HP Latex 3000 Printer How to Demo Guide Objective
HP Latex 3000 Printer How to Demo Guide HP confidential – for HP Internal and authorized reseller use only Objective This guide is intended to help with set up and delivery of a demonstration of the capabilities of the HP Latex 3000 Printer. It is designed to prepare you for a successful demonstration that conveys the product’s key messages of High Quality & Versatility, Industrial Productivity & Efficiency and Environmental Differentiation. Objective ................................................................................................................................................. 1 Preparation for the demo ........................................................................................................................ 2 Items needed for this demonstration ....................................................................................................... 3 The Value Proposition ............................................................................................................................. 4 Introduction.............................................................................................................................................. 5 High Quality Prints .................................................................................................................................. 6 Industrial Productivity ............................................................................................................................ 10 Condensation Collector ......................................................................................................................... 14 Print Care- Overview and Interface ....................................................................................................... 15 Print Care- Maintenance ....................................................................................................................... 17 Print Care- CallMe@HP Remote Assistance ........................................................................................ 19 Print Care- Production Information Panel ............................................................................................. 22 Print Care- Diagnostics ......................................................................................................................... 23 Print Care- Help and Video’s................................................................................................................. 24 Additional Information for Q&A:............................................................................................................. 25 Conclusion............................................................................................................................................. 26 Addendum A: Maintenance Schedule ................................................................................................... 26 Addendum B: A1 Rigid Board Posters .................................................................................................. 27 Preparation for the demo Adequate preparation is one of the most critical steps you can take for a successful product demonstration. Plan ahead to ensure that the printer is installed properly and is ready for printing. If you are expected to print your customer’s file or print on their media, make sure you get these ahead of time. Use the following points as a checklist to prepare for your demo. Ensure the printer and RIP software have been installed and set up by trained personnel according to instructions. Ensure that the printer is at optimal print health and calibrated. Make sure there is adequate room around the printer to demonstrate its features Have one spare dual roll spindle resting in its official HP holder nearby to demonstrate the integrated differential and grippers. Make sure you have enough ink installed in the printer. If you will be printing on media supplied by the customer, acquire this ahead of time. Pre-RIP all files and test on the target media. If you will be printing a customer’s file, get this ahead of time and pre-RIP and test the file on the target media. Ensure you have datasheets and any other supporting documentation you wish to present. Wipe down the exterior of the printer to remove dust, ink stains, etc. Clean up the immediate area to give a nice presentation to your customers. The demo should start with the printer loaded and printing on a dual roll 2x54” SAV media displaying printed images from the HP Latex 3000 DVD image files, SAV menu. The print operator or roll change assistant is ready and briefed Print Care Preparation: Open the IPS and HP Print Care applications to ensure that you are connected to the internet and you have the most up to date version. If your demo audience is more than three people use a projector to connect to the printer PC and present on a large screen. HP Confidential – for HP and HP Reseller Internal Use Only 2 Items needed for this demonstration All props are not crucial for the demo but where possible show as many as you can. The stopwatch can be used to time a roll change to demonstrate the speediness in accordance of the operational efficiency value proposition. If you are unable to obtain or print the A1 Rigid posters they can alternatively be projected on a large screen. Props: o NIR Drying lamps o Dry Printhead o Spectrophotometer o Empty ink cartridge o OMAS sensor o Stopwatch A1 Rigid Board