1. technology and computing
2. internet technology
3. email

ril 2014
p
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How much do my letters and parcels cost?
Services and prices for private customers
Dear Customer
We are pleased that you are interested in our products and services. To help you quickly find what you are looking for, we have laid
out this brochure in a manner that it is clear, comprehensive and easy to understand. The brochure features prices, additional services,
dimensions, delivery times, online tools and much more. For more information, go to swisspost.ch/sending
Where do I find what?
Domestic
International
Online tools
Parcels
Page 3
Letters
Page 4 – 6
Letters
Page 4 – 6
Parcels
Page 7 – 8
PostPac – the ideal packaging
Size
Page 9
Pre-franked envelopes and postcards
Internal dimensions (cm) Price per item (CHF)
PostPac 0
22.9 × 16.2 × 4
2.00
PostPac 1
22.9 × 14.7 × 9.9
2.20
PostPac 2
31.5 × 22.5 × 12.5
2.60
Eco PostPac
31.5 × 22.5 × 12.5
2.40
PostPac 3
33.5 × 31.5 × 13.5
3.70
PostPac 4
48 × 26 × 16.5
4.70
PostPac 5
32.7 × 11.5 × 10.5
3.40
PostPac 6
42 × 29.7 (A3)
Height: 1 – 8
3.70
PostPac 7
Length: 62 – 110
Diameter: 10
4.70
Send mail quickly and easily
Address it correctly, seal the envelope, and your letter is ready to
send. Our convenient pre-franked envelopes are available in a
variety of formats and versions (including pre-franked air cushion
envelopes) at postshop.ch and your local post office.
pro clima
With “pro clima”, your international letters and parcels are
carbon neutrally. All addressed letters transported by us in
Switzerland are carbon neutrally and surcharge-free.
swisspost.ch/carbon-neutral
2
Pre-franked postcards
Convenient for any change of address and competition reply –
so the first prize gets to you on time. Available from your post
office.
Domestic parcels
Mail calculator
Standard parcels
Weight
Swiss-Express
“Moon”
PostPac Priority
PostPac Economy
9.00
7.00
up to 1 kg
16.00
up to 2 kg
18.00
up to 5 kg
20.00
11.00
9.00
up to 10 kg
24.00
12.00
10.00
up to 20 kg
27.00
18.00
15.00
up to 30 kg
30.00
25.00
22.00
Bulky goods
up to 30 kg
37.00
–
29.00
Special rates may apply for return shipments of mail order parcels (PostPac Priority and PostPac Economy).
Additional services
Liability included
Manual processing
Surcharge
4.00
The following items are
processed manually:
– Tubes including tins, pyramids, triangular packages
up to 100 cm in length
– Bottles (excluding glass)
– All canisters
– Consignments in packaging
made of wood, metal or leather
Signature
Personal delivery against signature
Surcharge
For domestic parcels, Swiss Post is liable
for loss, damage or inappropriate delivery
up to CHF 500.00.
For tips on packaging and addressing
your consignments correctly, go to
swisspost.ch/tips-for-sending-mail
All parcels must include appropriate valid
postage. Forwarded and returned ship­
ments are treated as new consignments.
2.00
Signature: liability for loss, damage
or inappropriate delivery up to CHF 1,500.00.
Minimum dimensions (recommended)
Thickness: 1 cm
Weight: 100 g
Format: 14.8 × 10.5 cm (A6)
Consignments larger than standard par­
cels (items over 100 cm in length or with
two dimensions greater than 60 cm),
items with a tag and unpackaged items.
Maximum dimensions (required)
Weight: 30 kg
Format: 100 × 60 × 60 cm
Maximum dimensions (required)
Length:
max. 250 cm
or circumference max. 400 cm
(2× height + 2× width + longest side)
Weight:
30 kg
0 cm
60 cm
Max.
