PrintMaster Rubens multi-purpose digital flatbed printer USER MANUAL Document Revisions: Version Release Date Description Author 2.0 01/07/2009 First release OM 2.1 27/01/2010 Update OM 2.2 18/06/2010 Update OM 3.0 11/08/2010 Update JR 3.1 14/10/2010 Update JR 3.2 17/11/2010 Update JR 3.3 11/05/2011 Update JR 3.4 19/12/2011 Update JR 4.0 17/01/2012 Model revision 2 JR 4.1 27/09/2012 Update JR 5.0 23/07/2014 Model revision 3 JR Warning: This appliance must be earthed. Refer to the rating plate for the voltage and check that the appliance voltage corresponds to the supply voltage. Important: The wires in the mains lead fitted to this appliance are coloured in accordance with the following code: Earth = Green & Yellow Neutral = Blue Live = Brown WARNING To avoid electrical shock hazards, covers should only be removed by authorised personnel. © COPYRIGHT This document is the property of Copytrax Technologies UK Ltd and may not be copied, altered, reproduced or distributed without permission from Copytrax. ENVIRONMENTAL PROTECTION Waste electrical products should not be thrown away with household waste. Please recycle where facilities allow, or call us and we will arrange collection and disposal (UK only). Copytrax reserve the right to amend or modify technical and design specifications of this, or any Copytrax product, without notice. Check the Support section of our website, www.copytrax.com, for the latest product resource releases. Contents Page Introduction 5 Model Revisions 5 Ink 5 Print Substrates 5 Pre-Treatment 5 Support 5 In the Box 6 Air Filter Unit 7 Preparation 8 Printer Setup 8 Ink Filling 9 Installing the Printer Driver 10 First Time Ink System Prime 11 How to Switch the Printer ON 13 How to Switch the Printer OFF 13 Bespoke Jig Fixtures 14 Heated Vacuum Bed 15 Heat Lamp 16 Printing 17 Fine Flatbed Height Adjustment 17 Multi Page Printing 18 Regular Maintenance 19 Troubleshooting 21 Appendix 22 Ink Flow Issues 22 Adjustment Program 23 Keypad 26 Warranty 28 4 INTRODUCTION This user manual details the initial setup, installation, basic operation, regular maintenance, troubleshooting and warranty of the Copytrax PrintMaster Rubens Multi-Purpose Digital Inkjet Printer. As a multi-purpose printer using solvent inks, a defined print parameter for every conceivable print material cannot be supplied because the variances between each of them are too numurous to cover in this document. What we aim to achieve is to provide the necessary knowledge, either by this manual or by training visit, to achieve stunning print results on almost any substrate. MODEL REVISIONS Revision 1: White case (R2400 engine) Revision 2: Black case (R2400 engine) Revision 3: White or Black case (R2000 engine) Information in this manual is relevant to all revisions. Specific and differing details between each revision will be highlighted. INK All revisions of the PrintMaster Rubens purchased from 2013 onwards are supplied with Pigment Solvent Ink available in the following setups: • • CMYK + CMYK CMYK + White All revisions of the PrintMaster Rubens purchased upto and including 2012 were supplied with Dye Eco-Solvent Ink available in the following setup: • CMYK + LK LC LM LLK PRINT SUBSTRATES To date, the solvent ink supplied for the PrintMaster Rubens has been tested on the following substrates: • Plastic / PVC, Metal, Glass, Wood, Leather, Ceramic, Slate. PRE-TREATMENT Some materials may need pre-treating before printing, however those that do mostly relate to the cleanliness of the material from handling and manufacture. For example, some plastics may be statically charged and need an application of an anti-static agent before printing. The exact nature of any pre-treatment, if required, will be defined and advised upon during the initial sample printing process before purchase. SUPPORT Our website, www.copytrax.com, contains a dedicated support section where you can find all the latest contact information, product resources and assistance. Every Copytrax product is supplied with lifetime telephone and e-mail support. 