Help Guide
4K Media Player
FMP-X5
Use this Help Guide when you have any questions on how to use the 4K Media Player.
Preparations and Connections
Enjoying 4K Video Content
Configuring Settings (Settings/Customer Support menus)
Parts and Controls
Announcements
Troubleshooting
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Table Of Contents
Help Guide FMP-X5.........................................................................................................................i
Preparations and Connections.......................................................................................................1
About 4K Media Player.............................................................................................................7
Features of the 4K Media Player......................................................................................35
Home menu......................................................................................................................36
Preparations.............................................................................................................................8
Procedure to start using the 4K Media Player..................................................................37
Supplied accessories........................................................................................................38
Checking the series name of your BRAVIA TV................................................................40
Connecting a TV...............................................................................................................41
Connecting an AV receiver...............................................................................................43
Configuring the internet connection..................................................................................44
Connecting a USB flash drive...........................................................................................46
Connecting a 4K camcorder.............................................................................................47
Preparing the remote control............................................................................................48
Turning on the 4K Media Player.......................................................................................49
Performing the initial setup (Initial Setup).........................................................................50
Connecting devices................................................................................................................10
Connecting a TV...............................................................................................................41
Connecting an AV receiver...............................................................................................43
Connecting a USB flash drive...........................................................................................46
Connecting a 4K camcorder.............................................................................................47
Connecting the 4K Media Player to the internet.....................................................................11
Configuring the internet connection..................................................................................44
Enjoying 4K Video Content.............................................................................................................2
Netflix......................................................................................................................................12
Enjoying 4K video content on Netflix................................................................................51
4K camcorder.........................................................................................................................13
Playable video file formats................................................................................................52
Enjoying 4K video content on a 4K camcorder.................................................................53
Using the USB flash drives.....................................................................................................14
Playable video file formats................................................................................................52
Enjoying 4K video content on a USB flash drive..............................................................54
Configuring Settings (Settings/Customer Support menus).............................................................3
Picture settings.......................................................................................................................15
Producing film-like images (24p output)...........................................................................55
Sound settings........................................................................................................................16
Compressing the dynamic range of audio signals (Audio DRC).......................................56
TOC-1
Outputting audio signals according to the connected HDMI device (Audio
output)...............................................................................................................................57
Setting whether to mix down multi-channel audio signals (Downmix)..............................58
Synchronizing audio with video output (A/V SYNC).........................................................59
Setting the HDMI OUT jack for output of audio signals (Audio from HDMI
OUT).................................................................................................................................60
Network settings.....................................................................................................................17
Configuring the network (Network Setup).........................................................................61
Refresh the internet content list (Refresh Internet Content).............................................62
General settings.....................................................................................................................18
Selecting the language to be displayed on the screen (Language)..................................63
Saving power (Eco)..........................................................................................................64
HDMI settings.........................................................................................................................19
Controlling the 4K Media Player together with the TV (Control for HDMI)........................65
Turning off the 4K Media Player simultaneously when turning off the TV (
Device Auto Power Off)....................................................................................................66
Initial settings..........................................................................................................................20
Performing the initial setup (Initial Setup).........................................................................50
Resetting all settings..............................................................................................................21
Resetting the 4K Media Player (Reset All Settings).........................................................67
Customer support...................................................................................................................22
System Information...........................................................................................................68
View Network settings and status.....................................................................................69
Automatic Software Download..........................................................................................70
Software Update...............................................................................................................71