Posters (alternatively project them on a screen) o High Efficiency Drying and Curing o Curing Zone Dryer o Printhead Arrangement o Carbon Fiber Spindles o Proactive Maintenance Schedule o Versatile Print Modes o Frontlit Banners & Papers o SAV, Wallcoverings, Frontlit Films o Backlits, Textiles & Canvas o HP Latex Optimizer Printed Samples Acquire or pre-print the following samples of media types to highlight different features – bright colors, area fills, gradients, skin tones, blacks, small text (positive and negative): o 6p-6c 100% Indoor High Quality mode on SAV (Japan or men’s wear files) o 3p-6c 80% Outdoor mode on Banner (Doughnuts) Media Make sure you have the following media you intend to print on o Dual Roll 2x54” SAV loaded and ready to print o Single Roll 1x126” PVC Banner- ready on the spindle Projector If you have a large audience it is advised to demonstrate Print Care using a projector on to a large screen. HP Confidential – for HP and HP Reseller Internal Use Only 3 The Value Proposition Throughout the demo convey to the customer the printers features and benefits as they relate to the three pillars of the HP Latex 3000. This demo in particular focuses mainly on the breakthrough combination of Image Quality, Application Versatility and Industrial Productivity High Quality & Versatility Industrial Productivity & Efficiency Environmental Differentiation 6 colors and 1200 dpi – fine details, smooth transitions, wide gamut High productivity – 77 m2/hr indoor quality, 120 m2/hr outdoor quality. Odorless prints – ideal for sensitive indoor locations zzzz Wide media versatility, including heat-sensitive media Prints are completely dry and ready for lamination or finishing Inks are Greenguard Children & Schools Certified High quality at high production speeds with HP Latex Optimizer Fast loading carbon-fiber spindles; dual roll spindles come standard Inks are UL EcoLogo Certified, and meet AgBB criteria Scratch resistance comp. to hard solvent inks on SAV and PVC banner Print Care proactive maintenance scheduler, automated diagnostics No special ventilation required, no hazard warning labels, no HAPs HP Confidential – for HP and HP Reseller Internal Use Only 4 Introduction Alert the operator to start printing 5 minutes before the guests enter the room, so that images are visible. Topic What to do/Props What to say Introduction Give the audience 30 seconds to look and familiarize themselves before talking Let me introduce you to the HP Latex 3000. A 3.2m roll-to-roll industrial printer. The Latex 3000 brings you the renowned image quality of HP Latex Technologies at its most productive and industrial level yet. So now you can use latex not just for the highest value jobs, but for the mainstream of your production also. In addition, you get all the environmental advantages of water-based inks. Let’s first show you what is where on the machine. Familiarization We’re standing at the front of the printer. The roll of media is loaded at the back. The media comes up and across the platen, down the front, past the curing module here – I’ll explain that later – and onto the output spindle at the front. The operator panel is here on the right. The ink cartridges are located here on the left. Introduce Operator Operator Smile and say Hello Let me also introduce (operators name) who will be assisting us today HP Latex 3000 Printer HP Confidential – for HP and HP Reseller Internal Use Only 5 High Quality Prints Topic What to do/Props What to say High Quality prints Show Sample of what is printingSAV 6p6c 100% We’re printing here at 77 sqm/hr using the 6p6c indoor mode. And Here’s a sample of what we’re printing right now. One of the key success factors of HP Latex Technologies has been its Image Quality. As you can see here, the HP Latex 3000 printer maintains that IQ so we’re not compromising IQ in order to reach higher throughput. HP Latex Inks provide rich colors, fine detail and smooth transitions. The ink layer is smooth, and does not stand off (as UV does) – it feels part of the graphic. HP Latex Inks are also very flexible, so they can stretch and conform with the substrate. Vehicle graphics is a great example of that. HP Latex prints come out completely cured and ready to install or finish immediately, so there is no waiting, unlike solvent printers. Drying Lamps Prop: Drying lamp Let’s remind ourselves how HP latex inks are used to form an image. The printing process works in two stages – a drying stage to evaporate most of the liquid content of the ink, then a curing stage to bond the latex particles together. All the products in the latex portfolio work in the same 2stage process. The difference in the Latex 3000 is the techniques we use for the drying and curing, through a High Efficiency Curing system. Now as you may have noticed you can clearly see that there are lights on the carriage as it is moving up and down. This is the drying stage that is integrated into the carriage, and consists of two lamps, one on each side. (The arrangement is similar to a UV printer). However, these lamps are Near Infra-Red (NIR) lamps. They are very efficient in the way they work and switch on and off very fast. They go into a standby mode when the carriage is out of the media range, using only 20% of its potential. Since they switch on and off fast, there are no shutters, like you would see on a UV printer. Carriage Drying Lamps HP Confidential – for HP and HP Reseller Internal Use Only 6 Topic What to do/Props Low Posters Temperature Curing o