Supplier Quality Manual N° MQF
Page 1 of 24 N° MQF Rev. C Supplier Quality Manual QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS Rédaction VERP Quality Engineer 15/05/2014 Approbation SIDM Quality Manager 27/05/2014 Approbation SZAM Procurement Manager 27/05/2014 AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS Page 2 of 24 CONTENTS 1. PURPOSE .......................................................................................................................................................5 2. APPLICATION SCOPE................................................................................................................................5 3. DEFINITION(S) AND ABBREVIATION(S) ..............................................................................................5 4. RESPONSIBILITIES ....................................................................................................................................6 5. GENERAL QUALITY REQUIREMENTS .................................................................................................6 5.1 SUPPLIER SELECTION AND ASSESSMENT .....................................................................................6 5.2 UNDERTAKINGS ...................................................................................................................................7 5.2.1 CMID .................................................................................................................................................7 5.2.2 Supplier ..............................................................................................................................................7 5.3 QUALITY SYSTEM ................................................................................................................................7 5.4 RIGHT OF ACCESS.................................................................................................................................7 5.4.1 General .............................................................................................................................................7 5.4.2 NATO delegation ...............................................................................................................................8 5.5 AUDIT ......................................................................................................................................................8 5.6 QUALITY PLAN......................................................................................................................................8 5.7 DOCUMENTATION................................................................................................................................8 5.8 REGULATORY OR LEGAL REQUIREMENTS ....................................................................................8 5.9 TRACEABILITY......................................................................................................................................9 5.10 CMID EQUIPMENT MADE AVAILABLE TO THE SUPPLIER.......................................................9 5.11 MATERIAL PROVIDED BY CMID ....................................................................................................9 5.12 COMPONENTS PROVIDED BY CMID .............................................................................................9 5.13 SPECIAL PROCESSES ......................................................................................................................10 5.13.1 General ............................................................................................................................................10 5.13.2 Qualification of special processes ...................................................................................................10 5.14 METROLOGY LABORATORIES .....................................................................................................11 5.15 SUBCONTRACTING BY THE SUPPLIER ......................................................................................12 5.15.1 General ............................................................................................................................................12 5.15.2 Subcontracting of special processes ................................................................................................12 5.16 SCHEDULING MANUFACTURE OF THE PRODUCT ..................................................................12 5.16.1 General ............................................................................................................................................12 5.16.2 Risk Management.............................................................................................................................13 5.17 MARKING ..........................................................................................................................................13 5.18 FAI - FAIR / PRODUCTION VALIDATION DOSSIER ...................................................................13 5.18.1 The rules leading to the initiation of an FAI are as follows: ...........................................................14 5.18.2 Formalisation ..................................................................................................................................14 5.18.3 Simplified supplier/ subcontractor FAI ...........................................................................................15 5.18.4 Organisation ....................................................................................................................................15 AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS Page 3 of 24 5.19 MANAGEMENT OF MEASUREMENT AND QUALITY CONTROL EQUIPMENT....................16 5.20 CONTROLS ........................................................................................................................................16 5.20.1 Control during manufacture ............................................................................................................16 5.20.2 Final control ....................................................................................................................................16 5.20.3 Control following sampling .............................................................................................................17 5.20.4 Non-conforming products or disputes .............................................................................................17 5.20.5 Rejected products.............................................................................................................................18 5.21 STORAGE, HANDLING AND PACKAGING ..................................................................................18 5.22 PRODUCT CONFORMITY ...............................................................................................................19 5.22.1 Certificate of Conformity (COC) .....................................................................................................19 5.22.2 Materials and processing certificates ..............................................................................................19 5.23 FINAL ACCEPTANCE OF THE PRODUCTS BY CMID ................................................................20 5.24 DELIVERY .........................................................................................................................................20 5.24.1 Acceptance request ..........................................................................................................................20 5.24.2 Acceptance at the supplier’s premises .............................................................................................20 5.24.3 Acceptance on inspection IN............................................................................................................20 5.25 ARCHIVING.......................................................................................................................................21 5.26 PENALTIES ........................................................................................................................................21 5.26.1 Late delivery ....................................................................................................................................21 5.26.2 Unacceptable quality .......................................................................................................................21 5.26.3 Failure to comply with quality assurance requirements..................................................................21 5.27 CODE OF ETHICS .............................................................................................................................21 5.28 SPECIFIC REQUIREMENTS.....................................................................................................................22 5.28.1 Software ...........................................................................................................................................22 5.28.2 Obsolescence management ..............................................................................................................23 5.28.3 Anti-counterfeiting policy ................................................................................................................23 5.28.4 Control of any damage that may be caused by a foreign body ........................................................23 5.28.5 Perishable or limited shelf-life product ...........................................................................................23 5.28.6 Control of ageing of electronic components ....................................................................................23 5.28.7 Control of non-deliverable software ................................................................................................23 6. DOCUMENT HISTORY.............................................................................................................................24 AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS Page 4 of 24 The value chain created by CMI Defence begins with the products and services you supply to us. Optimum quality requires first-class, consistent products and services: in the case of both ourselves and our partners. However, it all starts with you, our suppliers. As quality is at the heart of our business, your success is essential to our success. This new Supplier Quality Manual reaffirms our commitment to working with you to ensure continuous improvement and high quality standards in all our work together. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS 1. Page 5 of 24 PURPOSE The Supplier Quality Manual (SQM) sets out the provisions implemented reciprocally by CMID and its suppliers, in the field of quality management and related activities (environmental protection, workplace safety, etc.) in order to meet the requirements of orders placed by our customers. These requirements are based in particular on the standard EN 9100 and CMID’s quality management system. The SQM is referenced in the orders or contracts issued by CMID. The latest version is available on the CMI defence website supplier and/or download section. 2. APPLICATION SCOPE This manual applies to all externally sourced supplies having an impact on the end quality of the products delivered by CMID to its Customers: Applicable to suppliers and subcontractors that deliver or are involved in the production items or products (including fluids) incorporated into or that can be incorporated into the turrets; Suppliers of specific tools; Suppliers of measurement and control instruments; Service providers, laboratories conducting analyses and other tests; Training organisations providing a required certification or qualification; Suppliers of consumables for tests, qualification (e.g. munitions, etc.). Applicable to the Procurement and Quality Departments Applicable to supplier orders 3. DEFINITION(S) AND ABBREVIATION(S) Customer: Shall mean CMID and its customers Digital data: Shall mean all data, 2D and 3D models, machining programs, etc. provided by CMID on an electronic medium or transmitted or consulted by IT systems FAI: First Article Inspection FAIR: First Article Inspection Report Supplier: Shall mean any party in possession of a purchase order or contract issued by CMID NADCAP: (National Aerospace and Defense Contractors Accreditation Program), North American accreditation programme for special aeronautics processes, recognised in Europe as a result of pressure from the majority of European aeronautics customers and equipment manufacturers. As an extension to the quality management standard AS/EN/JISQ 9100. Qualification: This term shall mean both: - the ability of a supplier to implement a special process recognised by our customers, - the process by which CMID’s Quality Department recognises the ability of a supplier to manufacture a product, in accordance with the specified requirements (standards, specifications, etc.), which may be formalised by certification or inclusion on a list of qualified suppliers. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS Page 6 of 24 Special process: Procedure used in a manufacturing process operation or series of operations in order to obtain the specified properties of materials (physical, chemical or metallurgical), or capable of altering such properties, which cannot themselves be directly tested during the normal course of the manufacturing process. Non-destructive testing (NDT) operations are in the special process category. Product: Shall mean in general the subject of a purchase order (equipment, material, service, test, trials, documentation, programming etc.). Cloud computing: is a set of computer hardware, network equipment and software operated by a supplier and available to users via an IT network. It allows users to back up, share and access all their files from any computer connected to the internet anywhere in the world. Key characteristics: Any parameter identification or manufacturing process may have an impact on the safety or compliance with regulations on the form, fit, function, performance or future processes of the product, are key characteristics. They often form the basis of the plan of product quality control.. 4. RESPONSIBILITIES The supplier must ensure that he has the latest version of the documents applicable to the CMID order. If this is not the case, he must request them from the Procurement Department. The supplier is wholly responsible for the quality of his product. Any production and/or quality control documents, equipment or other assistance provided by CMID to the supplier does not in any way reduce his responsibility for the final quality of the product. By accepting an order or contract issued by CMID, the supplier declares that he has received, read and accepted in full the contents of the Supplier Quality Manual. 