Sales Manual 2014 Glacier Express | Zermatt Shuttle | Furka vehicle transport Version July 2013 Your ticket to adventure. www.mgbahn.ch 22 Matterhorn Gotthard Bahn The Alpine adventure No. 1 railway Contents The Matterhorn Gotthard Bahn is one of Switzerland’s largest railway companies with a network of over 144 kilometres extending from Disentis and Göschenen to Zermatt – from the Gotthard to the Matterhorn. The famous Glacier Express is the company’s major touristic attraction. The Alpine adventure No. 1 railway 2 Destinations on routes 3 Travel to Zermatt – by train 4 Travel to Zermatt – by car 5 Travel to Zermatt – by coach 6 Glacier Express 7 Glacier Express – The slowest express train in the world 8 Glacier Express – Railway route 9 Glacier Express – Timetables & Fares 10 Glacier Express – Sections, surcharge & class system 11 Glacier Express – Carcompositions 2013/2014 12 Glacier Express – Carcompositions 2013/2014 13 Glacier Express – Purchase of tickets 14 Glacier Express – Reservation & Terms and Conditions 15 Glacier Express – Catering services 16 Glacier Express – Mountain passes by coach 17 Glacier Express – Luggage transportation 18 Glacier Express – Free promotional material 19 Peaks of the World 20 Bernina Express 21 Matterhorn Gotthard Bahn Furka car transport 22 Bahnhofplatz 7, CH-3900 Brig Adventure offers 23 Phone +41 (0)848 642 442 Notes24 Fax +41 (0)27 927 77 79 Zurich Lucerne Berne Geneva [email protected] www.mgbahn.ch www.facebook.com/mgbahn.ch General: Subject to programme and price modifications! 1 EURO=CHF 1.30 (The daily exchange rate applies) 3 3 Titel Destinations on Matterhorn Gotthard Bahn routes Surselva – Disentis/Sedrun Visp – Visp Valley Disentis is the starting point of the Matterhorn Gotthard Bahn. The Surselva region is a richly-varied skiing and hiking area. The source of the river Rhine lies in the vicinity of the Oberalp Pass. www.disentis-sedrun.ch The tiny town of Visp is the gateway to the worldfamous resorts of Zermatt and Saas Fee. The region around Visp is known for its vast variety of hiking and skiing attractions. www.rund-um-visp.ch Ursern Valley – Andermatt Zermatt Many fascinating Alpine passes and unsurfaced roads lead from Andermatt and the Ursern Valley into the surrounding valleys, all with views of majestic mountains, glistening glaciers and verdant valleys. Andermatt is an ideal summer or winter resort. www.andermatt.ch The traffic-free village of Zermatt at the Matterhorn has become one of the major summer and winter sports resorts. Zermatt is particularly distinguished by its idyllic mountain-village ambience, top-quality hotels, modern and efficient mountain railways and its rich variety of international skiing and hiking arenas with numerous mountain restaurants. www.zermatt.ch Goms Goms nestles in a magnificent mountain world in the upper section of the Rhone Valley. Goms is the birthplace of the worldrenowned hotelier Cäsar Ritz and its villages still retain the traditional Valais style. In Wintertime the Goms is one of the largest cross country regions of Switzerland. www.goms.ch Aletsch UNESCO Aletsch (Riederalp, Bettmeralp, Fiescheralp) lies on a plateau high above the Rhone Valley, on the largest and longest ice-stream in the Alps – the 23 km long and over 900 m deep Aletsch Glacier. www.aletscharena.ch Brig Brig in the Rhone Valley is the main town in the German speaking Upper Valais and starting point of the road over the Simplon Pass open all year round. Brig’s landmark is the baroque Stockalper Castle. www.brig.ch Round trips Round trips by rail are now more of a pleasure than ever, thanks to the new Lötschberg Base Tunnel. The classic tour starts in Lucerne or Bern and from there goes to Visp – Brig – Andermatt and back to Lucerne or Bern, taking in the most unspoiled part of Switzerland – the Alps – plus a ride on the Matterhorn Gotthard Bahn. Countless variations are possible Route by train via Lötschberg-Base Tunnel Travel time Zurich – Visp Zurich – Brig Zurich – Zermatt Berne – Zermatt Interlaken – Zermatt Geneva Airport – Zermatt Zurich Airport – Zermatt 1 hour 59 min. 2 hour 08 min. 3 hour 11 min. 2 hour 06 min. 2 hour 13 min. 3 hour 47 min. 3 hour 35 min. 44 Travel to Zermatt – by train MGB_TerminalTaesch_F12_2685x1280_E.indd 1 By train Zermatt Shuttle Direct rail links from Swiss cities and airports. From Visp/Brig – junction of all Swiss Federal Railway routes from the north (Germany/Lötschberg), west (Lake Geneva line) and south (Simplon/ Milan) – the Matterhorn Gotthard Bahn carries travellers to Zermatt in 60 minutes, with trains at hourly/half hourly intervals. The journey through the ruggedly romantic Visp Valley is an exciting prelude to your holiday. Resorts are strung like pearls: the old mountaineering village of St. Niklaus, the sunny Grächen plateau, Randa, tranquil yet always interesting; and last but not least, Täsch. The Matterhorn Gotthard Bahn shuttle trains run at 20 minute intervals daily into the centre of Zermatt. Individual fare Cl. Brig–Zermatt Brig–Zermatt Visp–Zermatt Visp–Zermatt 2. 1. 2. 1. One way CHF 36.00 63.00 35.00 62.00 € 27.20 48.40 26.90 47.60 Group fare from 10 persons. Free: every 10th person free. One way Return CHF CHF € € Adults 6.40 4.90 12.80 9.80 Children 6 – 16, ½-Fare Card, Swiss Card 3.20 2.40 6.40 4.90 GA, Swiss Pass, Children –6 with Junior Card 0.00 0.00 Return CHF € Individual fare Täsch – Zermatt One WayReturn 72.00 126.00 70.00 124.00 55.40 96.90 53.80 95.30 CHF € Timetable Zermatt Shuttle ½-Fare Card, GA, Swiss Card, Swiss-Pass, Children 6–16 years: 50% Eurailpass: 25% Group fare Cl. One way CHF € Brig–Zermatt 2. 28.80 22.10 Brig–Zermatt 1. 