Sample Strategy Maps Best Practice Strategy Maps

Sample Strategy Maps
Best Practice Strategy Maps
Software Company Strategy Map
Financial
Perspective
Increased Shareholder Value
Leader in Strategic Markets
Diversify Revenue Streams
“Customer Intimacy”
Customer
Perspective
“eBusiness Solution Leadership”
Build Lifelong
Relationships
“Operational Excellence”
Consistently Meets
Expectations
Flexible,
Innovative
Solutions
Lifelong
Advisor
Deliver
Comprehensive
Solutions
One Stop
Accountability
Proactively
Deliver Value
Internal
Perspective
Predictable Profitability
Grow InterEnterprise
Solutions
Capture and Leverage
Knowledge Solutions
Leverage 3rd Party
Relationships
Provide Integrated
Business
Processes
Easy to do
business with
Improve
Resource
Allocation
Effective
Solution
Processes
WellManaged
Effective Cost
Management
MARKET SEGMENTATION MODEL
Learning &
Growth
Perspective
Relationship Management
Skills
Accountability
Solution Management Skills
Industry
Expertise
Knowledge Management
©2010 Palladium Group, Inc.
Entrepreneurial/Innovative
Operational
Management Skills
Successful
Career
Planning
Leverage
Solutions
Identify, Attract, & Retain Skilled Employees
 2
Healthcare Strategy Map
“Maximize the Quality of Life and Dignity of Older Adults”
Customer
Financial
Increase Shareholder Value
Create Cash Flow
Grow Revenue
Trust
Create EBITDAR
Choice
Consistency
Manage Expenses
Pay For
Service
“…Quality Service”
“Operational Efficiency”
“…Quality Relationships”
Optimize Rate
and Occupancy
Management
Develop Customer Trust
Excel at
Quality
Resident
Healthcare
Learning
& Growth
Business
Process
“Customer Satisfaction Through...”
Excel at
Other
Resident
Services
Leverage the
Right Assets
Manage Media
Exposure
Proactively
Manage
Litigations
&
Regulations
“Employee Satisfaction”
Deliver People
Proposition:
“We Make a
Difference”
©2010 Palladium Group, Inc.
Manage ongoing
communication with
residents
Aggressively
Manage
Residence
Expenses
•Retention
•Talent
•Performance
•Culture
Provide
Technology
Support
•Reliable
•Functional
 3
Community Bank Group Strategy Map
Financial
“Our success comes from…
F2: Maximize
traditional
revenue sources
F4: Maximize
financial resources
for maximum riskadjusted return
F1: Achieve
sustainable double-digit
net income growth
…delivering great financial services,…
Customer
Internal
Process
F3: Grow nontraditional
revenue sources
C1: “Understand
me and give me
the right
information.”
C3: “Appreciate me,
and get things done,
easily, quickly, and
right.”
C2: “Give me
convenient access to
the right products.”
C4: “Be involved
in my
communities.”
…which is all about developing and managing enduring relationships
Grow High-Potential and Retain Relationships
Acquire New Relationships
I4: Selling the right products at
the right time
Learning
& Growth
©2010 Palladium Group, Inc.
I11: Consistently deliver the value
proposition at the right cost
I7: Provide premium service
to delight and retain
customers
I3: Communicate the value
proposition and brand
I1: Segment
markets & target
prospects for new
opportunities
Increase Productivity and Quality
I10: Maximize efficiency
and quality of business
processes
I6: Demonstrate the value
proposition
I2: Effectively
develop
products and
access
I5: Identify and
recognize high-potential
relationships
I8: “Focus
on the
critical
fewer”
I9: Enhance internal
and external
partnerships
…and being a great place to work!”
L1: “We develop,
recognize, and retain
great people.”
L2: “I’m developing
the skills I need to
succeed.”
L3: “We understand the
strategy and know what
we need to do
L4: “We have the
information and tools we
need to do our jobs.”
 4
Sample strategy maps
Public Sector
State Department of Transportation – Strategy Map
Stakeholder
Perspective
Value for Taxpayer Money
Customer
Perspective
Safe,
Convenient
Transportation
Internal
Processes
Relationship
Management
Streamline
Regulatory
Approval
Process
Clear, Timely,
and Accurate
Communication
Easy to do
business with
Improve
Sustainability
& Livability of
Communities
Open & Frequent
Communication to Impacted
Citizenry
Optimize Planning of Site,
Construction, and Operations
Learning &
Growth
Perspective
©2010 Palladium Group, Inc.
