New Chapel Electronics Ltd Quality Manual NC-M05-01 This document is UNCONTROLLED if printed
NC-M05-01 Quality Manual New Chapel Electronics Ltd. London Road, Fairford, Gloucestershire, England GL7 4DS New Chapel Electronics Ltd Quality Manual Author: Revision Level: 07 R. Grace DCR No. This document is UNCONTROLLED if printed Approved by: 523 Date of Issue: O. Reeves 25/03/2014 Page 1 of 12 The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 © NC-M05-01 Quality Manual New Chapel Electronics Ltd. London Road, Fairford, Gloucestershire, England GL7 4DS Distribution This manual is intended as an electronic document with the latest issue available on the New Chapel Electronics shared drive and website, and controlled through the Document Control Database. Administration The Quality Assurance Manager is responsible for the administration of this document with approval by the Managing Director. Table of Contents 1. 2. Page Introduction 3 1.1. Purpose 3 1.2. About New Chapel Electronics Limited 3 1.3. History 3 Scope 4 2.1. BS EN9100:2009 and ISO9001:2008 4 2.2. Design Approved Organisation Scheme (DAOS) 4 3. Product Examples 4 4. List of Processes 5 5. Quality Management System (AS/EN clause 4) 6 5.1. Document Structure 6 5.2. Management Processes (AS/EN clause 5) 7 6. Resource Management (AS/EN clause 6) 8 7. Product Realisation (AS/EN clause 7) 9 8. Measurement, Analysis & Improvement (AS/EN clause 8) 10 9. Cross Reference Matrix 11 10. Interaction of Processes 12 Author: Revision Level: 07 R. Grace DCR No. This document is UNCONTROLLED if printed Approved by: 523 Date of Issue: O. Reeves 25/03/2014 Page 2 of 12 The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 © NC-M05-01 Quality Manual New Chapel Electronics Ltd. London Road, Fairford, Gloucestershire, England GL7 4DS 1. Introduction 1.1. Purpose This Quality Manual is the top tier of New Chapel Electronics’ documentation system, giving an overview of, and guidance to, the Quality Management System. 1.2. About New Chapel Electronics Limited Working with industry standard CAD systems, dedicated design resources and prototyping facilities coupled with our strong technical expertise New Chapel Electronics can provide all the necessary support to ensure custom engineered solutions, thereby reducing customer development time, costs and risks. NCE have the necessary manufacturing facilities to produce custom designed cable harnesses and accessories/ ancillary parts either using New Chapel Electronics design or customer specified requirements. NCE are totally committed to providing customers with high levels of service, cost effectiveness, quality and innovative solutions in interconnection products making it the ideal first choice supply partner. We operate by setting and deploying clear business objectives and performance. The Management Team regularly reviews the achievement against the objectives and targets, and seeks to continually improve the effectiveness of the processes to enhance business performance and customer satisfaction. Our objective is to achieve customer satisfaction through defect prevention by adopting the Total Quality principals within the business. The health and well being of our employees, industrial safety, working environment and care of the customer/end-user/community are prime considerations in our work-place design. We aim to satisfy the requirements of the customer and the business by developing an environment of partnership through communication, involvement, development, and the motivation of our employees. 1.3. History New Chapel Electronics Limited was founded in 1978 near Fairford, Gloucestershire. The business then moved to a small trading estate in Fairford where the company expanded into 3 business units. The company then moved to its current location at London Road Fairford in 1986. The business changed hands in 1998 with a management buy in/ buy out using 3i as a venture capitalist. New Chapel Electronics Limited was sold to TT Electronics in March 2008 and moved into the IMS Division in July 2013. Author: Revision Level: 07 R. Grace DCR No. This document is UNCONTROLLED if printed Approved by: 523 Date of Issue: O. Reeves 25/03/2014 Page 3 of 12 The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 © NC-M05-01 Quality Manual New Chapel Electronics Ltd. London Road, Fairford, Gloucestershire, England GL7 4DS 2. Scope: 2.1. BS EN9100:2009 and ISO9001:2008 The design, development and manufacture of electrical interconnect systems (cable assemblies and harnessing), connector adaptors, composite cable protection products and associated components, including machining of electrical and electronic enclosures. 