Application Information Pack Digital Product Manager Introduction to Girlguiding Thank you for your interest in the role of Digital Product Manager. This document provides information relating to the above vacancy and should be used for information purposes only. The information does not form part of the terms and conditions of employment. Girlguiding is the leading charity for girls and young women in the UK. Thanks to the dedication and support of 100,000 amazing volunteers, we are active in every part of the UK, giving girls and young women a space where they can be themselves, have fun, build brilliant friendships, gain valuable life skills and make a positive difference to their lives and their communities. We build girls’ confidence and raise their aspirations. We give them the chance to discover their full potential and encourage them to be a powerful force for good. We are a registered charity with a Royal Charter and Bye Laws. Our income comes from: We have over 240 employees based throughout the UK: at our Headquarters in central London, Trading Service in Cheshire, and Training and Activity Centres in London, Hampshire, Sussex and Lancashire. In 2013, Girlguiding had more than half a million members including both girls and adults. Membership Subscriptions Trading Income Fundraising Investments We are a member of WAGGGS (World Association of Girl Guides and Girl Scouts); which operates in 145 countries and has 10 million members Organisational chart Chief Executive Director of Guiding Services Deputy Chief Executive IT Services Finance Human Resources Projects Trading Service Executive Directorate Property Management SMT Youth Programmes Quality & Membership Development Director of Communications & PR Volunteer Support Digital Communication Fundraising & Marketing The role of Digital Product Manager Girlguiding is recruiting a Product Manager, reporting to the Head of Digital Communications, to work within our Communications & PR Directorate. The Digital Product Manager will be required to lead both in-house and external technical teams in an Agile and lean environment to rapidly develop Minimum Viable Products for further testing and refinement with our users as well as creatively develop product vision, articulate key features and functionality in line with our Digital Strategy and strategic plan. He or she will also be required to manage a team of content and development experts to research, develop and populate new digital products including those within the main Girlguiding website along with work cross-organisationally to deliver projects in partnership with other teams, and to responsibly and creatively manage risk and find solutions to problems as they arise. The post holder must have an excellent understanding of Agile and Lean environments, web analytics and usability and user-experience online along with experience of large scale web [from wed] redevelopments and CMS based websites. He or she must also have excellent verbal and written communication skills as well as the ability to build and maintain strong relationships with stakeholders at all levels. Due to the nature of the work, occasional weekend working will be required, occasionally at sites outside of London, for which time off in lieu will be given. Applications The closing date for applications is Monday 27 October 2014 at 9am. Please complete the application form and equal opportunities monitoring form and return by email to [email protected]. Alternatively, post to Human Resources, Girlguiding, 17– 19 Buckingham Palace Road, London SW1W 0PT. Candidates will be shortlisted on the basis of the application form. Those who are successful at this stage of the process will be invited to attend an interview. Unfortunately we are unable to give feedback to those who are not shortlisted; however, we will, if required, provide feedback to those who have attended an interview. Interviews Interviews will be held in the week commencing 03 November 2014 at Girlguiding, Egginton House, 25-28 Buckingham Gate, London SW1E 6LD Please note that it is not Girlguiding’s policy to reimburse applicants in respect of travel expenses to attend interviews. Job Description Basic job details Job title: Digital Product Manager Reports to: Head of Digital Communications Department: Digital Communications Directorate: Communications & PR Overall purpose of job To be responsible for the strategic direction of our platform and tools development, creating a suite of high quality digital products for our key audiences - girls, volunteers, parents and supporters. To work with the Head of Digital Communications on managing and evolving our development roadmap in-line with Girlguiding’s strategic plan, and in reference to our Digital Strategy. To manage a team of content and development experts to research, develop and populate new digital products including those within the main Girlguiding website. To manage our digital agency, and lead on user experience workshops with members and external audiences so that their views form the basis of our digital developments. To work cross-organisationally to deliver projects in partnership with other teams, and to responsibly and creatively manage risk and find solutions to problems as they arise. To act as a digital thought leader to carry the culture of Agile and lean development. Main areas of responsibility • To be responsible for the strategic direction of our digital developments across all areas of Girlguiding’s work. • To creatively develop product vision, articulate key features and functionality in line with our Digital Strategy and strategic plan. • To work to deliver Girlguiding’s goals – increase registrations through Join Us, advocacy supporters, online donations, online shop transactions, etc. • To lead on user experience research to gain a better understanding of the wants, needs and concerns of girls and young women, volunteers, parents and other key groups related to Girlguiding (in line with our audience personas), and ensure our members are fully consulted. • To manage our personas, so that we continue to develop an understanding of our audiences. • To lead both in-house and external technical teams in an Agile and lean environment to rapidly develop Minimum Viable Products for further testing and refinement with our users. • To be responsible