NC-M05-01
Quality Manual
New Chapel Electronics Ltd.
London Road, Fairford,
Gloucestershire, England
GL7 4DS
New Chapel Electronics Ltd
Quality Manual
Author:
Revision Level:
07
R. Grace
DCR No.
This document is UNCONTROLLED if printed
Approved by:
523
Date of Issue:
O. Reeves
25/03/2014
Page 1 of 12
The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose
not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 ©
NC-M05-01
Quality Manual
New Chapel Electronics Ltd.
London Road, Fairford,
Gloucestershire, England
GL7 4DS
Distribution
This manual is intended as an electronic document with the latest issue available on the New Chapel
Electronics shared drive and website, and controlled through the Document Control Database.
Administration
The Quality Assurance Manager is responsible for the administration of this document with approval by
the Managing Director.
Table of Contents
1.
2.
Page
Introduction
3
1.1. Purpose
3
1.2. About New Chapel Electronics Limited
3
1.3. History
3
Scope
4
2.1. BS EN9100:2009 and ISO9001:2008
4
2.2. Design Approved Organisation Scheme (DAOS)
4
3.
Product Examples
4
4.
List of Processes
5
5.
Quality Management System (AS/EN clause 4)
6
5.1. Document Structure
6
5.2. Management Processes (AS/EN clause 5)
7
6.
Resource Management (AS/EN clause 6)
8
7.
Product Realisation (AS/EN clause 7)
9
8.
Measurement, Analysis & Improvement (AS/EN clause 8)
10
9.
Cross Reference Matrix
11
10.
Interaction of Processes
12
Author:
Revision Level:
07
R. Grace
DCR No.
This document is UNCONTROLLED if printed
Approved by:
523
Date of Issue:
O. Reeves
25/03/2014
Page 2 of 12
The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose
not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 ©
NC-M05-01
Quality Manual
New Chapel Electronics Ltd.
London Road, Fairford,
Gloucestershire, England
GL7 4DS
1. Introduction
1.1. Purpose
This Quality Manual is the top tier of New Chapel Electronics’ documentation system, giving an
overview of, and guidance to, the Quality Management System.
1.2. About New Chapel Electronics Limited
Working with industry standard CAD systems, dedicated design resources and prototyping facilities
coupled with our strong technical expertise New Chapel Electronics can provide all the necessary
support to ensure custom engineered solutions, thereby reducing customer development time,
costs and risks.
NCE have the necessary manufacturing facilities to produce custom designed cable harnesses and
accessories/ ancillary parts either using New Chapel Electronics design or customer specified
requirements.
NCE are totally committed to providing customers with high levels of service, cost effectiveness,
quality and innovative solutions in interconnection products making it the ideal first choice supply
partner.
We operate by setting and deploying clear business objectives and performance. The Management
Team regularly reviews the achievement against the objectives and targets, and seeks to
continually improve the effectiveness of the processes to enhance business performance and
customer satisfaction.
Our objective is to achieve customer satisfaction through defect prevention by adopting the Total
Quality principals within the business.
The health and well being of our employees, industrial safety, working environment and care of the
customer/end-user/community are prime considerations in our work-place design.
We aim to satisfy the requirements of the customer and the business by developing an
environment of partnership through communication, involvement, development, and the motivation
of our employees.
1.3. History
New Chapel Electronics Limited was founded in 1978 near Fairford, Gloucestershire. The business
then moved to a small trading estate in Fairford where the company expanded into 3 business
units.
The company then moved to its current location at London Road Fairford in 1986. The business
changed hands in 1998 with a management buy in/ buy out using 3i as a venture capitalist.
New Chapel Electronics Limited was sold to TT Electronics in March 2008 and moved into the IMS
Division in July 2013.
Author:
Revision Level:
07
R. Grace
DCR No.
This document is UNCONTROLLED if printed
Approved by:
523
Date of Issue:
O. Reeves
25/03/2014
Page 3 of 12
The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose
not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 ©
NC-M05-01
Quality Manual
New Chapel Electronics Ltd.
London Road, Fairford,
Gloucestershire, England
GL7 4DS
2. Scope:
2.1. BS EN9100:2009 and ISO9001:2008
The design, development and manufacture of electrical interconnect systems (cable assemblies and
harnessing), connector adaptors, composite cable protection products and associated components,
including machining of electrical and electronic enclosures.
