Our Time is Now graphic
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summit2014
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oneHR
Our Time is Now graphic
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Old vs. Revolutionary
E-Charts
Medical Charts
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oneHR
Old vs. Revolutionary
Rotary Phone
iPhone
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oneHR
Old vs. Revolutionary
“New Country” – Florida Georgia Line
Old Country – Willie Nelson
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Our Time is Now graphic
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Our Focus…
WHY We’re Changing
Our Journey
Our Brand
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oneHR
Our time is now graphic
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Our time is now graphic
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Why We’re Changing
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oneHR
HCA Strategic Agenda: 2014-2017
Industry leading
quality and
service
▪ Quality
▪ IT/EHR strategy
▪ Business and clinical analytics
▪ Patient satisfaction
Profitable growth
through
distinctive MD
and patient
relationships and
value
▪
▪
▪
▪
▪
▪
Efficiency levels
that continue to
lead the industry
▪
Consumer/Patient engagement
MD relationships
Service Line and ED strategies
Inorganic growth
Expand/grow Parallon
Capital allocation
–
–
–
–
Operations performance
Performance improvement
Case management
Labor productivity
Capital productivity
A well-informed
response to
evolving market
environment
▪
▪
Payer relationships
Unparalleled
development of
future leaders
▪
▪
Employee engagement
Leadership/org development
Strategic Vision
We will create an outstanding
patient experience, with highly
engaged physicians, be more
efficient, develop better talent,
and be more innovative than any
other system.
HCR performance
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oneHR
Our Journey…
What’s
Changing
What it Means
to You
Business
Partners
Operations
Center
End State
Impact
Why It
Matters
Where We
Are Today
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oneHR
Where we are Today…Survey Says
Highest Staff Means
Highest Management Means
HR employees are professional and
courteous.
4.10
Benefits: HR openly communicates benefit
changes that affect me.
4.05
Benefits-related communications are
timely.
4.01
HR employees are knowledgeable and
experienced.
4.00
I know who to call or where to go for my
HR-related questions or issues.
3.99
HR employees are always willing to help
me.
3.99
Employee Relations: Employee concerns
are handled with sensitivity and with the
appropriate level of confidentiality.
3.99
1
2
3
4
Benefits: HR openly communicates
benefit changes that affect me.
4.44
I know who to call or where to go for my
HR-related questions or issues.
4.42
HR employees are professional and
courteous.
4.42
Benefits-related communications are
timely.
4.38
LocalHR: Employee concerns are
handled with sensitivity and with the
appropriate level of confidentiality.
4.34
5
1
2
3
4
5
Average effectiveness across HR activities
Survey of HR and business leaders
5
4.38
4.03
0
HCA
HR 360
Average
HR 360
Best-inclass
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Source: McKinsey’s HR 360 database
HCA Human Resources
4.48
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oneHR
Where we are Today…
 Spend 66% of time handling
transactions
 Fragmented by geography,
line of business and local
leadership preference
 Locked in patterns
 Competency gaps
 Lack deep expertise in certain
HR specialties
Where We
Are Today
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oneHR
What’s Changing…
HR Business Partners
What’s
Changing
Operations Center
Centers of Excellence
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Business Partners…
Define people & culture strategies to
achieve business objectives
Business
Partners
Implement, monitor and measure
HR solutions
Respond to Situations
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oneHR
What’s Changing…
 8 Centers of Excellence
 Employee Relations & Engagement
 Labor Relations
 Benefits/Retirement
 Compensation
 Leadership & Organizational
Development
COEs
 Recruitment
 HR Finance & Analytics
 HR Operations and HR PMO
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oneHR
Operations Center…
 Operations Center Will Enable HR
to:
 More efficiently handle transactions and
inquiries
 Free up time to focus on key business
objectives and strategies
 Develop deep functional expertise in areas
that create competitive advantage
 Expand access and availability for
employees and managers
Operations
Center
 Drive ongoing value for HCA
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Operations Center…
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End State Impact…
 FOR HCA:
 Greater business impact
 Flexibility to meet market needs
 Ongoing Operational Savings
 For Operators:
 Greater HR Focus on key business
strategies
End State
Impact
 Greater consistency and efficiency
 24x7 quality service for employees
 For Managers
 Real-time access to HR Information
 Enhanced operational support
 Access to best-in-class employee lifecycle initiatives
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oneHR
End State Impact…
 For Employees
 Increased access to accurate HR
information
 Support when and where needed
 Greater consistency and efficiency
 For the HR Team
 Expanded career path options
End State
Impact
 HR Development opportunities
 Refocused roles
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oneHR
Why it Matters…
 People are the heart of HCA
 We take care of our people
 The new system will:
 Provide better employee experience
 Allow us to be a more strategic HR
 Create capacity within HR to focus on
our business needs
Why it
Matters…
 Engaged employees will:
 Focus on quality care
 Drive patient experience
 Ultimately, drive our business
performance
 Our opportunity to make a
difference…
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oneHR
What it Means to You…
 Start Thinking Differently!
