2004 Lumenix® User Group Conference September 15-16, 2004 ⏐ University Hilton, Charlotte, NC Informative Sessions, The Latest Information on Lumenix® Developer, Networking Opportunities and more… If your focus is on eLearning, the University Hilton is the place to be on September 15th & 16th for the first Lumenix User Group Conference. “eLearning is a Wonderful, Horrible Thing” is our theme, and the Steering Committee has a full program planned. Attendees will have the opportunity to: • learn about the future of eLearning, • gather new ideas for using Lumenix Developer, • network with other Lumenix users and get the latest information on future products and releases. Join us for all the excitement, including a roundtable discussion on the hottest topics regarding the implementation and use of Lumenix Developer. Don’t miss out on our training sessions… September 14th and 17th for all Conference Attendees who are current Lumenix users: September 14th – Lumenix Developer Cost: FREE for Conference Attendees! This course teaches developers how to create and sequence course elements in Lumenix to produce eLearning courses. Students will work in a hands-on lab environment to practice their Lumenix skills and build a sample course during the class. September 17th – Lumenix Advanced Developer Cost: $525 per person for Conference Attendees This course teaches Lumenix developers how to manage and maintain Lumenix courses. Students will learn advanced design techniques, media management strategies, and how to revise existing courses. How to Register Attendees may register by calling (704) 731-5310 or by completing and returning the attached registration form by fax to (704) 548-1939. Registration Deadline is September 1, 2004. 2004 Conference Program Tuesday, September 14th 7:00 PM Welcome Reception Executive Lounge at the University Hilton Wednesday, September 15th 8:30 AM Continental Breakfast Sponsored by your Lumenix User Group Steering Committee Lakeshore 4 9:00 AM Welcome and Keynote Address What Would Malcolm Say? George M. Piskurich, Ph.D., GMP Associates Lakeshore 4 10:00 AM General Session Show-and-Tell from Lumenix Users 12:30 PM Lunch and Networking 2:30 PM Lakeshore 4 Restaurants within walking distance Breakout Sessions 1. Administrators & Managers Tech Talk for Non-Tech Talkers Brent Pitman and Sumita Kumar, Bank of America Audubon This session will examine the challenges (and the humor!) of communication between highly technical people and the technically challenged. The communication issues will be highlighted through presentation of typical scenarios that involve Lumenix, either directly or indirectly. Communication problems around related areas (relational databases, three-tier applications) will be discussed. 2. Content Developers Reusability – Making the Most of Your Content Jerry Berendt, Performance Dynamics Lakeshore 4 There is a lot of talk about re-using learning objects, but not many people are doing it successfully yet. Being able to re-use learning objects requires proper planning. Learning objects must be properly defined and tagged early on in order to accommodate a plan for re-use later on. Come share your ideas on how to make the most of your content. 2004 Conference Program Wednesday, September 15th Continued 3:30 PM Breakout Sessions 1. Administrators & Managers Implementation - Let them find themselves in your story Barbara Thornton, People Development & Handshaw, Inc. Audubon New initiatives create a lot of excitement but often too little attention is given to answering the question of how the initiative will come to life. The key to a successful initiative is effective implementation planning from the start. Implementation Planning incorporates engaging employees in the vision for the initiative, identifying cultural gaps/ obstacles and action planning for accountability. 2. Content Developers Lakeshore 4 Using learning objects to address skill gaps Stephanie Jessup, U.S. Bank This session will define learning objects and skill gap analysis. Next, we’ll discuss how customized courses containing only the information needed to address a skill gap can be created using existing Lumenix learning objects. The use of branching and hidden lessons within Lumenix will be demonstrated. 4:30 PM Product Manager's Session Chris Adams and Chris Prigmore, Handshaw, Inc. 5:30 PM Networking and Social Hour on the Patio 6:30 PM Dinner & Entertainment Provided by Handshaw, Inc. Lakeshore 4 University Hilton Patio University Hilton Lakefront Restaurant 2004 Conference Program Thursday, September 16th 8:30 AM Breakfast and Networking Sponsored by Handshaw, Inc. 9:00 AM Breakout Session: 1. Administrators & Managers Lakeshore 4 Audubon Implementing eLearning – A Case Study Nancy Bodman, Big Brothers Big Sisters of America We had a big challenge and a big vision. First, the vision came from our Director of Training, Barb Kimmel. Barb had plenty of experience with eLearning at her former job at BankOne, but no one else a BBBSA had any experience with eLearning, and few of us had experience with instructional design. The challenge was to begin in early April with Instructional Design and Lumenix training from Handshaw and deliver 21 job specific lessons by the end of August. The audience consisted of 437 agencies all across the United States. 