5. GENERAL QUALITY REQUIREMENTS Our customers’ own quality requirements cascade down to the suppliers with whom we place an order for the products in question. No oral instruction from CMID, from whatever source, should be accepted if it would alter any aspect of the order or the requirements. All changes must be detailed in writing and may be transmitted by fax, email or other electronic medium solely by the Procurement Department. 5.1 SUPPLIER SELECTION AND ASSESSMENT Each supplier is selected and assessed in accordance with CMID procedures. A list of qualified suppliers is kept by CMID’s Quality Department. The supplier may ask the Procurement Department in writing for the name of a subcontractor qualified in a particular field. Suppliers are qualified in one or more fields. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS 5.2 5.2.1 Page 7 of 24 UNDERTAKINGS CMID CMID undertakes to: • • 5.2.2 Provide everything necessary for the production of the products: - documents (order, drawings, specifications, customers’ standards, etc.) - digital data (models, programs, etc.) Provide assistance to the supplier, within the scope of its capabilities, in all areas which contribute to the final conformity of the product. Supplier The supplier must: • Ensure that he has everything necessary in his possession before fulfilling the order or contract. Any discrepancy or production problem (technical problem, documentation, etc.) having an impact on the contractual deadline and/or conformity of the product must be notified to the relevant departments, Procurement and Quality; • Ensure that the products and packaging (boxes, reusable crates, etc.) are protected against any source of damage (handling, storage, transport, etc.); • Ensure the identification and traceability of products from receipt of the components and raw materials through to delivery. • Notify CMID of any development relating to certifications or qualifications obtained from accreditation bodies or customers (special processes, etc.), in order to enable CMID to keep its database up to date. • Update CMID’s Quality Department at least once a year on the quality control marks assigned within his own organisation. (Only for suppliers who provide marking and/or final quality control on CMID’s behalf). 5.3 QUALITY SYSTEM The requirements contained in the SQM are based on the standards EN9100 and ISO9001. Our suppliers’ quality system must be certified and/or have equivalent provisions which enable the requirements of this SQM to be met. NB: NADCAP accreditations are considered a plus. We encourage our suppliers to undertake ISO14001 certification. 5.4 5.4.1 RIGHT OF ACCESS General CMID, official bodies and CMID’s customers or representatives have an obligation to ensure monitoring of the manufacturing carried out by the supplier with whom the purchase order has been placed and his quality management system. In this regard, they have a right of inspection at all stages in the fulfilment of the purchase order placed by CMID with the supplier. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS Page 8 of 24 CMID, official bodies and CMID’s customers or representatives shall be given free access to the supplier’s premises and those of any of his suppliers and accorded every facility to complete their tasks in full. Monitoring shall be carried out without in any way reducing the supplier’s responsibility to supply a product in conformity with requirements. For his part, the supplier shall also reserve by contract the right of access to its own suppliers’ premises, as specified above. 5.4.2 NATO delegation Independently of all CMID requirements or acceptances, the supplier may be inspected by a NATO delegation in accordance with AQAP 2110/20/30/31 and Stanag 4107, inter alia. Such inspections and results shall take precedence over CMID decisions. 5.5 AUDIT CMID’s Quality Department performs qualification and process audits and specific audits (e.g. on recurring nonconformities. The audits are scheduled with the supplier; a programme is drawn up and sent to the supplier. Unscheduled audits may be performed at the supplier’s premises during working hours. The auditor shall prepare an “Audit Report” setting out the findings, Corrective Action Requests (CARs) and suggested improvements. CMID’s Quality Department is responsible for distributing the audit report to the Quality Manager who has been audited (or the company’s general manager) and for following up the implementation and effectiveness of the CARs.The audit is pronounced satisfactory once the effectiveness of the corrective actions has been demonstrated. 5.6 QUALITY PLAN Depending on the complexity or criticality of the products, CMID may, at the time of the call for tenders, require the supplier to prepare a written quality plan that takes into account the various aspects of quality planning and risk management. This request may be made by the Quality Department in writing, without any additional cost being incurred by CMID. 5.7 DOCUMENTATION All documentation provided by CMID is subject to strict confidentiality requirements. This documentation may not under any circumstances be communicated to a third party without authorisation from CMID Where documentation provided by CMID or the end customer is used for design, manufacture or quality control, the supplier must establish procedures for the management of such documentation. 5.8 REGULATORY OR LEGAL REQUIREMENTS The supplier shall be responsible for identifying and applying the applicable regulatory or legal requirements which exist at national, European or international level. In particular with regard to: • safety • environment • REACH – European regulation “Registration, Evaluation and Authorisation of Chemicals” • RoHS – European directive “Restriction of Hazardous Substances” Concerns electrical and electronic components. • • • air, sea and road transport employment customs AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS 5.9 Page 9 of 24 TRACEABILITY The supplier must ensure the identification and traceability of products from receipt of the components and raw materials through to delivery. This includes the following documents: • the production procedures • the production orders • the quality control data sheets • the process log sheets • the material certificates • the processing certificates • the certificates of conformity • the documents relating to non-conformities The supplier must be able to supply product traceability information at CMID’s request within a maximum of 2 working days. 5.10 CMID EQUIPMENT MADE AVAILABLE TO THE SUPPLIER Where CMID supplies equipment, the supplier must check before starting production: • that the equipment provided is correctly identified • that it is satisfactory and has not suffered deterioration (wear, damage, etc.). In the event of any problem, contact the Procurement Department in order that appropriate action may be taken. The supplier must keep an up-to-date list of all CMID equipment in his possession. 