S Environment Management – How to Set Priorities Right? Manage non-production environments efficiently

Infosys Labs Briefings
VOL 9 NO 5
2011
Environment Management –
How to Set Priorities Right?
By Parveen K Sharma and Bhishmaraj Shinde
Manage non-production environments efficiently
and achieve operational transformation
S
hall we dare ask: what is the importance
and realize that even the best of the companies
of testing (especially in IT projects)?
may wilt under the pressure to deliver on time
“Absolutely critical” would be the obvious
and have paid heavy price for overlooking
answer. Without a well-thought testing effort,
(intentionally or unintentionally) test practices.
the project will undoubtedly fail and will
Good business organizations have
impact the entire operational performance
come to realize that to succeed in today’s
of the solution. The fit-for-purpose testing
cut throat competition a lot depends on how
environments are as critical as some of the other
effectively they prioritize their non-production
components to ensure testing is successful.
environments and are able to deliver high
Now another question: what is the one of
quality product in the market. And not
the obvious options for a fund freeze when a
surprisingly many organizations are planning
project is low on funding or over budget? Well
to improve availability and utilization of non-
most of us would have thought about “testing”
production environments to deliver consistent
again and within testing process, few would
and predictable testing services.
have surely thought about the non-production
If we quickly glance through various
environment cost as well. For starters, non-
industry best practices we notice that there is
production environment means a single or a
no clear guidance on how the non-production
group of related applications and associated
environment should be managed, that further
data, hosted on a single or multiple servers,
accentuates the need for robust and lean
created to functionally mirror production or
environment management practices. However,
future production.
with increasing competition and greater focus
It takes only one Google search to realize
on delivering ‘high quality solutions,’ non-
the number of examples available to endorse
production environments could be ignored at
what has been stated in the above paragraph
their own peril.
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In this paper, we discuss the practices
and stability is just as critical as the live
that organizations could leverage to align, build
environments. Modern test environments
and integrate the necessary capabilities to deliver
are inherently complex by nature and this
test environments related needs on promise. The
further makes environment stability all
framework proposed in this paper focuses to
the more a tougher task.
establish cost effective and controlled environment
management strategy by adopting “environment
■■ E x o r b i t a n t T e s t i n g C o s t : S e r v i c e
lifecycle management” approach. It would aid
operations in non-production
IT organizations in delivering true value back to
environments are loosely defined and do
the stakeholders by defining specific focus around
not really have the due rigor considering
consistent and accurate service.
their non-production label. This leads
Based on the principles of repeatable
to too many unauthorized changes to
and consistent service model, environment
environment, further leading to outages
management and optimization services can
(incidents) that result in costly delays in
provide robust platform to lower total cost of
the ‘go-live’ date for any project.
operations through reduction in time-to-market,
effective data volume, optimized non-production
■■ M a n a g e m e n t o f D i s t r i b u t e d
landscapes and early detection of defects.
Infrastructure: Often, critical and big
budget projects tend to create their
SOME KEY CHALLENGES
own test environment that remain
Today’s customers need better products as
unattended and unmanaged and lead
quickly as possible and they are not afraid to
to infrastructure chaos. This fragmented
switch to other brands to satisfy their need for
footprint of infrastructure leads to
improved products and solutions. This has
increased support cost, multiple technical
forced delivery teams across organizations to
landscapes and increased operational
rely heavily on effective testing methods and
complexity. Dedicated environment
their underlying infrastructure (read as non-
management services would simplify
production environments). Some of the key
operations through standardization but
challenges faced by organizations during their
without compromising on fulfilling the
engagement with non-production environments
functional and business requirements.
are described below.
■■ M a i n t a i n i n g C o n s i s t e n c y w h i l e
■■ Non-availability of and Instability
Promoting Releases into Higher
in Test Environments: With no
Environments: In this globalized world
clear guidelines and direction on the
where development and integration of
number of right environments needed,
a product is managed by teams spread
organizations tend to have either too
across the world, it becomes all the more
many or too less of test environments.
difficult to have consistency in the code
With ever complex business needs to cater
that is being developed, merged and
to and given the tight timelines for testing
promoted across various levels in non-
cycles, test environment availability
production environment.
26
ENVIRONMENT MANAGEMENT
appropriate structure to facilitate
FRAMEWORK
accountability at the appropriate level.
It has increasingly become evident that
organizations have started taking test
■■ Efficient Usage / Management: Promote
environments management seriously and are
virtualization, rationalization and
considering testing activities as one amongst
consolidation practices and having clear
the key areas during a project delivery cycle.
policies/expectations for environment
Due to unavailability of a strong environments
usage.
management framework that caters to this need,
organizations tend to manage test environments
Four key elements of the proposed
in an ad-hoc and chaotic fashion.
environment management framework are: (a)
test environment management, (b) process
The proposed framework draws heavily from
some key design principles as mentioned below.
operations; (c) environment governance; and
(d) continual improvement and optimization
■■ Consistent and Accurate Service:
[Fig. 1 overleaf].
Adoption of service-oriented model and
developing robust and efficient IT services
■■ Test Environment Management: Assess
which are fit for purpose and fit for use.
the client non-production capabilities
and benchmark it against the current
■■ Dynamic and Real Time Provisioning:
industry standards. Based on the
Adjust features and services of baseline
inputs define a best fit environment
environments to meet customer’s rapidly
management solution. Also identify any
changing needs.
environment sharing or improvements
opportunity.
