Titlepage How to Manage Your Network with SPECTRUM SPECTRUM Enterprise Manager Network Management Notice Aprisma Management Technologies, Inc. (Aprisma) reserves the right to make changes in specifications and other information contained in this document without prior notice. The reader should in all cases consult Aprisma to determine whether any such changes have been made. The hardware, firmware, or software described in this manual is subject to change without notice. IN NO EVENT SHALL APRISMA, ITS EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO LOST PROFITS) ARISING OUT OF OR RELATED TO THIS MANUAL OR THE INFORMATION CONTAINED IN IT, EVEN IF APRISMA HAS BEEN ADVISED OF, KNOWN, OR SHOULD HAVE KNOWN, THE POSSIBILITY OF SUCH DAMAGES. Copyright © January 2001 by Aprisma Management Technologies, Inc. All rights reserved. Printed in the United States of America. 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How to Manage Your Network Page 3 Contents Introduction 8 SPECTRUM Core and Network Management .............................................................9 Additional SPECTRUM Network Management ............................................................9 Optimizing Your Network Model 10 Before You Begin .......................................................................................................11 Optimizing Your Network Model .................................................................................12 Understanding Your Network Model .......................................................................12 Port Connection Representation .........................................................................15 Completing Your Network Model ............................................................................16 Generating an Inventory Report of Your Modeled Devices .................................17 Comparing the Inventory Report to Your Inventory List ......................................23 Modeling Devices Manually ................................................................................24 Resolving Port Connections ................................................................................25 The Device Topology View ..............................................................................25 Using the Device Topology View to Identify and Resolve Port Connections ...27 Rearranging Your Network Model ..........................................................................29 Management Capacity Options ..............................................................................33 Polling Intervals ...................................................................................................33 Setting Polling Intervals .......................................................................................35 Command Line Interface .................................................................................35 Model Information View ...................................................................................36 Setting Polling Intervals for Applications .............................................................36 Disabling Polling for Endpoints ...........................................................................37 Command Line Interface .................................................................................37 Model Information View ...................................................................................38 Customizing Your Network Model ..............................................................................39 Using the Annotation Toolbox ................................................................................40 Using the Change Background Option ...................................................................41 Changing Backgrounds ..........................................................................................41 Background Color ...............................................................................................42 Using Organizational Views ....................................................................................44 Maintaining Your Network Model ...............................................................................47 How to Manage Your Network Page 4 Co n te nt s Co n te nt s Adding or Changing Devices on your Network .......................................................47 To remove a device model from your network model: ........................................47 To add a device model to your network model: ..................................................48 Scheduling Database Backups ...............................................................................48 To Backup Your Database From the Control Panel: ...........................................48 To Restore Your Database From the Control Panel: ..........................................49 To Schedule Regular Database Backups From the Control Panel: ....................49 Configuring for Fault Management 50 Setting Thresholds .....................................................................................................50 Alarm Thresholds ...................................................................................................50 Rollup Condition Thresholds and Significance Levels ............................................51 Configuring Traps .......................................................................................................53 Creating New Traps ................................................................................................54 Configuring Alarms .....................................................................................................60 Using SpectroWATCH ............................................................................................60 Configuring Redundancy ............................................................................................61 Redundant Paths ....................................................................................................61 Redundant SpectroSERVERs ................................................................................61 Fault Management 63 Fault Detection ...........................................................................................................66 What Does a Device Condition Color Indicate? .....................................................66 Contact Status Label Blue ...................................................................................67 Contact Status Label Green ................................................................................67 Contact Status Label Yellow ...............................................................................67 Contact Status Label Orange ..............................................................................67 Contact Status Label Red ...................................................................................68 Contact Status Label Gray ..................................................................................68 What Does a Rollup Condition Color Indicate? ......................................................68 How Is a Rollup Condition Detected? .....................................................................69 Audible Alarms .......................................................................................................71 Fault Isolation .............................................................................................................72 Enterprise Alarm Manager ......................................................................................72 Accessing the Enterprise Alarm Manager ...........................................................73 Using the Enterprise Alarm Manager ..................................................................75 Navigate In and Point and Click .............................................................................76 How to Manage Your Network Page 5 Co n te nt s Co n te nt s Chassis Device View ..............................................................................................78 Accessing the Chassis Device View ...................................................................79 Device Topology View ............................................................................................80 Accessing the Device Topology View .................................................................80 Using the Device Topology View ........................................................................80 Performance View ..................................................................................................81 Accessing the Performance View .......................................................................82 Using the Performance View ...............................................................................82 What is in the Performance View? ..................................................................82 Pie Charts ........................................................................................................83 Troubleshooting with the Performance View ...................................................85 Beyond the Performance View ...............................................................................89 SPECTRUM Intelligence 90 Static Configuration of Device Models .......................................................................90 Dynamic Configuration of Device Models ..................................................................90 Model Status and Rollups ..........................................................................................92 Attributes Determining Condition and Rollup Condition .........................................94 Condition and Rollup Condition Sensitivity .............................................................97 Rollup Condition Flow .............................................................................................99 Example of Rollup Condition Propagation ............................................................101 Organization Models .............................................................................................106 Fault Isolation ...........................................................................................................106 Contact Status ......................................................................................................107 Models ..................................................................................................................109 Duplicate Addresses ................................................................................................118 Automatic Naming and Addressing in SPECTRUM .................................................120 Monitor Points ..........................................................................................................121 Monitor Point Statistics .........................................................................................122 Composite Monitor Point Statistics ...................................................................123 Discrete Monitor Point Statistics .......................................................................123 Monitor Point Calculations in SpectroWATCH ..................................................129 Detection of Firmware Problems ..............................................................................130 Device Threshold Events .........................................................................................130 Redundancy .............................................................................................................130 Alternate Path Repeater Management .....................................................................135 Device Lost and Found ............................................................................................136 How to Manage Your Network Page 6 Co n te nt s Co n te nt s Device Type Verification ..........................................................................................136 Device Type Mismatch .........................................................................................137 In-Band Configuration of Device Alarms ..................................................................138 Interface Intelligence ................................................................................................138 Interface Alarms ...................................................................................................141 Interface Events ....................................................................................................142 Index How to Manage Your Network 144 Page 7 Introduction SPECTRUM is a powerful and flexible network management software program that provides a network administrator with effective and reliable network management tools. Reliable network management has become a necessity to maintain a competitive edge in today’s market place. SPECTRUM’s diversity of features and functionality can seem intimidating to an administrator just beginning to use the product. Not only does the SPECTRUM core* product provide a wide variety of features and functionality, but an additional array of separately purchasable Aprisma or third-party add-on components offers the means for further customizing or extending SPECTRUM. Given these extensive management capabilities, the need for a book describing the use of these network management tools has become increasingly important. This document is an attempt to address the need for a “how to” approach in using SPECTRUM to effectively manage a network. The focus will be on the management features included with the core product and how to use them. * Core product refers to those components included in the basic SPECTRUM package. How to Manage Your Network Page 8 In tro d uc t i on S P E CT R UM C o r e an d Ne t wo r k M an a ge m en t SPECTRUM Core and Network Management Using SPECTRUM to successfully manage your network involves reducing network downtime, improving network performance, and maintaining a clear and up-to-date model of your network. SPECTRUM functionality allows you to optimize your network model, supports proactive fault management and fault isolation, and provides network performance enhancement capabilities. The flexibility of SPECTRUM allows an administrator to: • Customize the network model to optimize ease-of-use, performance, and fault management. • Keep the network model up-to-date as devices or subnets are added or removed. • Identify and isolate network faults down to a port level. This document describes these management tasks and the management techniques used to achieve them. Additional SPECTRUM Network Management Ethernet IEEE 802.3 is the network management standard that is used in the SPECTRUM management examples described in this document. Additional separately purchasable SPECTRUM network management products provide management of other networking standards. Some of these products are: • Frame Relay Manager • ATM Circuit Manager • VLAN Fault Isolation • Non-Persistent Connections Manager • RMON Contact Aprisma for more information about these products. How to Manage Your Network Page 9 Optimizing Your Network Model This chapter describes how to refine an autodiscovered network model to improve management capabilities. This process includes: • Optimizing your network model - Understanding the network model - Completing your network model - Rearranging your network model for optimal monitoring capabilities - Optimizing management capacity • Customizing your network model - Using annotations and backgrounds to locate and identify your network - Creating SPECTRUM views for locating or grouping devices and sub-nets based on your network needs • Maintaining your network model - Adding and/or changing devices in your network - Saving, restoring, and automatically scheduling database backups How to Manage Your Network Page 10 Op ti m iz i n g Y ou r Ne tw ork M od e l B ef or e Y o u B eg i n Before You Begin In order to properly model your network and facilitate the management techniques described in this document, it is important that the following prerequisites are met: • Your network design meets all established Ethernet specifications (as outlined by the IEEE 802.3 group). • You have an accurate network diagram mapping the physical placement of your devices, nodes, and cable. • You have an inventory list of all the devices in your network. (This network diagram and list will be used to verify that SPECTRUM’s Autodiscovery has modeled all the devices and properly resolved all port connections.) • Your network has been autodiscovered initially to allow SPECTRUM to identify and communicate with all the devices on your network. When AutoDiscovery is run, SPECTRUM may not be able to identify devices that are temporarily off the network or not allowing management communication. Completing your network model will require some subsequent manual modeling. How to Manage Your Network Page 11 Op ti m iz i n g Y ou r Ne tw ork M od e l Op ti m i z i ng Y ou r Ne tw ork M od e l Optimizing Your Network Model Once your network has been autodiscovered, you may want to perform the tasks described in this section to complete your network model as well as optimize management capabilities. Understanding Your Network Model SPECTRUM’s representation is based on logical relationships and rules and may not look exactly like your network diagram. AutoDiscovery uses address tables and ICMP pings to identify subnet address ranges and devices within those ranges. Once discovered, those devices and subnets are modeled by SPECTRUM. Figure 1 and Figure 2 illustrate the relationship between the actual devices, the network diagram, and SPECTRUM’s network model. These figures show how your network is represented by SPECTRUM. How to Manage Your Network Page 12 Op ti m iz i n g Y ou r Ne tw ork M od e l Figure 1: Your Actual Network WanLink Router IPClassBLAN EMM-E6 EMM-E6 LAN 132.177.117.0 Fanout A LAN 132.177.118.0 Your Actual Network How to Manage Your Network Page 13 Op ti m iz i n g Y ou r Ne tw ork M od e l Figure 2: SPECTRUM Representation of Your Network SpectroGRAPH: Topology: LAN SpectroGRAPH: Topology: Universe File View Tools File Help Bookmarks View Tools Bookmarks Help 132.177.118.0 132.177.117.0 EMM-E6 LAN_802_3 LAN_802_3 132.177.118.0 VNM EMM-E6 132.177.119.0 LAN_802_3 LAN_802_3 SpectroGRAPH: Topology: 132.177.117.0 File View Tools Bookmarks SpectroGRAPH: Topology: 132.177.118.0 File View Tools Bookmarks Workstation Workstation Workstation Workstation Bridge CSIRptr Bridge Workstation CSiRptr Workstation CSI Repeater CSIRepeater Workstation Workstation Fanout A How to Manage Your Network Page 14 Op ti m iz i n g Y ou r Ne tw ork M od e l Port Connection Representation SPECTRUM represents port level connections between devices in the Device Topology views. The Device Topology view shows you the devices that are connected to each port for the selected device. Figure 3 provides an example of a Device Topology view for the EMM-E6 device. Figure 3: Device Topology View for the EMME/EMM-E6 SpectroGRAPH: Device Topology: EMM_E6 File View Tools Bookmarks Help M I I M M I 1 M 0 F u n k n o F O R M I M E M M l E 6 BRtrCSIEMM-E6 LAN 802.3 LAN 802.3 LAN 802.3 Network A Network B Network C CSIRptr CSIRptr CSIRptr 1 FWD ETHERNET 2 FWD ETHERNET 3 FWD ETHERNET 0.0.2.1.0.5.1.A:BC 0.0.2.1.0.5.1.A:BC 0.0.2.1.0.5.1.A:BC 0 0 0 How to Manage Your Network Page 15 Op ti m iz i n g Y ou r Ne tw ork M od e l If SPECTRUM does not understand which port a device is connected to, the device model will appear in the Off-Page Reference panel. AutoDiscovery should correctly place all of these connections; if it does not, you will need to refer to the Resolving Port Connections section of this chapter to resolve the connections and allow SPECTRUM to properly monitor the device. Completing Your Network Model When AutoDiscovery is initially run, SPECTRUM may not be able to identify devices that are temporarily off the network or not allowing management communication. Although you may have run AutoDiscovery twice during a 48-hour period as recommended, some devices may not have been identified by SPECTRUM. To identify and properly locate any undiscovered devices or unresolved port connections, you must analyze your network diagram. The process of completing your network is as follows: 1 Generate an Inventory Report to identify all devices that have been modeled with AutoDiscovery. 2 Compare the Inventory Report to your inventory list of network devices to determine if any devices were not modeled. 3 Manually model any devices that were not modeled through AutoDiscovery. 4 Use the Device Topology view to resolve any unresolved port connections. How to Manage Your Network Page 16 Op ti m iz i n g Y ou r Ne tw ork M od e l Generating an Inventory Report of Your Modeled Devices Devices that were not contacted during the Autodiscovery process need to be identified and discovered individually or within a range. To determine what devices have been modeled, generate an Inventory Report as follows: 1 Select Reports then Generate from the Tools menu. File View Tools Bookmarks Options... Alarm Manager AR System Gateway AutoDiscovery Client View Data Export Event Log MibTools MALT Performance View Reports SANM Policy Administrator Format... Search Manager Generate... SpectroRx Display... User Editor The SPECTRUM Report Generator view will appear Figure 4. How to Manage Your Network Page 17 Op ti m iz i n g Y ou r Ne tw ork M od e l SPECTRUM Report Generator View Figure 4: SPECTRUM Report Generator File Applications Help Report Type Alarm Inventory Statistical Landscapes... Event Up/Down Time Models banshee Report Format... Event Filters Output File... Date Range Day Post Generate Script Report Depth Site Name General Output Format Graphical Tabular Display (.GRF) ASCII (.TAB) Postscript (.ps) pace/Spectrum/report.config/default.rptrc GIF (.gif) pace/Spectrum/report.config/default.rptrc Postsricpt (.ps) 2 In the Report Type panel of the Report Generator view, select Inventory. 