What is a myUHS? myUHS offers patients personalized and secure on‐line access to portions of their medical records. It enables you to securely use the internet to receive and help manage your health information. With myUHS you can use the internet to: • Request medical appointments; • Request a prescription refill; • Ask non‐urgent questions; • Receive test results and other medical information. Is there a fee to use myUHS? myUHS is a free service offered to UHS patients. How do I sign up? Sign up online: UHS patients who wish to participate can visit www.uhs.net and click on the link for myUHS. Click on the Enroll Now button to complete the enrollment form. Within 3 business days, you will receive a call from a myUHS specialist with your 6 digit security token. Sign up by visiting your providers office: Patients of a participating UHS practice, can stop by to get enrolled or can be enrolled at their next office visit. For a list of participating sites, visit www.uhs.net and click on the myUHS link. How do I receive a new security token? You can request a new security token from your UHS primary care provider or contact our myUHS Support Line at (607) 729‐4499. Who do I contact if I have further questions? You can call our myUHS Support Line at (607) 729‐4499. How do I receive my test results in my myUHS account? Your test results can be released to your myUHS account after your physician has reviewed them. Can my spouse and I share one myUHS account? No, due to the sensitive nature of medical information, each patient is required to establish their own myUHS account. Can I sign my children up for myUHS so I can manage their health needs? No, unfortunately New York State law will not permit parents to set up accounts on behalf of their children. We are sorry for the inconvenience. I forgot my password. What should I do? Go to the myUHS and select “Don’t remember your user name or password?” on the login page and follow the instructions to reset your password. How is my myUHS secure? We take great care to ensure your health information is kept private and secure. All myUHS data is kept in a secure data warehouse. Medical information is only transmitted over private, secure communication lines and all account access is controlled by double authentication (user ID/password & security question). Each person controls their personal access information and their account cannot be accessed without this information. I was logged out of my myUHS account, what happened? For security reasons if your keyboard remains idle for more than 20 minutes you will be automatically logged out of your myUHS account. We recommend that you log out of your myUHS session every time you leave your computer. What do I need to use my myUHS? You will need a computer with internet access and an up‐to‐date browser (such as Internet Explorer). Is my security token my user ID? No, your security token is not your myUHS userID or password. You will use the security token only once to enroll in the myUHS. The first time you go to the myUHS you will “Enroll Now” and set up your personal userID, Password, and security questions. Once you have completed the enrollment process the security token will no longer be needed. Why am I not receiving myUHS emails? It has been known that spam blocking software used by email providers such as AOL and Netzero may be blocking legitimate emails. To ensure that you are receiving myUHS emails please do the following: Add NextMD.com to your contact list, address list, safe list, or "Do Not Block" list. If you are using your own spam filtering software, please be sure that you are not filtering out email from NextMD.com. How do I get technical assistance You may call our help line at (607) 729‐4499.