Internship II Manual
Curriculum in
Sport and Recreation Management
And
Tourism and Hospitality Management
This manual is to be used by students on the new STHM curriculum (Entered
STHM Fall 2011 – Present).
School of Tourism and Hospitality Management
Speakman Hall – Suite 111
1810 North 13th Street
Philadelphia, PA 19122
Phone: 215-204-8701
Fax: 215-204-8705
E-mail: [email protected]
Web: http://sthm.temple.edu
Center for Student Professional Development
Speakman Hall – Suite 108
1810 North 13th Street
Philadelphia, PA 19122
Phone: 215-204-8145
Fax: 215-204-8705
E-mail: [email protected]
Web: http://sthm.temple.edu/cspd
2
Table of Contents
Section 1 – The Internship Process
1.1 – Internship Introduction
1.2 – Internship Eligibility
1.3 – Internship Expectations
1.4 – Internship Process and Deadlines
1.5 – Internship Timelines
1.6 – Registration Procedures
3-5
3
3
3
4
4
5
Section 2 – Paperwork
2.1 – Paperwork Overview
2.2 – Internship II Approval Agreement
2.3 – Offer Letter and Job Description
5-8
5
6-7
8
Section 4 – Final Project Requirements
4.1 – Final Project Introduction
4.2 – Final Project Outline
11-13
11
12
Section 6 – Forms
6.1 – Midterm Evaluation
6.2 – Final Evaluation
6.3 – Student Supervisor and Agency Evaluation
6.4 – Senior Graduation Survey
15 - 22
16 - 18
19 - 21
22
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Section 3 – Internship II Requirements
3.1 – Agency Information and Initial Report
3.2 – Monthly Reports
3.3 – Midterm and Final Evaluations
3.4 – Personal Philosophy Paper
3.5 – Final Report
Section 5 – Grading / Report Submission
5.1 – Internship II
5.2 – Final Project
Revised: 6/12/14 v. 3.8 (New Curriculum)
9-11
9
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Section 1 – The Internship Process
1.1
Internship Introduction
Internship II is an integral and essential part of the undergraduate curriculum of the School of Tourism and
Hospitality Management. Internship II is a culminating experience that serves as a “bridge” between the
courses completed and professional practice of learned material. In 2010 STHM adopted a set of Core
Values. These values have become a part of our culture. Since 2010, the core values have been integrated
into our teaching and into our messaging. Knowledge, Professionalism, Mutuality, Ethics and Stewardship
are the core values found throughout STHM and our Mission. The final evaluation of Internship is
embedded into the Core Values with site supervisors’ assessment of students’ attitudes and behaviors that
mirror these core values.
This document is designed to be used by all School of Tourism and Hospitality Management senior students
who are completing Internship II (THM4185) and are on the new STHM Curriculum (Started STHM Fall
2011 – Present). Students are expected to read, comprehend, and abide all information outlined in this
document and share this document with the agency internship supervisor. Students will be held
accountable for all expectations described in this document.
1.2
Internship Eligibility
Internship II is the last major academic requirements before graduation. Any student enrolling in
Internship II must be in good academic standing with an overall grade point average (GPA) of 2.00. All
Incomplete (I) and Missing Grades (MG) on your transcript must be eliminated prior to the end of the
semester preceding Internship II. All Temple University Core/GenEd and STHM Major Program
Requirements must be completed before enrolling in Internship II. Each student that does not meet the
minimum requirement will be evaluated on a case-by-case basis.
1.3
Internship Expectations
Internship Locations
The School of Tourism and Hospitality Management will not approve more than one STHM student per
internship location, per department. If the organization is a large organization with multiple departments,
more than one student could theoretically be approved, depending on the content of the Offer Letter and
Job Description and providing students would be in a different department that could not work together.
Internship Expectations
a) The internship will increase the students awareness of the professional nature of sport, recreation,
tourism, or hospitality management through an understanding of roles, duties, and responsibilities
set for the internship
b) The internship will provide experience with sufficient depth to reveal the strengths and weaknesses
of the student as a professional.
c) The internship will take place in an office setting. Internships that are conducted online with little
to no office time will not be approved.
d) Provide the opportunity to apply classroom theories and techniques.
e) Internship II is a minimum of 600 hours over the course of the academic semester.
