SHASTA COLLEGE Student Services Program Review 2009-2010 Office of the Dean of Students Spring 2010 SHASTA COLLEGE Student Services Program Review Office of the Dean of Students Table of Contents Signature Page Page .............................................................. 1 Part I – Introduction 1.1 Purpose of Program Review........................................................ 1.2 College Mission ........................................................................... 1.3 Shasta College Institutional Student Learning Outcomes ........... 2 2 2 Part II – General Program Information 2.1 Program Definition/Description .................................................... 2.2 Program Mission/Purpose ........................................................... 2.3 Program SLOs/SAOs .................................................................. 4 4 4 Part III – Program Analysis 3.1 Program Service Area Quality ..................................................... 4 3.2 External Relations ....................................................................... 8 3.3 Resource Efficiency .................................................................... 9 3.4 Student Success ......................................................................... 10 3.5 General Planning ........................................................................ 10 Part IV – Student Learning Outcomes ......................... 11 Part V – Program Summary......................................... 11 Part VI – Goals, Recommendations, Priorities, Plans. 11 Appendices Appendix A – Student Learning Outcomes Update...................................... NA Appendix B – Annual Report (Update) ......................................................... NA Appendix C – Annual Action Plan ................................................................ 13 SHASTA COLLEGE Student Services Program Review Signature Page Program: Office of the Dean of Students Program Review Self Study Participants: Becky Bogener, Keith Brookshaw, Stevan Cross, Betty Flaherty, Shannon Forbes, Debbie Goodman, Shelley Lowry, Sherry Nicholas, Jamie Spielmann, Brian Spillane, Jeff Sullivan Level Two Review Team Participants: Janet Albright, Leanne Westphal, Heather Wylie Program Self Study Lead Faculty Date Department Dean/Director Date Level Two Review Team Chair Date Vice President of Student Services Date College Council Date -1- Student Services Office of the Dean of Students Part I – Introduction 1.1 Purpose of Program Review According to the Academic Senate for the California Community Colleges in their 1996 document, “Program Review: Developing a Faculty Driven Process”, the program review process serves as a mechanism for the assessment of performance that recognizes and acknowledges good performance and academic excellence, improves the quality of instruction and services, updates programs and services, and fosters self renewal and self study. Further, it should provide for the identification of weak performance and assist programs in achieving needed improvement. Finally, program review should be seen as a component of campus planning that will not only lead to better utilization of existing resources, but also lead to increased quality of instruction and service. A major function of program review should be to monitor and pursue the congruence between the goals and priorities of the college and the actual practices in the program or service. Other purposes include meeting accountability mandates and demonstrating a systematic planning process. While these functions may occur because of program review, they should not serve as a primary function of the review. Otherwise, program review could be perceived as a time-consuming process for a product with no effect or bearing on the program’s activities or any relevance to serving students or maintaining academic excellence. 1.2 College Mission The mission of the Shasta-Tehama-Trinity Joint Community College District is to provide open access and opportunity for success to students who have diverse backgrounds, interests and abilities. The district is committed to providing the knowledge and skills necessary for a student to succeed. The district recognizes that success requires specific life skills and professional skills and also effective communication, critical thinking, global consciousness and global responsibility. By offering programs leading to successful completion of a quality university-transfer program, or career-technical education, the District is responsive to the needs of our communities within a changing global society. By offering comprehensive campus and community service programs, the District enables students to achieve personal as well as academic potential and contributes to the social, cultural and economic development of region. 1.3 Shasta College Institutional Student Learning Outcomes The District is committed to providing the knowledge and skills necessary for a student to succeed. The district recognizes that success requires specific life skills and professional skills and also effective communication, critical thinking, global consciousness and global responsibility. -2- To support our students in achieving success, Shasta College has determined that a student who earns a degree or occupational certificate will demonstrate: 1. Life and Professional Skills Life and Professional Skills include the ability to create well developed goals and plans, the ability to make responsible decisions in support of those goals and and plans, the ability to recognize and accept consequences of decisions, appropriate technical skills, the ability to work effectively as an individual and as part of a group, and the ability to resolve conflict. 