2.2. Design Approved Organisation Scheme (DAOS) The design of electrical harnesses (including plug backing shells), control boxes, control panels, distribution panels, indicator panels & test equipment solutions 3. Product Examples: NCE Author: Revision Level: 07 R. Grace DCR No. This document is UNCONTROLLED if printed Approved by: 523 Date of Issue: O. Reeves 25/03/2014 Page 4 of 12 The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 © NC-M05-01 Quality Manual New Chapel Electronics Ltd. London Road, Fairford, Gloucestershire, England GL7 4DS 4. List of Processes at New Chapel Electronics Limited Doc No Title Owner NC-P04-01 Documentation & Record Control Quality Assurance Manager NC-P05-01 Business Planning & Management Review Managing Director NC-P06-01 Training & Human Resources HR Manager – IMS NC-P07-01 Enquiry & Quotation Head of Programmes NC-P07-02 Order Receipt Head of Programmes NC-P07-03 Contract Review Head of Programmes NC-P07-04 Design & Development Control Head of Engineering NC-P07-05 Purchasing Purchasing Manager NC-P07-10 Planning Head of Manufacture NC-P07-06 Manufacturing Head of Manufacture NC-P07-07 Tooling & Equipment Control Senior Quality Engineer NC-P07-08 Product Release Quality Assurance Manager NC-P07-09 Shipping Head of Manufacture NC-P08-01 Internal Audit Quality Assurance Manager NC-P08-02 Control Of Non-Conforming Product Quality Assurance Manager NC-P08-03 Corrective & Preventive Action Quality Assurance Manager Author: Revision Level: 07 R. Grace DCR No. This document is UNCONTROLLED if printed Approved by: 523 Date of Issue: O. Reeves 25/03/2014 Page 5 of 12 The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 © NC-M05-01 Quality Manual New Chapel Electronics Ltd. London Road, Fairford, Gloucestershire, England GL7 4DS 5. Quality Management System This Quality Manual is a statement of New Chapel Electronics Limited responsibilities, processes, procedures and controls which are implemented and maintained so as to conform to the requirements of AS/EN 9100, ISO 9001 and DAOS. This Quality Manual promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements. For New Chapel Electronics Limited to function effectively, it has identified and manages numerous linked activities. Activities using resources are managed in order to enable the transformation of inputs into outputs, and are considered as processes. The system is governed using a process-based quality management system, and illustrates the process linkages at all levels within the company. Monitoring of customer satisfaction requires the evaluation of information relating to customer perception as to whether New Chapel Electronics Limited has met the customer requirements. The process interaction model (Section 10) covers all the requirements of this Quality Manual, and leads you through details of each process and is the route map to guide you through the process. 5.1. Document Structure All QMS documents are accessible via the company drive (S:/QMS). Applicable process: Process owner: Author: Revision Level: NC-P04-01 - Documentation & Record Control Quality Assurance Manager 07 R. Grace DCR No. This document is UNCONTROLLED if printed Approved by: 523 Date of Issue: O. Reeves 25/03/2014 Page 6 of 12 The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 © NC-M05-01 Quality Manual New Chapel Electronics Ltd. London Road, Fairford, Gloucestershire, England GL7 4DS 5.2. Management Processes The management processes set clear measurable objectives starting with the development of the Business Plan, Business Objectives and Quality Policy, and the subsequent deployment of the policy through the use of Key Performance Indicators. Key to this process is understanding and meeting the needs of the customer, thus ensuring that Customer Satisfaction is understood within the company and is constantly monitored and reviewed. The management team reviews this process through monthly operations meetings; this process is further supported by annual management reviews, which review the effectiveness of the system meeting the business goals of customer satisfaction The management team also actively supports and promotes