Meaningful Use Stage 1 Samantha Bassett and Storey Zimmerman September 10, 2013 Confidential and Proprietary Information of Vitera Healthcare Solutions, LLC. Presentations are for informational purposes only. 1 GETTING THERE TOGETHER • This presentation will show you: ‒ What is involved with Meaningful Use Stage 1 attestation ‒ How to prepare for a successful audit with CMS ‒ Marketing your Intergy Practice Portal 2 2 AGENDA • Meaningful Use Overview • Meaningful Use Core and Menu Measures Workflow – Office Manager – Front Desk – Clinician 1 – Clinician 2 – Clinician 1 – Back Office • Meaningful Use Reporting • Audits • Practice Portal 3 3 MEANINGFUL USE OVERVIEW 4 4 HISTORY OF MEANINGFUL USE American Recovery and Reinvestment Act, 2009 Two Programs • Medicare • Medicaid 3 Stages 5 5 ULTIMATE GOAL Enhance the quality of patient care and improve patient outcomes 6 6 MEANINGFUL USE STAGES Stage 1 Stage 2 Stage 3 Capture and share health information Decision support, interoperability, and patient engagement Use of information for improved outcomes 2011 2014 TBD 7 7 MEANINGFUL USE MEASURE DOMAINS Improve quality, safety, and efficiency Improve public and population health Ensure privacy and security for personal health information Engage patients and families Improve care coordination 8 8 MEANINGFUL USE STAGE 1 • 14 core measures • 5 of 10 menu measures • Themes: - Capturing health information and demographics - Sharing information for care coordination - Reporting clinical quality measures and public health information 9 9 MEANINGFUL USE STAGE 2 • 17 core measures • 3 of 6 menu measures • Themes: - Disease management Medication management Decision support Better transitions in care Patient engagement and access to their own health information 10 10 MEANINGFUL USE STAGE 3 • Requirements not published yet • Themes: - Improvements in quality, safety, and efficiency of care - Improving population health - Continued focus on decision support for high priority conditions 11 11 Who can qualify? 12 12 ELIGIBLE PROFESSIONALS Medicare ● Providers who qualify as “physicians” under the Medicare statute – Doctors of medicine and osteopathy ● Limited purposes – – – – Dentists Podiatrists Optometrists Chiropractors 13 13 ELIGIBLE PROFESSIONALS Medicaid ● All providers who qualify for Medicare ● Limited purposes – – – – – Optometrists Dentists Nurse-midwives Nurse practitioners Physician assistants practicing in FQHCs ● Must have Medicaid volume percentages – 20% for pediatricians – 30% for all others 14 14 What do I need? 15 15 Vitera Intergy EHR Vitera Practice Portal Vitera Practice Analytics 16 16 MEANINGFUL USE CHECKLIST Decide which Meaningful Use program to attest under Decide which menu measures and Clinical Quality Measures you wish to fulfill Determine what required information you already gather Determine what required information you need to start gathering Determine how to re-work your workflows to obtain new required information 17 17 MEANINGFUL USE CORE AND MENU MEASURES 18 18 Workflow OFFICE MANAGER 19 19 CORE MEASURE 14 Protection of Electronic Health Information • Provide right amount of security for patient records • Avoid some common security gaps that lead to cyber-attack or data loss • Helps protect patients, information, technology, and practice 20 20 CORE MEASURE 2 Drug-Drug and Drug-Allergy Check • Ordering medications safer and easier • Minimize potential for adverse events • Minimize pharmacy call-backs • Displaying alerts to provide better clinical decisions 21 21 MENU MEASURE 1 Implement Drug Formulary Checks • Helps make best informed decisions regarding treatment options • Prevents callbacks from patients and pharmacy 22 22 CORE MEASURE 11 Implement One Clinical Decision Support (CDS) Rule • Help deliver the highest quality of care • Assures that all patients receive appropriate and timely preventative services • Ensures that patients get the right tests, medications, and treatments 23 23 MENU MEASURE 9 Capability to Submit Electronic Data to Immunization Registries • Vital information easily available for other providers and institutions • Gives providers historical immunization data for queries • Contributes to the improvement of public health 24 24 MENU MEASURE 10 Capability to Submit Electronic Syndromic Surveillance Data to Public Health Agencies • Used for epidemiological analyses • Monitor and mitigate public health threats • Enables public health authorities to provide timely assessments of population health • Useful for event detection, situation awareness, and response management 25 25 CORE MEASURE 7 Record Demographics • Increase practice efficiency • Accurate billing • Look at results in performance in terms of groups 26 26 QUESTIONS? 27 27 Workflow FRONT DESK 28 28 CORE MEASURE 7 Record Demographics • Increase practice efficiency • Accurate billing • Look at results in performance in terms of groups 29 29 MENU MEASURE 4 Send Reminders to Patients for Preventative/Follow-up Care • Reduces missed appointments • Improves the ease of tracking annual exams 30 30 QUESTIONS? 