1.4
Internship Process and Deadlines
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4
The Internship II process starts at a minimum a semester before the student will be completing the courses.
Below is a step by step process of how to start the internship search with deadlines for each item. Failure
to follow expectations and deadlines will lead to the student being dropped from Internship II and once
the student has been academically approved they need to register for Internship II during the Temple
University Course Registration Schedule. See section 1.6 for course registration information.
Internship Process
a) Review all requirements of Internship II to determine eligibility
b) Submit Internship eligibility paperwork to the STHM Center for Student Professional
Development to be formally approved to complete Internship II. Until the student has been
approved for these courses they should NOT be contacting internship locations.
c) Once the student has been approved for Internship II they should develop a list of 8-10 potential
internship locations that match their desired career interests. Before contacting locations to
inquire about internship opportunities this list must be sent to the STHM Center for Student
Professional Development for review.
d) Once the contact list has been reviewed, the student should begin to contact each organization
to inquire about internship opportunities, apply, and schedule interviews. Once an interview
has been scheduled the student must notify the STHM Center for Student Professional
Development with the internship location, internship opportunity, who the student is
interviewing with, and the interview date/time.
e) Once the student has been offered an internship opportunity they are not permitted to accept it
until it has been approved by the STHM Center for Student Professional Development. To begin
the internship approval process, the organization that is offering the internship must submit an
Official Offer Letter and Job Description to the STHM CSPD via fax (215-204-8705) or e-mail
([email protected]). More information about the Offer Letter and Job Description can be
found on page 8.
f) If the internship is approved, no further documentation is needed by the student until the
beginning of the semester.
1.5
Timeline for Internship II
Start Internship Process
Submit Paperwork to STHM
CSPD
Submit Offer Letter and Job
Description
Fall Senior
Internship
May 1
February 15
August 1
Spring Senior
Internship
September 1
Summer Senior
Internship
February 1
December 10
May 1
September 15
February 15
1.6 Internship II Registration Procedures
Internship II Registration:
New Curriculum students will need to contact the CSPD at the time of registration for assistance to register
as there are overrides and credit adjustments that need to be made in order to complete registration.
Revised: 6/12/14 v. 3.8 (New Curriculum)
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Section 2 – Internship Paperwork
All students are required to submit several documents to verify eligibility to complete Internship II. Please
refer to Section 1.5 of when this paperwork is due.
The paperwork to be submitted includes:
• Internship II Approval Agreement (Found on page 6)
• Student Code of Conduct (Found on page 7)
• A copy of the students resume.
Once the paperwork has been submitted, it will be reviewed for approval. If there are any issues with the
students ability to complete Internship II they will be notified via e-mail.
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Last Name:
Internship II Approval Agreement
First Name:
TUID:
Contact Number:
Email Address:
Semester in which Internship II will be completed:
Fall
Spring
Summer
Major:
Sport and Recreation Management
Tourism and Hospitality Management
Concentration (If declared)
Governance and Policy
Hospitality Operations
Sport and Recreation Promotion
Destination Management
Event Leadership
Event Leadership
Internship Goals – Please state the goals and areas of interest you have for your internship
experience. Include potential organizations/opportunities you have an interest in.
Academic Information
Current Grade Point Average: _______
Current earned number of credits: ______
I understand it is my responsibility to notify the Center for Student Services and the Center for Student
Professional Development if I unsuccessfully complete any academic requirements during this
semester within 48 business hours of grades being posted. I also understand that if I do not
successfully complete my courses this semester I may be not permitted to proceed with Internship II,
even if I have an internship secured.
Student Signature: __________________________________________
For Office Use Only:
Student is academically cleared for Internship II:
____________________________________________________
Academic Advisor
Revised: 6/12/14 v. 3.8 (New Curriculum)
Yes
Date:____________________
No
______________
Date
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Student Code of Conduct
As an intern you will be expected to adhere to a strong code of ethics, morality, integrity and
professional behavior. Your conduct should make the employer want to host interns from STHM in the
future, remember you are not only representing yourself but also STHM and Temple University.
