Your tenancy How to end your tenancy NCHLFT37 How to end your tenancy Before ending your tenancy there are things that you need to check have been done. This leaflet advises you about: • How to end your tenancy • How to end the tenancy for someone who has died • How to end the tenancy for someone who has moved into a nursing home or other residential care • How to leave the property in the right condition • How to let people know when and where you are moving • How to contact your area housing office • To-do checklist. How to end your tenancy Four weeks notice is required when leaving your property. When you give us notice we will tell you exactly when your tenancy will end and when you have to hand the keys in. You will need to arrange a suitable time for a pre-tenancy termination visit to be carried out by one of our voids patch managers. This is to ensure the property has been kept in a decent state and to answer any questions you may have. When you hand in your notice to quit and your keys, you will be given a receipt which you must keep for future reference. If you give us less than four weeks notice we have the right to charge rent up until the end of the four week notice period. Before leaving the property you will need to be up to date with your rent. Please note that there is an extra week’s rent charged after the tenancy end date. This is due to no rent being charged for the first week the tenancy started, but it must be repaid once the tenancy has ended. 2 How to end your tenancy How to end the tenancy for someone who has died Following the death of a family member who had a tenancy with us, you will need to contact the area housing office with the following details: • Name and address of the person who has died • Date of death • Contact name, address and telephone number for next of kin • Death certificate (we will take a copy of this) • Estimated date for return of keys. If you or anyone else wishes to continue living in the property after the tenant has passed away, you/they may be able to. Please contact your area housing office for further information. You may also need to contact the Housing Benefit Department on 0115 915 4944. Read our ‘What to do when a tenant dies’ leaflet to find out more. 3 How to end the tenancy for someone who has moved into a nursing home or other residential care You will need to make sure we have details that you are the next of kin, or that you are authorised to act on behalf of the tenant. When you receive your written notice you will get a letter that gives you the date on which the tenancy will end. As the tenant’s representative you are responsible for clearing the property of all possessions and tidying the house, garden and any sheds and outhouses. Assignment Assignment means the right of the tenant to ‘give away’ the tenancy to someone else or to swap the tenancy with another tenant. The Housing Act 1985 allows for three types of assignment: 1. Giving away the tenancy to someone else who would succeed to the property on the death of the tenant. 2. Swapping the tenancy with another council or housing association tenant. This is called a mutual exchange (introductory tenants do not have this right). 3. An assignment ordered by the court under family and child law such as under divorce proceedings. There are criteria which must be met in order to assign a tenancy. For further information on assignment please contact your area housing office. 4 How to end your tenancy Leaving the property in the right condition Before leaving the property you must make sure it is clean and tidy. Remove all belongings from your home, garden, outbuildings, sheds and loft areas. Arrange for your removals and arrange for any unwanted items to be taken away. Fixtures and fittings must be in satisfactory condition, allowing for reasonable wear and tear. If you have carried out certain improvements during your tenancy, you may be eligible for compensation. (Ask us for a copy of our Right to compensation for improvements leaflet to find out more). Complete any repairs you are responsible for and report any alterations to your area housing office. Unless you have made an agreement with us before you leave, we may charge you for disposing of any items you leave behind. Useful contacts: Rents Department 0115 915 4920 Housing Benefit Department 0115 915 4944 Council Tax Department 0115 915 4944 Department for Work and Pensions / Job Centre Plus 0845 608 8528 Nottingham City Council Switchboard 0115 915 5555 Pension Service 0845 606 0265 Nottingham City Council Waste Management 0115 915 2000 5 Let people know when and where you are moving You will need to notify a number of people of the date you are moving and of your new address: • Nottingham City Homes • Council Tax office • Gas and electricity companies • Water company • Doctor, dentist, optician and hospital • Household insurance company • Child’s school • Other companies such as the TV Licensing Authority and the phone company • Employer and tax office • Housing Benefits and Department for Work and Pensions (DWP) or Jobcentre Plus, if you are receiving benefits • Social services (if you are in contact with them) • Bank, building society and credit-card companies • If you receive a private pension, let them know. • DVLA • Post Office to redirect your mail Forwarding Details When you leave the property, we will need your forwarding details for our records. Please fill in the slip on page 11 and hand it in with your keys at your area housing office. 