The Expansive Migration
of Mobility
A Tangoe e-Book
The Expansive Migration of Mobility
Executive Summary
The inherent complexities of mobility bring new
challenges to enterprises. Traditional mobile device management strategies may no longer meet
the needs of companies that want to streamline
their mobile experience and accommodate new
devices and mobile policies. In light of this new
reality, some enterprises are migrating towards
Users will be challenged to find
organisations that deliver all of the IT and
process services they require globally
within a single ESP [external service
provider], which necessitates vendor
management of multiple providers or the
use of third-party program management
(such as multisourcing service integration).
managed mobility services to regain control of
their mobile assets and usage.
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Gartner
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The Expansive Migration of Mobility
The Complexities of Mobility
Create Challenges
Whenever we talk about mobility, the word
lock-down environment. Mobility changed the
“complex” is close behind. Today mobility reigns
information exchange paradigm because it was
as one of the key tools utilised by enterprises,
born out of the consumer world and not out
so it’s crucial that we understand the current
of the corporate machine. The mobile device
challenges that mobility creates in contrast to
was the mechanism that broke down the siloed
legacy infrastructure. Traditionally, computing
mind-set, providing, in one hand, not just a
systems supported a silo application architecture;
means of communication across previously
various components lacked the ability to
locked-down environments, but a platform to
communicate across the enterprise application
customise our experiences while doing so.
stack. The traditional work environment reflected
Breaking away from the silo application
this dynamic with a department-driven scope.
architecture and embracing mobility creates
Our perspective remained narrow and our
growing pains that involve learning new
need for isolation exceeded our need to share.
software, hardware, and work processes. Even
Consequently, the end-user computing
more challenging for enterprises, however,
experience remained in a need-to-know,
is defining and prioritising how they will use
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The Expansive Migration of Mobility
mobility to tackle business challenges. In most
Because of the lack of standards and policies
cases, this creates an exponential increase in
across offices, networks, and geographical
workload for IT teams as they struggle to find
regions, IT teams struggle to keep pace with
innovative methodologies and tools to control
mobility. IT departments are not necessarily
waves of mobile workflows. In addition, IT must
expanding but expectations of their productivity
now collaborate closely with departments in
are increasing. The demand is on the rise
developing mobility strategies to determine the
thanks to increased connection types and
technology investments needed to actualise
overall number of devices in the work place.
their mobility management strategy.
Previously, an employee may have had
just one fixed network connection from a
Mobility has many moving parts and to
desktop. Now, that same employee could
manage it we have to be cognisant of the
have a fixed connection and multiple wireless
following components:
connections from a smartphone and tablet.
Luckily, there are powerful tools to ease
Business objectives
the pain and gain control of an enterprise’s
mobile management issues. Depending
Employee needs
on the size of the organisation and various
other factors, IT teams may choose to
Policy enforcement
adopt MDM (mobile device management),
EMM (enterprise mobility management)
Data security
or MMS (managed mobility services).
Mobile apps
Identity security
Expense management
Ongoing management & support
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The Expansive Migration of Mobility
MDM, EMM, and MMS: Why You Will Eventually
Need a Best of Breed Approach
You might find that an MDM or EMM (enterprise mobility management) solution makes the
most sense for your business right now. For example, you may choose MDM if security is your
most pressing concern. However, as your business begins to grow, you will need to scale up
to a more robust system. MMS (managed mobility services) includes the benefits of EMM and
MDM. The mobility progression map below shows the logical evolution of these solutions:
MMS
EMM
MDM & EMM
Mobile professional
services
MDM
Multiple security roles
Protect high value data
Event trigger-based policy
enforcement
- Benchmarking
- Contract negotiation
- BYOD advisory services
Mobile TEM
App management
- Financial integration
Device security and
provisioning
Identity management
- Invoice, audit, resolution
Help desk
- Procurement, fulfillment
Event trigger-based policy
monitoring and
enforcement
IT approved devices
- Optimisation
MDM client
Minimal access/trust
Containerisation
- Forecast, benchmark,
analytics
Minimal apps
Content management
Protect low-value data
Real-time usage
No help desk support
Malware prevention
IT approved device
Network access control
MDM client optional:
clientless iOS
ABQ to resources
ABQ to resources
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API for Best-of-Breed
integration
Device logistics
- Forward and reverse
Mobile Support
- Level 1, 2, 3 HD
rTEM
- Usage tracking
- Geo-fence
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The Expansive Migration of Mobility
System Thinking and the
Rising Tide of BYOD
A recent shift in policy that has complicated the
mobile landscape is the growing popularity of
adaptive policies such as bring your own device
(BYOD). BYOD predates MDM and ultimately
changed the entire dynamic of the mobile world.