3 Select ASCII (.TAB) under Tabular for the output format. 4 If applicable, deselect any Graphical selections. 5 To select the models to be included in the inventory list, click on the Models button to open the Model Selection dialog box. How to Manage Your Network Page 18 Op ti m iz i n g Y ou r Ne tw ork M od e l Landscapes... Models Types... banshee Event Filters Report Format... Output File... Date Range Day Post Generate Script Report Depth Site Name General The Model Selection Dialog Box appears Figure 5. Figure 5: Model Selection Dialog Box SRG: Model Types Scope: Under Landscape Under Model Landscapes catapault Model Types 2E253_49R 2E253_49R_Mdul 2E42_27 2E42_27_Module 2E43_47 2E43_47_Module 2E43_51 2E43_51_Module 2E48_27 2E48_27_Module 2E49_27 2E49_27_Module 2E50_28 2E50_28_Module Select All Case Sensitive Deselect All Search OK How to Manage Your Network Cancel Page 19 Op ti m iz i n g Y ou r Ne tw ork M od e l 6 For the purpose of identifying undiscovered devices, highlight your landscape in the left-hand panel, and click on Select All at the bottom of the right-hand panel to include all models within that landscape. Click OK. 7 Select Detailed from the Report Depth button in the Report Generator view. Output File... Date Range Day Post Generate Script Site Name 8 Default Site Report Depth Detailed Click on the Report Format button. Landscapes... Models Types... banshee Event Filters Report Format... Output File... Date Range Day Post Generate Script The SRG:Report Format Dialog box appears.Figure 6 How to Manage Your Network Page 20 Op ti m iz i n g Y ou r Ne tw ork M od e l Figure 6: Report Format Dialog box Srg: Report Format Filter Ectrum/sg-support/csrib/*.rib* Directories Files .. 3comgenbdgapp 3omnetbld 3comnetbld2 3comsrcrteapp Atmifport Atm_network Selection Ace/spectrum/sg-support/csrib/* Ok 9 Filter Cancel Select Invt_Det.rib file as the format. This report information block file, located in the <SPECTRUM Installation Directory>/SG Support/CsRib/Inventory directory, provides a standard format for a detailed inventory report. (You can customize these reports with the Format option. See the SPECTRUM Report Generator User’s Guide.) Click OK. 10 Click on the Output File button to select an output file directory (the default directory is reports.output). Enter your output file name (e.g., inventory) and click OK. How to Manage Your Network Page 21 Op ti m iz i n g Y ou r Ne tw ork M od e l Landscapes... Models Types... banshee Report Format... Event Filters Output File... Date Range Day Post Generate Script 11 Select Generate from the File menu of the Report Generator view. 12 The following dialog box will appear. Click OK. SRG: Information Report Generation Invoked OK 13 Another dialog box appears when the report process has completed successfully. Click OK. How to Manage Your Network Page 22 Op ti m iz i n g Y ou r Ne tw ork M od e l 14 Print the file located in the <SPECTRUM Installation Directory>output.report/<your file name.TAB>. Figure 7 provides an example of an inventory report. Figure 7: Example Inventory Report SPECTRUM Network Inventory Report Date: LandscapeID: User Name: Site Name: Page: 1 06/10/96 8:52:00 0x400000 arlo_admin Headquarters Model Type Model Name IP Address BdgCSINB30 Bridge #1 132.177.2.28 GnSNMPDev tutor 132.177.1.7 GnSNMPDev Workstation #2 132.177.1.5 GnSNMPDev Workstation #3 132.177.1.6 GnSNMPDev Workstation #4 132.177.2.18 GnSNMPDev Workstation #6 132.177.2.24 GnSNMPDev Workstation #8 132.177.2.42 IPClassB Automapped LAN LAN Automapped LAN LAN_802_3 Automapped LAN Hub_CSI_IRM3 Hub #1 132.177.1.52 Hub_CSI_IRM3 Hub #2 132.177.2.14 Hub_CSI_MRXi Hub #3 132.177.2.36 Pingable PsPrinter #1 132.177.1.44 Rtr_Cisco Router #1 132.177.1.1 WS_SGI Workstation #5 132.177.2.23 WS_SGI Workstation #7 132.177.2.47 MAC Address Create Date 0.0.1D.3.4A.74 06/09/94 8.0.20.B.8B.56 06/09/94 8.0.20.45.89.4D 06/09/94 8.0.20.77.8.5 06/09/94 8.0.20.0.43.AC 06/09/94 8.0.20.CC.AA.BB 06/09/94 8.0.20.12.B2.32 06/09/94 06/09/94 06/09/94 06/09/94 0.0.1D.1B.3.6 06/09/94 0.0.1D.3.34.5A 06/09/94 0.0.1D.B.8B.56 06/09/94 0 06/09/94 0.0.C.80.1.26 06/09/94 8.0.69.B.8B.56 06/09/94 8.0.69.B.8B.56 06/09/94 Contact ESTB ESTB ESTB ESTB ESTB LOST ESTB ESTB ESTB ESTB ESTB ESTB ESTB ESTB ESTB ESTB ESTB Last Contacted Vendor Object ID 06/10/94 08:51 1.3.6.1.4.1.34 06/10/94 08:50 1.3.6.1.4.1.34 06/10/94 08:50 1.3.6.1.4.1.34 06/10/94 08:50 1.3.6.1.4.1.34 06/10/94 08:50 1.3.6.1.4.1.34 06/10/94 08:50 1.3.6.1.4.1.34 06/10/94 08:50 1.3.6.1.4.1.34 Undefined Undefined Undefined 08/20/93 08:50 1.3.6.1.4.1.34 06/10/94 08:50 1.3.6.1.4.1.34 06/10/94 08:50 1.3.6.1.4.1.34 06/10/94 08:50 1.3.6.1.4.1.34 06/10/94 08:51 1.3.6.1.4.1.34 06/10/94 08:50 1.3.6.1.4.1.34 06/10/94 08:50 1.3.6.1.4.1.34 Comparing the Inventory Report to Your Inventory List The Inventory Report lists all models that have been discovered. This includes LANs, applications, and device models. This list will be used in conjunction with your inventory list to determine if any devices within your network were not discovered. The applications that are listed in the report are not represented in a Topology view. For the purpose of completing your network, the applications are not needed for the comparison process. However, you may need the inventory of application models for a later section (Setting Polling Intervals for Applications on page 36). Note the IP address or range of any missing device(s). This information will be used in the following section to discover additional devices if necessary. How to Manage Your Network Page 23 Op ti m iz i n g Y ou r Ne tw ork M od e l If the initial Inventory Report contains LANs or Fanout models, you may have to run inventory reports for each LAN or fanout to determine which models are contained within them. The inventory report provides the information shown in Figure 8. Figure 8: Using the Inventory Report The IP address for that device or LAN. The unique name of the device or LAN. SPECTRUM Network Inventory Report Date: LandscapeID: User Name: Site Name: Page: 1 06/10/96 8:52:00 0x400000 arlo_admin Headquarters Model Type Model Name IP Address MAC Address BdgCSINB30 GnSNMPDev GnSNMPDev GnSNMPDev GnSNMPDev GnSNMPDev GnSNMPDev Bridge #1 tutor Workstation #2 Workstation #3 Workstation #4 Workstation #6 Workstation #8 132.177.2.28 132.177.1.7 132.177.1.5 132.177.1.6 132.177.2.18 132.177.2.24 132.177.2.42 0.0.1D.3.4A.74 8.0.20.B.8B.56 8.0.20.45.89.4D 8.0.20.77.8.5 8.0.20.0.43.AC 8.0.20.CC.AA.BB 8.0.20.12.B2.32 Create Date Contact 06/09/94 06/09/94 06/09/94 06/09/94 06/09/94 06/09/94 06/09/94 ESTB ESTB ESTB ESTB ESTB LOST ESTB Last Contacted Vendor Object ID 06/10/94 08:51 06/10/94 08:50 06/10/94 08:50 06/10/94 08:50 06/10/94 08:50 06/10/94 08:50 06/10/94 08:50 1.3.6.1.4.1.34 1.3.6.1.4.1.34 1.3.6.1.4.1.34 1.3.6.1.4.1.34 1.3.6.1.4.1.34 1.3.6.1.4.1.34 1.3.6.1.4.1.34 The Model Type Name for that device or LAN. Modeling Devices Manually If you have identified any devices that need to be modeled to complete your network model, they should be modeled manually. The following are examples of devices that require some manual modeling to complete your network: • MMAC-Plus and its associated modules • FDM Module • ForeRunner ATM Switch Module Refer to the specific management module guide for modeling instructions. How to Manage Your Network Page 24 Op ti m iz i n g Y ou r Ne tw ork M od e l Resolving Port Connections AutoDiscovery automatically identifies and resolves port connections between devices. It may be necessary to resolve some port connections manually to allow SPECTRUM to properly manage all devices on your network. To resolve port connections the following must be done: • Systematically go through all the Device Topology views to determine if you have any unresolved port connections. • Resolve each unresolved port connection. The Device Topology View The Device Topology view represents a device in terms of its ports and port connections. You can use the Device Topology view to: • Examine existing connections to a device. • Make new connections to other devices. • Navigate to other views via the icons displayed in the Device Topology view. • Access other views (Performance, Application, etc.) through the Device Icon panel and the menu. • Select which board’s ports are shown in the Connections Panel for a multi-slot device, such as a hub (Figure 9). • Resolve any undefined device connections represented by Off-Page Reference icons shown in the Unresolved Off-Page Reference Icon Panel. • Add, copy, erase, cut, paste, and destroy icons. You can access the Device Topology view using one of the following methods: • Highlight the icon and select DevTop from the Icon Subviews menu. • Double-click on the Device Topology down arrow on the icon. How to Manage Your Network Page 25 Op ti m iz i n g Y ou r Ne tw ork M od e l • Place the mouse pointer over the icon, click and hold the right mouse button and select DevTop from the pop-up Icon Subviews menu. Figure 8 provides an example of a Device Topology view. Figure 9: Example Device Topology View SpectroGRAPH: Device Topolog File View Tools Bookmarks Unresolved Off-Page Reference Icon Network Icon that contains the device connected to this port Icons for models that are connected to a specific port LAN 802.3 LAN 802.3 Network A Network B Port Connections CSIRptr Interface Icons 1 FWD ETHERNET 2 FWD ETHERNET 0.0.2.1.0.5.1.A:BC 0.0.2.1.0.5.1.A:BC 0 How to Manage Your Network CSIRptr 0 Page 26 Op ti m iz i n g Y ou r Ne tw ork M od e l Using the Device Topology View to Identify and Resolve Port Connections The Device Topology view indicates unresolved port connections between devices as Off-Page Reference icons in the Off-Page Reference Panel. Resolve the port connections as follows: 1 Open the Device Topology view for the device to check for Off-Page Reference icons in the Off-Page Reference Panel. If no Off-Page Reference icons appear, continue to the next device. 2 If an Off-Page Reference icon appears in the Device Topology view, use your network map to verify the physical connections between devices to ensure proper port connections. 3 Select Edit from the File menu in the Device Topology view. 4 Highlight the Off-Page Reference icon (Figure 10) and drag it to the proper port. You may have to scroll the Port Connections Panel to view all the port connections. Release the mouse button when the icon is placed over the correct port. How to Manage Your Network Page 27 Op ti m iz i n g Y ou r Ne tw ork M od e l Figure 10: Resolving a Port Connection SpectroGRAPH : Device Topology : 111.222.333.4 File View Tools Help Bookmarks File > Edit 111.222.333.4 Highlight C A Y M A N C R M 2 R E I M I M R 1 0 B T I M I M C M I M E M M - E - EMM-E6 Drag Release A ON ETHERNET B OFF ETHERNET C OFF ETHERNET D ETHE 0:0:1D:19:AC:52 0:0:1D:19:AC:53 0:0:1D:19:AC:54 0:0:1D:1 0:0:0: 111.222.333.4 0:0:0:0 0:0:0:0 5 Repeat step 4 for each Off-Page Reference icon in this view. 6 Select Close Edit from the File menu to exit the Edit mode. 7 Repeat steps 2 through 6 for each device with unresolved port connections. How to Manage Your Network Page 28 Op ti m iz i n g Y ou r Ne tw ork M od e l Rearranging Your Network Model SPECTRUM flexibility allows you to group devices at any level within a conceptual model to reduce the complexity of your topology views. This is done by creating conceptual models, such as LAN, Fanout, Network, FDDI, etc., and placing the groups of modeled devices within them. SPECTRUM intelligence functions, such as rollup conditions, will still apply and enable you to effectively manage those devices. In our example, a LAN_802_3 Topology view displays a hub and its connected workstations as shown in Figure 11. In this example, we create a Fanout icon to represent the devices at the LAN_802_3 Topology level and cut and paste the workstation icons into the Fanout model. The procedure below can be used for all conceptual models. Figure 11: Example Network Topology View SpectroGRAPH : Primary Landscape File View Tools Bookmarks Help Router #1 Hub # 2 Hub_CSI_IRM3 1 Review your network and identify groups of devices that could logically be placed in a group model. Note the Hub and connected workstations in this example. 2 Select Edit from the File menu of the LAN_802_3 Topology view. How to Manage Your Network Page 29 Op ti m iz i n g Y ou r Ne tw ork M od e l 3 Select New Model... from the Edit menu. 4 Select Fanout from the Select Model Type dialog box and click OK. 5 Enter the name of the Fanout (TechPubs in Figure 12) and click OK in the Creation dialog box. 6 Select Close Edit from the File menu to exit Edit mode. 7 Open the Fanout Cablewalk view by double-clicking on the down arrow shown in Figure 12. Figure 12: Creating a Fanout Model SpectroGRAPH : Primary Landscape File View Tools Bookmarks Help Router #1 Hub # 2 Hub_CSI_IRM3 TechPubs Down arrow 8 Select Edit from the File menu for the Fanout Cablewalk view (Figure 13) and for the LAN_802_3 Topology view (Figure 11). How to Manage Your Network Page 30 Op ti m iz i n g Y ou r Ne tw ork M od e l Figure 13: Fanout Cablewalk SpectroGRAPH : Cable Walk : Fanout File View Tools Bookmarks Help TechPubs 9 In the LAN_802_3 Topology view, hold down the shift key and use the mouse pointer to highlight each workstation icon connected to the hub (Figure 14). Figure 14: Selecting the Models to be Grouped SpectroGRAPH : Primary Landscape File View Tools Bookmarks Help Router #1 Hub # 2 Hub_CSI_IRM3 TechPubs How to Manage Your Network Page 31 Op ti m iz i n g Y ou r Ne tw ork M od e l 10 Select Cut from the Edit menu in the LAN_802_3 Topology view. 11 Click OK in the Confirm dialog box. 12 Select Paste from the Edit menu in the Fanout Cablewalk view. 13 Select Close Edit from the File menu in the Fanout Cablewalk view and LAN_802_3 Topology views. These two views will appear as shown in Figure 15. Figure 15: SpectroGRAPH : Cable Walk : Fanout File View Tools Bookmarks SpectroGRAPH : File View Tools New Grouped Views Bookmarks Help Help TechPubs Router #1 Hub # 2 TechPubs Hub_CSI_IRM3 How to Manage Your Network Page 32 Op ti m iz i n g Y ou r Ne tw ork M od e l Management Capacity Options There are several options to alter SPECTRUM management capacity. Each option is a trade-off between management level and SpectroSERVER resources. Polling Intervals SPECTRUM polls devices at intervals to access management information. You can change the polling interval for each device. • If you increase the time between polls you will use less bandwidth for management traffic. However, you will have less frequent updates of device status. • If you decrease the time between polls you will have more frequent updates of device status. However, you will use more bandwidth for management traffic. You can set staggered polling intervals to reduce network management traffic and at the same time enhance fault management capabilities as shown in Figure 16. If all the devices in the example were using the default polling interval of 60 seconds, they would all be using bandwidth every 60 seconds. By setting the polling interval for the router at 60 seconds and all of the other devices to 600 seconds, the SpectroSERVER resource utilization is reduced. However, you will not lose management capabilities because if anything happens to the devices downstream from the router, polling will be interrupted and an alarm will be generated. How to Manage Your Network Page 33 Op ti m iz i n g Y ou r Ne tw ork M od e l Figure 16: Staggering Polling Intervals Polling Interval=60 WanLink Router Polling Intervals=600 Polling Interval=600 Polling Interval=600 How to Manage Your Network Page 34 Op ti m iz i n g Y ou r Ne tw ork M od e l Setting Polling Intervals You may change the polling interval for each device in the Model Information view for that model, or you may individually or globally change the polling interval by model type using a Command Line Interface (CLI) script. Command Line Interface The CLI script for this purpose and general directions for its use are in the file <SPECTRUM Installation Directory>/vnmsh/sample_scripts/ update_mtype. You must enter three arguments for the script: the model type name, the polling interval attribute ID, and the polling interval value in seconds. 1 From the command line in the directory <SPECTRUM Installation Directory>/vnmsh/sample_scripts, enter the following and press return: update_mtype <model type name> 0x10071 <new polling interval in seconds> Example: 2 update_mtype Host_Sun 0x10071 30 At the prompt, select an individual model or all models of that type. Example: 0x100001 <model> 0x60000 Host_Sun 0x100002 <model> 0x60000 Host_Sun 0x100003 <model> 0x60000 Host_Sun 0x100001 or <model> selects the individual model 0x60000 or Host_Sun selects all models of that type 3 Press return and the system will indicate success or failure and disconnect you from CLI. In the example, the polling interval for all the selected Host_Sun models will be changed to 30 seconds. How to Manage Your Network Page 35 Op ti m iz i n g Y ou r Ne tw ork M od e l Model Information View You may alter the polling interval for each device individually in the Model Information view of that model as follows: 1 Open the Model Information view for the endpoint model. 2 Enter new polling interval (in seconds) in the Poll Interval field. 3 Select Save All Changes from the file menu. 4 Click OK in the confirm dialog box. Setting Polling Intervals for Applications Application model types also have polling intervals. Some application models initially have their polling interval set to zero. To set the polling interval for these application models, use the same methods described in the previous section. Tip: It is recommended that you check your inventory report for application models and run the update_mtype script on each global application model type to set a polling interval of 60 seconds. How to Manage Your Network Page 36 Op ti m iz i n g Y ou r Ne tw ork M od e l Disabling Polling for Endpoints Administrators may not want to see the models of endpoints because of the alarms that may occur each time the endpoints, such as workstations, are powered down. Some administrators do not model endpoints for this reason. If you wish to have the endpoints modeled, but do not wish to use bandwidth with network polling traffic, you can disable polling to these models using one of the following methods: Command Line Interface The CLI script for this purpose and general directions for its use are in the file <SPECTRUM Installation Directory>/vnmsh/sample_scripts/ update_mtype. You must enter three arguments for the script: the model type name, the polling interval attribute ID, and the polling interval value in seconds (0). 1 From the command line in the directory <SPECTRUM Installation Directory>/vnmsh/sample_scripts, enter the following and press return: update_mtype <model type name> 0x10071 <new polling interval in seconds> Example: 2 update_mtype Host_Sun 0x10071 0 At the prompt, select an individual model or all models of that type. Example: 0x100001 <model> 0x60000 Host_Sun 0x100002 <model> 0x60000 Host_Sun 0x100003 <model> 0x60000 Host_Sun 0x100001 or <model> selects the individual model 0x60000 or Host_Sun selects all models of that type 3 Press return and the system will indicate success or failure and disconnect you from CLI. How to Manage Your Network Page 37 Op ti m iz i n g Y ou r Ne tw ork M od e l In the example, the polling status for all the selected Host_Sun models will be disabled. Do not set the Polling Status flag to “False”. This can adversely effect SPECTRUM’s fault isolation intelligence. Caution: Model Information View You may disable polling for each device individually in the Model Information view of that model as follows: 1 Open the Model Information view for the endpoint model. 2 Change the Poll Interval field to “0”. 3 Select Save All Changes from the file menu. 4 Click OK in the confirm dialog box. Do not change the Polling Status button to False. This can adversely effect SPECTRUM’s fault isolation intelligence. Caution: How to Manage Your Network Page 38 Op ti m iz i n g Y ou r Ne tw ork M od e l C us t om i z i ng Y ou r Ne tw ork M od e l Customizing Your Network Model SPECTRUM functionality provides such features as the Annotation Toolbox, the Change Background option, and Organizational and Location Views to customize your network model to enhance management capabilities. • Annotation Toolbox - provides a set of graphic tools that allow you to annotate your SPECTRUM views such as: - Labeling - Drawing graphical images - Changing background colors • Change Background option - allows you to select an image to be used as the background for the entire view such as: - World map - Aerial photographs - Floor plans • Organizational and Location Views - allow you to copy device models into views that are created to group models based on location or administrative responsibility of devices for ease of management. How to Manage Your Network Page 39 Op ti m iz i n g Y ou r Ne tw ork M od e l Using the Annotation Toolbox The Annotation toolbox gives you access to the color palette and drawing tools (line, circle, box, and text). There are also a variety of options for changing fonts, line width, and colors. The Annotation Options window is described in more detail in Annotation Toolbox. Figure 17 provides an example of how you might annotate a Topology view to help understand SPECTRUM’s representation of your network. Annotation of a Topology View Figure 17: SpectroGRAPH: Topology File View Tools 132.177.117.0 Bookmarks Wiring Closet 45 - 2nd Help 132.177.118.0 EMM-E6 LAN_802_3 LAN_802_3 Technical Documentation Building 45 2nd Manufacturing Building 45 1st 132.177.118.0 LAN_802_3 How to Manage Your Network Page 40 Op ti m iz i n g Y ou r Ne tw ork M od e l Using the Change Background Option This option allows you to change the background color and raster image, and to set the maximum size of the window for the current GIB View. The Background Color label button accesses the Color Selection palette, from which you can select a color and corresponding color number. The Background Raster button allows you to open the Select File dialog box and choose a background raster image file. The image you select becomes the background for the view. The window size will change to accommodate the size of the raster image you select. Changing Backgrounds Use this menu option to change the dimensions and background color and/or the background raster image for a GIB View. Select the Change Background… option from the Edit menu. The Change Background dialog box appears as in Figure 18. Figure 18: Change Background Dialog Box Change Background 220 Background Min Width = 1507 Min Height = 707 Height Width = 1544 Screen Width = 1258 757 Screen Height = 985 Background Raster OK How to Manage Your Network Cancel Help Page 41 Op ti m iz i n g Y ou r Ne tw ork M od e l Background Color To change the Background Color: 1 Enter the desired window dimensions, in pixels, into the Height and Width fields of the Change Background dialog box. These entries define the maximum window size; you cannot resize the window beyond the selected size dimensions. 