• Adhere to the Temple University Student Code of Conduct and STHM Student Doctrine of
Responsibility (http://sthm.temple.edu/current/policies.html)
• Follow the internship agencies operational policies and procedures
• Comply with all applicable laws and regulations
• Understand what constitutes a permissible work absence and who to notify if absent, be prompt
with being on time to work and with assignments
• Changes in work schedule, supervision, or problems at your site must be reported to your
University Supervisor and STHM Center for Student Professional Development
• Dress appropriately for the work setting
• Follow through on commitments
Resume Submission – You will only submit resumes for companies/internships in which you have a
genuine interest. Once submitted, the understanding is that if selected, you will be expected to interview
with the company. Conducting company research prior to the resume submission will assist in
determining which companies are a possible fit for you.
Disclosure of Information – You will provide accurate information about your academic work,
including courses taken, positions held at the University, and duties performed. Provide accurate
information on professional preparation and employment experience. Falsification of information will
have serious consequences.
Interviewing – Interview only with employers you are sincerely interested in working for and whose
eligibility requirements you meet. Practice interviewing is misleading to employers, wasting both their
time and money, and prevents students who are interested from using those interviewing times. Always
show up to interviews at least 15 minutes before the time scheduled.
Accept an internship in good faith. Once you accept an offer you should have every intention of
honoring that commitment. Accepting an offer only as a precautionary measure is not only unethical,
but is misleading to the employer and will restrict opportunities for others who were interested in the
employer.
Don’t keep employers hanging – Communicate your acceptance or refusal of an internship offer to
employers as promptly as possible so they can notify other candidates of their status.
Withdraw from the recruiting process when your internship search is completed. Let other
employers know you have made a decision so they know you are out of the running.
________________________________________________________________
Student Signature
Revised: 6/12/14 v. 3.8 (New Curriculum)
________________________
Date
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2.3 - Offer Letter and Job Description Requirements
All School of Tourism and Hospitality Management students seeking an internship must have the
internship location approved before they can officially accept any offers for an internship. This approval
process is in place to ensure that a high quality of internship locations is maintained and the student will
have a positive learning experience. In order for an internship to be approved the internship location must
submit an Offer Letter and Job Description to the STHM Center for Student Professional Development. Once
submitted please allow 2-3 business days for review and approval.
What STHMCSPD looks for in an Offer Letter and Job Description:
1. Is on company letterhead
2. Contact information and title for the representative who will be supervising the intern/internship
3. Intern’s Responsibilities
a. An approximation of what % of the internship will spend in each area of focus
b. If the student is already working or volunteering at the site, describe current responsibilities
and identify additional and/or new assignments.
4. Acknowledgement the site supervisor/employer agrees to:
a. Host the student for a minimum of 600 hours (40 hours per week)
b. Supervise and mentor the STHM student
c. Provide degree-related responsibilities and activities
d. Complete the STHM midterm and final evaluation for the STHM intern. The STHM intern is
to supply the forms found in the STHM Internship II Manual.
i. Go over each evaluation with the intern in a timely manner
ii. Provide the intern and the STHM University Supervisor with a copy of each completed
form by e-mail (preferred), fax, or mail.
iii. Indicate number of hours accrued at the midterm and final evaluation
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Section 3 – Internship II Requirements
This section provides information about the assignments that are expected to be submitted throughout the
semester. It is important to review all of the assignments and the expectations associated with each. Make
sure to consistently review Blackboard for all due dates, changes, etc. Late work will not be accepted and
will result in a zero (0) for the assignment.
3.1 – Initial Report and Agency Information
The Initial Report and Agency Information Report are to be completed and submitted in the first week of
the internship, once the semester has officially commenced, to the students assigned University Supervisor.
The Initial Report is an important document that is used by the University Supervisor to monitor
performance of the intern. The Agency Information provides background information to the University
Supervisor to become more familiar with the location. These reports are to be in a narrative format. This
report is due by 9:00am on the day it is due.