continuous improvement activity within the business, through Management driven improvement programmes using the ADS SC21 model. The Management Team have appointed a member of management (Quality Assurance Manager) who, irrespective of other responsibilities, has responsibility and authority that includes: a) Ensuring that processes needed for the quality management system are established, implemented and maintained b) Reporting to top management on the performance of the quality management system and any need for improvement c) Ensuring the promotion of awareness of customer requirements throughout New Chapel Electronics Limited d) The organisational freedom and unrestricted access to Top Management to resolve quality management issues. Customers and regulatory authority representatives will be given access to the management system and documentation as required. This includes any applicable records available. This process is defined in: NC-P05-01 - Business Planning & Management Review Process Owner: Managing Director Author: Revision Level: 07 R. Grace DCR No. This document is UNCONTROLLED if printed Approved by: 523 Date of Issue: O. Reeves 25/03/2014 Page 7 of 12 The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 © NC-M05-01 Quality Manual New Chapel Electronics Ltd. London Road, Fairford, Gloucestershire, England GL7 4DS 6. Resource management New Chapel Electronics Limited shall determine and provide the resources needed: a) To implement and maintain the quality management system and continually improve its effectiveness b) To enhance customer satisfaction by meeting customer requirements The organisation structure defines how resources are allocated to meet these needs. This includes the provision of training for personnel performing work affecting product quality, who shall be competent on the basis of appropriate education, training, skills and experience. New Chapel Electronics Limited shall: a) Determine the necessary competence for personnel performing work affecting product quality, b) Provide training or take other actions to satisfy these needs, c) Evaluate the effectiveness of the actions taken, d) Ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives, and e) Maintain appropriate records of education, training, skills and experience Infrastructure New Chapel Electronics Limited shall determine, provide and maintain the infrastructure needed to achieve conformity to product requirements. Infrastructure includes, as applicable: a) Buildings, workspace and associated utilities, b) Process equipment (both hardware and software), and c) Supporting services (such as transport or communication). This will include the generation and maintenance of contingency plans required to maintain continuity within the business. Lean manufacturing principles will be used by New Chapel Electronics Limited to develop processes and facilities. Efficiency will be monitored and reported monthly. Author: Revision Level: 07 R. Grace DCR No. This document is UNCONTROLLED if printed Approved by: 523 Date of Issue: O. Reeves 25/03/2014 Page 8 of 12 The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 © NC-M05-01 Quality Manual New Chapel Electronics Ltd. London Road, Fairford, Gloucestershire, England GL7 4DS 7. Product realisation New Chapel Electronics Limited have planned and developed the processes needed for product realisation: a) Risk Management This requirement is covered by: and controlled by: NC-PY002 – Risk Management Policy NCE Risk Register b) Enquiry & Quotation Process This process is defined in: Process Owner: NC-P07-01 - Enquiry & Quotation Head of Programmes c) Order Receipt Process This process is defined in: Process Owner: NC-P07-02 - Order Receipt Head of Programmes d) Contract Review Process This process is defined in: Process Owner: NC-P07-03 - Contract Review Head of Programmes e) Design & Development Process This process is defined in: NC-P07-04 - Design & Development Process Owner: Head of Engineering For primary evidence to show compliance to the requirements of DME RA5101 (DAOS) see NCM05-02 DAOS Exposition. f) Purchasing Process This process is defined in: Process Owner: NC-P07-05 - Purchasing Purchasing Manager g) Planning Process This process is defined in: Process Owner: NC-P07-10 – Planning Head of Manufacture h) Manufacturing Process This process is defined in: Process Owner: NC-P07-06 - Manufacturing Head of Manufacture