Curing Zone Dryer o High Efficiency Drying and Curing What to say The curing stage is this assembly here at the front of the printer. It uses forced hot air to evaporate any remaining liquid and cure the latex particles causing them to coalesce into a dry, durable film. As demonstrated here on the poster each module has a fan that pushes the heated air through nozzle plates As you can see there is 6 Zones here in front and in every zone there are 2 independent modules giving a total of 12 modules – each is regulated with its own temperature and pressure sensor for efficiency. By accurately controlling temperature and pressure, you get very uniform curing, across the width of the media. The process is also showing how the warm air is constantly recirculated allowing the system to conserve energy. Like in the case of the drying lamps when the media is out of range the curing zone dryer will shut down to preserve power consumption. An example would be if you were printing with a single roll. The drying and curing system is also very efficient. Compared to an LX850, it actually consumes less than half the power to print the same job. Described here on this poster the drying and curing system works at lower temperatures than the LX850, but more importantly the duration of that temperature is also less. - Overall less energy is required. Less energy means less stress on the media and as a result, the Latex 3000 can print on some media which are more sensitive to heat, giving latex even wider versatility. Curing Zone Modules Operator: Stop Printing at this point HP Confidential – for HP and HP Reseller Internal Use Only 7 Topic What to do/Props What to say Thermal Inkjet Printheads Prop: Another key factor of the image quality of HP Latex Technology are the printheads. The printheads in the Latex 3000 allow for consistent drop ejection, cool operation with low drop weight variation. The Latex 3000 uses 7 printheads Each of these thermal inkjet printheads has over 10,000 nozzles, so in total there over 70,000 nozzles in the complete printhead array. Printhead Thermal inkjet printheads are user replaceable - the printheads have these blue labels on the handle which means the operators are able to replace the printheads in a very simple snap out and snap in procedure. If a printhead was needed to be replaced the process take around 15-20 minutes, including calibration and the printer is back up and running. HP 881 Latex Printhead Printhead Arrangement HP Confidential – for HP and HP Reseller Internal Use Only 8 Topic What to do/Props What to say HP Latex Optimizer Poster : Here we have a poster showing the printhead arrangement where the 3000 has a dual swath setup meaning we have two printheads with two colors each. The colors are CMYK, Lc , Lm. This dual arrangement means the system can achieve higher speeds and great color to color registration. Printhead Arrangement th You will see that there is a 7 printhead, and this is used for the Latex Optimizer. The optimizer is effectively a transparent ink which is applied just before the color inks are laid down. The best way to describe how it works is that the Latex Optimizer is positively charged at manufacturing and the colored inks have a negative charge. When the colors ink reach the surface of the media, the pigment particles are instantly pinned in position by the optimizer. There are two main benefits: Firstly, it provides high image quality, even at the very high speeds that this machine prints at. The Optimizer instantly pins the drops of colored ink as they fall, and prevents the drops spreading out. Secondly, it makes the drying process very efficient – less energy is required to evaporate the water from the ink. It is contributing to the High Efficiency Curing system, Color Prop: Consistency Spectrophotometer Another benefit of the High Efficiency Curing system and the optimizer is the level of color consistency that the printer can achieve. Color consistency is important to many customers, especially in applications such as fleet graphics and wall coverings, where you install strips or panels edge to edge. Any color mismatch is immediately noticeable. Just as with all HP Latex Printers, the Latex 3000 Printer has a spectrophotometer built into the carriage. If color accuracy and consistency is important, then you should use the automatic calibration process each time you use a new roll of media, to calibrate for slight differences in its white point. Through the combination of these, the printer is able to provide color consistency to within a range of 2dE2000 for 95% of colors. HP Confidential – for HP and HP Reseller Internal Use Only 9 Industrial Productivity Topic What to do/Props What to say As well as providing fast print speeds, the HP Latex 3000 is also very efficient… efficient in terms of its loading capabilities and efficient in terms of the time it takes to perform different tasks. Efficient Operation Single Spindles Overall, you will be able to produce more than 1,500 sqm (16,000 sqft) of indoor quality prints in a 24hr period if required. Maximum loading on the single roll spindles is 160kg (350 lbs) The spindles are lightweight carbon-fiber reinforced structures, with inflatable grips, so they are easy to use and fast to load. Efficient Operation Dual Rolls Poster: Carbon- Fiber Spindles In addition to the single rolls spindles, a pair of dual roll spindles is provided as standard with the printer. The dual roll spindles have a differential integrated here in the