2 If you know the index number for the desired background color from the color palette, you can enter the index number directly into the Background Color field. Otherwise, click on the Background Color button to open the Select Color Index dialog box (Figure 19). SPECTRUM displays color index numbers 77 through 255 within the individual color blocks of the SPECTRUM Color Palette. (Only these colors are used by SPECTRUM). Figure 19: Select Color Index Dialog Box 77 78 91 92 Select Color Index SPECTRUM Color Palette with Associated Index Numbers Click the left mouse button on the desired color and click OK to apply a color to the view. or Double-click on any color in the palette to select that color and close the palette dialog box. How to Manage Your Network Selected Color: OK 247 Cancel Page 42 Op ti m iz i n g Y ou r Ne tw ork M od e l To change the background graphics, click the Background Raster button on the Change Background dialog box. Raster is a term used to describe the background graphics image in a view. The Select File dialog box lists image files available in the CsImage/Background directory. Some of these are solid color backgrounds and others are graphic images. The file select dialog box permits selecting image files written in Aprisma graphics file format (.csi) or Tagged Image File Format (TIFF). SPECTRUM supports the most commonly used (non-compressed and PackBitscompressed) TIFF file formats. Image files used as a background image must be placed in the SPECTRUM Installation Directory/SG-Support/ CsImage/Background directory. Note: Note: The maximum size of the view is the size of the background raster image. The window view may not be enlarged to be larger than the size of the raster image selected. To change the background to a raster image from the Change Background dialog box: 1 Select the Background Raster button. The Select File dialog box appears as in Figure 20. Figure 20: Select File Dialog Box Select File Filter /space/Spectrum/SG-Support/CsImage/Background/* Directories /Spectrum/SG-Support/CsImage/Background/. /Spectrum/SG-Support/CsImage/Background/. /Spectrum/SG-Support/CsImage/Background/. Files Bd_Genbd1.csi Bd_Genbd2.csi Bd_Genbd3.csi Bk_DkBlue.csi Bk_Oat.csi Bk_LtOat.csi Bk_MdBlue.csi Default.csi Selection /space/Spectrum/SG-Support/CsImage/Background/ OK How to Manage Your Network Filter Cancel Help Page 43 Op ti m iz i n g Y ou r Ne tw ork M od e l 2 Select the directory for the desired graphic file in the left-hand panel. Apply a filter to file selections if necessary. 3 Select an image file by clicking on the file name in the right-hand panel. 4 Click on OK to confirm your selection, or Cancel to leave the background unchanged. 5 Click on OK in the Change Background dialog box, or Cancel to leave the background unchanged. If these are the only changes being made to the view at this time, use the Close Edit option in the File menu to exit edit mode. Using Organizational Views The Organizational view (aka Org-Chart view) allows you to group subnets and device models based on organizational considerations such as: • Administrative responsibilities; for example, an operator has been assigned responsibility for all routers in your network • Corporate structure; for example, the finance department network device models are grouped in their own organizational view • Network critical devices; for example, devices that directly affect the operations of a department or work group. A variety of Org-Chart views are available to help you manage your network based on your specific needs and network design. The procedure described below is an example of how to create an Org-Chart view for management of all routers in your network. 1 From the View menu of any Topology view, select New View > OrgChart. 2 Select Edit from the File menu in the Org-Chart view. 3 Select New Model from the Edit menu. 4 Select Org_Owns from the New Model dialog box and click OK. How to Manage Your Network Page 44 Op ti m iz i n g Y ou r Ne tw ork M od e l 5 Enter a unique name to best represent your Org_Owns model (for example, NetRouters). The Org_Owns model icon will appear in the Org-Chart view. 6 Select Close Edit from the File menu. 7 Double-click on the Org_Owns view button to open the view. SpectroGRAPH: Org-Chart: TopOrg File View Tools Bookmarks Help Routers Org_Owns 0 8 Select Edit from the File menu in the Org_Owns view. 9 Copy all routers in your network into this view as follows: a Open the applicable Topology view and select Edit from the File menu. b Highlight all routers in the topology view to be copied into the Org_Owns view. c Select Copy from the Edit menu in the applicable Topology view. Click OK in the Confirm dialog box. d Select Paste from the File menu in the Org_Owns view. All routers copied will appear in the view. e You can arrange routers in the view as shown below. How to Manage Your Network Page 45 Op ti m iz i n g Y ou r Ne tw ork M od e l SpectroGRAPH: OWN: Routers File View Router 1 CiscoRtr Building 35 f Tools Bookmarks Router 2 CiscoRtr Building 37 Help Router 3 CiscoRtr Building 38 Router 4 CiscoRtr Manufacturing Select Close Edit from the Topology views and the Org_Owns view to return to view mode. 10 Using the Annotation Tool Box, label each router as to its location or significance. This will allow identification of the router for manageability. How to Manage Your Network Page 46 Op ti m iz i n g Y ou r Ne tw ork M od e l M a i nt ai n i ng Y ou r Ne tw or k M od e l Maintaining Your Network Model Once you have completed optimizing your network model, you may find the following procedures useful for maintaining your network: • Adding or changing devices on your network • Saving and restoring your database Adding or Changing Devices on your Network Whenever you add or change a device on your network, you will need to alter your network model to keep it up-to-date. You must be sure to destroy the model of the device being removed or the model will be put into Lost and Found. To remove a device model from your network model: 1 Navigate to the highest level topology view that contains the device model. 2 Select Edit from the File menu to put the view in the edit mode. 3 Select the model to be removed by clicking on it to highlight it. 4 Select Destroy from the Edit menu. 5 Select Close Edit from the File menu to exit the edit mode and save your changes. How to Manage Your Network Page 47 Op ti m iz i n g Y ou r Ne tw ork M od e l M a i nt ai n i ng Y ou r Ne tw or k M od e l To add a device model to your network model: 1 Navigate to the highest level topology view that should contain this device model. 2 Select Edit from the File menu to put the view in the edit mode. 3 Select New Model (or New Model By IP) from the Edit menu. 4 In the Select Model Type dialog box, enter a model type in the Filter: text box, click OK, enter a name and address in the Creation View dialog box (or just an IP address in the Create Model By IP Address dialog box). 5 Click OK. 6 Select Close Edit from the File menu. Scheduling Database Backups Once you have organized your SpectroGRAPH network model the way you want, you should save your database and schedule a regular database backup. A backup database will enable you to quickly return to your optimized network model if something happens to corrupt your database. This can save hours of work and should not be overlooked. To Backup Your Database From the Control Panel: 1 Click on the Save button. If SpectroGRAPH is not running, a dialog box will ask you what host you want to save the database against. Select the default host to save the current database. The Online Database Backup Configuration View opens. 2 Enable compression of files to save space. 3 Assign a prefix for the backup file name if desired. The default is db. 4 Assign a backup directory if one other than the default is desired. The default is <SPECTRUM Installation Directory>/SS-DB-Backup. 5 The minimum disk space required is shown. Check to make sure you have enough space to save the file. How to Manage Your Network Page 48 Op ti m iz i n g Y ou r Ne tw ork M od e l M a i nt ai n i ng Y ou r Ne tw or k M od e l 6 Click the Begin Backup Now! button. To Restore Your Database From the Control Panel: 1 Before restoring a database, it is always a good idea to backup the current database (unless this is a corrupt file). Refer to the instructions above on how to backup a database. 2 Click on the Restore button. A dialog box will ask if you want to initialize the database. If you are recovering from a corrupt file, you should choose the initialize option to add a further cleaning with the restoration of the database. If you do not choose to initialize, it will simply reload the backup database file. In either event, a dialog box will prompt you for the directory and name of the database file to load. 3 Click on the directory and file name of the database file you wish to load. 4 Click OK. To Schedule Regular Database Backups From the Control Panel: 1 Click on the Save button. The Online Database Backup Configuration View opens. 2 In the bottom half of the view, there is a section on Automatic Backup Setup. Click on the Enable button to enable automatic backups. 3 Enter the backup interval in hours and minutes. 4 Check the next backup date and time to make sure it is correct. 5 Check the top section of the view for the backup directory name and whether compression is selected. Set these variables as desired (refer to the section on how to backup a database). 6 Click the Begin Backup Now! button. How to Manage Your Network Page 49 Configuring for Fault Management SPECTRUM proactive fault management features provide you with the ability to set thresholds and configure traps, events and alarms to alert you before an actual fault occurs within your network. The following proactive fault management features are described in this section. • • • • • Setting Thresholds (Page 50) Configuring Traps (Page 53) Configuring Alarms (Page 60) Using SpectroWATCH (Page 60) Configuring Redundancy (Page 61) Setting Thresholds SPECTRUM icons use color to indicate two types of status for the modeled entities they represent. All models have a condition color that reflects the current contact and/or alarm status of the model itself. Additionally, “container” models, such as Networks and LANs, have a rollup condition color that reflects the composite status of all the other models they contain (i.e., their “children”). In other words, the status of a modeled device “rolls up” to the “parent” container model. Both types of status rely on threshold values to determine when and how the associated color will change. Thresholds for condition and rollup condition are discussed separately in the following two sections: Alarm Thresholds Alarm thresholds apply to individual devices. Based on your experience with your network, you may want to set threshold critical values within How to Manage Your Network Page 50 Co n fi gu ri n g fo r F au l t Ma n ag e me n t some or all devices that will generate an alarm condition if these values are exceeded. For example, the alarm thresholds that can be set for Cabletron’s EMM-E6 are defined as follows: • Traffic - You can set a threshold value for the load per unit of time for the repeaters and ports managed by the EMM-E6. • Collisions- You can set a threshold value for the number of collisions per unit of time for the repeaters and ports managed by the EMM-E6. • Broadcasts- You can set a threshold value for the number of broadcasts received within a period of time by the EMM-E6. • Errors- You can set a threshold value for the number of errors per unit of time for the repeaters and ports managed by the EMM-E6. Alarm thresholds are generally set through one of the Configuration views available for the modeled device. For specific information, consult the documentation for the SPECTRUM management module used to model the device for which you wish to set alarm thresholds. Rollup Condition Thresholds and Significance Levels Rollup condition thresholds are set to display a rollup condition color based on the sum of the significance levels for the alarms generated by devices within the models that “Contain” them (Figure 1). If two devices have a combined significance level of 7 and the rollup condition threshold for the device that contains them is 3, then the containing model will be orange. Set these thresholds and significance levels in the Model Information View for each model in your network. The Significance Level attributes define the numeric value for Yellow, Orange, and Red Conditions and Rollup Conditions. Like Rollup Thresholds, Significance Level values are administrator-defined values entered on a model-by-model basis. Significance Level field labels begin with the words “value when.” The default Significance Level values are: Value_When_Yellow=1 Value_When_Orange=3 How to Manage Your Network Page 51 Co n fi gu ri n g fo r F au l t Ma n ag e me n t Value_When_Red=7 Typically, models (devices) are divided into two classes, “significant” or “insignificant.” A significant device is any device that requires an administrator’s attention for proper network operation. Insignificant devices are typically endpoint devices, such as a PC or workstation. Insignificant devices usually toggle between Green and Blue (Condition Value = 0). Significant models can be made insignificant by changing their Value_When_Red attribute value to 0 (zero). Many users do not change the rollup thresholds from their default values because of the complexity of options available. Figure 21: Rollup Conditions Information Alarm Rollup Condition Color is Yellow Model Name 4 1 7 Landscape With a yellow rollup threshold set to 1 and the sum of the significance levels for the “Contained” models equal to 3, the rollup condition color will be yellow. Minor Alarm Rollup Condition Color is Orange LAN 802.3 Device Failure Device Condition Color is Red With an orange rollup threshold set to 3 and the sum of the significance levels for the “Contained” devices equal to 7, the rollup condition color will be orange. A noncritical device with a significance level of 7. HubCSIEMME How to Manage Your Network Page 52 Co n fi gu ri n g fo r F au l t Ma n ag e me n t C on f ig u ri ng Tra p s Configuring Traps Traps are used to generate rollup conditions, alarms, and event messages. Some traps are automatically set by SPECTRUM. The Event Configuration Editor allows you to define how SNMP traps (unsolicited SNMP messages) are handled. You can specify how trap codes and their associated parameters are mapped into SPECTRUM Events and Alarms. Caution: The procedures described in this section are intended to be used by a SPECTRUM Network Administrator. You should have a thorough understanding of SNMP Traps, Event and Alarm formats, and Event to Alarm mapping prior to using this feature. For more information on these subjects, refer to the Event Configuration Editor User’s Guide and Modeling with the GnSNMPDev Toolkit. SNMP traps are received from specific devices that support the Simple Network Management Protocol. Therefore all operations associated with editing SNMP trap information begin by selecting a specific device (model type). Traps can be mapped to events. An event is an indication that something has occurred on your network that SPECTRUM has noted. Events can be configured to generate alarms and can be mapped to Alarm Probable Cause messages which provide recommended actions regarding the alarm. Events are generated when a trap is received if that trap is mapped to an event. How to Manage Your Network Page 53 Co n fi gu ri n g fo r F au l t Ma n ag e me n t Creating New Traps If a trap for a particular model type does not exist, you can create and map a new one with the Event Configuration Editor. Before you create a new trap mapping, search through the trap list in the Configure Trap Mappings window to see if the type of trap you are looking for already exists. If not, follow the steps below to create a new trap mapping: 1 In the SPECTRUM Control Panel, select ECEditor from the Configure menu. 2 Click on the Traps button or select Configure Mappings from the Traps menu to open the Configure Trap Mappings window (Figure 2). How to Manage Your Network Page 54 Co n fi gu ri n g fo r F au l t Ma n ag e me n t Figure 22: The Configure Trap Mappings Window ECEditor: Configure Trap Mappings Developer Model Type Trap ID 3ComTokenRing 3ComTokenRing 3ComTokenRing 3ComTokenRing Ctron_CAT Ctron_CAT Ctron_CAT Ctron_CAT Ctron_CAT Ctron_CAT Ctron_CAT Hub3ComSSTR Hub3ComSSTR Hub3ComSSTR Hub3ComSSTR SwCat1200 SwCat1200 SwCat1200 SwCat1200 SwCat1200 SwCat1200 SwCat1200 0.0 1.0 2.0 3.0 1.0 1.3.6.1.4.1.9.5.6.1 1.3.6.1.4.1.9.5.6.1 1.3.6.1.4.1.9.5.6.2 1.3.6.1.4.1.9.5.6.2 1.3.6.1.4.1.9.5.6.3 1.3.6.1.4.1.9.5.6.4 Search 0x00010306 0x00010307 0x00010308 0x00010309 0x00010307 0x011c0000 0x011c0000 0x011c0001 0x011c0001 0x011c0002 0x011c0003 Prev All New Edit Trap Variable OID Copy Close New Copy Next Delete Instance ID Variable ID Edit 3 Event Code Delete What’s This? Click New in the Trap Action Area of the Configure Trap Mappings window. How to Manage Your Network Page 55 Co n fi gu ri n g fo r F au l t Ma n ag e me n t The New Trap Mapping dialog box opens. See Figure 23 below. Figure 23: New Trap Mapping Dialog Box ECEditor: New Trap Mapping Developer: Browse Model Type: Browse Trap ID: Maps to Event ID: Browse Disable Mapping OK How to Manage Your Network Cancel What’s This? Page 56 Co n fi gu ri n g fo r F au l t Ma n ag e me n t 4 Select a developer by clicking the Browse button to open the Select a Developer dialog box (Figure 24). Figure 24: Example of the Select a Developer Dialog Box Eceditor: Select A Developer Cabletron Calypso_softw1 Calypso_softw2 Calypso_softwa Cascade_comm Cayman_rtr Chem_abstracts Cinbelinfosys2 Cinbelinfosys3 Corning Cross_comm Next Filter Ok Cancel Text Box How to Manage Your Network Page 57 Co n fi gu ri n g fo r F au l t Ma n ag e me n t 5 Select a model type by clicking the Browse button to open the Select a Model Type dialog box (Figure 25). Figure 25: Example of the Select a Model Type Dialog Box Eceditor: Select A Model Type Bdg_csi_snb20 Bdg_csi_snb20 Bdg_csi_snb25 Icmppif Na_nov_lanmim Na_nov_lantern Pc_csi_dnicard Pc_csi_trdni Pingable Ss_api_pif Snmppif Data_relay_prt Next Filter Ok Cancel Text Box 6 Enter the Trap ID from the MIB object ID for the trap. This must be a dot-separated OID string. Example: 7 1.3.6.1.4.1.52.6.264 Select an Event Code and to map the trap to by clicking the Browse button to open the Select an Event dialog box (). How to Manage Your Network Page 58 Co n fi gu ri n g fo r F au l t Ma n ag e me n t Figure 26: Select an Event Dialog Box ECEditor: Select an Event Event Code: Event Message: 0x00e50002 0x00e50003 0x00e50004 0x00e50005 0x00e50006 0x00e50007 0x00e50008 Search Gauge Threshold has been exceeded. The port is {l 1}.