i) j) Tooling & Equipment Process This process is defined in: Process Owner: NC-P07-07 - Tooling/Equipment Control Quality Assurance Manager Product Release Process This process is defined in: Process Owner: NC-P07-08 - Product Release Quality Assurance Manager k) Shipping Process This process is defined in: Process Owner: Author: Revision Level: 07 NC-P07-09 - Shipping Head of Manufacture R. Grace DCR No. This document is UNCONTROLLED if printed Approved by: 523 Date of Issue: O. Reeves 25/03/2014 Page 9 of 12 The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 © NC-M05-01 Quality Manual New Chapel Electronics Ltd. London Road, Fairford, Gloucestershire, England GL7 4DS 8. Measurement, analysis and improvement New Chapel Electronics Limited have planned and implemented the monitoring, measurement, analysis and improvement processes needed: a) to demonstrate conformity of the product, b) to ensure conformity of the quality management system, and c) to continually improve the effectiveness of the quality management system. This shall include determination of applicable methods, including statistical techniques, and the extent of their use. The processes identified at New Chapel Electronics Limited for measurement, analysis and improvement are: a) Customer satisfaction This process is defined in: NC-P05-01 - Business Planning & Management Review Process Owner: Managing Director b) Internal audit This process is defined in: NC-P08-01 - Internal Audit Process Owner: Quality Assurance Manager c) Control of nonconforming product This process is defined in: NC-P08-02 - Control of Nonconforming Product Process Owner: Quality Assurance Manager d) Corrective action/Preventive action This process is defined in: NC-P08-03 - Corrective/Preventive Action Process Owner: Quality Assurance Manager Author: Revision Level: 07 R. Grace DCR No. This document is UNCONTROLLED if printed Approved by: O. Reeves 523 Date of Issue: 25/03/2014 Page 10 of 12 The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 © NC-PY002 NC-PY001 NC-M05-01 Documentation & Record Control Risk Mitigation Policy Quality Policy Quality Manual X X X X X X X NC-P07-02 Contract Review Order Receipt X X X X NC-P07-03 Design & Development Control X X X X X X NC-P07-04 Purchasing X X X X NC-P07-05 Planning X X NC-P07-10 Manufacturing X X X X NC-P07-06 Tooling & Equipment Control X X X X X X X X X X X 4.1 4.2 5.1 5.2 5.3 5.4 5.5 5.6 6.1 6.2 6.3 6.4 7.1 7.2 7.3 7.4 7.5 7.6 8.1 8.2 8.3 8.4 8.5 NC-P04-01 Business Planning & Management Review X Description NC-P05-01 Training & Human Resources Doc number NC-P06-01 Enquiry & Quotation NC-P07-07 Product Release X X NC-P07-01 NC-P07-08 Shipping X NC-P07-09 Internal Audit X X 07 X NC-P08-01 Control Of Non-Conforming Product X X NC-P08-02 Corrective & Preventive Action X NC-P08-03 This document is UNCONTROLLED if printed Approved by: O. Reeves 523 Date of Issue: 25/03/2014 Page 11 of 12 R. Grace DCR No. Author: Revision Level: NC-M05-01 Quality Manual New Chapel Electronics Ltd. London Road, Fairford, Gloucestershire, England GL7 4DS 9. Cross Reference Matrix The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 © NC-M05-01 Quality Manual New Chapel Electronics Ltd. London Road, Fairford, Gloucestershire, England GL7 4DS 10. Interaction of Processes Input Customer Requirements Order ReceiptNC-P07-02 Documentation & Record Control NC-P04-01 Product Realisation Enquiry & Quotation NC-P07-01 Design & Development Control NC-P07-04 Business Planning & Management Review NC-P05-01 Product Release NC-P07-08 Control of Nonconforming Product NC-P08-02 Manufacturing NC-P07-06 Internal Audit NC-P08-01 NCE Process Map Planning NC-P07-10 Business Processes Corrective/ Preventive Action NC-P08-03 Contract Review NC-P07-03 Purchasing NC-P07-05 Tooling/Equipment Control NC-P07-07 Support Processes Training & Human Resources NC-P06-01 Shipping NC-P07-09 Output Customer Satisfaction Author: Revision Level: 07 R. Grace DCR No. This document is UNCONTROLLED if printed Approved by: O. Reeves 523 Date of Issue: 25/03/2014 Page 12 of 12 The information herein is the property of New Chapel Electronics, to be held in trust and confidence. Duplication or disclosure or use for any purpose not authorised in writing by New Chapel Electronics Limited is prohibited. The copyright in this work is vested in New Chapel Electronics 2014 ©
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