center. The differential allows the tension in each roll to be managed independently, in case they are of slightly different diameters. The dual roll spindles also use carbon-fiber reinforced, plus inflatable grips, making them light, as well as being easy to use and fast to load. It is supported in the center by this center support, which can be quickly positioned and removed by pressing the lever. The dual roll spindles can support up to 2 x 70 kg (155 lbs) each, and up to 2 x 1.6m (63”) wide rolls. Dual Roll Spindles With Integrated Differential HP Confidential – for HP and HP Reseller Internal Use Only 10 Topic What to do/Props What to say Efficient Operation Fast Loading Props: As well as loading heavy rolls, efficiency also means that you can get the machine back up and running quickly once one roll has finished and you need to start the next. The Latex 3000 has been designed with this in mind, and to show you we’re going to do a roll change now. Let’s time the process. o Stop watch o OMAS sensor Posters: o Four Print Mode Posters While changing the rolls comment on the following: Loading bar Automatic Loading process Edge holders Curing module moves forward Start loading process from IPS – media advance calibration with OMAS; edge detection with sensor in carriage In IPS: Substrate advance and selecting media types Operator: Change media to Banner 126” and start printing 3p6c 80% Show 3p6c 80% Outdoor Banner sample While waiting for the unit to warm up: The print mode you saw earlier was the ‘indoor’ mode, 6p6c @ 77 sqm/hr. There are many choices of print modes, varying between 4c and 6c, the number of passes and the ink density. One popular mode, we think, for quality outdoor applications will be the 3p6c 80% ink density mode, @120 sqm/hr. (1290 sqft/hr) Here are some samples of this mode that we printed earlier. Show four Print Mode Posters Efficient Operation Hot Swap Cartridges Prop: Empty Cartridge Other things to comment in spare moments such as when printer is warming: Configurations- roll to roll, roll to free-fall, roll to collector OMAS Sensor- for Dynamic Swath Alignment Optical fiber data transfer Crash sensor which is mounted to the carriage and if it detects any obstruction it stops immediately avoiding any damage to the printheads. Ink cartridges are 5-liter capacity. There are intermediate tanks for each, so an empty cartridge can be removed and replaced (Hot Swappable) without stopping the printer. (Disconnect and reconnect a print cartridge while printing) HP Confidential – for HP and HP Reseller Internal Use Only 11 They can be easily dismantled so the plastic bag can be disposed of, and the cardboard recycled. HP Confidential – for HP and HP Reseller Internal Use Only 12 Topic What to do/Props What to say Maximum Uptime Poster: As well as being productive and efficient, you also expect an industrial printer to be up and running all the time. You need confidence in your printer. Proactive Maintenance Schedule The Latex 3000 has been designed with that in mind. Firstly, there are periodic maintenance routines that need to be done, and you get advanced warning through the front panel. The concept is similar to your motor car, where you get a warning of oil changes for example on the dashboard. And you know in advance what will be required and when. The Latex 3000 printer uses the same approach. The maintenance scheduler tracks usage, and flags up warnings here on the front panel. When the icon changes from green to yellow, you know a maintenance routine is approaching. By clicking the icon, you open an application called Print Care where the operator can access a wizard including options to follow. The wizard provides the operator with step by step instructions and graphics, guiding the operator through the individual maintenance tasks. The engineers have analyzed the life of each component in the printer, and have grouped them together into replacement kits shown here on this poster. By following the routines, you can print with confidence. Following maintenance routines when they are due will prevent many failures from occurring. However, not all failures can be predicted. So to manage that, the Latex 3000 has diagnostic capabilities integrated into many of the sub-systems and sub-components. The Internal Print Server is constantly running tests, even while the printer is operating, to monitor for any potential failures that may likely occur. If there is a failure in any sub-system, it is automatically reported and an alert shown on the display panel. If an error message is shown, the operator can simply click it, and run diagnostics. If you look inside, you can see many green LEDs on each of the sub-systems. This means that in many cases the operator will also be able to spot the failure visually meaning that technicians can be dispatched with the correct parts within good time. HP Confidential – for HP and HP Reseller Internal Use Only 13 Condensation Collector Topic What to do/Props Condensation Show location of Collector collector bottle. What to say During the drying and curing process, the liquid content of the ink is evaporated. In all existing latex printers that evaporation is simply removed by your standard ventilation or air conditioning system. However, the Latex 3000 uses a different approach. The levels of evaporation would be too high, and you would start to see condensation, like your breath outside on a cold day. So the Latex 3000 has a condensation collector system incorporated inside. The