{l 3}, with an error of {l 5}, where 3=HiCollisionRate 5=HiCRCErrRate 6=HiAlignmentErrRate 7=HiTrafficRate 8=HiJabberErrRate 9=HiCarrierSenseErrRate. (event Copy Delete Prev Shown Event Mapping New Next Event Message Formats/Table Configuration Event is mapped Event Priority: Event is logged Event generates Save Undo Alarm Alarm Condition: Critical Alarm Probable Cause ID: 0x00e50005 Alarm Probable Cause Description: Browse A GAUGE THRESHOLD HAS BEEN EXCEEDED Alarm SYMPTOMS: A rate trap has been received from the device. Trap PROBABLE CAUSES: Advanced Select Note: Note: 8 Close What’s This? Although the Select an Event dialog box looks identical to the Configure Event Messages dialog box you can only select an event and then return to the New Trap Mapping dialog box. Choose Configure Event Messages from the Event Configuration Editor main window if you want to edit an event message. Click Disable Mapping to prevent the creation of an event that would be associated with this trap. By turning Disable Mapping on (the button is recessed), the user can selectively log events. How to Manage Your Network Page 59 Co n fi gu ri n g fo r F au l t Ma n ag e me n t Co n fi gu r i n g A l a r m s 9 Click OK to save the changes and exit the New Trap Mapping dialog box. Note: Note: Traps can be edited in a similar fashion by clicking the Edit button in the top half of the Configure Trap Mappings window. Configuring Alarms Alarms are generated by SPECTRUM to let you know when defined thresholds have been exceeded. Each device reports to SPECTRUM when an event occurs. Some events generate alarms automatically. With other devices, such as Cabletron’s EMM-E6, you can configure alarms by setting threshold values for traffic, collision, broadcast, and errors. Alarms that are generated automatically by SPECTRUM are listed in SPECTRUM’s SS/CsVendor directory for each device management module. Probable cause files for these alarms are listed in the SGSupport/CsPCause directory. If these alarms are not sufficient for your needs, you may create your own alarms with SpectroWATCH, as described in the following section. Using SpectroWATCH You can use SpectroWATCH to monitor any attributes against thresholds you set to generate events and alarms. SpectroWATCH allows you to do the following: • Select the attribute(s) that you think are important to monitor for fault potential • Set the threshold value for that attribute(s) so that when the threshold is exceeded, an alarm is generated • Select the alarm severity for each threshold • Write the alarm message that will show up in the alarm view or alarm script that will be executed when the alarm is generated How to Manage Your Network Page 60 Co n fi gu ri n g fo r F au l t Ma n ag e me n t Co n fi g uri n g Re du n da n c y • Monitor either a single attribute or a complex formula of attributes, constant values, mathematical functions, and other existing formulas. Example: Two threshold watches could be set on a device’s packet rate: one to generate a yellow alarm when the value exceeds 10,000, which you have determined to be close to critical, and another to generate a red alarm when the value exceeds 15,000, which you have determined to be critical. For more information, refer to the SpectroWATCH Operator’s Reference. Configuring Redundancy As explained in the following two sections, SPECTRUM allows you to configure redundancy not only for paths between devices but for the network management system itself: • Redundant Paths (Page 61) • Redundant SpectroSERVERs (Page 61) Redundant Paths Redundant paths are used in the case of a primary path failure or overload. SPECTRUM will indicate that a failure has occurred and automatically switch to the redundant path to continue network operation. However, the ability of your network to handle a fault using redundant paths depends on the devices in your network (not all devices support redundancy) and how well redundant paths have been established. For instructions on setting redundant paths, refer to the management module guide for the particular device. Redundant SpectroSERVERs How to Manage Your Network Page 61 Co n fi gu ri n g fo r F au l t Ma n ag e me n t SPECTRUM provides for the loss of a critical server by allowing you to have up to two backup servers. These backup SpectroSERVERs are ready to go within minutes of the loss of the main server. The backup SpectroSERVERs have the same landscape handles, but different precedences, and do not actually poll any devices on the network until they are made the primary server. Frequently scheduled on-line backups ensure the database is as close as possible to the primary server’s database. Any traps should be configured to be sent to all backup SpectroSERVERs so that in the event of the loss of the primary SpectroSERVER, traps will still be sent to the backup server as it is operating. How to Manage Your Network Page 62 Fault Management The following SPECTRUM features provide rapid fault detection and are described in this chapter: • Rollup Condition Colors • Device Condition Colors • Audible Alarms This chapter also describes how to access SPECTRUM views to pinpoint a fault’s location using the following methods: • Point and Click on an icon’s double-click zones • Navigate In feature • Icon Subviews menu selections A Fault Isolation Flow Chart (Figure 27) is included as an example for using the detection and pinpointing features as described in this chapter to isolate a fault. This flow chart is not intended to cover all circumstances and fault conditions that may be experienced within your network but is for example only. The following applications, views, and navigational features can be useful in diagnosing network faults. • • • • • • Alarm Views Navigate In Chassis Device View Device Topology View MAC Address Locator Tool Performance Views. How to Manage Your Network Page 63 Figure 27: Fault Isolation Flow Chart Rollup Condition Alarm Generated LAN/Landscape Icon indicates a rollup condition. Refer to Fault Detection in the previous section. Open the LAN/Landscape Alarm Manager to identify the device, read the probable cause and recommended action. Refer to the Alarm View Section. Use Navigate In to access the LAN Topology containing the faulty device. Refer to the Navigate In section. Yes Is the alarm significant enough to require further investigation? Is the fault generating a condition color on the device? No Yes Acknowledge the alarm to silence it. Open the Alarm Managerfor the device and read the probable cause and recommended action for the specific alarm. Refer to the Alarm View section. No Continued How to Manage Your Network Page 64 Fa ul t M an a ge m en t Continued Open the Device View to identify the faulty port or module managed by the device. Refer to the Device View section. No Is there a rollup condition color on any of the LANs connected to the device? Yes Access the Device Topology View or open the LAN Topology View to identify the faulty device. Access the Alarm Manager for the device generating the alarm and read the probable cause and recommended action. Refer to the Alarm Manager section. Open the port or module performance view. Refer to the Performance View section. Is the fault caused by a device connected No to a port (e.g., excessive %Load). Access the Alarm Manager for the device generating the alarm and read the probable cause and recommended action. Refer to the Alarm Manager section. Disable the port from the Device View. Check the physical device for hardware, cable, or firmware failure. Yes Use the source address table, MALT, RMON, or a LAN analyzer to identify the offending device. Shut down the device if necessary. How to Manage Your Network Page 65 Fa ul t M an a ge m en t Fa ul t De te c ti o n Fault Detection Faults are detected through traps received from the device or configured through SPECTRUM. These traps are used to generate rollup conditions, device conditions, alarms, and event messages for any active port and any device. What Does a Device Condition Color Indicate? Device condition colors reflect the status of a model represented by an icon. The colors appear in the contact status label as shown in Figure 28. If an event caused the condition color to change, it is registered in the Event Log. The Alarm Manager will indicate the Symptom/Probable Cause and recommended actions for that event. Figure 28: Device Condition Colors (Contact Status Label) Device Condition Colors Blue - No contact with device Green - Contact established Yellow - First level of marginal operation or duplicate IP address HubCSIEMME Orange - Device is functioning but is unresponsive to management requests Red - Contact with this device has been lost Gray - This device cannot be reached due to a known error condition that exists on another device How to Manage Your Network Page 66 Fa ul t M an a ge m en t Contact Status Label Blue If SPECTRUM has not made contact with the device since the model was created, the contact status label will be blue. If this condition continues, ping (Packet Internet Groper) the device to see that it is alive as follows: • Highlight the icon and select Ping from the Icon Subviews > Utilities menu or click the Ping toolbar icon. The following message will appear on your console indicating that pinging is in progress. Pinging 132.177.118.24 PING 132.177.118.24 64 data bytes Contact Status Label Green If SPECTRUM has made contact and operation is normal, the contact status label will be green. Contact Status Label Yellow If a situation has occurred that does not impact the overall network operation, but SPECTRUM has received information, the contact status label will turn yellow. Example: A module within this hub has been removed. Example: An IP (Internet Protocol) address or physical (Ethernet) address has been assigned to this model that has already been assigned to another model. Contact Status Label Orange If SPECTRUM cannot retrieve management information from a device, but the devices connected to this device have a normal green contact status, then the contact status label will turn orange. Example: A firmware problem exists in the device. How to Manage Your Network Page 67 Fa ul t M an a ge m en t Contact Status Label Red If SPECTRUM detects a complete failure of the device or has lost contact with the device, the contact status label will be red. Contact Status Label Gray If the device status is unknown (suppressed), the contact status label will be gray. Example: If contact is lost due to network problems on a device upstream (between the SpectroSERVER and the device), the contact status label will turn gray. The problem could be in the network or in the actual device. Any devices connected downstream of the device are suppressed and will also turn gray. What Does a Rollup Condition Color Indicate? When a fault occurs with a device, a trap is generated by the device or by SPECTRUM for network management purposes. SPECTRUM receives the trap and generates a device condition color which indicates the status of the device. The importance of the device to your network determines the significance value you have placed on the condition. Figure 29 shows the location of the rollup condition color and defines the relationship between the color and the severity. Figure 29: Rollup Condition Colors Yellow - Information Alarm Orange - Minor System or Subsystem Failure Red - Major System or Subsystem Failure How to Manage Your Network Page 68 Fa ul t M an a ge m en t For example, a device that is critical to network performance would generate a red condition color when the device failed a high significance number associated with the condition would rollup a red rollup condition to the model that contains that device. This would indicate that a critical device or devices have failed within that model. This rolls up to the next level in the hierarchy, as determined by the significance level of the alarm and by the threshold level set for the next model in the hierarchy. For details on configuring rollup condition colors, thresholds, and significance levels, see Configuring for Fault Management on Page 50. How Is a Rollup Condition Detected? Rollup condition colors (Figure 30 and Figure 31) are used to indicate that a fault has been detected as described in the following example: How to Manage Your Network Page 69 Fa ul t M an a ge m en t Figure 30: Example Rollup Condition File View Tools Bookmarks Help The Red rollup color indicates that a critical system or subsystem failure has been detected within this landscape network. Model Name 4 1 7 Landscape Major alarm - rollup condition color is red. File View Tools Bookmarks Help IPClassB LAN_802_3 Major alarm - rollup condition color is red. File View Tools Bookmarks Help Automapped_LAN Bridge LAN_802_3 Failed device generates a red condition color. How to Manage Your Network The rollup threshold has been set for this critical LAN to rollup a major system or subsystem failure condition from the models it contains. This critical device has failed and generated an alarm. The significance level assigned to this device will cause a rollup condition based on the threshold set in the LAN 802.3 that contains this device. Page 70 Fa ul t M an a ge m en t Figure 31: Example Rollup Condition Colors Information Alarm Rollup Condition Color is Yellow Model Name 4 1 7 Landscape With a yellow rollup threshold set to 3 and the sum of the significance levels for the “Contained” models equal to 3, the rollup condition color will be yellow. Minor Alarm Rollup Condition Color is Orange LAN 802.3 Device Failure Device Condition Color is Red With an orange rollup threshold set to 3 and the sum of the significance levels for the “Contained” devices equal to 4, the rollup condition color will be orange. A noncritical device with a significance level of 4. HubCSIEMME Audible Alarms When new alarms occur, an audible sound indicates which severity of alarms have entered the system. The default sound is a voice stating the severity, e.g., “Critical Alarm,” or “Minor Alarm.” You can customize this audible sound in the Enterprise Alarm Manager (see Enterprise Alarm Manager (Page 72) Preferences dialog box using the Notification tabbed page. To learn how to customize audible alarms, refer to the Enterprise Alarm Manager User’s Guide. How to Manage Your Network Page 71 Fa ul t M an a ge m en t F au l t I s ol a ti o n If you have the EAM view for your network open and minimized (Figure 32), an audible alarm will sound to indicate an alarm has been generated. If Auto Raise is selected from the Options menu, the EAM will open automatically when an alarm is generated. Figure 32: Minimized Alarm View Fault Isolation Fault detection is the first step in fault isolation. Utilizing the proactive fault management features described in the previous section, SPECTRUM detects that a fault has occurred and generates an alarm. Once the fault has been detected, you can use the pinpointing features of SPECTRUM to navigate to the view that indentifies the specific network, device, channel, or port that generated the alarm. Enterprise Alarm Manager Enterprise Alarm Manager (EAM) views exist for the whole network, LAN icons, and devices. It is recommended that you keep the views for models essential to your network open and minimized at all times. The Enterprise Alarm Manager provides the Symptom/Probable Cause of the alarm, suggests actions to correct the error, and allows you to assign a repair person to the task. How to Manage Your Network Page 72 Fa ul t M an a ge m en t Accessing the Enterprise Alarm Manager To access the EAM, choose Tools > Alarm Manager or, to view alarms on a specific model, highlight the applicable model icon and select Model Alarms from the Icon Subviews menu. SPECTRUM provides a feature called Auto Raise which automatically opens the EAM if it has been minimized on your work station. This feature is enabled from the EAM Options menu (Figure 33). How to Manage Your Network Page 73 Fa ul t M an a ge m en t Figure 33: Enterprise Alarm Manager Tool Bar Buttons (provide the same functions as the menus) Menu selections Alarm Information Panel Enterprise Alarm Manager: Main File View Model Alarms Troubleshooter Options Help Filter Sort Order Select All Ack Unack Clear Assign Unassign Ping Telnet MIB Tools What’sThis? Hints System Probable Cause Events* History* Alarm Status Trouble TicketID Location Device Notes 111.222.3.4. DIFFERENT TYPE MODEL GnSNMPDev SYMPTOMS: Device may be missing some device-specific intelligence. PROBABLE CAUSES: Severity Date/Time Critical Critical Critical Major Major Major Minor Minor Minor Model Name Fri 12 May 2000 15:11:08 Wed 10 May 2000 15:11:08 Wed 3 May 200012:59:33 Sat 29 Apr 2000 16:28:34 Wed Apr 12 2000 17:00:00 Mon 15 May 200008:48:11 Thu 20 Apr 2000 11:34:23 Wed 19 Apr 2000 12:34:21 Wed 12 Apr 2000 17:00:00 Search golem golem praetorius praetorius Administrator AlarmMgmt 111.222.3.4 golem praetorius 111.222.3.4 Model Class Cabletron Systems Unknown Model Type GnSNMPDev Prev Shown Next Displayed 9 of 9 Filtered by: Severity Critical: 3 Network Address Vendor Name Major: 3 Minor: 3 Total: 6 Servers Alarm List How to Manage Your Network Alarm Condition Panel (totals of each severity) Page 74 Fa ul t M an a ge m en t Using the Enterprise Alarm Manager Once an alarm has been generated, use the Enterprise Alarm Manager to isolate the fault as follows: 1 If multiple alarms exist, click on an alarm from the list within the view (Figure 34) to display that model’s alarm information and its icon in the Alarm Information panel. The icon provides the double-click zones and Icon Subviews menu selections for that model. Figure 34: Selecting the Alarm to be Isolated Severity Critical Critical Critical Major Major Major Minor Minor Minor 2 Date/Time Fri 12 May 2000 15:11:08 Wed 10 May 2000 15:11:08 Wed 3 May 200012:59:33 Sat 29 Apr 2000 16:28:34 Wed Apr 12 2000 17:00:00 Mon 15 May 200008:48:11 Thu 20 Apr 2000 11:34:23 Wed 19 Apr 2000 12:34:21 Wed 12 Apr 2000 17:00:00 Model Name golem golem praetorius praetorius Administrator AlarmMgmt 111.222.3.4 golem praetorius Network Address Vendor Name 111.222.3.4 Model Class Cabletron Systems Unknown Model Type GnSNMPDev In the Alarm Information panel, click on the Probable Cause tab (Figure 35) to read a complete description for that alarm. This view identifies the symptom, suggests a probable cause, recommends an action, and provides the name of an assigned troubleshooter. How to Manage Your Network Page 75 Fa ul t M an a ge m en t Figure 35: Reading the Probable Cause for the Alarm System Probable Cause Events* History* Alarm Status Trouble TicketID Location Device Notes 111.222.3.4. DIFFERENT TYPE MODEL GnSNMPDev SYMPTOMS: Device may be missing some device-specific intelligence. PROBABLE CAUSES: everity Critical Critical Critical Major Major Major Minor Minor Minor 3 Date/Time Fri 12 May 2000 15:11:08 Wed 10 May 2000 15:11:08 Wed 3 May 200012:59:33 Sat 29 Apr 2000 16:28:34 Wed Apr 12 2000 17:00:00 Mon 15 May 200008:48:11 Thu 20 Apr 2000 11:34:23 Wed 19 Apr 2000 12:34:21 Wed 12 Apr 2000 17:00:00 Model Name golem golem praetorius praetorius Administrator AlarmMgmt 111.222.3.4 golem praetorius Network Address Vendor Name 111.222.3.4 Model Class Cabletron Systems Unknown Model Type GnSNMPDev Depending on the type of fault and size of your network, you may want to use one of the following pinpointing options to isolate the fault. • To see the impact the fault has on the network and other devices in the network before proceeding directly to the fault, refer to the Navigate In section for details. • If the fault is related to an individual port, you can go directly to the Chassis Device View to identify the port and view port-specific performance information. Refer to Chassis Device View on Page 78 for more details. Navigate In and Point and Click There are two ways to navigate through the topology hierarchy to locate the device that is generating the alarm. One way is to navigate through the applicable LANs using the down arrows (point and click), the other is to use the Navigate In feature. Use the Point and click feature as shown in Figure 36: How to Manage Your Network Page 76 Fa ul t M an a ge m en t Figure 36: Point and Click SpectroGRAPH File View Tools Bookmarks Help Model Name 4 1 7 Landscape Down Arrow Double-click The Down Arrow Double-click the down arrow on any model that contains a faulty network or device. Use the Navigate In feature as follows: 1 Highlight the Landscape or LAN icon in a Topology view (Figure 37) and select Navigate then Navigate In from the Icon Subviews menu. 2 Double-click the IP Address of type LAN_802_3 showing the rollup condition to access its Navigate In list. Repeat this process until you have opened the list containing the faulty device indicated by the rollup condition colors. The LAN containing the device is listed at the top. 3 From this Navigate In list you may do one of the following: • Double-click the LAN containing the faulty device to access the LAN topology view. This view will show the network affected by the faulty device. The faulty device and any affected devices will be indicated by rollup and device condition colors. Refer to the Fault Detection section for details on condition colors. • Double-click the faulty device listed to open the Device Topology view for that device (see Device Topology View on Page 80). How to Manage Your Network Page 77 Fa ul t M an a ge m en t Figure 37: Navigate In View Step 1 Highlight the Landscape Icon with the middle mouse button and select Navigate and Navigate In. Step 2 Double-click opens the Navigate In view for that LAN indicated by the arrow. SpectroGRAPH: Topology: Universe File View Tools Help Bookmarks IP Address of type Landscape IP Address of type IPClassB Model Name 4 IP Address of type LAN_802_3 IP Address of type LAN_802_3 1 7 IP Address of type LAN Landscape IP Address of type LAN_802_3 IP Address of type HubCSIEMME IP Address of type LAN_802_3 IP Address of type LAN_802_3 IP Address of type HubCSIEMM_E6 IP Address of type GnSNMPDev LAN Containing the devices and LANs listed below Step 3 Double-click opens the Device Topology view for that device. Chassis Device View Use the Chassis Device view (Figure 38) to identify the faulty module or port. The Chassis Device view will provide you with port and module information at a glance. Refer to the management module guide for the particular device for Device view information. How to Manage Your Network Page 78 Fa ul t M an a ge m en t Accessing the Chassis Device View Access the Chassis Device view using one of the following methods: • Click on the Device View button on the device icon. • Highlight the device icon and select Device View/Chassis from the Icon Subviews menu. Figure 38: Example Chassis Device View Logical Modules Module Channel or Isolation Station Module Number Module Type Port Number Port Status Frame Rate 2 Network A 1 FOM-22 1 SEG Pkts 0 2 LNK Pkts 0 3 LNK Pkts 0 4 LNK Pkts 0 5 SEG Pkts 0 6 ON Pkts 487 7 LNK Pkts 0 8 LNK Pkts 0 9 SEG Pkts 0 EMM-E6 10 SEG Pkts 0 11 ON Pkts 147 Bridge Port Bridge Status Bridging A FWD B FWD C FWD D1 FWD D2 OFF Repeaters A UNLOCKED B UNLOCKED C UNLOCKED Redundant Port Repeater Ports Network Port Security FDDI 12 SEG Pkts 0 How to Manage Your Network Page 79 Fa ul t M an a ge m en t Device Topology View The Device Topology view for a device provides you with port status and access to specific port performance and error views. Accessing the Device Topology View There are several ways to access the Device Topology view: • Double-click on the device in the Navigate In list. • Double-click on the down arrow on any device icon. • Highlight the icon and select DevTop view from the Icon Subviews menu. Using the Device Topology View The Device Topology view can be used to isolate the fault to the port level. For example, if