5 IN THE BOX PrintMaster Rubens Air Filter Unit & Ducting MAINTENANCE PACK Product DVD Power Lead USB Cable Keypad Keypad Cable Cloth Syringe Pipe Cyan Ink Magenta Ink Yellow Ink Black Ink White Ink* Cleaning Solution Methyl Alcohol** Anti-Static Agent Head Keeping Solution*** Ultra Cleaning Solution**** (for regular maintenance) (see p.5 Pre-Treatment) NOTE: Exact quantities of ink supplied will depend on your specific order. Additional options, such as heated vacuum bed and bespoke jig print fixtures will depend on your specific order. *White option dependant. **For use to clear blockages where regular maintenance is not carried out. ***To preserve a clear print head for shipping purposes. ****COPYTRAX use only. 6 AIR FILTER UNIT The Air Filter Unit is required for use with the Pigment Solvent Ink Set. It must be switched on during printing. It is not necessary to leave it powered on before or after printing. It’s purpose is to remove any odour produced by the solvents in the ink set from the working environment. The presence of the Air Filter Unit enables the PrintMaster Rubens to be operated safely within offices, not just print shops and factories. Within the Air Filter Unit are two (2) large carbon filters that can be replaced, but under normal use should not require so. This is because the filters are only required to remove odour. A D B C E Air Filter Unit Front View Air Filter Unit Rear View A. Outlet A B. Power switch C. Fan speed regulator D. Mains power lead (hard wired) E. Inlet E Air Filter Unit Side View 7 PREPARATION Ensure a sufficient working area is prepared for your printer where the flatbed can fully extend to the front and rear, and access is possible to all sides of the printer. The printer must be positioned on a suitable flat and level surface, able to support the weight of the printer (75Kg). Ensure that all additional options are included with your shipment, contact Copytrax or your supplier if any part of your order is missing. Templates for bespoke jig print fixtures will be supplied upon request. Once the printer is located in its working area remove all packing material. PRINTER SETUP Attach the ducting to the printer outlet chimney and to the Air Filter Unit inlet. Twist the ducting onto the respective attachments for a tight and proper fitting. Printers using the Eco-Solvent ink set (Revisions 1&2 up to 2013) do not require the Air Filter unit and so may not have a chimney installed on the Printer. Revision 1 Chimney Location Revision 2/3 Chimney Location Air Filter Unit Inlet Attachment Connect the mains power lead from the Printer to a mains socket. Mains Switch Revision 1 Power Connections Revision 2/3 Power Connection Connect the Air Filter Unit mains lead to a mains socket (not pictured). Connect a USB cable from the Printer to the operating PC. (Revision 3 units can be connected to a PC by USB or Ethernet cable). 8 Use the cable hooks where necessary to keep the data cable(s) away from the movement of the flatbed. USB connection (All Revisions) Ethernet connection (Revision 3 only) PC Connections Cable Routing Example Connect the Keypad cable to the Keypad. The cable has the same connection at each end and has a push in locator for ease of fitting. Once the cable is plugged in to its connector, tighten the locking ring to secure the connection. Repeat for the Printer connection. The Keypad is magnetic and the cable is flexible, so can be placed upon the Printer wherever is most convenient for the operator. Connecting Cable to Keypad Connecting Cable to Printer Keypad on Printer INK FILLING Ink Bottle Locations: Revision 1 Revision 2/3 9 Fill each ink supply bottle approximately half full with the corresponding ink as stated by each bottle’s label. Each printer is supplied with a specific ink channel setup that is relevant to that specific order, so it is IMPORTANT that the supply bottle labels are observed correctly. Filling a supply bottle with the incorrect corresponding ink may incure additonal maintenance and spare part costs to rectify. Bottle lid Max Fill Ink feed pipe Label Ink Supply bottle Min Fill INSTALLING THE PRINTER DRIVER Insert the Product DVD into your PC. The autorun feature will open the DVD menu. Note: If autorun feature is disabled on your PC, explore the disc and open the file autorun.exe. Select install printer driver. Product DVD Menu 10 Wait for the driver install wizard to open. Follow the on-screen instructions to complete the installation. When prompted during the installation, switch the Printer on by following these steps: 1. 2. 3. 4. 