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I
was asked to be a Guest Writer for
the “Why MSMA?” portion of this
Newsletter and I did not hesitate to say,
Yes! I gave it a lot of thought and decided
to change it up a bit. So, this article is
called “WHY NOT.”
WHY NOT join an organization that
provides the resources you need to
manage mail. Attending chapter meetings
and conferences such as MAILCOM provide
you with the information needed to
manage your mail operation.
If you are new to the industry here
are a few items that make up your job
description:
My network of mailing industry
professionals has contributed to my
success. I continue to add professionals
to my network. This year I attended the
2013 MAILCOM and met a handful of
professionals from Ohio. I added these
individuals to my list of contacts.
!
!
!
!
!
Manager of People
USPS and Express Carrier Liaison
Mail Piece Design Expert
Consultant
Cost Savings Guru
WHY NOT be a part of an organization
that provides you a huge network of
mailing industry experts, unlimited
education, meeting topics that broaden
your horizon and conferences that cover
all the areas of your job description.
WHY NOT join an organization that
provides education through certification.
!
Mailpiece Design Consultant (MDC) –
tested and certified for knowledge of
proper mailpiece design
!
Certified Mail and Distribution
Systems Manager (CMDSM) –
tested and certified on the body of
technical knowledge, sales skills and
management skills for the mailing
industry profession
!
Certificated Mail and Distribution
Systems Supplier (CMDSS) – tested and
certified with tests for CMDSM, but
tailors to quality assurance, customer
relationship management, business
ethics, negotiation and selling
WHY NOT join an organization that is
affordable and will provide you with a
wealth of information you cannot achieve
anywhere else.
I have been in the mailing industry for
15 years and a member of Mail Systems
Management Association (MSMA) since
1999 (14 years). I am successful due to
the world of information that surrounded
me as well as my network base.
WHY NOT go for it and sign up today, I
did. You are worth it, do it!
“WHY NOT be a part of an organization that
provides you a huge network of mailing industry
experts, unlimited education, meeting topics that
broaden your horizon and conferences that cover
all the areas of your job description.”
!?6#5G64$H#()6##=>6
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I
t’s hard to believe that Fall is almost
upon us - Summer has gone by
way too fast! For some of us that
also means going back to school and
furthering our education. What does
the future hold for you? Education
is our future; your future. The more
we learn and comprehend, the more
skills we have to adapt with, the better
networked we are; the better future
we may have. I urge you to take an
active role with your personal and
professional growth by participating in
MSMA. Our certifications, continuing
!"##$%&'()
to read our members’ take on “Why
MSMA.” This issue of PostScript will
advise you of upcoming Webinars,
educational events and networking
opportunities that I encourage you all
to participate in.
education, and networking opportunities
will help you provide value added services
to yourself, your company, clients and
associates. As an all-volunteer organization
we rely on your support and participation
at the local and national level - and seek
your input to growing the Association, not
only for today, but for tomorrow’s leaders.
To continue the teamwork needed to grow
and meet your needs, the MSMA National
Board will be meeting in Las Vegas in
September and discussing topics of concern
to all of the membership. Take a moment
Thank you for your continued support
and dedication to MSMA. I hope
to see you at the Fall MAILCOM
Conference in Las Vegas or at a local
MSMA Chapter event!
2/"1/"/
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5)3&0)3#&1+5)30.*1)+&.-)'*&)'3&)34.+16.*1)+7
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E
rik Warner will discuss the new
trend in customer service...creating
Artists for Customer Service;
providing excellence in ways we have not
experienced in decades. The backlash so
many companies are experiencing from
their push to self-service their customers
in recent years, has created a demand
for a totally new (old) concept. Join
Erik in an interactive discussion; how
representatives become customer service
“artists.” You will explore what it means
to be a customer service artist, how to
select and develop representatives who
show customer service artistic traits and
how to identify and meet the personal
and practical needs of customers to win
them over as “fans.”
2 MSMA - !"#$!"#$%&
+@"A$("A?(!?6#64$6?(
Erik Warner is an extraordinary
educator with 15 years of experience
as a public speaker, corporate trainer
and educator. Erik has worked with
Fortune 1000 companies with a
focus on developing and delivering
sales, management, certification,
compliance, succession planning,
quality, safety & security and frontline employee customer service
training. This past year, Erik brought
his enthusiasm for teaching from
the corporate environment to the
elementary school classroom to make
a positive impact on the lives of
young students.
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Date: Thursday, August 22
Time: 12:00 Pacific, 1:00 Mountain,
2:00 Central, 3:00 Eastern
Webinar link: https://beta.join.me/
980-493-206
Meeting code: (if prompted) 980-493-206
When joining the web portion, you will be
prompted for your name, this is important
for tracking attendance and earning
certification points!