a port on a device is bad the Device Topology view (Figure 39) for the device will show the devices connected to a particular port or interface. If the device connected to the port is gray (suppressed), the port is bad and contact to the device connected to the port is lost. How to Manage Your Network Page 80 Fa ul t M an a ge m en t Figure 39: Using the Device Topology View Click the module to display its port connections below. SpectroGRAPH : Device Topology : 111.222.333.4 The condition color status label is gray indicating a suppressed network down stream of the device this Device Topology view is for. 1 0 B T I R M 3 The condition color status label for the icon that represents the device connected to this port is gray (suppressed) indicating a bad port 4.1 on the IRM 3. A Port Connections ON B ON C ON ETHERNET ETHERNET ETHERNET 0:0:1D:19:AC:52 0:0:1D:19:AC:53 0:0:1D:19:AC:54 0:0:0:0 0:0:0:0 111.222.333.4 Interface Icons Performance View The Performance view for a device models provides you with the following general performance information for isolating faults: • • • • Multi-Attribute Line Graph Error Breakdown Pie Charts (some management modules) Frame Breakdown Pie Charts (some management modules) Port Frame Size Breakdown Pie Charts (some management modules) How to Manage Your Network Page 81 Fa ul t M an a ge m en t • Protocol Breakdown Pie Charts (some management modules) Accessing the Performance View Access the Performance view using one of the following methods: • Highlight the device icon and select Performance view from the Icon Subviews menu. • Double-click on the Performance View label on the device icon. • Highlight the port icons and select Performance view from the Icon Subviews menu. Using the Performance View The device, modules, and ports have individual Performance and Detail views. A Performance view summarizes statistics corresponding to the chosen primary application as color-coded entities, and gives a statistical and graphical breakdown for current, average, and peak values. What is in the Performance View? The Performance view provides statistical and graphical information on network, device, application, and port performance as follows: Multi-Attribute Line Graph The Multi-Attribute Line Graph will give you a quick indication of problems (spikes) with load, frame rate, collision rate, error rate, and channel packet errors, but for more detailed information, you must access the Detail Views with error and frame breakdown pie charts. The Multi-Attribute Line Graph (Figure 40) provides a general indication of device or application activity. The attributes displayed are pre-selected and use colors to represent different statistics. Buttons allow you to modify the statistical presentation of the Multi-Attribute Line Graph. For more information on the Multi-Attribute Line Graph, refer to SPECTRUM Views. Multi-Attribute Line Graphs also include three buttons described below.: How to Manage Your Network Page 82 Fa ul t M an a ge m en t Lin/Log This button toggles between a linear and logarithmic scale presentation of the graph. Scroll to Date-Time This button allows you to set the viewing area of the graph to begin at a specified date and time. Change Time Scale This button allows you to specify the Y axis time scale for the graph. Figure 40: Multi-Attribute Graph Graph Properties Scroll to Date-Time Detail Pie Charts Color-coded pie charts, accessed by clicking the Detail button, present breakdowns of application statistics (Figure 41). Each statistic is presented as a total amount since the device was initialized, and as a percentage of overall traffic.The pie charts will show the current (total) attribute values, the accumulated attribute values (accumulated from the time the Accum button is clicked), or the difference (delta) between the current and previous attribute values for each related model, depending How to Manage Your Network Page 83 Fa ul t M an a ge m en t on which mode is selected. The models presented are determined by the relation selected when the field is created or modified. When Delta is selected, this pie chart can be used to compare the difference between the previously polled value and the current value of an attribute from several models, and shows each model’s contribution (percentage) to the total of the delta values. When Total is selected, this pie chart provides the current attribute values for each of the related models and each model’s contribution (percentage) to the total of values. When Accum is selected, this pie chart provides the accumulated attribute values for all related models since the Accum button was clicked and each model’s contribution (percentage) to the total accumulation of values. To restart the counter, select the Clear button. The values will continue to accumulate until clear is selected or another presentation mode is chosen. Figure 41: Pie Chart Packet Breakdown Delivered 1515660 73.85% Forwarded 67818 3.30% Transmitted 22398 1.09% Errors 9996 0.49% Discards 436528 21.27% Total 2052400 Total How to Manage Your Network Delta Accum Clear Page 84 Fa ul t M an a ge m en t Error and Frame Breakdown Pie Charts Error Breakdown pie charts can be useful for isolating problems. The total errors will give you a general indication of performance, but the accumulated errors can show you what is happening at the moment. To see the accumulated errors follow these steps: 1 Access the Error or Frame Breakdown pie charts from the performance view. 2 Click on the Accum button to start the accumulated count of errors or frames. 3 Click on the Clear button to clear the errors and start at zero. 4 Wait for about 60 seconds and then look at the accumulated errors (which will be the current errors from the time of zeroing). Troubleshooting with the Performance View When you begin to look at error rates and other traffic information, keep in mind that most of the statistics provided have to do with usage levels, packet formation problems, access problems, or network design problems. Knowing which statistics indicate which sorts of problems can help to narrow the search for your network troubles to one general area. For example, high numbers of active users and high utilization rates may explain why your net is experiencing high levels of collisions and may indicate a need for bridging or routing to control traffic levels. Protocol and framesize statistics can help you identify the portions of your network that might best lend themselves to isolation. You may want to group users by protocol, or provide a group of users with an appropriate server if they are consistently using a server outside their network segment. An evaluation of framesize statistics may tell you where and/or when big file transfers are clogging up the cable, or where management packets make up the bulk of traffic (indicating a need for a DLM or RMON device). Error Rates are a function of frame rates. A high number of errors may actually be a very small percentage of overall traffic, resulting in no significant network disturbance. Looking at error rates as a function of traffic levels can be a good way to detect errors that are occurring simply because your network is getting busier. How to Manage Your Network Page 85 Fa ul t M an a ge m en t The following descriptions will help to isolate the problem: Collisions (and sometimes runts) are a natural byproduct of a busy network; if you notice the levels of these two errors gradually increasing over time, or suddenly increasing at certain times of the day (accompanied by an increase in traffic levels), you may want to consider using bridges or routers for traffic management. High collision counts can also indicate other problems, such as a data loop (redundant active network connections) or a bad NIC (someone transmitting without listening first). CRC and Alignment errors can indicate some MAC layer/packet formation problem — either packets are not being properly formed in units of 8 bits, or the element responsible for either the transmit or receive CRC calculation is malfunctioning, causing perfectly good packets to be discarded as errors. These error types can also indicate some transmission medium problem — noisy or otherwise unreliable cable that is corrupting the packet as it is transmitted. Remember, according to the error priority schemes employed by Cabletron devices, packets counted as alignment errors may also have CRC errors; packets counted as CRC errors, however, do not contain truncated bytes. Out-of-Window (OOW) Collisions can either indicate that some portion of your network is out of spec — that is, the furthest distance between two nodes exceeds the 51.2 µs collision window— or that you have a bad transceiver which is transmitting without first listening for carrier sense (either intermittently or consistently). If your network begins to experience OOW collisions, use the port-level statistics screens to determine which nodes are recording these errors. Note that these nodes are not necessarily the ones which are the source of the problem: the only node that will record an OOW collision is the one that was transmitting for more than 51.2 µs before the collision occurred. If you have an established network which suddenly begins to experience OOW collisions, make sure the maximum propagation delay has not been violated and that your network is still in spec; be especially sure to check the distance between the node or nodes that are recording the errors and the nodes furthest away from those, and between the nodes recording the errors and the newest nodes. How to Manage Your Network Page 86 Fa ul t M an a ge m en t If you find that your network does meet the propagation delay spec, chances are you have a node which is transmitting without first listening for carrier sense. This can be a more difficult problem to track, since the malfunctioning node may only fail to listen occasionally, and since not all of its failures to listen will result in OOW collisions — some may simply result in collisions (if the 51.2 µs window has not closed), and some will get through fine (if no one else happens to be transmitting). The best way to track this kind of problem is to gradually bridge your network until you have isolated the OOW collisions on one segment, then check each node on that segment until you find the culprit. You might also look for a segment which is experiencing both OOW collisions and a sudden increase in regular collisions. Runts and Giants can both be caused by packet formation problems or by corrupted packets (packets being truncated or lengthened, or frame size bits being corrupted); as stated above, runts can also result from collisions. Most frequently, giant packets are the result of a jabbering node — one that just transmits continuously, either for long periods of time or only occasionally — and indicate a bad transmitter on a NIC. Framesize Statistics Aside from runt and giant packets, which are caused by errors, the sizes of the packets being transmitted on your network can give you an indication of what kind of traffic your network is seeing — many large packets can mean a lot of file transfers; small packets can mean a lot of management traffic — and can also give you an indication of the efficiency of your network — too many small packets indicates an inefficient use of bandwidth (too much overhead for too little data); too many large packets can slow your network down. You can use the framesize data to effectively bridge and/or route your network for a more evenly balanced flow of traffic. % Load, Bytes, and Packets provide a good overall sense of network usage. You can use these statistics to pinpoint peak usage times or segments of your network where usage is particularly heavy, which in turn can alert you to upcoming needs to expand, bridge, or route your network. One thing to note about packet and byte counts: on the newer Cabletron management devices (such as the EMME and the MRXI-24), How to Manage Your Network Page 87 Fa ul t M an a ge m en t packet and byte counts include errors; on older devices (such as the IRM2 or IRM3), they do not. High Broadcast packet counts can indicate the presence of a broadcast storm — an unending flood of ARP and RARP packets transmitted by a defective or improperly configured bridge or router. These storms are a serious matter and can completely shut down your network by monopolizing the bandwidth. Packet Size data can provide valuable information about how efficiently your network bandwidth is being used — too many small packets indicates a high overhead cost for the data being transmitted; too many large packets can clog your network and hurt performance. Packet size statistics can also give you a general sense of the types of data being transmitted: many large packets may indicate large file transfers; many small packets may indicate high levels of management traffic. Many packet size-related problems can be solved by bridging or routing to isolate network segments with special needs. Protocol Statistics breakdowns can be helpful if you are planning to add bridges, routers, or gateways to your network; you may want to group users by protocol so traffic needn’t pass through multiple segments to reach a designated protocol server or to avoid any problems of incompatibility. Also, different protocols have different overhead costs and may tend to use either very large or very small packets, so protocol statistics may give you some insight into other network performance issues: You may discover, for example, that a protocol which tends to have large packets also receives heavy use at a particular time of day or on a particular network segment, causing a noticeable slowdown in network traffic. Such problems can be solved by isolating those users on their own bridge- or router-protected network segment. Protocol Type data can be very useful in planning for bridges, routers, gateways, and even additional servers; you may want to group and/or isolate users based on protocol, especially if users are sending packets beyond their own network segment to reach a specific protocol server on another segment or if there are any issues of incompatibility. In addition, different protocols have different overhead requirements and How to Manage Your Network Page 88 Fa ul t M an a ge m en t transmission characteristics, which may have different effects on overall network performance. Beyond the Performance View These views provide you with information on network, device, port activity and application performance to be used to isolate a fault to a particular network segment, module, port, and/or node. You may need to use packet analyzers or other hardware-related diagnostic tools to isolate to the packet level. Depending on the significance of the fault, you may decide to disconnect that port, module, or segment to keep the rest of the network operating or choose to acknowledge the alarm and continue operation. How to Manage Your Network Page 89 SPECTRUM Intelligence SPECTRUM comes with the patented Inductive Modeling Technology™ (IMTÒ), which consists of a suite of intelligence circuits that work with the Virtual Network Machine to help configure, manage, and monitor your network. Each intelligence circuit is a group of functions that together perform a particular task. These circuits are referred to as intelligence or intelligence functions. Static Configuration of Device Models Many network devices are configured during their manufacturing process and are difficult to modify later. For SPECTRUM modeling purposes, these devices are considered to have a static configuration—i.e., once SPECTRUM intelligence models these devices, they are not reconfigured. SPECTRUM creates models for the ports, matching the types of port models to the types of ports on the device (such as T1 or Ethernet). For each port model that is created, an association is established between the port and the device via the “HASPART” relation and may be typically viewed with the device model’s Application view. When the model is destroyed, all of the port models associated with the device are also destroyed. Dynamic Configuration of Device Models Some network devices can be configured dynamically by removing boards and installing new boards without removing the device from the network. SPECTRUM intelligence allows for automatic and dynamic modeling of these selected devices, as represented in the database models. This dynamic configuration allows for automatic modeling of these devices upon their creation and verification after each VNM polling cycle. How to Manage Your Network Page 90 SPECTRUM continuously monitors and changes these models to match the actual device on the network. To view the configuration of the model, use the Device, Device Topology, or Application View for the model. Whenever you create a model, SpectroSERVER polls the device and creates an appropriate configuration, including the number, type, and order of modules and ports. For each device model created, a relation exists between that model and the parent device via the “HASPART” model type relation rule. This relation also exists between the boards and any ports on the boards. After each polling cycle, SpectroSERVER reexamines and, if necessary, changes the parent model and its related models to match changes to the device configuration. Whenever you add a new board to a dynamically configured device, SPECTRUM creates a model to represent that board and each of the ports on the board. If a board model is destroyed, all of the port models that form part of the board are also destroyed. Creating and destroying models is time consuming. When you remove a board from the device, SPECTRUM does not destroy the board model, but rather keeps a copy of the board model in a “pulled board list.” The board model’s “HASPART” relation to the hub model is removed. SPECTRUM reassociates this model to the device if you re-install the old board. If you add a new board to replace the old board, SPECTRUM associates the new board model to the device and the old board model is placed in the Lost and Found view. If you remove a board model from the pulled board list, the board model is destroyed from the Lost and Found view and no longer exists. Here is a general list of pulled board list attributes: Max_Pulled_Bd_Cnt The maximum number of models allowed to exist in the pulled board list. When the value is exceeded, the oldest model in the list is removed from the list. Pulled_Bd_Cnt The current number of models in the pulled board list. How to Manage Your Network Page 91 S P EC TR UM I nt e ll i g en c e M od e l S ta t us a nd Ro ll u p s Pulled_Bd_List The Pulled_Bd_List is not readable by the user. It contains a list of board models that have been pulled from a dynamically configured device. When a board is re-installed in the device, SPECTRUM removes the board model from the Pulled_Bd_List. Attributes for the pulled board list are usually displayed in the Configuration View. If they are not present there, they can be added using the Generic Information Block (GIB) Editor. To change the maximum number of models allowed in the pulled board list, use the Update feature. GIB Editor features are described in the GIB Editor User’s Guide. Model Status and Rollups SPECTRUM provides intelligence circuits to visually inform you of changes in your network devices and their performance. The status of all models in SPECTRUM is represented by colors in two places on the icons. This section describes the attributes, the status colors, as well as how model status and device conditions are calculated and “roll up” through the hierarchies. SPECTRUM uses two areas on icons to indicate two types of status. These are referred to as Condition and Rollup Condition. Condition reflects the contact or alarm status of the model represented by the icon. Rollup Condition is the composite status of models that are “children” of the model represented by the icon. (Children models are related to parent models through the “collects” relation in the Topology hierarchy and through the “contains” relation in the Location hierarchy.) The Rollup Condition generally changes as you move up in the hierarchy, because at each level it reflects the blending of a greater number of individual models’ Rollup Condition. The color that appears in these areas on an icon indicates a specific condition, as defined by Table 1. How to Manage Your Network Page 92 S P EC TR UM I nt e ll i g en c e The location of the Condition and Rollup Condition colors on various icons is shown in Figure 42. For device and topology (LAN) icons, Condition is displayed in the diagnostic double-click zone and the Rollup Condition is displayed in the down arrow (Device Topology, Cablewalk, Device, or Topology) double-click zone for the icon. The circle at the base of location model icons displays either the Condition or the Rollup Condition, whichever is more critical. Figure 42: Status Colors on Icons Condition Color Location Flashing Condition colors indicate a change in condition. Model Name Model Name Model Name Model Name Model Type Model Type ModelType Rollup Condition Color When a model goes into an alarm state (yellow, orange, or red) its sticky label flashes (unless you have changed the default setting of SpectroGRAPH’s iconBlink resource, which is “True”—see Defining SPECTRUM Resources for more information on the iconBlink resource.). You can acknowledge the alarm, and stop it from flashing, by selecting Acknowledge from the model’s Icon Subviews menu. When an alarm automatically clears itself it is logged in the Event view and the sticky label does not flash. If you need it to flash to indicate that it has cleared an alarm, select Flash Green Enabled from the model’s Icon Subviews menu. The model will then flash green when the alarm automatically How to Manage Your Network Page 93 S P EC TR UM I nt e ll i g en c e clears, making it obvious that the model transitioned from an alarm state to a normal state without any user interaction. Alarm