Software License Information...........................................................................................72
Parts and Controls..........................................................................................................................4
Main unit.................................................................................................................................23
Front panel........................................................................................................................73
Rear panel........................................................................................................................74
Indicators................................................................................................................................24
Indicators..........................................................................................................................75
Remote control.......................................................................................................................25
Remote control.................................................................................................................76
Screen....................................................................................................................................26
Home menu......................................................................................................................36
Announcements..............................................................................................................................5
Trademarks............................................................................................................................78
Troubleshooting..............................................................................................................................6
Power.....................................................................................................................................28
TOC-2
The power does not turn on..............................................................................................79
Picture....................................................................................................................................29
There is no picture............................................................................................................80
The Initial Setup screen does not appear.........................................................................81
Netflix content is not in 4K image quality..........................................................................82
Sound.....................................................................................................................................30
There is no sound.............................................................................................................83
Sound output is interrupted...............................................................................................84
Internet...................................................................................................................................31
The 4K Media Player cannot connect to the internet/network..........................................85
Update fails before completion.........................................................................................86
Connections............................................................................................................................32
A message appears, indicating that your TV's HDMI port is not
compatible........................................................................................................................87
The 4K Media Player does not detect the USB device connected to the
4K Media Player...............................................................................................................88
There is no picture or sound when the 4K Media Player is connected to
an AV receiver..................................................................................................................89
Remote control.......................................................................................................................33
The 4K Media Player does not respond to any button......................................................90
If the problem is not solved.....................................................................................................34
Resetting the 4K Media Player (Reset All Settings).........................................................67
Customer support websites..............................................................................................91
TOC-3
Help Guide
4K Media Player
FMP-X5
Preparations and Connections
About 4K Media Player
Preparations
Connecting devices
Connecting the 4K Media Player to the internet
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Help Guide
4K Media Player
FMP-X5
Enjoying 4K Video Content
Netflix
4K camcorder
Using the USB flash drives
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Help Guide
4K Media Player
FMP-X5
Configuring Settings (Settings/Customer Support menus)
Picture settings
Sound settings
Network settings
General settings
HDMI settings
Initial settings
Resetting all settings
Customer support
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Help Guide
4K Media Player
FMP-X5
Parts and Controls
Main unit
Indicators
Remote control
Screen
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Help Guide
4K Media Player
FMP-X5
Announcements
Trademarks
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Help Guide
4K Media Player
FMP-X5
Troubleshooting
Power
Picture
Sound
Internet
Connections
Remote control
If the problem is not solved
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Help Guide
4K Media Player
FMP-X5
About 4K Media Player
Features of the 4K Media Player
Introduces the features of the 4K Media Player.
Home menu
Describes the items displayed on the Home menu.
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Help Guide
4K Media Player
FMP-X5
Preparations
Procedure to start using the 4K Media Player
Explains the basic process for setting up the 4K Media Player and enjoying 4K video content after you purchase the 4K Media
Player.
Supplied accessories
Provides a list of the accessories included with the 4K Media Player.
Checking the series name of your BRAVIA TV
[Required] Explains how to find out the series name of the BRAVIA TV you have connected to the 4K Media Player.
Connecting a TV
[Required] Explains how to connect the 4K Media Player to a TV using the High Speed HDMI cable (not supplied).
Connecting an AV receiver
[Optional] Explains how to connect the 4K Media Player to an AV receiver using a High Speed HDMI cable (not supplied). You
can enjoy sound of the 4K Media Player with high quality using an AV receiver.
Configuring the internet connection
[Required] Explains the required network environment and how to connect the 4K Media Player to the internet via a wired LAN
connection.
Connecting a USB flash drive
[Optional] Explains how to connect a USB flash drive to the 4K Media Player. By connecting a storage device to the 4K Media
Player, you can play video content stored on the storage device.
Connecting a 4K camcorder
[Optional] Explains how to connect a 4K camcorder to the 4K Media Player via the front USB port of the 4K Media Player using
a USB cable (not supplied). By connecting a 4K camcorder to the 4K Media Player, you can play video content recorded by the
camcorder.
Preparing the remote control
[Required] Explains how to use the remote control for the first time.
8
Turning on the 4K Media Player
[Required] Explains how to turn on the 4K Media Player.
Performing the initial setup (Initial Setup)
[Required] Explains the initial setup process. The 4K Media Player automatically enters initial setup mode (Initial Setup) when it
is turned on for the first time. You can set up the 4K Media Player easily by following the on-screen instructions.