evaporation is captured inside the curing system and then fed to the end here to a system which condenses it back into liquid form, and captured in a plastic bottle here inside the cover. (show location) This provides work zone comfort and reliable printer operation over a wide range of operating conditions. You will need to contact your local authorities for correct disposal of the waste liquid. A waste disposal datasheet is available which can be provided to the local authorities, so they can tell you what disposal is required. HP Confidential – for HP and HP Reseller Internal Use Only 14 Print Care- Overview and Interface This is part two of the demo which will take a detailed look into the features that will be of use to operators and managers. The Print Care features demonstrated here are what operators can see. This demo does not cover administrator or service technician sign in permissions. What to do/Props What to say If expecting a large group connect print care to a projector, to demo on a big screen HP Scitex Print Care is a set of maintenance tools and services that help you anticipate technical issues before they cause downtime, maintain smooth operations, and achieve production efficiencies to reduce costs and waste. Open IPS and print care ready to be projected or shown The Print Care interface presents a number of panes, menus and buttons that enable easy navigation and quick access to Print Care functions. There are four areas that we will focus on. They can be accessed by clicking the tabs on the left or alternatively from the menu bar at the top. Maintenance provides access to scheduled maintenance tasks, historical maintenance task records and printer software messages reports and charts Call Me@HP enables you to contact an HP support agent directly from the printer. This contact can include chat, remote desktop access, and the sharing of files, images, and video to help diagnose printer issues. Production Information provides access to a Printer overview dashboard and job accounting reports and charts Diagnostics provides access to diagnostic test wizards Highlight the benefits of being connected to the internet Benefits of being Connected Upon purchase of a new printer you will be presented with an option that connects the printer to the internet. This means that the printer is cloud connected to the HP network where you will be kept up to date with the latest information, remote support and have extended access to your printer’s data. Here are the benefits of being connected: Enhanced Print Care Maintenance capabilities o Most up to date maintenance information o Access to maintenance wizards and videos, updated from the cloud o Customized creation of maintenance tasks 7 days of production information, if not the last 8 jobs CallMe@HP remote support, direct and indirect support for escalations Faster troubleshooting by allowing HP service to access printer status and failure data Automatic alerts of printer firmware and software updates HP Confidential – for HP and HP Reseller Internal Use Only 15 Production Analyzer enabled (optional extra for detailed analysis) HP Confidential – for HP and HP Reseller Internal Use Only 16 Print Care- Maintenance What to do/Props What to say The easiest way to access the maintenance scheduler is to click on the large maintenance circle in the IPS which will display four different colors dependent on status. If for example the icon changes from green to yellow, you know a maintenance routine is approaching. By clicking the icon, it will automatically open HP Print Care, which gives you more information on what is required. It also gives you instructions to follow. Click the maintenance status button to access Print Care Maintenance task traffic light system Each maintenance task displays its status in the severity column. There are 5 different color statuses. Green- no action needed Yellow Warning – the maintenance is due shortly, so you can plan ahead Orange Critical Period- the maintenance is now due. The printer will continue to print Red Halt triangle- the maintenance must be performed to prevent damage. The printer will still continue to print Blue- The printer comes with an uptime kit, containing customer self-replaceable parts (for example the curing resistors). The blue button provides customers access to step by step instructions to perform these tasks without the need of a service visit. It does not change in color and can be accessed as and when needed. Different Statuses for maintenance traffic light system HP Confidential – for HP and HP Reseller Internal Use Only 17 What to do/Props What to say Let’s say for example that 100 liters maintenance status has turned orange. The operator double clicks on the icon, this opens a maintenance wizard which gives step by step instructions with images to guide the operator through the maintenance tasks related to the routine. Here it will show several details including the part number required for the maintenance kit and the estimate time to complete each task. A cleaning kit is provided with the machine, to be used for the weekly and 100 liter maintenance routines. A new cleaning kit is included with each Operator Maintenance Kit which occurs every 600 liters. Within the maintenance menu you have three more menus, focusing on reporting and tasks completed: Maintenance History Select Maintenance History in the Maintenance Function Panel. This window details all maintenance tasks that have been confirmed as completed within the