acknowledgements roll up to container models just as other status changes do, but only if there is at least one other model with no alarms in the same container. Note that the rolled-up alarm on the container will only clear once you have acknowledged a sufficient number of models within the container to add up to the threshold for the indicated color. In other words, if your Red_Threshold is 10, and you only acknowledge one red model whose Value_When_Red is 7, the container will continue to flash. If you acknowledge a second red alarm, the flashing would stop. All external models have at least one polled attribute, which is read by SpectroSERVER, which then reads all polled attributes at the frequency specified for the polling interval. If the polling interval is set to 0, the model changes the rollup condition to gray and stops polling. A useful way to turn off polling for all models in a network or subnet is by clicking on the polling status button in a model’s Information View to toggle it to FALSE. SpectroSERVER then stops polling the model, sets the model’s condition to gray, and shuts off polling for all models below this model. Toggling polling status to TRUE clears the gray alarm, enables polling, and turns polling on for all models below this model. Caution: Setting the Polling Status flag to “False” effectively disables SPECTRUM’s fault isolation intelligence for the network or subnet. Attributes Determining Condition and Rollup Condition A unique set of attributes are related to Condition and Rollup Condition. Their values are used in determining Condition and Rollup Condition for models: How to Manage Your Network Page 94 S P EC TR UM I nt e ll i g en c e Condition The Condition attribute value reflects the contact status and alarm status for a device model. This value determines the Condition color on topology and location icons as explained in Table 1. Table 1: Condition Color Definitions Condition Color Meaning Green Good - Contact established/Normal operation. Yellow Minor Alarm - First level of marginal operation. Orange Major Alarm - Second level of marginal operation (hubs only - firmware problem). Red Lost Contact - Contact with the device has been lost. Gray Unknown (suppressed) - This device cannot be reached due to a known error condition that exists on another device. Blue Initial -No contact has ever been made with this device since the model was created. Brown Maintenance Condition_Value The Condition Value is the numeric value, representing a model’s overall condition. This value is passed up to a parent model and included in the Composite Condition. The model’s overall condition is either the Condition or the Rollup Condition, whichever is more severe. (The Condition Value indirectly receives the value of the (administrator defined) How to Manage Your Network Page 95 S P EC TR UM I nt e ll i g en c e Significance Level corresponding to a model’s overall condition.) Composite_Condition The sum of all Condition Values for models that are contained by a location model or collected by a topology model. Rollup Condition SPECTRUM computes the Rollup Condition attribute value using the (administrator defined) Rollup Threshold and Composite Condition. The resulting attribute value defines the color for the overall condition of models that are contained by a location model or collected by a topology model. The Rollup Condition for a model is displayed as a color on an icon, or the dot in a Location View icon. If the iconBlink resource is set to “True,” the condition color flashes. Refer to Defining SPECTRUM Resources for more information on the iconBlink resource. The possible colors are described in Table 2. How to Manage Your Network Page 96 S P EC TR UM I nt e ll i g en c e Table 2: Rollup Conditon Color Definitions Rollup Condition Definition Green The Composite Condition Value for this model’s children is less than the Yellow (Rollup Condition) Threshold. Yellow The Composite Condition Value for this model’s children equals or exceeds the Yellow Threshold but is less than the Orange Threshold. Orange The Composite Condition Value for this model’s children equals or exceeds the Orange Threshold but is less than the Red Threshold. Red The Composite Condition Value for this model’s children equals or exceeds the Red Threshold. Condition and Rollup Condition Sensitivity The following two attributes serve as parameters that can be used to emphasize or diminish the impact on Rollup Condition from the Condition Values of particular models. By adjusting these attribute values you can control when the Rollup Condition color changes. These attributes are typically found in the Information (GIB) View for a model. The values for these attributes can be changed by the network administrator by updating the value shown in each field. Rollup Thresholds The Rollup Thresholds are the three attributes that control the Rollup Condition color (Yellow, Orange, and Red) for a model. Rollup Thresholds are administrator-defined values that are entered on a model-by-model basis. The Composite Condition value received from the model’s children is compared with these attributes to determine a Rollup Condition Color. For example, if a model’s How to Manage Your Network Page 97 S P EC TR UM I nt e ll i g en c e Composite Condition value is equal to or greater than its Orange Threshold (but less than its Red Threshold) the model’s Rollup Condition Color is Orange. The default values for Rollup Thresholds are: Yellow Threshold=3 Orange Threshold=6 Red Threshold=10 Significance Level The Significance Level attributes define the numeric value for Yellow, Orange, and Red Conditions and Rollup Conditions. Like Rollup Thresholds, Significance Level values are administrator-defined values, entered on a model-by-model basis. Significance Level field labels begin with the words “value when.” The default Significance Level values are: Value_When_Yellow=1 Value_When_Orange=3 Value_When_Red=7 Typically, models (devices) are divided into two classes, “significant” or “insignificant.” A significant device is any device that requires an administrator’s attention for proper network operation. Insignificant devices are typically endpoint devices, such as a PC or workstation. Insignificant devices usually toggle between Green and Blue (Condition Value = 0). Significant models can be made insignificant by changing their Value_When_Red attribute value to 0 (zero). How to Manage Your Network Page 98 S P EC TR UM I nt e ll i g en c e Rollup Condition Flow An overview of the Rollup Condition process is illustrated in Figure 43. Read the flow from bottom to top, but keep in mind that it shows a single path in the propagation of Rollup Condition and that there may be many children passing Condition Values to a parent model. How to Manage Your Network Page 99 S P EC TR UM I nt e ll i g en c e Figure 43: Rollup Condition Process To Parent model Determine the Rollup Condition. Compare the Composite Condition to Rollup Thresholds. Set the Rollup Condition Color on the icon. Obtain the Significance Level for the current Condition of the device. Set the Condition Value to the Significance Level. Yes Use the Condition Values from children to calculate the Composite Condition Determine the Condition for the device. Set the Condition Color on the icon. Condition more severe than Rollup Condition ? No Obtain the Significance level for the current Rollup Condition. Condition Values from other children Determine the Rollup Condition. Compare the Composite Condition to Rollup Thresholds. Set the Rollup Condition Color on the icon. Obtain the Significance Level for the current Condition of the device. Set the Condition Value to the Significance Level. Yes Use the Condition Values from children to calculate the Composite Condition Determine the Condition for the device. Set the Condition Color on the icon. Condition more severe than Rollup Condition ? No Obtain the Significance level for the current Rollup Condition. Condition Values from children of this model How to Manage Your Network Page 100 S P EC TR UM I nt e ll i g en c e Example of Rollup Condition Propagation An example of Propagating a Rollup Condition up the Topology hierarchy is illustrated in Figure 44. How to Manage Your Network Page 101 S P EC TR UM I nt e ll i g en c e Figure 44: Rollup Condition Process 6. Determine the Rollup Condition. Compare the Composite Condition to Rollup Thresholds. Yellow Threshold= 3 Orange Threshold=6 Red Threshold=10 7. Set the Rollup Condition color to Orange on the icon (Composite Condition > Orange Threshold but < Red Threshold). Rollup Condition: OVERALL_ NET Condition: Overall Net Orange 1 5. Calculate the Composite Condition (sum of the Condition Values from children = 8). Network 4. Apply the Significance level for the current Rollup Condition to set the Condition Value. (7) No Condition more severe than Rollup Condition ? Green Condition Values: 8= 7+1+0 Rollup Condition (Red) is more severe than Rollup Conditions: Condition (Green). Yellow Red Yes ENGRG TWLAN FINANCE TW LAN Engrg LAN Finance LAN LAN_802_3 LAN_802_3 LAN_802_3 Conditions: Green 3. Set the Rollup Condition color to Red on the icon (Composite Condition > Red Threshold) Green (No Color) Green Green Condition Values: 2. Determine the Rollup Condition Compare the Composite Condition to Rollup Thresholds. Yellow Threshold= 3 Orange Threshold=6 Red Threshold=10 1. Calculate the Composite Condition (sum of the Condition Values from children = 11). How to Manage Your Network 11 = 7 + 0 + 1 + 3 + 0 Rollup Conditions: Red Green (No Color) Conditions: Green Green Yellow Orange Green Green Green (No Color) Green Page 102 S P EC TR UM I nt e ll i g en c e This example depicts two layers of a Topology hierarchy. The example assumes the use of default Rollup Thresholds and Significance Levels. The lowest view shown in the figure contains five devices: two hubs, a router, and two end-point devices. These are collected by TWLAN of type 802_3_LAN. On the same level as TWLAN, are two other LANs: FINANCE of type 802_3_LAN and ENGRG of type 802_3_LAN. The network group model named OVERALL_NET collects three LAN_802_3 network group models. In the example the following Rollup Conditions and Conditions, at lower levels, determine the top-level Rollup Condition for the network group model named OVERALL_NET: Devices collected by the network group model named TWLAN. Hub#1 Condition = Green Rollup Condition = Red Condition Value = 7 Hub#2 Condition = Green Rollup Condition = Orange Condition Value = 3 Router#1 Condition = Green Rollup Condition = Yellow Condition Value = 1 End-Point Devices PC#1 & PC#2 Condition = Green Rollup Condition = Green Condition Value = 0 How to Manage Your Network Page 103 S P EC TR UM I nt e ll i g en c e Network group model named FINANCE. Condition = Green Rollup Condition = Green Condition Value = 0 Network group model named ENGRG. Condition = Green Rollup Condition =Yellow Condition Value = 1 Every model within a Topology View receives its Collects relation from the model that it is collected by. Therefore, all models contribute to the Rollup Condition of the network group model. The following steps provide a detailed flow of condition values that contribute to the Rollup Condition for the model named OVERALL _NET shown in the example of Figure 44. 1 Determine the Composite Condition for the TWLAN network group model. Composite Condition is the sum of the collected models’ Condition Values. In this case, the device models have Condition Values of: “Orange” Condition hub model has a Condition Value of 3. “Red” Condition hub model has a Condition Value of 7. “Green” Condition PC#1 model has a Condition Value of 0. “Yellow” Condition router model has a Condition Value of 1. “Green” Condition PC#2 model has a Condition Value of 0. Therefore, for the TWLAN model: Composite Condition = (3 + 7 + 0 + 1 + 0) = 11 2 Determine the Rollup Condition for TWLAN. In this case: Composite Value = 11 TWLAN Yellow Threshold = 3 TWLAN Orange Threshold = 6 TWLAN Red Threshold = 10 Composite Value Š Red Threshold How to Manage Your Network Page 104 S P EC TR UM I nt e ll i g en c e Therefore: Rollup Condition for TWLAN = Red 3 Assign Significance Levels to TWLAN Condition and Rollup Condition. In this case, Significance Levels are: Value When Yellow = 1 Value When Orange = 3 Value When Red = 7 Therefore: Rollup Condition = Red Condition = 7 4 Set Condition Value for TWLAN model. In this case: Rollup Condition more severe than Condition Therefore: Condition Value = Rollup Condition Significance Level = 7 The three network models, TWLAN, ENGRG, and FINANCE pass their Condition Values up to the network group model named OVERALL_NET. Changes in the Condition or Rollup Condition for the device models at lower levels can produce changes in the topology models further up in the Topology hierarchy. The Rollup Conditions for these three networks produce the following Rollup Condition for OVERALL_NET. 5 Determine the Composite Condition for the OVERALL_NET network group model. Composite Condition is the sum of the collected models’ Condition Values. In this case, the network models have Condition Values of: Red Condition TWLAN model has a Condition Value of 7. Green Condition FINANCE model has a Condition Value of 0. Yellow Condition ENGRG model has a Condition Value of 1. Therefore, for the TWLAN model: Composite Condition = (7 + 0 + 1) = 8 6 Determine the Rollup Condition for OVERALL_NET. How to Manage Your Network Page 105 S P EC TR UM I nt e ll i g en c e F au l t I s ol a ti o n In this case: Composite Value = 8 Yellow Threshold = 3 Orange Threshold = 6 Red Threshold = 10 Composite Value Š Orange Threshold, but < Red Threshold Therefore: Rollup Condition for OVERALL_NET = Orange Organization Models Unlike device, location, and network group icons that indicate status using colors, icons that are unique to the Organization hierarchy do not provide any visual status indication. However, device, location, and network group icons can appear in the Organization hierarchy, and when they do, they reflect the same Condition and Rollup Condition as that displayed when they appear in the location and topology hierarchies. Fault Isolation This section deals with the fault-detection aspect of Fault Management— one of the key requirements of network management. SPECTRUM intelligence has the capability of isolating a network problem to the most probable faulty component. A fault is different from an error in that it is an abnormal condition whose repair requires management attention. The problem conditions could be due to bad firmware, bad network, or bad hardware. Each of these problems require a different response from the network manager. The goal is to determine the exact location of the faults and to get the attention of the network administrators as quickly as possible. The first device that fails causes SPECTRUM to query the status of neighboring devices. The query is in the form of an Echo action, where the condition of the failed model is determined by the echo response. Once a model’s status changes, or the information available to SPECTRUM changes, a How to Manage Your Network Page 106 S P EC TR UM I nt e ll i g en c e new assessment occurs. SPECTRUM intelligence keeps the SpectroGRAPH presentation as up to date and accurate as possible. SpectroSERVER depends on correct modeling to accurately assess the contact status and determine device failures on the network. Correct modeling includes placing your VNM model in proper relation to other devices on the network and connected only to a properly modeled hub model. For example, upon losing contact a model will turn either Gray, Orange or Red, which helps the network administrators to locate the faults immediately. To speed up the fault isolation and to reduce the unnecessary SNMP traffic (ping requests), two actions occur: Are-You-Down Action Upon losing contact status, a model sends the Are-You-Down action to its neighbors to determine its own status condition. Upon receiving this action a model will return TRUE if it has a lost contact status, otherwise it will ping the device and return the response. Are-You-Up Action Upon establishing contact status, a model sends this action to its neighbors to speed up the fault isolation. On this action a model will return TRUE if it has an established contact status. If the model has lost contact status, and the next-time-to-poll is more than 60 seconds, then the model pings the device for quicker fault isolation. Contact Status Each fault is associated with different status condition values, and they are represented by different colors on the respective model icons. During fault isolation SPECTRUM intelligence asserts the conditions listed in Table 3. How to Manage Your Network Page 107 S P EC TR UM I nt e ll i g en c e Table 3: Color Color and Status Definitions Definitions BLUE This condition indicates that the model is in either an initial state that hasn’t established contact with it’s respective device, or an insignificant device with lost contact status. GREEN This condition indicates that the model has successfully established contact with it’s respective device, and the device is functioning normally. RED This condition indicates a total failure of the device and requires management’s attention to repair or replace it. ORANGE This condition indicates that the managementagent on the device has failed and is not responding to any model requests, however the device is relaying the data to it’s down-stream devices. This condition occurs only on data-relay type devices (i.e. hubs) and is typical of a firmware failure. GRAY This condition indicates that the model has lost contact with the device, probably due to network problems. There is no way to verify the device’s connection to the network, so the problem could be in the network (between SpectroSERVER and the device) or in the actual device. In this condition all the up-stream models will also have the lost contact status. BROWN This condition indicates that the model requires maintenance How to Manage Your Network Page 108 S P EC TR UM I nt e ll i g en c e Models The descriptions below describe some of the models that can be modeled on the network. They are followed by Table 4, a summarization of how a model’s connections with its neighbors influences its contact status. Significant Device Models Any device that requires an administrator’s attention for the smooth operation of the network is called a significant device. To change an insignificant model into a significant model change the value of the attribute Value_When_Red (0x01000e) to Seven. Insignificant Device Models An insignificant device (e.g., end user PC) toggles between Blue and Green contact states and does not generate alarms or event messages to get the attention of the administrator. To change a significant model into an insignificant model change the value of the attribute Value_When_Red (0x01000e) to Zero. Inferred Connectors These are dumb models that do not poll, but keep track of a list of their Data Relay neighbors. Possible inferred connectors are: WA_Segment, Fanout, MT800, Coax-Cable, etc. The contact status of these models is determined from the Internal Port Link Status (IPLS) of its connected port models. Composite and Discrete Topology Models The contact status of LAN, LAN 802.3, LAN 802.5 etc. models is determined by the contact status of its collected children. A LAN model with lost contact status will turn either Red or Grey, depending on the condition of its collected models. Wide Area Links In SPECTRUM, Wide Area Links (WA_Links) are modeled using fanout or wide area segment (WA_Segment) model types. This allows for proper roll-up of the Wide Area Link condition. For instance in using a fanout, devices at either end of the WA_Link are connected to the How to Manage Your Network Page 109 S P EC TR UM I nt e ll i g en c e fanout model. You can view this by navigating into the fanout’s cablewalk view. In turn, the fanout model must be connected to the appropriate port of the device model. This cross connection is very important for fault isolation to work. How to Manage Your Network Page 110 S P EC TR UM I nt e ll i g en c e Table 4: Synopsis of Contact Status and Associated Colors Model’s Neighbors (connected models) Model Type Significant Devices (Modeling Hub-types only.) connected to a VNM... Significant Devices with no connections to other models (a zero connector count)... Significant Devices connected to an established Data Relay neighbor... Composite and Discrete Topologies in which all of the collected children have a lost contact status and at least one of those collected children is Red... Inferred Connectors where the fanout model has lost contact but one of its neighbors is good and the associated port has bad port link status, then it... Significant Devices, Inferred Connectors, and WA_Links where all neighbors have also lost contact status... Composite and Discrete Topologies in which all of the collected children have a lost contact status and none of those collected children are Red... How to Manage Your Network Contact Status Color turn Red after losing contact. turn Gray after losing contact. Page 111 S P EC TR UM I nt e ll i g en c e Model’s Neighbors (connected models) Model Type Contact Status Color Significant Devices (Modeling Hub-types only.) connected to an end-point turn Orange after neighbor (e.g., PC) that has losing contact. established contact status... WA_Links WA_Segment (or fanout) is good and one of the routers is lost then... Significant Devices connected to a model with turn Green. an Established contact status... Composite/Discrete Topologies and WA_Links in which any of the collected children has established contact status, then the LAN will also... Inferred Connectors connected to a model with an established contact status where at least one of its neighbors is Good and its associated port (port connected to the Fanout) status is Good... Significant and Insignificant