2. Effective Communication Effective communication includes the ability to convey information, ask meaningful questions, and express thoughts, ideas and feelings. 3. Critical Thinking Skills Critical thinking includes the application of logical reasoning to collect and evaluate information, recognize and categorize patterns, contrast and compare, make decisions and reach conclusions, and solve problems. 4. Community and Global Consciousness and Responsibility Community and global consciousness and responsibility include the knowledge and understanding of civic, cultural and environmental issues; knowledge of and respect for the needs, difficulties, and rights of diverse groups; an appreciation of the importance of public service; and a commitment to life-long learning. Part II – General Program Information The Shasta College Dean of Students office has not previously conducted a program review. However, there are advantages to having a systematic review and planning mechanism for these areas that do contribute to student learning. While it would be difficult to portray all aspects of these areas as a formal program, and thus the program review template may not be perfect for the review of these areas, it is still worthwhile to review the goals and planning of these areas. This Program Review Self Study begins with a consideration of the Office of the Dean of Students. Then this review systematically reviews four related areas that can be conceptualized programmatically, under the umbrella of the Dean of Students Office and Related Areas. They are Health and Wellness Services, International Students Program, Student Residential Housing, and Student Senate Clubs and Organizations. -3- 2.1 Program Definition/Description The Dean of Students Office plans, arranges, coordinates and implements programs, activities and events that aim to engage students’ intellectual, social, cultural, health and ethical levels, primarily focusing on personal and educational development and individual responsibility. Our goal is to serve students respectfully and efficiently. The Dean of Students and the office staff strive to make the campus a friendly and welcoming environment for students and the community at large. The areas currently under the guidance of the Dean of Students include Cultural Diversity Outreach, Health and Wellness Services, Information Email function, International Students, Lost and Found, Recruitment Support, Residence Halls, Student Clubs and Organizations, and Student Conduct/Discipline. The Student Clubs and Organizations include Student Senate, Phi Theta Kappa and all campus Clubs. Currently we coordinate a range of events including 8th Grade Career Day, Welcome Day, Graduation, Cinco de Mayo and much more. Activities also include the Shared Governance Luncheon, Anti-Apathy Awards Luncheon, administration of the Stormy Sebring Scholarship, Student Senate Scholarships, Halloween Costume Contest, Giving Tree/Secret Santa, Intercultural Night Celebration and Intercultural Thanksgiving Dinner. 2.2 Program Mission/Purpose The mission of the Dean of Students’ Office is to promote active student leadership and participation in college organizations and activities; foster cultural diversity, and ensure the wellbeing and safety of students. 2.3 Program SLOs/SAOs Service Area Outcomes, Assessment, and Evaluation: These are evident in the sub-areas of the Dean of Students Office, which are Health and Wellness Services, the International Students Program, Student Residential Housing, and Student Senate Clubs and Organizations. Each of these areas will have an individual program review. Part III – Program Analysis 3.1 Program Service Area Quality The Office of the Dean of Students is an initial contact point for many students, families and other participants (schools, agencies and vendors) who need information regarding services and programs on campus and who view our office as a resource office. The office is constantly busy year round and coordinates supports and provides assistance to the many events and activities on campus each month. In addition, the Dean of Students Office has seen an increase in the number of student discipline cases that it receives on a weekly basis. This increased trend is marked by the growing number of online courses that involve discipline issues regarding plagiarism, -4- misrepresentation and cheating. The severity of issues that students bring with them to the discipline process is high, and the disciplinary process is used as a mechanism for problem solving, retention, and student learning. At times, the discipline process requires close coordination with Campus Safety and with local law enforcement agencies. Areas of accomplishment include the following: Coordinated with College Options on the annual College Quest night held at the Convention Center attracting over 2000 spectators and participants. Collaborated with Academic Senate in the writing of the new Student Honesty Policy. Made presentations to academic divisions regarding services of the Dean of Students Office and Student Services in general. Re-instituted Phi Theta Kappa Honor Society and re-established its executive board and new faculty advisor. Upgraded and purchased new computer equipment and software for Student Senate I.D. card sales. Collaborated with an international educational consortium (ETEC) to increase recruitment of international students from Vietnam, China, Thailand, Indonesia and