N Expert in planning, organizing, and managing ICHOLE NELSON resources to successfully complete project goals and objectives, while honoring predetermined constraints. PROJECT MANAGER / BUSINESS ANALYST Proactive, performance-driven professional with 11+ years’ progressive expertise in leadership and problem solving for government, pharmaceutical services, and startup operations. Keen understanding of business priorities, genuine team player committed to managing operations and projects flawlessly while contributing to revenueproducing activities. Cross-functional communicator easily interfaces with high-profile staff, vendors, and customers. Versatile, innovative, and loyal management professional able to see the “big picture” while staying on top of all the details. Recognized for consistent success in developing the processes and procedures to streamline operations and enhance revenue performance. Areas of Expertise     Client Relations Client/Staff Training Project Management Change Management     Quality Control Risk Management Quality Assurance Resource Management     Negotiation Strategic Planning Systems Development Workflow Process Analysis PROFESSIONAL EXPERIENCE PILSEN, INC., Cleveland, OH 2007–Present Pilsen is a contract research organization and the only fully integrated bio and pharmaceutical services provider, offering clinical, commercial, consulting and capital solutions. Project Manager Plan, execute, and finalize projects within triple constraints of delivering on time, within budget and scope objectives, including acquiring resources and coordinating efforts of team members in order to deliver projects according to plan. Identify, effectively communicate, and resolve project issues and risks. Develop risk mitigation plans. Effectively communicate project status to project stakeholders. Coach, mentor, and motivate team members, influencing them to take positive action and accountability for assigned work. Direct project portfolios ranging from $10M to $20M. Scope of responsibilities includes implementing stakeholder requirements for database design and validation. Selected Accomplishments:  Handpicked as preferred project manager for multimillion-dollar pharmaceutical research projects, selection negotiated by study delivery managers, with contract award contingent upon project manager assignment.  Demonstrated outstanding leadership and superb project management skills, consistently scoring 90% or greater on Customer Satisfaction surveys distributed to study delivery managers during project initiation, monitoring, and closeout phases.  Stepped in, turned around, and saved a $5.5M project, successfully restoring client confidence for a five-year, at-risk project by building and deepening customer relationships for the express purpose of surpassing client expectations and advancing project status.  Pioneered innovative team building and cross-functional project management techniques to expedite workflow, simplify processes, and reduce operating costs.  Performed extensive technical reviews for prospective projects, gathering details utilized for pricing project services, and providing supportive documentation for RFP replies to sponsors. DYNAMIC BUSINESS SOLUTIONS, Columbus, OH 2004–2007 Dynamic Business Solutions was a small, privately held firm helping businesses achieve organizational and personal goals through training and business service offerings. Cleveland, OH 44112  Mobile: (216) 952-6897  [email protected] NICHOLE NELSON PAGE 2 DYNAMIC BUSINESS SOLUTIONS (Continued) Contractor/Adjunct Instructor/Instructional Designer Played a key role in expanding enrollment through personal commitment to curriculum development and quality instruction. Leveraged extensive experience gained delivering executive presentations to enhance student learning. Selected Accomplishments:  Developed and facilitated highly effective Risk Management courses utilizing Blackboard to enhance participants’ level of performance and personal development.  Trained and developed five classes of 20 students each, delivering campus-based Anatomy and Physiology, Customer Service, and Medical Law & Ethics courses.  Reviewed curriculum and programs to ensure compliance with state mandates. Facilitated integration and communication of changes and enhancements to existing programs.  Cultivated and nurtured effective working relationships with executives and upper management, persuading adoption of improved health and safety measures.  Applied adult learning concepts while facilitating training for 75 workforce development students, covering occupational health and safety laws. UNITED STATES DEPARTMENT OF LABOR/OSHA, Columbus, OH 1999–2004 OSHA ensures safe and healthful working conditions for working men and women by setting and enforcing standards and by providing training, outreach, education and assistance. Industrial Hygienist Selected to analyze, identify, and measure workplace hazards or stressors that caused sickness, impaired health, or resulted in significant discomfort to workers through chemical, physical, ergonomic, or biological exposures. Acknowledged as a valued team member and appointed team leader of joint federal/state response task force during World Trade Center cleanup in February 2002. Selected Accomplishments:  Earned notable accolades while working with OSHA in 2002 and 2003, winning Superior Performance Awards, recognized as the highest award bestowed upon employees for exceeding performance goals.  Facilitated conferences with employers to discuss purpose, scope, and results of audit findings and activities.  Performed comprehensive audits to identify, eliminate, and control industrial safety and health hazards.  Demonstrated high level of integrity while evaluating employer records for regulatory compliance.  Created high-impact presentations for diverse audiences, including managers, employees, and trade and union groups. EDUCATION & PROFESSIONAL TRAINING MBA Candidate, Project Management, UNIVERSITY OF TEXAS, Dallas, TX BS, Environmental Health Sciences, UNIVERSITY OF ARKANSAS, Little Rock, AR ■■■■■■■ HIGHLIGHTS OF PROFESSIONAL DEVELOPMENT: Project Management Professional (PMP) Certificate Course, Certificate of Completion Project Management, Graduate Certificate ■■■■■■■ COMPUTER SKILLS Microsoft Excel, Outlook, PowerPoint, Word, Project, SharePoint; Windows NetMeeting; Microsoft LiveMeeting; Cisco WebEx; CutePDF; Adobe Acrobat; Blackboard e-Education Platform Cleveland, OH 44112  Mobile: (216) 952-6897  [email protected]