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Help Guide
4K Media Player
FMP-X5
Connecting devices
Connecting a TV
[Required] Explains how to connect the 4K Media Player to a TV using the High Speed HDMI cable (not supplied).
Connecting an AV receiver
[Optional] Explains how to connect the 4K Media Player to an AV receiver using a High Speed HDMI cable (not supplied). You
can enjoy sound of the 4K Media Player with high quality using an AV receiver.
Connecting a USB flash drive
[Optional] Explains how to connect a USB flash drive to the 4K Media Player. By connecting a storage device to the 4K Media
Player, you can play video content stored on the storage device.
Connecting a 4K camcorder
[Optional] Explains how to connect a 4K camcorder to the 4K Media Player via the front USB port of the 4K Media Player using
a USB cable (not supplied). By connecting a 4K camcorder to the 4K Media Player, you can play video content recorded by the
camcorder.
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Help Guide
4K Media Player
FMP-X5
Connecting the 4K Media Player to the internet
Configuring the internet connection
[Required] Explains the required network environment and how to connect the 4K Media Player to the internet via a wired LAN
connection.
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Help Guide
4K Media Player
FMP-X5
Netflix
Enjoying 4K video content on Netflix
Explains how to watch 4K video content streamed via Netflix.
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Help Guide
4K Media Player
FMP-X5
4K camcorder
Playable video file formats
Explains the video file formats that can be played on the 4K Media Player.
Enjoying 4K video content on a 4K camcorder
Explains how to watch 4K video content on the 4K camcorder.
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Help Guide
4K Media Player
FMP-X5
Using the USB flash drives
Playable video file formats
Explains the video file formats that can be played on the 4K Media Player.
Enjoying 4K video content on a USB flash drive
Explains how to watch non-copyrighted 4K video content on the USB flash drive.
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Help Guide
4K Media Player
FMP-X5
Picture settings
Producing film-like images (24p output)
Explains how to produce images with film-like quality by outputting signals of 24 frames per second.
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Help Guide
4K Media Player
FMP-X5
Sound settings
Compressing the dynamic range of audio signals (Audio DRC)
Explains how to compress the dynamic range of audio signals at a standard compression level.
Outputting audio signals according to the connected HDMI device (Audio output)
Explains how to output audio signals according to the status of the connected HDMI device.
Setting whether to mix down multi-channel audio signals (Downmix)
Explains how to set whether to apply the Dolby Surround effects to the output audio signals.
Synchronizing audio with video output (A/V SYNC)
Explains how to delay the output of audio to minimize the time gap between audio output and a visual display.
Setting the HDMI OUT jack for output of audio signals (Audio from HDMI OUT)
Explains how to configure the setting to output audio signals to either the HDMI OUT 1 (for AUDIO VIDEO) or the HDMI OUT
2 (for AUDIO) jack. Change this setting if you use an audio system.
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Help Guide
4K Media Player
FMP-X5
Network settings
Configuring the network (Network Setup)
Explains how to set up the internet and local network connections of the 4K Media Player.
Refresh the internet content list (Refresh Internet Content)
Explains how to refresh the internet content list.
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Help Guide
4K Media Player
FMP-X5
General settings
Selecting the language to be displayed on the screen (Language)
Explains how to configure the language to be displayed on the screen.
Saving power (Eco)
Explains how to configure the setting to reduce the power consumption.
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Help Guide
4K Media Player
FMP-X5
HDMI settings
Controlling the 4K Media Player together with the TV (Control for HDMI)
Explains how to configure the setting to control the 4K Media Player via an HDMI-connected TV.
Turning off the 4K Media Player simultaneously when turning off the TV (Device Auto Power Off)
Explains how to configure the setting to turn off the 4K Media Player simultaneously when turning off the connected TV.
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Help Guide
4K Media Player
FMP-X5
Initial settings
Performing the initial setup (Initial Setup)
[Required] Explains the initial setup process. The 4K Media Player automatically enters initial setup mode (Initial Setup) when it
is turned on for the first time. You can set up the 4K Media Player easily by following the on-screen instructions.
