[001] Sample probe sensor problem or probe did not... The control system did not detect movement of the probe.
[001] Sample probe sensor problem or probe did not move (sop) The control system did not detect movement of the probe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. 3 Press RESET again and observe the movement of the probe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The probe MOVES through its complete cycle without stopping. 1 Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler 2 With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50E, is loose or unplugged. (See Op Guide, 3: Replacing the Sampler Handler Sensors and follow the Sample Probe Vertical Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The probe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the probe, e.g.-tubing or cabling is restricting its movement. The probe DOES NOT MOVE at all. 1 The fuse for this probe may have blown. Its fuse LED indicator, 24-5A on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [002] Sample probe sensor did not turn on or probe did not move (cfh) The control system did not detect movement of the probe. 1 Check that all instrument lids are closed, and then press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. 3 Press RESET again and observe the movement of the probe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The probe MOVES through its complete cycle without stopping. 1 Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler 2 With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50E, is loose or unplugged. (See Op Guide, 3: Replacing the Sampler Handler Sensors and follow the Sample Probe Vertical Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The probe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the probe, e.g.-tubing or cabling is restricting its movement. The probe DOES NOT MOVE at all. 1 The fuse for this probe may have blown. Its fuse LED indicator, 24-5A on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [003] Sample probe illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Sample probe illegal error code [003] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [004] Sample probe sensor problem or probe did not move (soh) The control system did not detect movement of the probe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. 3 Press RESET again and observe the movement of the probe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The probe MOVES through its complete cycle without stopping. 1 Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler 2 With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50E, is loose or unplugged. (See Op Guide, 3: Replacing the Sampler Handler Sensors and follow the Sample Probe Vertical Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The probe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the probe, e.g.-tubing or cabling is restricting its movement. The probe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-5A on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [005] Sample probe lost steps (mfh) The probe did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the probe: a) the wrong sample container is in a segment position, i.e. - a sample cup is in a segment position where a tube should be. b) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Align the probe. (See Op Guide, 4: Sample Probe Alignments) 5 Lift the sample arm up and wipe off the sample arm shaft. Then lightly lubricate the shaft with Tufoil(r). 6 Check the operation of the sample probe home sensor. a) Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler b) With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50E, is loose or unplugged. (See Op Guide, 3: Replacing the Sampler Handler Sensors and follow the Sample Probe Vertical Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. [006] Sample probe lost steps (mth) The probe did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the probe: a) the wrong sample container is in a segment position, i.e. - a sample cup is in a segment position where a tube should be. b) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Align the probe. (See Op Guide, 4: Sample Probe Alignments) 5 Lift the sample arm up and wipe off the sample arm shaft. Then lightly lubricate the shaft with Tufoil(r). 6 Check the operation of the sample probe home sensor. a) Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler b) With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50E, is loose or unplugged. (See Op Guide, 3: Replacing the Sampler Handler Sensors and follow the Sample Probe Vertical Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. [013] Sample 100uL syringe pump sensor problem or syringe did not move (sop) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the sample 100uL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler 2 Move the cursor to the Small Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J15C, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3A on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [014] Sample 100uL syringe pump sensor problem or syringe did not move (cfh) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the sample 100uL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler 2 Move the cursor to the Small Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J15C, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3A on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [015] Sample small pump illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Sample small pump illegal error code [015] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [016] Sample 100uL syringe pump sensor problem or syringe did not move (soh) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the sample 100uL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler 2 Move the cursor to the Small Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J15C, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3A on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [017] Sample 100uL syringe pump lost steps (mfh) The sample metering (100uL) syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the middle cabinet door and the pump panel assembly. Use PN 270921 grease to lubricate the threads on the sample 100uL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the sample probe. (See Op Guide, 3: Replacing the Sample Probe Tip) 6 Replace the sample tubing. (See Op Guide, 3: Replacing Sample Tubing) If the message still reappears, call the Customer Support Center. [018] Sample 100uL syringe pump lost steps (mth) The sample metering (100uL) syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the middle cabinet door and the pump panel assembly. Use PN 270921 grease to lubricate the threads on the sample 100uL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the sample probe. (See Op Guide, 3: Replacing the Sample Probe Tip) 6 Replace the sample tubing. (See Op Guide, 3: Replacing Sample Tubing) If the message still reappears, call the Customer Support Center. [019] R2 500uL syringe pump sensor problem or syringe did not move (sop) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the R2 500uL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Small Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J16D, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3B on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [020] R2 500uL syringe pump sensor problem or syringe did not move (cfh) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the R2 500uL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Small Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J16D, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3B on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [021] R2 small pump illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: R2 small pump illegal error code "Troubleshoot this error" [021] [xxx] Mon Mon Apr 21 Apr 21 11:00 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [022] R2 500uL syringe pump sensor problem or syringe did not move (soh) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the R2 500uL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Small Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J16D, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3B on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [023] Reagent 2 small pump lost steps (mfh) The R2 metering (500uL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the R2 500uL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the R2 probe. (See Op Guide, 3: Replacing a Reagent Probe Tip) 6 Replace the R2 reagent tubing. (See Op Guide, 3: Replacing Reagent Tubing) If the message still reappears, call the Customer Support Center. [024] Reagent 2 small pump lost steps (mfh) The R2 metering (500uL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the R2 500uL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the R2 probe. (See Op Guide, 3: Replacing a Reagent Probe Tip) 6 Replace the R2 reagent tubing. (See Op Guide, 3: Replacing Reagent Tubing) If the message still reappears, call the Customer Support Center. [025] Sample arm sensor problem or arm did not move (sop) The control system did not detect movement of the arm. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. 3 Press RESET again and observe the movement of the arm. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The arm MOVES through its complete cycle without stopping. 1 Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler 2 Move the cursor to the Rotate Arm line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50D, is loose or unplugged. (See Op Guide, 3: Replacing the Sampler Handler Sensors and follow the Sample Probe Rotational Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The arm DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the arm, e.g.-tubing or cabling is restricting its movement. The arm DID NOT MOVE at all. 1 The fuse for this arm may have blown. Its fuse LED indicator, 24-5A on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [026] Sample arm sensor problem or arm did not move (cfh) The control system did not detect movement of the arm. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. 3 Press RESET again and observe the movement of the arm. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The arm MOVES through its complete cycle without stopping. 1 Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler 2 Move the cursor to the Rotate Arm line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50D, is loose or unplugged. (See Op Guide, 3: Replacing the Sampler Handler Sensors and follow the Sample Probe Rotational Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The arm DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the arm, e.g.-tubing or cabling is restricting its movement. The arm DID NOT MOVE at all. 1 The fuse for this arm may have blown. Its fuse LED indicator, 24-5A on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [027] Sample arm illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Sample arm illegal error code [027] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [028] Sample arm sensor problem or arm did not move (soh) The control system did not detect movement of the arm. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. 3 Press RESET again and observe the movement of the arm. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The arm MOVES through its complete cycle without stopping. 1 Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler 2 Move the cursor to the Rotate Arm line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50D, is loose or unplugged. (See Op Guide, 3: Replacing the Sampler Handler Sensors and follow the Sample Probe Rotational Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The arm DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the arm, e.g.-tubing or cabling is restricting its movement. The arm DID NOT MOVE at all. 1 The fuse for this arm may have blown. Its fuse LED indicator, 24-5A on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [029] Sample arm lost steps (mth) The sample arm did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the arm: a) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Align the sample probe. (See Op Guide, 4: Sample Probe Alignments) 5 Check the operation of the sample arm home sensor. a) Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler b) Move the cursor to the Rotate Arm line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50D, is loose or unplugged. (See Op Guide, 3: Replacing the Sample Probe Home Sensor) If the message reappears, call the Customer Support Center. [030] Sample arm lost steps (mth) The sample arm did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the arm: a) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Align the sample probe. (See Op Guide, 4: Sample Probe Alignments) 5 Check the operation of the sample arm home sensor. a) Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler b) Move the cursor to the Rotate Arm line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50D, is loose or unplugged. (See Op Guide, 3: Replacing the Sample Probe Home Sensor) If the message reappears, call the Customer Support Center. [031] Photometer sensor problem or Photometer did not move. (sop) The control system did not detect movement of the photometer. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the photometer may have blown. Its fuse LED indicator, 24-5A on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. 3 Go to the Photometer Diagnostic screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F5: Photometer) 4 Press F8: Cycle and watch the Home field in the bottom right corner of the screen. If the Home field DOES NOT change to On and back during this cycle, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J13D, is loose or unplugged. (See Op Guide, 3: Replacing the Photometer Home Sensor) If the message reappears, call the Customer Support Center. [032] Photometer sensor problem or Photometer did not move. (cfh) The control system did not detect movement of the photometer. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the photometer may have blown. Its fuse LED indicator, 24-5A on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. 3 Go to the Photometer Diagnostic screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F5: Photometer) 4 Press F8: Cycle and watch the Home field in the bottom right corner of the screen. If the Home field DOES NOT change to On and back during this cycle, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J13D, is loose or unplugged. (See Op Guide, 3: Replacing the Photometer Home Sensor) If the message reappears, call the Customer Support Center. [033] Photometer illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Photometer illegal error code [033] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [034] Photometer sensor problem or Photometer did not move. (soh) The control system did not detect movement of the photometer. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the photometer may have blown. Its fuse LED indicator, 24-5A on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. 3 Go to the Photometer Diagnostic screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F5: Photometer) 4 Press F8: Cycle and watch the Home field in the bottom right corner of the screen. If the Home field DOES NOT change to On and back during this cycle, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J13D, is loose or unplugged. (See Op Guide, 3: Replacing the Photometer Home Sensor) If the message reappears, call the Customer Support Center. [037] Sample 2.5mL syringe pump sensor problem or syringe did not move (sop) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the sample 2.5mL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler 2 Move the cursor to the Large Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J15C, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3A on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [038] Sample 2.5mL syringe pump sensor problem or syringe did not move (cfh) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the sample 2.5mL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler 2 Move the cursor to the Large Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J15C, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3A on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [039] Sample large pump illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Sample large pump illegal error code [039] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [040] Sample 2.5mL syringe pump sensor problem or syringe did not move (soh) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the sample 2.5mL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler 2 Move the cursor to the Large Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J15C, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3A on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [041] Sample 2.5 mL syringe pump lost steps (mth) The sample flush (2.5 mL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the sample 2.5 mL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Lubricating a Syringe Tip) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Replacing a Pump Syringe) 5 Replace the sample probe. (See Op Guide, 3: Replacing the Sample Probe Tip) 6 Replace the sample tubing. (See Op Guide, 3: Replacing Sample Tubing) If the message still reappears, call the Customer Support Center. [042] Sample 2.5 mL syringe pump lost steps (mth) The sample flush (2.5 mL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the sample 2.5 mL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Lubricating a Syringe Tip) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Replacing a Pump Syringe) 5 Replace the sample probe. (See Op Guide, 3: Replacing the Sample Probe Tip) 6 Replace the sample tubing. (See Op Guide, 3: Replacing Sample Tubing) If the message still reappears, call the Customer Support Center. [043] R2 2.5mL syringe pump sensor problem or syringe did not move (sop) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the R2 2.5mL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Large Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J16C, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3B on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [044] R2 2.5mL syringe pump sensor problem or syringe did not move (cfh) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the R2 2.5mL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Large Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J16C, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3B on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [045] Reagent 2 large pump illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: R2 large pump illegal error code [045] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [046] R2 2.5mL syringe pump sensor problem or syringe did not move (sop) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the R2 2.5mL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Large Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J16C, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3B on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [047] R2 2.5 mL syringe pump lost steps (mth) The R2 flush (2.5 mL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the R2 2.5 mL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the R2 probe. (See Op Guide, 3: Replacing a Reagent Probe Tip) 6 Replace the R2 reagent tubing. (See Op Guide, 3: Replacing Reagent Tubing) If the message still reappears, call the Customer Support Center. [048] R2 2.5 mL syringe pump lost steps (mth) The R2 flush (2.5 mL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the R2 2.5 mL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the R2 probe. (See Op Guide, 3: Replacing a Reagent Probe Tip) 6 Replace the R2 reagent tubing. (See Op Guide, 3: Replacing Reagent Tubing) If the message still reappears, call the Customer Support Center. [049] R2 arm sensor problem or arm did not move (sop) The control system did not detect movement of the arm. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the movement of the arm. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The arm MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Rotation line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J32D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Rotational) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The arm DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the arm , e.g.-tubing or cabling is restricting its movement. The arm DOES NOT MOVE at all. 1 The fuse for this arm may have blown. Its fuse LED indicator, 24-3D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [050] R2 arm sensor problem or arm did not move (cfh) The control system did not detect movement of the arm. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the movement of the arm. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The arm MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Rotation line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J32D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Rotational) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The arm DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the arm , e.g.-tubing or cabling is restricting its movement. The arm DOES NOT MOVE at all. 1 The fuse for this arm may have blown. Its fuse LED indicator, 24-3D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [051] R2 arm illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: R2 arm illegal error code [051] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [052] R2 arm sensor problem or arm did not move (soh) The control system did not detect movement of the arm. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the movement of the arm. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The arm MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Rotation line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J32D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Rotational) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The arm DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the arm , e.g.-tubing or cabling is restricting its movement. The arm DOES NOT MOVE at all. 1 The fuse for this arm may have blown. Its fuse LED indicator, 24-3D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [053] R2 arm lost steps (mth) The R2 arm did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the arm: a) tubing or cabling is restricting its movement. 4 Align the R2 probe. (See Op Guide, 4: R2 Reagent Probe Alignments) Press PgDn for more troubleshooting solutions. 5 Check the operation of the R2 Arm home sensor. a) Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) b) Move the cursor to the Rotation line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J32D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Rotational) If the message reappears, call the Customer Support Center. [054] R2 arm lost steps (mth) The R2 arm did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the arm: a) tubing or cabling is restricting its movement. 4 Align the R2 probe. (See Op Guide, 4: R2 Reagent Probe Alignments) Press PgDn for more troubleshooting solutions. 5 Check the operation of the R2 Arm home sensor. a) Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) b) Move the cursor to the Rotation line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J32D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Rotational) If the message reappears, call the Customer Support Center. [055] Segment wheel sensor problem or wheel did not move (sop) The control system did not detect movement of the sample wheel. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the sample wheel may have blown. Its fuse LED indicator, 24-3D on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. 