5. Switch the mains power switch ON at the rear of the printer. Rotate the red E-STOP switch on the front of the printer 1/4 turn clockwise. Wait for TEST MODE to appear on the printer’s keypad. Ensure there are no objects on the printer’s flatbed. Press button 1 [Printer Power] on the printer’s keypad. When the driver installation is complete a confirmation message will appear. Open Windows’ Devices & Printers (found in the Control Panel section of Windows). Locate the newly installed printer within Devices & Printers and rename it to PrintMaster Rubens, or another name of your choosing. FIRST TIME INK SYSTEM PRIME The first time the printer is used, the ink delivery system will be empty of ink. The only exception will be if the printer has been pre-setup in the factory prior to installation (UK installations only). To prime the ink delivery system, first these checks must be made: • • • • Printer must be switched on (refer to How to Switch the Printer ON, p.13) Printer must be connected to the PC by USB cable The Product DVD must be present in the PC The ink supply bottle lids must be loose (present on top of their respective bottle but not tightened). Open the Product DVD menu (explore the disc and open autorun.exe) and choose run adjustment program. Note: The Adjustment Program is written for Windows XP. If your PC is running Windows Vista or later it is necessary to run the Adjustment Program in Windows Compatibility Mode for Windows XP (Service Pack 2). This method has been successfully tested up to and including Windows 8.1. For further instructions on how to do this, please refer to the Adjustment Program section in the Appendix of this user manual. 11 Select Particular Adjustment Mode Set the Port selection as Auto selection Port Selection (Printer Must be Connected by USB) Adjustment Program Window Select Ink Charge and OK Select Ink Charge Ink Charge Options Options Menu The ink charge function will begin and ink will be drawn from the supply bottles, through the ink feed pipes, into the dampers and will fill the print head nozzles. A confirmation message will be displayed upon completion of one Ink Charge. It will be necessary to repeat the ink charge function until all ink pipes are filled with ink to the dampers and the dampers are part filled with ink. The dampers will never be completely full, this is normal and necessary to their functionality. 12 HOW TO SWITCH THE PRINTER ON • Switch the mains power switch ON at the rear of the printer. • Rotate the red E-STOP switch on the front of the printer 1/4 turn clockwise. • Wait for TEST MODE to appear on the printer’s keypad. Ensure there are no objects on the printer’s flatbed. • Press button 1 [Printer Power] on the printer’s keypad. • Wait for the LED @ button 7 [Autoheight/Cleaning/Eject] to stop flashing. • Press button 3 [Backward] on the printer’s keypad. This calibrates the flatbed in the backward direction. • Wait for the flatbed to stop moving. • Press button 2 [Forward] on the printer’s keypad. This calibrates the flatbed in the forward direction. • Wait for the flatbed to stop moving. • The printer’s keypad will now display Ready. HOW TO SWITCH THE PRINTER OFF • Press button 1 [Printer Power] on the printer’s keypad. • Wait for TEST MODE to appear on the printer’s keypad. • Push in the red E-STOP switch on the front of the printer. • Switch the mains power switch OFF at the rear of the printer. 13 BESPOKE JIG FIXTURES Bespoke Jig Fixtures are available to hold almost any item in place for printing. These fixtures are custom designed and manufactured by Copytrax and can be ordered at any time during the life of your Printer. Artwork templates are also supplied to match your jig. Jigs are available in Acrylic (cost effective) or Anodised Aluminium (ultra-durable). There are three versions of quick release bespoke jig fixture for the PrintMaster Rubens. Below details how to identify which version your printer is installed with and how to load a Copytrax bespoke jig fixture in to your printer. Type 1: Revision 1 Printer without Heated Vacuum Bed installed. Type 2: Revision 2 & 3 Printers with Heated Vacuum Bed installed. Type 3: Revision 2 & 3 Printers without Heated Vacuum Bed installed. Loading a Jig Type 1 and 3: Insert Jig into Rear Locators. Place Jig Within the Front Locators. Fit Locking Bracket and Rotate Handles to Secure in Place. Fit the Front Clamp Within the Locators and Tighten the Wingnuts Fit the Rear Clamp Within the Locators and Tighten the Wingnuts Loading a Jig Type 2: Place the Jig on the Flatbed. 