50.40 38.70 Visp–Zermatt 2. 28.00 21.50 Visp–Zermatt 1. 49.60 38.10 Group fare Täsch – Zermatt €CHF Adults 8.00 6.10 Children 6 – 16, ½-Fare Card, Swiss Card 4.00 3.10 GA, Children –6 with Junior-Card 0.00 0.00 € 16.00 12.30 8.00 6.20 Return CHF 57.60 100.80 56.00 99.20 44.30 77.50 43.10 76.30 Zermatt – Täsch Day 06.00 xx.20 Night 22.30 23.00 Night Fr–Su 02.00 >>> 22.00 xx.40 00.00 01.00 03.00 04.00 05.00 Täsch – Zermatt Day 06.00 xx.20 Night 22.30 23.30 Night Fr–Su 01.30 02.30 >>> 22.00 xx.40 00.30 03.30 04.30 05.30 5 5 Titel to Zermatt – by car Travel Park directly in the station. Matterhorn Terminal Täsch car parking There are 2100 covered car park spaces at the Matterhorn Terminal Täsch in Täsch. 365 days/24 hours. No need of reservation. The car park at the Matterhorn Terminal Täsch (P MTT) is designed for vehicles no more than 2,30 m high. Larger vehicles can park in the car park at the entrance to Täsch (P2 Schali). Prices parking for private cars CHF 2 hours 4 hours 8 hours 1 day from 8 days 4.00 7.00 13.00 14.50 13.50 € 3.00 5.30 10.00 11.10 per day 10.30 per day Baggage inividuals Convenient transport of visitors’ baggage between Täsch and Zermatt. With the free baggage trolley from parking directly into the shuttle-train. Deposit of CHF 5.00 per trolley (will be refunded). Parking and train-station are in the same building. 2 Schali Matter Vispa Matterhorn Gotthard Bahn MTT Zermatt Täsch 800 m Visp Parking Matterhorn Terminal Täsch Phone +41 (0)27 967 12 14 Fax +41 (0)27 967 12 14 www.matterhornterminal.ch [email protected] Matterhorn Gotthard Bahn Station Täsch Phone +41 (0)848 642 442, Fax +41 (0)27 927 75 09 [email protected] Station Zermatt Phone +41 (0)848 642 442, Fax +41 (0)27 927 74 74 [email protected] www.mgbahn.ch 66 Travel to Zermatt – by coach Matterhorn Terminal Täsch Free Bus Parking* Free luggage transfer for groups* The car park at the Matterhorn Terminal Täsch (P MTT) is designed for vehicles no more than 2,30 m high. Larger vehicles can park in the car park at the entrance to Täsch (P2 Schali). Prices parking for buses 4 hours 8 hours 24 hours per day CHF 20.00 30.00 40.00 40.00 € 15.30 23.00 30.70 30.70 *For train users bus parking and group luggage transport is included! Zermatt Shuttle Group fare Täsch–Zermatt One way Booking until 16.00 h on the preceding day - approximate time of arrival - group name - the quantity of baggage - hotel in Zermatt All year round, except on Saturdays during the winter season From 08.00 h until 18.00 h Luggage trolleys for individual luggage transfer are also provided free of charge (against a refundable deposit of CHF 5.00) CHF € Adults 6.40 4.90 Children 6–16 years, ½-Fare Card, Swiss Card 3.20 2.40 GA, Swiss Pass, Children – 6 years / with Junior Card 0.00 Return CHF 12.80 6.40 € 9.80 4.90 0.00 Group fare from 10 persons. Free: every 10th person free. Arrival Parking Drive your coach into one of the bays in front of P MTT. Drop off your passengers in front of P MTT. Your passengers must then wait inside the terminal or, if the group has a tour guide, can continue on to Zermatt in the “Zermatt Shuttle”. As the coach driver, you must first get a free parking ticket for a space In P2 Schali and then park your coach (alone) in P2 Schali. You can then use the free bus service to return to P MTT. IMPORTANT: Be sure to keep your ticket right up to your departure! With luggage The luggage will be transferred to a VIP luggage cart, as booked. Employees of the Matterhorn Gotthard Bahn will ensure the VIP group luggage cart is loaded onto the Zermatt Shuttle to Zermatt and there unloaded onto the station concourse. The hotel will then pick up the VIP group luggage cart from the station concourse in Zermatt. After unloading the luggage, the hotel will take the VIP group luggage cart back to the station in Zermatt. Important Free bus service The free bus service between P MTT and P2 Schali operates from 08.00 h to 18.00 h. Departure Parking Your passengers first travel on the Zermatt Shuttle to Täsch and there have to wait. You, as the coach driver, can use the free bus service to return to P2 Schali. There, pick up your vehicle (keeping your parking ticket ready to raise the barrier) and then pick up your passengers from the terminal. Your coach can then depart from the terminal. With luggage The hotel will collect a VIP group luggage cart from the station in Zermatt. After loading the luggage onto the cart, the hotel will take the cart to the station in Zermatt. There, employees of the Matterhorn Gotthard Bahn will ensure that the VIP group luggage cart is put on the Zermatt Shuttle to Täsch and there unloaded at the terminal. The luggage then has to be transferred from the VIP group luggage cart to the coach. 7 7 Titel 8 Glacier Express The slowest express train in the world Travel on famous Swiss mountain railways from St. Moritz to Zermatt or vice versa, from Piz Bernina to the Matterhorn. An 8 hour railway journey across 291 bridges, through 91 tunnels and across the Oberalppass at 2,033 metres above sea level. A panoramic trip through the Alps in the heart of Switzerland. The Glacier Express: the most beautiful route between the sights of the Graubünden holiday region, central Switzerland, including Lake Lucerne and Lucerne itself (connection in Andermatt), the sunny Wallis region with its glacial landscape, and the exciting regions of the south. Travel in comfort through the unspoilt natural beauty of a landscape rich in ancient, mountain forests, peaceful Alpine meadows, rushing mountain streams and mountain valleys, rich in tradition and centuries-old culture. Glistening mountains in summer, a