3 Go to the Sample Wheel Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F3: Samp Wheel 4 Press F2: Home Wheel and watch the Sensors: [home] field on the screen. If the Home field DOES NOT change to On, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J32C, is loose or unplugged. (See Op Guide, 3: Replacing the Sample Wheel Home Sensor) If the message reappears, call the Customer Support Center. [056] Segment wheel sensor problem or wheel did not move (cfh) The control system did not detect movement of the sample wheel. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the sample wheel may have blown. Its fuse LED indicator, 24-3D on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. 3 Go to the Sample Wheel Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F3: Samp Wheel 4 Press F2: Home Wheel and watch the Sensors: [home] field on the screen. If the Home field DOES NOT change to On, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J32C, is loose or unplugged. (See Op Guide, 3: Replacing the Sample Wheel Home Sensor) If the message reappears, call the Customer Support Center. [057] Sample carousel illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Sample carousel illegal error code [057] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [058] Segment wheel sensor problem or wheel did not move (soh) The control system did not detect movement of the sample wheel. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the sample wheel may have blown. Its fuse LED indicator, 24-3D on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. 3 Go to the Sample Wheel Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F3: Samp Wheel 4 Press F2: Home Wheel and watch the Sensors: [home] field on the screen. If the Home field DOES NOT change to On, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J32C, is loose or unplugged. (See Op Guide, 3: Replacing the Sample Wheel Home Sensor) If the message reappears, call the Customer Support Center. [061] Cuvette wheel sensor problem or wheel did not move (sop) Movement of the cuvette wheel was not detected. Movement of the cuvette wheel is dependent upon the discharge of cuvettes. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the right cabinet door and examine the area where the cuvettes come off the cuvette wheel: a) Check that used cuvette film is coming off the cuvette wheel b) Check that this film is not jammed around the top sealer c) Check that the cuvette capstan lever is latched 3 Check that the cuvette alignment gauge was not left in a cuvette hole. Press PgDn for more troubleshooting solutions. 4 Go to the Cuvette Diagnostic screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F4: Cuvette) 5 Press F1: Cycle. If the Position field DOES NOT change to On during this cycle, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J32B, is loose or unplugged. (See Op Guide, 3: Replacing the Cuvette Ring Sensor) If the message reappears, call the Customer Support Center. [063] Cuvette wheel illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Cuvette wheel illegal error code [063] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [064] Cuvette wheel sensor problem or wheel did not move (soh) Movement of the cuvette wheel was not detected. Movement of the cuvette wheel is dependent upon the discharge of cuvettes. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the right cabinet door and examine the area where the cuvettes come off the cuvette wheel: a) Check that used cuvette film is coming off the cuvette wheel b) Check that this film is not jammed around the top sealer c) Check that the cuvette capstan lever is latched 3 Check that the cuvette alignment gauge was not left in a cuvette hole. Press PgDn for more troubleshooting solutions. 4 Go to the Cuvette Diagnostic screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F4: Cuvette) 5 Press F1: Cycle. If the Position field DOES NOT change to On during this cycle, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J32B, is loose or unplugged. (See Op Guide, 3: Replacing the Cuvette Ring Sensor) If the message reappears, call the Customer Support Center. [071] Auto Loader lost steps moving into the reagent carousel The autoloader did not complete its movement. 1 If a reagent cartridge is in the autoloader, remove it. 2 Visually check that there is a round, black washer under the large spring of the Flex loader solenoid assembly (above the entrance to the reagent carousel). If it is missing, look for it in the auto loader tray area and reinstall it under the spring. 3 Align the autoloader. (See Op Guide, 4: Reagent Tray Alignment) If the message reappears, call the Customer Support Center. [072] Auto Loader lost steps moving back to home The autoloader did not complete its movement. 1 If a reagent cartridge is in the autoloader, remove it. 2 Visually check that there is a round, black washer under the large spring of the Flex loader solenoid assembly (above the entrance to the reagent carousel). If it is missing, look for it in the auto loader tray area and reinstall it under the spring. 3 Align the autoloader. (See Op Guide, 4: Reagent Tray Alignment) If the message reappears, call the Customer Support Center. [073] R2 Probe sensor problem or probe did not move (sop) The control system did not detect movement of the probe. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the operation of the probe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The probe MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Vertical Probe line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J80B, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Vertical) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The probe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the probe, e.g.-tubing or cabling is restricting its movement. The probe DOES NOT MOVE at all. 1 The fuse for this probe may have blown. Its fuse LED indicator, 24-4C on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [074] R2 Probe sensor problem or probe did not move (cfh) The control system did not detect movement of the probe. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the operation of the probe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The probe MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Vertical Probe line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J80B, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Vertical) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The probe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the probe, e.g.-tubing or cabling is restricting its movement. The probe DOES NOT MOVE at all. 1 The fuse for this probe may have blown. Its fuse LED indicator, 24-4C on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [075] R2 probe illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: R2 probe illegal error code [075] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [076] R2 Probe sensor problem or probe did not move (soh) The control system did not detect movement of the probe. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the operation of the probe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The probe MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Vertical Probe line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J80B, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Vertical) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The probe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the probe, e.g.-tubing or cabling is restricting its movement. The probe DOES NOT MOVE at all. 1 The fuse for this probe may have blown. Its fuse LED indicator, 24-4C on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [077] R2 probe lost steps (mfh) The R2 probe did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the probe: a) tubing or cabling is restricting its movement. 4 Align the R2 probe. (See Op Guide, 4: R2 Reagent Probe Alignments) Press PgDn for more troubleshooting solutions. 5 Wipe off the splined or center shaft of the R2 arm. Then lightly lubricate this shaft with Tufoil(r). 6 Check the operation of the R2 probe home sensor. a) Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) b) With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J80B, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Vertical) If the message reappears, call the Customer Support Center. [078] R2 probe lost steps (mfh) The R2 probe did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the probe: a) tubing or cabling is restricting its movement. 4 Align the R2 probe. (See Op Guide, 4: R2 Reagent Probe Alignments) Press PgDn for more troubleshooting solutions. 5 Wipe off the splined or center shaft of the R2 arm. Then lightly lubricate this shaft with Tufoil(r). 6 Check the operation of the R2 probe home sensor. a) Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) b) With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J80B, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Vertical) If the message reappears, call the Customer Support Center. [079] R2 carriage sensor problem or carriage did not move (sop) The control system did not detect movement of the carriage. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the movement of the carriage. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The carriage MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Radial In/Out line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J80D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Radial) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the carriage; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The carriage DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the carriage, e.g.-tubing or cabling is restricting its movement. The carriage DOES NOT MOVE at all. 1 The fuse for this carriage may have blown. Its fuse LED indicator, 24-4D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [080] R2 carriage sensor problem or carriage did not move (cfh) The control system did not detect movement of the carriage. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the movement of the carriage. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The carriage MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Radial In/Out line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J80D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Radial) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the carriage; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The carriage DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the carriage, e.g.-tubing or cabling is restricting its movement. The carriage DOES NOT MOVE at all. 1 The fuse for this carriage may have blown. Its fuse LED indicator, 24-4D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [081] R2 carriage illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: R2 carriage illegal error code [081] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [082] R2 carriage sensor problem or carriage did not move (soh) The control system did not detect movement of the carriage. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the movement of the carriage. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The carriage MOVES through its complete cycle without stopping. 1 Go to the Reagent #2 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) 2 Move the cursor to the Radial In/Out line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J80D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Radial) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the carriage; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The carriage DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the carriage, e.g.-tubing or cabling is restricting its movement. The carriage DOES NOT MOVE at all. 1 The fuse for this carriage may have blown. Its fuse LED indicator, 24-4D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [083] R2 carriage lost steps (mth) The R2 carriage did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. After performing a step listed below, press RESET and check the movement of the carriage; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the carriage: a) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Wipe off the splined center shaft and the smooth shaft on the R2 arm. (The splined shaft when turned moves the R2 carriage in and/or out; the smooth shaft is located below this splined shaft.) Then lightly lubricate these two shafts with Tufoil(r). 5 Check the operation of the R2 carriage home sensor. a) Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) b) Move the cursor to the Radial in/out line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J80D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Radial) If the message reappears, call the Customer Support Center. [084] R2 carriage lost steps (mth) The R2 carriage did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. After performing a step listed below, press RESET and check the movement of the carriage; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the carriage: a) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Wipe off the splined center shaft and the smooth shaft on the R2 arm. (The splined shaft when turned moves the R2 carriage in and/or out; the smooth shaft is located below this splined shaft.) Then lightly lubricate these two shafts with Tufoil(r). 5 Check the operation of the R2 carriage home sensor. a) Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2) b) Move the cursor to the Radial in/out line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J80D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Radial) If the message reappears, call the Customer Support Center. [085] Aliquot wheel sensor problem or wheel did not move (sop) The control system did not detect movement of the aliquot wheel. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing an action listed below, press RESET and check the movement of the wheel; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Remove and reseat the aliquot wheel. Press PgDn to continue with this troubleshooting solution. 4 The fuse for the aliquot wheel may have blown. Its fuse LED indicator, 24-3D located on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. 5 Go to the Sample Wheel Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F4: Aliquot Wheel 6 Press F2: Home Wheel and watch the Home field in the Sensors portion of the screen. If the Home field DOES NOT change to On, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J32C, is loose or unplugged. (See Op Guide, 3: Replacing the Aliquot Wheel Home Sensor) If the message reappears, call the Customer Support Center. [086] Aliquot wheel sensor problem or wheel did not move (cfh) The control system did not detect movement of the aliquot wheel. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing an action listed below, press RESET and check the movement of the wheel; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Remove and reseat the aliquot wheel. Press PgDn to continue with this troubleshooting solution. 4 The fuse for the aliquot wheel may have blown. Its fuse LED indicator, 24-3D located on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. 5 Go to the Sample Wheel Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F4: Aliquot Wheel 6 Press F2: Home Wheel and watch the Home field in the Sensors portion of the screen. If the Home field DOES NOT change to On, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J32C, is loose or unplugged. (See Op Guide, 3: Replacing the Aliquot Wheel Home Sensor) If the message reappears, call the Customer Support Center. [088] Aliquot wheel sensor problem or wheel did not move (soh) The control system did not detect movement of the aliquot wheel. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing a step listed below, press RESET and check the movement of the wheel; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Remove and reseat the aliquot wheel. Press PgDn to continue with this troubleshooting solution. 4 The fuse for the aliquot wheel may have blown. Its fuse LED indicator, 24-3D located on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. 5 Go to the Sample Wheel Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F4: Aliquot Wheel 6 Press F2: Home Wheel and watch the Home field in the Sensors portion of the screen. If the Home field DOES NOT change to On, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J32C, is loose or unplugged. (See Op Guide, 3: Replacing the Aliquot Wheel Home Sensor) If the message reappears, call the Customer Support Center. [097] IMT arm sensor problem or IMT arm did not move (sop) The control system did not detect movement of the arm. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. 3 Press RESET again and observe the movement of the arm. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The arm MOVES through its complete cycle without stopping. 1 Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler 2 Move the cursor to the Rotate Arm line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50D, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Sampler Handler Sensors and follow the IMT Probe Vertical Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The arm DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the arm, e.g.-tubing or cabling is restricting its movement. The arm DOES NOT MOVE at all. 1 The fuse for this arm may have blown. Its fuse LED indicator, 24-5C located on Fuse Board B, should be lit. If it is not lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [098] IMT arm sensor problem or IMT arm did not move (cfh) The control system did not detect movement of the arm. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. 3 Press RESET again and observe the movement of the arm. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The arm MOVES through its complete cycle without stopping. 1 Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler 2 Move the cursor to the Rotate Arm line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50D, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Sampler Handler Sensors and follow the IMT Probe Vertical Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The arm DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the arm, e.g.-tubing or cabling is restricting its movement. The arm DOES NOT MOVE at all. 1 The fuse for this arm may have blown. Its fuse LED indicator, 24-5C located on Fuse Board B, should be lit. If it is not lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [099] IMT arm illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: IMT arm illegal error code [099] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help screen: Move the F5: More [100] IMT with troubleshooting the [xxx] error code on the Error Log cursor to the [xxx] error code line and then press Info (or the Alt-M key combination). arm sensor problem or IMT arm did not move (soh) The control system did not detect movement of the arm. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. 3 Press RESET again and observe the movement of the arm. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The arm MOVES through its complete cycle without stopping. 1 Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler 2 Move the cursor to the Rotate Arm line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50D, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Sampler Handler Sensors and follow the IMT Probe Vertical Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The arm DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the arm, e.g.-tubing or cabling is restricting its movement. The arm DOES NOT MOVE at all. 1 The fuse for this arm may have blown. Its fuse LED indicator, 24-5C located on Fuse Board B, should be lit. If it is not lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If none of these resolves the error, call the Customer Support Center. [101] IMT arm lost steps (mth) The IMT arm did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the arm: a) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Align the IMT probe. (See Op Guide, 4: IMT Probe Alignments) 5 Check the operation of the IMT arm home sensor. a) Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler b) Move the cursor to the Rotate Arm line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J58A, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Probe Vertical Sensor) If the message reappears, call the Customer Support Center. [102] IMT arm lost steps (mth) The IMT arm did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the arm: a) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Align the IMT probe. (See Op Guide, 4: IMT Probe Alignments) 5 Check the operation of the IMT arm home sensor. a) Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler b) Move the cursor to the Rotate Arm line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J58A, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Probe Vertical Sensor) If the message reappears, call the Customer Support Center. [103] IMT probe sensor problem or IMT probe did not move (sop) The control system did not detect movement of the probe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. 3 Press RESET again and observe the movement of the probe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The arm MOVES through its complete cycle without stopping. 1 Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler 2 Move the cursor to the Vertical Probe line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50E, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Sampler Handler Sensors and follow the IMT Probe Horizontal Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The probe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the probe, e.g.-tubing or cabling is restricting its movement. The probe DOES NOT MOVE at all. 1 The fuse for this probe may have blown. Its fuse LED indicator, 24-5C on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [104] IMT probe sensor problem or IMT probe did not move (cfh) The control system did not detect movement of the probe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. 3 Press RESET again and observe the movement of the probe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The arm MOVES through its complete cycle without stopping. 1 Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler 2 Move the cursor to the Vertical Probe line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50E, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Sampler Handler Sensors and follow the IMT Probe Horizontal Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The probe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the probe, e.g.-tubing or cabling is restricting its movement. The probe DOES NOT MOVE at all. 1 The fuse for this probe may have blown. Its fuse LED indicator, 24-5C on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [105] IMT probe illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: IMT probe illegal error code [105] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [106] IMT probe sensor problem or IMT probe did not move (soh) The control system did not detect movement of the probe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. 3 Press RESET again and observe the movement of the probe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The arm MOVES through its complete cycle without stopping. 1 Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler 2 Move the cursor to the Vertical Probe line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50E, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Sampler Handler Sensors and follow the IMT Probe Horizontal Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The probe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the probe, e.g.