How to configure Hunt Group? What is a Hunt Group? Hunt Group allows a caller to automatically find an available callee from among a group of extensions. You may assign some extensions to a Hunt Group. The incoming call will search for the first available extension. Each extension will be tried until a “free” extension is reached. If an IP phone is busy or hasn’t registered its extension to Vigor 2820 IP PBX yet, its extension will be skipped. The caller hears the busy tone only when all lines are engaged. Vigor 2820 IP PBX supports up to 10 Hunt Groups. Up to 20 extensions can be assigned to each Hunt Group. And each extension can be assigned to more than one Hunt Group. Hunt Group Example There are two modes (Hunt Rule) supported by Vigor 2820 IP PBX. Simultaneously and Sequentially. Simultaneously — If an incoming call rings on a Hunt Group, all extensions belong to this group will ring except for the IP phones which are busy or offline. Sequentially —If an incoming call rings on a Hunt Group, the first extension in the list is tried. If the call is not answered within 15 seconds, it will move to the next available extension in the list. The IP phones which are busy or offline will be skipped. Example 1 for Simultaneously Extension 100 is configured as a Hunt Group’s extension number. When someone calls 100, Vigor 2820 IP PBX tries to ring 101, 102 and 103 simultaneously at once. Ext 101 is busy, no ring Ext 102 rings - answers call Ext 103 is available for next call – no ring 1 Example 2 for Sequentially Extension 200 is configured as a Hunt Group’s extension number. When someone calls 200, Vigor 2820 IP PBX tries to ring 201 then 202 then 203 then 204. Ext 201 rings - no answer, then moves to next Ext 202 is busy, no ring and moves to next Ext 203 rings - answers call Ext 204 is available for next call – no ring How to setup Hunt Group for Example 1 and 2 ? 1. Configure extensions for IP phones. 2. Open IP PBX >> PBX System >> Hunt Group. Configure the following two groups. 2 For the Hunt Group of Sales department, Hunt Group Name is locally significant for identification. Hunt Group Extension must be different from all the other extension numbers. Select Simultaneously as Hunt Rule. For the Hunt Group of RD department, Hunt Group Name is locally significant for identification. Hunt Group Extension must be different from all the other extension numbers. Select Sequentially as Hunt Rule. You can use Move Up and Move Down buttons to adjust the sequence of the extensions. 3 How to call a Hunt Group? Method 1: You may call the Vigor 2820 IP PBX first, and dial the Hunt Group Extension number. In the above two examples, when you dial 100, extensions 101, 102 and 103 ring at the same time. When you dial 200, extension 201 rings first, then 202, next 203 and finally 204 rings. Method 2: With auto-attendant, after hearing the greeting, you may dial 1. The extensions 101, 102 and 103 ring simultaneously. Or, you may dial 2 and extension 201 ring first, then 202, next 203 and finally 204 rings. For using Auto Attendant, please refer to the relevant application note. Tip: If users in the Hunt Group leave their desks, they would turn on Do Not Disturb at their extensions. Thus, the incoming call will search next available extension immediately. 4