If removed, will cause destruction • If developed and leveraged, will create unparalleled success in all aspects of life From: The Trust of Speed by Stephen Covey Jr. Time for another story…. • • • • • • • • • • • Leadership Retreat activity Objective: Team that completes puzzle first wins Teams given puzzle pieces One envelope per player Individual pieces may not make a square Transfer of pieces may be needed to another player But…no talking or signaling No grabbing or dumping May hold out or offer Accept or decline pieces offered Work only on “your” team square Trust - Broken Square Puzzle Take-Aways • Aha moments • We don’t have a monopoly on the truth! • Many different ways to see things • Not a right or a wrong • Conflict can be healthy based on point of view Trust… “Is not a matter of technique, but of character; we are trusted because of our way of being, not because of our polished exteriors or our expertly crafted communications.” Marsha Sinetar, Author Final Thoughts on How to Act Like a Leader • • • • • Be a person first, a manager second Assume good intent Be kind to yourself Be kind to others Keep growing personally and professionally Questions?