-tubing or cabling is restricting its movement. The probe DOES NOT MOVE at all. 1 The fuse for this probe may have blown. Its fuse LED indicator, 24-5C on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [107] IMT probe lost steps (mfh) The IMT probe did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the probe: a) the wrong sample container is in a segment position, i.e. - a sample cup in a segment position where a tube should be. b) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Check to see if the IMT probe is bent. Then align the IMT probe. (See Op Guide, 4: IMT Reagent Probe Alignments) 5 Check the operation of the IMT probe home sensor. a) Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler b) With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50E, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Probe Vertical Sensor) If the message reappears, call the Customer Support Center. [108] IMT probe lost steps (mth) The IMT probe did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the probe: a) the wrong sample container is in a segment position, i.e. - a sample cup in a segment position where a tube should be. b) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Check to see if the IMT probe is bent. Then align the IMT probe. (See Op Guide, 4: IMT Reagent Probe Alignments) 5 Check the operation of the IMT probe home sensor. a) Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler b) With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50E, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Probe Vertical Sensor) If the message reappears, call the Customer Support Center. [109] R1 2.5mL syringe pump sensor problem or syringe did not move (sop) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the R1 2.5mL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) 2 Move the cursor to the Large Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J16C, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3C on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [110] R1 2.5mL syringe pump sensor problem or syringe did not move (cfh) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the R1 2.5mL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) 2 Move the cursor to the Large Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J16C, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3C on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [111] R1 large pump illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: R1 large pump illegal error code [111] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [112] R1 2.5mL syringe pump sensor problem or syringe did not move (soh) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the R1 2.5mL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) 2 Move the cursor to the Large Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J16C, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3C on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [113] R1 2.5 mL syringe pump lost steps (mth) The R1 flush (2.5 mL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the R1 2.5 mL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the R1 probe. (See Op Guide, 3: Replacing a Reagent Probe Tip) 6 Replace the R1 reagent tubing. (See Op Guide, 3: Replacing Reagent Tubing) If the message still reappears, call the Customer Support Center. [114] R1 2.5 mL syringe pump lost steps (mth) The R1 flush (2.5 mL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the R1 2.5 mL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the R1 probe. (See Op Guide, 3: Replacing a Reagent Probe Tip) 6 Replace the R1 reagent tubing. (See Op Guide, 3: Replacing Reagent Tubing) If the message still reappears, call the Customer Support Center. [115] R1 carriage sensor problem or R1 carriage did not move (sop) The control system did not detect movement of the carriage. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the operation of the carriage. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The carriage MOVES through its complete cycle without stopping. 1 Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) 2 Move the cursor to the Radial In/Out line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J20C, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Radial) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the carriage; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The carriage DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the carriage, e.g.-tubing or cabling is restricting its movement. The carriage DOES NOT MOVE at all. 1 The fuse for this carriage may have blown. Its fuse LED indicator, 24-4D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [116] R1 carriage sensor problem or R1 carriage did not move (cfh) The control system did not detect movement of the carriage. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the operation of the carriage. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The carriage MOVES through its complete cycle without stopping. 1 Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) 2 Move the cursor to the Radial In/Out line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J20C, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Radial) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the carriage; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The carriage DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the carriage, e.g.-tubing or cabling is restricting its movement. The carriage DOES NOT MOVE at all. 1 The fuse for this carriage may have blown. Its fuse LED indicator, 24-4D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [117] R1 carriage illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: R1 carriage illegal error code [117] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [118] R1 carriage sensor problem or R1 carriage did not move (soh) The control system did not detect movement of the carriage. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the movement of the carriage. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The carriage MOVES through its complete cycle without stopping. 1 Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) 2 Move the cursor to the Radial In/Out line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J20C, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Radial) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the carriage; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The carriage DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the carriage, e.g.-tubing or cabling is restricting its movement. The carriage DOES NOT MOVE at all. 1 The fuse for this carriage may have blown. Its fuse LED indicator, 24-4D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [119] R1 carriage lost steps (mth) The R1 carriage did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. After performing a step listed below, press RESET and check the movement of the carriage; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the carriage: a) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Wipe off the splined center shaft and the smooth shaft on the R1 arm. (The splined shaft when turned moves the R1 probe up and down; the smooth shaft is located below this splined shaft.) Then lightly lubricate these two shafts with Tufoil(r). 5 Check the operation of the R1 carriage home sensor. a) Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) b) Move the cursor to the Radial in/out line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J20C, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Radial) If the message reappears, call the Customer Support Center. [120] R1 carriage lost steps (mth) The R1 carriage did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. After performing a step listed below, press RESET and check the movement of the carriage; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the carriage: a) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Wipe off the splined center shaft and the smooth shaft on the R1 arm. (The splined shaft when turned moves the R1 carriage in and/or out; the smooth shaft is located below this splined shaft.) Then lightly lubricate these two shafts with Tufoil(r). 5 Check the operation of the R1 carriage home sensor. a) Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) b) Move the cursor to the Radial in/out line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J20C, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Radial) If the message reappears, call the Customer Support Center. [121] Reagent tray sensor problem or tray did not move (sop) The control system did not detect movement of the tray. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the movement of the tray. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The tray MOVES through its complete cycle without stopping. 1 Go to the Reagent Tray Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F6: Reagent Tray 2 Press F1: Cycle and run one cycle. Watch the Home field in the Sensors portion of the screen. If the Home field DOES NOT change to On and back during this cycle, the sensor has failed. Replace it. (See Op Guide, 3: Replacing the Reagent Tray Home Sensor) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the tray; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The tray DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the tray, e.g.-tubing or cabling is restricting its movement. The tray DOES NOT MOVE at all. 1 The fuse for this tray may have blown. Its fuse LED indicator, 24-4A on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [122] Reagent tray sensor problem or tray did not move (cfh) The control system did not detect movement of the tray. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the movement of the tray. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The tray MOVES through its complete cycle without stopping. 1 Go to the Reagent Tray Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F6: Reagent Tray 2 Press F1: Cycle and run one cycle. Watch the Home field in the Sensors portion of the screen. If the Home field DOES NOT change to On and back during this cycle, the sensor has failed. Replace it. (See Op Guide, 3: Replacing the Reagent Tray Home Sensor) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the tray; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The tray DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the tray, e.g.-tubing or cabling is restricting its movement. The tray DOES NOT MOVE at all. 1 The fuse for this tray may have blown. Its fuse LED indicator, 24-4A on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [123] Reagent carousel illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Reagent carousel illegal error code [123] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [124] Reagent tray sensor problem or tray did not move (soh) The control system did not detect movement of the tray. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the movement of the tray. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The tray MOVES through its complete cycle without stopping. 1 Go to the Reagent Tray Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F6: Reagent Tray 2 Press F1: Cycle and run one cycle. Watch the Home field in the Sensors portion of the screen. If the Home field DOES NOT change to On and back during this cycle, the sensor has failed. Replace it. (See Op Guide, 3: Replacing the Reagent Tray Home Sensor) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the tray; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The tray DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the tray, e.g.-tubing or cabling is restricting its movement. The tray DOES NOT MOVE at all. 1 The fuse for this tray may have blown. Its fuse LED indicator, 24-4A on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [133] R1 500uL syringe pump sensor problem or syringe did not move (sop) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the R1 500uL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) 2 Move the cursor to the Small Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J16D, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3C on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [134] R1 500uL syringe pump sensor problem or syringe did not move (cfh) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the R1 500uL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) 2 Move the cursor to the Small Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J16D, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3C on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [135] R1 small pump illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: R1 small pump illegal error code [135] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [136] R1 500uL syringe pump sensor problem or syringe did not move (soh) The control system did not detect movement of the syringe. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the middle cabinet door and locate the R1 500uL pump. 3 Press RESET again and observe the movement of the syringe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The syringe MOVES through its complete cycle without stopping. 1 Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) 2 Move the cursor to the Small Pump line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J16D, is loose or unplugged. (See Op Guide, 3: Replacing a Pump Limit Switch) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The syringe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the syringe, e.g.-tubing or cabling is restricting its movement. The syringe DOES NOT MOVE at all. 1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3C on Fuse Board A in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [137] R1 500uL syringe pump lost steps (mth) The R1 metering (500uL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the R1 500uL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the R1 probe. (See Op Guide, 3: Replacing a Reagent Probe Tip) 6 Replace the R1 reagent tubing. (See Op Guide, 3: Replacing Reagent Tubing) If the message still reappears, call the Customer Support Center. [138] R1 500uL syringe pump lost steps (mth) The R1 metering (500uL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the R1 500uL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the R1 probe. (See Op Guide, 3: Replacing a Reagent Probe Tip) 6 Replace the R1 reagent tubing. (See Op Guide, 3: Replacing Reagent Tubing) If the message still reappears, call the Customer Support Center. [139] R1 Probe sensor problem or probe did not move (sop) The control system did not detect movement of the probe. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the movement of the probe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The probe MOVES through its complete cycle without stopping. 1 Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) 2 Move the cursor to the Vertical Probe line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J20D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Vertical) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The probe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the probe, e.g.-tubing or cabling is restricting its movement. The probe DOES NOT MOVE at all. 1 The fuse for this probe may have blown. Its fuse LED indicator, 24-4B on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [140] R1 Probe sensor problem or probe did not move (cfh) The control system did not detect movement of the probe. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the movement of the probe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The probe MOVES through its complete cycle without stopping. 1 Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) 2 Move the cursor to the Vertical Probe line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J20D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Vertical) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The probe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the probe, e.g.-tubing or cabling is restricting its movement. The probe DOES NOT MOVE at all. 1 The fuse for this probe may have blown. Its fuse LED indicator, 24-4B on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [141] Reagent 1 probe illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: R1 probe illegal error code [141] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [142] R1 Probe sensor problem or probe did not move (soh) The control system did not detect movement of the probe. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. 3 Press RESET again and observe the movement of the probe. a) If it MOVES through its complete cycle without stopping, press the PgDn key once and follow the steps that appear. b) If it DOES NOT MOVE through its complete cycle, press PgDn twice. c) If it DOES NOT MOVE at all, press PgDn twice. The probe MOVES through its complete cycle without stopping. 1 Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) 2 Move the cursor to the Vertical Probe line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J20D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Vertical) If the message reappears, call the Customer Support Center. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. The probe DOES NOT MOVE through its complete cycle. 1 Check if anything is interfering with the movement of the probe, e.g.-tubing or cabling is restricting its movement. The probe DOES NOT MOVE at all. 1 The fuse for this probe may have blown. Its fuse LED indicator, 24-4B on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. If the message reappears, call the Customer Support Center. [143] R1 probe lost steps (mth) The R1 probe did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the probe: a) tubing or cabling is restricting its movement. 4 Align the R1 probe. (See Op Guide, 4: R1 Reagent Probe Alignments) Press PgDn for more troubleshooting solutions. 5 Wipe off the splined or center shaft of the R1 arm. Then lightly lubricate this shaft with Tufoil(r). 6 Check the operation of the R1 probe home sensor. a) Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) b) With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J20D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Vertical) If the message reappears, call the Customer Support Center. [144] R1 probe lost steps (mth) The R1 probe did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the probe: a) tubing or cabling is restricting its movement. 4 Align the R1 probe. (See Op Guide, 4: R1 Reagent Probe Alignments) Press PgDn for more troubleshooting solutions. 5 Wipe off the splined or center shaft of the R1 arm. Then lightly lubricate this shaft with Tufoil(r). 6 Check the operation of the R1 probe home sensor. a) Go to the Reagent #1 System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1) b) With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J20D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Vertical) If the message reappears, call the Customer Support Center. [145] Sample Probe communication error An error occurred when a command was sent from the computer to motor control board #3, which controls the sample probe. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1:Introducing) 3 Reseat motor control board #3. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [146] Sample Probe Board test failed Motor control board #3 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #3. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [147] Sample probe system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [148] Sample Probe Timeout on IOC read An error occurred with the sample probe which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #3. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [153] Sample Small Pump communication error An error occurred when a command was sent from the computer to motor control board #1, which controls the sample small pump. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [154] Sample Small Pump Board test failed Motor control board #1 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [155] Sample small pump system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [156] Sample Small Pump Timeout on IOC read An error occurred with the sample small pump, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [157] Reagent 2 Small Pump communication error An error occurred when a command was sent from the computer to motor control board #1, which controls the reagent 2 small pump. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [158] Reagent 2 Small Pump Board test failed Motor control board #1 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [159] Reagent 2 small pump system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [160] Reagent 2 Small Pump Timeout on IOC read An error occurred with the reagent 2 small pump, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [161] Sample Arm communication error An error occurred when a command was sent from the computer to motor control board #3, which controls the sample arm. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #3. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [162] Sample Arm Board test failed Motor control board #3 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #3. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [163] Sample arm system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [164] Sample Arm Timeout on IOC read An error occurred with the sample arm, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #3. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [165] Photometer communication error An error occurred when a command was sent from the computer to the photometer board, which controls the photometer. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat the photometer board. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [166] Photometer Board test failed The photometer board did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat the photometr board. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [167] Photometer system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [168] Photometer Timeout on IOC read An error occurred with the photometer, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat the photometer board. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [169] Sample Large Pump communication error An error occurred when a command was sent from the computer to motor control board #1, which controls the sample large pump. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [170] Sample Large Pump Board test failed Motor control board #1 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [171] Sample large pump system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [172] Sample Large Pump Timeout on IOC read An error occurred with the sample large pump, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [173] Reagent 2 Large Pump communication error An error occurred when a command was sent from the computer to motor control board #1, which controls the reagent 2 large pump. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [174] Reagent 2 Large Pump Board test failed Motor control board #1 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [175] Reagent 2 large pump system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [176] Reagent 2 Large Pump Timeout on IOC read An error occurred with the reagent 2 large pump, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [177] Reagent 2 Arm communication error An error occurred when a command was sent from the computer to motor control board #2, which controls the reagent 2 arm. 1 Press RESET. If the error reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the error reappears, call the Customer Support Center. [178] Reagent 2 Arm Board test failed Motor control board #2 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [179] Reagent 2 arm system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [180] Reagent 2 Arm Timeout on IOC read An error occurred with the reagent 2 arm, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [181] Sample carousel communication error An error occurred when a command was sent from the computer to motor control board #1, which controls the sample carousel. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [182] Sample Carousel Board test failed Motor control board #1 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [183] Sample carousel system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [184] Sample Carousel Timeout on IOC read An error occurred with the sample carousel, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [185] Cuvette wheel communication error An error occurred when a command was sent from the computer to the cuvette board, which controls the cuvette wheel. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat cuvette board. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [186] Cuvette Wheel Board test failed The cuvette board did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat the cuvette board. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [187] Cuvette wheel system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [188] Cuvette Wheel Timeout on IOC read An error occurred with the cuvette wheel, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat the cuvette board. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [193] Reagent 2 Probe communication error An error occurred when a command was sent from the computer to motor control board #2, which controls the reagent 2 probe. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [194] Reagent 2 Probe Board test failed Motor control board #2 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [195] Reagent 2 probe system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [196] Reagent 2 Probe Timeout on IOC read An error occurred with the reagent 2 probe, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [197] Reagent 2 Carriage communication error An error occurred when a command was sent from the computer to motor control board #2, which controls the reagent 2 carriage. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [198] Reagent 2 Carriage Board test failed Motor control board #2 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [199] Reagent 2 carriage system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [200] Reagent 2 Carriage Timeout on IOC read An error occurred with the reagent 2 carriage, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to If the message reappears, call the [204] Cuvette board IOC 3 Timeout An error occurred with the cuvette existing error. restore power. Customer Support Center. on IOC read board IOC 3, which is not related to any 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat the cuvette board. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to If the message reappears, call the [208] Cuvette board IOC 4 Timeout An error occurred with the cuvette existing error. restore power. Customer Support Center. on IOC read board IOC 4, which is not related to any 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat the cuvette board. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [209] IMT Arm communication error An error occurred when a command was sent from the computer to motor control board #3, which controls the IMT arm. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #3. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [210] IMT Arm Board test failed Motor control board #3 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #3. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [211] IMT arm system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [212] IMT Arm Timeout on IOC read An error occurred with the IMT arm, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #3. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [213] IMT communication error WRONG An error occurred when a command was sent from the computer to motor control board #3, which controls the IMT system. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #3. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [214] IMT Probe Board test failed Motor control board #3 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #3. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [215] IMT probe system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [216] IMT Needle Timeout on IOC read An error occurred with the IMT needle, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #3. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [217] Reagent 1 Flush Pump communication error An error occurred when a command was sent from the computer to motor control board #1, which controls the reagent 1 flush pump. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [218] Reagent 1 Flush Pump Board test failed Motor control board #1 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [219] Reqgent 1 flush pump system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [220] Reagent 1 Flush Pump Timeout on IOC read An error occurred with the reagent 1 flush pump, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [221] Reagent 1 Carriage communication error An error occurred when a command was sent from the computer to motor control board #2, which controls the reagent 1 carriage. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [222] Reagent 1 Carriage Board test failed Motor control board #2 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [223] Reqgent 1 carriage system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [224] Reagent 1 Carriage Timeout on IOC read An error occurred with the reagent 1 carriage, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [225] Reagent Carousel communication error An error occurred when a command was sent from the computer to motor control board #2, which controls the reagent carousel. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [226] Reagent Carousel Board test failed Motor control board #2 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [227] Reagent carousel system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [228] Reagent Carousel Timeout on IOC read An error occurred with the reagent carousel, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [231] IMT peristaltic pump system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [233] Reagent 1 Meter Pump communication error An error occurred when a command was sent from the computer to motor control board #1, which controls the reagent 1 meter pump. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [234] Reagent 1 Meter Pump Board test failed Motor control board #1 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [235] Reagent 1 meter pump system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [236] Reagent 1 Meter Pump Timeout on IOC read An error occurred with the reagent 1 meter pump, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #1. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [237] Reagent 1 Probe communication error An error occurred when a command was sent from the computer to motor control board #2, which controls the reagent 1 probe. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [238] Reagent 1 Probe Board test failed Motor control board #2 did not send a command to move a motor. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [239] Reagent 1 probe system problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [240] Reagent 1 Probe Timeout on IOC read An error occurred with the reagent 1 probe, which is not related to any existing error. 1 Press RESET. If the message reappears, continue with step 2. 2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing) 3 Reseat motor control board #2. (See Op Guide, 5: Troubleshooting) a) Attach the grounding wrist strap to your wrist. b) Using a screwdriver, completely loosen two captive screws (one each at the very top and bottom) from the board faceplate. c) Using the two square handles on the faceplate, pull the board halfway out of its slot and then reinsert it. 4 Turn on the Main power switch to restore power. If the message reappears, call the Customer Support Center. [243] System problem An error was detected that does not belong to any established category. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Console Menu screen. (Op Menu > press EXIT > press EXIT > press Y) 3 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [245] Reagent 2 probe lost steps seeking home The R2 probe did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Unlock and raise the reagent lid. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the probe: a) tubing or cabling is restricting its movement. 4 Align the R2 probe. (See Op Guide, 4: R2 Reagent Probe Alignments) Press PgDn for more troubleshooting solutions. 5 Wipe off the splined or center shaft of the R2 arm. Then lightly lubricate this shaft with Tufoil(r). 6 Check the operation of the R2 probe home sensor. a) Go to the Reagent #2 System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2 b) With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J80B, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Vertical) If the message reappears, call the Customer Support Center. [246] R2 arm lost steps seeking home The R2 arm did not move the proper distance. 1 Press RESET. If the error reappears, continue with step 2. 2 Unlock and raise the reagent lid. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the arm: a) tubing or cabling is restricting its movement. 4 Align the R2 probe. (See Op Guide, 4: R2 Reagent Probe Alignments) Press PgDn for more troubleshooting solutions. 5 Check the operation of the R2 Arm home sensor. a) Go to the Reagent #2 System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2 b) Move the cursor to the Rotation line in the Motors portion of this screen, and then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J32D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Rotational) If the message reappears, call the Customer Support Center. [247] Reagent 2 carriage lost steps seeking home The R2 carriage did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the carriage; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Check if anything is interfering with the movement of the carriage: a) tubing or cabling is restricting its movement. 3 Wipe off the splined center shaft and the smooth shaft on the R2 arm. (The splined shaft when turned moves the R2 carriage in and/or out; the smooth shaft is located below this splined shaft.) Then lightly lubricate these two shafts with Tufoil(r). Press PgDn for more troubleshooting solutions. 4 Check the operation of the R2 carriage home sensor. a) Go to the Reagent #2 System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2 b) Move the cursor to the Radial in/out line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J80D, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Radial) If the message reappears, call the Customer Support Center. [249] Sample probe lost steps seeking home The sample probe did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the probe: a) the wrong sample container is in a segment position, i.e. - a sample cup in a segment position where a tube should be. b) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Align the smaple probe. (See Op Guide, 4: Sample Probe Alignments) 5 Lift the sample arm up and wipe off the sample arm shaft. Then lightly lubricate the shaft with Tufoil(r). 6 Check the operation of the sample probe home sensor. a) Go to the Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler b) With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50E, is loose or unplugged. (See Op Guide, 3: Replacing the Sampler Handler Sensors and follow the Sample Probe Horizontal Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. [250] Sample arm lost steps seeking home The sample arm did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the arm: a) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Align the sample probe. (See Op Guide, 4: Sample Probe Alignments) 5 Check the operation of the sample arm home sensor. a) Go to the Sampler System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F2: Sample System) b) Move the cursor to the Rotate Arm line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50D, is loose or unplugged. (See Op Guide, 3: Replacing the Sampler Handler Sensors and follow the Sample Probe Vertical Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. [251] Sample small pump lost steps seeking home The sample metering (100uL) syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the sample 100uL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the sample probe. (See Op Guide, 3: Replacing the Sample Probe Tip) 6 Replace the sample tubing. (See Op Guide, 3: Replacing Sample Tubing) If the message still reappears, call the Customer Support Center. [252] Sample 2.5 mL syringe pump lost steps The sample flush (2.5 mL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the sample 2.5 mL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the sample probe. (See Op Guide, 3: Replacing the Sample Probe Tip) 6 Replace the sample tubing. (See Op Guide, 3: Replacing Sample Tubing) If the message still reappears, call the Customer Support Center. [253] Reagent 2 small pump lost steps seeking home The R2 metering (500uL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the R2 500uL syringe pump lead screw. (See Op Guide, 3: Press PgDn for more 3 Check the syringe (See Op Guide, 3: Lubricating a Pump Lead Screw) troubleshooting solutions. gap using four thicknesses of XL printer paper. Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the R2 probe. (See Op Guide, 3: Replacing a Reagent Probe Tip) 6 Replace the R2 reagent tubing. (See Op Guide, 3: Replacing Reagent Tubing) If the message still reappears, call the Customer Support Center. [254] Reagent 2 large pump lost steps seeking home The R2 flush (2.5 mL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the R2 2.5 mL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the R2 probe. (See Op Guide, 3: Replacing a Reagent Probe Tip) 6 Replace the R2 reagent tubing. (See Op Guide, 3: Replacing Reagent Tubing) If the message still reappears, call the Customer Support Center. [255] IMT probe lost steps seeking home The IMT probe did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the probe: a) the wrong sample container is in a segment position, i.e. - a sample cup in a segment position where a tube should be. b) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Check to see if the IMT probe is bent, then align the IMT probe. (See Op Guide, 4: IMT Reagent Probe Alignments) 5 Check the operation of the IMT probe home sensor. a) Go to the IMT Arm Sampler System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler) b) With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J50E, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Sampler Handler Sensors and follow the IMT Probe Vertical Sensor portion of the procedure.) If the message reappears, call the Customer Support Center. [256] IMT arm lost steps seeking home The IMT arm did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Open the left cabinet door, insert the service key and turn it to the right (to the "Interlock Override" position). Then raise the sample lid. After performing a step listed below, press RESET and check the movement of the arm; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the arm: a) tubing or cabling is restricting its movement. Press PgDn for more troubleshooting solutions. 4 Align the IMT probe. (See Op Guide, 4: IMT Probe Alignments) 5 Check the operation of the IMT arm home sensor. a) Go to the IMT Arm Sampler System Diagnostics screen. (Op Menu > F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler) b) Move the cursor to the Rotate Arm line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J58A, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Probe Hidden Sensor) If the message reappears, call the Customer Support Center. [258] Cuvette air pressure too high The air pressure used to form the last cuvette was too low. The cuvette pressure switch did not signal the computer that sufficient air pressure was present. 1 Press RESET. If the message reappears, continue with step 2. 2 Replace the cuvette diaphragm. (See Op Guide, 3: Replacing the Cuvette Diaphragm) If the message reappears, call the Customer Support Center. [259] Cuvette air pressure too low The air pressure used to form the last cuvette was too low. The cuvette pressure switch did not signal the computer that sufficient air pressure was present. 1 Press RESET. If the message reappears, continue with step 2. 2 Replace the cuvette diaphragm. (See Op Guide, 3: Replacing the Cuvette Diaphragm) 3 Check that the air tubing connections into the rear of the air pressure (psi) gauge panel and from the gauge into the cuvette arm are tight. If the message reappears, call the Customer Support Center. [266] Reagent carousel incorrect transition count The reagent tray did not move the proper distance. 1 Visually check for a reagent cartridge in the reagent tray that may be blocking the new reagent cartridge from entering the reagent tray. 2 Press RESET. If the message reappears, call the Customer Support Center. [278] Photometer source lamp off detected The computer did not receive a signal that the source lamp was on. 1 Check if LED CR3B on the photometer board in the card cage is lit. If it is not lit, do the following: a) b) c) d) (See Perform the "Controlled Power Shutdown" procedure. Lower the thermal chamber. Wait 5 minutes for this area to cool down. Check that connector P/J 72B is connected. Op Guide, 3: Replacing the Source Lamp) 2 Replace the source lamp. (See Op Guide, 3: Replacing the Source Lamp) If the message reappears, call the Customer Support Center. Any of the following could cause an IMT Measurement Error, because of unstable electrodes: [303] Sodium electrode unstable [304] Potassium electrode unstable [305] Chloride electrode unstable [306] TCO2 electrode unstable because of electrode drift: [307] Sodium electrode drift [308] Potassium electrode drift [309] Chloride electrode drift [310] TCO2 electrode drift The troubleshooting solutions for all of the above are the same. Press PgDn for these troubleshooting solutions. 1 Calibrate the IMT and rerun your sample. 2 Prime with Salt Bridge Solution and ensure that it is flowing through the R1 tubing. If it does not appear to be flowing: - visually check that there is fluid in the Salt Bridge Solution bottle and that the bottle is properly vented by loosening its cap and cleaning off any salt build-up around the vent. - remove the R1 tubing from the pinch valve located on the rear of the IMT sensor cartridge interface and check R1 for pinches, crimps, or leaks. Replace this tubing as necessary. 3 Clean and wipe off any salt build-ups around the IMT cartridge interface and the pogo pin connectors. Press PgDn for more possible troubleshooting solutions. 4 Run an IMT clean and condition cycle. (Op Menu > F4: System Prep > F3: IMT > F4: Clean/Verify > F2: Clean/Cond) 5 Replace the IMT cartridge. Any of the following could cause an IMT Measurement Error, because of unstable electrodes: [303] Sodium electrode unstable [304] Potassium electrode unstable [305] Chloride electrode unstable [306] TCO2 electrode unstable because of electrode drift: [307] Sodium electrode drift [308] Potassium electrode drift [309] Chloride electrode drift [310] TCO2 electrode drift The troubleshooting solutions for all of the above are the same. Press PgDn for these troubleshooting solutions. 1 Calibrate the IMT and rerun your sample. 2 Prime with Salt Bridge Solution and ensure that it is flowing through the R1 tubing. If it does not appear to be flowing: - visually check that there is fluid in the Salt Bridge Solution bottle and that the bottle is properly vented by loosening its cap and cleaning off any salt build-up around the vent. - remove the R1 tubing from the pinch valve located on the rear of the IMT sensor cartridge interface and check R1 for pinches, crimps, or leaks. Replace this tubing as necessary. 3 Clean and wipe off any salt build-ups around the IMT cartridge interface and the pogo pin connectors. Press PgDn for more possible troubleshooting solutions. 4 Run an IMT system clean procedure. (Op Menu > F4: System Prep > F6: System Counters > F8: Clean IMT System) 5 Replace the IMT cartridge. [304] Potassium electrode unstable Results from the one-point calibration, which is performed after each patient sample is processed, were unacceptable when compared to the last two-point IMT calibration. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Calibrate the IMT. (Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate) 3 Check the volume of fluid in the Salt Bridge solution bottle. Check the flow of Salt Bridge solution by priming it. (Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt) Press PgDn for more troubleshooting solutions. 4 Run an IMT clean and condition cycle. (Op Menu > F4: System Prep > F3: IMT > F4: Clean/Verify > F2: Clean/Cond) Remember that for the Conditioning Sample: Use plasma from a heparinized tube (if not available, use serum). 5 Replace the MultiPLY(r) integrated multisensor. If the message reappears, call the Customer Call Center. [304] Potassium electrode unstable Results from the one-point calibration, which is performed after each patient sample is processed, were unacceptable when compared to the last two-point IMT calibration. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Calibrate the IMT. (Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate) 3 Check the volume of fluid in the Salt Bridge solution bottle. Check the flow of Salt Bridge solution by priming it. (Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt) Press PgDn for more troubleshooting solutions. 4 Run an IMT system clean procedure. (Op Menu > F4: System Prep > F6: System Counters > F8: Clean IMT System) 5 Replace the integrated multisensor. If the message reappears, call the Technical Assistence Center. [305] Chloride electrode unstable Results from the one-point calibration, which is performed after each patient sample is processed, were unacceptable when compared to the last two-point IMT calibration. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Calibrate the IMT. (Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate) 3 Check the volume of fluid in the Salt Bridge solution bottle. Check the flow of Salt Bridge solution by priming it. (Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt) Press PgDn for more troubleshooting solutions. 4 Run an IMT clean and condition cycle. (Op Menu > F4: System Prep > F3: IMT > F4: Clean/Verify > F2: Clean/Cond) Remember that for the Conditioning Sample: Use plasma from a heparinized tube (if not available, use serum). 5 Replace the MultiPLY(r) integrated multisensor. If the message reappears, call the Customer Call Center. [305] Chloride electrode unstable Results from the one-point calibration, which is performed after each patient sample is processed, were unacceptable when compared to the last two-point IMT calibration. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Calibrate the IMT. (Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate) 3 Check the volume of fluid in the Salt Bridge solution bottle. Check the flow of Salt Bridge solution by priming it. (Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt) Press PgDn for more troubleshooting solutions. 4 Run an IMT system clean procedure. (Op Menu > F4: System Prep > F6: System Counters > F8: Clean IMT System) 5 Replace the integrated multisensor. If the message reappears, call the Technical Assistance Center. [306] TCO2 electrode unstable Results from the one-point calibration, which is performed after each patient sample is processed, were unacceptable when compared to the last two-point IMT calibration. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Calibrate the IMT. (Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate) 3 Check the volume of fluid in the Salt Bridge solution bottle. Check the flow of Salt Bridge solution by priming it. (Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt) Press PgDn for more troubleshooting solutions. 4 Check the volume of fluid in the TCO2 Release Agent bottle. Check the flow of TCO2 Release Agent by priming it. (Op Menu > F4:Sstem Prep > F3:IMT > F3:Align/Prime > F2:Prime TCO2) 5 Run an IMT clean and condition cycle. (Op Menu > F4: System Prep > F3: IMT > F4: Clean/Verify > F2: Clean/Cond) Remember that for the Conditioning Sample: Use plasma from a heparinized tube (if not available, use serum). 6 Replace the MultiPLY(r) integrated multisensor. If the message reappears, call the Customer Call Center. [306] TCO2 electrode unstable Results from the one-point calibration, which is performed after each patient sample is processed, were unacceptable when compared to the last two-point IMT calibration. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Calibrate the IMT. (Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate) 3 Check the volume of fluid in the Salt Bridge solution bottle. Check the flow of Salt Bridge solution by priming it. (Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt) Press PgDn for more troubleshooting solutions. 4 Check the volume of fluid in the TCO2 Release Agent bottle. Check the flow of TCO2 Release Agent by priming it. (Op Menu > F4:Sstem Prep > F3:IMT > F3:Align/Prime > F2:Prime TCO2) 5 Run an IMT system clean procedure. (Op Menu > F4: System Prep > F6: System Counters > F8: Clean IMT System) 6 Replace the integrated multisensor. If the message reappears, call the Technical Assistance Center. [307] Sodium electrode drift Results from the one-point calibration, which is performed after each patient sample is processed, were unacceptable when compared to the last two-point IMT calibration. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Calibrate the IMT. (Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate) 3 Check the volume of fluid in the Salt Bridge solution bottle. Check the flow of Salt Bridge solution by priming it. (Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt) Press PgDn for more troubleshooting solutions. 4 Run an IMT clean and condition cycle. (Op Menu > F4: System Prep > F3: IMT > F4: Clean/Verify > F2: Clean/Cond) Remember that for the Conditioning Sample: Use plasma from a heparinized tube (if not available, use serum). 5 Replace the MultiPLY(r) integrated multisensor. If the message reappears, call the Customer Call Center. [307] Sodium electrode drift Results from the one-point calibration, which is performed after each patient sample is processed, were unacceptable when compared to the last two-point IMT calibration. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Calibrate the IMT. (Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate) 3 Check the volume of fluid in the Salt Bridge solution bottle. Check the flow of Salt Bridge solution by priming it. (Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt) Press PgDn for more troubleshooting solutions. 4 Run an IMT system clean procedure. (Op Menu > F4: System Prep > F6: System Counters > F8: Clean IMT System) 5 Replace the integrated multisensor. If the message reappears, call the Technical Assistance Center. [308] Potassium electrode drift Results from the one-point calibration, which is performed after each patient sample is processed, were unacceptable when compared to the last two-point IMT calibration. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Calibrate the IMT. (Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate) 3 Check the volume of fluid in the Salt Bridge solution bottle. Check the flow of Salt Bridge solution by priming it. (Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt) Press PgDn for more troubleshooting solutions. 4 Run an IMT clean and condition cycle. (Op Menu > F4: System Prep > F3: IMT > F4: Clean/Verify > F2: Clean/Cond) Remember that for the Conditioning Sample: Use plasma from a heparinized tube (if not available, use serum). 5 Replace the MultiPLY(r) integrated multisensor. If the message reappears, call the Customer Call Center. [308] Potassium electrode drift Results from the one-point calibration, which is performed after each patient sample is processed, were unacceptable when compared to the last two-point IMT calibration. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Calibrate the IMT. (Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate) 3 Check the volume of fluid in the Salt Bridge solution bottle. Check the flow of Salt Bridge solution by priming it. (Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt) Press PgDn for more troubleshooting solutions. 4 Run an IMT system clean procedure. (Op Menu > F4: System Prep > F6: System Counters > F8: Clean IMT System) 5 Replace the integrated multisensor. If the message reappears, call the Technical Assistance Center. [309] Chloride electrode drift Results from the one-point calibration, which is performed after each patient sample is processed, were unacceptable when compared to the last two-point IMT calibration. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Calibrate the IMT. (Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate) 3 Check the volume of fluid in the Salt Bridge solution bottle. Check the flow of Salt Bridge solution by priming it. (Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt) Press PgDn for more troubleshooting solutions. 4 Run an IMT clean and condition cycle. (Op Menu > F4: System Prep > F3: IMT > F4: Clean/Verify > F2: Clean/Cond) Remember that for the Conditioning Sample: Use plasma from a heparinized tube (if not available, use serum). 5 Replace the MultiPLY(r) integrated multisensor. If the message reappears, call the Customer Call Center. [309] Chloride electrode drift Results from the one-point calibration, which is performed after each patient sample is processed, were unacceptable when compared to the last two-point IMT calibration. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Calibrate the IMT. (Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate) 3 Check the volume of fluid in the Salt Bridge solution bottle. Check the flow of Salt Bridge solution by priming it. (Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt) Press PgDn for more troubleshooting solutions. 4 Run an IMT system clean procedure. (Op Menu > F4: System Prep > F6: System Counters > F8: Clean IMT System) 5 Replace the integrated multisensor. If the message reappears, call the Technical Assistance Center. [310] TCO2 electrode drift Results from the one-point calibration, which is performed after each patient sample is processed, were unacceptable when compared to the last two-point IMT calibration. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Calibrate the IMT. (Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate) 3 Check the volume of fluid in the Salt Bridge solution bottle. Check the flow of Salt Bridge solution by priming it. (Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt) Press PgDn for more troubleshooting solutions. 4 Check the volume of fluid in the TCO2 Release Agent bottle. Check the flow of TCO2 Release Agent by priming it. (Op Menu > F4:Sstem Prep > F3:IMT > F3:Align/Prime > F2:Prime TCO2) 5 Run an IMT clean and condition cycle. (Op Menu > F4: System Prep > F3: IMT > F4: Clean/Verify > F2: Clean/Cond) Remember that for the Conditioning Sample: Use plasma from a heparinized tube (if not available, use serum). 6 Replace the MultiPLY(r) integrated multisensor. If the message reappears, call the Customer Call Center. [310] TCO2 electrode drift Results from the one-point calibration, which is performed after each patient sample is processed, were unacceptable when compared to the last two-point IMT calibration. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Calibrate the IMT. (Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate) 3 Check the volume of fluid in the Salt Bridge solution bottle. Check the flow of Salt Bridge solution by priming it. (Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt) Press PgDn for more troubleshooting solutions. 4 Check the volume of fluid in the TCO2 Release Agent bottle. Check the flow of TCO2 Release Agent by priming it. (Op Menu > F4:Sstem Prep > F3:IMT > F3:Align/Prime > F2:Prime TCO2) 5 Run an IMT system clean procedure. (Op Menu > F4: System Prep > F6: System Counters > F8: Clean IMT System) 6 Replace the integrated multisensor. If the message reappears, call the Technical Assistance Center. [311] IMT Sample Fluid Detect Failure 1 Prime with Standard C and watch the it drain from the IMT port. If it is draining slowly or not at all, a clog probably exits. 2 Stylet the IMT port and then prime again with Standard C. If it is still draining slowly or not at all, use a transfer pipet to force bleach into the IMT port. Use 2 or 3 applications of bleach into the IMT port in this manner. 3 Again prime with Standard C. If the IMT port still drains slowly or not at all, remove the IMT port and flush it with water. If the clog cannot be removed, replace the IMT port assembly. Press PgDn for more possible troubleshooting solutions. 4 Check all tubing and connections for pinches and leaks. Replace tubing if necessary. 5 Clean the TCO2 mixer and then prime with Salt Bridge Solution. 6 Clean the IMT manifold and then run an IMT clean and condition cycle. (Op Menu > F4: System Prep > F3: IMT > F4: Clean/Verify > F2: Clean/Cond) 7 Replace the IMT cartridge. [311] IMT Sample Fluid detect failure Air was detected in the IMT cartridge when sample was supposed to be present. A typical cause of this error is insufficient sample in the sample container. 1 Check for sufficient volume of sample in the sample container and that the sample container is in the correct position. 2 Check that the IMT cartridge interface (tower) is completely closed and that no tubing is being pinched by the tower. 3 Check the X0 tubing (from the IMT Port to the IMT Rotary valve for any pinches, clogs, or leaks. Press PgDn for more possible troubleshooting solutions. 4 With the instrument in Standby, place 3 or 4 drops of water in the IMT Port and verify that the water IS NOT drawn down into the IMT drain. 5 Prime Flush fluid and watch how the IMT Port drains. If it is draining slowly or not at all, clean or replace the IMT Port assembly. (OP menu > F4: System Prep > F3: IMT > F3: Align Prime > F7: Prime Flush) 6 Check the IMT probe alignments to the port, drain, and segment. 7 Clean the TCO2 mixer. 8 Run an IMT clean system. (OP menu > F4: System Prep > F6: Sys Counters > F8: Clean IMT Sys) 9 Replace the IMT cartridge. [312] IMT Standard Fluid Detect Failure 1 Run an IMT clean and condition cycle. (Op Menu > F4: System Prep > F3: IMT > F4: Clean/Verify > F2: Clean/Cond) 2 Check that the IMT cartridge interface (tower) is completely closed and that no tubing is pinched by the tower. 3 Clean any salt build-ups around the IMT cartridge interface and the pogo pin connectors. 4 Check that the Standards A, B, and C bottles: - are in their correct positions. - that there is no more than one rubber septum inside the cap and that the vent in the cap is not plugged. - that all tubing Press PgDn for more 5 Try any or all of - Replace the IMT connections are tight. possible troubleshooting solutions. the following: sample and pump tubing. - Clean the TCO2 Mixer. - Prime with Salt Bridge Solution and then run an IMT clean and condition cycle with serum or plasma in both sample cups. During the automatic calibration that follows this cycle, check for the correct flow pattern of Standard A and Standard B through the IMT manifold. (Refer to the illustrations in your Operator's Guide, 5:Troubleshooting) If the flow pattern is not correct, clean the IMT manifold and also flush the IMT manifold solenoid valves. 6 Replace the IMT cartridge. [312] IMT Standard Fluid detect failure Air was detected in the IMT cartridge when Standard was supposed to be present. A typical cause of this error is insufficient fluid in the Standard A or B bag, or there is air in the A and B tubing because the Standard bag fittings are not in the down (toward the tray) position. 1 Check for sufficient volume of Standard A and Standard B in the Standard bags and that the Standard bag fittings are in the down (toward the tray) position. 2 Check that the IMT cartridge interface (tower) is completely closed and that no tubing is being pinched by the tower. Press PgDn for more possible troubleshooting solutions. 3 Check the A, B, X1, and X2 tubing for any pinches, crimps, or leaks. 4 Run an IMT condition cycle. (OP menu > F4: System Prep > F3: IMT > F4: Cond/Dilchk > F1: Cond) 5 Run an IMT clean system. (OP menu > F4: System Prep > F6: Sys Counters > F8: Clean IMT Sys) 6 Replace the IMT cartridge. [313] IMT Sample Air detect failure Air was detected in the IMT cartridge when sample was supposed to be present. A typical cause of this error is insufficient sample in the sample container. 1 Check for sufficient volume of sample in the sample container and that the sample container is in the correct position. 2 Check that the IMT cartridge interface (tower) is completely closed. 3 Check the S0 tubing for any pinches, crimps, or leaks. Press PgDn for more possible troubleshooting solutions. 4 Check the S0 tubing pinch valve for proper operation. To do this, go to the IMT Diagnostic screen: (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) Move the cursor to the SOLENOIDS: Sample field, and press Enter. If the pinch valve is operating properly, you can hear it "click" and the field will change to ON. Replace the pinch valve if necessary. Replace the S0 tubing or pinch valve as necessary. 5 Check the IMT arm alignments to the port, drain, and segment. 6 Prime Standard C and watch the IMT port. If it is not draining or appears to drain slowly, clean or replace the IMT port assembly. Press PgDn for more possible troubleshooting solutions. 7 Try any or all of the following: - Clean the IMT manifold. - Flush the IMT manifold solenoid valves. - Replace the IMT sample and pump tubing. Clean the TCO2 mixer. - Check that the waste line W coming off the top of the TCO2 housing is draining properly. 8 Run an IMT clean and condition cycle. (Op Menu > F4: System Prep > F3: IMT > F4: Clean/Verify > F2: Clean/Cond) 9 Replace the IMT cartridge. [313] IMT Sample Air detect failure Air segment which should be ahead of the sample fluid was not detected. 1 Calibrate the IMT and rerun the sample. 2 Check that the IMT cartridge interface (tower) is completely closed and that no tubing is being pinched by the tower. 3 Check the IMT Port for any clogs. To do this: Prime with Flush fluid and watch how the IMT Port drains. (OP menu > F4: System Prep > F3: IMT > F3: Align Prime > F7: Prime Flush) If it is draining slowly or not at all, a clog probably exists in the IMT Port or in the IMT Port solenoid valve. Follow the instructions on the next screen for how to remove a clog from this area. Press PgDn for more possible troubleshooting solutions. To remove a clog in the IMT Port: a) Stylet the IMT Port and then prime with Flush. b) While priming with Flush fluid, use a transfer pipet to force 100 percent bleach into the IMT Port. Use 2 or 3 applications of bleach into the port in this manner. c) Prime with Flush to remove any residual bleach. To remove a clog from the IMT Port solenoid valve: a) Disconnect the W2 tubing from the bottom of the IMT Port. b) Connect a syringe filled with water to the W2 tubing. c) Press the valve open button on the bottom of the IMT Port solenoid valve. d) Force the water through the W2 tubing and the IMT Port solenoid valve. Press PgDn for more possible troubleshooting solutions. Reassemble the IMT Port assembly and prime with Flush. If a clog still exists, replace the IMT Port assembly. 4 Check the X, X0, X1, X2, and X3 tubing for pinches, crimps, and leaks. Replace tubing if necessary. 5 Clean the TCO2 Mixer. 6 Run an IMT clean system. (OP menu > F4: System Prep > F6: Sys Counters > F8: Clean IMT Sys) 7 Run 2 or 3 IMT condition cycles. (OP menu > F4: System Prep > F3: IMT > F4: Cond/Dilchk > F1: Cond) 8 Replace the IMT cartridge. [314] IMT Air Detected when Fluid expected Air was detected in the IMT cartridge when Standard was supposed to be present. A typical cause of this error is insufficient fluids in the Standard bottles. 1 Visually check for sufficient volume of Standard A and Standard B in the Standards bottles. 2 Check that the IMT cartridge interface (tower) is completely closed. 3 Check the two B1 tubings and the S1 and XS2 tubing for any pinches, crimps, or leaks. Replace tubing as necessary. Press PgDn for more possible troubleshooting solutions. 4 Run an IMT clean and condition cycle. (Op Menu > F4: System Prep > F3: IMT > F4: Clean/Verify > F2: Clean/Cond) During the automatic calibration that follows this cycle, check for the correct flow pattern of Standard A and Standard B through the IMT manifold. (Refer to the illustrations in your Operator's Guide, 5: Troubleshooting) If the flow pattern is not correct, clean the IMT manifold and also flush the IMT manifold solenoid valves. 5 Remove the cap from both Standard bottles and check that there is no more than one rubber septum inside the cap and that the vent in the cap is not plugged. [314] IMT Standard Air detect failure Air segment which should be ahead of the Standard fluid was not detected. 1 Check that the IMT cartridge interface (tower) is completely closed and that no tubing is being pinched by the tower. 2 Run an IMT condition cycle. (OP menu > F4: System Prep > F3: IMT > F4: Cond/Dilchk > F1: Cond) 3 Clean any salt build-ups around the IMT cartridge interface and the pogo pin connectors. 4 Check that the Standard A, Standard B, and Flush bags are in the correct positions in the tray and that the bag fittings are in the down (toward the tray) position. Press PgDn for more possible troubleshooting solutions. 5 Clean the TCO2 Mixer. 6 Run an IMT clean system. (OP menu > F4: System Prep > F6: Sys Counters > F8: Clean IMT Sys) 7 Replace the IMT cartridge. (316) Cannot communicate with DMW/Host The system cannot confirm sending or receiving data from the lab computer. 1 Press RESET. If the message reappears, continue with step 2. 2 Check that the: a) Laboratory computer is operational. b) Laboratory computer cable is connected to the rear of the XL. 3 Go to the Communication Set Up screen and check that the communication settings for the XL are the same as those for the Laboratory Computer. (Op Menu > F6: System Config > F4: Computer > F4: Communications) Press PgDn for more troubleshooting solutions. 4 Reset the Mode field on the Communication Set Up screen. a) Move the cursor to the Mode field and make note of the setting in this field. b) Press ENTER until this field changes to Off. c) Press F2: Store Changes. d) Wait for at least 30 seconds to let the XL reconfigure to Off. e) Set the field back to its original setting. f) Press F2: Store Changes. 5 Press RESET If the message reappears, call the Customer Support Center. (318) Received fourth NAK from DMW host The system cannot confirm sending or receiving data from the lab computer. 1 Press RESET. If the message reappears, continue with step 2. 2 Check that the: a) Laboratory computer is operational. b) Laboratory computer cable is connected to the rear of the XL. 3 Go to the Communication Set Up screen and check that the communication settings for the XL are the same as those for the Laboratory Computer. (Op Menu > F6: System Config > F4: Computer > F4: Communications) Press PgDn for more troubleshooting solutions. 4 Reset the Mode field on the Communication Set Up screen. a) Move the cursor to the Mode field and make note of the setting in this field. b) Press ENTER until this field changes to Off. c) Press F2: Store Changes. d) Wait for at least 30 seconds to let the XL reconfigure to Off. e) Set the field back to its original setting. f) Press F2: Store Changes. 5 Press RESET If the message reappears, call the Customer Support Center. (319) Received invalid message from DMW host The system cannot confirm sending or receiving data from the lab computer. 1 Press RESET. If the message reappears, continue with step 2. 2 Check that the: a) Laboratory computer is operational. b) Laboratory computer cable is connected to the rear of the XL. 3 Go to the Communication Set Up screen and check that the communication settings for the XL are the same as those for the Laboratory Computer. (Op Menu > F6: System Config > F4: Computer > F4: Communications) Press PgDn for more troubleshooting solutions. 4 Reset the Mode field on the Communication Set Up screen. a) Move the cursor to the Mode field and make note of the setting in this field. b) Press ENTER until this field changes to Off. c) Press F2: Store Changes. d) Wait for at least 30 seconds to let the XL reconfigure to Off. e) Set the field back to its original setting. f) Press F2: Store Changes. 5 Press RESET If the message reappears, call the Customer Support Center. (320) Did not receive acceptance message from DMW host The system cannot confirm sending or receiving data from the lab computer. 1 Press RESET. If the message reappears, continue with step 2. 2 Check that the: a) Laboratory computer is operational. b) Laboratory computer cable is connected to the rear of the XL. 3 Go to the Communication Set Up screen and check that the communication settings for the XL are the same as those for the Laboratory Computer. (Op Menu > F6: System Config > F4: Computer > F4: Communications) Press PgDn for more troubleshooting solutions. 4 Reset the Mode field on the Communication Set Up screen. a) Move the cursor to the Mode field and make note of the setting in this field. b) Press ENTER until this field changes to Off. c) Press F2: Store Changes. d) Wait for at least 30 seconds to let the XL reconfigure to Off. e) Set the field back to its original setting. f) Press F2: Store Changes. 5 Press RESET If the message reappears, call the Customer Support Center. (321) Did not receive ACK or NAK from DMW host The system cannot confirm sending or receiving data from the lab computer. 1 Press RESET. If the message reappears, continue with step 2. 2 Check that the: a) Laboratory computer is operational. b) Laboratory computer cable is connected to the rear of the XL. 3 Go to the Communication Set Up screen and check that the communication settings for the XL are the same as those for the Laboratory Computer. (Op Menu > F6: System Config > F4: Computer > F4: Communications) Press PgDn for more troubleshooting solutions. 4 Reset the Mode field on the Communication Set Up screen. a) Move the cursor to the Mode field and make note of the setting in this field. b) Press ENTER until this field changes to Off. c) Press F2: Store Changes. d) Wait for at least 30 seconds to let the XL reconfigure to Off. e) Set the field back to its original setting. f) Press F2: Store Changes. 5 Press RESET If the message reappears, call the Customer Support Center. (322) DMW/Host rejected result 50 times The system cannot confirm sending or receiving data from the lab computer. 1 Press RESET. If the message reappears, continue with step 2. 2 Check that the: a) Laboratory computer is operational. b) Laboratory computer cable is connected to the rear of the XL. c) Laboratory computer storage area is not full. 3 Go to the Communication Set Up screen and check that the communication settings for the XL are the same as those for the Laboratory Computer. (Op Menu > F6: System Config > F4: Computer > F4: Communications) Press PgDn for more troubleshooting solutions. 