Agency Information
The Agency Information should include the following information:
a) Internship Location
b) Intern’s Site Supervisor
c) Intern’s Site Supervisor Title and Contact Information
d) The academic and professional background of the site supervisor the intern will be supervised by.
e) Description of the agency: number of employees, type of agency
f) Descriptive statements indicating types of products or services provided, demographic profiles of
customers or clients served, and facilities used.
g) Statement of the agencies mission, goals, and objectives
h) Any additional information that is important to know about the agency.
Initial Report
The Initial Report should include the following information:
a) Student’s goals for the first month of the senior internship. A minimum of 5 SMART goals should be
developed for the first month of the experience. Detailed objectives should be developed which
outline how each goal will be accomplished.
b) Detail the orientation to the internship location.
c) List the dates, days, times of your internship
d) With your Site Supervisor, outline the major responsibilities and projects you will be assigned
throughout the internship experience.
3.2 – Monthly Reports
Students will be required to submit three (3) monthly reports throughout the internship experience. These
reports are to discuss progress towards the previous month’s goals, analyze internship progress to date,
and create five (5) new professional internship goals for the next monthly report. This report should be a
minimum of 5 pages double spaced and should be submitted via e-mail to your University Supervisor by
9:00am on the day it is due.
Revised: 6/12/14 v. 3.8 (New Curriculum)
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The Monthly Reports should include the following information:
1) Discussion of previous month’s goals and how they were accomplished or why they were not
accomplished.
a. Monthly Report #1 discusses the goals from the Initial Report
b. Monthly Report #2 discusses the goals from Monthly Report #1
c. Monthly Report #3 discusses the goals from Monthly Report #2
2) A minimum of five (5) new professional internship goals that will be accomplished over the next
month of the internship experience.
a. These goals should be relevant each month to tasks and projects the intern will be involved
with along with goals the intern would like to learn more about.
b. For Monthly Report #3, the goals should be geared towards final internship goals and
professional goals for post-graduation.
3) Discussion and reflection of what is being learned about the industry throughout the experience.
The discussion can also include a reflection on what you learned in the classroom vs. internship
experiences.
3.3 – Midterm and Final Evaluations
The Internship Site Supervisor must complete a midterm and final evaluation of the intern at midterm and
at the end of the internship experience. These forms can be found on page 15 of this manual. A conference
call will be scheduled between the student, Site Supervisor, and University Supervisor at the midterm to
discuss the evaluation, progress to date, and how to move forward in the internship for the remainder of
the semester. The University Supervisor will provide a schedule of availability once the midterm
evaluation has been submitted. The Final Evaluation should be submitted with the final report at the end
of the semester.
3.4 – Personal Philosophy Paper
The Personal Philosophy Paper is a reflection of the internship experience and your experience at Temple
University / School of Tourism and Hospitality Management. It is a reflection of your own philosophical
approach to sport, recreation, tourism, and hospitality management. This report should be submitted as
part of your final internship report binder.
a) Which philosophical school of thought (Idealism, Realism, Pragmatism, Naturalism, Existentialism,
Humanism) best represents your own set of beliefs at this time of your professional preparation
and why?
b) How has your philosophical approach to sport, recreation, tourism, and hospitality changed since
you entered the major?
c) What is the value of sport, recreation, tourism, and hospitality for individual participants?
d) What role should government play in your philosophical approach to sport, recreation, tourism, and
hospitality?
e) What is your view of change as it relates to programs in sport, recreation, tourism, and hospitality
and why? How will programs or experiences in the industry change in the future? Will those
changes require you to change your philosophical approach to the industry? Why or why not?
f) Do you believe that all sport, recreation, tourism, and hospitality managers should have the same
philosophy? Why or why not?
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3.5 – Final Report
The final report describes and evaluates the total internship experience. This should be submitted in a
binder on the date it is due. The final report should include the following information:
a) Title Page
a. Name, agency information, site supervisor information, internship dates
b) Table of Contents
a. Table of contents should clearly outline all sections of the report.
c) Student Accomplishments
a. Detailed summary of duties and responsibilities achieved throughout the semester
b. Describe a significant experience that changed how you view the industry or internship
experience.
d) Self Analysis
a. Reflect on your experience and areas where you experienced professional/personal growth
and where you feel you could improve upon in the following areas:
i. Communication Skills
ii. Ethics/Decision Making Skills
iii. Business Knowledge
iv. Self-Management/Managerial Skills
v. Critical Thinking Skills
e) Conclusions and Recommendations
a. A discussion of future career interests and needs, settings that best match your personality,
types of leadership styles that best match you.
b. A discussion of courses, books, workshops, etc. that you feel would have benefited your
professional development and internship experience.
c. Recommendations of the agency and the university
f) Appendix
a. Attach copies of materials and projects that you worked on throughout the semester (For
example: programs, flyers, reports, etc.)