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Help Guide
4K Media Player
FMP-X5
Resetting all settings
Resetting the 4K Media Player (Reset All Settings)
Explains how to reset the all settings of the 4K Media Player to the factory defaults.
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Help Guide
4K Media Player
FMP-X5
Customer support
System Information
Explains how to display and check the system information on the 4K Media Player.
View Network settings and status
Explains how to display and check the information on the internet connection.
Automatic Software Download
Explains how to configure the settings to download software via the internet automatically while the 4K Media Player is in
standby mode.
Software Update
Explains how to update the software of the 4K Media Player.
Software License Information
Explains how to display and check the Software License Information.
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Help Guide
4K Media Player
FMP-X5
Main unit
Front panel
Provides names and descriptions of each part on the front panel of the 4K Media Player.
Rear panel
Provides names and descriptions of each part on the rear panel of the 4K Media Player.
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Help Guide
4K Media Player
FMP-X5
Indicators
Indicators
Provides detailed descriptions of the LED indicators on the front panel of the 4K Media Player.
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Help Guide
4K Media Player
FMP-X5
Remote control
Remote control
Provides names and descriptions of each part on the remote control supplied with the 4K Media Player.
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Help Guide
4K Media Player
FMP-X5
Screen
Home menu
Describes the items displayed on the Home menu.
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Help Guide
4K Media Player
FMP-X5
Trademarks
Trademarks
Provides a list of trademarks/registered trademarks.
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Help Guide
4K Media Player
FMP-X5
Power
The power does not turn on.
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Help Guide
4K Media Player
FMP-X5
Picture
There is no picture.
The Initial Setup screen does not appear.
Netflix content is not in 4K image quality.
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Help Guide
4K Media Player
FMP-X5
Sound
There is no sound.
Sound output is interrupted.
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Help Guide
4K Media Player
FMP-X5
Internet
The 4K Media Player cannot connect to the internet/network.
Update fails before completion.
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Help Guide
4K Media Player
FMP-X5
Connections
A message appears, indicating that your TV's HDMI port is not compatible.
The 4K Media Player does not detect the USB device connected to the 4K Media Player.
There is no picture or sound when the 4K Media Player is connected to an AV receiver.
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Help Guide
4K Media Player
FMP-X5
Remote control
The 4K Media Player does not respond to any button.
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Help Guide
4K Media Player
FMP-X5
If the problem is not solved
Resetting the 4K Media Player (Reset All Settings)
Explains how to reset the all settings of the 4K Media Player to the factory defaults.
Customer support websites
Provides the URLs of the customer support websites for the latest information on the 4K Media Player.
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Help Guide
4K Media Player
FMP-X5
Features of the 4K Media Player
The 4K Media Player supports 4K video content, allowing you to experience images with a realistic sensation that will
make you feel like you're in a movie theater.
Enjoying 4K video content
You can enjoy 4K video content (3,840 horizontal pixels x 2,160 vertical pixels) which has four times the resolution of a
full HD image at 829 million pixels.
Enjoying 4K video content on Netflix
Enjoying content on a 4K camcorder or a USB flash drive
You can connect a 4K camcorder or a USB flash drive to the
enjoy video content stored on the connected device.
(USB) port on the front of the 4K Media Player and
Enjoying 4K video content on a 4K camcorder
Enjoying 4K video content on a USB flash drive
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Help Guide
4K Media Player
FMP-X5
Home menu
The Home menu is the gateway for playing various kinds of content. You can also check the status of the 4K Media
Player by using the icons displayed on the Home menu.
Switch the input of the TV to the input to which the 4K Media Player is connected first.
Press / / /
to select an item you want, then press
to confirm.
1.
2.
3.
4.
5.
(Settings)
Select this to change the settings of the 4K Media Player (e.g. [Picture], [Sound]).
(Help)
Select this to view information about self diagnostics and customer support. You can also view this “Help Guide.”
(Network Status)
Select this to view the internet connection status.
Netflix
Select this to look up and watch content on Netflix.