4 Reset the Mode field on the Communication Set Up screen. a) Move the cursor to the Mode field and make note of the setting in this field. b) Press ENTER until this field changes to Off. c) Press F2: Store Changes. d) Wait for at least 30 seconds to let the XL reconfigure to Off. e) Set the field back to its original setting. f) Press F2: Store Changes. 5 Press RESET If the message reappears, call the Customer Support Center. (323) Received fourth ENQ from DMW host The system cannot confirm sending or receiving data from the lab computer. 1 Press RESET. If the message reappears, continue with step 2. 2 Check that the: a) Laboratory computer is operational. b) Laboratory computer cable is connected to the rear of the XL. 3 Go to the Communication Set Up screen and check that the communication settings for the XL are the same as those for the Laboratory Computer. (Op Menu > F6: System Config > F4: Computer > F4: Communications) Press PgDn for more troubleshooting solutions. 4 Reset the Mode field on the Communication Set Up screen. a) Move the cursor to the Mode field and make note of the setting in this field. b) Press ENTER until this field changes to Off. c) Press F2: Store Changes. d) Wait for at least 30 seconds to let the XL reconfigure to Off. e) Set the field back to its original setting. f) Press F2: Store Changes. 5 Press RESET If the message reappears, call the Customer Support Center. [324] Sample carousel critical time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Sample carousel critical time missed [324] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [325] Cuvette critical time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Cuvette critical time missed [325] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [326] Reagent carousel critical time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Reagent carousel critical time missed [326] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [328] Reagent critical time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Reagent critical time missed [328] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [329] Sample critical time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Sample critical time missed [329] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [330] IMT critical time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: IMT critical time missed [330] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [331] Block time missed A component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Block time missed [331] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [332] Reagent 2 block time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Reagent 2 block time missed [332] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [333] Sampler block time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Sampler block time missed [333] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [334] Reagent carousel block time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Reagent carousel block time missed [334] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [335] Photometer block time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Photometer block time missed [335] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [336] Cuvette block time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Cuvette block time missed [336] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [337] Sample carousel block time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Sample carousel block time missed [337] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [338] IMT block time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: IMT block time missed [338] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [340] User pressed the Control/Stop key combination XL has stopped all processing. 1 Resolve the reason why the Control/Stop key combination was pressed. 2 Press RESET. [350] Unknown Communication error An error occurred when a command was sent from the computer to a motor control board. 1 Press RESET. If the message reappears, call the Customer Support Center. (361) Failed on file read Errors occurred when the system was reading or writing data files to the backup disk. 1 Press RESET. If the message reappears, continue with step 2. 2 Remove the backup disk from the disk drive and then reinsert it. a) Go to the Operating Menu. b) Press the disk release button. c) Remove the backup disk from the disk drive and then reinsert it. 3 Press RESET. If the message reappears, continue with step 4. Press PgDn for more troubleshooting solutions. 4 Go to the Console Menu screen. (Op Menu > EXIT > EXIT > Y) 5 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. (362) Failed on file long read Errors occurred when the system was reading or writing data files to the backup disk. 1 Press RESET. If the message reappears, continue with step 2. 2 Remove the backup disk from the disk drive and then reinsert it. a) Go to the Operating Menu. b) Press the disk release button. c) Remove the backup disk from the disk drive and then reinsert it. 3 Press RESET. If the message reappears, continue with step 4. Press PgDn for more troubleshooting solutions. 4 Go to the Console Menu screen. (Op Menu > EXIT > EXIT > Y) 5 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. (363) Failed read checksum value Errors occurred when the system was reading or writing data files to the backup disk. 1 Press RESET. If the message reappears, continue with step 2. 2 Remove the backup disk from the disk drive and then reinsert it. a) Go to the Operating Menu. b) Press the disk release button. c) Remove the backup disk from the disk drive and then reinsert it. 3 Press RESET. If the message reappears, continue with step 4. Press PgDn for more troubleshooting solutions. 4 Go to the Console Menu screen. (Op Menu > EXIT > EXIT > Y) 5 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. (366) Failed on disk file write Errors occurred when the system was reading or writing data files to the backup disk. 1 Press RESET. If the message reappears, continue with step 2. 2 Remove the backup disk from the disk drive and then reinsert it. a) Go to the Operating Menu. b) Press the disk release button. c) Remove the backup disk from the disk drive and then reinsert it. 3 Press RESET. If the message reappears, continue with step 4. Press PgDn for more troubleshooting solutions. 4 Go to the Console Menu screen. (Op Menu > EXIT > EXIT > Y) 5 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. (367) Failed on disk file long write Errors occurred when the system was reading or writing data files to the backup disk. 1 Press RESET. If the message reappears, continue with step 2. 2 Remove the backup disk from the disk drive and then reinsert it. a) Go to the Operating Menu. b) Press the disk release button. c) Remove the backup disk from the disk drive and then reinsert it. 3 Press RESET. If the message reappears, continue with step 4. Press PgDn for more troubleshooting solutions. 4 Go to the Console Menu screen. (Op Menu > EXIT > EXIT > Y) 5 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. (368) Failed to write checksum value Errors occurred when the system was reading or writing data files to the backup disk. 1 Press RESET. If the message reappears, continue with step 2. 2 Remove the backup disk from the disk drive and then reinsert it. a) Go to the Operating Menu. b) Press the disk release button. c) Remove the backup disk from the disk drive and then reinsert it. 3 Press RESET. If the message reappears, continue with step 4. Press PgDn for more troubleshooting solutions. 4 Go to the Console Menu screen. (Op Menu > EXIT > EXIT > Y) 5 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. (373) Floppy drive A read error Errors occurred because the system could not read or write data files to the backup disk. 1 Press RESET. If the message reappears, continue with step 2. 2 Remove the backup disk from the disk drive and then reinsert it. a) Go to the Operating Menu. b) Press the disk release button. c) Remove the backup disk from the disk drive and then reinsert it. 3 Press RESET. If the message reappears, continue with step 4. Press PgDn for more troubleshooting solutions. 4 Go to the Console Menu screen. (Op Menu > EXIT > EXIT > Y) 5 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. (374) Floppy drive A write error Errors occurred because the system could not read or write data files to the backup disk. 1 Press RESET. If the message reappears, continue with step 2. 2 Remove the backup disk from the disk drive and then reinsert it. a) Go to the Operating Menu. b) Press the disk release button. c) Remove the backup disk from the disk drive and then reinsert it. 3 Press RESET. If the message reappears, continue with step 4. Press PgDn for more troubleshooting solutions. 4 Go to the Console Menu screen. (Op Menu > EXIT > EXIT > Y) 5 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. (375) Floppy drive B read error Errors occurred because the system could not read or write data files to the backup disk. 1 Press RESET. If the message reappears, continue with step 2. 2 Remove the backup disk from the disk drive and then reinsert it. a) Go to the Operating Menu. b) Press the disk release button. c) Remove the backup disk from the disk drive and then reinsert it. 3 Press RESET. If the message reappears, continue with step 4. Press PgDn for more troubleshooting solutions. 4 Go to the Console Menu screen. (Op Menu > EXIT > EXIT > Y) 5 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. (376) Floppy drive B write error Errors occurred because the system could not read or write data files to the backup disk. 1 Press RESET. If the message reappears, continue with step 2. 2 Remove the backup disk from the disk drive and then reinsert it. a) Go to the Operating Menu. b) Press the disk release button. c) Remove the backup disk from the disk drive and then reinsert it. 3 Press RESET. If the message reappears, continue with step 4. Press PgDn for more troubleshooting solutions. 4 Go to the Console Menu screen. (Op Menu > EXIT > EXIT > Y) 5 Select Option 1 and press ENTER. If the message reappears, call the Customer Support Center. [383] IMT Consumable Required One or more IMT consumable(s) (Standard A, B, or C, TCO2 Release, Salt Solution, or the IMT cartridge) does not have enough tests remaining to do the work required. 1 Go to the Change IMT Consumables screen to replace the consumable(s). (Op Menu > F4: System Prep > F3: IMT > F1: Change IMT Consumables) Press Help from the Change IMT Consumables screen for help in changing consumables. (Op Guide, 2: Replacing IMT Consumables) [383] IMT Consumable Required One or more IMT consumable(s) (Standard A, B, Flush, TCO2 Release, Salt Solution, Diluent, or the IMT cartridge) does not have enough tests remaining to do the work required. 1 Go to the Change IMT Consumables screen to replace the consumable(s). (Op Menu > F4: System Prep > F3: IMT > F1: Change IMT Consumables) Press Help from the Change IMT Consumables screen for help in changing consumables. (Op Guide, 2: Replacing IMT Consumables) [384] IMT Fails to Calibrate If the TCO2 sensor is the ONLY sensor that failed to calibrate, press the PgDn key 2 times and follow the [If ONLY the TCO2 sensor does not calibrate] troubleshooting that appears. 1 Check that the IMT cartridge interface (tower) is completely closed. 2 Replace Standards A and B. 3 Prime the IMT with Salt Bridge Solution and ensure that it is flowing through the R1 tubing. 4 Replace the S0 and S1 tubing. Press PgDn for more possible troubleshooting solutions. 5 Run an IMT clean and condition cycle. (Op Menu > F4: System Prep > F3: IMT > F4: Clean/Verify > F2: Clean/Cond) During the automatic calibration that follows this cycle, check for the correct flow pattern of Standard A and Standard B through the IMT manifold. (Refer to the illustrations in your Operator's Guide, 5: Troubleshooting) If the flow pattern is not correct, clean the IMT manifold and then flush the IMT manifold solenoid valves. 6 Replace the IMT cartridge. If ONLY the TCO2 sensor does not calibrate: Press the PgDn key to see these troubleshooting solutions. Check the millivolt readings from the calibration, then page down to that reason and follow the suggested troubleshooting. Are the millivolts (mv) - both positive? - both equal to +/- both equal and in - both in the range readings for Standard A AND Standard B: 399? the range from -20 to -50 from -70 to -140? Press the PgDn key to see these troubleshooting solutions. MILLIVOLTS ARE: Both positive. 1 Replace the TCO2 cartridge membrane. 2 Replace the TCO2 housing gasket. 3 Check that the metal spring that holds the TCO2 housing components together is in place and pushed all the way down. 4 Check that the TCO2 housing itself is dry. The TCO2 housing gasket should appear light pink in color; if any part of it appears dark pink, this indicates that it is wet from fluid leaking inside the TCO2 housing. Replace the TCO2 housing if necessary. Press PgDn for more possible troubleshooting solutions. MILLIVOLTS ARE: Both positive. (continued) 5 Check the flow in the TCO2 system by priming the system with TCO2 release agent and watching it flow into the TCO2 housing through the S3 tubing and out through tubing W. Also check the A and A1 tubing in the IMT pump for pinches, leaks, and obstructions. Replace tubing if necessary. 6 Check that the TCO2 pinch valve is operating properly. To do this, go to the IMT Diagnostic screen: (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) Move the cursor to the SOLENOIDS: TCO2 field, and press Enter. If the pinch valve is operating properly, you can hear it "click" and the field will change to ON. Replace the pinch valve if necessary. MILLIVOLTS ARE: Both equal to +/- 399. 1 Check that the TCO2 sensor electrical connector is connected to the IMT sensor board. 2 Replace the TCO2 sensor. 3 Check the flow in the TCO2 system by priming the system with TCO2 release agent and watching it flow into the TCO2 housing through the S3 tubing and out through W tubing. Also check the A and A1 tubing in the IMT pump for pinches, leaks, and obstructions. Replace tubing if necessary. Press PgDn for more possible troubleshooting solutions. MILLIVOLTS ARE: Both equal to +/- 399. (continued) 4 Check that the TCO2 pinch valve is operating properly. To do this, go to the IMT Diagnostic screen: (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) Move the cursor to the SOLENOIDS: TCO2 field, and press Enter. If the pinch valve is operating properly, you can hear it "click" and the field will change to ON. Replace the pinch valve if necessary. Press PgDn for more possible troubleshooting solutions. MILLIVOLTS ARE: Both equal and in the range from -20 to -50. 1 Check the following: - the flow in the TCO2 system by priming the system with TCO2 release agent and watching it flow into the TCO2 housing through the S3 tubing and out through tubing W. - the A and A1 tubing in the IMT pump for pinches, leaks, and obstructions. - that the TCO2 pinch valve is operating properly. To do this, go to the IMT Diagnostic screen: (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) Move the cursor to the SOLENOIDS: TCO2 field, and press Enter. If the pinch valve is operating properly, you can hear it "click" and the field will change to ON. Replace the pinch valve if necessary. Press PgDn to continue troubleshooting. MILLIVOLTS ARE: Both equal and in the range from -20 to -50. (continued) 1 Check the following: (continued) - that the metal spring that holds the TCO2 housing together is in place and pushed all the way down. - for fluid leaking INSIDE the TCO2 Housing. The TCO2 housing gasket should appear light pink in color; if any part of it appears dark pink, this indicates that it is wet from fluid leaking inside the TCO2 housing. 2 Remove and clean the TCO2 mixer. Replace the TCO2 mixer if necessary. 3 Remove the TCO2 housing and stylet its inlet and outlet stems. Then thoroughly flush the housing with water. 4 Replace the TCO2 cartridge membrane. Press PgDn to continue troubleshooting. MILLIVOLTS ARE: Both equal and in the range from -20 to -50. (continued) 5 Replace Standard A and Standard B bottles. 6 Check the TCO2 sensor for response. 1 - Go to the IMT Diagnostic screen. (OP Menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) 2 - Remove the TCO2 electrode from the TCO2 housing. 3 - Remove the TCO2 sensor from the TCO2 cartridge membrane. 4 - Rinse the TCO2 sensor with water and dry it off. 5 - Reconnect the TCO2 sensor electrical cable to the instrument. Press PgDn to continue with this procedure. Checking the TCO2 sensor for response (continued) 6 - Place the tip of the TCO2 sensor in a cup of clean water. 7 - Press F8: Millivolts. The CO2 millivolts value should be a high NEGATIVE number (around -100). If it is not, replace the TCO2 sensor. 8 - Remove the TCO2 sensor from the cup of water and dry it off. 9 - Now place the tip of the TCO2 sensor in a cup of TCO2 Release Agent. 10 - Press F8: Millivolts. The CO2 millivolts value should be a high POSITIVE number (around +100). If it is not, replace the TCO2 sensor. Press PgDn to continue with this procedure. MILLIVOLTS ARE: Both in the range from -70 to -140. 1 Check the following: - the level of fluid in the TCO2 Release Agent bottle. - the flow in the TCO2 system by priming with TCO2 release agent and watching it flow into the TCO2 housing through the S3 tubing and out through the W tubing. - that the TCO2 bottle cap vent is not plugged. - the A and A1 tubing that is inside the IMT pump, and S3 tubing for pinches, crimps or leaks. - that the TCO2 pinch valve is operating properly. To do this, go to the IMT Diagnostic screen: (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) Move the cursor to the SOLENOIDS: TCO2 field, and press Enter. If the pinch valve is operating properly, you can hear it "click" and the field will change to ON. Replace the pinch valve if necessary. Press PgDn to continue troubleshooting. MILLIVOLTS ARE: Both in the range from -70 to -140. (continued) 2 Remove and clean the TCO2 mixer. Replace the TCO2 mixer if necessary. 3 Remove the TCO2 housing and stylet its inlet and outlet stems. Then flush the housing with water and thoroughly dry it. 4 Check the operation of the rollers in the IMT Pump by opening the IMT Pump and physically moving each roller. If a roller seems to be binding or not rolling smoothly, put one drop of Tufoil(r) on the roller and manually work the roller back and forth with your hand to lubricate that pump roller. [384] IMT Fails to Calibrate If the TCO2 sensor is the ONLY sensor that failed to calibrate, press the PgDn key 2 times and follow the "If ONLY the TCO2 sensor does not calibrate" troubleshooting that appears. 1 Check that the IMT cartridge interface (tower) is completely closed and that no tubing is being pinched by the tower. 2 Check: - for sufficient volume of Standard A, Standard B, and Flush in the bags - that the bags are connected to the correct tubing - that the bag fittings are in the down (toward the tray) position 3 Prime the IMT with Salt Bridge Solution and ensure that it is flowing out of the Salt Bridge Solution bottle through the R1 tubing. Press the PgDn key for more possible troubleshooting solutions. 4 Run an IMT condition cycle. (Op Menu > F4: System Prep > F3: IMT > F4: Cond/Dilchk > F1: Cond) 5 Run an IMT clean system. (OP menu > F4:System Prep > F6: Sys Counters > F8: Clean IMT Sys) 6 Replace the IMT cartridge. Press the PgDn key for more possible troubleshooting solutions. If ONLY the TCO2 sensor does not calibrate: Check the millivolt readings from the calibration, then page down to that reason and follow the suggested troubleshooting. Are the millivolts (mv) readings for both Standard A and Standard B are: - both positive? - both equal to +/- 399? - both equal and in the range from -20 to -70? - both in the range from -80 to -200? Press the PgDn key to see these troubleshooting solutions. MILLIVOLTS ARE: Both positive. 1 Replace the TCO2 cartridge membrane. 2 Replace the TCO2 housing gasket. 3 Check that the metal spring that holds the TCO2 housing components together is in place and pushed all the way down. 4 Check that the TCO2 housing itself is dry. The TCO2 housing gasket should appear light pink in color; if any part of it appears dark pink, this indicates that it is wet from fluid leaking inside the TCO2 housing. Replace the housing gasket, then, if necessary, the TCO2 housing. Press PgDn for more millivolts are both positive troubleshooting solutions. MILLIVOLTS ARE: Both positive. (continued) 5 Check the flow in the TCO2 system by priming the system with TCO2 release agent and watching it flow into the TCO2 housing through the X3 tubing and out through the waste tubing. Also check the A1 and XA tubing in the IMT pump for pinches, leaks, and obstructions. Replace tubing if necessary. 6 Check that the TCO2 pinch valve is operating properly. To do this, go to the IMT Diagnostic screen: (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) Move the cursor to the TCO2 field in the Solenoid portion of the screen, and press Enter. If the pinch is operating properly, you can hear it 'click' and the field will change to 'ON'. Replace the pinch valve if necessary. Press PgDn for more possible troubleshooting solutions. MILLIVOLTS ARE: Both equal to +/- 399. 1 Check that the TCO2 sensor electrical connector is connected to the IMT sensor board. 2 Replace the TCO2 sensor. 3 Check the flow in the TCO2 system by priming the system with TCO2 release agent and watching it flow into the TCO2 housing through the X3 tubing and out through the waste tubing. Also check the A1 and XA tubing in the IMT pump for pinches, leaks, and obstructions. Replace tubing if necessary. Press PgDn for more possible troubleshooting solutions. MILLIVOLTS ARE: Both equal to +/- 399. (continued) 4 Check that the TCO2 pinch valve is operating properly. To do this, go to the IMT Diagnostic screen: (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) Move the cursor to the TCO2 field in the Solenoid portion of the screen, and press Enter. If the pinch is operating properly, you can hear it 'click' and the field will change to 'ON'. Replace the pinch valve if necessary. MILLIVOLTS ARE: Both equal and in the range from -20 to -70. 1 Check: - for sufficient volume of Standard A, Standard B, and Flush in the bags - that the bags are connected to the correct tubing - that the bag fittings are in the down (toward the tray) position 2 Check the following: - the flow in the TCO2 system by priming the system with TCO2 release agent and watching it flow into the TCO2 housing through the X3 tubing and out through the waste tubing. - the X3, A1, and XA tubing in the IMT pump for pinches, crimps, or leaks. Press PgDn to continue troubleshooting. MILLIVOLTS ARE: Both equal and in the range from -20 to -70. (continued) Check the following: (continued) - that the TCO2 pinch valve is operating properly. To do this, go to the IMT Diagnostic screen: (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) Move the cursor to the TCO2 field in the Solenoid portion of the screen, and press Enter. If the pinch is operating properly, you can hear it 'click' and the field will change to 'ON'. - that the metal spring that holds the TCO2 housing together is in place and pushed all the way down. - for fluid leaking INSIDE the TCO2 Housing. The TCO2 housing gasket should appear light pink in color; if any part of it appears dark pink, this indicates that it is wet from fluid leaking inside the TCO2 housing. Replace the TCO2 housing gasket. Press PgDn to continue troubleshooting. MILLIVOLTS ARE: Both equal and in the range from -20 to -70. (continued) 3 Clean the TCO2 mixer. Replace the TCO2 mixer if necessary. 