selected date range. The Maintenance History window also lists the Replaced Serial Number, where relevant, the New Serial Number, where relevant, Maintenance Remarks, and the Replacement Reason for keeping track of ongoing issues. Messages Select Messages in the Maintenance Function Panel this gives access to report grids and charts that deal with all printer messages. Printheads Allows the user to monitor usage by printhead color and age distribution HP Confidential – for HP and HP Reseller Internal Use Only 18 Print Care- CallMe@HP Remote Assistance FOR CUSTOMERS WITH DIRECT SUPPORT ONLY Customers with indirect support the CallMe@HP button is only available if the reseller is logged in as an Engineer in Print Care. What to do/Props What to say Imagine you are working with the printer when something goes wrong, maybe the image quality is impaired or maybe you are receiving error messages and you don’t know how to resolve the issue, this could cause downtime in your production schedules. With CallMe@HP on your printer your remote assistant is ready and waiting to chat in real time to you and provide assistance service and support to you or your HP Authorized Channel Partner. The remote HP technician looks at your printer via a web cam video to see mechanical problems or diagnostic results, and can view historical data to help complete maintenance and reach a resolution as quickly as possible. Initiate a Call To launch a Remote assistance call to the call center in the local region Call Me @ HP simply open the software and click on the which will open up the following dialogue box button Then complete the required fields of name, address, email, company name, Country /region and select the problem area and description. HP Confidential – for HP and HP Reseller Internal Use Only 19 What to do/Props What to say Now you have the option to initiate the webcam menu by clicking this button on the top right corner to start your webcam and to take any images of the problem condition to be shared with the remote technician. Start the Webcam Share webcam with remote technician Capture still images And then click I Accept and this will initiate a call with the regional HP technician followed by a welcome message to say who is answering your call. A window opens and shows the current progress of your support call, as well as messages and status updates. You can send additional information to the Support Center by typing a message in the Response text box and clicking Submit. When a support agent is assigned to your issue, the agent will contact you using the phone number provided on the support case information form. Follow the agent's instructions to continue troubleshooting and resolve the issue. Allowing Remote Access to the Printers PC During the course of a support call, the support agent may send a request in the Status and information window to access the printer desktop remotely. To accept the request, click accept in the Status and information window. It takes approximately one minute for the remote session to begin. Sharing Files During a support call you are able to share files from the printer to the support agent or the agent can send files to you. HP Confidential – for HP and HP Reseller Internal Use Only 20 Sharing Video To show the agent the problem condition click on Start broadcast button HP Confidential – for HP and HP Reseller Internal Use Only 21 Print Care- Production Information Panel What to do/Props What to say By selecting Production Information in the Function Panel on the left hand side, this provides access to all the reports and charts available for the printer. Reports display data in a grid and charts display data in the form of a graph. Report grids and charts are available in the following sections: Printer overview Job Accounting Select Printer Overview in the Production Information Function Panel on the left hand side, this displays charts and reports that provide a quick overview of your printer status. It is important to note if connected to the internet you will have 7 days of production data. Not connected you will have access to the data for the 8 previous jobs. The following charts and reports are displayed by default: Print Activity Substrate Consumption by Type Messages Report Maintenance Tasks by Severity You can click the View More link above each chart or report to view the supporting data in more detail. Production Information includes reports charts that deal with jobs and with print consumables compiled from Job, ink usage, and media usage data. Double-clicking a row in a Job Accounting report grid opens the Printing Details information box, which provides summarized information for the job as well as media details. The following grids and charts are available: Print Activity Report Provides information on job statuses, printing times and printing durations. This report can enable users to analyze printer utilization and job completion status. Substrate Consumption by Type, Print Mode, Loading Method Provides information on the consumption of substrate over a time period. This report can enable users to analyze substrate usage where it may be affected by the substrate type. Ink Consumption Provides information on the consumption of ink over a time period. This report can enable users to analyze total ink usage over time. HP Confidential – for HP and HP Reseller Internal Use Only 22 Print Care- Diagnostics What to do/Props What to say The Latex 3000 is constantly running its own automated tests on several