14 HEATED VACUUM BED The Heated Vacuum Bed is an optional extra installed at the factory. The primary function of the heating element is to pre-warm non-pourous substrates (e.g. Glass, Metal, Ceramic etc.) to improve the evaporation time of any excess ink. This allows a higher initial ink aplilcation to achieve a greater density of colour on those substrates. The primary function of the vacuum fans is to hold thin items in place during printing (e.g. Glass, Film, Foam Boards etc.). The vacuum is at its most effective when the entire bed is covered. Heated Vacuum Bed Vacuum ON/OFF Switch Temperature Controller The Temperature Controller will regulate the Heated Bed to the desired temperature. This is set by pressing the UP/DOWN buttons until the temperature you would like to set is displayed. While adjustments are being made the SET LED is lit to indicate the target temperature. AB C D While no adjustments are being made the current temperature is displayed. RUN LED ON = Heated Bed is on to achieve the target temperature. RUN LED OFF = Target temperature has been achieved. If the current temperature falls below that of the target, the Heated Bed will switch ON until the target temperature is reached. A. Adjustment DOWN Temperature Controller B. Adjustment UP C. Timer Function D. Heated Bed ON/OFF It is not advised to switch the Heated Bed ON while an Acrylic Bespoke Jig is on the Flatbed. Heat may warp or distort the Acrylic. 15 HEAT LAMP An internal heat lamp is included as standard in all revisions of the PrintMaster Rubens. The primary function of the heat lamp is to pre-warm substrates (e.g. Glass, Metal, Ceramic etc.) to improve the evaporation time of any excess ink. This allows a higher initial ink aplilcation to achieve a greater density of colour on those substrates. Heat Lamp Control Dial The lamp is operated and controlled by the dial shown above. The numbers on the dial refer to the brightness of the lamp, from OFF to 100%. The brighter the lamp is set, the more intense the heat is generated. The lamp is located immediately behind the printing engine inside the Printer and applies heat to any material directly below it. Limitations: The lamp is provided as a means to pre-warm certain materials that require it, and where the Heated Vacuum Bed option is not purchased. It is not possible to accurately apply a specific temperature using only the lamp and intense heat applied by the lamp may result in distortion to the printing material. It is recommended only a low brightness is set whenever the lamp is used. Only use the heat lamp during printing, switch it on immediately before printing commences and switch it off immediately after printing is completed. Never leave the heat lamp on when the Printer is unattended or when any material or Bespoke Jig are idle under the lamp. 16 PRINTING There are certain conditions that should be met prior to any printing: • • • • • • The Printer must be switched ON, see How to Switch the Printer ON p.13. The ink supply bottle lids must be loose (present on top of their respective bottle but not tightened). The regular maintenance must have been carried out, see Regular Maintenance p.. The Printer must be connected to the operating PC by USB cable (or Ethernet where applicable). The Air Filter Unit is switched ON. No errors are present on the Printer. Load printing material onto the flatbed or jig fixture. Press button 7 [Autoheight] to load the flatbed ready for printing. Printer ready for printing. The Autoheight function will have set the optimal gap [plus a small tolerance] between the highest material surface on the flatbed and the print head. The Printer is now ready to receive a print command from the PC. Printers using the Solvent Ink set will be provided with our recommended RIP software and all printing will be done from that program. For instructions on how to use our RIP software and how to send print jobs from it, please refer to the relevant User Manual. If the Printer has been idle for more than 15 minutes, it maybe necessary to perform one head clean before printing. For older Printers using the Eco-Solvent Ink set (8 colour), refer to the How to Print with the Eco-Solvent Ink Set section in the Appendix of this user manual. FUNCTIONS AFTER A PRINT JOB HAS BEEN SENT. Fine Flatbed Height Adjustment. The gap between print head and material is important to achieving the best possible print quality. It is possible to fine tune this gap during printing should the Autoheight function allow too much of a tolerance. 