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CLEC CARE
CUSTOMER EDUCATION
PACKAGE
How to Become a
CLEC
What is the Process for Becoming a CLEC?
Fax and mail your request letter.
Sample Request Letter should be sent to Contract Negotiations
EXAMPLE OF STANDARD CUSTOMER REQUEST FOR NEGOTIATIONS & ASSIGNMENT OF NEGOTIATOR
This document must be submitted by your Company of initiate negotiation with BellSouth. Please retype this letter and put it on your Company’s stationary.
Date
Ms. Kristen Rowe
Director – CLEC Negotiations
BellSouth Telecommunications, Inc.
Suite 34S91
675 W. Peachtree Street, N.E.
Atlanta, Georgia 30375
Dear Ms. Rowe:
Pursuant to Section 251 and 252 of the Telecommunications Act of 1996, ________________________ hereby requests to begin the negotiations process to reach a
mutually acceptable (Local Interconnection) (Resale) Agreement with BellSouth Telecommunications, Inc. in the sate(s) of __________________________.
Please contact __________________ at your earliest convenience via e-mail at ______________________________ or by phone at ___-_______ to establish the
appropriate company contracts and procedural schedule necessary to implement this process.
Sincerely,
YOU CAN FAX THIS REQUEST TO (404) 529-7839 TO INITIATE THE PROCESS.
THEN SEND THE ORIGINAL COPY VIA REGULAR MAIL.
http://www.interconnection.bellsouth.com/become_a_clec/docs/interconnection/sample.pdf
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Interconnection
Services
Issue 1 date 6/08/04
Advisory Team Assignment
After your contract negotiations have been completed, you
will be assigned to a member of the BellSouth Advisory
Team who will assist in getting your Master Billing Account
or “Q” Account established. The “Q” Account or BAN is
used by BellSouth to bill the CLEC for the service order.
Note: Please be advised that BellSouth cannot accept
requests for, or issue service orders before the effective
date of the contract.
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Documentation to be Completed
Proof of PSC/PUC Certification
Certification is the process by which the state Public Service/Utilities
Commission (PSC/PUC) authorizes a CLEC to conduct business in a particular
state. Since each state commission BellSouth’s nine state region requires
CLECs to be certified or licensed, the CLEC should contact the PSC/PUC in
each state that it intends to offer service to determine certification requirements.
Proof of such certification is required for the CLEC to complete BellSouth’s
Master Account Application.
http://www.interconnection.bellsouth.com/notifications/carrier/industry_links.html
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Proof of Tax Exempt Status (if
applicable)
CLECs must provide tax exemption certificates, as
applicable, for federal, state, county, local, or other taxes. If
proof is not provided, applicable taxes will be billed.
An example of the Certificate of Continuing Exemption from
Federal Excise Tax on Telecommunications Services may
be found in the BellSouth Start-Up Guide at the following
url:
http://interconnection.bellsouth.com/guides/activation/html/gst
ug001/index.htm
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Interconnection
Services
Issue 1 date 6/08/04
Credit and Deposit Policy
Before a new account can be established or orders can be
submitted for processing, the CLEC must provide BellSouth
with information to determine the CLEC’s satisfactory credit
and deposit requirements.
The CLEC will need to complete the BellSouth Credit
Profile. An example of this form is located in the BellSouth
Start-Up Guide as the following url:
http://interconnection.bellsouth.com/forms/html/webforms/rf39
50.html
You may call 1-888-634-4114 with questions regarding the
deposit requirement.
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Interconnection
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Master Account Application
The CLEC must complete the Master Account Application to establish a
“Q” Account. The “Q” Account is used to bill the CLEC for the services it
orders for its customers.
NOTE: Separate “Q” Accounts must be established for Resale, LNP,
UNE Loops and UNE Combos.
A copy of the Master Account Application may be found in the BellSouth
Start-Up Guide at the following url:
http://interconnection.bellsouth.com/guides/activation/html/gstug001/ind
ex.htm
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Operating Company Number
Service requests cannot be processed without an Operating
Company Number (OCN), an alphanumeric code assigned
by the National Exchange Carrier Association (NECA). To
request company codes, please visit NECA’s website at:
http://www.necaservices.com
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Interconnection
Services
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Blanket Letter of Authorization
The CLEC must sign a blanket Letter of Authorization (LOA) prior to
processing service order requests. This blanket LOA is required for
CLECs to have access to BellSouth’s Customer Service Records
(CSRs). The blanket LOA does not relieve the CLEC of the
obligation to secure and maintain authorization from every end-user
whose CSR it will view or use. BellSouth may request a copy of the
end-user authorization obtained by the CLEC from the CLEC’s enduser to view and/or use in the event of an end-user dispute.
A copy of the BellSouth Blanket Agency Agreement for Local Service
Providers may be found in the BellSouth Start-up Guide at the
following url:
http://www.interconnection.bellsouth.com/guides/activation/html/gstu
g001/index.htm
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CLEC Misdirected Call Contact Number
A form is required to advise BellSouth how to handle a
misdirected call from the CLEC’s end-user. For example, a
CLEC’s end-user calling BellSouth Repair for maintenance or
repair issues will be given the appropriate number(s) provided
by the CLEC for calls misdirected to BellSouth. The name of
this form is Telephone Number for Misdirected CLEC Calls –
CLEC Contact Number.
This form may be found in the BellSouth Start-Up Guide at the
following url:
http://www.interconnection.bellsouth.com/guides/activation/ht
ml/gstug001/index.htm
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How Long Does the Process Take?
When all the required documentation has been correctly
submitted, and the deposit has been paid, it takes 30 days
to establish a Master Billing Account.
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Interconnection
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Issue 1 date 6/08/04