MONDAY
8:00 a.m.–9:00 a.m.
Diamond Sponsor
.............................................................
9:15 a.m.–10:15 a.m.
10:30 a.m.–12:00 p.m.
Card Systems
Security Solutions
8:00 a.m.–10:15 a.m.
CS Gold, CS Access & ISS Product Update
Dave Beckwith, Bob Lemley, & Tim O’Neill, CBORD
Salon F
•
•
•
•
• CS Gold Webmanager
“Chip and Pin” and other
• Doc Schundlemire, CBORD
PCI Jargon
Gene Barnes, Kansas State • Catalina
•
University
•
Salon G
8:00 a.m.–10:15 a.m.
CS Gold, CS Access & ISS
Product Update
Dave Beckwith, Bob Lemley, &
Tim O’Neill, CBORD
Salon F
•
•
•
•
•
•
•
•
MICROS Simphony
Administration
Peter Dawes, CBORD
Salon G
Odyssey PCS Product Update
Sue Chaffee, CBORD
Shoreline
MICROS 3700 Product Update
Scott Jerabek, CBORD
Shoreline
AERO III: Out of the Box to Fully
Functional
Alex Rapp, University of Texas
- Austin
Salon F
B&I and Healthcare PCS Caucus
College & University Odyssey
Privilege Control Systems Caucus
Sue Chaffee, CBORD
Larry Delaney, CBORD
Shoreline
Gold Sponsors
.............................................................
1:00 p.m.–2:30 p.m.
DM& A
2:45 p.m.–3:45 p.m.
4:00 p.m.–5:00 p.m.
College & University Gold Systems Caucus
Dave Beckwith, CBORD
Larry Delaney, CBORD
Salon F
Hacking Gold
(In a Good Way)
Abe Cereno, University of
California Merced
Salon G
Mobile in Action
Nathan Gray, James
Madison University & John
Bonass, Villanova University
Salon F
Wireless Options in Access
Control, 900MHz wireless and
2.4GHz Wi-Fi
Brad Aikin, and Charlie Sasso,
Allegion
Salon F
Advanced Meal Plan
Configuration
Fred Schuster, CBORD
Salon G
Integrated Security Solutions
Best Practices Panel
Kathy Gallagher, Villanova
University; Tim O’Neill, CBORD
Salon E
Getting to the Bottom of
the Top 10 Odyssey Support
Issues
Anthony Jordan, CBORD
Shoreline
MICROS 3700 Administration
& Security
Peter Dawes, CBORD
Catalina
I’m a Manager of Campus
Card Services. Now What?
Mikhail Ilin, Suffolk University
Shoreline
Transition to AdminWeb,
Mobile Sales & Activities
Apps: Providing the Best
Service to Your Customers
While Expanding Your
Footprint
Brett Africk, CBORD
Catalina
Tips and Tricks for Installing
Access all the way to
configuring the TPS
Gary Conley, University of
Virginia
Salon E
Entrusting Student Workers
with Access to Odyssey
Mikhail Ilin, Suffolk University
Catalina
Transform Security and
Business Operations with PSIM
Dr. Bob Banerjee, NICE Systems
James Lambright, CBORD Host
Salon E
Understanding Datacard ID
Works - How It Interfaces to
Odyssey
Anthony Jordan, CBORD
Shoreline
College & University Gold
Systems Caucus
Dave Beckwith, CBORD
Larry Delaney, CBORD
Salon F
Meeting Space At-a-Glance
Silver Sponsors
.............................................................
Clinical
Housing
The Nitty-gritty on New Features
Ashley Watson, CBORD
Driftwood
Housing & Judicial Product Update
Ashley Watson, CBORD
Driftwood
The World of Room
Inspections & Work Orders
Carolyn Tomaino, CBORD
Sunrise
Tracking Payments &
Maintaining Balances in the
Financial Module
Kevin Goodman, CBORD
Sunrise
Staying Online During a
Disaster
Thomas H Ploskon, Rutgers
University
Driftwood
Your HMS Person is Leaving,
Now What?