5.11 MATERIAL PROVIDED BY CMID The supplier shall verify that the material provided by CMID correctly matches the requirement specified in the order. The material must be identified in such a way as to ensure its traceability throughout the manufacturing process. No other material than that specified and provided by CMID for an order may be used. In the event of an error in supply, CMID will replace the material. The raw material must be stored under appropriate conditions such as to avoid deterioration, corrosion, scratches, impact, etc. 5.12 COMPONENTS PROVIDED BY CMID The supplier shall verify that the components provided by CMID correctly match the requirement specified in the order. The components must be identified in such a way as to ensure their traceability throughout the manufacturing process. No other component than that specified and provided by CMID for an order may be used. In the event of an error in supply, CMID will replace the components. The components must be stored under appropriate conditions such as to avoid deterioration, corrosion, scratches, impact, etc. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS 5.13 Page 10 of 24 SPECIAL PROCESSES 5.13.1 General “Process where the results cannot be completely verified subsequently by a control or test on the product and the consequence of defects therein may only become apparent on the use of such product.” The Supplier must identify the special processes employed in manufacture of the product. These special processes must be qualified by the Supplier before being used. The significant process parameters must be identified, controlled and recorded. These provisions apply equally to special processes that have been subcontracted. The qualification dossier for the special processes must be available for consultation by CMID on request. A NADCAP accredited process shall be accepted as qualified. Please provide a copy of the certificate stating the field of application. List of the sets of processes (nomenclature based on NADCAP): • COMP: Composites • CP: Chemical surface treatment (including paint) • CT: Spray coating (including plasma) • HT: Heat treatment • MTL: Laboratory tests ISO17025 certification, Belac, Cofrac or equivalent is sufficient • NDT: Non-destructive testing • NM: Nonconventional machining (including water jet or laser cutting, EDM, etc.) • SE: Surface enhancement (including shot peening) • WLD: Welding 5.13.2 Qualification of special processes This section describes the quality requirements applicable for the qualification and validation of special processes. These requirements apply to all special processes used by CMID’s suppliers and their subcontractors. Purpose: To ensure that the human and equipment resources and the corresponding procedures used in employing the special processes enable a quality satisfying CMID’s specified requirements to be obtained on a repeated basis. You may apply the following procedure, adapting it to your case. 5.13.2.1 Analysis of CMID’s or its client’s technical specification • • • Results / performance requirements Resources requirements Examination of the procedures and installations 5.13.2.2 Drafting a quality plan • • Tests and quality controls to be carried out Definitions of samples AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS Page 11 of 24 5.13.2.3 Tests and Quality Controls on samples • • • Taking of samples Conduct of tests and quality controls on samples Recording of test reports or quality control records 5.13.2.4 Implementation of any corrective and preventive actions 5.13.2.5 Qualification dossier This qualification dossier must contain at least: • A description of the installation and associated measurement equipment, • Certificates of calibration and/or verification of the measurement equipment, • The procedures and work instructions associated with the process, • A list of the personnel qualified to perform the process, • The results of analysis and quality controls on specimens or test pieces, • Qualifications by other clients and accreditations by qualification bodies. 5.13.2.6 Qualification Qualification or requalification is awarded by CMID’s Quality Department after: • Validation of the Product/Process combination • Validation of the qualification dossier prepared by the supplier Additional analyses and/or quality controls may be carried out between CMID and the supplier. At CMID’s request, cross testing with an approved laboratory may be required. These analyses or quality controls enable verification of a good correlation between the results, in particular with respect to the initial qualification of the process. The supplier must provide CMID with the applicable documents, together with an index and date on which they apply. All items providing evidence of the qualification works carried out by the supplier (qualification dossier, specimens, record of quality controls, certification of the operators, etc.) must be archived for a minimum period of 30 years. 5.13.2.7 Validity The qualification remains valid except in the following cases: • Stoppage of production for longer than 3 years • Established deviation • Change which may affect the quality of the product (the supplier must requalify its special process). 5.14 METROLOGY LABORATORIES Qualification of this type of laboratory consists of the following elements: • Proof of ISO 17025 certification by a third party accreditation body, the scope of which covers the calibrated equipment used for CMID. • Proof of compliance of its calibration standards with the international system. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS 5.15 Page 12 of 24 SUBCONTRACTING BY THE SUPPLIER 5.15.1 General The supplier must be able to demonstrate its supplier’s capabilities. The supplier shall have a mandatory duty to pass on all CMID’s requirements to his own suppliers. The supplier must have qualified its supplier. The Supplier must notify CMID of its suppliers before fulfilling the order. CMID reserves the right to prohibit the supplier awarded the CMID order, by notice in writing, from using a third party supplier. 5.15.2 Subcontracting of special processes Operations in special processes may be subcontracted The supplier remains responsible for the work subcontracted 5.15.2.1 Subcontractors qualified by CMID. The Procurement Department will provide on request the names of the special process subcontractors qualified for the special processes to which the order relates. 5.15.2.2 Subcontractors not qualified by CMID. If CMID does not have a subcontractor qualified for the special process or if the supplier wishes to use a special process subcontractor with which if it is accustomed to working and which is not qualified by CMID, it must embark on a qualification process in accordance with section 5.13. In this case, the supplier must submit the corresponding qualification dossier in advance to CMID for approval. 