31 31 15 MINUTE BREAK 32 32 Workflow NURSE/MEDICAL ASSISTANT/ PHYSICIAN ASSISTANT/CLINICIAN 1 33 33 MENU MEASURE 5 Provide Patients with Timely Electronic Access to Health Information • Improving care • Increasing patient responsibility in health decisions • Provides family members information • Improves safety 34 34 MENU MEASURE 5 35 35 CORE MEASURE 9 Record Smoking Status for Patients 13 and Over • Step toward durable cessation • Encourage patients to quit 36 36 CORE MEASURE 8 Record and Chart Changes in Vitals • Essential, baseline data for treatment decisions • Recognition of acute and chronic changes 37 37 38 38 CORE MEASURES 8 AND 9 • Determine who is to collect vitals and smoking status • Determine when in the patient visit vitals and smoking status should be collected • Consistently follow new workflow • Don’t forget growth charts for children ages 2 - 20 39 39 CORE MEASURE 3 Maintain Up-to-Date Problem List • Provides a fast overview of patient’s history • Available to all clinical staff • Increased efficiency 40 40 CORE MEASURE 5 Maintain an Active Medication List • Streamline visit • More accessible • Increases communication with patients • Helps transform and maintain culture of patient-centered care 41 41 CORE MEASURE 6 Maintain Active Medication Allergy List • Easy review • Reduce occurrence of adverse reactions • Safe patient care 42 42 QUESTIONS? 43 43 Workflow PHYSICIAN/CLINICIAN 2 44 44 CORE MEASURE 3 Maintain Up-to-Date Problem List • Provides a fast overview of patient’s history • Available to all clinical staff • Increased efficiency 45 45 MENU MEASURE 7 Perform Medication Reconciliation • Important for patient safety • Reduces medication errors common among patients who use multiple pharmacies, providers, and have co-morbidity factors 46 46 CORE MEASURE 10 Report Ambulatory Clinical Quality Measures (CQM) • Increases delivery of high-quality care • Correlates to the future of reimbursement for service and quality of processes implemented by your office 47 47 48 48 CORE MEASURE 10 • Review top 10 visit types by ICD-9 codes • Check list of CQMs for correlation • Determine which CQMs you can meet before attestation process 49 49 QUESTIONS? 50 50 Workflow NURSE/MEDICAL ASSISTANT/ PHYSICIAN ASSISTANT/CLINICIAN 1 51 51 CORE MEASURE 1 Using Computerized Physician Order Entry (CPOE) • Improves optimal drug selection • Reduces errors • Reduces chance of selecting medications to which a patient is allergic • Guided dose algorithms • Information is put into the patient’s medical record and easy to access 52 52 CORE MEASURE 4 Generate and Transmit Permissible Prescriptions Electronically • Fast and efficient • Easy to review on follow-up visits • Increases patient satisfaction- Quick prescription pick-up 53 53 54 54 CORE MEASURES 1 AND 4 • Involve doctors in workflow re-engineering • Visually map new workflows • Test workflows • Have super user on hand 55 55 MENU MEASURE 2 Incorporate Clinical Lab Test Results into EHR as Structured Data • Easy access and reference • Increase efficiency • Helps providers make more informed clinical decisions 56 56 MENU MEASURE 6 Use Certified EHR Technology to Identify Patient-Specific Education Resources and Provide to the Patient • Helps professionals and patients make better decisions about their health • Allows patients to better understand their health • Leads to informed lifestyle adjustments 57 57 CORE MEASURE 12 Provide Patients with an Electronic Copy of Health Information Upon Request • Helps patients and caregivers become more engaged with healthcare • Ability to take medical record to new provider 58 58 CORE MEASURE 13 Provide Clinical Summary for Each Visit • Better communication around pertinent medical information • Increased coordination of care 59 59 60 60 CORE MEASURE 13 • Send clinical summaries through Intergy Practice Portal 61 61 MENU MEASURE 8 Provide Summary of Care Record for Each Transition of Care of Referral • Provides essential clinical information for receiving care team • Helps organize final clinical and administrative activities for the transferring care team • Helps ensure the coordination and continuity of health care as patients transfer • Improves communication during transfers and discharges • Improves care quality and safety 62 62 QUESTIONS? 63 63 15 MINUTE BREAK 64 64 Workflow BACK OFFICE 65 65 MENU MEASURE 3 Generate Lists of Patients by Specific Conditions • Contribute to public health initiatives for quality improvement, reduction of disparities, research, and outreach • Influence health policy • Helps analyze most common conditions you treat • Focus continuing education 66 66 REPORTING FOR MEANINGFUL USE 67 67 VITERA PRACTICE ANALYTICS 68 68 69 69 QUESTIONS? 