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www.netcity.dk - [email protected]
Plug’n’play Supply Chain i
B2B Produktion, Handel & Detail
Bjarne Jensen, Cand.IT e-business
www.e-salg.com / [email protected]
Cand.IT E-business study focus
[European Interoperability Framework
for pan-European eGovernment Services (2004)]
[Layne Lee (2001)]
Bjarne Jensen, Cand.IT e-business, ITU/CBS
Fra e-handel til e-business
E-business trends
Bjarne Jensen, Cand.IT e-business, ITU/CBS
Internationale forretningsdokumenter
NemHandel, OIOUBL
IT & Telestyrelsen, Danmark
NemHandel – send & modtag
Understøttelse på forskellige niveauer:
• Niveau 1: Ordre, ordrebekræftelse og annullering
• Niveau 2: Faktura og kreditnota
• Niveau 3: Rykkere og rentenota
• Niveau 4: Vare katalog og prislister
NemHandel – klient
•
I kan forvente at offentlige myndigheder vil
understøtte alle OIOUBL forretningsdokumenter.
NemHandel.dk
B2B e-business i værdikæden
NemHandel & OIOUBL anvendelse påvirker disse mekanismer!
Chris Caplice, MIT
Plug’n’play Supply Chain i
B2B Produktion, Handel & Detail
Making the B2B e-business transformation!
Bjarne Jensen, Cand.IT e-business, ITU/CBS
B2B e-business i værdikæden
• Interoperable Enterprise Business Scenario
BoundaryLess Information Flow
B2B e-business i værdikæden
• Interoperable Enterprise Industry Scenario
BoundaryLess Information Flow
New e-conomy & e-business
Old & New e-conomy network
Introduction to E-business Management & Strategy, Colin Combe
Fra e-handel til m-business
Hinchcliffe
Hinchcliffe
Value Chain Profit
Kalakota & Robinson, E-business 2.0 – Roadmap for success
Value Chain Communication
• Examples
Kalakota & Robinson, E-business 2.0 – Roadmap for success
Value Chain Logistics
• Examples
Kalakota & Robinson, E-business 2.0 – Roadmap for success
Value Chain Management
• Værdikæder:
E-logistik - grundlaget for success med e-handel, Børsen
E-business governance
• Suppliers, Stakeholders, Employees, Clients
Fig. 3.5 Making the e-business Transformation, Peter Gloor
E-business ecosystem
• E-business økosystem, B2B & B2C
Fig. 3.7 Making the e-business Transformation, Peter Gloor
E-business framework
• 3-lags model
Kalakota & Robinson, E-business 2.0 – Roadmap for success
E-business applications
• Kontaktpunkter til kunden
The Essential Guide to Knowledge Management
E-business and CRM applications, Amrit Tiwana
E-business relationships
• Old & New e-conomy
The Essential Guide to Knowledge Management
E-business and CRM applications, Amrit Tiwana
E-business architecture
• eCRM system architecture
• eCRM multi-channel center
The Essential Guide to Knowledge Management
E-business and CRM applications, Amrit Tiwana
Fra e-handel til e-business CRM
E-business til små og mellemstore virksomheder, DS (2006)
Beslutningsprocesser hos kunden
customers.com
Fra e-handel til e-business CRM
• Silo, not data mobilitet
Cand.IT E-business study,
Bjarne Jensen, ITU/CBS, page
32
• Customer-centric CRM
Muliggør inter-organisatorisk data mobilitet!