Nilam Kotadia, Massachusetts
Institute of Technology
Driftwood
Automatic Assignments: A New Paradigm
Tom Goodman, CBORD
Driftwood
Grouping for Room
Selection
Tom Goodman, CBORD
Driftwood
One School’s Experience with
Room Inspections
Robert Mays, University of
Tennessee
Sunrise
Transitioning from Room
Service to Room Service
Choice On-Demand
Clare Hicks, CBORD
Fountain West
Security Best Practices in a
Clinical Setting
Jeff McCullough, CBORD
Fountain East
Managing Multi-site Room
Service
Laura Skrivseth, CBORD
Fountain East
Tray Ticket Roundtable
Panel: Sutter Health
Sacramento Sierra, University
of Utah Hospitals & Clinics,
Alberta Health Services
Fountain East
Transitioning from Bedside
Menu Entry or Paper Menus
to Room Service Choice Menu
Select
Clare Hicks, CBORD
Fountain West
Healthcare Food Management Systems Caucus
Ben Horan, CBORD
Damian Danowski, CBORD
Huntington North
Case Studies: NetNutrition
Cloud & NetNutrition
Customization
Tasha Helton, University of
Puget Sound; Heidi Klebs,
Central Michigan University
Huntington North
Effective Inventory Management
on the Move
Marty Fischer, CBORD
Huntington South
Fine Tuning Production
Forecasts
Marty Fischer, CBORD
Huntington South
Case Study: Converting Trayline
to Room Service
Erica Hamilton, Univ of Ohio
Medical Center
Huntington North
Card Systems
4:00 p.m.–6:00 p.m.
Meet with your industry peers to build strong
networking relationships, have your product
questions answered, and receive session
suggestions that will benefit you.
Monday, October 13
Push This Button: A Training Best Practices
Rosie Niz, Sutter Health Sacramento
Sierra Region
Huntington North
Dietitians Roundtable
Danielle Kemp, UC Santa Barbara
Huntington South
Technology Pavilion
Meal Statistics, Tray Counts,
Tallies & More
Clare Hicks, CBORD
Fountain West
Tuesday, October 14
12:00 p.m.–1:00 p.m.
Food Production
Lunch Project Management Roundtable
Sharon Solomon
Huntington North
P2P: Peer to Peer Sessions
Lighthouse Courtyard
Conference Orientation
6:00 p.m.–7:00 p.m.
Attire: Business casual
Your CBORD User Advisory Council (UAC)
representatives have designed a program
to provide you with an in-depth look at the
conference.
9:15 – 9:45
Managing Lockdown with Online Access Control
Mark Jaimes, CBORD
Seacliff
Dedicated Technology Pavilion Time
Grand Ballroom
Sunday, October 12
Food Production
Session Rooms
Healthcare Clinical Caucus
Margaret Dittloff, CBORD
Damian Danowski, CBORD
Fountain West
for a selection of light hors d’oeuvres and
cocktails at the Welcome Reception.
Sea, Sand & Surf Gala
7:00 p.m.–9:00 p.m.
Attire: Beach Chic
CBORD and Diamond level sponsor Allegion
proudly present the UGC 2014 Gala theme,
Sea, Sand & Surf. Grab your sandals and
sunglasses for a seaside beach party! Enjoy
a surf ‘n turf dinner, followed by dessert
and entertainment in the courtyard. During
the Gala, CBORD will present the 2014
Excellence Awards to two organizations and
an individual.
Training in Motion Certification Track
8:30 – 9:00
Supercharge Your Commerce Program
Angela Sarno, CBORD
Seacliff
Foodservice Suite Product Update
Ben Horan, CBORD
Huntington North
Monday, October 13
Judicial Roundtable
Ryan Wagner & Ashley Watson, CBORD
Driftwood
P2P: Peer to Peer Sessions
Welcome Reception
Gala Dinner (Dessert & Entertainment)
Nutrition Hosts Best Practices
& Mobile Devices
Kimberlee Davis, RD, LD
Greenville Health System
Fountain East
Opening Session: Mariner’s Hall
Welcome Reception: Lighthouse Courtyard
Housing
Certification Session Rooms
Backups & Downtime - How
to Back Up Your MFL
Jeff McCullough, CBORD
Fountain West
CBORD Showcase
Query Me This
Adnan Fetibegovic, CBORD
Huntington South
Networking Events
NICE Roundtable
NICE Representative, Tim O’Neill, CBORD
Salon G
Conference Orientation
Nutrition Service Suite Product Update
Margaret Dittloff, CBORD
Fountain West
Already Have Room Service –
What’s Next?