17 Optimal gap between print head and material is 2-3mm. During printing, to reduce the gap between print head and material press button 4 [UP] to raise the flatbed. During printing, to increase the gap between print head and material press button 5 [DOWN] to lower the flatbed. A fine tuned flatbed height can be retained for subsequent print passes by using button 6 [Repeat Print] to load the flatbed to the rear of the printer, rather than using the Autoheight function. This should only be done where the printing material is identical to the previous print. Fine tuning the flatbed height can only be done during printing. Attempting this during the feed time immediately before printing has commenced will result in a Print Error. Fine tuning the flatbed height is done so at the operators risk, there is no safeguard against print head and material contact from an incorrect adjustment. Multi Page Printing. When more than one copy, or print pass, is sent to the printer, each subsequent pass is initiated from the Printer’s keypad. At the end of a print pass where there is another to follow, wait for the the LED @ button 6 [Repeat Print] to start flashing. When this LED is flashing press button 6 [Repeat Print] to load the flatbed to the rear of the Printer ready for the next print pass. When the flatbed is at the rear of the Printer ready for the next print pass the following will occur: Revision 3: The next print pass will start immediately when the flatbed is at the rear of the Printer. Revision 1 & 2: The LED @ button 6 [Repeat Print] will flash again. Press button 6 [Repeat Print] to start the next print pass. Keypad LED status when another print pass is ready. 18 REGULAR MAINTENANCE Daily Maintenance. 1. Agitate the White Ink [White Ink Sets only]. • Close the supply bottle lids for the white ink and agitate the white ink by gently shaking the supply bottle. Remember to loosen the bottle lids for printing. 2. Check the level of Waste Ink in the Waste Bottle. • Empty the waste bottle if over 2/3 full. Waste ink must not be disposed of into the general water supply. It must be disposed of as hazardous waste in a certified manner. If you are unable to do this, contain and seal all waste ink in a suitable vessel and send it to Copytrax by courier where we will dispose of it for you at no charge. 3. Head Clean. • Perform one head clean function from the Adjustment Program or Printer Driver (under the Maintenance Tab within the Printing Preferences menu, accessible via Devices & Printers within the Control Panel section of Windows). 4. Nozzle Check. • Place suitable material on the front edge of the flatbed on which to print the nozzle check pattern. • Load the flatbed to the rear of the Printer ready for printing. • Print a nozzle check pattern from the Adjustment Program or Printer Driver (under the Maintenance Tab within the Printing Preferences menu, accessible via Devices & Printers within the Control Panel section of Windows). Completion of the daily maintenance is to follow all four steps successfully and achieve a perfect nozzle check pattern. If the nozzle check pattern is incomplete repeat steps 3 and 4. If after three attempts the nozzle check pattern is not complete refer to the Ink Flow Issues section in the Appendix of this user manual. Shutdown & Weekly Maintenance 1. Cleaning Station. • Begin with the Printer OFF. • Switch the Printer ON, refer to How to Switch the Printer ON p.13. • Interupt the normal power-on sequence by pushing in the red E-STOP switch when the print head carriage moves away from its home position. • Access to the cleaning station is now possible. • Use one of the supplied syringe and pipe sets to apply Copytrax Cleaning Solution to fill both sides of the Cleaning Station cap. 19 Cleaning Station Maintenance • Switch the Printer ON, refer to How to Switch the Printer ON p.13. • Perform one head clean function from the Adjustment Program or Printer Driver (under the Maintenance Tab within the Printing Preferences menu, accessible via Devices & Printers within the Control Panel section of Windows). • Switch the Printer OFF, refer to How to Switch the Printer OFF p.13. Monthly Maintenance. 1. Clean the Encoder, CR. • Remove any dust and residue build up from the encoder using a clean, dry lint free cloth and technical alcohol (Isopropyl Aclohol, aka IPA) or Copytrax Cleaning Solution. 