Despite the inherent challenges it brings, BYOD
demonstrates a philosophy that is less about
the device and more about data value and
optimising strategy, security, and reducing costs.
Traditional MDM products lacked application
Hardware inventory
Application inventory
OS configuration management
and content management capabilities, so
Mobile app deployment,
with the influx of new devices and mobility,
updating and removal
enterprises look to fresh tools to manage new
challenges and waves of raw data. Accordingly,
Mobile app configuration
these enterprises can learn to gather, filter,
and policy management
and translate this data into significant and
useful information. IT organisations and service
Remote view and control
providers use EMM suites to deliver IT support
for troubleshooting
to mobile end users and to maintain security
policies. Organisations continue to migrate from
Execute remote actions,
traditional MDM systems because EMM suites
such as remote wipe
can provide the following core functions:
Mobile content management
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The Expansive Migration of Mobility
Perceptive, forward-thinking companies should
Mobile Device Management
consider BYOD for cost-saving and productivity
Managing a mobile device ecosystem depends
reasons. But simply announcing that employees
on many factors including the company’s
can bring their own device without having a
industry, the number of employees, and the
comprehensive plan in place could end up
maturity level of their organisation’s mobile
costing more if an organisation has not planned
device management initiative. Some companies
for potential security issues. We have to think
need only basic MDM aspects such as security
about the total cost of enterprise mobility in a
on IT-approved devices, provisioning, and event
pervasively connected world rather than the
trigger-based policy monitoring and enforcement.
short-term savings. To establish an efficient
This level of MDM usually gives employees
mobility strategy, business leaders and IT
minimal access to use minimal applications.
teams must first agree on the following:
MDM environments like this strive to protect
low-value data but do not feel the need to create
Enabling the agile enterprise
a virtual Fort Knox using the latest hashing and
with a mobile workforce and
asymmetric encryption.
protection of corporate assets
Define a business value strategy, and
then the technology with policies
Obtain/develop vertically integrated
expertise or evaluate third parties
An expense optimisation spend strategy
that continually embraces and integrates
disruption throughout the firm’s value
chain, its ecosystem, and engagement
channels (internal and external).
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The Expansive Migration of Mobility
Enterprise Mobility Management
Managed Mobility Services
Generally speaking, MDM is just device
MMS (managed mobility services) is the blanket
management while EMM implies a broader
suite of services that includes all of MDM and
portfolio. EMM suites consist of policy and
EMM and also encompasses IT and process
configuration management tools and a
services from an external service provider (ESP)
management overlay for applications and
that is required to plan, procure, provision,
content intended for mobile devices based
activate, manage, and support mobile devices,
on smartphone OSs. In essence, EMM drives
network services, management systems, and
enterprise agility; it is an all-encompassing
mobile applications. MMS also helps extend IT
approach to securing and enabling
resources and reduce mobile lifecycle expenses.
business workers’ use of smartphones and
tablets. EMM includes MDM, MAM (mobile
Although MMS is fairly young compared to
application management, app store and
MDM, it continues to grow and evolve in its
containerisation), and MCM (mobile content
ability to help companies manage their technical,
management). Additional capabilities include
business, and strategic processes. For example,
NAC (network access control), anti-virus,
MMS providers can support interaction with
certificate management, and other software.
carriers after an organisation has reached an
agreement to obtain large portions of discounted
minutes. From there, the MMS provider manages
the distribution of these minutes as assigned
resources for corporate devices. Leading MMS
providers administrate upgrades, updates,
and maintenance to increase time-to-value
and reduce complexity on the client end.