Video Player
Select this to watch content on a 4K camcorder or a USB flash drive connected to the
(USB) port on the front.
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Help Guide
4K Media Player
FMP-X5
Procedure to start using the 4K Media Player
See the following topics in this order to start using the 4K Media Player properly.
1. Checking the series name of your BRAVIA TV
Check the series name of your TV first as the jack used for connection varies depending on your TV.
2. Connecting a TV
Connect your TV to the 4K Media Player using the HDMI cable.
3. Connecting an AV receiver
Skip this procedure if you will not be using an AV receiver.
4. Configuring the internet connection
5. Preparing the remote control
Prepare the remote control to operate the 4K Media Player.
6. Turning on the 4K Media Player
After making the necessary connections, connect the AC power cord (mains lead) to the 4K Media Player, then
turn on the 4K Media Player.
7. Performing the initial setup (Initial Setup)
Configure the network settings when using the 4K Media Player for the first time.
8. Enjoying 4K video content on Netflix
If you do not have an account for Netflix, create an account.
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Help Guide
4K Media Player
FMP-X5
Supplied accessories
AC adapter (1)
AC power cord (mains lead) (4)
Remote control with CR2032 battery (1)
Startup Guide (1)
Reference Guide (1)
On supplied AC power cords (mains leads)
Your 4K Media Player is supplied with AC power cords (mains leads) with four different types of plugs.
For your safety, use only the cord that is intended for use in your country/region. Never use other types of cords.
For customers in Canada and Mexico
For customers in the United Kingdom and Republic of Ireland
For customers in Brazil
38
For customers in other European countries
*1
Make sure you find these marks between the pins.
*2
Make sure the pins are stepped.
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Help Guide
4K Media Player
FMP-X5
Checking the series name of your BRAVIA TV
Use either of the methods below to find out the series name of your BRAVIA TV.
On the packaging of your BRAVIA TV:
On your BRAVIA TV:
: Series name
* Example
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Help Guide
4K Media Player
FMP-X5
Connecting a TV
Connect your TV to the 4K Media Player using the High Speed HDMI cable (not supplied) as illustrated below.
The jack used for connection on the TV varies depending on the series name of your TV. To find out the series name of
your TV, see “Checking the series name of your BRAVIA TV.”
For BRAVIA X9005 or X900 series, or 4K projectors (VPL-VW1100ES/VW500ES)
To watch copyright protected videos, connect the 4K Media Player to the HDMI IN 2 jack of your TV.
: HDMI OUT 1 (for AUDIO VIDEO) jack of the 4K Media Player
: High Speed HDMI cable (not supplied)
: HDMI IN 2 jack of the TV or 4K projector
For other BRAVIA series
To watch copyright protected videos, connect the 4K Media Player to the HDMI IN 4 jack of your TV.
41
: HDMI OUT 1 (for AUDIO VIDEO) jack of the 4K Media Player
: High Speed HDMI cable (not supplied)
: HDMI IN 4 jack of the TV
Related Topic
Checking the series name of your BRAVIA TV
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Help Guide
4K Media Player
FMP-X5
Connecting an AV receiver
This connection is optional. You can enjoy high quality sound from the 4K Media Player using an AV receiver.
Connect an AV receiver with an HDMI input jack to the 4K Media Player using a High Speed HDMI cable (not supplied)
as illustrated below.
: HDMI OUT 2 (for AUDIO) jack of the 4K Media Player
: High Speed HDMI cable (not supplied)
: HDMI IN jack of the AV receiver
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Help Guide
4K Media Player
FMP-X5
Configuring the internet connection
Check the network environment requirements and then connect the 4K Media Player to the internet via a wired LAN
connection.
Required network environment
LAN (100) port:
100BASE-T
(The network speed may differ depending on the network environment.)
LAN cable:
We recommend using a LAN cable that is Cat5 or higher. A normal-type cable is also recommended, as some flattype LAN cables are easily affected by noise.
If the receiver is used in an environment with power supply noise from electronic devices or in a noisy network
environment, use a shielded-type LAN cable.