Della Dunbar, MS, RD, LD
& Chef Ron Sabatini, CEC,
DM&A
Aric Alibrio, CBORD Host
Huntington North
Lunch Roundtables
12:00 p.m.–1:00 p.m.
Opening Session
Gala Dinner (Opening)
Food Production
10:30 – 11:00
A Campus Card for Everyone
Sarah Ledwith, CBORD
Seacliff
11:15 – 11:45
New Technology in Food Service
Kate Hill, CBORD
Seacliff
3:15 p.m.–5:15 p.m.
MICROS Simphony v1:
An Introduction
Kimberly Woodhead, CBORD
Vista I
1:30 – 2:00
Ordering Patient Meals From Your Interactive In-Room
Entertainment System
Aric Alibrio, CBORD
Seacliff
2:30 – 3:00
Score with Simphony in the Stadium
Phil Parrish, CBORD
Seacliff
3:30 – 4:00
The Growth of Biometrics
Jim Perkins, CBORD
Seacliff
12:00 p.m.–7:30 p.m.
4:00 p.m.–6:00 p.m.
6:00 p.m.–7:00 p.m.
7:00 p.m.–8:00 p.m.
8:00 p.m.–9:00 p.m.
Food Service
Management
8:00 a.m.–10:00 a.m.
A Recipe For Success
Shan Li, CBORD
Bolsa Chica
12:30 p.m.–2:30 p.m.
AutoMate Your
Clinical System
Peter Kornbrust, CBORD
Bolsa Chica
3:15 p.m.–5:15 p.m.
Room Service Tray Tickets
Peter Kornbrust, CBORD
Bolsa Chica
12:30 p.m.–2:30 p.m.
CS Gold Basic SQL
Kelly Dean, CBORD
Vista II
3:15 p.m.–5:15 p.m.
Creating CS Gold Crystal
Reports
Kelly Dean, CBORD
Vista II
Conference Registration Open
P2P: Peer to Peer Sessions
Conference Orientation
Opening General Session
Welcome Reception (cocktails and hors d’ouevres)
Monday, October 13, 2014
7:00 a.m.–5:30 p.m.
7:00 a.m.–8:00 a.m. 8:00 a.m.–12:00 p.m.
9:00 a.m.–5:00 p.m. 12:00 p.m.–1:00 p.m. 1:00 p.m.–5:00 p.m. 7:00 p.m.–9:00 p.m. Conference Registration Open
Breakfast
Sessions & Certifications
Technology Pavilion
Lunch
Sessions & Certifications
Gala Dinner & Awards Celebration
Technology Pavilion
Come with questions,
leave with inspiration. Get
insight into the newest
solutions available to help
decrease costs, enhance
safety and security,
and improve customer
satisfaction.
Opening General Session & Welcome
Reception
Tuesday, October 14
*Attendees will receive a pre-paid credit card as a meal
voucher for the evening. Cards must be picked up and
signed for at the Registration Desk on Tuesday from
7:00 a.m.–5:00 p.m.
8:00 a.m.–10:00 a.m.
CS Gold Patron Import
Kelly Dean, CBORD
Vista II
3:15 p.m.–5:15 p.m.
Basic Alarms
Jeff Wile, CBORD
GoldenWest
Sunday, October 12, 2014
Tuesday, October 14, 2014
5:00 p.m. – 9:00 p.m.
A weekly street fair, Surf City Nights takes
over three blocks on Main Street, where locals
and visitors flock downtown for live music,
food stands, and a certified farmers’ market.
Odyssey PCS
& CS Gold
Integrated Security
Solutions
Conference Schedule At-a-Glance
Mariner’s Hall and Lighthouse Courtyard
7:00 p.m.–9:00 p.m.
Attire: Business casual
Join us for special remarks from CBORD
President Max Steinhardt and keynote speaker
Christine Cashen. A Certified Speaking
Professional (CSP) and author of The Good Stuff,
Christine will speak on the importance of the
customer service experience in the workplace.
Immediately following the Opening Session, we
invite all conference attendees to be our guests
8:00 a.m.–10:00 a.m.
MICROS 3700
Intro to Menu Items &
Touchscreen Concepts
Kimberly Woodhead,
CBORD
Vista I
12:30 p.m.–2:30 p.m.
