Microsoft® Lync™ Server 2010 What Is New? Module 02 Microsoft Corporation Agenda • • Why Change? What is New in Microsoft Lync Server 2010 • • • • • • • • • • Topology Management and administration Enterprise voice Conferencing Archiving and monitoring Microsoft Unified Communications Managed API (UCMA) Lync Server 2010 Hosting Pack Mobility Lync Online Q&A 2 Why Change? Addressing key concerns direct from customers and the field • • • • • • • • • • • • No central store for configuration No way to validate planned change before deployment Microsoft Management Console (MMC) snap-in was hard to navigate and use Hard to automate tasks like managing users No safe way to take a server out of service for maintenance Too much noise in our monitoring solution Hardware Load Balancers difficult to configure Certificates, certificates, certificates Too many servers Multiple site deployments Virtualization mandate We want to compete with “Best of Class” voice solution 3 What Is New with Lync Server 2010 • • • • • • • • Server/topology changes Management and administrative changes Enterprise voice features Conferencing features Archiving and monitoring features UCMA Support for Multiple Tenants by Hosting Providers Mobility 4 What Is New in Server/Topology • • • • • • • Lync Server 2010 deployment model A/V conferencing server role Director (now a true, unique server role) Mediation server can be collocated on front end Archiving and monitoring can be collocated All roles are supported within a virtual server Reach server – no longer separate role 5 Deployment Model • • • Global deployment is a collection of sites Sites are made of pools Pools host users & services (such as conferencing and voice over internet protocol (VoIP)) Global Data Center Sites Pools Microsoft Redmond Tukwila-1 Tukwila-2 Dublin Dublin-1 6 Microsoft Lync Server 2010 Topologies simplified • • • Standard Edition Topology Enterprise Consolidated Topology Server Roles • • • • • • • • • • Front end Back end Director Edge (consolidated) Archiving server Monitoring server Survivable Branch Appliance (SBA) A/V MCU stand-alone or collocated (optional, stand-alone recommended for large deployments) Mediation server stand-alone (optional) Group Chat roles (optional) 7 Reference Topologies Small < 5000 users This example 5,000 users, 1 SE Server Small Small with branches Small with failover 250-5,000 Standard Edition central site Branch through Edge Standard Edition central site Single branch, with SBA Two Standard Editions - “Paired” Standard Edition to support inexpensive failover Any 8 Reference Topologies Single Datacenter < 80,000 users This example 20,000 users, HA, 2 Enterprise Edition FE servers Single DC 80,000 Enterprise Edition, Single Data Center Branch through Edge DC with branches 1,000 – 80,000 Enterprise Edition, Single Data Center Two branches, one SBA, one PSTN Interconnect 9 Reference Topologies Global, Multi-Site Unlimited This example Site 1: 4 FE servers Site 2: 2 FE servers (central sites only) Global 10,000 + Two Data Centers with EE One Central Site with an SE Some SBA Some PSTN Very large Unlimited Enterprise Edition, > Two Data Centers Standard Editions Survivable Branch Appliances Branch with Standard Edition 10 Virtualization • What’s supported? • • • • • Not Supported • • • Branch office/Gateway only/Mediation server + gateway Live migration of virtual machines via System Center Virtual Machine Manager (SCVMM) Virtual Deployment (~ 50% capacity) • • • Virtualization of specific Lync Server 2010 roles Microsoft SQL® Server, Exchange Server 2010, Active Directory® Domain Services (AD DS) virtualization (as per guidelines) Hyper-V™ R2 (2008 not supported), VM Ware (per Server Virtualization Validation Program (SVVP)) Client virtualization (except Audio/video - use IP phone) 125 user maximum in conference Separate A/V pool recommended 5,000 users Server Virtualization in Microsoft Lync Server 2010 whitepaper 11 Virtualization Lync Server Role Features Virtual Physical IM&P CPU 8 core Memory 12 GB User 20K CPU 4 core Memory 10 GB User 12.5K IM&P, AS, AV, EV 8 core 16 GB 5K 4 core 16 GB 2.5K IM&P, AS, EV (8 Front End pool) 8 core 12 GB 10K 4 core 