Section 4 – Final Project Requirements
4.1 – Final Project
For the final project, students will be expected to, in collaboration with their site supervisor/agency,
develop a strategic plan for a process, product, or service which will help to solve a challenge for the
organization, improve efficiency, or explore new areas of business. This project will increase the analytical
ability for students to manage a project and how it may impact the organization.
The project should be in consultation with the Site and University Supervisors. The topic should be
negotiated and developed over a series of conversations. The proposal is due early in the semester so final
approval is gained by the midterm of the semester. A proposal not approved by midterm will adversely
affect the final grade. It is understood the proposal will not be as detailed as the final submission, however
these areas need enough detail to make a determination of approval.
The project proposal should be inclusive of the Project Background and student goals for the project. It
should include why this project will be beneficial to the internship agency.
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Overview of the assignment
Students are expected to develop a strategic plan for their internship organization which will review a
product, service, or process within the organization. When the student has completed the strategic plan
the organization should have a better understanding of how the topic will impact their organization and
how to implement it, if chosen.
Students will be expected to incorporate the following areas into their Strategic Plan:
Cover Page
Include Name, Internship Location, Project Title, and Date
Table of Contents
Executive Summary
The Executive Summary is a preface to the strategic plan report and highlights key points that will be made
in the report. It is meant to be a short document that summarizes the longer plan so that a reader can
quickly become acquainted with the large amount of material without reading it all. Overall, the executive
summary should summarize the sections below. Items to consider when developing an executive
summary:
• It should not be longer than 10% of the original report. For the purposes of this project aim for 1 –
2 pages maximum.
• It should be written in a way that if the original report is not included the reader would have an
understanding of the strategic plan.
• Paragraphs should be concise and written in language that is appropriate for the target audience.
• It should follow the same order as the main report (i.e. the sections below stay in the same order so
the reader can follow along easier).
Project Background
This section should provide background information on the selected topic and why it was selected. What
factors have led to determining the nature of this project? Clearly define the purpose of this strategic plan.
Define how this project would fit into the mission and vision of the internship site.
Environmental Analysis
An accurate evaluation of environmental factors is critical when developing a strategic plan. It should be
used to review what factors will have an impact on the selected topic which will guide the plan
development. For the purposes of this project there will be two analyses completed; SWOT and PEST.
SWOT: Strengths, Weaknesses, Opportunities, Threats
The SWOT analysis should show the strengths, weaknesses, opportunities, and threats of the selected topic.
S – Strengths: What are the strengths of the project? What does the project do better than others? What
unique capabilities and resources can be applied?
W – Weaknesses: What are the weaknesses of the project? What can a competitor do better?
O – Opportunities: What trends or conditions could positively impact the project?
T – Threats: What trends or conditions could negatively impact the project?
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PEST: Political, Economic, Social, Technological
The PEST analysis can be used to review external factors that can have an influence on the success of the
topic.
P – Political: Are there any laws, global issues, legislation and regulation that may have an impact on the
project now or in the future?
E – Economic: Are there any items such as taxes, stock markets, consumer confidence that may have an
impact on the project now or in the future?
S – Social: Are there any changes in lifestyle, buying trends, media, or major events that may have an impact
on the project?
T- Technological: Are there any technological issues that may have an impact on the project?
Competitor Analysis
Completing a competitor analysis is important to have an understanding of current competitors within the
scope of the selected topic. It should be used to have a better understanding of the market and where the
selected topic can fit in.
• Who are the competitors?
• What are their strengths and weaknesses?
Performance Goals
Based on the Environmental Analyses and the Competitor analysis, what should be the goals for the
project? What will define success? These goals should be quantifiable and include standards by which
performance can be measured/evaluated in the future.