MICROS 3700: Advanced
Menu Item and Touchscreen
Configuration
Kimberly Woodhead, CBORD
Vista I
Huntington Ballroom
Surf City Nights (free night)
MICROS
7:00 a.m.–5:30 p.m. 7:00 a.m.–8:00 a.m. 8:00 a.m.–12:00 p.m. 9:00 a.m.–2:00 p.m. 12:00 p.m.–1:00 p.m.
1:00 p.m.–5:00 p.m. 5:00 p.m.– 9:00 p.m.
Conference Registration Open
Breakfast
Sessions & Certifications
Technology Pavilion
Lunch
Sessions & Certifications
Surf City Nights (free night)
Wednesday, October 15, 2014
7:00 a.m.–1:30 p.m. 7:00 a.m.–8:00 a.m. 8:15 a.m.–1:00 p.m. 1:00 p.m.
Conference Registration Open
Breakfast
Sessions & Certifications
Boxed Lunch To-Go
Monday, October 13
9:00 a.m.–5:00 p.m.
Tuesday, October 14
9:00 a.m.–2:00 p.m.
TUESDAY
Card Systems
8:00 a.m.–9:00 a.m.
Virtual Doors
Doc Schundlemire, CBORD
Salon G
9:15 a.m.–10:15 a.m.
10:30 a.m.–12:00 p.m.
1:00 p.m.–2:30 p.m.
2:45 p.m.–3:45 p.m.
4:00 p.m.–5:00 p.m.
Banner Integration
Tami Stalnaker, West Virginia
University
Salon G
EL Rules
Fred Schuster, CBORD
Salon G
GET/UGryd
Angela Sarno, CBORD
Salon F
Student Advantage/Revenue
Enhancements
Jim Clinton, UNC Chapel Hill
& Keith Curtachio, University
at Buffalo
Salon F
MICROS 9700 & Simphony
Product Update
Scott Jerabek, CBORD
Salon F
Crystal 101
Nathan Gray, James Madison
University
Salon F
Basic MICROS – Setup &
Replacements
Joshua Frederick, Carnegie
Mellon University
Salon G
All Things Mobile for CS Gold
ID Works “Tips & Tricks”
Keith Curtachio, University at Mark Jaimes, CBORD
Salon F
Buffalo
Salon G
CS Gold Nightly Processes
Fred Schuster, CBORD
Salon G
Tracking Attendance: Explore
the Various Options
John Bonass, Villanova
University & Crissy Sampier,
Longwood University
Salon F
Social Media - How Are You Promoting
Your Card System?
Rob Thayer, Salem State University
Shoreline
Making the Most of Your
System By Advancing
Financial Aid Funds
Shawn McCarthy, CBORD
Shoreline
MICROS: Interface
Enhancements & Features
to Improve Your Customers’
Experience
Peter Dawes, CBORD
Catalina
What You Need to Know about Odyssey
System Maintenance
Anthony Jordan, CBORD
Shoreline
Discounts, Condiments &
Combo Meals in Micros 3700
Peter Dawes, CBORD
Shoreline
Effective Report
Reconciliation
Anthony Jordan, CBORD
Catalina
Attendance & Activities for Odyssey PCS
Rob Thayer, Salem State University
Shoreline
Using GET to Better Serve
Your Campus
Robert Thayer, Salem State
University; Kyara Hartman,
Seattle Pacific University
Shoreline
Funding & Marketing Your
Card Program on a Budget
Mikhail Ilin, Suffolk University
& Brett Africk, CBORD
Catalina
Security Solutions
Housing
Add Security, Not System
Maintenance with Avail Hosted
Access Control
Tim O’Neill, CBORD
Salon E
On Your Mark, Get Set, GO
with ResCenter!
Kevin Goodman, CBORD &
Scott Gluntz, Southern Illinois
University
Driftwood
Balancing Act–Are Students
Receiving the Correct Initial
Housing Bill?
Kay Sisco and Joel Kramer,
University of Tennessee
Sunrise
Patient Nutrition Intake and
Satisfaction Increases with
Room Service Choice at the
Bedside
Kirsty Maunder, CBORD
Fountain West
Making the Most of Your ADT/
Orders Interface
Jeff McCullough, CBORD
Fountain East
Market Your Healthy Menus
Tanya Vanasse, CBORD
Tasha Helton, Univ of Puget
Sound
Huntington North
Best Practices For Keeping
Your Foodservice Suite Data
Healthy
Adnan Fetibegovic, CBORD
Huntington South
Mobile ID, Master Key, Giving
Access Rights Back to the
Customer
Kathy Gallagher & John
Bonass, Villanova University
Salon E
Make Tedious Paperwork
Disappear with ResCenter
Conferences
Ashley Watson, CBORD
Driftwood
Assignments: Best Practices
Roundtable
JoAnna Olson, University of
Washington; Joel Kramer,
University of Tennessee
Sunrise
Roundtable Best Practices
Maintaining Allergies in CBORD
Panel: Indiana Univ. Health,
MD Anderson Cancer Ctr,
Florida Hosp-Orlando, Mater
Private Hosp Brisbane, Univ.