Audio: 1.646.307.1990
Conference ID: 980 493 206#
IJKL(R6D58564$("N()*)+(3E5NN(26446$$(
)67"?5=E(+S=?G
Robert Chmiel, MCOM
R
ob has been chosen as the Recipient
of this year’s Cliff Bennett Memorial
Education Award. Rob is the
Administrative Services Supervisor for
Securitas Security Services USA, Inc. in
Parsippany, NJ, for the past 14 years. Scott
Senior, Manager Facilities and Distribution
at Securitas , “Robert Chmiel is a hardworking individual who has earned
his position through his eagerness to
learn and willingness to try. He exhibits
enthusiasm in his work and is prepared to
help out anyone without exception.”
currently serves on the Membership
Committee. He has developed a Mentoring
Program to welcome new Members to
MSMA, which was launched with much
success last year. Rob recently met
the qualifications to earn his MCOM
certification.
Since Rob became Supervisor, the Mail
Center has evolved into a full service mail
and distribution center: they ship benefit
materials to over 100,000 employees
annually, fulfill sales collateral orders
nationwide, print and ship payroll and
invoices for half the United States plus
Canada and of course, process mail.
Special projects are Rob’s favorite, and he
enjoys using his creativity and shipping
knowledge to save money and avoid the
outsourcing option that threatens many in
our industry.
The Cliff Bennett Memorial Education
Award will be presented at the Monday
Keynote Luncheon at the MAILCOM
Conference in Las Vegas. . MSMA,
MAIL Magazine, MAILCOM and Pitney
Bowes established the Cliff Bennett
Memorial Education Award as a tribute
to Cliff Bennett and his commitment to
the education and professional career
development of thousands of Managers
worldwide during his lifetime.
Rob is an active member of MSMA and
For more information on the Cliff Bennett
Memorial Education Award, go the MSMA
National Website: www.msmanational.org.
Q=76#(FAT=(:=?4#(3);*)(
9:$-453'-478*48*;#<(
J
im (James) Guza is Manager Mail
Services at The University of Texas (UT)
at Austin. He earned CMDSM
certification during the annual National
Association of College and University Mail
Services (NACUMS) conference in Austin
on July 14, 2013. MSMA partnered with
NACUMS to offer certification testing for
the CMDSM certification and training &
testing for MDC certification.
Jim successfully completed the four
hour CMDSM exam on Sunday and was
presented his credentials at the NACUMS
breakfast Monday. He is a member of
MSMA, NACUMS, SWACUMS, IPMA and the
Austin PCC. He was a speaker at the 2012
National Postal Forum and this year’s
NACUMS conference.
contracts for the Comptroller’s Office for
the State of Texas.
When asked to share his career Jim said:
“I attended PCC events, joined the MSMA
and went to Postal Forums and MAILCOM
where I first heard about the CMDSM. I
researched industry certifications and
learned the CMDSM was the one that
people felt carried the most weight. I set
my sights on it. Even as I chased work
around the country I always kept the
CMDSM in mind.
“When I landed at UT I felt like I had
a broad enough experience in mail
operations at different levels to take
the test. I had been a part of mailing
operations handling large volumes of mail
but nothing as complex as UT; a small
city with over 50,000 students and over
He is responsible for the university’s mail
facilities and services including campus and 20,000 faculty and staff. CMDSM and the
bulk mail. He also teaches Mail 101 classes recognition it garnered were great for my
personal and professional development
to educate faculty and staff on university
but it’s good for the University of Texas at
mail procedures and USPS regulations
Austin’s development of staff as well.”
and provides consulting on state mailing
MSMA -(!"#$!"#$%&
Jim is a graduate of Kennesaw State
University in Kennesaw, Georgia. Prior
to accepting his current position at UT,
he was the Automated Mail Manager for
American Family Insurance in Madison,
Wisconsin, the Operations Manager
for AIMCO in Greenville, SC and the
Supervisor of Facilities Services for Arthur
Andersen in Atlanta, GA.
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National Association of Colleges and University
Mail Services 2013 Annual Conference in
Austin, TX, featured an opportunity for qualified
attendees to take MSMA’s MDC and CMDSM
exam(s). Seven people obtained their Mailpiece
Design Consultant certifications:
Kathy Frederickson
Glenda Perry
MSMA Houston Chapter Members sitting for the MDC
Certification Exam on July 23rd.
3+&'"/$-4/$%+&(,
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Julianna Bayley
with presenter
Barbara Fahy.
Cathy Watts
Lisa Worley
4 MSMA - !"#$!"#$%&
)66$54>(-=@5$#($"(1&54M(+@"A$
Poor Attendance / Late Arrivals –
Nothing screams “waste of time” more
than the actions of your participants. If
people habitually arrive late (or not at
all) then you should accept this as a sure
sign your meeting isn’t of much value to
those who should be attending. A person’s
actions (not their excuses) indicate their
priorities. If you often have empty seats,
“Never schedule a meeting without distributing
predefined agenda outlining the expected outcomes
with enough time for participants to research and
prepare adequately for the meeting themselves.”