Egypt. Developed electronic media page for international student recruitment throughout Europe and South America. Increased the number of participants from both on and off-campus programs that are requesting campus housing for summer programs. Enhanced graduation program with a new podium (donated by faculty member), release of doves and new design of graduation program. Increased number of both on- and off-campus staff and vendors participating in annual Welcome Day Event. Revised Eighth Grade Career Day, for better visitor circulation Established a grove dedicated to veterans Established a Veterans Support Network Welcomed a cohort of 14 Egyptian students to Shasta College Established collaboration with Independent Living Program (ILP) caseworkers for the benefit of our foster youth residing in the dormitories Co-planned Basic Skills Conference/Workshop for Regional Consortium (REACH) Arranged sustainability presentations (Tehama and Redding campuses) by nationally renowned speaker, David Mas Masumoto Reinstituted Black History Month event. 1. Staffing The office has been maintained by the dean and two staff members, one twelve months and the other 10 months. To increase efficiency, to maintain necessary services, and for appropriate office coverage, the office should increase the current ten-month position to a twelve-month position. This would ensure full year round office coverage. Unfortunately, with a vacancy, this position has instead been reduced to 19.5 hours per week. The Dean of Students Office continues to be as -5- busy during the summer months as in the rest of the year, due to the constant flow of student traffic, campus visitors, part-time Student Senate office hours and support of student ID sales, housing inquiries and requests, ongoing international student support and services, international recruitment, summer school student discipline issues and the planning of Welcome Day. It is difficult to maintain the workload and pace given the current limited staff resources. 2. Materials As the office responsible for providing resources for recruitment, the materials most in need tend to be copies, flyers, brochures and other print media. The office computing needs are standard, in terms of access to Datatel and the basic Microsoft Office programs. 3. Faculty Availability for General College Service Within the office itself, there is no faculty available for general college service. Participation of staff in college and community service include: Brian Spillane - Dean of Students Service: In House: Accreditation Standard 2 (co-chair) Black History Month Planning Committee College Connection Administrative Liaison Distance Education Committee Dorm Club Advisor Equity Committee (Chair) Foster Youth Retention Committee Invest in Our People Committee Student Senate Administrative Liaison Textbook Committee Veterans Support Network In Community: Ed. and Training Export Consortium (ETEC) Northern Hispanic/Latino Coalition (NHLC) NHLC Health Fair, Scholarship, Cesar Chavez and Graduation Committees Regional Ed. Alliance for Achieving Higher Ed. (REACH) Shasta Community Health Center (SCHC) SCHC Finance and Audit Committees Shasta Co. Citizens Against Racism (SCCAR) Sherry Nicholas - Administrative Secretary Service: In House: CSEA Local Chapter President CSEA Days Planning Committee College Council Student Services Assistant (Vacant) -6- 4. Service/Tutoring Center/Labs This office provides service in several forms. We guide students clubs and organizations, especially in regards to campus policies and procedures, and law. We offer the service of lost and found. We arrange tours for prospective students and for feeder schools. We answer inquiries that arrive via the “Info” email address. We offer comprehensive support for international students. The disciplinary process is conceived as an opportunity for student learning, and students also receive a service there. 5. Opportunities for Professional Development The Administrative Secretary is taking an opportunity for professional development in the form of classes such as BUAD 45: Human Relations on the Job. This class is supported by the Staff Development Committee. The last Student Services Assistant has taken an opportunity for professional development in the form of a promotion. The dean has not formally requested funds for professional development, although he is a member of the Association for California Community College Administrators, and the California Community College Student Affairs Association. He is also on listservs and enjoys a network of professionals across the system. In that his assignment is relatively new, since July 2009, this position in itself has the character of professional development and presents many opportunities for professional learning and growth. 