snow-covered fairytale landscape in winter, magical blossoms in spring, lush, opulent colours in autumn. The Glacier Express is an experience throughout the year! Glacier Express – a gateway to Switzerland. In Chur, Andermatt and Brig/Visp you will have good connections to the public trains. In summer, three identical trains will run daily between St. Moritz and Zermatt and vice versa. In winter one train in each direction. Each of these trains consists of two first-class panorama carriages and three second-class panorama carriages. In the middle of the train, between first and second class, there is a service car. Food is freshly prepared in the kitchen and the bar section has 24 standing places. All Glacier Express trains are non-smoking trains. All coaches are air-conditioned. Glacier Express as a day trip In addition to the original stretch the Glacier Express can be experienced from Visp/Brig to Chur (4 ½ hours) – or vice versa – also as a day trip from Zurich (9 hrs.), Lucerne (9 hrs.) or Interlaken (10 to 11 hrs.) (green lines on the map). www.glacierexpress.ch www.facebook.com/glacierexpress.ch 9 Glacier Express – Railway route Glacier Express Gornergrat Bahn Day trip Simplonpass (by coach) Simplontunnel (by train) Gotthardtunnel (by coach) Gotthardtunnel (by train) Lenzerheide Berninapass (by coach) Bernina Express (by train) 6 4 2 5 Lötschberg Basistunnel (by train) 3 Furka Basistunnel (coach ferry) Furkapass (by coach) 1 6 Oberalppass (by train/coach) Oberalppass 2033 m 2000 1800 St. Moritz Zermatt 1604 m 1600 Davos Realp 1400 Münster 1200 Andermatt Oberwald Bergün Mörel Ilanz Rheine gorge 670 m 630 m Thusis 1200 600 Chur 400 585 m 200 m above sea level 1400 800 Tiefencastel Reichenau 1600 1000 1032 m Trun Brig Visp Landwasser Viaduct 1130 m Fiesch 400 1500 m Disentis Stalden 600 Albula line 1435 m St. Niklaus 1000 800 1540 m Sedrun 2000 1775 m 1800 Celerina Samedan 200 0 20 40 60 80 120 140 160 180 200 220 240 260 291 km m above sea level UNESCO World heritage: “Swiss Alps Jungfrau-Aletsch” “The Rhaetian Railway in the Landscape of the Bernina/Albula” 10 Glacier Express – Timetables & Fares Timetable Winter season 15 December to 9 May 2014 Train No. 902 903 Zermatt Visp Brig Fiesch Oberwald Andermatt Andermatt Disentis/Mustér Disentis/Mustér Chur Thusis Tiefencastel Filisur Bergün/Bravuogn Samedan Celerina St. Moritz dep. 8:52 I dep. 10:18 dep. 10:48 arr. 11:21 dep. 11:46 arr. 11:54 dep. 12:55 arr. 13:27 arr. 14:34 arr. 15:28 arr. 15:47 arr. 16:01 arr. 16:13 arr. 16:46 arr. 16:53 arr. 16:58 arr. arr. arr. arr. dep. arr. dep. arr. dep. dep. dep. dep. dep. dep. dep. dep. dep. 17:00 16.02 15:40 15:10 14:18 13:54 13:50 12:37 12:27 11:27 10:33 10:15 10:01 9:47 9:17 9:05 9:02 Timetable Summer season 10 May 2014 to 26 October 2014 9003 dep. dep. dep. dep. arr. dep. arr. dep. arr. arr. arr. arr. arr. arr. arr. arr. 7:52 I I 9:18 9:52 10:21 10:46 10:54 11:55 12:27 13:34 I I 14:28 14:47 15:01 15:13 15:46 15:53 15:58 9022 dep. dep. dep. dep. arr. dep. arr. dep. arr. arr. arr. arr. arr. arr. arr. arr. 8:52 I I 10:18 10:48 11:21 11:46 11:54 12:55 13:27 14:34 I I 15:28 15:47 16:01 16:13 16:46 16:53 16:58 Bus1 Zug Nr. 9041 dep. 9:52 dep. 10:33 I dep. 11:18 dep. 11:48 dep. I arr. 12:46 dep. 12:54 arr. 13:55 dep. 14:27 arr. 15:34 I I arr. 16:28 arr. 16:47 arr. 17:01 arr. 17:13 arr. 17:46 arr. 17:53 arr. 17:58 dep. 14:45 arr. 16:15 ) 31 May – 21 September 2014 2) 10 May – 26 October 2014 1 Zermatt St. Niklaus Visp Brig Fiesch Oberwald Andermatt Andermatt Disentis/Mustér Disentis/Mustér Chur Chur Davos Platz Thusis Tiefencastel Filisur Bergün/Bravuogn Samedan Celerina St. Moritz Route 2. Cl. 1. Cl. CHF € CHF € incl. surcharge + meal (plate of the day and dessert) 2. Cl. CHF 1. Cl. € arr. 11:15 dep. 9:45 arr. arr. arr. arr. arr. dep. arr. dep. arr. dep. dep. dep. dep. dep. dep. dep. dep. 9032 9053 17:00 I 16:02 15:40 15:10 14:37 13:54 13:50 12:37 12:27 11:27 I I 10:33 10:15 10:01 9:47 9:17 9:05 9:02 arr. 18.00 I I arr. 16:40 arr. 16:10 arr. 15:37 dep. 15:08 arr. 14:50 dep. 13:37 arr. 13:27 dep. 12:27 I I dep. 11:33 dep. 11:15 dep. 11:01 dep. 10:47 dep. 10:17 dep. 10:05 dep. 10:02 Fares for groups from 10 persons (without surcharge) 1. Cl. 2. Cl. Winter promotion 15 December 2013 to 30 April 2014 Fares for groups from 10 persons Route Bus1 ) 10 May – 12 October 2014 (Zermatt – Brig; Brig – Zermatt provisional) St. Moritz–Zermatt 145.00 111.50 254.00 195.40 St. Moritz–Brig 109.00 83.80 191.00 146.90 St. Moritz–Andermatt 80.00 51.50 140.00 107.00 Davos Platz–Zermatt 136.00 104.60 239.00 183.80 Davos Platz–Brig 102.00 78.40 179.00 137.60 Davos Platz–Andermatt 73.00 56.40 128.00 98.40 Chur–Zermatt 113.00 86.90 198.00152.30 Chur–Visp 81.20 62.50 142.40 109.50 Chur–Brig 77.00 59.20 135.00 103.80 Andermatt–Zermatt 70.00 53.80 123.00 94.60 Täsch–Zermatt Transfer 8.00 6.20 14.00 93.10 dep. dep. dep. dep. dep. dep. dep. 16:00 15:27 15:02 14:40 14:10 I 13:08 12:50 11:37 11:27 10:27 I I 9:33 9:15 9:01 8:47 8:17 8:05 8:02 3 Individual fares to 9 persons (without surcharge) 9011 arr. arr. arr. arr. arr. dep. arr. dep. arr. dep. CHF € St. Moritz–Zermatt 104.00 80.00 147.60 113.50 St. Moritz–Brig 8 9.60 68.90 112.40 94.10 St. Moritz–Andermatt 78.00 60.00 102.00 78.40 Zermatt–Andermatt 74.00 57.00 95.20 73.40 Chur–Zermatt 91.20 70.20 125.20 96.40 Chur–Brig 76.80 59.20 100.00 77.00 CHF € 116.0089.20 87.20 67.10 64.00 49.20 110.4084.90 81.60 62.70 58.40 44.90 90.40 69.50 65.00 50.00 61.60 47.40 56.00 43.00 6.40 4.90 CHF € 203.20 156.30 152.80 117.50 112.00 86.10 191.20 147.00 143.20 110.10 102.40 78.70 158.40 121.80 114.00 87.70 108.00 83.10 98.40 75.60 11.20 8.60 Important: Groups: Groups from 10 