30 kg
60 cm
Delivery times
Swiss-Express “Moon”
Hand-in until counters close in the even­
ing. Delivery the next working day by
9 a.m. at the latest:
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday1
1
Tuesday
Wednesday
Thursday
Friday
Saturday
Monday
Monday
At selected post offices.
PostPac Priority
More than 200 post offices accept PostPac
Priority until 4 p.m. At all other post offices,
items must be mailed by 12 noon. Delivery
on the next working day (excluding Satur­
days):
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Tuesday
Wednesday
Thursday
Friday
Monday
Tuesday
Bulky goods include
Standard parcels include
Max.
30 kg
All rates also online:
swisspost.ch/mail-calculator
swisspost.ch/locations
PostPac Economy
and Bulky goods Economy
Delivery within two working days
(excluding Saturdays):
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Wednesday
Thursday
Friday
Monday
Tuesday
Wednesday
>10
100 cm
00
>1
cm
Swiss-Courier
For consignments you wish to have
delivered to the recipient today, call free
on +41 (0)800 88 88 88.
3
Domestic letters
Format up to B5
2 cm thickness
Domestic letters
A Mail
B Mail
Surcharge for A Mail Plus
Standard letter
1 – 100 g
1.00
0.85
Midi letter
101 – 250 g
1.30
1.10
Formats
A Mail additional services
3.50
Standard formats up to B5
A6
14.8 × 10.5 cm
C6
16.2 × 11.4 cm
C6/5
22.4 × 11.4 cm
A5
21.0 × 14.8 cm
C5
22.9 × 16.2 cm
B5
25.0 × 17.6 cm
Liability for loss or damage
up to CHF 100.00
Surcharge for Registered mail
5.00
Liability for loss, damage or
inappropriate delivery up to CHF 500.00
Large letter, format up
to B4
2 cm thickness
Additional services for registered mail
B Mail
A Mail
Surcharge for Personal delivery
5.00
5.00
1 – 500 g
2.00
1.80
Surcharge for Return receipt
501 – 1,000 g
4.00
3.60
Surcharge for COD
A Mail Plus
Standard formats up to B4
A4
29.7 × 21.0 cm
C4
32.4 × 22.9 cm
B4
35.3 × 25.0 cm
25.00
Priority additional services
Europe
Other
countries
Europe
Other
countries
1 – 20 g
1.40
1.90
1.30
1.60
21 – 50 g
2.60
3.80
2.20
2.80
51 – 100 g
3.70
5.00
2.90
3.60
Surcharge for Registered mail
6.00
Liability for loss or damage
up to CHF 150.00
Registered mail Priority additional
services
Surcharge for Personal delivery
Large letter,
format up to B4
2 cm thickness
1 – 100 g
Priority
Surcharge for Return receipt
Economy
Europe
Other
countries
Europe
Other
countries
4.30
5.80
3.80
4.20
101 – 250 g
7.00
9.50
4.90
6.30
251 – 500 g
12.50
16.00
8.50
9.50
501 – 1,000 g
17.00
25.50
10.50
15.00
For information on mailing consignments that are larger than the B4 format, thicker
than 2 cm or that weigh more than 1 kg, see Domestic parcels (page 3) or International parcels (pages 7 and 8).
6.00
A Mail1
Next day delivery (excluding Sundays and
federal, cantonal and regional holidays).
B Mail
Delivery within three working days
(Mon – Fri) of posting.
Registered mail
Next working day delivery
(excluding Saturdays).
Swiss-Courier
1 Hand-in
by 6.30 p.m. or by earlier regular counter closing
time, or posted in a letter box before the last collection for A
Mail. Available at post offices with extended evening opening
hours until the specified closing time for A Mail.
From 50 letters per consignment, Swiss
Post will frank your items with P.P.
(Port Payé) for you. Please ask at your
post office for further details.
International letters
Price zones and delivery times2
6.00
Service only available for selected countries
Unaddressed A Mail is the right solution
for sending official and commercial mailshots. If posted on time, they are delivered the next day (Monday to Friday).