Note
Use a router that is compatible with transmission speeds of 16 Mbps or faster to enjoy Netflix. If the transmission
speed is less than 16 Mbps, 4K content is streamed at a lower image quality.
Connection
Connect the 4K Media Player to the internet via a wired LAN connection as illustrated below.
: LAN (100) port of the 4K Media Player
: LAN cable (not supplied)
: Internet
: Modem
: Router
Related Topic
44
Performing the initial setup (Initial Setup)
Configuring the network (Network Setup)
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Help Guide
4K Media Player
FMP-X5
Connecting a USB flash drive
You can connect a storage device to the 4K Media Player, and can then play video content stored on the storage device.
Connect a USB flash drive to the
(USB) port on the front as illustrated below.
You can play non-copyrighted content on a USB flash drive connected to the
(USB) port.
:
(USB) port of the 4K Media Player
: USB flash drive
Related Topic
Enjoying 4K video content on a USB flash drive
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Help Guide
4K Media Player
FMP-X5
Connecting a 4K camcorder
You can play video content recorded on a 4K camcorder by connecting the camcorder to the 4K Media Player.
Connect a 4K camcorder to the
(USB) port on the front of the 4K Media Player using the USB cable (not supplied) as
illustrated below.
:
(USB) port of the 4K Media Player
: USB cable (not supplied)
: 4K camcorder
Related Topic
Enjoying 4K video content on a 4K camcorder
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Help Guide
4K Media Player
FMP-X5
Preparing the remote control
Prepare the remote control as shown below.
1. Remove the insulation film from the remote control.
Related Topic
Replacing the battery of the remote control
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Help Guide
4K Media Player
FMP-X5
Turning on the 4K Media Player
Turn on the 4K Media Player by following steps below.
1. Connect the AC adapter to the 4K Media Player ( ), then connect the AC power cord (mains lead) to the AC
adapter ( ) and to a wall outlet (mains) ( ).
When removing them, do so in the reverse order.
After connecting, wait for about 30 seconds until the 4K Media Player enters standby.
: AC adapter (supplied)
: AC power cord (mains lead) (supplied)
2. Press
(on/standby) on the remote control to turn on the 4K Media Player.
You can also turn on the 4K Media Player by pressing
(on/standby) on the 4K Media Player.
The Initial Setup screen appears on the TV screen after a short while when you turn on the 4K Media Player for the
first time.
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Help Guide
4K Media Player
FMP-X5
Performing the initial setup (Initial Setup)
The Initial Setup screen appears on the TV screen when you turn on the 4K Media Player for the first time or after the
4K Media Player is initialized. You can configure the following settings for the 4K Media Player by following the onscreen instructions in the Initial Setup.
Press / / /
to select an item you want, then press
to confirm.
Network Setup
Configure settings to connect the 4K Media Player to the internet.
Audio from HDMI OUT
Configure settings for the HDMI OUT jacks of the 4K Media Player to output audio signals.
Performing the initial setup manually
If the Initial Setup screen does not appear or you want to display the Initial Setup screen manually, you can display it by
following the procedure below.
1. Selecting
(Settings) - [Initial Setup] from the Home menu.
Note
Switch the input of the TV to the input to which the 4K Media Player is connected to use this function.
Hint
If you are informed that a new software update is available during the initial settings process, update the software of
the 4K Media Player by following the instructions on the screen.
Related Topic
Configuring the network (Network Setup)
Setting the HDMI OUT jack for output of audio signals (Audio from HDMI OUT)
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4K Media Player
FMP-X5
Enjoying 4K video content on Netflix
You need an account for Netflix to be able to enjoy 4K video content from the Netflix service. If you do not have an
account for Netflix, create one by following the on-screen instructions.
Switch the input of the TV to the input to which the 4K Media Player is connected first.
Press / / /
to select an item you want, then press
to confirm.
1. Press HOME.
The Home menu appears.
2. Select [Netflix].
3. Follow the on-screen instructions.
To return to previous screens, press RETURN repeatedly until the desired screen is displayed.