for our content strategy to ensure our content delivers best value for our audience, and is managed within a clear workflow and governance structure in the hub and spoke model. • To ensure the content team maintain timely, regular and high-quality content publication. • To ensure our products are beautifully designed and on brand. • To guarantee the accessibility of our products so they can be used easily by our diverse membership across a range of devices. • To manage large and complex projects successfully, including budget management, risk and issue management, and innovative problem solving. • To manage a continuous process of delivery - developing, launching and optimising new products and functionality on a regular basis. This will include rigorous testing on all completed developments. • To ensure our digital products are well supported and robustly hosted. • To oversee our digital analysis and testing, including A/B testing and complex goal set up and management. To ensure we report and act on analysis, so our data is well used. • To manage an internal team of skilled professionals responsible for content, app development, training, analytics and first line support. • To act as a digital thought leader, sharing best practice approaches for Agile and lean development with staff and volunteers in Girlguiding, so our work is understood and supported. • To work closely with: o o o o o o o Senior Managers and Managers to understand how Agile and lean development can best support the delivery of products that relate to their area of work Trading team on our online shop platform Projects and Programmes team to ensure our new Membership Systems integrate with our digital products Communications and PR leadership team to align our products and content with our broader communications objectives Design and Communications team on digital design for our products and editorial input to long-form content IT team to provide robust hosting solutions and support Head of Digital Communications to manage our development roadmap Knowledge and skills • To have a thorough knowledge of digital strategy, and how to carry out product development in a manner aligned to organisational goals. • To have first rate project management skills within Agile methodology. • To have excellent knowledge and experience of Agile and lean development best • • • • • • • • • • • • practice. To have excellent knowledge of user experience and usability in the context of responsive design. To understand the tenets of co-creation and developing products in partnership with users. To have an in-depth understanding of content strategy and content management, including content strategy for mobile. To have knowledge of digital design best practice and a good eye for design. To have excellent knowledge of web analytics packages such as Google/Universal Analytics. To have knowledge of online accessibility, including the Web Content Accessibility Guidelines (WCAG), and experience of implementing these guidelines. To have knowledge of data protection, safeguarding of young people online and privacy. To have knowledge of copyright as it relates to online publishing. To have at least a basic understanding of coding languages, especially Ruby on Rails, to support work with external developers and internal producers To train and develop others on areas of digital best practice relating to analytics, content strategy, accessibility and project management To be committed to personal development and self-study on digital topics. To have an understanding of Girlguiding’s work and desire to champion our brand through digital developments. Problem solving • To evaluate complex and difficult situations and make decisions to resolve them while often working independently. • To lead internal and external project teams through large and complex projects, making decisions on how best to mitigate risks and manage issues. • To commit to testing different ways to resolve technical or content challenges, and proving what works best through data. • To anticipate potential problems ahead of time, and take measures to mitigate them where possible. • To undertake change management while implementing new ways of working, and to maintain excellent relationships with staff and volunteers through this change. • To be open-minded and creative about solutions to problems. Innovation • To lead, develop and implement strategic digital product development for Girlguiding. • To suggest new ideas towards the inception and continued development of new digital products. • To test new ideas as Minimum Viable Products (MVPs) before taking them forward. • To contribute to a spirit of innovation within Girlguiding. • To use innovative approaches to keep our product development costs low, and use a mix of open source and low cost tools to complement developments built from scratch. • To maintain a broad knowledge of the digital landscape and act as a thought leader for digital technologies within Girlguiding. Planning & decision-making • To work with the Head of Digital Communications on managing and evolving our development roadmap, including co-ordinating digital requirements from multiple teams and ensuring development is prioritised, timely and targeted. • To develop and manage clear and robust project plans using appropriate Agile tools, often involving a wide-range of stakeholders, audiences, channels, and risks. • To lead on digital developments and co-ordinate resource in other teams. • To develop clear processes and set up tools to ensuring we can measure the success of all of our digital developments, and make decisions on future optimisation. • To make frequent and significant decisions on digital product development independently, and to know when issues need to be escalated to the Head of Digital Communications and other senior managers. Interpersonal skills • To work very closely with a wide range of stakeholders and build strong relationships based on mutual trust and respect across the charity. This includes both staff and volunteers throughout the Countries and Regions. • To communicate complex or challenging messages without jargon, effectively and maturely. • To show excellent judgment about the message, tone and content of Girlguiding’s digital communications through our digital products. • To deliver excellent