5.16 SCHEDULING MANUFACTURE OF THE PRODUCT 5.16.1 General • • • • The schedule must be compatible with the product manufacturing lead times (including the supply lead times for the components and/or raw materials). The Supplier must implement a load/capacity calculation procedure over the short, medium and long term. He must analyse the results and identify the actions necessary to meet the Purchaser’s requirements and overall requirements (e.g. increase in machine capacities, increase in working hours, out-sourcing, multi-skilled operators, etc.). The Supplier must implement a real-time monitoring procedure for his production and be in a position to provide the Purchaser at any time with reliable information on the state of progress of the products being manufactured under a purchase order. The Supplier must draw up and keep updated a production and quality control procedure for each product describing the industrial process for manufacture of the product, supplies of raw materials and components through to delivery of the product. This document must contain: - the main phases of manufacturing and quality control; - identification of the major suppliers; - identification of bottlenecks; - storage; - the specific means and equipment used; - the associated documents (drawings, procedures, etc.) - the critical elements (e.g.: process risks identified, etc.) - the key characteristics - the monitoring plan (significant parameters, risks identified, etc.) AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS Page 13 of 24 The production procedure must be completed for each phase (if applicable) • A process log sheet listing each of the operations to be performed must accompany the products during manufacture and assembly. In the case of each operation, the operator must: - verify that previous operations have been carried out correctly; - record the quantities of products accepted and rejected; - certify that the operation has been performed as specified or, in the event of a change, that it has been documented and authorised. 5.16.2 Risk Management The Supplier must establish a procedure for the identification, periodic assessment and reduction of the risks likely to disrupt the industrial process and contractual commitments on product quality and adherence to delivery deadlines. Such risks may be associated with: • the supply (single source, obsolescence, change of source, continuity, etc.) • the operations involved in manufacture and quality control of the product • the means and equipment (machines, computers, ERP, etc.) • the workforce. In the case of suppliers of functional units involving more than one type of technology, mechanical, electronic, optical, etc. The product risk (technical characteristics, functioning, use, etc.) must be taken into account. In respect of all risks identified, the Supplier must formalise the provisions implemented to reduce and control such risks. 5.17 MARKING All CMID’s requirements relating to the marking of articles can be found in detail in the Marking Specifications SM-6-290-176 The application of marks is one of the means contributing to quality assurance and in particular traceability. Marking is the means of identifying the products and certifying quality controls and testing. Where specified clearly in the order issued by CMID, the supplier has an absolute obligation to adhere to the requirements so defined. 5.18 FAI - FAIR / PRODUCTION VALIDATION DOSSIER The First Article Inspection (FAI) is part of the validation of an entire process. In this respect, it concerns the items incorporated into a product manufactured by CMID, whether produced in-house or subcontracted. CMID, therefore, cascades its customers’ requirements, in terms of the production of FAIs in accordance with EN9102, down to its suppliers. The FAI must enable it to be verified that the manufacturing process is capable of mass producing articles which meet the specifications. The FAI of a component must verify that 100% of the properties and parameters in the drawings or in the associated specifications have been met. The objective is to demonstrate the conformity with the technical definition and the control of the manufacturing process. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS 5.18.1 The rules leading to the initiation of an FAI are as follows: • Manufacture of a first batch or first article. • The Supplier must undertake a new FAI or partial FAI in the event of: - a change in the means or equipment used - a change of supplier, including processing and material - an increase in rejects - major non-conformities in the first article - production being interrupted for 2 years or more - any request from the customer or his representative. 5.18.2 Formalisation The supplier shall preferably draw up an FAIR in accordance with the format in EN9102. The FAIR shall include as a minimum: • • A cover page with: - the full name and address of the supplier. - the name of the customer: CMI defence - an FAIR number (unique number) - if applicable, the number of the initial FAI - the name of the CMID product - CMID part number - the serial number, if applicable - the batch number, if applicable - the date of manufacture of the product - the report date - the name and signature of the quality manager - a box for CMID approval A table of contents The following elements, if applicable • • • • • • • • • • • • • • • • • Detailed drawings of the component Drawing of the sub-assembly Specifications Manufacturing organigram List of the items to be used Production procedure Work sheets Quality control manual Inspection results Calibration certificate for the test equipment Certificate of Conformity of the components Materials certificate Processing certificate Certificate of conformity Surface treatment, paint and test report plate Assembly specification Document of non-conformity close-out AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Page 14 of 24 Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS • • • • • • • • • • • Page 15 of 24 Document of derogation close-out Qualification and environmental tests and trials report Test report for electronic, electrical, hydraulic, mechanical and IT equipment (FAT) ATP / ATR Supplier FAIR (if second level and above) FAIR for the sub-components (unless notified otherwise) Verification and qualification of the software List of higher level suppliers List of suppliers qualified for the special processes Any other document referred to in an applicable specification Any other document requested by the customer or his representative The document shall be correctly paginated in its entirety 5.18.3 Simplified supplier/ subcontractor FAI If a supplier’s/subcontractors organisation is not able to provide this, subject to agreement in writing from CMID’s Quality Department and its customer, the following may suffice: • A cover page identical to that in clause 5.17.2 • A table of contents • List of the items to be used • A certified production procedure • Materials certificates • Processing certificates • Document of non-conformity close-out • Document of derogation close-out • A statement of measurements 100% certified by a quality control mark on a representative sample from the manufactured batch (including as mandatory the first and last articles) • A copy of the drawing with min. and max. deviations, indication of the tolerances and references to the components measured • An audit report on the supplier • A list of the lower level suppliers. The document shall be correctly paginated in its entirety 5.18.4 Organisation 5.18.4.1 Scheduling FAIs CMID, its customer or his representative may request from CMID a schedule for the performance of the FAIs before the start of manufacture. CMID may require a progress report on the FAIs to be sent. CMID, its customer or his representative may demand the right to be present when FAIs are performed. 