11 GB 5K IM&P, AS, EV (single Front End Server in pool) 8 core 12 GB 7K 4 core 11 GB 4K Standard Edition Front End Server IM&P 8 core 16 GB 25K 4 core 12 GB 12.5K Standard Edition Front End Server IM&P, AS, AV, EV 8 core 16 GB 5K 4 core 16 GB 2.5K Reg 4 core 4 GB 20K 4 core 4 GB 10K 8 core 16 GB 230K 4 core 8 GB 110K Enterprise Edition Front End Server Enterprise Edition Front End Server Enterprise Edition Front End Server Enterprise Edition Front End Server Director Monitor/Archiving Server A/V Conferencing Server AV 8 core 16 GB 20K 4 core 11 GB 10K Mediation Server* MS 8 core 16 GB 800 concurrent calls 4 core 10 GB 400 concurrent calls AP, DP MR 8 core 16 GB 15K 4 core 8 GB 7.5K Reg, MS 2 core 2 GB 1K 2 core 2 GB 1K SQL Server Back End Server (FE) 8 core 32 GB 80K 4 core 16 GB 40K SQL Backend (M/A) 8 core 16 GB 230K 4 core 12 GB 115K File Server 4 core 4 GB 80K 2 core 3 GB 40K Edge Server Survivable Branch Server 12 12 What Is New in Management and Administration • • • • • • • • Central Management Store Planning Tool/Topology Builder Windows Powershell™ Management Web Based Administration Tool (Control Panel) Role-based Access Control (RBAC) DNS Load Balancing Server Draining Monitoring Improvements 13 Central Management Store • • • • Schematized definition of deployment topology Configuration of Lync Server 2010 services and Policies managed by central store Replication of policies/configuration to all topology nodes (including Edge) Validation tools help prevent misconfiguration 14 Administration Changes • • • Lync Server Control Panel • Silverlight™ based administration console • Task oriented • Handles the 80% cases • Built on PowerShell • Replaces MMC PowerShell • Complete access to all administrative tasks • Automation interface • Replaces Windows Management Instrumentation (WMI) RBAC • Access controlled by security group membership • New delegation model: site aware 15 Domain Name System Load Balancing DNS LB Goals • • Simplify HLB Configuration Reduce dependence on HLB • DNS LB supported for Internal Pool, Director Pool • • • • • All Server-Server and Client-Server SIP traffic • All Server-Server HTTP traffic • Media traffic Support draining of applications Improve load balancing of server-server traffic (Ex: Access Edge – Director) Eliminating HLB is not a goal HLB still be required for Internal Pools • Client – Server HTTP & HTTP(s) traffic (ABS, DLX, LIS, etc.) 16 Server Draining Feature • • • Used to prevent new connections while maintaining existing connections Used primarily for Server Maintenance Once a server is rebooted it will start accepting new connections 17 Monitoring Improvements • Actionable alerts • • • Reduce noise/understand current status • • • • • Distinguish service-impacting alerts from other alerts (aka Key Health Indicators (KHI)) Actionable alert descriptions and knowledge (Call Failure and Voice Quality) Component level health manifests Paired events Most service impacting is driven by monitors Easier drill downs and view navigation Synthetic Transactions • • • • End-to-end scenario view Correlation logic handles transient failures Tests for critical scenarios automated in System Center Operations Manager (SCOM) pack All steps are PowerShell cmdlets 18 What Is New – Enterprise Voice OCS 2007 • “Anywhere Access” • Common voice features • Unified messaging • Audio and video conferencing OCS 2007 R2 • Single Number reach • Attendant Console • Delegation/TeamCall • Response Groups • SIP Trunking • Dial-in audio conferencing • Higher def video • Workflow activities for UC Lync Server 2010 • Enhanced 9-1-1 (E9-1-1) for NA • Branch Resiliency (SBA) • Datacenter Resiliency • Call Admission Control (CAC) • Call park, Announcement • Response Group Improvements • Topology changes • Media bypass • Routing changes • Analog devices • Common area phones • Larger device portfolio 19 Voice Components AOL PIC MSN Yahoo Perimeter Network Data Media SIP Remote Users Federated Businesses UC endpoints Tanjay, Aries: - IW phones - Common area phones Archiving Monitoring AD DS Edge Server FE Server(s) BE (Registrar, Mediation, SQL server Web, LIS, CAC, CMS, PDP) SBA A/V Conf server Analog Devices ExUM