2. Content Developers Lakeshore 4 Preparing Graphics for the Web David Carmichael, Handshaw, Inc. Faced with the challenge of making compliance training fun? Equipment qualification training interesting? One of the best ways to engage your learners is to give them something other than text on a page to look at. It is a well-known fact that graphics, from simple bullet illustrations to detailed photographs, make a difference in the visual impression of a page and assist in engaging learners. Of course, that’s only if the graphic loads properly and doesn’t take all day to do so. In this session, you will learn how to find and manipulate graphics to import into your courses. You will also learn about Handshaw’s best practices for resizing and saving images for use in courses. Finally, you will learn how to incorporate images into the design of your page. 2004 Conference Program Thursday, September 16th Continued 10:00 AM Breakout Session: 1. Administrators & Managers Roundtable Discussion Facilitated by Neil Carmichael, American Arbitration Association Audubon In this facilitated roundtable discussion, conference attendees – by sharing their own experiences – will learn from one another how different organizations have dealt with a variety of practical issues related to the implementation and use of Lumenix. 2. Content Developers Combining Lumenix and RoboDemo to Create Interactive Learner Experiences Nicole Dalton, First Citizens Bank Lakeshore 4 Looking for ways to make your online learning more realistic and interesting for your learners? Is participant interaction missing from your online learning materials? This session introduces Lumenix users to the use of Flash movies to enhance learner experiences and increase knowledge retention and transfer. 11:00 AM General Session Lakeshore 4 Capitalizing on the 'Softer-Side' of Technology Lou Solomon, Interact! and Jerry Berendt, Performance Dynamics Jerry Berendt has succeeded where others in the training industry have failed to put sales training on the web. He has helped Financial Selling Systems (FSS) reduce their 3-day live session to a day and a half by putting a component on the web. Lou Solomon owns a company called Interact that specializes in intensive on-camera training for Authentic Speaking and Presenting. Typically the live sessions are a day and half. She is developing an 8-week course to extend the learning experience through Lumenix. The course will teach the learner to use the power of storytelling in conversations and presentations. If you’ve heard the old mantra that you cannot teach soft skills on the web, come to the session conducted by Jerry Berendt and Lou Solomon. 12:00 PM General Session & Lunch (Provided by Handshaw, Inc.) eLearning Principles Even Einstein Didn’t Think About Dawn Adams, Microsoft Lakeshore 3 1:00 PM Lakeshore 3 Business Meeting Led by the Steering Committee Chairman, Brent Pitman 2:00 PM Conference Adjourned 2004 Conference Program Keynote Speakers What would Malcolm say? Keynote Speaker: George M. Piskurich, Ph.D. ELearning is a wonderful, horrible thing. When designed well and used in the right situations it informs and challenges learners while sharpening their independent learning skills. If designed poorly, or forced into learning environments where it does not fit, it bores learners, can actually detract from the learning, and reinforces the learners’ dependence on others to “teach” them. One of the ways we can create wonderful instead of horrible eLearning is to understand what learners really want and need from their learning experience, and then design our eLearning so it meets those needs. In this presentation we will discuss what learners require of their learning programs in order to learn most effectively, based on our understanding of how adults learn. We’ll then consider how we might provide those requirements in eLearning initiatives that go well beyond the linear learning processes that are the mainstay of most eLearning programs and curricula today. George Piskurich is an organizational learning and performance consultant based in Macon, Georgia. He provides consulting services and workshops in Instructional Design, Management Development, and Performance Improvement to clients throughout the country. He specializes in eLearning interventions, performance/training analysis, distance learning, the design and development of self-directed/individualized learning programs for all levels of the organization, telecommuting interventions, and knowledge centers. With over twenty years of experience in every phase of Learning Technology, he has been a classroom instructor in both the public and private sector, designed development systems for managers, developed and instructed programs ranging from communications theory to computer based training techniques, and created both industrial and health care training departments as a corporate training director. He has created classroom seminars, distance learning programs, and eLearning interventions. George Piskurich Principal GMP Associates He has been a presenter and workshop leader at over thirty conferences and symposia including; the International Self-directed Learning Symposium, the Best of America Conference, and the ISPI and ASTD international conferences. He is an active member of both ISPI and ASTD, where he has held local and national leadership positions. George has edited books on Instructional Technology, Performance Improvement, and eLearning, written books on Self-directed Learning, Instructional Design and Telecommuting, and authored many journal articles and book chapters on various topics including Customer Service, Structured Mentoring, and Corporate Downsizing. He is currently authoring or editing books on Classroom Instruction and Preparing Organizations and Learners for eLearning. In 1986 he was ASTD's "Instructional Technologist of the Year," and won the "Best Use of Instructional Technology in Business" award in 1992 for his distributed SDL technical skills training design. 