Yankee Group
Fra e-handel til e-business CRM
Gartner, Ed Thompsen 2007
Fra e-handel til e-business CRM
B2B e-business integration i værdikæden
E-business til små og mellemstore virksomheder, DS (2006)
NemHandel forretningsdokumenter
OIOUBL
IT & Telestyrelsen, Danmark
E-business CRM/SCM portal
Informationsteknologi B, HHX 2. år (Dafolo) 2001
E-business CRM/SCM portal
Informationsteknologi B, HHX 2. år (Dafolo) 2001
E-business CRM/SCM system
CDRator.com
Informationsteknologi B, HHX 2. år (Dafolo) 2001
OpenGroup.org
Hinchcliffe
E-business CRM/SCM system
Informationsteknologi B, HHX 2. år (Dafolo) 2001
B2B e-business i værdikæden
Muliggør anvendelse af NemHandel & OIOUBL teknologi
Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B e-business i værdikæden
• Today
• Future
Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B e-business i værdikæden
Udviklet B2B reference model:
Open Group (TOGAF framework)
Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B e-business i værdikæden
B2B plug’n’play SCM reference model
Leverandør
Producent
Forhandler
Bjarne Jensen, Cand.IT e-business, NetCity.dk
B2B e-business i værdikæden
B2B plug’n’play SCM reference model
Producent
Lagerhotel
Butik
Bjarne Jensen, Cand.IT e-business, NetCity.dk
Mobile Value Chain e-business
• Service design:
Introduction to E-business Management & Strategy, Colin Combe
Mobil e-business i værdikæden
B2B plug’n’play SCM reference model
Leverandør
Producent
Forhandler
Bjarne Jensen, Cand.IT e-business, NetCity.dk
Mobil e-business i værdikæden
B2B plug’n’play SCM reference model
Producent
Byggemarked
Håndværker
Bjarne Jensen, Cand.IT e-business, NetCity.dk
Service design & Modellering
Data reference model
Bjarne Jensen, Cand.IT e-business, NetCity.dk
E-business & EA components
[Microsoft]
Bjarne Jensen, Cand.IT e-business, NetCity.dk
E-business CRM/SCM Workflow
Plan
Msg
Production
Location 1
Production
Location 2
Support
Catalog
Products
Persons
Calendar
Locations
Catalog
Products
Persons
Calendar
Locations
Catalog
Products
Persons
Calendar
Locations
Catalog
Products
Persons
Calendar
Locations
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Email
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Email
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Email
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Email
Internal
Company
Accounts
External
Customers
Portal
Catalog
Products
Persons
Calendar
Locations
Catalog
Products
Persons
Calendar
Locations
Secure
Internet
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Email
UBL 2.0
(OIOXML)
(ebXML)
Plan
Catalog
Products
Persons
Calendar
Locations
Catalog
Products
Persons
Calendar
Locations
Catalog
Products
Persons
Calendar
Locations
Msg
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Email
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Email
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Email
Purchase
Supplier 1
Supplier 2
Signature
HTTPS, SMTP, WS
Digital
Sales
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Email
XML
Body
Example of one data record
Date
Sender
Subject
Goal:
Single View of
Company and
Customers
Accounts
Beløb
RSS
Forum
Netbank
Skype
e-mail
Security
Goal:
Single View of
Customers
Account
(CRM view)
Process Model:
Person
Login
Receiver
Selection
Catalog
Selection
Service
Basket
XML
created
Outbox
XML send
SMTP
WS
XML
parser
InBox
received
Account
updated
Bjarne Jensen, Cand.IT e-business, NetCity.dk
E-business CRM & SCM Workflow
Supplier
E-business
Portal
Enterprise
E-business
Portal
Customer
E-business
Retail Portal
Outcoured
E-business
Support Portal
Plan
Catalog
Products
Persons
Calendar
Locations
Catalog
Products
Persons
Calendar
Locations
Catalog
Products
Persons
Calendar
Locations
Catalog
Products
Persons
Calendar
Locations
Msg
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Email
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Email
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Email
Out/Inbox
Quotes
Orders
Invoices
Creditnote
Paynote
Email
Internet
UBL 2.0
(OIOXML)
(ebXML)
HTTP, HTTPS, SMTP, REST, RSS, WS
Process Model:
Person Receiver Catalog Service
Login Selection Selection Basket
Order Process
XML
Outbox
created XML send
Document dispatch
Data Record:
XML
Body
Example of one data record
Date
Sender
Subject
Beløb
Security
SMTP
WS
Netbank
Skype
e-mail
RSS
XML
InBox Account
parser received updated
Document XML Import
Goal: 360-degree Single View of
Customers Transactions
Account (CRM view)
Bjarne Jensen, Cand.IT e-business, NetCity.dk
Professionel & privat
indkøber & sælger
Anno 2011
End
Bjarne Jensen, Cand.IT e-business, NetCity.dk
Today we work more like this!
Bjarne Jensen, Cand.IT e-business, NetCity.dk
In future we work more like this!
Bjarne Jensen, Cand.IT e-business, NetCity.dk
Spørgsmål?
Kontakt:
Bjarne Jensen, Cand.IT e-business
www.e-salg.com / [email protected]
www.netcity.dk / [email protected]
Mob. +45 20 22 22 30