Needs Assessment / Implementation
This section should identify the items that will be needed in order to reach the goals set for the project.
Think about all aspects of the project. For example, would additional staff be needed? Would a new facility
be needed?
Based on the needs and analyses, how should the project be implemented into the
organization?
Evaluation
How will success of the project be measured if implemented? Develop a list of measures by which the
success of the project will be measured based on the performance goals. What data should be collected to
evaluate success? What is the timeline of data collection? How will evaluation data be used to make
changes to the project in the future?
Revised: 6/12/14 v. 3.8 (New Curriculum)
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Section 5 – Grading / Report Submission
5.1 – Internship II
The total possible points for Internship II is 100. Please refer to the grading grid posted on Blackboard
for more information about the grading system. The grade breakdown is as follows:
Agency Information and Initial Report 15 points
Monthly Report #1
10 points
Monthly Report #2
10 points
Monthly Report #3
10 points
Midterm and Final Evaluation
15 points
Final Report
30 points
Philosophy Paper
10 Points
5.2 – Final Project
The total points possible for the Final Project is 100. Please refer to the grading grid posted on
Blackboard for more information on the grading system. The grade breakdown is as follows:
Project Proposal
5 points
Executive Summary
10 points
Project Background
10 points
Environmental Analysis
20 points
Competitor analysis
10 points
Performance Goals
10 points
Needs Assessment / Implementation
15 points
Evaluation
10 points
Overall Quality (Neat presentation, table of 10 points
contents, cover page, color charts, etc.)
5.3 – Calculating the Final Grade
A
185 and above
A180 – 184
B+
172 – 179
B
168 – 171
B160 - 167
C+
154 – 159
C
148 - 153
C140 -147
D+
134 – 139
D
128 – 133
D120 – 127
F
119 and below
Revised: 6/12/14 v. 3.8 (New Curriculum)
15
Section 6 – Forms
Midterm Evaluation
Final Evaluation
Student Evaluation of Supervisor and Agency
Senior Graduation Survey
Revised: 6/12/14 v. 3.8 (New Curriculum)
16
Temple University
School of Tourism and Hospitality Management
Internship II – Midterm Evaluation
Student’s Name:
Name of Evaluator:
Evaluator Position:
Address:
City:
Phone:
Email Address:
Fax:
State:
Zip:
Internship Information (To be completed by Evaluator)
Does this internship have a
Date Internship Started:
Hours completed to
stipend, hourly wage, or unpaid?
date:
To the Evaluator: At the midterm of the semester, please check the ratings which best indicate the level
of attainment by the student and complete the statements. Please discuss this evaluation with the
student prior to submitting the evaluation to the University Supervisor. A conference call will be set up
between the University Supervisor, Site Supervisor, and the student once the evaluation is submitted to
discuss the student’s progress.
Rate the student as you would rate a new employee in the evaluation. The midterm evaluation is used as
a benchmark to monitor the student’s progress and to discuss items for the student to improve upon
before the internship completion.
When the evaluation is completed and reviewed with the student, please forward to the attention of the
students University Supervisor via fax (215-204-8705) or via e-mail.
