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These health scenarios are intended for
health literacy education and improving the
quality of patient care. The scenarios are
real; however, the names used are fictional.
scenario
14
Issues to discuss:
1.
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ed
time he received the m
been fatal.
3.
to
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iz
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ade
What changes can be m
?
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in
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h
m
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is
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t
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preve
Scenarios are designed to:
• raise staff awareness
• stimulate creative thinking
• ensure patients become full participants in protecting their health
Scenarios can be used in:
• classroom training
• staff meeting discussions
• individual staff coaching by supervisors
• staff self-study
This research project includes more than two hundred interviews
with clinicians in six ambulatory clinics at University Health
System (UHS) in San Antonio, Texas. UHS is the teaching facility
for the University of Texas Health Science Center at San Antonio.
Authors:
Luz Maria Castillo, MA David Correa, MBA, BSN, RN