6. Employee Satisfaction Yes. 7. Internal Relations, Integration and Collaboration The Dean of Students Office works extensively with most areas of the campus and at other sites. Code of conduct interventions may involve most any aspect of the instructional and support programs, across the district. Code of conduct interventions also requires close collaboration with the Campus Safety office and law enforcement. Recently, Board Policy and Administrative Procedure revisions have also entailed collaboration with the Vice President of Administrative Services and with the Academic Senate. With a charge of promoting appreciation of cultural diversity and outreach to our diverse community, our office frequently works with various departments across the district. For example, in bringing an Asian American speaker on sustainable agricultural processes, the office is collaborating with faculty and staff from BTFCS, NRIPS, EWD and SLAM; with the President’s Office, with the Print Shop, with the Foundation, not to mention a host of off-campus entities. -7- In that our services extend to students in a great variety of ways, our activities are often intertwined with extensive elements of the campus. The possibilities for further program integration are endless and rich. 8. Survey Other CCs for Common Practices Most recently this has occurred in the revision of the Administrative Procedures associated with the disciplinary process and with free speech. As a consequence of this, our policies and practices will be stronger, more effective, and in keeping with case law that has developed in these areas. Similarly, via a list serve, our office surveyed for effective student government policy and practices. A beneficial direction to pursue in the surveying of other CCs will be with regard to international student recruitment. 3.2 External Relations 1. Facilities N/A 2. Contact with Other K-12 Schools Our office hosts an extensive pair of 8th Grade Career Days, with over 500 hundred young students in attendance. For this event, we collaborate extensively with College Options, GEARUP, local schools and school districts, EWD and Shasta Twenty-first Century Career Connections. Throughout the year, we are contacted by school groups and by our own faculty and staff who seek to arrange campus visits and tours to our campuses. As well, we field requests from schools who seek to receive visits from our own faculty and staff. In support of the student senate, our office also helps with the annual Huck Finn Day. We are also the point of contact/facilitator for Migrant Education’s Summer Leadership Program, and a point of contact for the Lions Annual Football Event. 3. Contact with Community Colleges and Four Year Universities and Colleges Contact with other community colleges has taken place recently for the gathering of information with regard to best practices, in the revision of policies and procedures. Participation on the California Community College Student Services Association listserv is frequent. Through the student senate’s participation in General Assemblies, our college has additional contact with other community colleges. It is hoped that there will be additional contact with other community colleges in the development of Shasta College’s study abroad programs. -8- There is also significant contact with other colleges and universities through the Regional Educational Alliance for Achieving HigherEd (REACH). This alliance takes as its mission a regional increase in the rates of transfer to four year colleges and universities. Members of the alliance include Butte College, CSU Chico, UC Davis, Feather River College, Humboldt University, Lake Tahoe College, Lassen College, Mendocino College, College of the Redwoods, University of NevadaReno, College of the Siskiyous, Southern Oregon University and the County Offices of education in the following counties: Butte, Del Norte, El Dorado, Glenn, Humboldt, Lassen, Mendocino, Modoc, Plumas, Shasta, Siskiyou, Tehama and Trinity. On March 5, 2010, our office served as one of the principal planners and hosts of a REACH conference/workshop at the McConnell Foundation, focusing on basic skills. Our office has also been in dialog with two universities in Vietnam, regarding possibilities of study abroad and international student recruitment. 4. Articulation with High Schools, Universities and Colleges N/A 3.3 Resource Efficiency 1. Support Support commonly required from other departments includes technological support. The tech support staff has always been responsive and helpful. Support from campus safety, especially in the context of the disciplinary process, has been highly consistent. Admissions and records and counseling have also been very helpful. Physical plant has been exceedingly helpful, as in the case of the founding of the Veterans Grove and on Welcome Day. In general, support comes from a myriad of directions, and departments are mutually respectful and helpful. 2. Use of Technology This is minimal in our office and for the most part just extends to desktop usage and basic software. There are no technology needs that are continuously unmet, and the technological support received is always timely and appreciated. 3. Comparison with Other Institutions Our technology needs are the most basic and therefore a comparison with other institutions may not yield much useful information. 4. Facility Use/Availability Divisions across campus and personnel in other offices are always most gracious in the readiness to share facilities. -9- 5. Faculty and Classified Staffing The criteria provided in the program review guiding documents do not pertain to this office. Classified staffing includes one full-time Administrative Assistant, and with a second position (the Student Services Assistant) cut back to 19.5 hours, it is hard to meet the multiple goals of this office, but there is still much that can and will be accomplished. Additionally, there is a need for institutionalizing the support of faculty in their work with the Student Senate, such as creating and running a leadership or government course within which Senate activities take place. 6. Reach of Services This office has supported Extended Education in the areas of outreach recruitment, the Puente Program, discipline, and in cultural enrichment. Nonetheless, there is much more that can be accomplished in this area. Growth is difficult with our limited resources and personnel. 