2004 Conference Program eLearning Principles Even Einstein Didn’t Think About Keynote Speaker: Dawn Adams Over the last few years, it’s become easier and easier to create and deploy eLearning. Tools and processes have become defined and more and more people have gotten experience using them. But, as with any set of tools and processes, “garbage in--garbage out”. I’m sure we’ve all seen web sites that make our eyes cross because something like FrontPage was given to someone who had no idea how to design a web site. The same can be said for eLearning. While we are gaining efficiencies in creating it, it’s also easier to create bad eLearning. The tools can’t save us from ourselves! This session presents some of the more common errors that fledgling eLearning designers/developers make when designing eLearning. Suggestions for how to avoid these common problems as well as examples are presented as Laws of Physics that Einstein might have thought of had he been an eLearning designer! Clear examples of how these suggestions can be applied to create more effective eLearning will also be supplied, along with guidelines for creating your own content. Come to this entertaining and enlightening session and be prepared to provide some of your own insights and experiences. Dawn Adams is a Development Lead in Microsoft’s Sales, Marketing and Services Readiness group where she manages training solution development and deployment for internal sales, support and consulting personnel. Prior to joining Microsoft in 2001, Dawn was Manager for Learning Technologies for NASCO, Inc. where she worked on computerbased and web-based training initiatives, knowledge management projects and technical documentation. Prior to joining NASCO she was a Manager for Intellinex, a Senior Manager of Learning Services for Click2Learn and president of TechKnowledgy, Inc. a firm specializing in the custom design and development of technology delivered courseware. Dawn has worked with such clients as Covad Communications, Cisco Systems, IBM, Compaq, Dell Computers, AT&T, Health Alliance, PriceWaterhouseCoopers, First Union, First National Bank of Chicago, NationsBank, First USA, GE Capital and Union Camp to design and develop technology delivered instruction. Dawn Adams Development Lead Microsoft, Inc. Dawn has been a national member of ASTD since 1989. She’s also been an active member of a few ASTD chapters including Winston-Salem for 10 years, Atlanta for two years, and now Charlotte for the last year. Dawn was on the Editorial Board of Technical Training magazine (the precursor to ASTD’s online webzine) and has written articles that have been published in Technical Training and other ASTD volumes. She has also spoken at ASTD national and TechKnowledge conferences. She is a presenter at the ASTD TechKnowledge conference in Anaheim in 2004. 2004 Conference Program Lodging and Travel University Hilton The Lumenix User Group Conference is being held at the Hilton Charlotte University Place, 8629 JM Keynes Drive, Charlotte, North Carolina. Tel: (704) 547-7444 Travel Information The University Hilton is conveniently located in the growing Northeast section of the city, only 15 minutes from the Uptown area and the Charlotte Douglas International Airport. Easily accessible via major Interstates 77 & 85, University Place offers a variety of dining, shopping and entertainment options within walking distance. A shuttle service will be provided free of charge to all conference attendees who will be arriving at the Charlotte Douglas International Airport. Please provide your flight information and estimated time of arrival on the attached Conference Attendee Registration Form. Discount Hotel Rates Conference Information The University Hilton is a 393guest room, newly renovated fullservice hotel. All of the Hilton’s rooms feature coffee makers, hair dryers, irons and ironing boards, cable TV, direct-dial telephones with voicemail, data port and high speed Internet access. With gorgeous views, a new grand ballroom and 20,000 square feet of premium meeting and banquet space, the University Hilton is one of Charlotte’s finest conference facilities. The Lumenix User Group Conference will occupy three of the premiere meeting rooms. Conference attendees will dine in a lakefront banquet room for dinner on Wednesday evening. The conference will conclude on Thursday with a buffet luncheon. The hotel is offering two different rates for Lumenix User Group Conference attendees: Standard King or Double $99.00/night* Executive King $119.00/night* *Room rates are subject to sales tax (currently 13.5%). Reservations can be made by calling (800) 445-8667 or online at www.charlotteuniversity.hilton.com Space is limited. Please make your reservations no later than September 10, 2004. Be sure to mention or indicate the group code LUMI. Parking Complimentary parking is available to all hotel guests and conference attendees. Valet parking is also available for a minimal fee. How to Register Complete the attached Attendee Registration Form and fax to: (704) 548-1939 For More Information Call us at (704) 731-5310 or visit our website at www.handshaw.com