■■ Demand-based Footprints and Dynamic
Execution Management: Modularize
■■ Process Operations: Based on the
testing environment into multiple
assessment and discovery of non-
modules and loading them at runtime
production capabilities define a consistent
as requested.
and repeatable service model. Align the
environment lifecycle management with
■■ Interface with IT Service Management:
ITIL principles and focus on improving
Adopt environment lifecycle management
efficiency and consistency.
approach and define standard processes
for environment monitoring, managing
■■ Environment Governance: Once initial
changes/incidents and configuration
processes are implemented, it is very
management.
critical to have compliance mechanism
in place to make sure there are no
■■ R e g u l a t o r y C o m p l i a n c e a n d
deviations from the agreed path. It is at
Accountability: Verify the integrity of
this stage that we define an appropriate
privacy, security and data protection
reporting mechanism for identified
and decision making by establishing
environment lifecycle framework.
27
Enablers
Outputs
Opportunities
StrategicVision
That are easy
to implement,
automate and provide
substantial benefits
To validate
the requirement
Prioritize
Policies/
Guidelines
To set the
direction
Test Environment
Management
Process
Operations
(Efficiency)
(Consistency)
Environment
Governance
(Compliance)
The service
improvement
program based
on inherent
business value
Identify
Virtualization,
Rationalization
and Consolidation
requirements
Alignment
Management
Support
Continual Improvement & Optimization
To set the
ball rolling
With testing practices
and project delivery
framework to support
environments
requirements with
clear accountability
Power Levers
Leveraging best practices such as CMMI, ITIL, PMBok, CoBIT, ISO/TS Standards, ISTQB & IEEE 829
Figure 1: Environment Management Framework
Source: Infosys Research
■■ C o n t i n u a l I m p r o v e m e n t a n d
for environments, processes to provision
Optimization: Continuously improve
environments as per test requirements, integration
from the present state. This is what makes
with project and test delivery framework(s) and
the framework dynamic and adaptive
reporting to gauge current service and set future
in the changing times. The incremental
targets is key to set up such governance. But
gain on return on investment (ROI)
is it really practical to define fit-for-purpose
achieved not only during initial process
environment strategy in the very first place?
improvements but over a period of time
Some practitioners/consultants can
will provide the much needed competitive
argue in the affirmative given that they already
advantage to stay ahead in the race.
have discovered the current state of existing
environment landscape and have worked out
ITERATIVE
APPROACH
TO
plans to take the current state to the next level.
ACHIEVE
OPERATIONAL TRANSFORMATION
At the same time there would be situations
The business objective of any investment around
where formulating strategy in the first place
non-production environment management is
is not easy given the various challenges as
to strengthen environment governance and
mentioned earlier.
management practices so as to assist seamless
Environment management and
and consistent testing practices. Having an
optimization framework is designed
environment strategy that defines policies
to be tailored for either kind of situation
26
Strategy Definition - Define Policy, Processes, Procedures and Metrics
Processes Policies
Guidelines
Lessons Learnt
Organization
Effectiveness
Discovery
Discover and assess
test environments
Implementation
Phased implementation
over selected environments
Implementation Plan Deployment Checklist Reporting Structure
Figure 2: Iterative Approach
Source: Infosys Research
and accordingly provide customers a
4. Single service window to fulfill all
dynamic and practical solution approach.
environment related requirements
The iterative approach of strategize-discover-
leads to improved accountability,
implement helps realizing benefits early as
responsiveness and strong organizational
well as continuously improves and matures
security.
environment management practice [Fig. 2].
5. Informed business decisions through
Some of the key benefits realized due an
effective simulation of new business
iterative approach are as follows:
situations in test environments using
up-to-date data.
1. Reduced time-to-market and faster
turnaround time through use of higher
6. Protection of sensitive data in non-
quality, reliable and consistent processes.
production systems.
2. Consistent and accurate service by
CONCLUSION
providing fit-for-purpose test
When the non-production environments exist
environments to support and deliver
in a chaotic and confused state, the objective of
high–quality service delivery.
delivering high quality products to users could
get scuttled.
3. Lower total cost of operations through
An unstable and unreliable test
effective data volume, hardware
environment leads to lesser testing time and
requirements for nonproduction
higher probability of exposing defects in the live
landscapes and early detection of
environment. A fit-for-purpose environment
defects.
management strategy will help organizations to
27
prioritize their non-production environments to
Conference, 27th September, pp. 116-
reduce their overall time-to-market and assist in
125.
taking an informed business decision through
3. Light, M. (2009), Double-Checking Project
effective simulation of new business scenarios
Quality with Independent Verification
in a stable test environment.
and Validation, Gartner, Report, Gartner
Research ID No. G00172026. Can be
bought on http://www.gartner.com/
REFERENCES
1. Industry Trends in Outsourced Testing
DisplayDocument?id=1234015.
Services, IP Devel White Paper, October
4. C a n t w a l l , L . ( 2 0 0 7 ) , A r c h i t e c t i n g
2005.
An Automated Test Environment,
2. Ng. S. P., Murnane, T., Reed, K., Grant,
A TesLA Whitepaper sponsored by
D. and Chen, T. Y. (2004), A Preliminary
OnPath Technologies. Available at
Survey on Software Testing Practices
http://www.teslaalliance.org/
in Australia, in the Proceedings of
media/pdfs/whitepaper/TesLA_
the Australian Software Engineering
OnpathTechnologies_Whitepaper.pdf.
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Author’s Profile
PARVEEN SHARMA is a Lead Consultant with the FSIIMS – Infrastructure Transformation
Services at Infosys. He can be reached at [email protected]
BHISHMARAJ SHINDE is a Consultant with FSIIMS – Infrastructure Transformation Services at
Infosys. He can be reached at [email protected]
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