Revised: 6/12/14 v. 3.8 (New Curriculum)
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Strongly
Agree
Agree
Neutral
Disagree
Strongly
Disagree
Not
Applicable
Functions well with and adjusts to people
5
4
3
2
1
N/A
Respects opinions of others
5
4
3
2
1
N/A
Criteria
1) Mutual Respect
Willingness to accept suggestions and criticism
Facilitates positive interaction among diverse
populations
Responds with respect and sensitivity to
diverse populations
Indicates sensitivity for needs of the clients or
customers
Establishes good rapport with agency staff
2) Knowledge
Applies sport and recreation or tourism, and
hospitality principles
Analyzes, evaluates, and interprets
information to solve challenges
Evaluates the logic, validity, and relevance of
information
Devises multiple options before deciding on a
final solution
Uses self-reflection to enhance own
performance
Introduces new ideas and approaches
Exercises good judgment
Demonstrates capability to confront new
situations
Implements current sport and recreation or
tourism and hospitality information
Demonstrates imagination and creativity
3) Professionalism
Arrives promptly, punctual, and dependable
Works dependably with focus required by
responsibilities
Exhibits professional appearance and
behaviors
Demonstrates ability to function within
assigned groups
Conveys ideas clearly
Responds with civility in calm and stressful
situations
Demonstrates cooperative attitude
Demonstrates knowledge of leadership skills
and techniques
Performs assigned tasks accurately and
thoroughly
Attempts to resolve problems independently
Shows eagerness, desire to get involved and
assist
Revised: 6/12/14 v. 3.8 (New Curriculum)
5
5
5
5
5
5
5
5
5
5
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2
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1
1
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1
1
1
1
1
1
1
1
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
18
Criteria
4) Ethics
Follows tasks through to completion
Follows directions and instructions
Makes informed and principled decisions
Demonstrates and ability to foresee
consequences of choices made
Acts with integrity in the workplace
Behaves in keeping with worksite and/or
professional codes of ethics
Demonstrates awareness of responsibility of
the position
5) Stewardship
Strongly
Agree
Agree
Neutral
Disagree
5
5
5
5
4
4
4
2
2
2
5
4
3
3
3
4
3
2
5
5
3
4
3
4
3
2
2
2
Strongly
Disagree
Not
applicable
1
N/A
1
1
1
1
1
1
N/A
N/A
N/A
N/A
N/A
N/A
Shows initiative in participating in the
organization’s green initiatives
5
4
3
2
1
N/A
6) Preparation
5
4
3
2
1
N/A
Where appropriate, participates in
organization’s community initiatives
Demonstrates social responsibility awareness
The intern I supervised this semester is
prepared to enter the professional workforce.
5
5
4
4
3
Statements – Please review and complete the following:
The student is most effective in:
3
2
2
The student requires assistance in:
Evaluators Signature: ________________________________________
Date: ___________
Student’s Signature: __________________________________________
Date: ___________
Student Comments:
University Supervisor: ________________________________________
Revised: 6/12/14 v. 3.8 (New Curriculum)
Date: ___________
1
1
N/A
-
19
Temple University
School of Tourism and Hospitality Management
Internship II – Final Evaluation
Student’s Name:
Name of Evaluator:
Evaluator Position:
Address:
City:
Phone:
Email Address:
Fax:
State:
Zip:
Internship Information (To be completed by Evaluator)
Does this internship have a
Date internship started:
Date internship ended:
stipend, hourly wage, or unpaid?
To the Evaluator: Prior to the completion of the internship experience, please circle the rating which
best describes the level of attainment of the student and complete the statements. Please review the
completed evaluation with the student prior to submitting to the University Supervisor.
Rate the student as you would rate a new employee in the evaluation. The internship experience is an
important step towards a professional career so your feedback is critical to the student in their
professional development.
When the evaluation is completed and reviewed with the student, please forward to the attention of the
students University Supervisor via fax (215-204-8705) or via e-mail.
Revised: 6/12/14 v. 3.8 (New Curriculum)
20
Strongly
Agree
Agree
Neutral
Disagree
Strongly
Disagree
Not
Applicable
Functions well with and adjusts to people
5
4
3
2
1
N/A
Respects opinions of others
5
4
3
2
1
N/A
Criteria
1) Mutual Respect
Willingness to accept suggestions and
criticism
Facilitates positive interaction among
diverse populations
Responds with respect and sensitivity to
diverse populations
Indicates sensitivity for needs of the clients
or customers
Establishes good rapport with agency staff
2) Knowledge
Applies sport and recreation, or tourism and
hospitality principles
Analyzes, evaluates, and interprets
information to solve challenges
Evaluates the logic, validity, and relevance of
information
Devises multiple options before deciding on
a final solution
Uses self-reflection to enhance own
performance
Introduces new ideas and approaches
Exercises good judgment
Demonstrates capability to confront new
situations
Implements current sport and recreation or
tourism and hospitality information
Demonstrates imagination and creativity
3) Professionalism
Arrives promptly, is punctual and
dependable
Works dependably with focus required by
responsibilities
Exhibits professional appearance and
behaviors
Demonstrates ability to function within
assigned groups
Conveys ideas clearly
Responds with civility in calm and stressful
situations
Demonstrates cooperative attitude
Demonstrates knowledge of leadership skills
and techniques
Performs assigned tasks accurately and
thoroughly
Attempts to resolve problems independently
Shows eagerness, desire to get involved and
assist
Revised: 6/12/14 v. 3.8 (New Curriculum)
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
21
Criteria
4) Ethics
Follows tasks through to completion
Follows directions and instructions
Makes informed and principled decisions
Demonstrates and ability to foresee
consequences of choices made
Acts with integrity in the workplace
Behaves in keeping with worksite and/or
professional codes of ethics
Demonstrates awareness of responsibility of
the position
5) Stewardship
Shows initiative in participating in the
organization’s green initiatives
Where appropriate, participates in
organization’s community initiatives
Demonstrates social responsibility
awareness
6) Preparation
The intern I supervised this semester is
prepared to enter the professional workforce.