Formats up to B5, 5 mm thickness and up
to a weight of 50 g can be sent at
a price of CHF 0.40 per item.
swisspost.ch/uam
TIP
Format B4 (35.3 × 25 cm)
Economy
All rates also online:
swisspost.ch/mail-calculator
Format B5 (25 × 17.6 cm)
Priority
Removable. Valid from 1 April 2014.
Standard letter,
format up to B5
2 cm thickness
The additional service for A Mail is the
right solution for mail with contents (such
as tickets) requiring more security than an
A Mail item. A Mail Plus letters can be
tracked electronically from the time they
are posted to delivery. The delivery does
not require a signature. Liability is up
to CHF 100.00 in the event of loss or
damage.
Delivery times
For consignments you wish to have
delivered to the recipient today, call free
on +41 (0)800 88 88 88.
Mail calculator
International letters
Unaddressed A Mail items
The General Terms and Conditions of Post CH Ltd (swisspost.ch/gtc) and the associated communication in their current versions,
including the information on prices, form the basis of the range of services offered by Post CH Ltd. The services and prices are also
valid for the Principality of Liechtenstein. We expressly reserve the right to make changes. Domestic prices include VAT.
Country
Price zone
Priority (days)
Economy (days)
Australia
2
4–5
7 – 15
Austria
1
2–3
4–7
Belgium
1
2–3
4–8
Brazil
2
3–6
10 – 20
Canada
2
3–7
7 – 15
China (People’s Republic of)
2
3–6
10 – 20
Denmark
1
2–3
4–9
France
1
2–3
4–8
Germany
1
2–3
4–8
India
2
4–8
10 – 20
Italy
1
2–4
6 – 12
Japan
2
3–5
7 – 15
Netherlands
1
2–3
4–9
New Zealand
2
4–6
10 – 15
Poland
1
3–5
6 – 10
Portugal
1
2–3
5–9
Romania
1
3–5
7 – 15
Russian Federation
1
3–7
10 – 20
Spain
1
2–3
6 – 12
Sweden
1
2–3
5–9
Thailand
2
3–8
10 – 20
Turkey
1
3–5
7 – 12
Ukraine
1
3–6
10 – 15
United Kingdom
1
2–3
5–9
United States
2
3–7
7 – 15
2 Average
delivery times in working days (Monday to Friday), day of posting not included.
Price zone 1 = Europe / price zone 2 = other countries
4
5
6
Domestic letters
Unaddressed A Mail items
A Mail Plus
The additional service for A Mail is the
right solution for mail with contents (such
as tickets) requiring more security than an
A Mail item. A Mail Plus letters can be
tracked electronically from the time they
are posted to delivery. The delivery does
not require a signature. Liability is up
to CHF 100.00 in the event of loss or
damage.
Delivery times
Unaddressed A Mail is the right solution
for sending official and commercial mailshots. If posted on time, they are delivered the next day (Monday to Friday).
Formats up to B5, 5 mm thickness and up
to a weight of 50 g can be sent at
a price of CHF 0.40 per item.
swisspost.ch/uam
A Mail1
Next day delivery (excluding Sundays and
federal, cantonal and regional holidays).
B Mail
Delivery within three working days
(Mon – Fri) of posting.
Registered mail
Next working day delivery
(excluding Saturdays).
Swiss-Courier
1 Hand-in
by 6.30 p.m. or by earlier regular counter closing
time, or posted in a letter box before the last collection for A
Mail. Available at post offices with extended evening opening
hours until the specified closing time for A Mail.
For consignments you wish to have
delivered to the recipient today, call free
on +41 (0)800 88 88 88.
TIP
From 50 letters per consignment, Swiss
Post will frank your items with P.P.
(Port Payé) for you. Please ask at your
post office for further details.