5.18.4.2 “In-process” inspection CMID may undertake inspections during production of the FA in order to assess compliance of the procedures and control of the documentation requirements. All processes, welding procedures, quality system, inspection records, calibrations procedures, NDT procedures and ATPs (acceptance test procedures) shall be reviewed and assessed during this inspection. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence N° MQF Supplier Quality Manual Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS Page 16 of 24 5.18.4.3 Delivery of FAIs The supplier must email the FAIR dossier to CMID’s Quality Department at the latest with the request for acceptance of the FA. The delivery documents relating to this article must mention that it is a first article subject to an FAI and the article itself must be identified as such by a temporary means. 5.18.4.4 Validation, approval of FAIs Mass production shall be authorised only after validation of the FAI by CMID and its customer and/or representative (signature of FAIR for approval). Manufacture is fixed; any change shall require a new FAI for approval. Performance of the FAIs in the presence of CMID, its customer or his representative at the supplier’s premises, shall not discharge the latter from his responsibility to supply an acceptable product and shall not prevent subsequent rejection of the product by CMID or its customer. 5.19 MANAGEMENT OF MEASUREMENT AND QUALITY CONTROL EQUIPMENT The measurement and quality control equipment used by the supplier must be recorded, identified, maintained in good order, correctly stored and calibrated. A full life record shall be kept up to date for each item of equipment, showing its calibration history. The supplier must be able to prove that the calibration programme linking its equipment to national or international standards has been followed: The supplier must be authorised to calibrate its instruments in-house in accordance with the applicable national or international standards (ISO, NF, BS, NBN, etc.). The reference calibration standards must be linked to national or international standards and verified at least every 2 years by an entity complying with the specification in section 5.14. Subcontracting: the supplier must use as a calibration subcontractor an entity complying with the specification in section 5.14. 5.20 CONTROLS 5.20.1 Control during manufacture The supplier must: • • • • Appoint a person responsible for the Control/Quality element, who will handle relations with CMID Carry out all controls and tests necessary to ensure the conformity of the product Records must be kept in order to prove that the product has been subject to controls and/or tests . These records must show clearly whether the product met the acceptance criteria. 5.20.2 Final control The supplier must: • • • Attach test statements or reports to the delivery, Check that the supporting documents are complete and correspond correctly to the articles and orders in question, Check that the required procedures have been applied and followed. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence N° MQF Supplier Quality Manual Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS Page 17 of 24 5.20.3 Control following sampling The following standards for sampling may be required on the instructions of quality control: • MIL-STD-105: Military Standard: sampling procedures and tables for inspection by attributes or • ISO 2859: Sampling procedures for inspection by attributes -- Part 1: Sampling schemes indexed by acceptance quality limit (AQL) for lot-by-lot inspection The acceptance limit for sampling data by default must be zero default Points 5.20.1 and 5.20.2 above shall apply. The supplier must apply a temporary, numbered identifier to its items using the words “SAMPLE CONTROL NO. …” The item must be: - either individually packaged with the words on the packaging - or identified by a label attached using string, not adhesive Labelling with felt-tip pen or paint is not permitted. 5.20.4 Non-conforming products or disputes Any non-conformity detected by the supplier must be notified systematically to CMID’s Quality and Procurement Departments before delivery to CMID Non-conforming components / articles may not be invoiced. Non-conforming products must be identified and marked using specific means intended for this purpose and separated from the rest of the production, preventing any use of the product, pending a decision by CMID. A quarantine area must be provided, clearly identified and locked. A register of products put into and taken out of quarantine must be established and kept up to date. Non-conformities shall systematically be the subject of a non-conformity report. The supplier may submit a derogation request to CMID using the form AQDEF.061 “REQUEST FOR WAIVER / DEROGATION” The latest version is available on the the CMI defence website supplier and/or download section. An additional analysis, request for corrective action or analysis of the root causes (type 8D, etc.) may be requested from the supplier by CMID. For 8D, a specific form may be provided to the supplier. It is available on the CMID Defence website supplier and/or download section. In all cases, the final decision shall be notified in writing by CMID’s Quality Department. All non-conformities detected at CMID shall systematically be the subject of a non-conformity report (Anomaly Report) by CMID and shall be handled in accordance with CMID’s procedures. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS Page 18 of 24 5.20.5 Rejected products. All rejected products must be kept in the quarantine area until the end of the programme or until a decision in writing has been received from CMID’s Quality Department. CMID may recover the rejected products following a commercial agreement with the supplier. CMID may require the product to be rendered unusable: cutting up of the item, machining a mark on the item or any other required procedure. The supplier must be able to provide a certificate of destruction of the rejected products with photographs of all the products in question. Unless provided otherwise in a notice in writing accepted by CMID’s Quality Department, the Certificate of Destruction must: • • • • • • give the name of the company and information on its registration (official address and company registration number); bear the words “Certificate of Destruction”; have a unique number; clearly define the items to which it relates: - by quoting CMID’s order reference (including the line number); - by providing a description of the items, and in particular their CMID references (if applicable); - by stating the quantity in question; - by giving their serial number(s) and the batch to which they belong (if part of a series or batch); in the case of more than one batch, each batch is to be identified separately; - The supplier’s non-conformity reference - The acceptance request reference if made - CMID’s PVA reference if made - The FAI reference if the product was subject to an FAI; Contain a statement describing the destruction method or method used to render the product unusable. State the number of photographs attached. The certificate must be dated and signed by the supplier’s quality manager or its authorised representatives. A certificate of destruction template may be provided by CMID or may be available in the supplier and/or download section of the CMI Defence website. 