3.4 Student Success 1. Reach of Services The parameters in the program review guiding documents are not applicable to our area. 2. Access Access in areas related to the Dean of Students Office is discussed in each of the individual program reviews. 3. Progress There are no data available on this topic at this time. 4. Success There are no data available on this topic at this time 5. Student Satisfaction The criteria offered in the program review guiding documents do not seem to pertain here. 3.5 General Planning Our office increases the level of student engagement, and this helps increase student persistence and success. The Puente program also increases the rate of transfer among participants in the Puente program. - 10 - Several of the events offered and supported by this office are geared to encourage a sense of community at Shasta College. As well, events such as the upcoming visit from David Mas Masumoto, contribute to the intellectual vibrancy called for by our strategic plan. Along a similar vein, the Dean of Students has been active in bringing together people to examine what it would take to create a culture of innovation here at Shasta College, in keeping with our strategic plan. Our office’s efforts are marketed through the usual channels, including News 2 Muse, press releases, posters, flyers and direct marketing to specific groups. Our disciplinary process for the most part needs no marketing; students are referred to us. The adjunct orientation has been used to get the word out to our adjunct instructors so that they may know what services may be provided through the disciplinary process. Part IV – Student Learning Outcomes To date, these have not been identified as related to the services offered in the Dean of Students Office. While we hope that student learning does occur in the discipline process, there is a research challenge implicit in the measurement of that learning, especially given a commonly perceived resistance on the part of students who come through that disciplinary process. A longitudinal investigative approach might have some merit. Part V – Program Summary The Office of the Dean of Students serves a large number of people as a resource for recruitment, outreach to the community, information about the college, the learning that goes on through the disciplinary process, and for instructors who look for help in responding to challenges of student conduct. The Office is also essential to the Health and Wellness Program, the International Students Program, the Residence Halls, and to the Student Organizations and Clubs. All of these have a valuable role to play in student learning. Part VI – Goals, Recommendations, Priorities, Plans Objective/Goals 1. Increase wellness on campus through collaboration with the Student Senate on a revision of the district’s smoking policy. 2. Safeguard student rights and district resources through a review and revision of Board Policies and Administrative Procedures related to the Dean of Students Office and areas of supervision. 3. Increase the sense of campus community through faculty and staff participation in events such as Welcome Day, 8th Grade Career Day, campus clubs and organizations, and cultural/intellectual events. 4. Increase the number of clubs both at the main campus and the extended education sites - 11 - 5. Support district recruitment events, in the absence of a dedicated recruiter. 6. Continue to enhance and expand upon the design, layout and coordination of graduation, thus ensuring we stay innovative and current for what is considered the largest and the prime event on campus. 7. Improve the mechanism by which the one dollar representation fee and the activity fee are collected for the student senate, without students having to handle money. 8. Increase the internal support for students who are veterans, an often overlooked population 9. Collaborate with the Student Senate on discounted RABA service 10. Renovation of the residence hall including, equipment, furnishings and building upgrades. 11. Continue with the re-initiation of the Puente program. 12. Establish increased study abroad options for our students. There was no previous program review for this area. - 12 - APPENDIX C Office of the Dean of Students Action Plan Activities Please indicate how each activity will help the program or division reach one or more of its goals and/or objectives. Include, in the same list, BUDGET DEPENDENT and NON-BUDGET DEPENDENT items in PRIORITY ORDER. Use more than one page if necessary. Description of Activity/Plan Work on improving health of campus via revision of District smoking policy. Meets Program or Division Objective/Goal Increase wellness Item(s) Requested Total Amount Collaborate with the Student Senate on a revision of the District’s smoking policy. No Cost Have current and effective Board Policies and Administrative Procedures Review and revise Board Policies and Administrative Procedures related to the Dean of Students Office and areas of supervision. No Cost Help increase the sense of campus community. Increase and strengthen our social fabric Promote faculty and staff participation in events such as Welcome Day, 8th Grade Career Day, campus clubs and organizations, and cultural/intellectual events. No Cost Increase the internal support for students who are veterans, an often overlooked population. Increase and strengthen our social fabric Develop veterans support network. No Cost Safeguard students’ rights and District resources. - 13 -
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