International letters
Price zones and delivery times2
Country
Price zone
Priority (days)
Economy (days)
Australia
2
4–5
7 – 15
Austria
1
2–3
4–7
Belgium
1
2–3
4–8
Brazil
2
3–6
10 – 20
Canada
2
3–7
7 – 15
China (People’s Republic of)
2
3–6
10 – 20
Denmark
1
2–3
4–9
France
1
2–3
4–8
Germany
1
2–3
4–8
India
2
4–8
10 – 20
Italy
1
2–4
6 – 12
Japan
2
3–5
7 – 15
Netherlands
1
2–3
4–9
New Zealand
2
4–6
10 – 15
Poland
1
3–5
6 – 10
Portugal
1
2–3
5–9
Romania
1
3–5
7 – 15
Russian Federation
1
3–7
10 – 20
Spain
1
2–3
6 – 12
Sweden
1
2–3
5–9
Thailand
2
3–8
10 – 20
Turkey
1
3–5
7 – 12
Ukraine
1
3–6
10 – 15
United Kingdom
1
2–3
5–9
United States
2
3–7
7 – 15
2 Average
delivery times in working days (Monday to Friday), day of posting not included.
Price zone 1 = Europe / price zone 2 = other countries
6
International parcels
Price zones and delivery times1
MiniPac International
Country
Price
zone
Priority
(days)
Economy
(days)
PostPac International
Price
zone
Priority
(days)
Documents
Economy
(days)
Price
zone
URGENT
(days)
Goods
URGENT
(days)
ISO
code
Australia
2
4–5
7 – 15
5
5–8
20 kg
9 – 15
20 kg
3
2–4
3–5
AU
Austria
1
2–3
4–7
1
2–5
30 kg
5–8
30 kg
1
1–3
1–3
AT
Belgium
1
2–3
4–8
1
3
30 kg
4–7
30 kg
1
1
1
BE
Brazil
2
3–6
10 – 20
5
5 – 10
30 kg
16 – 25 30 kg
3
2–4
3–5
BR
Canada
2
3–7
7 – 15
3
5–8
30 kg
8 – 12
30 kg
2
1–3
2–3
CA
China (People’s Republic of)
2
3–6
10 – 20
4
4–8
30 kg
15 – 25 30 kg
3
3–5
3–6
CN
DK
Denmark
1
2–3
4–9
2
3
30 kg
5–7
30 kg
1
1–2
1–2
France
1
2–3
4–8
1
2–3
30 kg
5–7
30 kg
1
1–2
1–2
FR
Germany
1
2–3
4–8
1
2–3
30 kg
4–7
30 kg
1
1
1
DE
IN
India
2
4–8
10 – 20
4
5 – 12
20 kg
15 – 20 20 kg
3
2–4
3–5
Italy
1
2–4
6 – 12
1
4–5
30 kg
8 – 15
30 kg
1
1
1
IT
Japan
2
3–5
7 – 15
4
4–6
30 kg
8 – 10
30 kg
3
2–4
3–4
JP
5–8
20 kg
1
1
1–2
NL
12 – 15 30 kg
3
3–5
4–6
NZ
Netherlands
1
2–3
4–9
1
3
30 kg
New Zealand
2
4–6
10 – 15
5
4 – 10
30 kg
Poland
1
3–5
6 – 10
2
3–5
30 kg
7 – 12
30 kg
1
1–2
1–4
PL
Portugal
1
2–3
5–9
2
4
30 kg
6 – 12
30 kg
1
1–2
1–3
PT
Romania
1
3–5
7 – 15
2
4–9
30 kg
15 – 25 30 kg
1
1–3
2–4
RO
Russian Federation
1
3–7
10 – 20
2
5 – 10
20 kg
15 – 25 20 kg
1
2–5
4–6
RU
Spain
1
2–3
6 – 12
2
5
30 kg
7 – 10
30 kg
1
1–2
1–3
ES
Sweden
1
2–3
5–9
2
4–5
30 kg
6 – 12
30 kg
1
1–2
1–2
SE
TH
Thailand
2
3–8
10 – 20
4
5 – 10
30 kg
12 – 15 30 kg
3
2–3
2–6
Turkey
1
3–5
7 – 12
2
5 – 10
30 kg
12 – 15 30 kg
1
1–3
2–6
TR
Ukraine
1
3–6
10 – 15
2
4–8
30 kg
15 – 20 30 kg
1
1–3
2–5
UA
United Kingdom
1
2–3
5–9
2
3–5
30 kg
6 – 10
30 kg
1
1
1
GB
United States
2
3–7
7 – 15
3
4–8
30 kg
11 – 15 30 kg
2
1–3
2–3
US
1 Average
delivery times in working days (Monday to Friday), day of posting not included.
