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Redirecting mail in
special circumstances
Date stamp
Redirection Centre Use Only
For more about our Redirection service visit,
www.royalmail.com/redirection
1
Royal Mail Special Circumstances Redirection Application Form April 2014
Have you got the correct form?
Please complete this form in black or blue ballpoint and write in CAPITAL
LETTERS in the white boxes only. For more about our Redirection service visit,
www.royalmail.com/redirection
This form is to be used when applying for a Redirection application on behalf of someone
who has died or for whom you have power of attorney.
If you need to redirect mail for more than two people from and to the same addresses,
please provide full names and dates of birth for each person on a separate sheet of
paper. We will also need relevant ID as detailed in our terms and conditions.
2
* Required information to set up your Redirection.
Which addresses would you like mail redirected from and to?
*From address – where you would like the mail redirected from?
*To address – where you would like the mail redirected to?
*Postcode
*Postcode
Telephone landline number at the new address
Your contact details
Will there be a dog at this new address?
Your Mobile number
Yes
No
This is so our delivery staff are aware and can deliver your mail
safely. Please mark with an ‘X’.
Your E-mail address
We cannot redirect mail from a multi-occupancy address such as a hall of
residence, nursing home, boarding house or hotel.
If we cannot deliver an item to the new address for any reason, it may be
returned to sender with the new address on it. This means that we cannot
guarantee that the new address will remain confidential.
For your security, we send an acknowledgement letter to the old address.
If you don’t want us to include the new address in the letter, please mark
this box with an ‘X’.
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Names and signature
It is a criminal offence to redirect mail without proper authority.
We reserve the right to refuse to redirect mail and to end the agreement
at any time.
Your name and details (the person applying for the Redirection)
*Title (Mr, Mrs, Ms etc) *Full first name
Middle initial/s
*Signature
*Date of Birth
D
D
M
*Last name
M
Y
Y
*Mark this box with an ‘X’ to confirm
you are over 18.
If your signature is missing we cannot process the application
Details of secondary person whose mail you want redirecting
Details of the person whose mail you want redirecting
*Title (Mr, Mrs, Ms etc) *Full first name
Middle initial/s
*Last name
*Title (Mr, Mrs, Ms etc) *Full first name
Middle initial/s
*Last name
Please mark ‘X’ in the appropriate boxes.
Yes
Do you want us to redirect all variations of first names? For example Susan, Sue.
(To redirect all versions of a last name you will need to list each separately).
I am applying for a Redirection on behalf of someone:
No, only redirect the exact names and titles listed.
I am applying for a Redirection on behalf of a secondary person:
Who has died. We need to see the original death certificate or interim death
certificate or an office copy (which you can get from the Register of Births,
Marriages and Deaths). We also need to see identification in the name of the
person applying, as shown in section 6.
Who has died. We need to see the original death certificate or interim death
certificate or an office copy (which you can get from the Register of Births,
Marriages and Deaths). We also need to see identification in the name of the
person applying, as shown in section 6.
OR
OR
For whom I have power of attorney. We need to see a copy of the power
of attorney document certified by a solicitor, together with ID in the name of
the person applying, as shown in section 6.
For whom I have power of attorney. We need to see a copy of the power
of attorney document certified by a solicitor, together with ID in the name of
the person applying, as shown in section 6.
How we use your data
We may pass the name and address of a person who has died to other organisations to prevent further mail being sent. We will also pass these application details and information
regarding the status of your Redirection to organisations to prevent fraud and/or money laundering. By law, we have to pass on Redirection details to The Department of
Work and Pensions and Local Authorities, so they can update their records. Further information about the use of your data is also contained in the Redirection terms and conditions.
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How long do you want
the Redirection to last for?
*When do you want the Redirection to start?
We reserve the right to refuse to redirect mail, and to end the agreement at
any time. Please see Redirection terms and conditions for more details.
D
Start on this date:
D
M
M
Y
*Please redirect the mail for
up to 12 months
*When do you want the Redirection to end?
Continue to the end of the period I have selected
or stop on this date: D D
5
up to 6 months
M
M
Y
Your payment
Pricing is calculated on: † Number of different last names † Location of RedirecĤÄçÞġ†ġLength of Redirection
different last names
up to 3 months
Two weeks before the end of your Redirection period, we will
write to you at the new address to ask if you wish to extend
the Redirection up to a maximum of 2 years.