2.2. Design Approved Organisation Scheme (DAOS)
The design of electrical harnesses (including plug backing shells), control boxes, control panels,
distribution panels, indicator panels & test equipment solutions
3. Product Examples:
NCE
Author:
Revision Level:
07
R. Grace
DCR No.
This document is UNCONTROLLED if printed
Approved by:
523
Date of Issue:
O. Reeves
25/03/2014
Page 4 of 12
The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose
not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 ©
NC-M05-01
Quality Manual
New Chapel Electronics Ltd.
London Road, Fairford,
Gloucestershire, England
GL7 4DS
4. List of Processes at New Chapel Electronics Limited
Doc No
Title
Owner
NC-P04-01
Documentation & Record Control
Quality Assurance Manager
NC-P05-01
Business Planning & Management Review
Managing Director
NC-P06-01
Training & Human Resources
HR Manager – IMS
NC-P07-01
Enquiry & Quotation
Head of Programmes
NC-P07-02
Order Receipt
Head of Programmes
NC-P07-03
Contract Review
Head of Programmes
NC-P07-04
Design & Development Control
Head of Engineering
NC-P07-05
Purchasing
Purchasing Manager
NC-P07-10
Planning
Head of Manufacture
NC-P07-06
Manufacturing
Head of Manufacture
NC-P07-07
Tooling & Equipment Control
Senior Quality Engineer
NC-P07-08
Product Release
Quality Assurance Manager
NC-P07-09
Shipping
Head of Manufacture
NC-P08-01
Internal Audit
Quality Assurance Manager
NC-P08-02
Control Of Non-Conforming Product
Quality Assurance Manager
NC-P08-03
Corrective & Preventive Action
Quality Assurance Manager
Author:
Revision Level:
07
R. Grace
DCR No.
This document is UNCONTROLLED if printed
Approved by:
523
Date of Issue:
O. Reeves
25/03/2014
Page 5 of 12
The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose
not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 ©
NC-M05-01
Quality Manual
New Chapel Electronics Ltd.
London Road, Fairford,
Gloucestershire, England
GL7 4DS
5. Quality Management System
This Quality Manual is a statement of New Chapel Electronics Limited responsibilities, processes,
procedures and controls which are implemented and maintained so as to conform to the requirements of
AS/EN 9100, ISO 9001 and DAOS.
This Quality Manual promotes the adoption of a process approach when developing, implementing and
improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting
customer requirements.
For New Chapel Electronics Limited to function effectively, it has identified and manages numerous linked
activities. Activities using resources are managed in order to enable the transformation of inputs into
outputs, and are considered as processes.
The system is governed using a process-based quality management system, and illustrates the process
linkages at all levels within the company.
Monitoring of customer satisfaction requires the evaluation of information relating to customer perception as
to whether New Chapel Electronics Limited has met the customer requirements.
The process interaction model (Section 10) covers all the requirements of this Quality Manual, and leads
you through details of each process and is the route map to guide you through the process.
5.1. Document Structure
All QMS documents are accessible via the company drive (S:/QMS).
Applicable process:
Process owner:
Author:
Revision Level:
NC-P04-01 - Documentation & Record Control
Quality Assurance Manager
07
R. Grace
DCR No.
This document is UNCONTROLLED if printed
Approved by:
523
Date of Issue:
O. Reeves
25/03/2014
Page 6 of 12
The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose
not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 ©
NC-M05-01
Quality Manual
New Chapel Electronics Ltd.
London Road, Fairford,
Gloucestershire, England
GL7 4DS
5.2. Management Processes
The management processes set clear measurable objectives starting with the development of the Business
Plan, Business Objectives and Quality Policy, and the subsequent deployment of the policy through the
use of Key Performance Indicators.
Key to this process is understanding and meeting the needs of the customer, thus ensuring that Customer
Satisfaction is understood within the company and is constantly monitored and reviewed.
The management team reviews this process through monthly operations meetings; this process is further
supported by annual management reviews, which review the effectiveness of the system meeting the
business goals of customer satisfaction
The management team also actively supports and promotes continuous improvement activity within the
business, through Management driven improvement programmes using the ADS SC21 model.