Strongly
Agree
Agree
Neutral
Disagree
5
5
5
5
4
4
4
2
2
2
5
4
3
3
3
4
3
2
5
3
4
5
2
3
4
2
3
Not applicable
1
N/A
1
1
1
N/A
N/A
N/A
1
N/A
1
2
N/A
1
N/A
5
4
3
2
1
N/A
5
4
3
2
1
N/A
5
4
5
3
4
2
3
1
2
Statements – Please review and complete the following:
The student is most effective in:
The student requires assistance in:
Evaluators Signature: _____________________________________
Date: ___________
Student’s Signature: ______________________________________
Date: ___________
Student Comments:
University Supervisor: ___________________________________
Revised: 6/12/14 v. 3.8 (New Curriculum)
Strongly
Disagree
Date: ___________
N/A
1
-
22
Temple University
School of Tourism and Hospitality Management
Internship II – Student Supervisor and Agency Evaluation
Student’s Name:
Agency:
Site Supervisor:
Instructions: Evaluate the quality of the supervision you received from the site during the internship
period and the strengths and weaknesses of the agency.
Agency Evaluation
Criteria
The facility was adequate.
The agency was clearly setup to host interns.
The atmosphere at the agency was
professional.
The agency treated you like a member of the
team.
The agency integrated you well into its
services and functions.
You got a lot out of the internship experience
from the site.
Supervisor Evaluation
Criteria
Supervisor was accessible to you and
concerned about your progress as a student.
Supervisor encouraged you to ask questions
and/or give opinions on tasks/projects.
Supervisor assisted with work-related
problems and helped you work toward
solutions.
Supervisor provided you with feedback on
completed tasks/projects.
Supervisor assisted you in meeting your goals
and objectives throughout the semester.
Overall Comments/Feedback:
Revised: 6/12/14 v. 3.8 (New Curriculum)
Strongly
Agree
Agree
5
4
5
4
5
4
5
4
5
5
4
4
2
2
Strongly
Disagree
1
1
N/A
N/A
2
1
N/A
Neutral
Disagree
3
2
3
3
3
3
1
2
3
1
2
1
Strongly
Agree
Agree
Neutral
Disagree
Strongly
Disagree
5
4
3
2
1
5
5
5
5
4
4
4
4
3
3
3
3
2
2
2
2
N/A
N/A
N/A
N/A
N/A
1
N/A
1
N/A
1
1
N/A
N/A
N/A
23
STHM Senior Graduation Survey
All answers will be kept confidential.
Name:
Post-Graduation Email Address:
Would you like to be added to the STHM Alumni Listserv to be informed of STHM Alumni Events?
Would you like to be added to the STHM JobWire Listserv to receive the latest job opportunities?
Were you offered employment at your internship agency?
Are you currently employed?
Part-Time
Full-Time
Yes
No
Yes
Yes
No
No
Unemployed
If employed, where?
Title:
Annual Salary: Please note: This information will be kept confidential and only used in the aggregate for
your graduating class.
<$19,999
$20,000 – $24,999
$40,000 - $44,999
$25,000 - $29,999
$45,999 - $49,999
Revised: 6/12/14 v. 3.8 (New Curriculum)
$30,000 - $34,999
$50,000 - $54,999
$55,000+
$35,000 - $39,999