 Prioritize our work based on
five strategic pillars:
 Developing true COEs
 Achieving documented value for HCA
 Enabling business initiatives
What it Means
to You
 Delivering on oneHR
 Changing the culture of HR
 You are the role models!
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Our Journey…Janet’s Favorite View
2012/2013
Change Management/Communication
Establish HR Chargeback Planning
Policy and Process Task Forces
Service Center Site Analysis/Selection
Kickoff Visits
2014 Budgeting
HR Skills Inventory
HR Job Pricing
Budget Planning
HR Survey
Q3
2012
Q4
2012
Tech. Purchase
Q1
2013
Q2
2013
Q3
2013
Q4
2013
Job Title Cleanup
Implementation Roadmap
Knowledge Prep Work
COE Design
Process and Policy Inventory
HRSM Chargeback Planning
HR Development
COE Phased Staffing and Implementation
Tech Requirements
Comprehensive HR Organizational Design and Job Definition
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oneHR
Our Journey…Janet’s Favorite View2014
Change Management/Communication
Technology Purchase
Harmonized Pay Policy Implementation
Location Build out
HR Talent Review and Staffing
Govern HR Hiring
Q1
2014
2015 Budgeting
Q2
2014
Q3
2014
TODAY
Establish New HR Entity
Q4
2014
Job Description Harmonization
Job Title Cleanup
Post Job Opportunities at SC and Hire
Pilot Selection
Harmonized Policy Training
Process Design Review
Employee File Cleanup
HR Development
COE Phased Staffing and Implementation
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Our time is now graphic
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Our Time
is NOW
HR Brand Personality
• Simple and bold
• Authentic and trusted
• Human and approachable
• Visually clean and inviting
• Business-minded with heart
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Brand Promise
Our passion for the
Our Time is NOW
PEOPLE
who are the heart of our organization…
29
Brand Promise
Our drive for
Our Time is NOW
PERFORMANCE
by helping employees and the business set goals, achieve results
and be rewarded for success…
30
Brand Promise
Our vision of the
Our Time is NOW
POSSIBILITIES
where employees can grow and develop in their careers,
enabling each of us to care for and improve human life through
our efforts…
31
Our Time
is NOW
Our Time is NOW
HCA HR Visual Family
Our Time is NOW
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HR Portal – Dual Branding
Facility, business or HCA logo
hrAnswers logo
(employee name)
Our Time is NOW
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HR Answers Marketing Collateral
11 x 17” 2-sided poster
5.5” x 8.5” static clings
3 x 3” sticker for
Managers, HR
Our Time is NOW
HR Answers pocket card
35
The Brand Materials
Our Time is NOW
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Our Time
is NOW
Our Time is NOW
Are We There Yet?!
Our Time is NOW
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What’s Ahead
Change Management Communication
Job Description Harmonization
Pay Policy Harmonization
HR Talent Review and Staffing
Technology Purchase
Marketing to HR and Managers
2015 Budgeting
Q3
2014
TODAY
Q4
2014
Q1
2015
Alpha Go Live
Loc. Buildout
Q2
2015
Beta Go Live
Q3
2015
Wave 1 Go Live
Q4
2015
Wave 2 Go Live
Harmonized policy training
Knowledge base content development
Our Time is NOW
COE Phased Staffing and Implementation
HR Business Partner Team Migration
39
In Closing…
The Journey
Our Promise…
Market forces inside and
outside of HCA
Where we’ve been
and where we still
have to go…
and the brand that
supports it
Our Time is NOW
Why?
40
HR Transformation
Our Time is NOW
41
Our Time is Now Lyrics…
• “Can you feel momentum shifting?”
• “Nothing can divide or take away
that our time is now.”
• “OUR TIME IS NOW.”
Our Time is NOW
42
Our Time
is NOW
Our Time is NOW