Media GW PSTN On-premises or Online 20 What Is New – Voice Quality • • • Higher Reliability Calls that Sound Even Better• Enlightening User Voice Quality Experiences • Session Dialog Resiliency • Simplified Audio Device Selection • Conferencing Call Audio Quality Improvements • Integrated Test Calls • In Call Audio Quality Feedback Network Friendly Unified Communications • Empowering Admins to Manage Voice Quality • Improved support for DiffServ and virtual local-area networks (VLANs) • Session Reliability Diagnostics and Monitoring • Call Admission Control • • Media By-Bass Improved SCOM Alerts for Call Failures and Poor Audio Quality Next Generation of UC Devices and Gateways • New IP and USB Phone devices with Better Ergonomics and Acoustics • Device and gateway Partner Audio Quality Certification 21 What Is New in Conferencing • • • • • • Single Client Join Reliability Dial-in Conferencing enhancements Rich in-conference experience Rich and Reach Consolidation of Infrastructure 22 What Is New in Archiving and Monitoring Communications Server “14” Web Conference Archives Archiving DB 3rd Party Compliance Solution Web Conferencing Server Export Tool export session transcripts Lync 2010 Front End/ Archiving Agent Eg. Enterprise Vault Repository Archiving Server Branch Office Appliance/ Archiving Agent • • • • • Tight coupling of web conference content archiving and IM archiving Event based content activity log Honor per user archiving settings when logging group IM and web conferences Tool to create and export searchable session transcripts Note: no archiving for P2P File Transfer sessions, Audio/Video, Application Sharing 23 24 What Is New in UCMA • • • • • • Downloadable Unified Communications Managed API (UCMA) runtime instead of redist model PowerShell based TSE and Contact object creation instead of WMI Auto-provisioning at run time DNS based load balancing • • • • • • • • • Draining Support QoE Troubleshooting with CDR CER Diagnostics Session Initiation Protocol (SIP) Dialog and registration resiliency Bandwidth Management Back-to-Back User Agent • • • • Call Parking and Retrieval PSTN User Authentication VoiceXML Support Support Supervisor scenarios (Contact Center)/First class back-to-back user agent (B2BUA) support • Microsoft Lync Server 2010 Enterprise Voice and resiliency • 25 • Simplified deployment model and Reduced TCO Agent anonymization Silent Monitoring Click-to-call (external web callers) Simplified object model for Presence Conferencing • • Trusted conferencing user (TCU) model Support for ad hoc meetings and conferencing lobby 25 Microsoft Lync Server 2010 Multitenant Pack for Partner Hosting A unified communications (UC) solution for telecom and hosting providers Available Workloads  IM&P  Desktop Sharing  Conferencing  UM  PBX Replacement Feature sets include: Appliances Hand and head set I/O devices. Conferencing server gateway video Real-time IP video, voice, and data services. Audio conferencing provider Integration with hosted conferencing systems. Short Message Service (SMS) Text messaging systems used by phones and mobile communication systems. 26 Mobility Supports Lync functionality on mobile devices Multiple platforms Apple iOS, Android, Windows Phone, or Nokia mobile devices • Single touch Connect by IM, email, or voice • Join an audio conference with a single click, directly from Outlook Mobile calendar • Extended Enterprise Voice capabilities Including “call via work” and call forward setting from the mobile device. 27 Lync Online 28 Delivery Choice Connected business and optimized IT • • Consistent user experience across delivery options Common architecture and data model across deployments • Flexibility in deployment – meets your complex needs • Adaptability in deployment – enables changes at any time On-Premise Hosted Service Control and ownership Customization Rapid scalability Advanced manageability 29 Q&A 30 © 2011 Microsoft Corporation. All rights reserved. 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Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, email address, logo, person, place or event is intended or should be inferred. 31 To be added Hosting Pack Mobility 32