5.21 STORAGE, HANDLING AND PACKAGING The supplier must ensure that the component/products are protected against any cause of damage whatsoever during all work commissioned from him. The supplier must: • • • • • Use appropriate handling equipment Use appropriate packaging and pay particular attention to the cleanliness of the packaging in order not to supply items in poor condition (in the case of reusable crates provided by CMID for example). Use specific means to conserve products requiring particular storage conditions (e.g.: temperature, humidity, etc.) The suppliers of products sensitive to electrostatic discharges must ensure that the product is protected during the process of manufacture, identification and packaging for delivery (caps for connectors, bag, bubble wrap, etc.) As far as possible, the supplier must dedicate storage areas to CMID’s raw materials, components and products. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS 5.22 Page 19 of 24 PRODUCT CONFORMITY The supplier is solely responsible for ensuring that his products, including anything that he may have to subcontract or purchase, conform to the technical, quality, documentary and other requirements of a CMID purchase order or contract. Unless stated otherwise on the purchase order, the supplier must provide a certificate of conformity for the products supplied. Any omission, error, deletion or evidence of correction fluid shall invalidate the required documents in question (e.g. : quality control documents, certificates) and prevent acceptance of the products. 5.22.1 Certificate of Conformity (COC) The supplier certifies the conformity of the item supplied by attaching a Certificate of Conformity. Unless advised otherwise in writing and accepted by CMID’s Quality department, the COC must: • • • • • • give the name of the company and information on its registration (official address and company registration or commercial register number); bear the words “Certificate of Conformity”; have a unique number; clearly identify the elements to which it relates: - by quoting the CMID order reference (including the line number); - by providing a description of the items, and in particular their CMID references (if applicable); - by stating the quantity supplied; - by quoting all applicable specifications, standards or drawings and the applicable versions thereof; - by giving their serial number(s) and the batch to which they belong ; in the case of a number of batches, each batch shall be identified separately; - by stating the period for which they can be kept and, if applicable, the recommended storage conditions; - by adding any comments applicable to the item (waiver or derogation reference, FAI number, etc.); - by giving the reference number of the COC sent by any second level subcontractor or equipment manufacturer and providing a copy of the document; contain a statement certifying that the items conform in all respects to the requirements specified in the order or contract and, if applicable, to all specifications quoted; mention all quality certificates issued by a third party for the products supplied, including their registration number, if applicable. The certificate must be dated and signed by the supplier’s quality manager or his authorised representatives. 5.22.2 Materials and processing certificates The supplier must issue a certificate at the level required in the CMID order. Any product supplied with a lower level certificate shall be rejected. The supplier must insert on copies of the materials and processing certificates: • a quality control mark, a supplier’s stamp • a date • the CMID order reference • position • the reference of the component(s) - Part Number AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence N° MQF Supplier Quality Manual Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS Page 20 of 24 Materials certificate: the content of the certificate, depending on its level, shall comply with the latest applicable version of EN 10204. Certificate of heat treatment: the supplier shall procure the certificate and the graph with the treatment curve. 5.23 FINAL ACCEPTANCE OF THE PRODUCTS BY CMID Final acceptance of the products supplied shall be delivered by CMID at its premises. In the case of quality control carried out at the supplier’s premises, an agreement on delivery or a positive quality control by CMID do not qualify as final acceptance of the product by CMID. 5.24 DELIVERY 5.24.1 Acceptance request Physical delivery of the products may only take place with the agreement of the Quality and Procurement Departments. This also applies to product returns or replacements following a non-conformity (PVA) identified at CMID. In this specific case, the supplier shall quote the PVA number on the acceptance request. The supplier must issue an acceptance request stating the date on which the products will be available. A copy of all quality documentation required or requested in the order must be sent with the acceptance request. If this is not provided, the request shall remain pending. The form “ACCEPTANCE REQUEST / DEMANDE DE RECEPTION” AQDEF.082 is available on the CMI defence website supplier and/or download section. The form must be completed legibly and sent to CMID in accordance with the instructions on the form. CMID shall return the form specifying the type of acceptance. Following prior agreement in writing between CMID and the supplier, a specific, secure, CMID/supplier shared server may be used for the exchange of information. In this specific case only, the provisions of sections 5.24.2 and 5.24.3 may be different. 5.24.2 Acceptance at the supplier’s premises The date and time of the inspection shall be notified to the supplier via the form AQDEF.082 A CMID inspector shall visit the supplier’s premises to validate acceptance. The supplier may deliver the products to CMID together with the acceptance request validated by CMID QA and the delivery note. 5.24.3 Acceptance on inspection IN The instruction “inspection IN” is notified to the supplier via the form AQDEF.082 The supplier may deliver the products to CMID together with the acceptance request validated by CMID QA and the delivery note. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS 5.25 Page 21 of 24 ARCHIVING The documents, digital data and records relating to CMID orders (defined in EN9130) must be kept up to date and retained, in order to show conformity with the specified requirements and the effective implementation of the Supplier’s Quality System. In practice CMID specifies: • A minimum archiving period of 10 years • Such records shall be legible, stored and kept in such a manner as to be easily found in locations which provide an appropriate environment for the prevention of deterioration and loss. • Electronic archiving (scanning) of paper documents. • Computerised backup in a different location from the building where the paper and electronic data and records are kept. CMID formally prohibits the use of “cloud computing” for the storage and archiving of any data relating directly or indirectly to CMID. The supplier must be able to provide the documents, digital data and records relating to CMID orders at CMID’s request within a maximum of 2 working days. 5.26 PENALTIES 5.26.1 Late delivery In the event that the deadlines negotiated with CMID’s Procurement Department are exceeded, late delivery penalties may be passed on to the supplier as described in CMID’s general purchase terms and conditions. 