subsystems whilst in operation to forewarn the user of any possible failures that may occur, however the user may want to run their own individual tests or with the help of remote support. Select one of the subsystems to demonstrate, but don’t run the test Here in the easy-to-use system diagnostics interface you are able to run tests with just one click. Some user intervention or input may be required and you will be instructed with step by step instructions and illustrations. As you can see tests can be run on subsystem components individually and can be paused, aborted or looped to help operators or engineers zone in on the problem. An ideal opportunity is to run diagnostic tests is after a component has been replaced to ensure it is working well before resuming production. Point out options to loop run stop or abort the tests Printer Diagnostics generates a summary report that also provides troubleshooting instructions. You can save and send the report to local Support or HP R&D for further analysis if necessary HP Confidential – for HP and HP Reseller Internal Use Only 23 Print Care- Help and Video’s What to do/Props What to say HP Print Care has an extensive database of help videos which describe all of the menus that we have just shown. If you are unsure of any of the procedures the videos can be found in the help guide or by selecting F1 on the keyboard and look for the related topic video icon. HP Confidential – for HP and HP Reseller Internal Use Only 24 Additional Information for Q&A: During the demo you may get asked questions. Here is a list of popular topics and related information that you can use to respond to questions. Topic Information Dimensions and weight 6m wide x1.7m deep x 1.7m high 1500kgs (3300 lbs) Drying Lamps The lamps are easily replaced by the operator in the annual service and the process only takes around 30 minutes to complete. Max power consumption is 3kw per lamp Warranty is 12 months for newly installed printer and thereafter 90 days warranty applies for subsequent replacements. Warranty is 12 liters and expected life is 40 liters They are unique to the Latex 3000 and cannot be used in the LX850, so not interchangeable Optimizer You may think there will be an extra cost for an additional ink. That is not the case. The Optimizer allows us to use less of the colored inks, so overall the ink coverage per sqm/sqft is comparable. Ink Collector Kit An ink collector kit for the Latex 3000 will be available in early 2014. Without the collector, only non-porous textiles can be printed. Intermediate Ink Tanks There is two 775ml backups per color so depending on the print mode it could last from 30 minutes to 2 hours Maintenance The printer will not automatically stop printing if maintenance items have not been completed. The reason is to not interfere with production. However, completing maintenance tasks are of paramount importance. Print Care Internet Connectivity Not opting for the data transfer agreement will limit the capabilities like detailed maintenance status, online wizards and videos, production information, CallMe @HP remote support and automatic alerts of printer firmware and software updates. Printheads HP Confidential – for HP and HP Reseller Internal Use Only 25 Conclusion Summarize the features covered in the demo Topic What to say High Productivity HP’s innovative chemistry of Latex Optimizer enables high print speeds Print Zone Efficiency and wider media versatility Near Infra-Red drying lamps and individual pressurized curing modules make efficient use of energy. With lower temperatures this permits the use of a wider range of media. Operational Efficiency Strong, lightweight, carbon fiber reinforced spindles with integrated differentials improves workflow with quicker loading times. Maximum Uptime Print Care keeps watch over your printer and alerts you of upcoming maintenance tasks. Diagnostics helps troubleshoot issues internally, avoiding potential downtime. Addendum A: Maintenance Schedule Can be done by operator? Duration Daily Printhead Clean & Check Yes 15 min (Auto) Weekly Maintenance Yes 40 min 100 Liter Maintenance Yes 2 hrs 600 Liter Maintenance Yes 1 day Printer Maintenance Kit 3000 Liter Maintenance No 2 days Service Maintenance Kit Routine Notes: Additional Parts Required 100 liter cleaning expected ~10,000 sqm / 100,000 sqft 600 liter cleaning: expected ~60,000 sqm / 600,000 sqft Actual numbers will depend on print mode usage All items required for cleaning are provided with the printer, and in each Printer Maintenance Kit HP Confidential – for HP and HP Reseller Internal Use Only 26 Addendum B: A1 Rigid Board Posters Name Image Name High Efficiency Drying and Curing Printhead Arrangement Curing Zone Dryer Carbon- Fiber Spindles Proactive Maintenanc e Schedule Versatile Print Modes Frontlit Banners &Papers SAV, Wallcovering s, Frontlit Films Backlits, Textiles& Canvas HP Latex Optimizer Image © 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document was created in April 2013 based on tests performed by HP. While specifications are subject to change, reasonable effort was made to ensure the accuracy of this document on the date it was prepared. Distribution of this document to end-users or to any other third parties is forbidden. All trademarks are property of their respective owners. HP Confidential – for HP and HP Reseller Internal Use Only April 2013 HP Confidential – for HP and HP Reseller Internal Use Only 27
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