persons receive one free journey for every 10 persons W ith ½-Fare Card or Swiss Card 50% discount. General season ticket (GA), Swiss Pass and one-day tickets are valid The Junior Card entitles children to age 16 accompanied by a parent to free travel Children: 6 years: free 6–16 years: 50% discount The Junior Card entitles children to age 16 accompanied by a parent to free travel 11 Glacier Express – Sections, surcharge & class system Sections of the Glacier Express route Surcharge Glacier Express From* To* Zermatt/Täsch St. Moritz Zermatt/TäschLenzerheide/Davos Zermatt/TäschFilisur Zermatt/TäschChur Zermatt/TäschAndermatt 2. Cl. 1. Cl. Saison CHF € Winter (12.15.13–05.09.14) Summer (05.10.14–10.26.14) 13.00 10.0013.00 10.00 33.00 25.30 25.30 CHF 33.00 € Visp/Brig St. Moritz Visp/BrigLenzerheide/Davos Visp/BrigFilisur Visp/BrugChur Andermatt St. Moritz AndermattLenzerheide/Davos AndermattFilisur *Also possible other direction. Please note Short-distance routes No free place and no commission on supplements. The prices in this sales manual are always calculated without supplements. The supplements above are to be added on to the corresponding prices. The supplements are to be paid in full by all passengers, including children and bearers of travel discount cards. Exceptions are children under six years old for whom no seat is required. Owners of a TCV, Eurailcard and Swiss Travel system must also pay the supplement. The earphones for the info system and an information booklet about the Glacier Express are included in the supplement. The Glacier Express trains are reserved exclusively for the use of groups and individual guests who book a trip for the entire route between Zermatt and St. Moritz or vice versa. Groups who use short-distance routes such as Chur – Andermatt are automatically booked on regional trains (not Glacier Express trains). Please note that when advertising your tours, this journey (short-distance route) may not be advertised under the name “Glacier Express” and a supplement must be paid. The Glacier Express logo must only be used for journeys on section of the Glacier Express. Class system 1st class panoramic viewing cars Oversized windows which extend into the roof cove provide allround panoramic views. 36 seats (6 x four-seater and 6 x two-seater compartments, central aisle carriage) with table or 30 seats (5 x four-seater and 5 x two-seater compartments). Air conditioning – sealed windows. 2nd class panoramic viewing cars Oversized windows which extend into the roof cove provide allround panoramic views. 48 seats (12 x four-seater compartments, central aisle carriage) with table Air conditioning – sealed windows. Map of the seats 1st class panoramic car 36 places 1st class panoramic car (for disabled people) 30 places 2nd class panoramic car 48 places 12 Glacier Express – Carcompositions 2013/2014 Winter (15 December 2013 to 9 May 2014) To St. Moritz Train 902 / Zermatt – Brig – Andermatt – Chur – St. Moritz 1st class car 041 1st class car 042 Service car 2nd class car 044 2nd class car 045 2nd class car 046 Meals brought to your seat Drinks brought to your seat Panoramabar in the service car Summer (10 May to 26 October 2014) To St. Moritz Train 900 / Zermatt/Brig – Andermatt – Chur – St. Moritz (runs from 10 May to 12 October 2014) (Zermatt – Brig provisional) 1st class car 021 1st class car 022 Service car 2nd class car 024 2nd class car 025 2nd class car 026 2nd class car 034 2nd class car 035 2nd class car 036 Meals brought to your seat Drinks brought to your seat Panoramabar in the service car Train 902 / Zermatt – Brig – Andermatt – Chur – St. Moritz 1st class car 031 1st class car 032 Service car Meals brought to your seat Drinks brought to your seat Panoramabar in the service car Train 904 / Zermatt – Brig – Andermatt – Chur – St. Moritz (runs from 31 May to 21 September 2014) 1st class car 041 1st class car 042 Meals brought to your seat Drinks brought to your seat Panoramabar in the service car Service car 2nd class car 043 2nd class car 044 2nd class car 045 13 Glacier Express – Carcompositions 2013/2014 Winter (15 December 2013 to 9 May 2014) To Zermatt Train 903 / St. Moritz – Chur – Andermatt – Brig – Visp – Zermatt 1st class car 041 1st class car 042 Service car 2nd class car 044 2nd class car 045 2nd class car 046 Meals brought to your seat Drinks brought to your seat Panoramabar in the service car Summer (10 May to 26 October 2014) To Zermatt Train 905 / St. Moritz – Chur – Andermatt – Brig/Zermatt (runs from 10 May to 12 October 2014) (Brig – Zermatt provisional) 1st class car 041 1st class car 042 Service car 2nd class car 044 2nd class car 045 2nd class car 046 2nd class car 034 2nd class car 035 2nd class car 036 Meals brought to your seat Drinks brought to your seat Panoramabar in the service car Train 903 / St. Moritz – Chur – Andermatt – Brig – Visp – Zermatt 1st class car 031 1st class car 032 Service car Meals brought to your seat Drinks brought to your seat Panoramabar in the service car Train 901 / St. Moritz – Chur – Andermatt – Brig – Visp – Zermatt (runs from 31 May to 21 September 2014) 1st class car 021 1st class car 022 Meals brought to your seat Drinks brought to your seat Panoramabar in the service car Service car 2nd class car 024 2nd class car 025 2nd class car 026 14 Glacier Express – Purchase of tickets You have the choice of the following booking systems: Payment arrangements within Switzerland Cash payment Within Switzerland, the payment is generally made by the enclosed payment order. All group and individual tickets and any other services may be bought cash or by credit cards on each station along the