4 Remove the TCO2 housing and stylet its inlet and outlet stems. Then thoroughly flush the housing with water and dry it. REMINDER: Make sure you dry the TCO2 housing completely before reassembling. 5 Replace the TCO2 cartridge membrane. 6 Check the TCO2 sensor for response. 1 - Go to the IMT Diagnostic screen. (OP Menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) 2 - Remove the TCO2 electrode from the TCO2 housing. 3 - Remove the TCO2 sensor from the TCO2 cartridge membrane. Press PgDn to continue checking the TCO2 sensor for response. Checking the TCO2 sensor for response (continued) 4 - Rinse the TCO2 sensor with water and dry it off. 5 - Reconnect the TCO2 sensor electrical cable to the instrument. 6 - Place the tip of the TCO2 sensor in a cup of clean water. 7 - Press F8: Millivolts. The CO2 millivolts value should be a high NEGATIVE number (around -100). If it is not, replace the TCO2 sensor. 8 - Remove the TCO2 sensor from the cup of water and dry it off. 9 - Now place the tip of the TCO2 sensor in a cup of TCO2 Release Agent. 10 - Press F8: Millivolts. The CO2 millivolts value should be a high POSITIVE number (around +100). If it is not, replace the TCO2 sensor. Press PgDn to continue troubleshooting. MILLIVOLTS ARE: Both in the range from -80 to -200. 1 Check the following: - the level of fluid in the TCO2 Release Agent bottle. - the flow in the TCO2 system by priming with TCO2 release agent and watching it flow into the TCO2 housing through the X3 tubing and out through the waste tubing. - that the TCO2 bottle cap vent is not plugged. - the A1, XA, and X3 tubing for pinches, crimps or leaks. 2 Clean the TCO2 mixer. Replace the TCO2 mixer if necessary. 3 Remove the TCO2 housing and stylet its inlet and outlet stems. Then thoroughly flush the housing with water and dry it. REMINDER: Make sure you dry the TCO2 housing completely before reassembling. Press PgDn to continue troubleshooting. MILLIVOLTS ARE: Both in the range from -80 to -200. (continued) 4 Replace the TCO2 cartridge membrane. 5 Check the operation of the rollers in the IMT Pump by opening the IMT Pump and physically moving each roller. If a roller seems to be binding or not rolling smoothly, put one drop of Tufoil(r) on the roller and manually work the roller back and forth with your hand to lubricate that pump roller. 6 Check that the TCO2 pinch valve is operating properly. To do this, go to the IMT Diagnostic screen. (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) Move the cursor to the SOLENOIDS: TCO2 field, and press Enter. If the pinch valve is operating properly, you can hear it 'click' and the field will change to 'ON'. Replace the pinch valve if necessary. [390] No Sample The IMT probe did not detect (contact) any sample fluid during the level sense of the sample container, or the IMT probe level sense did not send a signal to the computer. 1 Go to the Load List screen. (Op Menu > F8: Load Samples) 2 Use F2: Next Status to select its Status = Short Samples listing. 3 Verify the its letter is correct t = tube, type of sample container in this position by checking that designation at the end of the Position field on this screen for the sample container. c = sample cup, x = SSC, l = limited cup - No level sense. Press PgDn for more troubleshooting solutions. 4 Visually check the sample container(s) for sample fluid volume. If the sample volume is low, refer to Op Guide, 2: Resolving a Short Sample Detected. 5 Check that the black probe locking guide on the IMT probe is tight. (See Op Guide 3: Replacing the IMT Probe) 6 Perform the IMT probe alignment to the inner and outer segment. (See Op Guide 4: IMT Probe Alignments) If the message reappears, call the Customer Support Center. [394] Reagent 1 probe lost steps seeking home The R1 probe did not move the proper distance. 1 Press RESET. If the error reappears, continue with step 2. 2 Unlock and raise the reagent lid. After performing a step listed below, press RESET and check the movement of the probe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 3 Check if anything is interfering with the movement of the probe: a) tubing or cabling is restricting its movement. 4 Align the R1 probe. (See Op Guide, 4: R1 Reagent Probe Alignments) Press PgDn for more troubleshooting solutions. 5 Wipe off the splined or center shaft of the R1 arm. Then lightly lubricate this shaft with Tufoil(r). 6 Check the operation of the R1 probe home sensor. a) Go to the Reagent #1 System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1 b) With the cursor at the Vertical Probe line in the Motors portion of this screen, press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J20D, is loose or unplugged. (See Op Guide, 3: Maintaining - Replacing Reagent Arm Sensors - Vertical) If the message reappears, call the Customer Support Center. [395] R1 carriage lost steps seeking home The R1 carriage did not move the proper distance. 1 Press RESET. If the error reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the carriage; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Check if anything is interfering with the movement of the carriage: a) tubing or cabling is restricting its movement. 3 Wipe off the splined center shaft and the smooth shaft on the R1 arm. (The splined shaft when turned moves the R1 carriage in and/or out; the smooth shaft is located below this splined shaft.) Then lightly lubricate these two shafts with Tufoil(r). Press PgDn for more troubleshooting solutions. 4 Check the operation of the R1 carriage home sensor. a) Go to the Reagent #1 System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F1: Reagent 1 b) Move the cursor to the Radial in/out line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field changes to PASS, call the Customer Support Center. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J20C, is loose or unplugged. (See Op Guide, 3: Replacing Reagent Arm Sensors - Radial) If the message reappears, call the Customer Support Center. [396] Reagent 1 small pump lost steps seeking home The R1 metering (500uL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the R1 500uL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the R1 probe. (See Op Guide, 3: Replacing a Reagent Probe Tip) 6 Replace the R1 reagent tubing. (See Op Guide, 3: Replacing Reagent Tubing) If the message still reappears, call the Customer Support Center. [397] Reagent 1 large pump lost steps seeking home The R1 flush (2.5 mL) pump syringe did not move the proper distance. Service Tip - To help reduce pump lost steps errors: Do not open or close the pump assembly while processing. 1 Press RESET. If the message reappears, continue with step 2. After performing a step listed below, press RESET and check the movement of the syringe; if it now moves through its complete cycle and the message disappears, stop troubleshooting. 2 Open the pump panel and use PN 270921 grease to lubricate the threads on the R1 2.5 mL syringe pump lead screw. (See Op Guide, 3: Lubricating a Pump Lead Screw) Press PgDn for more troubleshooting solutions. 3 Check the syringe gap using four thicknesses of XL printer paper. (See Op Guide, 3: Replacing a Pump Syringe) 4 Lubricate this syringe tip with PN 734557 syringe tip lubricant. (See Op Guide, 3: Lubricating a Syringe Tip) 5 Replace the R1 probe. (See Op Guide, 3: Replacing a Reagent Probe Tip) 6 Replace the R1 reagent tubing. (See Op Guide, 3: Replacing Reagent Tubing) If the message still reappears, call the Customer Support Center. (401) Reagent 2 failed to reinitialize after a process error The system failed to recover by itself from a process error. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Reagent 2 failed to reinitialize etc [401] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). (402) Reagent 1 failed to reinitialize after a process error The system failed to recover by itself from a process error. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Reagent 1 failed to reinitialize etc [402] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). (403) Sampler failed to reinitialize after a process error The system failed to recover by itself from a process error. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Sampler failed to reinitialize etc [403] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). (404) IMT Module failed to reinitialize after a process error The system failed to recover by itself from a process error. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: IMT Module failed to reinitialize etc [404] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [419] Heat torch warmup exceeded the allotted time - cuvette not used The air heater (heat torch) did not reach the proper temperature soon enough during formation of the last cuvette. 1 Press RESET. If the message reappears, continue with step 2. 2 Check the following in the cuvette formation area: a) the cuvette alignment bar thumbscrew is securely fastened. b) the cuvette formation solenoid bar is aligned to the plunger of the heat torch assembly. It it isnÕt, align it. (See Op Guide, 3: Replacing the Cuvette Diaphragm and follow the procedure for Opening the Cuvette Manufacturing Area.) Press PgDn for more troubleshooting solutions. 3 Check that the heat torch assembly connector, P13K, is connected. (See Op Guide, 3: Replacing the Heat Torch Assembly) 4 Replace the heat torch assembly. (See Op Guide, 3: Replacing the Heat Torch Assembly) If the message reappears, call the Customer Support Center. [420] Sample lid open detected during Initialize or Processing The sample lid was not closed or the sample lid sensor did not send a signal to the computer. 1 Completely close the sample lid, and then press RESET. If the message reappears, call the Customer Support Center. [421] Reagent 1 block time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Reagent 1 block time missed [421] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [425] Monopump piston sensor problem or piston did not move (sop) The control system did not detect movement of the monopump piston. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the monopump may have blown. Its fuse LED indicator, 24-5D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. 3 Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler 4 Move the cursor to the Mono Piston line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J83, is loose or unplugged. (See Op Guide, 3: Replacing the Monopump Piston Home Sensor) If the message reappears, call the Customer Support Center. [426] Monopump piston sensor problem or piston did not move (cfh) The control system did not detect movement of the monopump piston. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the monopump may have blown. Its fuse LED indicator, 24-5D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. 3 Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler 4 Move the cursor to the Mono Piston line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J83, is loose or unplugged. (See Op Guide, 3: Replacing the Monopump Piston Home Sensor) If the message reappears, call the Customer Support Center. [427] Monopump piston illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Monopump piston illegal error code [427] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [428] Monopump piston sensor problem or piston did not move (soh) The control system did not detect movement of the monopump piston. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the monopump may have blown. Its fuse LED indicator, 24-5D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. 3 Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler 4 Move the cursor to the Mono Piston line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J83, is loose or unplugged. (See Op Guide, 3: Replacing the Monopump Piston Home Sensor) If the message reappears, call the Customer Support Center. [431] Monopump valve sensor problem or valve did not move (sop) The control system did not detect movement of the monopump valve. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the monopump may have blown. Its fuse LED indicator, 24-5D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. 3 Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler 4 Move the cursor to the Mono Valve line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J84, is loose or unplugged. (See Op Guide, 3: Replacing the Monopump Rotary Valve Position Sensor) If the message reappears, call the Customer Support Center. [432] Monopump valve sensor problem or valve did not move (cfh) The control system did not detect movement of the monopump valve. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the monopump may have blown. Its fuse LED indicator, 24-5D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. 3 Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler 4 Move the cursor to the Mono Valve line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J84, is loose or unplugged. (See Op Guide, 3: Replacing the Monopump Rotary Valve Position Sensor) If the message reappears, call the Customer Support Center. [433] Monopump valve illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Monopump valve illegal error code [433] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [434] Monopump valve sensor problem or valve did not move (soh) The control system did not detect movement of the monopump valve. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the monopump may have blown. Its fuse LED indicator, 24-5D on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. 3 Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu, press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F1: IMT Sampler 4 Move the cursor to the Mono Valve line in the Motors portion of this screen, then press F2: Test Mtr Only. If the Home field DOES NOT change, the sensor has failed. Replace it, but first check to see if the sensor connector, P/J84, is loose or unplugged. (See Op Guide, 3: Replacing the Monopump Rotary Valve Position Sensor) If the message reappears, call the Customer Support Center. [444] Aliquot wheel block time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Aliquot wheel block time missed [444] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). (454) Aliquot Module failed to reinitialize after a process error The system failed to recover by itself from a process error. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: Aliquot Module failed to reinitialize etc [454] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help screen: Move the F5: More [455] IMT with troubleshooting the [xxx] error code on the Error Log cursor to the [xxx] error code line and then press Info (or the Alt-M key combination). arm block time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: IMT arm block time missed [455] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). (456) IMT probe sensed sample fluid level too soon during level check A sample fluid level was detected by the IMT probe before it entered the sample container. 1 Open the left cabinet door, insert the service key and turn it to the right (to the ÒInterlock OverrideÓ position). Then raise the sample lid. 2 Check to see if the IMT probe is obviously bent. If it is, replace it. (See Op Guide, 3: Replacing the IMT Probe) 3 Ensure the IMT probe drain is not plugged. If is appears to be plugged, run a stylet down into the drain a few times to remove any plug. 4 Press RESET. If the message reappears, call the Customer Support Center. [467] IMT aliquot critical time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: IMT aliquot critical time missed [467] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [468] IMT dilution aliquot critical time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: IMT dilution aliquot time missed [468] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [470] IMT module critical time missed The component did not move at the required time. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: IMT module time missed [470] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). (471) IMT arm failed to reinitialize after a process error The system failed to recover by itself from a process error. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: IMT Arm failed to reinitialize etc [471] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 4 For help with troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [485] LIS/HIS computer unable to respond XL tried to contact the LIS/HIS computer but did not receive a response within three seconds. 1 Press RESET. If the message clears, press RUN. If the message reappears, continue with step 2. 2 Check that the: a) LIS/HIS computer is operational. b) LIS/HIS cable is connected to the rear of the XL. If the message reappears, call the Customer Call Center. [504] Processing Segment has been moved After pressing Run or Scan, a segment was moved by the operator to a different position on the sample wheel. Samples in this segment will not be processed. 1 Add the samples to the Load List screen by editing the sample. (See Op Guide, 2: Editing and Rerunning a Sample) If the message reappears, call the Customer Call Center. [507] User deleted all processing segments The operator deleted all segments while at the Load List or the Sample Status screen using an asterisk(*) or exclamation point(!). 1 If ALL the deleted segments contain ONLY barcoded samples: Press RUN. 2 To process deleted segments which contain non-barcoded samples: a) Add the non-barcoded sample(s) to the Load List screen by editing the sample (See Op Guide, 2: Editing and Rerunning a Sample) b) Press RUN. Barcoded samples in these segments will be found during the scan of the wheel. If the message reappears, call the Customer Call Center. [517] IMT Failed to Detect Standard C 1 Visually check for sufficient volume of Standard C in its bottle. Replace if necessary. 2 Check that the C1 and C2 tubing from the Standard C bottle to the Standard C pump and from the Standard C pump to the IMT port has no pinches, leaks, or obstructions. Make sure that the tubing connections are tight. Replace the tubing if necessary. 3 Check the S0 and S1 tubing for any pinches, crimps, or leaks. Replace if necessary. Press PgDn for more possible troubleshooting solutions. 4 Check both the S0 and S1 tubing pinch valves for proper operation. To do this, go to the IMT Diagnostic screen: (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) Move the cursor to the SOLENOIDS: Sample field and press Enter. If the S0 pinch valve is operating properly, you can hear it "click" and the field will change to ON. Replace the pinch valve if necessary. Similarly, cursor to the SOLENOIDS: Sample/REF field and press Enter. 5 Check the Standards C pump operation. To do this, from the IMT Diagnostic screen: Move the cursor to the SOLENOIDS: Std C field and press the Enter key. The field should change to ON. (You should hear the pump "click" on and see Standard C being pumped into the IMT port.) Replace the Standard C pump if necessary. [524] Autoalign failed to sense Standard B alignment fluid 1 Check that the IMT cartridge interface (tower) is completely closed and that no tubing is being pinched by the tower. 2 Visually check for sufficient volume of Standard B in its bottle. 3 Remove the Standard B bottle cap and check that there is only one rubber septum inside the cap. 4 Check that the pressure foot bar on the IMT pump is completely engaged and that the IMT pump rollers are rotating freely. 5 Check the B1, S1, XS2, and S3 tubing and for any pinches, crimps, or leaks and that their connections are tight. Replace tubing if necessary. Press PgDn for more possible troubleshooting solutions. 6 Clean any salt build-ups around the S1 and XS2 tubing connections to the IMT cartridge interface and around the pogo pin connectors. 7 Replace the IMT sample and pump tubing. 8 Clean the IMT manifold. 9 Flush the IMT manifold Standard B solenoid valve. (Refer to the Operator's Guide, 5: Troubleshooting "Flushing IMT Manifold Solenoid Valves") 10 Replace the IMT cartridge. [539] IMT Rotary valve sensor problem or valve did not move (sop) The control system did not detect movement of the IMT Rotary valve. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the IMT Rotary valve may have blown. Its fuse LED indicator, 24-5B on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. Check the operation of the IMT Rotary valve motor and sensor. To do this: 1 Go to the IMT Diagnostics screen. (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) 2 Move the cursor to the IMT Rotary Valve line in the Motor portion of this screen, and then press F2: Test Mtr Only. 3 If the IMT Rotary Valve Connection field indicates FAIL, the IMT Rotary valve motor could be defective. Call the Technical Assistance Center. 4 If the IMT Rotary Valve Home field indicates FAIL, replace the IMT Rotary valve home sensor, but first check if the sensor connector, P/J84, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Rotary Valve Sensor) [540] IMT Rotary valve sensor problem or valve did not move (cfh) The control system did not detect movement of the IMT Rotary valve. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the IMT Rotary valve may have blown. Its fuse LED indicator, 24-5B on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. Check the operation of the IMT Rotary valve motor and sensor. To do this: 1 Go to the IMT Diagnostics screen. (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) 2 Move the cursor to the IMT Rotary Valve line in the Motor portion of this screen, and then press F2: Test Mtr Only. 3 If the IMT Rotary Valve Connection field indicates FAIL, the IMT Rotary valve motor could be defective. Call the Technical Assistance Center. 4 If the IMT Rotary Valve Home field indicates FAIL, replace the IMT Rotary valve home sensor, but first check if the sensor connector, P/J84, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Rotary Valve Sensor) [541] IMT Rotary valve illegal error code. The control system did not recognize the error code. 1 Press RESET. If the message reappears, continue with step 2. 2 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 3 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: IMT Rotary valve illegal error code [433] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 For help with troubleshooting the [xxx] error code: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [542] IMT Rotary valve sensor problem or valve did not move (soh) The control system did not detect movement of the IMT Rotary valve. 1 Press RESET. If the message reappears, continue with step 2. 2 The fuse for the IMT Rotary valve may have blown. Its fuse LED indicator, 24-5B on Fuse Board B in the card cage area, should be lit. If it isn't lit, replace the fuse with a like one from the Accessory Spare Parts Kit. Press PgDn for more troubleshooting solutions. Check the operation of the IMT Rotary valve motor and sensor. To do this: 1 Go to the IMT Diagnostics screen. (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) 2 Move the cursor to the IMT Rotary Valve line in the Motor portion of this screen, and then press F2: Test Mtr Only. 3 If the IMT Rotary Valve Connection field indicates FAIL, the IMT Rotary valve motor could be defective. Call the Technical Assistance Center. 4 If the IMT Rotary Valve Home field indicates FAIL, replace the IMT Rotary valve home sensor, but first check if the sensor connector, P/J84, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Rotary Valve Sensor) [543] IMT Rotary Valve lost steps (mfh) The IMT Rotary Valve did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Replace the IMT Rotary Valve seal. (See Op Guide, 3: Replacing the IMT Rotary Valve Seal.) Press PgDn for more troubleshooting solutions. 3 Check the operation of the IMT Rotary valve motor and sensor. To do this: 1 Go to the IMT Diagnostics screen. (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) 2 Move the cursor to the IMT Rotary Valve line in the Motor portion of this screen, and then press F2: Test Mtr Only. 3 If the IMT Rotary Valve Connection field indicates FAIL, the IMT Rotary valve motor could be defective. Call the Technical Assistance Center. 