70 70 Subtitle Section VERSION 9 CHANGES 71 71 NEW CLINICAL SUMMARY WORKFLOW ● 2014 rules require clinical summaries for patients using the CCDA technology. ● New option on summary page to “Print Clinical Summary” ● If patient is registered for secure messaging, “Send” option displays 72 72 PATIENT EDUCATION OPTIONS ● Right click on Meds, Problems and Labs for Patient Education ● Uses NIH’s Medline Plus as default website ● When use this option, counts towards MU numerator 73 73 PROBLEM BASED CARE PLAN • New tab in problems page to enter Care Plan information • Full history is saved when changed • Can cite care plans into the Note 74 74 IMMUNIZATION ENHANCEMENTS • VIS (Vaccine Information Statements) Recording • Indicate Patient is immune to a Vaccine 75 75 MEDICATION RECONCILIATION • Can now mark Medications as reconciled from Meds tab 76 76 PRACTICE PORTAL REPORT • New Report to let you manage Patients who are/are not on the Practice Portal 77 77 MEANINGFUL USE AUDITS 78 78 MEANINGFUL USE AUDITS • 1 in 10 eligible professionals can expect to face an audit • Audits have been conducted since October 2012 • CMS has contracted with Figliozzi & Company to be their auditors • States, and their contractors, will perform audits on Medicaid providers 79 79 BE PREPARED FOR A SUCCESSFUL AUDIT • Put someone in charge • Conduct a data security risk assessment • Follow the list of documentation you should save: - List in your Booklet • Save all documentation for 6 years post attestation 80 80 WHAT TO EXPECT If you are selected for an audit • Receive a letter from the Auditor • Asked for your supporting documents • Respond immediately: - Healthcare providers will have two weeks to produce necessary documentation - The bonus will be held until the EP passes the audit review 81 81 AUDIT DEFENSE STRATEGY Preview your attestations for these red flags 82 82 AUDIT DEFENSE STRATEGY • Unique Patient Denominator Inconsistencies - Four discrete measures require “all unique patients whose records are maintained in EHR technology” - Make sure that all 4 show the same value: Vitals, CPOE, Smoking Status and Patient Reminders 83 83 AUDIT DEFENSE STRATEGY • Subsets of “Unique Patient Denominator” - Some measures are calculated on “unique patients” who have a particular condition - Make sure that these denominators are not greater than the sum of “unique patients” 84 84 AUDIT DEFENSE STRATEGY • Measures counting patients maintained outside the Certified EHR - Some measures count patients not maintained within your EHR - A red flag would be one of these measures containing denominator values less than denominators in similar measures requiring only patients whose records are maintained inside the EHR. 85 85 AUDIT DEFENSE STRATEGY • Measures counting patients maintained within your EHR - CMS reviews submissions against documented patient counts - An auditor may evaluate total discharges / patient counts from billing data, and compare it against submitted Meaningful Use Measures - A red flag may be submitted MU denominators that differ significantly from cost-report derived data 86 86 AUDIT DEFENSE STRATEGY • Exemptions inconsistent with provider type and location - If you have claimed exemption from a given measure, CMS may evaluate 87 87 VITERA INTERGY PRACTICE PORTAL 88 88 WHAT IS THE VITERA INTERGY PRACTICE PORTAL? Secure patient portal Communicate with colleagues Convenient services for patients Customizable web presence Vitera Intergy Practice Portal Easy way to engage patients Helps reduce costs 89 89 VITERA INTERGY PRACTICE PORTAL 90 90 WHY IS IT IMPORTANT? • Key requirement for Meaningful Use attestation • Increased communication between patients and providers is key to improving health • Increased patient satisfaction 91 91 MEANINGFUL USE Stage 1 Meaningful Use requirements that can be met with Intergy Practice Portal: Core measure 12: Providing patients with an electronic copy of their health information, upon request Core measure 13: Providing clinical summaries for patients for each office visit Menu measure 8: Providing a summary of care record for transitions of care Menu measure 4: Sending reminders to patients per patient preference for preventative/follow -up care 92 92 MEANINGFUL USE Stage 2 Meaningful Use requirements that can be met with Intergy Practice Portal: Core measure 7: Providing patients the ability to view online, download and transmit their health information Core measure 8: Providing clinical summaries for patients for each office visit Core measure 15: Providing summary of care record for each transition of care or referral Core measure 17: Use secure electronic messaging to communicate with patients on relevant health information 93 93 FEATURES My Medical Summary Contact the Practice Statement and Billing Patient Forms Send a File Update your Information 94 94 MY MEDICAL SUMMARY • • • • • • • • • Personal Information Medications Pharmacies Allergies