The Management Team have appointed a member of management (Quality Assurance Manager) who,
irrespective of other responsibilities, has responsibility and authority that includes:
a)
Ensuring that processes needed for the quality management system are established,
implemented and maintained
b)
Reporting to top management on the performance of the quality management system and any
need for improvement
c)
Ensuring the promotion of awareness of customer requirements throughout New Chapel
Electronics Limited
d)
The organisational freedom and unrestricted access to Top Management to resolve quality
management issues.
Customers and regulatory authority representatives will be given access to the management system and
documentation as required. This includes any applicable records available.
This process is defined in: NC-P05-01 - Business Planning & Management Review
Process Owner:
Managing Director
Author:
Revision Level:
07
R. Grace
DCR No.
This document is UNCONTROLLED if printed
Approved by:
523
Date of Issue:
O. Reeves
25/03/2014
Page 7 of 12
The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose
not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 ©
NC-M05-01
Quality Manual
New Chapel Electronics Ltd.
London Road, Fairford,
Gloucestershire, England
GL7 4DS
6. Resource management
New Chapel Electronics Limited shall determine and provide the resources needed:
a)
To implement and maintain the quality management system and continually improve its
effectiveness
b)
To enhance customer satisfaction by meeting customer requirements
The organisation structure defines how resources are allocated to meet these needs.
This includes the provision of training for personnel performing work affecting product quality, who shall be
competent on the basis of appropriate education, training, skills and experience. New Chapel Electronics
Limited shall:
a)
Determine the necessary competence for personnel performing work affecting product quality,
b)
Provide training or take other actions to satisfy these needs,
c)
Evaluate the effectiveness of the actions taken,
d)
Ensure that its personnel are aware of the relevance and importance of their activities and how
they contribute to the achievement of the quality objectives, and
e)
Maintain appropriate records of education, training, skills and experience
Infrastructure
New Chapel Electronics Limited shall determine, provide and maintain the infrastructure needed to achieve
conformity to product requirements. Infrastructure includes, as applicable:
a)
Buildings, workspace and associated utilities,
b)
Process equipment (both hardware and software), and
c)
Supporting services (such as transport or communication).
This will include the generation and maintenance of contingency plans required to maintain continuity
within the business.
Lean manufacturing principles will be used by New Chapel Electronics Limited to develop processes and
facilities. Efficiency will be monitored and reported monthly.
Author:
Revision Level:
07
R. Grace
DCR No.
This document is UNCONTROLLED if printed
Approved by:
523
Date of Issue:
O. Reeves
25/03/2014
Page 8 of 12
The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose
not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 ©
NC-M05-01
Quality Manual
New Chapel Electronics Ltd.
London Road, Fairford,
Gloucestershire, England
GL7 4DS
7. Product realisation
New Chapel Electronics Limited have planned and developed the processes needed for product realisation:
a) Risk Management
This requirement is covered by:
and controlled by:
NC-PY002 – Risk Management Policy
NCE Risk Register
b) Enquiry & Quotation Process
This process is defined in:
Process Owner:
NC-P07-01 - Enquiry & Quotation
Head of Programmes
c) Order Receipt Process
This process is defined in:
Process Owner:
NC-P07-02 - Order Receipt
Head of Programmes
d) Contract Review Process
This process is defined in:
Process Owner:
NC-P07-03 - Contract Review
Head of Programmes
e) Design & Development Process
This process is defined in:
NC-P07-04 - Design & Development
Process Owner:
Head of Engineering
For primary evidence to show compliance to the requirements of DME RA5101 (DAOS) see NCM05-02 DAOS Exposition.
f)
Purchasing Process
This process is defined in:
Process Owner:
NC-P07-05 - Purchasing
Purchasing Manager
g) Planning Process
This process is defined in:
Process Owner:
NC-P07-10 – Planning
Head of Manufacture
h) Manufacturing Process
This process is defined in:
Process Owner:
NC-P07-06 - Manufacturing
Head of Manufacture
i)
j)
Tooling & Equipment Process
This process is defined in:
Process Owner:
NC-P07-07 - Tooling/Equipment Control
Quality Assurance Manager
Product Release Process
This process is defined in:
Process Owner:
NC-P07-08 - Product Release
Quality Assurance Manager
k) Shipping Process
This process is defined in:
Process Owner:
Author:
Revision Level:
07
NC-P07-09 - Shipping
Head of Manufacture
R. Grace
DCR No.