4 If the IMT Rotary Valve Home field indicates FAIL, replace the IMT Rotary valve home sensor, but first check if the sensor connector, P/J84, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Rotary Valve Sensor) [544] IMT Rotary Valve lost steps (mth) The IMT Rotary Valve did not move the proper distance. 1 Press RESET. If the message reappears, continue with step 2. 2 Replace the IMT Rotary Valve seal. (See Op Guide, 3: Replacing the IMT Rotary Valve Seal.) Press PgDn for more troubleshooting solutions. 3 Check the operation of the IMT Rotary valve motor and sensor. To do this: 1 Go to the IMT Diagnostics screen. (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) 2 Move the cursor to the IMT Rotary Valve line in the Motor portion of this screen, and then press F2: Test Mtr Only. 3 If the IMT Rotary Valve Connection field indicates FAIL, the IMT Rotary valve motor could be defective. Call the Technical Assistance Center. 4 If the IMT Rotary Valve Home field indicates FAIL, replace the IMT Rotary valve home sensor, but first check if the sensor connector, P/J84, is loose or unplugged. (See Op Guide, 3: Replacing the IMT Rotary Valve Sensor) [545] IMT Failed to Detect Flush Fluid 1 Check for sufficient volume of Flush fluid in its bag and that the bag fitting is in the down position (toward the tray). Replace the bag, if necessary. 2 Verify that the Flush fluid can be primed. To do this: a) Go to the Align/Prime screen. (OP menu > F4: System Prep > F3: IMT > F3: Align Prime) b) Press F7: Prime Flush. You should see Flush fluid being pumped into the IMT port. 3 Check that the following tubing connections are tight and that there are no pinches, crimps, leaks, or obstructions in the tubing: F1 and F2: from the Flush bag to the Flush pump to the IMT Port X0 and X1: from the IMT Port to the IMT Rotary valve to the IMT cartridge. Replace tubing as necessary. Press PgDn for more possible troubleshooting solutions. 4 Check the Flush pump operation. To do this, check that the Flush pump is operating and that it is dispensing the proper amount of Flush fluid. a) Go to the IMT Advanced Diagnostic screen. (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT > F8: Advanced Diag) b) Move the cursor to the Flush: field and press the Enter key twice. If the pump is operating, you should hear the pump 'click' on and off and see Flush fluid being pumped into the IMT Port. If the above does not occur, replace the Flush pump. Press PgDn to continue checking the Flush pump operation. c) Check that the Flush pump is dispensing the proper volume of fluid (refer to the guidelines listed below). If the Flush pump is not dispensing the proper volume of fluid, replace it. (Note: Pressing the Enter key twice equals one On/Off cycle.) On/Off Cycles ------------2 4 8 Proper Fluid Level in IMT Port ------------------------------------Just under the tapered section of the IMT Port Just under the injection ports for Flush and Diluent Full to the top of the IMT Port Press PgDn to continue checking the Flush pump operation. 5 Check the IMT Rotary valve operation. To do this: a) Go to the IMT Diagnostic screen. (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT) b) Press F1: All Mtr Test. If either the IMT Rotary valve HOME or CONECTION field indicates FAIL, call the Technical Assistance Center. [546] Insufficient/excess IMT Diluent in the Port The amount of Diluent in the IMT Port was not sufficient or in excess for performing the sample dilution. FOR INSUFFICIENT DILUENT: 1 Check for sufficient volume of Diluent fluid in its bottle. Replace if necessary. 2 Check that the following tubing connections are tight and that there are no pinches, crimps, leaks, or obstructions in the tubing. a) D1 tubing (from the Diluent bottle to the Diluent pump) b) D2 tubing (from the Diluent pump to the IMT port) Replace the tubing if necessary. Press PgDn for more possible troubleshooting solutions. 3 Check the Diluent pump operation. To do this, check that the Diluent pump is operating and that it is dispensing the proper amount of Diluent. a) Go to the IMT Advanced Diagnostic screen. (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT > F8: Advanced Diag) b) Move the cursor to the Diluent: field and press the Enter key twice. If the pump is operating, you should hear the pump 'click' on and off and see Diluent being pumped into the IMT Port. If the above does not occur, replace the Diluent pump. Press PgDn to continue checking the Diluent pump operation. c) Check that the Diluent pump is dispensing the proper volume of fluid (refer to the guidelines listed below). If the Diluent pump is not dispensing the proper volume of fluid, replace it. (Note: Pressing the Enter key twice equals one On/Off cycle.) On/Off Cycles ------------2 4 8 Proper Fluid Level in IMT Port ------------------------------------Just under the tapered section of the IMT Port Just under the injection ports for Flush and Diluent Full to the top of the IMT Port Press PgDn for excess diluent in the port solutions. FOR EXCESS DILUENT: 1 Check that the X0 (from the IMT port to the IMT rotary valve) tubing connection is tight and that there are no pinches, crimps, leaks, or obstructions in the tubing. Replace the tubing if necessary. 2 Stylet the IMT port. To do this, put the stylet in the center of the IMT port, and push it down as far as possible. Press PgDn to continue excess diluent in the port solutions. 3 Bleach the IMT port. To do this, a) Go to the IMT Advanced Diagnostic screen. (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT > F8: Advanced Diag) b) Move the cursor to the Port Waste: field and press the Enter key. Any remaining fluid in the port should be sucked out at this time. c) If port is now empty, place about 1 ml of 100% bleach into the port. The bleach should be immediately sucked into the IMT port drain assembly. 4 If problem persists, arrange to replace the IMT port assembly by calling the technical assistance center. [547] Autoalign failed to sense Standard A alignment fluid 1 Check that the IMT cartridge interface (tower) is completely closed and that no tubing is being pinched by the tower. 2 Check: - for sufficient volume of Standard A, Standard B, and Flush in the bags - that the bags are connected to the correct tubing - that the bag fittings are in the down (toward the tray) position 3 Prime with Salt Bridge Solution. Verify that it is flowing through the R1 tubing and into the X2 tubing. (OP menu > F4: System Prep > F3: IMT > F3: Align Prime > F1: Prime Salt) Press PgDn for more possible troubleshooting solutions. 4 Check the R1 tubing inside the Salt Bridge pinch valve for crimps. Reposition this tubing to change where the valve pinches it, or replace the tubing if necessary. 5 Check that the pressure foot bar on the IMT pump is completely engaged and that the IMT pump rollers are rotating freely. If a roller seems to be binding or not rolling smoothly, put one drop of Tufoil(r) on the roller and manually work the roller back and forth with your hand to lubricate that pump roller. 6 Check the A, B, X1, X2, and X3 tubing for any pinches, crimps, or leaks. Replace tubing if necessary. 7 Check the IMT Rotary valve for leaks and that the IMT Rotary valve tubing is properly seated. If necessary, replace the IMT Rotary valve seal. Press PgDn for more possible troubleshooting solutions. 8 Clean any salt build-ups around the X1 and X2 tubing connections to the IMT cartridge interface and around the pogo pin connectors. Open the IMT tower and clean any salt from this side of the cartridge interface connections. 9 Replace the X and XA tubing in the IMT pump. 10 Replace the IMT cartridge. [552] Incubation Wheel home sensor ON when wheel is not home Error Message: Incubate Wheel Not Detected The Incubation Wheel home sensor has two functions: 1) detects that the incubation wheel is present, 2) locates the starting point (home) for the wheel for proper positioning. After the incubation wheel has initialized, the system monitors the home sensor to detect if the wheel has been removed. Error 552 indicates that the home sensor is ON when it should be OFF. Possible causes for this error include: 1) 2) 3) incubation wheel was removed for servicing or maintenance; incubation wheel has been moved to the HOME location unexpectedly; incubation wheel HOME sensor electrical or connection problem. [561] Incorrect vessel during HM wash [562] Incorrect vessel for reagent delivery [563] Incorrect vessel for sample delivery Error Message: HM System Not Ready The proper vessel was not in position for HM module activity. 1 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log) 2 Troubleshoot any error code(s) that occurred at the exact same time or the error code immediately below this error code. For example: HM System Not Ready [561] Mon Apr 21 11:00 "Troubleshoot this error" [xxx] Mon Apr 21 11:00 3 For help troubleshooting the [xxx] error code on the Error Log screen: Move the cursor to the [xxx] error code line and then press F5: More Info (or the Alt-M key combination). [568] Reagent probe cleaner not detected during system check During each SYSTEM CHECK, the system reads a cuvette which contains a small amount of reagent probe cleaner. The cuvette readings are used to indicate if sufficient probe cleaner solution is present at the reagent drain. Before troubleshooting this problem, make sure all other SYSTEM CHECK results are OK. Possible causes for failing the probe cleaner check include: 1) 2) 3) 4) 5) probe probe probe probe probe [569] cleaner cleaner cleaner cleaner cleaner pump needs priming; bottle is empty; fluid lines are blocked or broken; drain is leaking; solution is not correct. Sample probe cleaner not detected during system check During each SYSTEM CHECK, the system reads a cuvette which contains a small amount of sample probe cleaner. The cuvette readings are used to indicate if sufficient probe cleaner solution is present at the sample drain. Before troubleshooting this problem, make sure all other SYSTEM CHECK results are OK. Possible causes for failing the probe cleaner check include: 1) probe cleaner pump needs priming; 2) probe cleaner bottle is empty; 3) probe cleaner fluid lines are blocked or broken; 4) probe cleaner drain is leaking; 5) probe cleaner solution is not correct. [571] Vessel feeder timeout The HM vessel feeder is started whenever the vessel track needs refilling. The vessel feeder motor will run and supply new vessels to refill the vessel track. A "track full" sensor, located at the top of the vessel feed track, is used to indicate when vessels have filled the track. If the track sensor does not indicate that it is full after the vessel feeder has been on for 2 minutes, the motor is stopped and this error set. Possible causes for this error include: 1) 2) 3) vessel feeder supply is empty; vessel feeder is jammed; vessel track full sensor is not functioning properly. Check the vessel feeder for vessels and ensure the feeder is not jammed. Then press RESET and observe the vessel feeder for proper operation. [572] Vessel present timeout Each time a vessel is loaded onto the HM incubate wheel, the "vessel present" sensor is checked. The "vessel present" switch sensor is located at the end of the vessel track near the "T" junction. The sensor is activated as the new vessel enters the track for loading. If the sensor does not activate, the loading is stopped and this error set. Possible causes for this error include: 1) 2) vessel track is jammed or obstructed; the vessel track around the vessel friction drive wheel might be empty, or missing vessels (the vessels should be stacked together around the 3) 4) wheel, so that they push each other along the track); vessel track friction drive motor is not functioning properly; vessel present sensor is not functioning properly. [577] Vessel shuttle guide stuck - will not engage The vessel shuttle guide is used to move reaction vessels between the HM wash wheel, incubate wheel, and the vessel load/unload track. When the vessel shuttle guide is activated, its position (up or down) is verified using an optical sensor. Error 577 indicates the guide is stuck in the up position. Possible causes for this error include: 1) an obstruction (perhaps the guide is hitting a vessel when moving down); 2) the guide is sticking or is not working smoothly; 3) improper vessel transfer alignments; 4) an electrical problem with either the solenoid or the sensor. [578] Vessel shuttle guide stuck - will not retract The vessel shuttle guide is used to move reaction vessels between the HM wash wheel, incubate wheel, and the vessel load/unload track. When the vessel shuttle guide is activated, its position (up or down) is verified using an optical sensor. Error 578 indicates the guide is stuck in the down position. Possible causes for this error include: 1) an obstruction (perhaps the guide is hitting a vessel when moving up); 2) the guide is sticking or is not working smoothly; 3) improper vessel transfer alignments; 4) an electrical problem with either the solenoid or the sensor. [579] Vessel Transfer lost steps moving to wash wheel The vessel transfer motor is used to move reaction vessels between the HM wash wheel, incubate wheel, and the vessel load/unload track. When the vessel transfer motor is moved, a position encoder is used to verify that the motor moved the proper distance. Error 579 indicates the motor did not move the proper distance when transferring a vessel to the wash wheel. Possible causes for this error include: 1) 2) 3) 4) an obstruction (perhaps another vessel); improper vessel transfer alignments; the vessel transfer guide is not functioning properly; an electrical or motor problem. [580] Vessel Transfer lost steps moving to incubate wheel The vessel transfer motor is used to move reaction vessels between the HM wash wheel, incubate wheel, and the vessel load/unload track. When the vessel transfer motor is moved, a position encoder is used to verify that the motor moved the proper distance. Error 580 indicates the motor did not move the proper distance when transferring a vessel to the incubate wheel. Possible causes for this error include: 1) 2) 3) 4) an obstruction (perhaps another vessel); improper vessel transfer alignments; the vessel transfer guide is not functioning properly; an electrical or motor problem. [581] Check reaction vessel waste - Reset counter The HM module automatically unloads used reaction vessels into the vessel waste container, located behind the right front door. The system tracks how many vessels have been unloaded into the waste container. When this count reaches 250, no more unloading is permitted until the waste is emptied and the counter reset. The counter is reset using the HM COUNTERS screen. This screen is accessed from the SYSTEM PREP menu, then select F6: SYSTEM COUNTERS, then press F6: HM COUNTERS. Always ensure that the waste is actually emptied when resetting the waste count in the HM COUNTERS screen. This prevents back-ups at the waste container. [582] Incubate Wheel temperature out of range The HM module thermal sensor readings are indicating that the incubate ring temperature is out of range. The sensor should read 42.0 - 44.0. Check the HM module incubate temperature using the temperature probe. If the temperature you read is close to normal (40-46 deg C), try calibrating the HM temperature using TEMP MONITOR screen under SYSTEM PREP menu. If the temperature is not normal, some possible causes include: 1) 2) 3) HM thermal sensor is disconnected, not installed properly, or damaged; HM incubate heater is disconnected or has failed; blown fuse. [583] Vessel mixer 1 - no revolutions detected The vessel mixers are used to resuspend reaction vessels after magnetic separation and wash steps. When the mixer motors are activated, the spinning motion causes the mixer heads to move up and contact the vessels. The mixers have a magnet located in the side of the mixer head. A sensor located on a small PC board adjacent the mixers senses the magnet as it passes by. For the sensor to activate, the mixer heads must be in the up position and rotating. Error 583 indicates the sensor for mixer #1 did not activate properly. Possible causes for this error include: 1) mixers sticking - not moving up & down smoothly; 2) mixers not rotating properly; 3) electrical or connection problem (connections reversed??). [584] Vessel mixer 2 - no revolutions detected The vessel mixers are used to resuspend reaction vessels after magnetic separation and wash steps. When the mixer motors are activated, the spinning motion causes the mixer heads to move up and contact the vessels. The mixers have a magnet located in the side of the mixer head. A sensor located on a small PC board adjacent the mixers senses the magnet as it passes by. For the sensor to activate, the mixer heads must be in the up position and rotating. Error 584 indicates the sensor for mixer #2 did not activate properly. Possible causes for this error include: 1) mixers sticking - not moving up & down smoothly; 2) mixers not rotating properly; 3) electrical or connection problem (connections reversed??). [586] Vessel Aspirator 1 - Possible obstruction The HM wash station has two probes used to aspirate and refill reaction vessels. When aspirating from reaction vessels, each probe uses a pressure sensor to ensure that the probe is clear and not clogged. If the probe is clogged, the pressure sensor will exceed its limit. Note: Error 586 indicates a problem with the W1 wash probe. Possible causes for this error include: 1) 2) 3) clogged probe or tubing; pressure sensor not connected properly; pressure sensor not operating properly. Press Page Down for suggested troubleshooting. To check whether the wash station aspirate probe(s) are operating OK, temporarily remove the probe(s) from the wash station housing, and place the probes in an empty test tube. Using the PUMP PRIME screen under SYSTEM PREP menu, select HM WASH PUMP to prime the wash pump. Observe the fluid in the test tube during the pump prime. If the probe is operating properly, the fluid should fill in the tube, and then empty as the aspirators are turned on. If the fluid does not empty, the probe is likely clogged. Replace or clean the probe, and repeat the test. If the fluid empties normally, the problem could be the pressure sensor not operating properly. Note: the W1 and W2 probes are identical, and can be swapped. If the one of the probes is indicating a problem, try swapping with the other probe. [588] Vessel Aspirator 2 - Possible obstruction The HM wash station has two probes used to aspirate and refill reaction vessels. When aspirating from reaction vessels, each probe uses a pressure sensor to ensure that the probe is clear and not clogged. If the probe is clogged, the pressure sensor will exceed its limit. Note: Error 588 indicates a problem with the W2 wash probe. Possible causes for this error include: 1) 2) 3) clogged probe or tubing; pressure sensor not connected properly; pressure sensor not operating properly. Press Page Down for suggested troubleshooting. To check whether the wash station aspirate probe(s) are operating OK, temporarily remove the probe(s) from the wash station housing, and place the probes in an empty test tube. Using the PUMP PRIME screen under SYSTEM PREP menu, select HM WASH PUMP to prime the wash pump. Observe the fluid in the test tube during the pump prime. If the probe is operating properly, the fluid should fill in the tube, and then empty as the aspirators are turned on. If the fluid does not empty, the probe is likely clogged. Replace or clean the probe, and repeat the test. If the fluid empties normally, the problem could be the pressure sensor not operating properly. Note: the W1 and W2 probes are identical, and can be swapped. If the one of the probes is indicating a problem, try swapping with the other probe. [594] Vessel Transfer lost steps moving from home The vessel transfer motor is used to move reaction vessels between the HM wash wheel, incubate wheel, and the vessel load/unload track. When the vessel transfer motor is moved, a position encoder is used to verify that the motor moved the proper distance. Error 594 indicates the motor did not move the proper distance when moving from home. Possible causes for this error include: 1) 2) 3) 4) an obstruction (perhaps another vessel); improper vessel transfer alignments; the vessel transfer guide is not functioning properly; an electrical or motor problem. [595] Vessel Transfer lost steps moving from home The vessel transfer motor is used to move reaction vessels between the HM wash wheel, incubate wheel, and the vessel load/unload track. When the vessel transfer motor is moved, a position encoder is used to verify that the motor moved the proper distance. Error 595 indicates the motor did not move the proper distance when moving from home. Possible causes for this error include: 1) 2) 3) 4) an obstruction (perhaps another vessel); improper vessel transfer alignments; the vessel transfer guide is not functioning properly; an electrical or motor problem. [672] Insufficient/excess IMT Diluent in the Port The amount of Diluent in the IMT Port was not sufficient or in excess for performing the sample dilution. FOR INSUFFICIENT DILUENT: 1 Check for sufficient volume of Diluent fluid in its bottle. Replace if necessary. 2 Check that the following tubing connections are tight and that there are no pinches, crimps, leaks, or obstructions in the tubing. a) D1 tubing (from the Diluent bottle to the Diluent pump) b) D2 tubing (from the Diluent pump to the IMT port) Replace the tubing if necessary. Press PgDn for more possible troubleshooting solutions. 3 Check the Diluent pump operation. To do this, check that the Diluent pump is operating and that it is dispensing the proper amount of Diluent. a) Go to the IMT Advanced Diagnostic screen. (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT > F8: Advanced Diag) b) Move the cursor to the Diluent: field and press the Enter key twice. If the pump is operating, you should hear the pump 'click' on and off and see Diluent being pumped into the IMT Port. If the above does not occur, replace the Diluent pump. Press PgDn to continue checking the Diluent pump operation. c) Check that the Diluent pump is dispensing the proper volume of fluid (refer to the guidelines listed below). If the Diluent pump is not dispensing the proper volume of fluid, replace it. (Note: Pressing the Enter key twice equals one On/Off cycle.) On/Off Cycles ------------2 4 8 Proper Fluid Level in IMT Port ------------------------------------Just under the tapered section of the IMT Port Just under the injection ports for Flush and Diluent Full to the top of the IMT Port Press PgDn for excess diluent in the port solutions. FOR EXCESS DILUENT: 1 Check that the X0 (from the IMT port to the IMT rotary valve) tubing connection is tight and that there are no pinches, crimps, leaks, or obstructions in the tubing. Replace the tubing if necessary. 2 Stylet the IMT port. To do this, put the stylet in the center of the IMT port, and push it down as far as possible. Press PgDn to continue excess diluent in the port solutions. 3 Bleach the IMT port. To do this, a) Go to the IMT Advanced Diagnostic screen. (OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT > F8: Advanced Diag) b) Move the cursor to the Port Waste: field and press the Enter key. Any remaining fluid in the port should be sucked out at this time. c) If port is now empty, place about 1 ml of 100% bleach into the port. The bleach should be immediately sucked into the IMT port drain assembly. 4 If problem persists, arrange to replace the IMT port assembly by calling the technical assistance center.
© Copyright 2024