Immunizations Lab Results Health Conditions Contacts Insurance 95 95 CONTACT THE PRACTICE • Patients can contact your practice to: – – – – – Contact their physician Request an appointment Request a prescription refill Request a referral Obtain an appointment summary 96 96 STATEMENT AND BILLING • Patients can: – View and pay account statement – Ask questions regarding billing 97 97 PATIENT FORMS • New Patient Form • Pre-Visit Medical History Questionnaire • Followup Visit Form 98 98 SEND A FILE • Patients can: – Download electronic file to flash drive or CD to share with other providers 99 99 UPDATE YOUR INFORMATION • Patients can: – Update their personal information – Update their portal account 100 100 VITERA INTERGY PRACTICE PORTAL V8.10 • New features include: - Family Account Management - Patient Roles - Themes 101 101 FAMILY ACCOUNT MANAGEMENT • Enables users to access another user’s health care information and act on behalf of that user 2 ways to gain access: - Practice administrator links accounts User links accounts using PIN number • Automated emancipation of minors • Parent/guardian does not need to be a patient at the practice • Patient does not need an individual account on Practice Portal 102 102 PATIENT ROLES • Groups of patients can have access to custom content • Practice assigned • Patients can self-select into groups • Examples: - Spanish content Diabetic information Hypertension information 103 103 THEMES • You can choose the colors and themes to shape your patient experience • Version 8.10 uses jQuery interface to create themes-easy to find online 104 104 INTERGY PRACTICE PORTAL TIPS AND TRICKS 105 105 TIPS AND TRICKS Sign referring doctors up as users on your portal • In order to more easily transfer CCDs to other doctors, you should sign them up for your portal • Send CCDs to these doctors through the secure messaging feature 106 106 MARKETING YOUR PORTAL • Provide information on how to access and use portals through the use of brochures and posters in office • Send appointment emails alerting patients that information about their visits are online • If you use reminder cards, add instructions for the patient to register for the portal. Add Portal Instructions Here 107 107 MARKETING YOUR PORTAL • Provide tools in waiting areas for patients to sign up while they wait • Promote through your social media channels - Facebook, Twitter, blog. 108 108 MARKETING YOUR PORTAL • Statements or newsletters can be used to promote the portal • Email patients with your link to register • Use your on-hold time when on the phone for patients to hear announcements on how to register for the portal Add Portal Info Here 109 109 MARKETING YOUR PORTAL • QR Code-Make posters with QR codes that link to your portal. Smartphones have QR code apps that will read the code and take patient portal the-qrcode-generator.com 110 110 SIGN-UP DURING PATIENT VISIT Retina Institute of Texas • Add portal sign-up to visit workflow – Print out client letters at the beginning of the day based on date – Intergy Desktop -> Letters/Labels -> Patient Portal Letter 111 111 SIGN-UP DURING PATIENT VISIT • Edit the letter to have a place to write the patient login information 112 112 SIGN-UP DURING PATIENT VISIT 113 113 SIGN-UP DURING PATIENT VISIT 114 114 SIGN-UP DURING PATIENT VISIT • Set up sticky notes in EHR with quick-text to indicate where the patient is “Registered for portal”, “Patient declined”, or “Patient will register at home” • Every patient is asked during their appointment to register if they haven’t yet Important notes: Do not pre-register patients with “dummy” login information Do not scan paperwork into the chart • The first clinician to see the patient should register the patient, or patient can use computer in the exam room to register themselves • Write login information on patient letter and give to patient 115 115 QUESTIONS? 116 116 TODAY’S TAKEAWAYS • Meaningful Use Overview • Meaningful Use Core and Menu Measures Workflow – Office Manager – Front Desk – Clinician 1 – Clinician 2 – Clinician 1 – Back Office • Meaningful Use Reporting • Audits • Practice Portal 117 117 Thank you for attending! 118 CONFIDENTIALITY AND LEGAL NOTICES • This presentation (including related documents) and the information it contains are the confidential information of Vitera Healthcare Solutions, LLC (referred to hereinafter sometimes as “Vitera”). Neither this document nor the information it contains may be disclosed to any third party or reproduced, in whole or in part, without the express prior written consent of Vitera Healthcare Solutions, LLC. • © 2013 Vitera Healthcare Solutions, LLC. All rights reserved. Vitera and Vitera logos are registered trademarks or trademarks of Vitera Healthcare Solutions, LLC or its affiliated entities. All other trademarks are the property of their respective owners. 119 119
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