2. Clean the Encoder, PF. • Access the encoder, PF by removing the lower rear cover under the flatbed assembly. • Remove any dust and residue build up from the circular encoder using a clean, dry lint free cloth and technical alcohol (Isopropyl Aclohol, aka IPA) or Copytrax Cleaning Solution. Encoder, CR Encoder, PF Quarterly Maintenance 1. Replace Cleaning Station. • Instructional video available on request. Annual Maintenance 1. Replace Print Head. • Instructional video available on request. 20 TROUBLESHOOTING Problem: How do I perform an ink charge? Solution: Using the Adjustment Software included on the Product DVD. Problem: My print has lines in. Solution: Perform a head clean. Is the printer set to bi-directional (high speed) printing? If yes please disable this function. Problem: The auto height function does not operate. Solution: This can happen if the mains power has been cycled too quickly. Check Autokey function is enabled. a. Power on by red switch. b. Change Test Mode to Function Mode by pressing button 5 for 3 seconds. c. Push button 4 twice to scroll the menu to Autokey setup. d. Push button 2 to enable auto height function. e. Push button 5 to exit function mode. e. Power on printer as normal to test this change. Problem: Nozzle check pattern is not complete. Solutions: Refer to the Ink Flow Issues section in the Appendix of this user manual. Problem: Control panel shows EPSON PRNT ERR. Solution: Use the Adjustment Program included on the Product DVD to reset the Waste Counter inside your Printer. Problem: Status monitor shows a maintenance request “parts inside your printer need to be replaced”. Solution: Use the Adjustment Program included on the Product DVD to reset the Waste Counter inside your Printer. Problem: The print appears to be shifting. Solution: Clean the Encoder, CR. 21 APPENDIX Key: Start INK FLOW ISSUES. End Print Nozzle Check Pattern Question Action Is pattern complete? YES Printer is in Good Working Order YES Has an Ink Charge been carried out? NO Have three head cleans been carried out? Is the cleaning station clear? YES NO NO NO Perform Head Clean Perform an Ink Charge from Adjustment Program Carry out weekly maintenance YES Is the cleaning station clear? NO Advanced: Manually flush print head nozzles Replace cleaning station 22 YES ADJUSTMENT PROGRAM. Compatibility Mode. The Adjustment Program is written for Windows XP. To run the program successfully on later versions of Windows requires running it in Compatibility Mode for Windows XP (Service Pack 2). The Adjustment Program can be found on the Product DVD by exploring the disc: Autoplay\Adjustment-Program\AdjProg.exe • Right click on the file AdjProg.exe and select Properties. • Go to the Compatibility tab. • Check the box Run this programin compatibility mode for: • Choose Windows XP (Service Pack 2) from the drop down menu. • Check the box Run this program as an administrator. • Select Apply. • Select OK. ‘AdjProg.exe’ Properties Compatibility Tab 23 Opening the Adjustment Program. Open the Product DVD and choose run adjustment program. Select Particular Adjustment Mode. Set the Port Selection as Auto Selection (Printer must be connectedby USB cable). Options Menu Head Cleaning & Nozzle Check. • • Select Ink Charge from the Adjustment Program menu. Select OK. Available options are: • • • Ink Charge • Powerful head clean. Cleaning • Standard head clean. Print • Print the nozzle check pattern. Ink Charge Options 24 How to Reset the Waste Counter. Periodically the Printer’s internal waste counter will need resetting. This can be done at any time prior to the maximum counter limit being reached, or when indicated by the Printer. • • Select Waste Ink Pad Counter from the Adjustment Program menu. Select OK. Waste Ink Pad Counter Menu - Revision 1&2 Waste Ink Pad Counter Menu - Revision 3 • Revision 1 & 2 • Select Initialisation from the Adjustment Program menu. • A confirmation message will appear when the procedure is completed successfully. • Restart the Printer (power OFF, then power ON). • Exit Adjustment Program. • Revision 3 • Check the box Pad counter of 0 column • Check the box Pad counter of 80 column • Select Initialisation from the Adjustment Program menu. • A confirmation message will appear when the procedure is completed successfully. • Restart the Printer (power OFF, then power ON). • Exit Adjustment Program. 