Glacier Express route. For issuing the tickets, the final message to the reservations centre or the booking place is decisive. Subsequent changes or paybacks are, therefore, impossible (also see General Terms and Conditions of contract, page 15). Voucher All group and individual tickets and any other services are also obtainable on account. This method of payment requires a contract between you and MGBahn/RhB. On receipt of your final reservation, the Glacier Express reservations centre will send you a voucher which can be exchanged for a ticket at all ticket offices on the Glacier Express route. Group tickets are issued on the basis of the final message to the reservation centre or the booking place. The cancellation conditions have to be observed in any case. Subsequent changes or paybacks are, therefore, impossible (also see General Terms and Conditions of contract, page 15). Our costumers have the option of paying invoices in EUROS at the current rate of exchange in Switzerland. We cannot accept payments by cheque. Payment arrangements from outside of Switzerland In order that the bank transfer may be carried out free of charges for Matterhorn Gotthard Bahn (MGB)/Rhätische Bahn (RhB), the following specifications are to be observed. MGBahn Bank transfer in CHF: Walliser Kantonalbank SWIFT: BCVSCHZLXXX IBAN: CH38 0076 5000 Z086 5920 0 Bank transfer in EURO: Walliser Kantonalbank SWIFT: BCVSCHZLXXX IBAN: CH85 0076 5000 K086 7159 7 RhB Bank transfer in CHF: Postal cheque: 70-39-7 Graubündner Kantonalbank Chur CK 260.533.300 CL 774 SWIFT: GRKBCH2270A IBAN: CH8000774110260533300 15 Glacier Express – Reservation & Terms and Conditions General Terms and Conditions of contract The contract between the tour operator and MGBahn/RhB comes into force with the unconditional acceptance of the reservation by MGBahn/RhB (together with these general conditions and terms of travel). Cancellation charges The following cancellation charges are liable should reserved services be cancelled in part or not cancelled in good time. The determining factor for calculating cancellation or alteration charges is the date of receipt of your written notification by the MGBahn ([email protected]; Fax +41 [0] 27 927 77 79) or RhB ([email protected]; Fax +41 [0] 81 288 61 05). At weekends (Saturday/Sunday) or on public holidays, the next working day will apply as the date of receipt. See www.glacierexpress.ch/de/footer/agbs for the complete General Terms and Conditions of contract. Bookings for FIT (1–9 persons) Via internet www.glacierexpress.ch from 90 days before travel start at [email protected] / [email protected] all Swiss Railway stations all bigger stations abroad all travel agencies with train ticket sale Bookings for groups (up to 10 people) For winter 2013/2014 and summer 2014 from now on (early booking recommended) Cancellation of groups: Date of cancellation up to 30 days before date of travel no charge 29 to 7 days before date of travel CHF 500.00 per group (€ 385.00) 6 days before date of travel 100% of the official or no-show of the group fare price incl. supplement Reduction of the number of persons travelling or a reduction of the originally booked route to a shorter route: Date of cancellation Groups are being allocated in the same carriage as far as possible. For technical reasons this cannot be guaranteed at all times. The final confirmation of the Glacier Express (train number, carriage number, seat number) occurs 10 days before departure. By fax MGB: + 41 [0] 27 927 77 79 RhB: +41 [0] 81 288 61 05 Att. “Reservation Glacier Express” By e-mail [email protected] [email protected] By post: Matterhorn Gotthard Bahn Bahnhofplatz 7 CH-3900 Brig Rhätische Bahn Railservice Bahnhofstrasse 25 CH-7002 Chur up to 30 days before date of travel no charge 29 to 10 days before date of travel CHF 25.00 per person (€ 19.20) 9 to 1 days before date of travel CHF 50.00 per person (€ 38.40) Date of travel or 100% of the official no-show of the group fare price incl. supplement Trade Corner On www.glacierexpress.ch/de/touroperator you will find a pdf-file of the Sales Manuel and links for free download of pictures and movies. Enquiries on the availability of free seats for group reservations on the Glacier Express can now be made on Internet at: www.mgbahnreservierung.ch User: Touroperator Password: Travel Menu point: Abfragen > Available Seats 16 Glacier Express – Catering services Catering services on the Glacier Express This information is valid until 30th April 2014. The catering-service for summer 2014 is not yet known. The journey from St. Moritz to Zermatt (or vice versa) takes a whole day. Catering for your guests must be planned. Your lunch is served directly at your table. Look forward to a wide variety of delicious meals which are freshly prepared for you in the galley kitchen in the middle of the train. Reservation Meals Dates till 30 April 2014 RailGourmino swissAlps AG Gürtelstrasse 14, Postfach 253, CH-7001 Chur Telefon +41 (0)81 300 15 15, Fax +41 (0)81 300 15 16 [email protected]; rgswissalps.ch Prices 3-course menu CHF 43.00 (€ 33.10) This menu comprises of salad (summer) or soup (winter), meat with vegetables and side dishes, dessert or a selection of cheeses. Plate of the day CHF 30.00 (€ 23.10) Prices subject to change. Menu selection Please check out the range of meals available on the website: www.glacierexpress.ch Serving period Meals are served between 11.00 a.m. and 1.30 p.m. The exact period during which meals are served will be notified to you. Dates from 1 May 2014 Matterhorn Gotthard Bahn Bahnhofplatz 7, CH-3900 Brig Phone +41 (0)848 642 442 Fax +41 (0)27 927 77 79 [email