This document is UNCONTROLLED if printed
Approved by:
523
Date of Issue:
O. Reeves
25/03/2014
Page 9 of 12
The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose
not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 ©
NC-M05-01
Quality Manual
New Chapel Electronics Ltd.
London Road, Fairford,
Gloucestershire, England
GL7 4DS
8. Measurement, analysis and improvement
New Chapel Electronics Limited have planned and implemented the monitoring, measurement, analysis and
improvement processes needed:
a)
to demonstrate conformity of the product,
b)
to ensure conformity of the quality management system, and
c)
to continually improve the effectiveness of the quality management system.
This shall include determination of applicable methods, including statistical techniques, and the extent of
their use.
The processes identified at New Chapel Electronics Limited for measurement, analysis and improvement
are:
a) Customer satisfaction
This process is defined in: NC-P05-01 - Business Planning & Management Review
Process Owner:
Managing Director
b) Internal audit
This process is defined in: NC-P08-01 - Internal Audit
Process Owner:
Quality Assurance Manager
c) Control of nonconforming product
This process is defined in: NC-P08-02 - Control of Nonconforming Product
Process Owner:
Quality Assurance Manager
d) Corrective action/Preventive action
This process is defined in: NC-P08-03 - Corrective/Preventive Action
Process Owner:
Quality Assurance Manager
Author:
Revision Level:
07
R. Grace
DCR No.
This document is UNCONTROLLED if printed
Approved by:
O. Reeves
523
Date of Issue:
25/03/2014
Page 10 of 12
The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose
not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 ©
NC-PY002
NC-PY001
NC-M05-01
Documentation & Record Control
Risk Mitigation Policy
Quality Policy
Quality Manual
X
X X
X X
X X
NC-P07-02
Contract Review
Order Receipt
X
X X
X
NC-P07-03
Design & Development Control
X
X
X
X X X
NC-P07-04
Purchasing
X
X X X
NC-P07-05
Planning
X
X
NC-P07-10
Manufacturing
X X
X X
NC-P07-06
Tooling & Equipment Control
X
X X
X X
X
X
X X
X
X
4.1 4.2 5.1 5.2 5.3 5.4 5.5 5.6 6.1 6.2 6.3 6.4 7.1 7.2 7.3 7.4 7.5 7.6 8.1 8.2 8.3 8.4 8.5
NC-P04-01
Business Planning &
Management Review
X
Description
NC-P05-01
Training & Human Resources
Doc number
NC-P06-01
Enquiry & Quotation
NC-P07-07
Product Release
X
X
NC-P07-01
NC-P07-08
Shipping
X
NC-P07-09
Internal Audit
X
X
07
X
NC-P08-01
Control Of Non-Conforming
Product
X
X
NC-P08-02
Corrective & Preventive Action
X
NC-P08-03
This document is UNCONTROLLED if printed
Approved by:
O. Reeves
523
Date of Issue:
25/03/2014
Page 11 of 12
R. Grace
DCR No.
Author:
Revision Level:
NC-M05-01
Quality Manual
New Chapel Electronics Ltd.
London Road, Fairford,
Gloucestershire, England
GL7 4DS
9. Cross Reference Matrix
The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose
not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 ©
NC-M05-01
Quality Manual
New Chapel Electronics Ltd.
London Road, Fairford,
Gloucestershire, England
GL7 4DS
10.
Interaction of Processes
Input
Customer Requirements
Order ReceiptNC-P07-02
Documentation &
Record Control
NC-P04-01
Product Realisation
Enquiry &
Quotation
NC-P07-01
Design &
Development Control
NC-P07-04
Business Planning &
Management Review
NC-P05-01
Product Release
NC-P07-08
Control of Nonconforming
Product
NC-P08-02
Manufacturing
NC-P07-06
Internal Audit
NC-P08-01
NCE Process Map
Planning
NC-P07-10
Business Processes
Corrective/
Preventive Action
NC-P08-03
Contract Review
NC-P07-03
Purchasing
NC-P07-05
Tooling/Equipment
Control
NC-P07-07
Support Processes
Training & Human
Resources
NC-P06-01
Shipping
NC-P07-09
Output
Customer Satisfaction
Author:
Revision Level:
07
R. Grace
DCR No.
This document is UNCONTROLLED if printed
Approved by:
O. Reeves
523
Date of Issue:
25/03/2014
Page 12 of 12
The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose
not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 ©