Allowing Annoying Distractions – Make,
talk with prospective participants about
your agenda to determine what about
your meetings create poor attendance:
structure and execution, topic(s),
preparation...
What is the Point? – Never schedule a
meeting without distributing predefined
agenda outlining the expected outcomes
with enough time for participants to
research and prepare adequately for the
meeting themselves. Do you often allow
lengthy discussions about a topic that
just “pops up” during the meeting? If
that topic is unrelated to the meeting’s
purpose, table it and determine how
best to address it later. Any off-topic
discussion can be halted, placed on a
list and dealt in different ways once the
meeting concludes.
MSMA - !"#$!"#$%&
and enforce, rules about using laptops ,cell
phones, iPads. Candy, chewing gum, snacks
and drinks are bad enough. Eliminate
productivity-busting interruptions. Place
a container in the corner of the room.
All devices should be turned off and
tossed in. If
there is a real
emergency,
the technology
gatekeeper
can field
the call and
involve the
appropriate
person.
Back-to-Back-to-Back Meetings –
Do not plan, accept or participate in
multiple, back-to-back meetings. Give
yourself enough time between meetings
to schedule time for yourself to get your
own work accomplished. You are more
productive when you have time for
yourself; same goes for everyone else.
Conversation Domination – Everyone
has a different style when it comes to
conversation and interaction in a group
setting. Most teams have at least one
person who takes over the conversation.
Be sure to include every participant; ask
for input during each discussion item.
Keep the meeting flowing and make sure
your soft-spoken coworkers an opportunity
to contribute as well.
Status Quo – Your weekly meeting meets
expectations; people do not provide input.
However, you’ve begrudgingly resigned
yourself into believing that “that’s the
way it is.” Nonsense! Invite an Outside
Facilitator to audit and adjust how you
hold your meetings. There’s no excuse for
accepting failure in your meetings. It’s
too costly and time consuming not to take
action and make productive changes.
Change What You Can, Deal with What
You Can’t
Studies show attention spans last about 20
minutes. Couple that with other studies
that show diminished capacity to retain
information over time and it’s easy to see
how meetings fail to provide value to your
business. You can’t change how the human
mind works. Identifying habits, acting on
what you know, and changing those habits
is the only way to make your meetings
any better.
5
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On July 26th, the MN Chapter celebrated the
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20th Anniversary of their chapter at their annual
summer event, the Lake Minnetonka boat cruise.
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Approximately 40 members plus guests cruised
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around the 15,000 acre lake in a foot luxurious
yacht with floor to ceiling windows so guests could
spend time outside enjoying the 80 degree weather
or stroll inside and grab a bite to eat and a beverage from the bar.
MSMA National President Barbara Fahy joined the chapter as their special
guest to present current MN chapter president, Jennifer Baglio, with a
certificate of appreciation acknowledging Minnesota’s 20 years of support
and dedication to MSMA. It was a great time for networking, appreciating
the majestic views, reviewing the challenges and successes of the last 20
years and to look forward to 20 more!
!"#$!"#$%&
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The Fall MAILCOM Conference will be held at
The Riviera Hotel in Las Vegas
September 22 – 24th
PostScript is published quarterly by Mail Systems
Management Association. It serves to educate members
about activities, issues and events within our organization.
The conference registration and
hotel information can be found on the
MAILCOM website: www.mailcom.org
Editor ............................................. Paul Dreifuss, CMDSM
National President ............................ Barbara Fahy, MDC
MSMA will be proctoring the CMDSM/SS Exams as
well as the MDC Review and Exam on
Sunday, September 22nd.
P.O. Box 1145
North Riverside, IL 60546-1145
W5#5$($&6()*)+(%6@O#5$6P(7#7=4=$5"4=EX"?>
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National President
Barbara Fahy, MDC
Email: [email protected]
Immediate Past President
Ron Goglia, CMDSM
Email: [email protected]
Regional Director
Nick Staffieri, CMDSM
Email: [email protected]
Executive Vice-President
Jud Thurman, CMDSM, CMDSS, MDC
Email: [email protected]
Director of Certification
Jane Patton, CMDSM, MDC
Email: [email protected]
Regional Director
John Joachim, CMDSM
Email: [email protected]
Vice-President, Chapter Development
Trevor Ward, CMDSS, MDC
Email: [email protected]
Director of Communications
Paul Dreifuss. CMDSM
Email: [email protected]
Director At Large
James P. Mullan, CMDSM, MDC
Email: [email protected]
Vice-President, Education
Erik Warner, CMDSM, CMDSS, MDC
Email: [email protected]
Director of Marketing
Wes Friesen, CMDSM, EMCM
Email: [email protected]
Director At Large
Marsha Amato Greenspan, CMDSM, MDC
Email: [email protected]
Vice-President, Membership
Linda Henry, CMDSM, MDC
Email: [email protected]
Secretary, Treasurer
Linda Ferrell, CMDSM, MDC
Email: [email protected]