protected] www.mgbahn.ch Services in the train In all trains, all touristic announcements are available in six languages (German, French, English, Italian, Japanese and Chinese) via headphones. There are also two channels providing musical entertainment throughout your journey. Upon request, and for exclusive carriage use only, a PA system can be arranged for use by the tour guide. All travellers exclusively receive the Board Magazine with background information about the Glacier Express. Dining on the Glacier Express Reservation: Compulsory for groups; at least 10 days before departure. It is recommendable for individual travellers to make a reservation. Your reservation can be booked together with your seats. Payment Cash or voucher or invoice, by agreement with the caterer. Changes/Cancellations: Valid are the General Terms. Boardshop and souvenir sales The boardshop offers a wide range of exclusive Glacier Express souvenirs – such as the famous slanted glasses. If you would like to surprise your guests during the trip on the Glacier Express, you are most welcome to order slanted glasses or other souvenirs in advance. In exchange for a voucher your guests will receive the chosen souvenir from the steward of the boardshop. Find our full range of souvenirs on www.glacierexpress.ch 17 Glacier Express – Mountain passes by coach Recommended bus routes Classic: St. Moritz – Julierpass – Thusis – San Bernardinopass – Bellinzona Nord (A13) – Airolo – Nufenenpass – Ulrichen – Brig – Visp – Täsch Distance: 344 km; duration approx. 6.00 hrs Gotthardtunnel: St. Moritz – Julierpass – Tiefencastel – Thusis – San Bernardino-Tunnel – Bellinzona Nord (A13) – Airolo – Gott hardtunnel – Göschenen – Andermatt – Realp – Furkapass/car transportation Furkatunnel (Realp – Oberwald) – Oberwald – Brig – Visp – Täsch Distance: 373 km (optional route with tunnels); duration approx. 6.15 hrs Oberalppass: St. Moritz – Julierpass – Reichenau – Flims – Disentis – Oberalppass – Andermatt – Realp – Furkapass/ car transportation Furkatunnel (Realp – Oberwald) – Oberwald – Brig – Visp – Täsch Distance: 294 km (tunnel option); duration approx. 6.00 hrs Sattelpass: St. Moritz – Julierpass – Chur – Landquart – Pfäffikon – Biberbrugg – Sattelpass – Schwyz – Brunnen – Göschenen – Andermatt – Realp – Furkapass/car transportation Furkatunnel (Realp – Oberwald) – Oberwald – Brig – Visp – Täsch Distance: 403 km (tunnel option); duration approx. 6.45 hrs Furkapass: Passable from June to October* Route: Oberwald (Wallis) – Realp (Uri) Height: 2,431m a.s.l. Maximum gradient: 11% Maximum width: 2.55 metres Maximum length: 12 metres Maximum height: 4 metres Maximum weight: 18 tonnes, carriage forbidden The Furka Pass is narrow and reinforced on its eastern side. Recommendation: Coach transportation by train through the Furkatunnel between Oberwald and Realp. Nufenenpass: Route: Height: Maximum gradient: Maximum width: Maximum length: Maximum height: Maximum weight: Passable from June to October* Ulrichen (Wallis) – Airolo (Tessin) 2,478m a.s.l. 11% 2.55 metres 15 metres 4 metres 32 tonnes Oberalppass: Route: Height: Maximum gradient: Maximum width: Maximum length: Maximum height: Maximum weight: Passable from April to November* Andermatt (Uri) – Disentis (Graubünden) 2,044m a.s.l. 10% 2.55 metres 13 metres 3.9 metres 18 tonnes, carriage forbidden Grimselpass: Route: Height: Maximum gradient: Maximum width: Maximum length: Maximum height: Maximum weight: Passable from May to October* Innertkirchen (Bern) – Gletsch (Wallis) 2,165m a.s.l. 11% 2.55 metres 15 metres 4 metres 32 tonnes *depends on snow condition 18 Glacier Express – Luggage transportation During the journey Express luggage service Please leave luggage in the areas outside the compartment. Drop off luggage at the station before 9 a.m. and pick it up from 6 p.m. at your destination. The comfortable way to enjoy rail travel. This service is available for 46 Swiss destinations (including Davos, St. Moritz, Zermatt). The express luggage service costs CHF 22.00 (€ 18.30) per piece of luggage (maximum weight: 25 kilograms). Passengers travelling in groups of ten or more and families with Junior Cards or STS Family Cards pay only CHF 17.00 (€ 14.20) per piece – regardless of whether they are suitcases, bags, skis, snowboards, toboggans or pushchairs. Tip Whenever possible, we recommend that you transport your luggage from hotel to hotel with your coach. Unless otherwise agreed with the hotel, each guest is responsible for loading and unloading his or her own luggage. On the original route of the Glacier Express between St. Moritz and Zermatt, the transportation time of the above service from Swiss Railways is insufficient. RhB and MGBahn offer a separate solution here. If you wish to make use of this, simply get in touch with us. Door-to-door luggage transportation As of 1 October 2013 Swiss Federal Railways offer as a pilot project the door-to-door luggage transportation from/to your domicile resp. holiday address. The cost of this service is CHF 48.00 per piece, CHF 78.00 for 2 pieces or CHF 98.00 for families. The delivery will be on the following day. Details under www.sbb.ch 19 Glacier Express – Free promotional material We are happy to provide you with free promotional materials for marketing purposes. Glacier Express colour brochure (12 pages) The prospectus “The slowest express train in the world” is a brief description of the route and a map. DIN A4, available in 10 different languages: German/French/ English/Japanese/Chinese (simplified + traditional)/Italian/Spanish/Korean/Thai. Glacier Express Flyer (6 pages) DIN A4; in 6 languages (German/French/ English/Italian/Japanese/Chinese) DVD (PAL/NTSC) Stretch Zermatt – St. Moritz; approx. 