Y
Price per different
last name
You can apply by post or at a Post Office® branch, see leaflet for details.
*This Redirection is for
We need at least five working days to set up the
Redirection from the day we receive your application.
Y
UK address
(VAT Exempt)
EU
(Incl. VAT )
Rest of the World
(Zero VAT)
up to 12 months
£54.99
£227.99
£189.99
up to 6 months
£34.99
£155.99
£129.99
up to 3 months
£24.99
£107.99
£89.99
Prices valid until 31st March 2015.
UK
*The new address is in the
*The amount to pay is
6
£
EU
.
Rest of the World
Promo code
(If applicable)
Proof of identification required for your security
You can apply by post or at a Post Office® branch, see leaflet for details.
Please mark ‘X’ in the appropriate box.
For applications at a Post Office® branch, payment by cash,
debit or credit card.
For each different last name, you must provide three forms of identification.
All identification must be original, not photocopies, dated in the last 3 months:
For applications by post, payment by cheque only made payable to
Royal Mail Group Ltd. Cheques must be in the name of the person
applying for the Redirection. If you are a solicitor you can pay by
solicitor’s cheque.
AND
For each different last name you are redirecting mail for, you must provide
two forms of identification:
1. Identification in the last name of the person applying for the Redirection
relating to the address mail is to be redirected to. See terms and conditions
for ID required if this application is for more than one person.
Please send either:
†ġTwo different utility bills dated in the last 3 months (NOT a mobile
phone, store/charge card statement or bill printed from the internet)
† A bank/building society statement
† A credit card statement
2. One current and valid proof of old address from this list:
AND
1. One current and valid form of proof of name from the following list:
Identification in the last name of the person applying for the Redirection
relating to the address mail is to be redirected to.
†ġCredit/debit card
†ġank/building society book
†ġPassport
†ġĐÄĻÄÞ¶ġÐÄcence – photocard and paper counterpart D740
†ġUġٞÙ}žr state identity card
Proof of address identification in the last name of each person for whom
you are applying for a Redirection. If everyone you are applying for has the
same last name we only need identification for the first person listed in
the application.
†ġTwo different utility bills (NOT a mobile phone or a store/charge card
statement or bills printed from the internet)
†ġCouncil tax payment book
†ġ;ĐĶÄÞjÐġ‡redit card statement
†ġ;ĐĶÄÞjÐġÙçrtgage statement
†ġank or building society statement or passbook
2. Original death certificate or
interim death certificate
(or office copy)
OR
The power of
attorney document
certified by a solicitor
Please keep a copy of the documents you send to us.
Total number of documents enclosed:
All documents supplied will be returned to you.
AND
3. Original death certificate
or interim death certificate
(or office copy)
OR
An office copy or a copy of the
power of attorney document
certified by a solicitor
If you are a solicitor acting as a personal representative, we need to see an
original or office/certified copy of the Grant of Probate or Grant of Letters of
Administration and death certificate.
For your security we need to verify your identity to set up the Redirection.
We need different proof of identification depending on how you apply.
Post Office® branch use only – All sections must be completed
Please tick identification seen
Applicant ID (one required)
Credit/debit card
Bank/building society book
Passport
Driving licence – photocard and
paper counterpart D740
EU member state identity card
Death certificate seen
You must check all the following: please tick to confirm
Deceased/POA ID (one required)
Date stamp on front
Two different utility bills from the last 3 months
(NOT a mobile phone or a store/charge card
statement or bills printed from the internet)
‘Addresses’ complete
Council tax payment book
‘Dates’ complete
Credit card statement
‘Payment’ complete
‘Names’ & ‘Signature’ complete
Lead applicant over 18
Original mortgage statement
Horizon receipt issued
Recent bank, building society or passbook
(no more than 3 months old)
Branch
code
Power of attorney seen
Additional form or sheet attached in the case of additional names
Please do not record any ID, credit or bank card details on the form.
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Amount paid
£
.
POL Horizon
User ID
Please dispatch DAILY to Redirection Centre using ENV2130ST only.
Please date stamp front page of form.
Royal Mail Consumer Redirection Application Form April 2014. Royal Mail, the Cruciform and the colour red are registered trade marks of Royal Mail Group Ltd. Royal Mail Group Ltd,
registered in England and Wales, number 4138203, registered office: 100 Victoria Embankment, London EC4Y 0HQ. © Royal Mail Group Ltd 2014. All rights reserved.