of Michigan Health Ctr
Fountain West
Michigan
Fountain East
5 Top Areas to Look for a
Return on Implementation
Brad Krakow, CBORD
Huntington North
Multi-Unit Food Production
Marty Fischer, CBORD
Huntington South
Residence Hall Case Study
Northeastern University
Wireless Locks and
Contactless Cards
Warren Lord, Northeastern
University, Charlie Sasso,
Allegion, Brett Africk, CBORD
Salon E
Clinical
Housing Management Systems Caucus
Ashley Watson, CBORD
Larry Delaney, CBORD
Driftwood
Food Production
Room Service/Room Service Choice Kathy Whiteside, University of
Dedicated Technology Pavilion Time
Grand Ballroom
Strategic Menu Planning
Susan Dayton, Univ of
Missouri
Huntington North
C&U Integrated Security
Solutions Caucus
Tim O’Neill, CBORD
Larry Delaney, CBORD
Salon E
Advanced Find - Your All-InOne Reporting Tool
Val Pizzino, CBORD
Sunrise
Simplify the Judicial Tracking
Process
Ryan Wagner, CBORD
Judith Thompson, Florida
Institute of Tech
Driftwood
Getting Started with
Integrated Video
Jason Rossi, University of San
Francisco
Salon E
Generating Room Charges:
Part I
Kevin Goodman, CBORD
Sunrise
ResCenter Check In
& Check Out
Kathy Van Steenis & Garland
Lewis, Kansas State University
- Manhattan
Driftwood
Managing Your Dataservice
& Administration
Scott Radloff, Consultant
Jeff McCullough, CBORD
Fountain West
Interfacing with Your Organization’s
IT Management Tools: Knowledge
Based Articles, Security/Auditing
and Recovery Planning
Candy Collins,Texas Health
Resources;
Fountain East
Control Food Costs with
Smart Management
Joie Schoonover, Angela
Erickson & Denise Bolduc,
University of Wisconsin Madison
Huntington North
CS Gold Operating ASSA
ABLOY WiFi & Aperio Wireless
Locking Hardware
Henry Fell & Jim Primovic,
ASSA ABLOY; James Lambright,
CBORD Host
Salon E
Generating Room Charges:
Part 11
Kevin Goodman, CBORD
Sunrise
CS Access - HMS ResCenter
Marie Schauder, Villanova
University
Driftwood
Leveraging Your Non-Select
Menus
Laura Skrivseth, CBORD
Fountain West
CBORD & EPIC Working
Together
Douglas Carr, MS, RD, LD
Wellstar Cobb
Fountain East
BarTender and Nutritional
Labeling Christopher Dunham & Lisa
Eberhart, North Carolina State
University
Huntington North
Myth Busters – Demystifying Room Service Implementation
Della Dunbar, MS, RD, LD & Chef Ron Sabatini, CEC, DM&A
Aric Alibrio, CBORD Host
Fountain West
CBORD Showcase
8:30 – 9:00
Future of FS Data: GS1 & GDSN
Heather Whitehouse, CBORD
Seacliff
9:15 – 9:45
A Look into the Future of Catering
Ben Horan, CBORD
Seacliff
10:30 – 11:00
Hold the Peanuts
Tanya Vanasse, CBORD
Seacliff
Case Study: Service Menus
Doug Kirkland, Messiah
College
Huntington South
11:15 – 11:45
Streamline Supply Requests
Mike Melander, CBORD
Seacliff
1:30 – 2:00
Keep Your Profits in the Drawer
Brett Africk, CBORD
Seacliff
College & University Food Management Systems Caucus
Ben Horan, CBORD
Damian Danowski, CBORD
Huntington North
EventMaster: Analyze Your
Catering Business
Brad Krakow, CBORD
Huntington South
ETM Step 1
Tom Cimo, New York
Presbyterian
Huntington South
Training in Motion Certification Track
2:30 – 3:00
Serving Them When You’re Not There
Phil Parrish, CBORD
Seacliff
3:30 – 4:00
Convenience & Security: A Total Res Life Solution
Ryan Wagner, CBORD
Seacliff
MICROS
8:00 a.m.–10:00 a.m.