MiniPac International: price zone 1 = Europe / price zone 2 = other countries
You can get additional information on maximum dimensions, delivery times and maximum weights for these and
other countries using the online mail calculator at swisspost.ch/mail-calculator or by calling Customer Service on
+41 (0)848 88 88 88.
URGENT delivery times
The published delivery times for URGENT
consignments apply only to large cities and
urban areas. For enquiries about delivery
times, call free on +41 (0)800 45 45 45.
Note on URGENT
P.O. Box and poste restante addresses are
not permitted. The recipient’s phone
number is required.
The delivery of medicines to private indi­
viduals is excluded.
7
Liability included
– URGENT goods: CHF 1,000.00
– URGENT documents: CHF 150.00
– PostPac International Priority / Economy:
CHF 1,000.00
Exempted from liability:
– Mobile phones
– TV sets
– Computers/laptops
– Other electronic devices
Please note our General Terms and Condi­
tions “Postal Services” for private custom­
ers swisspost.ch/gtc
Dangerous goods
Shipping dangerous goods abroad is pro­
hibited.
You can find all the necessary information
in the brochure “Dangerous goods in inter­
national mail” at your post office or at
swisspost.ch/tips-for-sending-mail
International parcels
Additional services
Prices for MiniPac International Priority and Economy
Priority
Weight
Economy
Europe
Other
countries
Europe
Other
countries
1 – 500 g
14.00
20.00
9.50
12.00
501 – 1,000 g
20.00
32.00
12.50
18.00
1001 – 2,000 g
32.00
44.00
24.00
32.00
See page 4 for MiniPac International Priority additional services.
Length + width + height = max. 90 cm, no dimension to exceed 60 cm
Tubes: length + twice the diameter = max. 104 cm, length not to exceed 90 cm, weight max. 2 kg
Zone 1
Zone 2
Zone 3
P = PostPac International Priority
E
P
Zone 4
Zone 5
E = PostPac International Economy
P
E
P
E
P
2 kg
41.00
37.00
48.00
41.00
52.00
45.00
59.00
49.00
71.00
53.00
5 kg
51.00
45.00
61.00
53.00
73.00
58.00
91.00
65.00 109.00
77.00
10 kg
59.00
49.00
75.00
64.00 103.00
15 kg
70.00
54.00
93.00
74.00 128.00 101.00 185.00 123.00 226.00 154.00
20 kg
75.00
59.00 105.00
85.00 164.00 113.00 234.00 154.00 302.00 185.00
25 kg
81.00
64.00 123.00
95.00 185.00 138.00 271.00 180.00 364.00 216.00
30 kg
86.00
69.00 133.00 105.00 205.00 164.00 299.00 204.00 415.00 252.00
77.00 133.00
E
P
E
92.00 164.00 113.00
Prices for URGENT
Weight
1A
URGENT goods, up to 30 kg
Europe
USA,
Canada
0.5 kg
72.00
1 kg
URGENT documents1, up to 2 kg
Other
countries
Europe
USA,
Canada
Other
countries
87.00
113.00
57.00
74.00
90.00
77.00
97.00
132.00
65.00
85.00
110.00
2 kg
90.00
110.00
160.00
76.00
97.00
139.00
3 kg
108.00
130.00
202.00
–
–
–
4 kg
131.00
148.00
242.00
–
–
–
5 kg
146.00
168.00
292.00
–
–
–
10 kg
187.00
217.00
388.00
–
–
–
15 kg
242.00
291.00
536.00
–
–
–
20 kg
300.00
366.00
668.00
–
–
–
25 kg
362.00
440.00
804.00
–
–
–
30 kg
421.00
501.00
950.00
–
–
–
document is defined as anything written or otherwise committed to paper (printed, copied, typewritten or written by hand) that
does not have a commercial value and that weighs no more than 2 kg. Media such as CD-ROMs, USB sticks, etc., are classified
as URGENT goods.