5.26.2 Unacceptable quality In the event of rejection by the end customer which carries a significant cost, CMID reserves the right to pass on to its supplier the costs of non-conformity in proportion to the size of the loss suffered by CMID. 5.26.3 Failure to comply with quality assurance requirements In the event of failure to comply with quality assurance requirements, sanctions may be applied in accordance with our internal supplier selection, approval and evaluation procedure. 5.27 CODE OF ETHICS This suppliers’ code of ethics specifies a number of minimum standards of behaviour and business practices with which CMID’s suppliers must comply. The provisions of this suppliers’ code of ethics are minimum standards only. They supplement but do not in any circumstances replace any specific obligation stipulated in contracts between CMID and suppliers. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence N° MQF Supplier Quality Manual Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS Page 22 of 24 Suppliers must: • Comply with all requirements of the law and regulations applicable to their operations and require their representatives and suppliers to do the same. • Refrain from making any payment or offering or promising money or anything else of value, whether directly or indirectly, to any person with a view to obtaining or retaining a contract in an inappropriate manner or with the aim of obtaining an inappropriate or undeserved commercial advantage for the supplier. • Refrain from concluding exclusivity contracts for the production of CMID items with any other supplier. Only CMID may conclude this type of exclusivity contract. • Refrain from putting pressure on third party suppliers with a view to obtaining or retaining a contract in an inappropriate manner. • Behave in an honest, direct and frank manner in discussions with CMID representatives, the representatives of regulatory bodies and public officials. • Maintain confidentiality with respect to products, projects and information from CMID. Only use information provided by CMID for commercial purposes authorised by CMID. • Conduct their operations without discrimination, ensure that the workplace is free from sexual or any other type of harassment and prohibit any verbal or physical abuse against employees. • Comply with environmental legislation and the corresponding regulations. • Provide a healthy and safe working environment and comply with all health and safety laws, regulations and practices. • Comply with all laws in force relating to the minimum working age and have no recourse in any circumstances to child labour. • Comply with all laws in force relating to remuneration, overtime and working hours and conditions. CMID invites its suppliers to join the United Nations Global Compact. http://www.unglobalcompact.org 5.28 Specific requirements 5.28.1 Software The supplier must be able to demonstrate and document the verification and qualification of the software supplied. Standard ISO 12207 shall apply if requested in the specifications contained in the order. The supplier must issue and document a derogation request for all software changes. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence Supplier Quality Manual N° MQF Rev. C QUALITY ASSURANCE REQUIREMENTS FOR SUPPLIERS AND SUBCONTRACTORS Page 23 of 24 5.28.2 Obsolescence management In the context of obsolescence, the supplier must take all steps to identify the materials, procedures or products which may become obsolete. Use of a product with planned obsolescence is prohibited. The supplier must notify the CMID Procurement Department immediately of the obsolescence of a product forming part of the nomenclature of the product to be supplied as soon as it is aware thereof, together with the manufacturer’s justification and if possible suggesting an equivalent reference product. 5.28.3 Anti-counterfeiting policy CMID endeavours to ensure that its products comply with the highest possible level of quality and reliability. Consequently, CMID must avoid the use of counterfeit components in its products. The supplier must: • Establish a process aimed at detecting and reporting counterfeit components, or those suspected of being so, that may appear in its supply chain. • Know the origin of all components and materials and ensure their authenticity. • Respond to requests for information on the source of any component or material. 5.28.4 Control of any damage that may be caused by a foreign body The supplier must take steps aimed at avoiding the damage that may be caused by a foreign body or unwanted item. 5.28.5 Perishable or limited shelf-life product Information must be provided on products or materials likely to degrade over time, during storage or transport. The supplier must state on the label on the packaging the date of original manufacture of the product, the shelf life and the expiry date. All products with a limited shelf life must have 75% or more of their service life remaining at the time of delivery. 5.28.6 Control of ageing of electronic components The supplier must only dispatch components manufactured less than seven years before the dispatch date. A derogation request must be issued for components exceeding this time period. 5.28.7 Control of non-deliverable software The supplier must have established provisions and records in order to manage the versions, changes and IT security of the software used in the manufacture and quality control of and tests on the products. The software may include but is not limited to: machine controls, CNC machining programs, etc. The provisions must be documented and clearly indicate the persons responsible for software modifications and maintenance. AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence N° MQF Supplier Quality Manual Rev. C QUALITY ASSURANCE REQUIREMENTS Page 24 of 24 FOR SUPPLIERS AND SUBCONTRACTORS 6. DOCUMENT HISTORY Rev. Date Reason for the change Author A 24/04/2013 New document cancels and supersedes the appendix to the document 4.M.1.020.017 P.Verbrugghe B 07/11/2013 P.Verbrugghe C 15/05/2014 Supplement to section 3 Definitions Addition of section 5.4.2 NATO delegation; Additional details in section 5.8 Regulatory or legal requirements; Additional details in section 5.14.1 Subcontracting by the supplier, General; Various modifications and supplements to section 5.17.4 Organisation (FAI); Supplement to section 5.18 Management of measurement and quality control equipment; Additional details in section 5.19.3 Non-conforming products or disputes; Addition of section 5.19.4 Rejected products; Additional details in section 5.22 Product conformity; Supplement to section 5.23.1 Acceptance request; Modifications and supplements to section 5.24 Archiving Addition of section 5.26 Code of ethics. P.Verbrugghe Addition of various further details (see mark in margin) Section 5.16 divided into section 5.16.1 and section 5.16.2 Modifications to section 2, section 5.13, section 5.15.2 and section 5.19 Additions of section 5.14, section 5.20.3, section 5.26.3 and section 5.28 AQDEF.099/B This document is the property of CMI Defence. Printed or downloaded copies are not verified. A copy of the document is available on the CMID supplier web page http://www.cmigroupe.com/en/p/cmi-Defence
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