100 minutes. Posters Summer Region Goms; Winter Region Oberalppass DIN A1 (60 cm x 84 cm) Certificates If your guests travel the whole way from St. Moritz/Davos – Zermatt or vice versa, you may award them a certificate. Two different copies: a) German/French/Italian b) English/Japanese/Spanish Certificates are awarded to your guests at a suitable opportunity, e.g. on the final evening. Please order the required number of certificates no later than 10 working days before the journey. They will be sent to you by post. Please enter the names from your list of guests. Picture download On the internet site www.glacierexpress.ch you will find pictures in 300 dpi for professional use for brochures, etc. Pictures may be used without charge for promotional material/ brochures/ internet for the Glacier Express. www.glacierexpress.ch/en/touroperator Matterhorn Gotthard Bahn Rhätische Bahn Bahnhofplatz 7, CH-3900 Brig Bahnhofstrasse 25, CH-7002 Chur Phone +41 (0)848 642 442 Phone +41 (0)81 288 63 26 Fax Fax +41 (0)27 927 77 79 +41 (0)81 288 61 05 [email protected] [email protected] www.mgbahn.ch www.rhb.ch 20 20 Peaks of the World | Interlaken/Grindelwald – Jungfraujoch – Zermatt – Gornergrat Groups | FIT | 1.4.2014 – 1.4.2015 The Jungfrau with the Jungfraujoch-Top of Europe (3454 m) and the Matterhorn with the Gornergrat (3089 m) are world famous and among the most popular mountain excursion destinations in Switzerland and Europe. The “Peaks of the World” package combines these two highlights. Services included Journey by rail (2nd class) from Swiss border or airport and back 2 nights accommodation incl. breakfast in Interlaken/Grindelwald 2 nights accommodation incl. breakfast in Zermatt Jungfraujoch and Gornergrat excursions Services and taxes Programme Day 1: Journey from Swiss border or airport to Interlaken or Grindelwald. Day 2: Excursion to Jungfraujoch-Top of Europe, Europe’s highest altitude railway station, at 3454 m. Snow and ice is 100% guaranteed here! The Sphinx vantage building, Ice Palace, and plateau for strolls in eternal snow – all-year-round Jungfraujoch attractions. Views stretch as far as Germany, France and Italy. The majestic mountain world of the Eiger, Mönch & Jungfrau, as well as the Aletsch Glacier, at 22 km the longest glacier in the Alps, are part of the UNESCO World Heritage. Experience them at close quarters. Day 3: Fascinating rail trip alongside Lake Thun, through the new Lötschberg tunnel. Thank to the new tunnel you gain 72 minutes from Interlaken to Zermatt. And then on over a section of the Glacier Express to Zermatt. Day 4: Excursion to the Gornergrat. Enjoy an unforgettable experience: the rail trip from 1605 m up to the Gornergrat vantage terrace at 3089 m, in the background a constantly-changing panorama with the mighty Matterhorn and surrounding summits. Once on the Gornergrat, your views sweep over an impressive Alpine world with 29 peaks over 4000 m high. Day 5: Return journey from Zermatt to Swiss border or airport. Package prices CHF | € Season 1: 1.4.–26.4.14 + 5.1.–4.4.15 3-star DR 3-star ER 4-star DR 4-star SR 918 | 706 1028 | 790 1078 | 829 1198 | 921 Season 2: 26.4.–20.12.14 3-Sterne-DZ 4-star DR 4-star DR 3-star ER 828 | 636 938 | 721 978 | 752 1088 | 836 Children to age 16: free travel Junior Card, hotel reductions on request. Additional night Interlaken/Grindelwald Season 1 and 2 3-star DR 100 | 77 3-star ER 1028 | 790 4-star DR 145 | 111 4-star DR 180 | 1381 Additional night Zermatt Season 1: 1.4.–26.4.14 + 5.1.–1.4.15 3-star DR 150 | 115 3-star ER 1028 | 790 4-star DR 185 | 143 4-star DR 210 | 161 Additional night Zermatt Season 2: 26.4.–20.12.14 3-star DR 105 | 80 3-star ER 1028 | 790 4-star DR 135 | 103 4-star DR 155 | 119 85 | 66 85 | 66 Train journey 1st class 85 | 66 85 | 66 Subject to change. Bookings railtour suisse, Bernstrasse 164, CH-3052 Zollikofen, Phone +41 (0)31 378 00 08, [email protected] 21 21 Titel Bernina Express Bernina Express from Chur / St. Moritz / Davos to Tirano Prices: (for groups of 10 or more) From the peaks and perpetual ice to the subtropical palm paradise of the south: the Bernina Express is the only permanently open rail connection to cross the alps – and this on a route packed with momentous adventure and fascinating cultural heritage. In summer 2008, the legendary railway was included in the list of UNESCO World Heritage sites. Rolling past the impressive glaciers of the Bernina Group, you reach the summit surrounded by mountain lakes at an altitude of 2,253 m above sea level. From here to the Italian city of Tirano, the railway descends 1,824 metres on a route only 38.4 kilometres in length. Per 10 people1 free. Price subject to change. Railbar Supplement per person The Railbar will serve guests with hot and cold drinks as well as sandwiches and snacks to their seats. The Railbar also carries a selection of special Bernina Express souvenirs. (www.rhb.ch/shop). Bernina Express Bus Would you like to discover more of the south? The new Bernina Express Bus takes the scenic route. Drive in comfort past the vineyards of Valtellina, trough picturesque villages and along the shores of Lake Como from Tirano to Lugano (or vice versa). Route One way CL. CHF € Return CHF € Chur – Tirano Chur – Tirano Davos Platz – Tirano Davos Platz – Tirano St. Moritz – Tirano St. Moritz – Tirano Tirano – Lugano 2. 1. 2. 1. 2. 1. 2. 40.00 70.00 32.70 57.30 20.00 35.30 21.30 96.00 168.00 78.40 137.60 48.00 84.80 51.20 80.00 140.00 65.30 114.70 40.00 70.70 42.70 48.00 84.00 39.20 68.80 24.00 42.40 25.60 Summer: (10.05.