4.00
The following items are
processed manually:
– Tubes including tins, pyramids, triangular pack­
ages up to 100 cm in length
– Bottles (excluding glass)
– All canisters
– Consignments in packaging made of wood,
metal or leather
Bulky goods
Surcharge
Prices for PostPac International Priority and Economy
Weight
Manual processing
Surcharge
15.00
Bulky goods include:
– Consignments that exceed the maximum di­
mensions for standard parcels (100 × 60 × 60 cm)
– Items with a tag
(even if within the standard dimensions)
– Unpackaged items
(even if within the standard dimensions)
Please note the specific regulations for each country.
Customs formalities
MiniPac International
For consignments of up to 2 kg contain­
ing goods whose value does not exceed
CHF 700.00, it is sufficient to use the
green customs label.
For consignments where the value of the
goods has not been stated (e.g. a gift), a
customs declaration must be used instead
of the green customs label.
PostPac International and URGENT
consignments
All consignments must be accompanied
by a waybill. The maximum weight for
PostPac International is 30 kg, or 20 kg
for some countries. The maximum weight
for URGENT goods is 30 kg, or 2 kg for
URGENT documents.
Please note:
As a rule, it is up to the sender to obtain
information about import and export op­
tions from the relevant authorities in the
destination country or from the relevant
consulates. Swiss Post accepts no respon­
sibility for this.
Mail calculator
All rates also online:
swisspost.ch/mail-calculator
8
Online tools
Swiss Post app
Consignment tracking
You can use “Track
& Trace” to check
t
n
e
the location or
m
ign
Cons
g
processing status
n
i
track
of a consignment
is
r a at any time. Just
sp
o s t . c h / t enter the consign­
ment number to find out
whether a consignment is still at the dis­
tribution centre, has left the country or
has already been delivered to the recipi­
ent. You can discover the products and
countries for which consignment tracking
is available online.
sw
Find the right price quickly and easily!
Wherever you are, you can now
calculate letter and parcel prices at
swisspost.ch/mail-calculator or
with the Swiss Post app.
Stamps
You can always find our current range of
products and order stamps at your leisure
in the PhilaShop.
swisspost.ch/philashop
Get select postal services quickly and
easily on your mobile phone:
You can retrieve the following information
with your mobile phone’s browser or the
Swiss Post app: location search, opening
hours, consignment tracking, pricing, cus­
tomer service and much more. You can
download the free Swiss Post app from
the App Store. For more information, go
to swisspost.ch/mobile
ck
a n d tr a c e
Mail calculator
Location search and opening hours
Which post office is located where? What
services can I expect there? And what are
the opening hours? You can find what
you need at the touch of a button. For
more information, go to
swisspost.ch/locations
Resources
You can find more information and details about our products in our online brochures and fact sheets at
swisspost.ch/tips-for-sending-mail, or in our sales flyers at your post office.
9
Post CH Ltd
Swiss Post Customer Service
Viktoriastrasse 21
3030 Berne Switzerland
Tel. +41 (0)848 88 88 88
Fax +41 (0)844 88 88 88
TNT Swiss Post AG
URGENT Customer Service
Amsleracherweg 8
5033 Buchs
Switzerland
Tel. +41 (0)800 45 45 45
Fax +41 (0)62 837 01 05
[email protected]
swisspost.ch
[email protected]
tntswisspost.com
4.2014 PV
For URGENT consignments