How to Build a Comprehensive Roadmap and Strategy for Mobility Winni Hesel

How to Build a Comprehensive
Roadmap and Strategy for
Mobility
Winni Hesel
Partner
Enowa Consulting
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A little bit of History
It’s not new…
http://www.mobic.com/oldnews/2000/07/sa
p_and_motorola_team_to_extend_.htm
A little bit of History (cont’d)
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Nothing really happened for almost a decade
Unless you consider scanning a barcode in the warehouse
mobility...
Reasons
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Bandwidth was too low resulting in slow response time
Cell phone coverage for WAP (Wireless Application Protocol) was weak
Usability was not acceptable
Devices were flip-phones at best with small character-based screens
(essentially similar to the mainframe-green-screen before PC’s)
Use-cases were few, but they were pretty much the same as todays:
CRM, Reporting and others such as Work Order Confirmation in PM,
etc.
Underlying WAP technology itself wasn’t ready for prime time
A little bit of History (cont’d)
It’s new… (again)
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Devices now allow mobile computing like never before
Usability is great and accepted by end-users
Mobile device sales outperforms PC sales
Bandwidth (3G, 4G, etc.) now allows fast data access, even
video streaming
Wireless hotspots are widely available
Applications are available
SAP founded a “Mobility Center of Excellence”
A little bit of History (cont’d)
Now… maybe one screen of your Executive’s
iPad already looks like this…
Three (hundred) questions…
What
Who / Where
Technology
Reporting?
Workflow?
Alerts?
CRM?
Accounts Payable?
From shop-floor to top floor?
Executives?
Field Sales Organization?
Our Plant Maintenance force?
Receiving dock?
Mobile Platform (MEAP)?
Devices?
Apps (buy or build)?
Security?
SAP App Store?
Barcode scanning?
CoA’s, MSDS’s?
Does eMail belong here?
In China?
“Future Proof”
A better list …
Top 10 Questions before you start Mobility
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What business processes should be mobilized? Priority?
What existing business applications are involved (SAP ERP, BI, etc.)?
Who will be involved (IT, Business, Partner)? How many end-users?
Will we establish a device standard?
What’s the mobile platform technology?
What are the target countries for deployment? What mobile data plans
are in place?
How are we supporting end-users, how will APP upgrades be handled?
Device Management Plan: How to commission and de-commission
devices?
Security and access policy?
How are we funding such an initiative?
A few answers…
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On Mobile Enterprise Application Platform (MEAP):
Gartner’s “rule of three” can help - a MEAP offers significant
advantages in three situations:
‣ When there are 3 or more mobile applications
‣ When there are 3 or more targeted operating systems or platforms
‣ When they involve the integration of 3 or more back-end systems
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Stick to as few devices and as few operating systems as possible.
Complexity will get huge if you allow a diversified device and OS
structure. If you are a global player, this will be a challenge
A lot of answers will be “It depends...”, i.e. consulting will be needed
One of SAP’s answers…
Customer Example: Scenario
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Global $1 billion Chemical Customer with Headquarters in
the Mid-West
Aggressive growth path over the last 5 years
Implemented various SAP products in 2009/2010
Requirement to provide business data on mobile devices
was identified very early
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Currently has various mobile apps deployed to support
executives, sales force, and supply chain
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Started out building a mobility strategy in 2011
Customer Example: Initiation Workshop
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2-day workshop to lay a foundation
People-readiness, process reengineering,
and change management
Mobility and
Expense
governance
Mobile security
management
Mobile application
development/
management
Mobile device and
device
management
Mobile user
experience
framework
Mobile applications
roadmap
Mobile technology
infrastructure
Mobile architecture
framework
Step 1: Have an Enterprise Vision & Strategy
Enterprise Vision and Strategy
Enterprise Business Mobility Strategy
Step 2: Review the Demand for Mobility
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A “simple request” the IT department was getting: Can I get
that (Read: “Any”) information on my:
‣ iPhone?
‣ iPad?
‣ Android?
‣ Phone?
‣ Own phone?
‣ Mac at home?
Step 3: Do your Research
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Global Survey: “Digital Megatrends 2015 - The Role of Technology in the
New Normal Market” by Oxford Economics
Step 3: Do your Research (cont’d)
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Special Report: “Mobile Outlooks 2012” by Kevin Benedict
covering:
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Mobile Strategy in the Enterprise
Mobile Strategy Influences
Deployment Strategy
Apps, Devices, Platforms and Skills
Approaching your Day-to-Day Infrastructure
Development Tools
Step 4: Building the Business Case
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Strong Business Needs
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Keep business processes moving
Faster decisions
Information access
Training
Product marketing
New Trends in IT
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Cloud-based services
Unwired mobile
Multiple devices
Mobile BI
Step 4: Building the Business Case (cont’d)
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Mobility Innovation and Advances
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iOS, Android, RIM, Windows Slate, Windows 8
Application development
Voice, video, data
Mobility Maturity
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Faster networks
Better GPS
New sensors (compass, accelerometer)
Faster processors
Better, larger displays
Step 5: Define Mobility for your organization
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Always on
Always connected
Ubiquitous
Immediate
Internet of things
Focused on process
Compact
Secure
Trivial to use
Work/personal mash-up
Step 6: Zero in on your own Mobility Rules
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Keep business processes moving anywhere
Allow decision making from anywhere
Data consumed “on the go”
Data entered at the source
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iOS: iPhone, iPad
Laptop: Windows 7
Email and communications (SMS, video, etc.)
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Security and simplicity are key
More at upcoming Events
“Enterprise Mobility 2012” conference next week from 10/29 to 10/31 at the
Mandalay Bay Hotel in Las Vegas – Join me on 10/31 from 10am - 11.15am
for my session: “How to deploy critical SAP reports to the iPad”
I will also be available as part of “Ask the experts” on 10/30 at 5pm at the
same location
2.5 hour Mobility for Supply Chain Jump-Start session at beginning of this
conference, hosted in Las Vegas from March 5-8, 2013 and in Prague from
April 24-26
Questions?
Contact:
Winni Hesel
[email protected]