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The Expansive Migration of Mobility
Why is this Migration Happening?
As mentioned earlier, the growing complexity of the mobile world is staggering. Mobility
needs expand and stratify in scope as your business matures. Can your IT staff really
manage your mobile connections? When your mobile growth outpaces your resources,
you put your data at risk and cannot measure how your devices are supporting or
hindering your business goals. Whether you start with an MDM or EMM solution, scaling
up to an MMS solution makes the most sense as it can grow with your business.
Key Factors that Influence Migration
Despite the vast resources and technical expertise available, enterprises still encounter
considerable confusion regarding mobile management. Essentially, three key factors create
difficulties for many enterprises that are looking to implement EMM, MDM and/or MMS:
1 IT spend: The overall spend for IT is increasing at the long-term rate of
inflation, approx. 3%, with a spend mix that includes business intelligence,
analytics, mobility, security, and applications. The convergence of
multiple platforms including mobile, cloud, social, search, and big data/
content is rapidly transforming companies’ ecosystems and how they
efficiently compete for profits within their respective industries.
2 Opportunity cost of not embracing mobility: The promise is real-time
collaboration and response agility that will influence outcomes across the
company and the markets it serves, thus maximising net margin revenue
by pervasively engaging end-buyers along an industry value chain.
3 BYOD: While this can be a strategic choice to optimise mobile spend, it is
often a reaction to unauthorised consumerised devices accessing enterprise
resources and data. There are choices for enterprises to optimise strategy, spend,
productivity, security and manageability without increasing lifecycle costs.
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The Expansive Migration of Mobility
Expertise is Crucial to Successful Migration
Most industry experts agree that standardisation
methodologies that allow companies to
of mobile OSs looms far off into the future. Due
streamline their unique ecosystems of pervasive
to the current diversity of mobile OSs, managed
engagement and scale their limited resources in
services is the solution for firms that do not want
the most cost-effective, efficient manner possible.
to keep readapting to new mobile technologies.
For some companies, the migration to EMM
Tangoe’s broad spectrum of services help
and MMS happens almost organically, but for
companies achieve their objectives quickly
most companies it’s an arduous transition,
while safeguarding their data and optimising
fraught with mystery and inconvenience.
costs. By streamlining mobile assets and
However, making the changeover can be less
usage management, companies circumvent
painful if companies seek out the expertise of
operational challenges encountered in a fast-
mobile management masters like Tangoe.
paced mobile market. Tangoe helps enterprises
achieve healthy financial savings, minimise
As a global leader for over a decade, Tangoe
risks, and execute value creation initiatives.
has remained at the forefront of emerging
technologies, processes, and strategies in the
telecom industry. Accordingly, our services reflect
a deep understanding of enterprise needs and
challenges. Tangoe has developed unmatched
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The Expansive Migration of Mobility
Summary
With the ever-changing mobile landscape that continuously experiences
a flood of new devices every year, companies are now seeking newer,
more modern solutions to their mobile management challenges. The global
trend indicates that many companies need to migrate from tradition mobile
device management to a more comprehensive managed mobility services
structure. The migration is complex, however, so enterprises need expert
service providers to help them navigate through the laborious transition
and to subsequently take over the entire management processes.
To help companies meet these mobile challenges, Tangoe has created industryleading service suites and products that span the globe and allow companies to
streamline their mobile ecosystems in the most cost-effective, efficient manner.
Next Steps
Interested in learning more about Tangoe’s Mobile capabilities?
Visit www.tangoe.com to find out more about how Tangoe can
help your organisation outperform your competitors.
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The Expansive Migration of Mobility
About Tangoe
Tangoe (TNGO) is a leading global provider of Connection Lifecycle Management
software and services to a wide range of global enterprises and service providers.
The company’s Connection Lifecycle Management platform, Matrix, is an on-demand
suite of software and services designed to turn on, track, manage, secure, and
support various connections in an enterprise’s connection lifecycle, including mobile,
fixed, machine-to-machine, cloud software and services, enterprise social, and IT
connections. Additional information about Tangoe can be found at www.tangoe.com.
Tangoe is a registered trademark of Tangoe, Inc.
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