25 KEYPAD. TEST MODE • For maintenance & adjustment. • Access from Power OFF by turning the red E-STOP switch 1/4 turn clockwise. • Access from RUN MODE by pressing button 1 [Printer Power]. RUN MODE • For printing. • Access from TEST MODE by pressing button 1 [Printer Power]. Run Mode Button Functions: 1. Printer Power • Exit Run mode. 2. Forward • Move flatbed forward (for calibration during start up only). 3. Backward • Move flatbed backward (for calibration during start up only). 4. Up • Move flatbed up. 5. Down • Move flatbed down. 6. Stand By / Repeat Print • Load flatbed to rear of Printer for printing (when flatbed is fully extended in forward position only). 7. Eject / Cleaning / Autoheight • Load flatbed to rear of Printer for printing with Autoheight function (when flatbed is fully extended in forward position only). • Eject flatbed. 26 Test Mode Button Functions: 1. Printer Power • Enter Run mode. 2. Forward • Flatbed UP/FORWARD (depending on menu selection @ button 4). • Adjustments & selections in Function menu. 3. Backward • Flatbed DOWN/BACKWARD (depending on menu selection @ button 4). • Adjustments & selections in Function menu. 4. Up • Flatbed test UP/DOWN or FRONT/BACK. • Cycle menu when in Function menu. 5. Down • Hold for 5 seconds to enter Function menu. • Exit Function menu. 6. Stand By / Repeat Print • No function. 7. Eject / Cleaning / Autoheight • No function. 27 WARRANTY COPYRIGHT © Copytrax Technologies UK Ltd. 2014. All rights reserved. This manual and the software described in it are copyrighted with all rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the written permission of Copytrax Technologies UK Ltd. ENVIRONMENTAL Waste electrical products should not be thrown away with household waste. Please recycle where facilities exist or call us and we can arrange collection (UK only) and disposal. TRADEMARKS Copytrax is the registered trademark of Copytrax Technologies UK Ltd. Brand names and product names are trademarks or registered trademarks of their respective companies. LIMITED LIABILITY PRODUCT WARRANTY The PrintMaster Rubens is warrantied for 12 months from the date of purchase from Copytrax. Print heads & ink systems are limited to 3 months warranty. All warranties are limited to manufacturing defects only. Fair wear & tear or misuse of the printer or components are not covered by the warranty. Warranty on products purchased from an authorised Copytrax distributer are covered by the distributor & not by Copytrax directly. Copytrax will work with the distributor to resolve any issues quickly. Copytrax warranty is a return to base (Cambridge, UK). All returns must be assigned an RMA number before returning to Copytrax. No on-site service is provided by Copytrax. You must return the product to Copytrax or an authorised Copytrax dealer within the warranty period accompanied by proof of purchase. Copytrax DISCLAIMS ALL IMPLIED WARRANTIES ON THE PRODUCT, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, PERFORMANCE AND FITNESS FOR A PARTICULAR PURPOSE. Copytrax WILL NOT BE LIABLE FOR ANY BUG, ERROR, OMISSION, DEFECT, DEFICIENCY, OR NONCONFORMITY IN ITS HARDWARE. AS A RESULT THE HARDWARE IS SOLD “AS IS” AND THE PURCHASER ASSUMES THE ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE. Copytrax SHALL IN NO EVENT BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY DEFECT IN THE HARDWARE OR ITS DOCUMENTATION INCLUDING DAMAGES FROM LOSS OF DATA, EVEN IF Copytrax OR AN AUTHORIZED Copytrax DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES YOU AGREE THAT Copytrax’s LIABILITY ARISING OUT OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR TORT OR WARRANTY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR THIS PRODUCT. any written or oral information or advice given by Copytrax dealers, distributers, agents or employees will in no way increase the scope of this warranty. Nor may you rely on such oral or written communication. Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. For support telephone +44 (0) 1954 212200 or e-mail [email protected]. Copytrax Technologies UK Ltd. (manufacturer) 35 Dry Drayton Industries Scotland Road Dry Drayton Cambridgeshire CB23 8AT United Kingdom. Telephone: +44 (0) 1954 212200 Fax: +44 (0) 1954 211950 e-mail: [email protected] www.copytrax.com Registered No. 6691594 VAT No. GB938 6097 79 28
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