MICROS Simphony v1: Menu
Items & User Interface
Kimberly Woodhead, CBORD
Vista I
Integrated
Security Solutions
8:00 a.m.–10:00 a.m.
Security Monitor
Jeff Wile, CBORD
GoldenWest
12:30 p.m.–2:30 p.m.
MICROS Simphony v1: Personnel
Kimberly Woodhead, CBORD
Vista I
3:15 p.m.–5:15 p.m.
Virtual Doors
Jeff Wile, CBORD
GoldenWest
3:15 p.m.–5:15 p.m.
MICROS Simphony v1:
Reporting
Kimberly Woodhead, CBORD
Vista I
Food Service
Management
CS Gold &
Odyssey PCS
8:00 a.m.–10:00 a.m.
Creating CS Gold Crystal
Reports (repeat)
Kelly Dean, CBORD
Vista II
12:30 p.m.–2:30 p.m.
CS Gold Basic SQL (repeat)
Kelly Dean, CBORD
Vista II
8:00 a.m.–10:00 a.m.
BarTender
Shan Li, CBORD
Bolsa Chica
12:30 p.m.–2:30 p.m.
Tray Monitor
Peter Kornbrust, CBORD
Bolsa Chica
Housing
3:15 p.m.–5:15 p.m.
MyResCenter Web Features
Val Pizzino, CBORD
Bolsa Chica
3:15 p.m.–5:15 p.m.
Odyssey PCS
AdminWebSales
Kelly Dean
Vista II
Caucus
Over the years, the caucus has been
the most effective and best-supported
resource for advancements in CBORD
technology. Please come prepared
to share ideas and vote on the top
enhancement requests.
Monday, October 13
10:30 a.m.–12:00 p.m.
College & University Odyssey Privilege
Control Systems
Business & Industry and Healthcare Odyssey Privilege Control Systems
Shoreline
10:30 a.m.–12:00 p.m.
Healthcare Clinical Systems
Fountain West
1:00 p.m.–2:30 p.m.
College & University Gold Systems
Salon F
1:00 p.m.–2:30 p.m.
Healthcare Food Management Systems
Huntington North
Tuesday, October 14
10:30 a.m.–12:00 p.m.
Housing Management Systems
Driftwood
1:00 p.m.–2:30 p.m.
College & University Integrated Security Systems
Salon E
1:00 p.m.–2:30 p.m.
College & University Food
Management Systems
Huntington North
WEDNESDAY
8:15 a.m.–9:15 a.m.
9:30 a.m.–10:30 a.m.
10:45 a.m.–11:45 a.m.
12:00 p.m.–1:00 p.m.
Card Systems
Moving from Mag Stripe to
Contactless
Robert Landsparger,
Michigan Technological
University
Salon G
Making the Jump from
Newbie to Power User
Dave Panish, Rochester
Institute of Technology
Salon G
Outlining the Steps from
MICROS 9700 to MICROS
Simphony
Scott Jerabek, CBORD
Salon F
Meal & SVC Plans: Custom
vs. Wizard
Diane Nash, James Madison
University
Salon F
Simphony in the “Real World”
Patti Murdock &
David Phillips, Virginia
Commonwealth Univ &
Mark Brown, Vanderbilt U
Salon G
Configuring & Understanding
Access Control Commissioning Reports
Jeff Wile, CBORD
Salon F
Basic Alarms in CS Gold |
Acces
Doc Schundlemire, CBORD
Salon F
Ten Reasons to Use Oracle
SQL Developer
Brian Miller, North Dakota
State
Salon G
Nuts & Bolts of Implementing
a Gift Card Program
Ryan Wagner, CBORD
Shoreline
Value Added Student Services
and Revenue with Student
Advantage
Tony Lista, CBORD
Catalina
Empower Your Patrons with 24/7 Account Management
Matt DeVoe, CBORD
Shoreline
Consider Transitioning to Hosted Solution
Sue Chaffee, CBORD
Shoreline
From Magstripe to Contactless: What You Need to Know
Brett Africk, CBORD
Shoreline
Security Solutions
Housing
Panel: Notifications, Access
Control Beyond the Door, &
Integrated Security Cameras
John Bonass, Villanova
University; Jason Rossi, USF;
Tim O’Neill, CBORD
Salon E