Highly Skilled Workforce
Balance Budget
Support
Business &
Commerce
Provide Business Cases
for Increased Funding
On Time, As
Promised
Innovation
Drive Innovation in
Transportation
Low Cost Provider of
Transportation Services
Operational
Excellence
Deliver World Class
Transportation Services
Accelerate
Economic Dev.
Through
Transportation
Investment
Develop & Apply
New
Transportation
Technology
Understand Transportation
Needs
Empower Front-Line Employees to Deliver
Customer Service
Focus on CostEffective Solutions
Optimize
Uptime and
Availability
Improve Safety
Integrated Knowledge Management
Infrastructure
 6
Federal Government Printing - Communication Strategy Map
The vision is to be the recognized leader in document automation and the
customer-preferred provider of best value for automated digital and
hardcopy document products and services.
Management Excellence
Recover Our Costs F1
Customer
Financial
Maximize Positive NOR F0
Provide the best value
to the customer C1
Learning & Growth
Process
Develop the capability to quickly scale up and
down in Personnel and Equipment P1
CRM
Innovative Solutions and New Business
Increase market share of existing customers F2
Improve the
customer
document workflow
environment C2
Educate the
customer and
demonstrate
expertise C3
Expand DAPS’ solutions to our existing
customer base P4
Develop recurring, growth revenue streams F3
Provide total
eBusiness solutions
(ordering delivery) C4
Discover new customers for our
services P6
Provide cross-operations distribution of inhouse workload P2
Improve analysis of costs and estimates in
revenue P3
Institute accountability of directors and
managers L1
Strengthen skills and tools to conduct
workload forecasting, analysis, and
planning L2
©2010 Palladium Group, Inc.
Understand the
customer’s needs and
process P5
Improve IT competencies on all
levels L3
Establish a corporate process to test
and assess new technologies P7
Develop our expertise base on knowledge
and content management L6
Improve knowledge of DAPS
services L4
Improve pricing practices L5
Describe your future (3 year) vision of DAPS
services L7
 7
Sample Strategy Maps
Functional Strategy Maps
IT Department Strategy Map
Financial
Increase EBITDA
Maximize business
units’ ability to add value
Manage IT Expenditures
Maximize Fund Performance
Partner
Contribution
“Offer me innovations
that create business
value.”
Credibility
“Demonstrate a
competitive price.”
Competency
“Demonstrate a
competitive price.”
“Quickly
implement
solutions.”
“Keep my
systems running.”
Internal Processes
Internal
Solutions Leadership
Anticipate
application of
technology in
the Financial
Services
Industry
Business Unit Alliance
Propose
compelling
business
cases for IT
solutions
Provide
world-class
customer
service
Understand business unit
strategy and operations
Operational Excellence
Deliver
according to
plan
Provide
reliable and
functional
systems
Effectively select and manage
sourcing relationships
Integrate
solutions using
defined
architecture,
platforms, and
processes
Learning & Growth
Hire, develop, and
retain solid performers
©2010 Palladium Group, Inc.
Foster an environment that
encourages and recognizes
contribution
Communicate and lead
at all levels
 9
Finance Function Strategy Map
Customer
Financial
Maximize Value to Shareholders
Maximize return / profitability
Support corporate/ SBU profitable growth
Enhance franchise equity
through value added service
Internal
Processes
Value-Added Information
Initiate and leverage new and
existing services
Efficiently manage firm wide
information and provide
decision support
Support corporate/SBU productivity and cost
reduction
Maintain value-added working
relationships with internal
constituencies
Provide accurate, timely, and
efficient reporting of relevant
information
Books/Records Reporting
Operating Efficiency
Develop consistent processes to manage
reporting and accounting functions
Help internal customers understand &
interpret financial supporting
Support channel
management excellence
Optimize finance department
operating efficiency
Understand and support internal and
external customer information needs
Control financial frameworks and
standards
Learning and
Growth
Improve understanding
of core activities
Technology
©2010 Palladium Group, Inc.
Business and
Analytical Skills
Performance
Measurement System
Understand, monitor,
asses, and report risk
Leadership
Efficiently and consistently
support HR processes:
payroll, staffing plan
CFO
Mindset
 10