Devices not yet connected to other turn Blue. devices... Composite/Discrete Topologies and WA_Links when all collected children of a LAN have initial contact status, then the LAN will also have the initial contact status... How to Manage Your Network Page 112 S P EC TR UM I nt e ll i g en c e Example 1: This example demonstrates that fault isolation is a pro-active mechanism, and does not depend upon polling all of the connected models. Consider a simple network topology as shown in Figure 45. The device H1 is connected to the VNM model. Devices H1, H2 and H3 poll every 3 minutes. H4 polls every 5 minutes. The PC polls every 30 minutes. Figure 45: Network Topology Example 3 H1 VNM 3 3 H3 H2 5 30 H4 PC Assume H2 is BAD. As a result H2 would turn red, H4 would turn gray, PC (insignificant model) would turn blue, while H1 and H3 should remain green. Fault isolation is initiated as soon as H2, H4 or PC polls. If H4 is lost, it sends an Are-You-Down action to H2. If H2 is lost by then, it sends TRUE to H4, otherwise it pings itself and then sends the response to H4. This causes H4 to turn gray. Now H2 is lost, and it sends Are-You-Down action to H1. Since H1 is established, H2 has to decide between orange and red conditions. H2 pings PC. Since PC can not respond H2 will turn red. The ping from H2 puts PC in a lost state. Since PC is an insignificant device it will turn blue. How to Manage Your Network Page 113 S P EC TR UM I nt e ll i g en c e Note: Note: H1 and H2 are connected by dragging H2 onto a port of H1 and H1 onto a port of H2. Example 2: This example demonstrates fault isolation when modeling a fanout. Assume fanout is red, D2 and D3 are gray, and then D3 polls successfully. Figure 46 depicts this scenario. Figure 46: Network Topology with a Fanout 2 D1 VNM P1 Fanout P2 4 D2 P3 4 D3 30 PC D3 will have an established contact status and turn Green. Then D3 will send an Are You Up action to the fanout. The fanout reads device P3’s (D3’s port connection to the fanout) internal link port status. Assuming the port has good status the fanout will turn green with established contact status. This means that as long as P1 (D1’s port connection to the fanout) has good internal link port status, the contact status of the inferred connector will remain good. How to Manage Your Network Page 114 S P EC TR UM I nt e ll i g en c e What if: D2 goes bad? D2 will lose it’s contact status and sends an Are-You-Down action to the Fanout. The Fanout will ping D1, and finds D1 to be good. The intelligence then examines the status of P1. Assuming Link-Status of P1 is good, the Fanout will return FALSE to model D2. This causes D2 to turn Red. What if: P1 is bad? This is the same case as disconnecting the network connection to the Fanout. If D3 polls first, it will lose its contact status and sends an areyou-down action to the Fanout. The Fanout will ping D1 as finds it as a good neighbor. Fanout then reads the internal-port-link-status of the port P1. Since P1 is bad, the Fanout will lose its contact status and turns Red. The Fanout will return TRUE to the model D3. This causes D3 to turn Gray. D2 will also turn Gray in the same way as D3. PC being the insignificant device will turn Blue immediately after losing its contact status. Example 3: This example shows how SPECTRUM manages devices using other redundant paths if a link is shutdown administratively (i.e., admin-status equals down). Figure 47 depicts a network with redundant WA Links. Here VNM manages Rtr3 through link WL-1 and Rtr2 using link WL-2. Now let us assume that the network administrator shuts down the WL-1 link. This causes WL-1 to turn gray. Rtr3 will turn red because VNM can not talk to it through WL-1. The redundancy intelligence of Rtr3 will modify its agent address, so that VNM can talk to it using links WL-2 and WL-3. This causes Rtr3 to turn green again. The link WL-1 will still have the gray condition. How to Manage Your Network Page 115 S P EC TR UM I nt e ll i g en c e Figure 47: Redundant Wide Area Links New York VNM Rtr1 WL-1 London Rtr3 WL-2 WL-3 Rtr2 San Francisco Example 4: This example demonstrates that fault isolation for an Inferred Connector requires specific modeling. Let us assume that two routing devices, Rtr1 and Rtr2, are connected at both ends of the WA_Link and that their ports are P1 and P2 respectively. In SPECTRUM WA_Links are modeled using a WA_Segment (or fanout) model for the proper roll-up of the WA_Link condition. The devices at either end of the WA_Link need to be connected to the WA_Segment model. You do this by navigating into the device’s Device Topology view and resolving the WA_Segment off-page reference icon to the appropriate port. You can view the connections by navigating into the WA_Segment’s Cablewalk view. This cross connection is very important for fault isolation to work, as shown in Figure 48. How to Manage Your Network Page 116 S P EC TR UM I nt e ll i g en c e Figure 48: Network Topology P2 P1 Rtr1 VNM Rtr2 WA_Link Rtr1 WA_Segment Rtr2 WA_Link Assume P1 is the port on Rtr1 and P2 is the port on Rtr2. The routers connected to the WA_Segment will cause it to behave as described in the following table. Table 5: Rtr1 WA_Segment Conditions P1 Rtr2 P2 WA_Segment blue unknown blue unknown initial/blue green good green good good/green green bad gray unknown lost/red green good red unknown good/orange red unknown gray unknown lost/gray How to Manage Your Network Page 117 S P EC TR UM I nt e ll i g en c e Du p li c a te A d dre s s e s Duplicate Addresses SPECTRUM intelligence automatically detects when duplicate Internet Protocol (IP) addresses are entered in the SpectroSERVER database. Although some devices are allowed to have a duplicate IP address, Cabletron hub devices should be configured with only one IP address per device. Alarm condition colors warn you of duplication, as shown in the following table. Table 6: Duplicate Address Alarms and Color Status Alarm Same MAC Address & Different IP Address Color Yellow This alarm occurs when there are two or more Models with the same MAC address and at least one model with a different IP address. Same IP Address & Different MAC Address Orange This alarm occurs when there are two or more models with the same IP address and at least one model with a different MAC address. Same IP Address & Same MAC Address Yellow This alarm occurs when there are two or more models with the same IP address and the same MAC address (duplicate addresses). How to Manage Your Network Page 118 S P EC TR UM I nt e ll i g en c e Alarm Duplicate MAC Address Color Yellow The special case alarm for duplicate models where at least one of the models does not have an IP address. There is only one model that has this characteristic: Physical_Address model type. To get these alarms a model type needs both the MAC address and the IP address. For example, the model types Pingable and PhysicalAddress do not have both addresses so you will not see the above alarms. To manually clear a duplicate address: 1 Open the Enterprise Alarm View. 2 Select the model that has the duplicate IP address alarm so that its icon is visible in the Alarm View. Determine if you want to allow two devices to have the same IP address. If not, you will need to change one of the devices to a unique IP address, and then use the Update feature to change the IP address within SPECTRUM. 3 To clear the duplicate, select the Clear button in the Alarm View. The alarm is removed. Once the duplicate IP address alarm clears, the status color on the model’s icon returns to a normal green condition, unless another alarm is present for the model. For detailed information on the Enterprise Alarm Manager, refer to the Enterprise Alarm Manager User’s Guide. For more information on the Update feature, refer to the SPECTRUM GIB Editor Guide. How to Manage Your Network Page 119 S P EC TR UM I nt e ll i g en c e A ut o ma ti c Na m i ng an d A d d res s i n g i n SP E C TRU M Automatic Naming and Addressing in SPECTRUM When you create a new model, you can identify the new model using only the IP address and SPECTRUM automatically attempts to retrieve the name for the model from the device by using NIS or DNS to get the name associated with the model’s IP address. Likewise, if you create a new model and identify it using only the model name, SPECTRUM uses NIS, DNS, or the local /etc/hosts file, and attempts to retrieve the IP address for the device being modeled. In either case, if there is a change the new name or IP address will be searched for. The AutoName (0x00011979) attribute for model types controls automatic naming. The default value for the AutoName is “TRUE.” The automatic naming feature can be disabled by setting the attribute AutoName to “FALSE” using the Model Type Editor (MTE). As long as the value for AutoName is TRUE for a particular model type, SPECTRUM automatically maintains the names for models created using that model type. If the IP address for a model is changed and AutoName is enabled, SPECTRUM invokes NIS or DNS again to attempt to retrieve the name associated with the new IP address. Similarly, boards and ports are automatically named. Each board and port is named for the Device Model and appended by the board/port Instance ID. For example, model type Hub_CSI_IRM2 is named IRM2_UK and has a port with the Instance ID of 2.5, the name of the port is IRM2_UK.2.5. If the device name is changed to IRM2_US then the name of the port becomes IRM2_US.2.5. If the name is user specified and the port name is changed from IRM2_US.2.5 to LAB_PORT, then the automatic naming is not used for that port. Boards (mainly standalone MIMs) contain this intelligence and may not want to be named this way. If they want to be named using the IP_HOSTNAME method of naming, setting AUTO_NAME to FALSE as previously described disables the autonaming intelligence and allows the alternate intelligence to work. How to Manage Your Network Page 120 S P EC TR UM I nt e ll i g en c e M on i to r P o in t s Monitor Points Network group models (BroadBand_Net, LAN, Network, Universe, WA_Link, FDDI, LAN_802_3, or LAN_802_5) are conceptual models that represent a logical collection of actual devices and/or other network groups. Statistical information associated with a network group is gathered by a specific device, called a Monitor Point, within the network group. Statistics, such as Packet Rate and Bits Per Second, are gathered by a Monitor Point and used to calculate total network activity. The specific Monitor Point device is selected by SPECTRUM based on the value of its Monitor Precedence attribute (0x11a44). Within a network, the device model having the highest Monitor Precedence value becomes the monitor point for that network group. If more than one device has the same Monitor Precedence value, the first device seen is chosen. Typically, the highest precedence is for network analyzing devices, followed by successively less intelligent devices. (Default precedence values can be altered by updating them in a Network’s Information View.) How to Manage Your Network Page 121 S P EC TR UM I nt e ll i g en c e Monitor Point Statistics The collection, rollup and calculation of monitor point statistics is determined by two base model types: Composite (model type handle = 0x1002c) and Discrete (model type handle = 0x102e1). Each of these model types provide the intelligence (inference handlers) that produce a specific set of monitor point statistics. Model types that inherit these model types, inherit the ability to gather and calculate the monitor point statistics. Figure 49 shows the monitor point model type hierarchy and an example of model type inheritance by network group model types. Figure 49: Monitor Point Model Type Hierarchy Entity_Types Composite Network Topology Discrete LAN_Types LAN_802_3 Collects Monitors HUB HUB LAN_802_3 PC Lantern PC HUB Potential Monitor Points In general, monitor point calculations, for model types derived from the Discrete model type, consist of reading attribute values from a Monitor Point device model, then using those values to establish the attribute values of a Discrete network group model (WA_Link, FDDI, LAN_802_3, LAN_802_5). How to Manage Your Network Page 122 S P EC TR UM I nt e ll i g en c e Discrete network group models (derived from the Discrete model type) are, in turn, collected by a composite network group model (derived from the Composite model type). Composite model types use the statistics gathered in the Discrete model types to calculate their own statistics. Composite Monitor Point Statistics Five model types are derived from the Composite model type: • • • • • BroadBand_Net LAN Network Universe WAN The Composite model type calculates it’s monitor point statistics by comparing or summing attribute values from each of the models that it COLLECTS. Four attributes are calculated by finding the corresponding maximum value in each of the collected models: • • • • Load Loadx100 PacketRate SoftErrorRate One attribute is found by summing the values of the corresponding attribute from each of the collected models: • Hard_Error_Count Discrete Monitor Point Statistics The model types derived from the Discrete model type use a more sophisticated calculation. These calculations are performed by inference handlers attached at the respective model types derived from the Discrete model type. Four network group model types are derived from the Discrete model type: • WA_Link How to Manage Your Network Page 123 S P EC TR UM I nt e ll i g en c e • LAN_Types - LAN_802_3 - LAN_802_5 - FDDI Each of these models calculates its Monitor Point statistics a little differently. The following sections show the equations used by the inference handlers for each model type to calculate attribute values. In the WA_Link/LAN_Types model types described in the following sections, the calculations performed in the inference handlers are shown as equations. The values on the left are the attributes of the LAN_Types/ WA_Link level. The values on the right are values read from the Monitor Point device model. The calculation of Load is multiplied by a factor of 100 to show Load as a percentage. In certain models, where Load is a relatively small value, the Loadx100 attribute is used to obtain a better graphical presentation of the actual value. Loadx100 multiplies the value of Load by another factor of 100. WA_Link (model type handle = 0x102e2) The Wide Area Link (WA_Link) model type is used to model a connection between the interfaces of two connected routers. The monitor point calculations are computed using one of the two interfaces that are connected to this model. Figure 50 shows how the interfaces are connected to the WA_Link model and illustrates the MONITORS association. How to Manage Your Network Page 124 S P EC TR UM I nt e ll i g en c e Figure 50: WA_Link Relations WA_link Router 1 Interface Router 2 Interface fanout Monitors Connects Collects HASPART The monitor point calculations that are performed for this model use information calculated from the data_relay_prt model type. The data_relay_prt model type is the base model type for router interfaces. WA_Bandwith is calculated by an inference handler attached to the WA_Link and is set to the if_speed of the data_relay_prt model. If this value is zero, then the default of 1540000 (T1 interface) is used. The following table shows monitor point calculations for the WA_Link. Table 7: WA_Link Monitor Point Calculations Attribute = Formula Attribute = Formula WAMonMaxBitsPerSecIn ´ 100 Load = --------------------------------------------------------------------------WABandwidth WAMonMaxBitsUsedPerSecIn ´ 100 ´ 100 Loadx100 = -----------------------------------------------------------------------------------------------------WABandwidth SoftErrorRateIn = WAMonSoftErrorRateIn PacketRateOut = WAMonPacketRateOut How to Manage Your Network Page 125 S P EC TR UM I nt e ll i g en c e Table 7: WA_Link Monitor Point Calculations Attribute = Formula Attribute = Formula WAMonBitsUsedPerSecOut ´ 100 LoadOut = --------------------------------------------------------------------------------WABandwidth WAMonBitsUsedPerSecIn ´ 100 LoadIn = ----------------------------------------------------------------------------WABandwidth Lan_MP_SysUpTime = MonSysUptime SoftErrorRate = WAMon_Max_SoftError_Rate PacketRateIn = WAMonPacketRateIn PacketRate = WAMon_Max_Packet_Rate SoftErrorRateOut = WAMonSoftErrorRateOut WAMonBitsUsedPerSecOut ´ 100 LoadOut = --------------------------------------------------------------------------------WABandwidth How to Manage Your Network WAMonBitsUsedPerSecIn ´ 100 LoadIn = ----------------------------------------------------------------------------WABandwidth Page 126 S P EC TR UM I nt e ll i g en c e Lan_MP_SysUpTime = MonSysUptime PacketRateIn = WAMonPacketRateIn SoftErrorRate = WAMon_Max_SoftError_Rate PacketRate = WAMon_Max_Packet_Rate SoftErrorRateOut = WAMonSoftErrorRateOut FDDI (model type handle = 0x10032) The FDDI model type is used to model an FDDI network. The monitor point calculations for this model type are computed using the model that is associated to the LAN model with the MONITORS relation. The following table shows the monitor point calculations performed for this model type Table 8: FDDI Monitor Point Calculations Attribute = Formula Attribute = Formula Load = UtilizationRate LAN_MP_SysUpTime = Uptime Packet_Rate = FrameRate RingStatus = RingStatus Soft_Error_Rate = ErrorRate Note: Loadx100 is not calculated for the FDDI model type. How to Manage Your Network Page 127 S P EC TR UM I nt e ll i g en c e LAN_802_5 (model type handle = 0x1003d) The LAN_802_5 model type is used to model a Token Ring network. The monitor point calculations for this model type are computed using the model with the highest precedence that is associated to the LAN_802_5 model with the MONITORS relation. The following table shows the monitor point calculations performed for this model type. Table 9: LAN_802_5 Monitor Point Calculations Attribute = Formula LAN_Bandwidth = Mon_Bandwidth TR_Band_Util = TR_Mon_Utilization TR_Bytes_Per_Second = TR_Mon_Bytes_Per_Second Attribute = Formula TR_Errs_Per_MFrame = TR_Mon_Errs_Per_MPacket LAN_MP_SysUpTime = Mon_Sys_Uptime TR_Active_Stations = TR_Mon_Active_Stations TR_Frame_Rate = TR_Mon_Frame_Rate Soft_Error_Rate = TR_Mon_Errs_Per_MFrame TR_Ring_Speed = TR_Mon_Ring_Speed HardErrorCou n t = TRMonHardErrorCount Note: Packet_Rate is not calculated for the LAN_802_5 model type. How to Manage Your Network Page 128 S P EC TR UM I nt e ll i g en c e LAN_802_3 (model type handle = 0x1003c) The LAN_802_3 model type is used to model an Ethernet network. The monitor point calculations for this model type are computed using the model with the highest precedence that is associated to the LAN_802_3 model with the MONITORS relation. LAN_Bandwidth is an attribute in the LAN_802_3 model type. This attribute is set to 10,000,000. The following table shows the monitor point calculations performed for this model type. Table 10: LAN_802_3 Monitor Point Calculations Attribute = Formula Attribute = Formula CollisionRate = CollisionRate HardErrorRate = MonHardErrorRate LAN_MP_SysUpTime = Mon_Sys_Uptime PacketRate = MonPacketRate MonBitsUsedPerSec ´ 100 Load = ---------------------------------------------------------------MonBandwidth MonBitsUsedPerSec ´ 100 ´ 100 Loadx100 = ------------------------------------------------------------------------------MonBandwidth SoftErrorRate = MonErrorRate HardErrorCount = MonHardErrorCount Monitor Point Calculations in SpectroWATCH SpectroWATCH is an intelligent data collection system used to manage networks. Many of the monitor point calculations for SPECTRUM are now in watches in SpectroWATCH. This makes it easier to view the existing formulas and add new ones. The monitor point calculations in the preceding sections require reading attributes from other models within the database and are not yet implemented as watches in SpectroWATCH. However, in a future release, even these will be moved to SpectroWATCH, and all of the monitor point calculations will reside in watches, making them more readily accessible. Refer to your SpectroWATCH Operator’s Reference for a list of monitor point calculations performed in SpectroWATCH. How to Manage Your Network Page 129 S P EC TR UM I nt e ll i g en c e D e te c ti o n o f Fi r m wa r e P r o bl e m s Detection of Firmware Problems SPECTRUM allows for automatic detection of problems in some device firmware. Using the “connects_to” and “collects” model type relations formed via the Device Topology view, SPECTRUM detects if a network management firmware problem exists in the hub device. The connects_to relation denotes that one model is attached or connected to another (for example, a PC model connects to a hub model via a port on the hub). The collects relation denotes that one model collects information from another model (for example, the Topology view model collects information from the hub devices contained within that view). If SPECTRUM cannot retrieve management information from a hub device, but can still contact devices connected to this hub, then a hub firmware management problem can be deduced and the hub icon’s condition color is set to orange. You should then use the Alarm View along with the Diagnostic View and the Performance View to help isolate and correct this problem. Device Threshold Events When a device’s internal threshold values are exceeded, the device’s firmware generates an unsolicited alert message, or trap. SPECTRUM intelligence evaluates these trap messages and generates an appropriate message in the Event Log View and/or Alarm View. Additionally, this process also sets the device icon’s condition to yellow or orange indicating a minor alarm. For information on alarms and events refer to the SPECTRUM management module guide for the specific device. Redundancy Devices that have more than one way of being reached have redundancy. When the direct route for reaching a device is unavailable then redundancy provides an alternate way to reach it. Device failure, or link failure, in the direct route of a router forces a connection over a redundant route. If a device can not be reached directly, then an attempt How to Manage Your Network Page 130 S P EC TR UM I nt e ll i g en c e is made to reach the device using the IP addresses of the device’s other interfaces. If SPECTRUM cannot reach the device, the device model’s icon becomes condition red (contact lost) and the alarm is recorded in the Alarm View. The Redundancy feature can be turned off on a per model basis by changing the value of the “RedundancyEnabled” (0x00011d2c) attribute to FALSE. The default value is TRUE. Each router model in SPECTRUM has the following attributes: • Primary Address (PA): (0x00011d2a) - This is the IP address of the intended interface used to communicate with the device. This address is initially used to model the device. • Agent ID or Network Address: (0x0001027f) - This is the IP address of the interface through which communication with the device is active. Initially the network address and the PA are the same, but later may be different from the PA at a given time when redundancy determination is in progress. • Redundancy Preferred Addresses (RPA): (0x00011d2b) - This is a list of the IP addresses of the device’s interfaces to use in determining redundancy. The PA is always in the RPA. When contact with the device is lost, redundancy is activated in two ways. One way is that the addresses in the RPA list are checked every polling interval to determine their availability. Once an address from the RPA is reached, this stops. The other way is that a timer is started and attempts to reach the PA upon its expiration. When the PA is reached, this second action stops. Redundancy is configured from the router model’s Configuration View. In this view there are two fields related to redundancy; the Primary Address field and the Preferred Addresses button. Click the Preferred Addresses button to display the Preferred Addresses View (e.g., Figure 51). Following is a list of fields and their definitions as found in the Preferred Addresses View. How to Manage Your Network Page 131 S P EC TR UM I nt e ll i g en c e Figure 51: Preferred Addresses View Preferred Addresses Available Interface IP Addresses 132.177.118.24 132.177.122.24 132.177.124.24 Insert At... Add Redundancy Preferred Addresses 1. 