digital content to a wide range of external audiences of all ages potential members, parents, non-volunteer supporters and stakeholders. • To work sensitively with all members of Girlguiding through testing, research workshops and stakeholder interviews to understand what they need from us online. • To develop strong relationships with external agencies who will deliver digital development for Girlguiding, and to do everything possible to include them as part of the Girlguiding team and educate them in our aims and values. People development and leading • • • • • • • • To line manage an internal team of skilled professionals responsible for content, app development, training, analytics and first line support. This will include regular supervisions and appraisals in-line with our HR policies. To show strong leadership to wide range of senior stakeholders - to manage a new way of working on digital for the charity. To take the role of digital lead on relevant projects to deliver project and organisational objectives and KPIs. To project manage digital developments. To work effectively with senior Country and Region staff and volunteers where appropriate. To show strong thought leadership within Girlguiding, including training and development of other communications staff to improve their digital skillsets. To manage resources from external agencies and freelancers. To be committed to personal development and self-study on digital topics. Monetary responsibility: • To work with the Head of Digital Communications to manage a devolved portion of the Digital Communications budget related to product development. To manage project budgets with external suppliers. Additional information To undertake any other duties that may reasonably be required to fulfil the duties of this post. This job will involve some evening and weekend working to carry out testing and workshops with users for which time off in lieu will be given Person Specification Criteria Assessment Essential or Desirable Excellent understanding of Agile and Lean development A, I, T Essential Excellent understanding of usability and userexperience online. A, I, T Essential Excellent experience of user research and usercentered design A, I, T Essential Excellent ability to manage large complex digital projects. A, I, T Essential Excellent understanding of content strategy. A, T Essential Building positive relationships with diverse stakeholders A, I Essential Excellent communication skills, both written and verbal including presentation skills A, I, T Essential Good eye for digital brand and design. A, T Essential Ability to organise own time and workload, and prioritise effectively. A, I Essential Ability to work in a team. A, I Essential Flexibility and willingness to take on challenges. A, I Essential Ability to anticipate problems and provide solutions. A, I Essential A, I, T Essential Experience with CMS-based websites. A, I Essential Experience with Ruby on Rails. A, I Desirable Experience of goal set up and reporting A, I Essential Experience of managing project budgets. A, I Essential Experience of line managing staff. A, I Essential Experience of co-creation A, I Desirable Experience of managing an commerce project A, I Desirable Knowledge of a wide range of digital communication channels, tools and devices A, I Essential Knowledge of web analytics A, I Essential Knowledge of change management A, I Essential Knowledge of accessibility A, I Essential Knowledge of data protection, safeguarding and privacy A, I Desirable Skills Experience Experience of large-scale web redevelopments Knowledge Knowledge of ecommerce A, I Desirable Values A commitment to the quality of Girlguiding’s digital presence. A, I Essential A commitment to team working. A, I Essential Understanding of working in an equal opportunities environment. A, I Essential A commitment to the aims of Girlguiding. A, I Essential A = Application Form I = Interview T = Test Terms & Conditions Contract Type This post is a full-time permanent post. Location You will be based at Girlguiding, 17-19 Buckingham Palace Road, London SW1W 0PT. However, this post may require a regular pattern of home working. On occasions, you may be required to perform your duties, on a temporary or permanent basis, from any other Girlguiding premises within a reasonable travelling distance of this location. You may be required to travel inside the UK on business of the Organisation. Salary/Rate Your salary for the position is £37,332.00 per annum (including London Weighting). Working Hours Normal hours of work are Monday to Friday 9am to 5pm with one hour for lunch. However, you may be required to work at times other than and in addition to your normal hours of work. Probationary Period The post will be subject to a probationary period of 26 weeks. Medical and Criminal Records Check This post may involve substantial access to young people and it may be a requirement under The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 that you submit a criminal record disclosure check. Upon successful appointment, you will be required to complete a medical questionnaire and criminal records check. Employment is subject to satisfactory receipt of a medical and criminal records disclosure check. Holidays 25 days’ paid holiday per annum plus bank holidays. This increases after two years’ services as on 1 January to 26 days, and then a further one day for every two years of service, up to a maximum of 30 days for 10 years’ service and above. Holidays and bank holiday allowance will be pro-rata for part-time and fixed-term employees. Terms & Conditions Notice Period During the probationary period, the period of notice required is four weeks by either party; and 12 weeks thereafter. Benefits Pension Scheme Upon completion of three months’ service you will be eligible to join the Girlguiding Group Personal Pension scheme. The scheme is contributory. Full details are available from Human Resources. Simply Health You will have access to a voluntary healthcare plan that provides cash to employees to cover the cost of everyday healthcare, dental and optical bills. For more information regarding the employee benefits at Girlguiding, please refer to the Employee Benefits Guide in the benefits section of the website.
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