The Housing Life Cycle
Carolyn Tomaino, CBORD
Sunrise
Residence Hall Conversion
to Passport 1000 P2 Locks:
A CS Gold Access Project
Management Experience
Deanna Schaab & Rebecca
Devine, Western Connecticut
State University
Salon E
Applications and Contracts
Elizabeth Wells, Indiana
University-Bloomington
Sunrise
Access Control in an Urban
Campus
Steve Nichols, George
Washington University
Salon E
Make Your Customer’s Online
Experience Unique by Patron
Type
Tom Goodman, CBORD
Driftwood
Mapping Alarms Between
NICE & CS Gold
Jeff Wile, CBORD
Salon E
Food Production
Clinical
Panel Discussion: Contact
Management
Scott Gluntz, Southern Illinois
University; Kirk Leszczynski,
University of Albany
Driftwood
Mobilize Your Staff
Ashley Watson, CBORD
Driftwood
Contact Management Minus the Work
Valerie Pizzino, CBORD
Sunrise
Go Online with Room Selection and Contracts
Tom Goodman, CBORD
Driftwood
Making Menu Cycle Changes
in Your Live System
Laura Skrivseth , CBORD
Fountain West
Training Guides – How to
Guide Your Users
Aly Evans, CBORD
Fountain West
Transitioning to Mobile
Device World - Mobile Device
Management Strategies
Klaus Kiesenhofer, CBORD
Fountain West
Exceed Expectations with
Patient Preferences
Peter Kornbrust, CBORD
Fountain East
Provide Better Service with
Tray Monitor
Clare Hicks, CBORD
Fountain East
How to Track Non-Select
Patients in Room Service
Peter Kornbrust, CBORD
Fountain East
Redesigning Traditional Tray Tickets
Laura Skrivseth, CBORD
Fountain West
CBORD’s Improved Retail
Solution for C-Stores & Gift
Shops
Ben Horan, CBORD
Huntington North
Roundtable Discussions:
Nutritional Accounting &
Allergens
Lisa Eberhart & Randy Lait;
NC State University; Danielle
Kemp, UC Santa Barbara
Huntington South
Mergers, Acquisitions,
Changes Oh My
Sharon Solomon
Huntington South
Roundtable Discussion of
Best Practices for Enterprise
Implementation
Ben Horan, CBORD
Margaret Dittloff, CBORD
Huntington North
EventMaster: Enhance Your
Catering Business with High
Quality Documents
Brad Krakow, CBORD
Huntington North
Here’s Cooking With You
Sharon Solomon
Heidi Klebs, Central Michigan
University
Huntington South
Survivors Guide to Survey’s &
Regulations
Ann Anderson, CBORD
Huntington North
EventMaster Best Practices
Jamie Krake - University of
Michigan
Huntington South
Training in Motion
Certification Track
8:15 a.m.–10:15 a.m.
MICROS
Micros 9700: Advanced
Menu Item & Touchscreen
Configuration
Kimberly Woodhead, CBORD
Vista I
CS Gold
& Odyssey PCS
Advanced Odyssey PCS
Workshop
Sue Chaffee, CBORD
Vista II
Security Solutions
Advanced CS Access
Workshop
Bob Lemley, CBORD
GoldenWest
Housing
Imports & Exports
Val Pizzino, CBORD
Bolsa Chica
Conference Meals
Monday
Tuesday
Grand Ballroom
Grand Ballroom
7:00 a.m.–8:00 a.m.
Breakfast
7:00 a.m.–8:00 a.m.
Breakfast
Wednesday
7:00 a.m.–8:00
a.m.
Breakfast
Grand Ballroom
12:00 p.m.–1:00 p.m.
Lunch
12:00 p.m.–1:00 p.m.
Lunch
7:00 p.m.–9:00 p.m.
Sea, Sand & Surf
Gala Dinner
5:00 p.m.–9:00 p.m.
Surf City Nights
Grand Ballroom
Mariner’s Hall
Lighthouse Courtyard
Grand Ballroom
(Free night)
Meal voucher provided
1:00 p.m.
Boxed Lunch
To-Go
Grand Ballroom