–26.10.2014) CHF € Chur – Tirano Tirano – Chur Davos Platz – Tirano Tirano – Davos Platz 14.00 14.00 14.00 14.00 11.70 11.70 11.70 11.70 pro Pers.+ Strecke pro Pers.+ Strecke pro Pers.+ Strecke pro Pers.+ Strecke Winter: (15.12.2013–09.05.2013 / 21.10.–15.12.2014) Chur/St. Moritz– Tirano – St. Moritz/Chur: CHF 10.00 / € 8.30 per pers. / route Reservations For reservations and informations please contact: Rhätische Bahn, Bahnhofstr. 25, CH-7000 Chur Phone +41 [0] 81 288 63 26, Fax +41 [0] 81 288 61 05 [email protected]; www.berninaexpress.ch Lunch In Poschiavo and Tirano, different restaurants near the station. 22 22 Furka car transport FASTEST WAY TO VALAIS? FURKA CAR TRANSPORT. www.mgbahn.ch The shortest route between Central Switzerland and the Valais runs through the Furka Tunnel. The Matterhorn Gotthard Bahn (MGBahn) takes only 15 minutes to speed you and your vehicle safely and comfortably through the 15,4 km Furka Tunnel between Realp and Oberwald. Running 365 days Vehicles to max. 16 tons, max. 3,05 m height, width 2,50 m can be loaded until shortly before departure. We recommend our services for your personal comfort. The railway loading stations at Realp and Oberwald both have a restaurant, kiosk, WC, telephone booth and money changing facilities. In the event of traffic jams on the A2 Gotthard motorway, please use the special “Andermatt” lane. From Germany you can reach Zermatt via the A2/E35 from Karlsruhe, travelling from the direction of Basle. Continue to Lucerne, Andermatt, Realp (Furka vehicle transport), Brig, Täsch. Modern shuttle trains wait in Täsch to take you to Zermatt. Additional terms for buses and lorries Max. total weight 20 tons, max. height 3,62 m, max. width 2,50 m: Ready to load 15 minutes before departure, loaded onto carriage without protective roof. Owing to limited transport possibilities, we recommend prior booking at the loading station. No rights to transport in a particular train Information on vehicle transport Realp Railway Station Phone + 41 (0)27 927 76 76 Fax + 41 (0)27 927 76 79 [email protected] Oberwald Railway Station Phone +41 (0)27 927 76 66 Fax +41 (0)27 927 76 69 [email protected] Prices (Prices subject to change) Price per vehicle including driver and passengers: Vehicle Timetable Departure Oberwald Fr – Mo: 05.35, 06.05 every 30 min. to 22.05 hours Tu – Th: 05.35, 06.35 every 60 min. to 21.35 hours Departure Realp Fr – Mo: 06.05, 06.35 every 30 min. to 22.35 hours Tu – Th: 06.05, 07.05 every 60 min. to 22.05 hours Terms of loading General loading instructions No rights to transport in a particular train, no reservations are possible. Drivers and passengers remain in their vehicles and are transported free of charge. Passenger cars to 9 seats Summer: 1. June – 30. Sept. Winter: 1. Oct. – 31. May Coaches 10 – 19 seats 20 – 25 seats 26 – 36 seats > 36 seats CHF € 25.00 30.00 19.20 23.00 47.00 99.00 158.00 216.00 36.10 76.10 121.50 166.10 23 23 Titel Adventure offers Adventure Card Pure adventure between Disentis and Zermatt free travel with the Matterhorn Gotthard Bahn and on all postbus lines in the Upper Valais 50% discount on other railways, buses, cablecars, on sport and free time facilities, museums, rent a bike and more! 2 days Prices* CHF 3 days € CHF 5 days € CHF € Adults with ½-Fare Card and young people aged 6–16 58.00 44.60 68.00 52.30 Adults with no 99.00 ½-Fare Card € Family 76.10 129.00 89.00 68.40 99.20 179.00 137.60 198.00 152.30 258.00 198.40 358.00 275.30 (max. 2 adults with 3 children –16 years) * – 31. March 2014 Adventure Railway: Brunch Valid from mid October till end of May on a date of your choice. On the tracks of the world-famous Glacier Express. On the route we serve you a rich Brunch- and Dessert- Buffet in the exclusive Panoramic coach. Brunch Brig/Visp – Zermatt all Sundays 26.1. – 6.4.2014 Brunch Visp/Brig – Andermatt all Thursdays 23.1. – 10.4.2014 Adventure Railway: Gourmet / Wine & Dine Dates and prices on request. Oberalp Openair Express Daily 28.6. – 31.8.2014 Coach Belle-Epoque (50 seats) and Nostalgic Openair coach (60 seats) Andermatt dep 12.27 h – Disentis arr 13.36 h Disentis dep 14.14 h – Andermatt arr 15.22 h Special Ticket 2nd class Bike & Railway in the Goms With your own bike from Visp or Brig to Oberwald and back from Niederwald, Fiesch or Brig. Bike transportation included. Tickets available at the stations Brig and Visp. Adults with no ½-Fare Card Adults with ½-Fare Card and young people aged 6–16 from Visp from Brig CHF /€ CHF/ € 38.00/29.00 34.00/26.00 21.00/16.00 19.00/14.00 Children –16 years accompanied by a parent or a grandparent with Junior Card-/Grandchild Card travel for free (incl. bike transportation). Special Ticket 2nd class Bike & Railway San Gottardo Price: CHF 26.00/€ 20.00 p.P. per way for grps CHF 30.00/€ 23.00 FIT CHF 20.00/€ 15.00 FIT with ½-Fare Chartertrips: CHF 1200.00 single course (max. 50 pax) CHF 2000.00 return (max 50 pax) Ticket between Fiesch and Disentis and bike transportation for one day included. CHF Adults with no ½-Fare Card 35.00 Adults with ½-Fare Card and young people aged 6–16 20.00 € 27.00 15.00 Rent a Mountain- and Country-Bike (in Oberwald+Andermatt) Full day half day CHF CHF Adults with no ½-Fare Card 35.001/50.002 27.001/37.002 Adults with ½-Fare Card and 30.001/45.002 22.001/32.002 22.001 young people aged 6–16 30.001 Children –16 years with Junior Card/Grandchild Card 50% discount on normal price if one parent/grandparent rents a bike. 1 Mountain- and Country-Bikes 2 E-Bikes (from 16 years) If you return your bike at another station you will be charged CHF 7.– additionally. 24 Notes
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