132.177.118.24 2. 132.177.124.24 Delete Primary Address Move... Update 132.177.118.24 Cancel OK Available Interface IP Addresses This panel shows the available addresses, assuming that contact with the device is established. Add Highlight an address in the Available Interface IP Addresses panel and click on this button to add an address to the preferred addresses at the How to Manage Your Network Page 132 S P EC TR UM I nt e ll i g en c e end of the RPA list. Addresses that are already part of the bottom panel cannot be added again. Insert At... Highlight an address in the Available Interface IP Addresses panel and click on this button to insert a selected address at a given position. Enter the appropriate information in the dialog box that appears. Error checking makes sure that index positions are handled correctly. Redundancy Preferred Addresses When the router model is first created, the bottom panel shows the available addresses in the RPA list. Filter these addresses based on the topology and configuration of your network. The number in the left most column of the bottom half indicates the order in which the corresponding IP address will be used in determining redundancy. Delete Highlight an address in the RPA panel and click on this button to remove a selected address from the RPA. Move Click on this button to change the order of the addresses used in redundancy. In the dialog box that appears, enter the source and destination positions for the address that you want moved in the RPA panel. Update Click on this button to have your modifications to the RPA attribute take effect. Cancel Click on this button to exit the Preferred Addresses View. If you click on cancel without updating, your changes will not be saved. How to Manage Your Network Page 133 S P EC TR UM I nt e ll i g en c e Primary Address This field can be changed and is committed as the PA attribute through a carriage return or a mouse click on OK. If one of the available addresses that is not listed in the preferred list is provided as the PA, then that address is automatically added to the RPA list. The PA is always listed in the RPA panel and cannot be deleted. OK Click on this button to save the new PA attribute. Remember that if the router/interface configuration changes you should click on the appropriate reconfigure button to update the router tables. Events are logged in the Event Log when a redundancy related action occurs. They are generated when: • A Primary Address that is in use has been determined to be no longer valid and the Network Address, which is valid, becomes the new Primary Address (0x00010914). • It is determined that a preferred address in the RPA list is no longer valid and thus deleted from the RPA (0x00010914). • A given Primary Address is not reachable and does not belong to the device modeled (0x00010915). • The Network Address differs from the Primary Address (0x00010916). • A model is incapable of redundancy, which happens when the PA used to model the device can be reached but the agent on the device does not provide the necessary MIB-II information to be able to determine redundancy (0x00010917). How to Manage Your Network Page 134 S P EC TR UM I nt e ll i g en c e A lt e rna te P at h R ep e at er M an a ge m en t Alternate Path Repeater Management Alternate Path Repeater Management (APRM) prevents loss of contact with repeater models caused by the activation of router redundancy. APRM is designed for devices capable of functioning as IP routers and that contain the following repeater models types: CSIRptr, FddiSMT, and MMACPlusRptr. You can enable/disable APRM from the Alternate Path Repeater Mgmt. button in the Model Information View of the repeating application. The default state for APRM is disabled. Note: Note: As the repeater model types of bridges and other non-routing devices do not inherit router redundancy there is no need to enable APRM for them. When contact with a device is lost and router redundancy activates, SPECTRUM attempts to recontact the device through one of the model’s preferred addresses. The address used to successfully recontact the device becomes the model’s network address. When APRM is enabled for the relevant repeater models their network addresses change to match the device model’s. This insures contact with the repeaters as long as there is contact with the device. When APRM is disabled the new network address is not rolled down to the device’s repeater models, which causes SPECTRUM to lose contact with the relevant repeater models. APRM has three possible states: enabled, disabled or activated. Should the APRM state change for a repeater model an event is generated and logged to that repeater’s Event Log. How to Manage Your Network Page 135 S P EC TR UM I nt e ll i g en c e D e vi c e Lo s t a nd Fo un d Device Lost and Found SPECTRUM has a lost/found intelligence circuit which automatically detects a device that does not relate to any Location, Topology, or Organization View. Whenever an existing device becomes unrelated to any view, the lost/found intelligence sends it to Lost and Found. This can happen when a device has been erased from a view but never pasted into another view, or when the exact physical location of the device is unknown. Device Type Verification SPECTRUM intelligence automatically verifies the device type for any SNMP device that you add to your network via the Edit menu’s New Model option, or by AutoDiscovery. The SNMP device verification process follows the following steps: 1 SPECTRUM communicates with the newly modeled device to read the device’s SysObjectID and SysDesc attributes. 2 SPECTRUM intelligence goes through several identification methods to identify the device. • Identify Device by OID Method - If the value of SysObjectID contains the DeviceID, then this method is used. This method relies on the SysObjectID being a unique identifier for a device type. • Identify Device by System Descriptor Method - If the SysObjectID does not contain the DeviceID, then this method is used. This method searches the SPECTRUM database for the model type(s) whose System_Desc_Verify attribute (0x110c6) matches the value of SysDesc that was returned from the device. How to Manage Your Network Page 136 S P EC TR UM I nt e ll i g en c e • Identify Device by Keyword Method - If the Identify Device by System Descriptor and Identify Device by OID methods fail to identify the device, then this method is used. This method uses both the SysObjectID and SysDesc values from the device to identify it. • If the device has not been identified by any of these methods then it is modeled as a generic snmp device (given that the SNMP Management Module is installed). 3 If multiple model type handles are returned then SPECTRUM intelligence uses the following method to choose the appropriate model type. • The Disposable_Precedence attributes of each model type is compared and the one with the highest Disposable_Precedence is selected as the model type to be used. • If no model type has a greater Disposable_Precedence, an event (event code 0x10644) is generated containing the IP Address and two model type names. Should this occur you should use MTE (Model Type Editor) to modify the Disposable_Precedence attribute of one of the two model types so that one of the values is larger. Then, the next time the model type with the highest Disposable_Precedence will be selected. Device Type Mismatch If the device type can be determined from these attributes, it is compared against the device type selected when the new model (New Icon) was added to the database. If the device is not the same as the new device, the device icon’s condition is set to yellow and an entry is recorded in the Alarm View and Event Log. When the SPECTRUM administrator is issued a device mismatch alarm, there are two things to check. Check the IP address of the device that is being modeled. If the wrong IP address was given, use the Update feature to correct the IP address for your new device model. Secondly, check the actual device type to make sure that the correct model was chosen from the given list of models. If the wrong model type was selected, select the How to Manage Your Network Page 137 S P EC TR UM I nt e ll i g en c e I n -B an d Co n fi g ura ti o n o f D e v ic e A l a rm s mismatched model and choose the Destroy option from the edit menu and then re-create the correct model. The Model Mismatch intelligence circuit can be enabled or disabled by modifying attribute Verify_Model_Mismatch(0x00011197c). To disable the feature for a given model type, set Verify_Model_Mismatch to FALSE using MTE. To turn the intelligence circuit on, set it to TRUE. In-Band Configuration of Device Alarms SPECTRUM lets you manually configure alarm thresholds for many device models. Normally this is done via a GIB View. For some devices this is a Config Alarms View, accessed through the model’s Configuration View. Refer to the appropriate SPECTRUM management module guide for your device for more information on the configuration process. For more information on alarm thresholds, refer to your device’s hardware/ software manuals. Interface Intelligence Interfaces are ports that have both a physical address and a network address. These type of ports would be found on routers and bridges where network identity is important, unlike the ports on a repeater that may have a physical address, but do not have network addresses. The following diagram shows the derivation of the interface port: How to Manage Your Network Page 138 S P EC TR UM I nt e ll i g en c e Port (0x1001c) SnmpPif (0x1006b) Inet_If_Port (0x1001e) CSI_Rptr_Port (0x1001f) (other ports) data_relay_prt (0x10256) cisco_If_Port (0x100cb) (other data_relay_prts) Port is the base model type for all ports. Derived from Port are two basic types of ports, repeater ports and interface ports. • Inet_If_Port is derived from Port and Enet Monitor model types. Inet_If_Port is the base class for all interface ports that are potential monitor points for network statistics. • Data_relay_prt is derived from Inet_If_Port and SnmpPIf. SnmpPIf is the base class for all model types that communicate with SNMP agents. Data_relay_prt is the base model type for all interface ports that do their own reading and polling. It is an instantiable model type and is used to model a generic interface port. More specific types of interface ports, such as Cisco_If_Port, are derived from data_relay_prt. The inference handler CsIHInterfaceIntLinkStatus, which computes InternalPortLinkStatus, is attached at Inet_If_Port so all interfaces will inherit the desired functionality. The intelligence for interfaces use ifAdminStatus and ifOperStatus defined in the MIB-II definition of the interface group in RFC 1158. These variables can have the state of ON or OFF, and are defined below: How to Manage Your Network Page 139 S P EC TR UM I nt e ll i g en c e • ifAdminStatus: desired interface state - This is the state that the administrator wants the interface to be in. This attribute shows whether or not the interface has been shut off. The values of this attribute are ON and OFF. • ifOperStatus: current interface state - This attribute shows the actual state of the interface. The values of this attribute are UP and DOWN. UP means that the interface is communicating with the network properly. DOWN means the interface has lost connection with the network. These two variables are used to calculate a SPECTRUM internal attribute named INTERNAL_PORT_LINK_STATUS (IPLS - 0x101fb) This attribute’s possible values are LINK_STATUS_GOOD (LSG)), LINK_STATUS_BAD (LSB), and LINK_STATUS_UNKNOWN (LSU). This attribute is used to create and clear alarms, both on the interface and the device it is part of. It is also used to generate events concerning the attempt to reach of the interface. Table 11 shows how these variables are calculated. How to Manage Your Network Page 140 S P EC TR UM I nt e ll i g en c e Table 11: IfAdminStatus Internal Port Link Status Conditions IfOperStatus INTERNAL_PORT_LINK_STATUS ON ON LINK_STATUS_GOOD ON OFF LINK_STATUS_BAD OFF ON LINK_STATUS_UNKNOWN OFF OFF LINK_STATUS_UNKNOWN The interfaces IPLS is set to LSU when SPECTRUM has lost contact with the device. Interface Alarms IPLS (Internal Port Link Status) is used to generate alarms for both the device model and the interface model. The only interface alarm is GRAY. These alarms can only be seen by going into the Detailed Alarm View of an interface model. It is interesting to note that the alarm for an interface with an IPLS of LSB will have a gray alarm. All models with alarms are displayed in the General Alarm View. This is undesirable for interfaces. Interfaces are considered to be a part of a larger device such as a router. When a router goes down, all of its interfaces goes down as well. A red alarm is generated for the router. It would be confusing to have all of the interfaces producing red alarms as well, cluttering the Alarm View and making it difficult to locate the router. A device will watch the IPLS of each of its interfaces. If any of the interfaces has an IPLS of LSB, then the device will generate a YELLOW alarm with a probable cause of CS_ALARM_CAUSE_PORT_LINK_STATUS_BAD. This alarm, once set, will not be reasserted until it is cleared. Only one alarm will be asserted for all ports. The first interface with an IPLS of LSB creates an alarm. The second and successive interfaces with an IPLS of LSB are put into a bad port list. Once the list is clear the YELLOW alarm is dissasserted. How to Manage Your Network Page 141 S P EC TR UM I nt e ll i g en c e Each of the interfaces watches its own IPLS. Whenever the interface has an IPLS of LSB or LSU it will generate a GRAY alarm. This alarm will only show up in the interfaces Alarm View. When the device becomes unreachable the interface’s IPLS is set to LSU. A GRAY alarm with a probable cause of CS_ALARM_CAUSE_DEV_CONTACT_STATUS_LOST is generated. When the interface has been administratively shut off the interface’s IPLS is set to LSU. A GRAY alarm with a probable cause of CS_ALARM_CAUSE_ADMIN_SHUT_OFF is generated. When the interface becomes unreachable, its IPLS is set to LSB. A GRAY alarm with a probable cause of CS_ALARM_CAUSE_PORT_LINK_STATUS_BAD is generated. Interface Events The interface generates two events that deal with its status. The events contain information about the attempts to reach the interface. These events will be generated when a device has a YELLOW alarm due to a bad interface. Each event message contains the interface number and IP address. For example: Tue 20 Jul, 1994 - 13:31:50 Interface 2 (IP address = 129.128.127.2, type = Gen_IF_Port) on device cisco1 of type Rtr_CiscoMIM is unreachable. - (event [00010623]) As stated before, IPLS has three possible values. This makes it important to know the last two states of an interface’s IPLS to make a proper judgement about its current state. If the interface IPLS is LSB, and it was previously LSU, it is important to know if it was previously LSB or LSG. Due to this, each interface keeps the values of the last two states of IPLS. Events are generated based on these two saved values, and the current value. Table 12 shows which states generate events based on the IPLS. How to Manage Your Network Page 142 S P EC TR UM I nt e ll i g en c e Table 12: 2 Previous Events Generated from IPLS States Previous Current Event GOOD UNKNOWN GOOD none GOOD UNKNOWN BAD UNREACHABLE GOOD BAD GOOD REACHABLE GOOD BAD UNKNOWN none BAD GOOD BAD UNREACHABLE BAD GOOD UNKNOWN none BAD UNKNOWN GOOD REACHABLE BAD UNKNOWN BAD none UNKNOWN GOOD BAD UNREACHABLE UNKNOWN GOOD UNKNOWN none UNKNOWN BAD GOOD REACHABLE UNKNOWN BAD UNOWNN none How to Manage Your Network Page 143 Index Symbols C % Load, Bytes, and Packets 87 .csi files used in backgrounds 43 Change Background Dialog Box 41 Time Scale Button 83 Changing Backgrounds 41 channel packet errors 82 Chassis Device View 78 Clear Button 84 collision rate 82 Collisions 51, 86 Completing Your Network Model 16 Composite_Condition 96 Condition adjusting 97 attributes 94 device model 92 icon color display areas 93 Organization Models 106 Rollup 92 Condition_Value 95 Configuring Alarms 60 Configuring Traps 53 Contact Status Label Blue 67 Gray 68 Green 67 Orange 67 Red 68 Yellow 67 core 8 CRC and Alignment 86 Create trap mapping 54 A Accum Button 84 acknowledgement rollups 94 Adding or Changing Devices on your Network 47 address tables 12 Addresses duplicate 118 Alarm Symptom/Probable Cause 72 Alarm Thresholds 50 Audible Alarms 71 colors 71 Autodiscovery 11, 16 Automatic Naming of models 120 Automotic Addressing 120 B Background Color 42 Raster 41, 42 backup servers 62 Broadcasts 51 How to Manage Your Network Page 144 In d ex In de x D H Delta Button 84 Device View 8, 10, 50, 63 Device Condition Color 66 Device Models dynamic configuration 90 insignificant 109 significant 109 static configuration 90 Device Topology (DevTop) View 15, 80 Disposable_Precedence 137 Duplicate Addresses 118 Height 42 High Broadcast 88 E Enterprise Alarm Manager 72 error rate 82 Error Rates 85 Errors 51 F fanout 109 Fault Detection 66 Fault Isolation 72, 106 Firmware detecting problems 130 frame rate 82 Framesize Statistics 87 G Generating an Inventory Report 17 GIB View 41 group subnets 44 How to Manage Your Network I ICMP pings 12 Identify Device Methods 136 IEEE 802.3 11 IMT 90 In-Band Configuration of Device Alarms 138 Inductive Modeling Technology 90 Inferred Connectors 109 insignificant models 52 Intelligence alarm thresholds 138 device type OID verification 136 duplicate address detection 118 firmware problem detection 130 lost and found 136 Interface events 142 Intelligence 138 inventory list 11 Inventory Report 16 IP Address 77 L landscape handles 62 Lin Button 83 Linear Scale 83 load 82 Log Button 83 Logarithmic Scale 83 Page 145 In d ex logical relationships 12 Lost & Found 47 M Maintaining Your Network Model 47 Max_Pulled_Bd_Cnt 91 Monitoring Points 121 Multi-Attribute Graph Example 83 Multi-Attribute Line Graph 82 In de x Pie Charts 83 Point and Click 76 Port Rollup Status Conditions 66 Port Connection Representation 15 port level connections 15 Protocol Statistics 88 Protocol Type 88 Pulled Board List 91 Pulled_Bd_Cnt 91 Pulled_Bd_List 92 R N Navigate In 76 network diagram 11 network model 12 O Off-Page Reference panel 16 Online Database Backup Configuration view 48 Optimizing Your Network Model 12 Org_Owns model 44 Out-of-Window (OOW) Collisions 86 P Packet Size 88 Performance View 81 Pie Chart Relation with Instance ID Example 84 How to Manage Your Network Redundancy 130 Report Depth 20 Format 20 Generator 17 Type 18 Restricted Rights Notice 3 Rollup Condition 96 adjusting 97 example 101 process flow 99 See also Condition 94 Rollup Condition Color Orange 68 Red 68 Yellow 68 Rollup Condition Thresholds 51 Rollup Thresholds 97 Runts and Giants 87 S Scheduling Database Backups 48 Scroll to Date-Time Button 83 Page 146 In d ex Select Color Index Dialog Box 42 Select File Dialog Box 43 Significance Level 98 Significance Levels 51 significant models 52 Simple Network Management Protocol 53 SpectroWATCH 60 SPECTRUM intelligence 90 subnet address range 12 SysDesc 136 SysObjectID 136 In de x WA_Segment 109, 116 Wide Area Links 109 Width 42 T Threshold Events device internal threshold 130 TIFF files used in backgrounds 43 Topology Models composite 109 discrete 109 Total Button 84 trademarks 2 Traffic 51 Trap Mapping Create 54 Troubleshooting 85 U Using Organizational Views 44 Using SpectroWATCH 60 W WA_Links 109, 116 How to Manage Your Network Page 147
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