6 How to end your tenancy Checklist 1. Pay your rent account up to date 2. Tell us when you are planning on moving out. In most cases we require 4 weeks notice 3. If you are in receipt of Income Support or Job Seekers Allowance, then you must contact the DWP/Jobcentre Plus to advise them you are moving 4. Arrange meter readings for your utilities (gas, electricity, water) and subsequent disconnection 5. Advise your home contents insurance provider of your new address 6. Redirect post and cancel your milk and newspapers 7. Arrange to have your belongings removed 8. Clean the property and remove all rubbish 9. Return the keys to your area housing office by 9am on the Monday the tenancy finishes – or the Wednesday following a Bank Holiday Monday 10. Payment meters should be left debt free including non usage of emergency credit. 7 Area housing offices Aspley Housing Office 14 Strelley Road Strelley Nottingham NG8 3AP Tel: 0115 915 3121 Fax: 0115 915 3111 Minicom: 0115 915 3126 E-mail: aspleyoffice@ nottinghamcityhomes.org.uk Bestwood Housing Office Elmbridge Bestwood Park Nottingham NG5 5PF Tel: 0115 915 3301 Fax: 0115 915 3333 Minicom: 0115 915 3407 E-mail: bestwoodoffice@ nottinghamcityhomes.org.uk Bilborough Housing Office Bulwell Housing Office 1 Gilead Street Bulwell Nottingham NG6 8NA Tel: 0115 915 3212 Fax: 0115 915 3222 Minicom: 0115 915 3212 E-mail: bulwelloffice@ nottinghamcityhomes.org.uk Clifton Housing Office Clifton Cornerstone Southchurch Drive Clifton Nottingham NG11 8EW Tel: 0115 878 6287 Fax: 0115 878 6375 Minicom: 0115 878 6101 E-mail: cliftonoffice@ nottinghamcityhomes.org.uk Radford and Hyson Green Housing Office 95 Bracebridge Drive Bilborough Nottingham NG8 5PL The Mary Potter Centre Gregory Boulevard Hyson Green Nottingham NG7 5HY Tel: 0115 915 0491 Fax: 0115 915 0470 Minicom: 0115 915 0485 Tel: 0115 883 8220 Fax: 0115 915 0160 Minicom: 0115 883 8225 E-mail: bilboroughoffice@ nottinghamcityhomes.org.uk E-mail: radfordoffice@ nottinghamcityhomes.org.uk 8 How to end your tenancy Lenton Housing Office St Ann’s Housing Office 5-6 Church Square Lenton Nottingham NG7 1SL 2 Robin Hood Chase St Ann’s Nottingham NG3 4EZ Tel: 0115 915 3740 Fax: 0115 915 3748 Minicom: 0115 915 3740 Tel: 0115 915 6905 Fax: 0115 915 6902 Minicom: 0115 915 6911 E-mail: lentonoffice@ nottinghamcityhomes.org.uk E-mail: stannsoffice@ nottinghamcityhomes.org.uk Southglade Housing Office Victoria Centre Housing Office Southglade Road Bestwood NG5 5GU Tel: 0115 915 9701 Fax: 0115 915 9719 Minicom: 0115 915 9716 E-mail: southgladeoffice@ nottinghamcityhomes.org.uk 4-21 Victoria Centre Flats Nottingham NG1 3PA Tel: 0115 915 3730 Fax: 0115 915 3733 Minicom: 0115 915 3730 E-mail: victoriacentreoffice@ nottinghamcityhomes.org.uk All housing offices are open: 8.30am to 4.30pm Monday to Friday (10.30am to 4.30pm on Wednesdays) Except: Victoria Centre Housing Office 9.30am to 12.30pm and 1.45pm to 4.30pm Monday to Friday (10.45am to 12.30pm and 1.45pm to 4.30pm on Wednesdays) Southglade Housing Office 2pm to 4.30pm Monday to Friday 9 Notes 10 How to end your tenancy Forwarding details When you leave the property, we will need your forwarding details for our records. Please fill in this slip and hand it in with your keys at your area housing office. Name: ...…………………………………………………................................. Current address: ......…………………………...............................…….…. …………………………………………………………………………............... ..............…………………………………………………………………………. Current rent ref: …................................................................................. New address: .……………………………………………………………….... …………………………………………………………………………............... ..............…………………………………………………………………………. Telephone: ....…………………………........................................................ Anything else you need to tell us? ........................................................ .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... .................................................................................................................... ............................................................................................................................ 11 If you are unable to read this publication about How to end your tenancy please contact your area housing office, or call us on Tel: 0845 330 3131. We can arrange for an interpreter to explain it to you, or send you a spoken word version on tape or CD. If neither of these are suitable, we can translate this publication into your chosen language. We can also provide it in large print. Nottingham City Homes 14 Hounds Gate Nottingham NG1 7BA Phone: 0845 330 3131 Minicom: 0115 915 7447 www.nottinghamcityhomes.org.uk Registered in England and Wales number 5292636 September 2008
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