Related Topic
Checking the series name of your BRAVIA TV
Playable video file formats
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Playable video file formats
The following video file formats can be played on the 4K Media Player.
Note
The maximum bitrate is 60 Mbps.
MP4 (H.265 HEVC)
Video: up to 3840 x 2160
Frame rate: 60p
MP4 (H.264 AVC)
Video: up to 3840 x 2160, 8 bit
Frame rate: 24p, 25p, 30p, 50p, 60p
XAVC S
Video: up to 3840 x 2160, 8 bit
Frame rate: 24p, 25p, 30p, 50p (*1), 60p (*1), 100p (*2), 120p (*2)
*1
up to 1920 x 1080
*2
up to 1280 x 720
Related Topic
Enjoying 4K video content on a 4K camcorder
Enjoying 4K video content on a USB flash drive
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Enjoying 4K video content on a 4K camcorder
Switch the input of the TV to the input to which the 4K Media Player is connected first.
Press / / /
to select an item you want, then press
to confirm.
1. Press HOME.
The Home menu appears.
2. Select [Video Player].
3. Select the content you want to play in the content list screen.
Playback starts.
Related Topic
Playable video file formats
Checking the series name of your BRAVIA TV
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Enjoying 4K video content on a USB flash drive
You can watch non-copyrighted 4K video content on the USB flash drive.
Switch the input of the TV to the input to which the 4K Media Player is connected first.
Press / / /
to select an item you want, then press
to confirm.
1. Press HOME.
The Home menu appears.
2. Select [Video Player].
3. Select the content you want to play in the content list screen.
Playback starts.
Related Topic
Playable video file formats
Connecting a USB flash drive
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Producing film-like images (24p output)
When [24p output] is set to [Auto], the 4K Media Player produces images with film-like quality by outputting signals of 24
frames per second.
When [24p output] is set to [Off] (factory default setting), video signals are output as they are.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Settings) – [Picture] from the Home menu.
2. Select [24p output].
3. Select [Auto] or [Off] .
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Compressing the dynamic range of audio signals (Audio DRC)
When [Audio DRC] is set to [On] (factory default setting), the dynamic range of audio signals is compressed at a
standard compression level.
When [Audio DRC] is set to [Off], no compression is used and a more dynamic sound is produced.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Settings) – [Sound] from the Home menu.
2. Select [Audio DRC].
3. Select [On] or [Off].
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Outputting audio signals according to the connected HDMI device (Audio output)
When [Audio output] is set to [Auto] (factory default setting), audio signals are output according to the status of the
connected HDMI device.
When [Audio output] is set to [PCM], PCM signals are output from the HDMI OUT jack.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Settings) – [Sound] from the Home menu.
2. Select [Audio output].
3. Select [Auto] or [PCM].
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Setting whether to mix down multi-channel audio signals (Downmix)
When [Downmix] is set to [Stereo] (factory default setting), audio signals are output without the Dolby Surround effects.
Select this when connecting an audio device that does not support multi-channel surround formats.
When [Downmix] is set to [Surround], audio signals are output with the Dolby Surround effects. Select this when
connecting an audio device that supports Dolby Surround.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Settings) – [Sound] from the Home menu.
2. Select [Downmix].
3. Select [Stereo] or [Surround].
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Synchronizing audio with video output (A/V SYNC)
You can delay the output of audio to minimize the time gap between audio output and a visual display using [A/V SYNC].
This function is useful when using a projector.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Settings) – [Sound] from the Home menu.
2. Select [A/V SYNC].
3. Select the setting you want.
0 ms (factory default setting): The time gap between the audio output and visual display is not adjusted.
10 ms – 300 ms: You can adjust the delay from 10 ms to 300 ms in 10 ms intervals.
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Setting the HDMI OUT jack for output of audio signals (Audio from HDMI OUT)
Audio signals are output from either the HDMI OUT 1 (for AUDIO VIDEO) jack or the HDMI OUT 2 (for AUDIO) jack.
When [Audio from HDMI OUT] is set to [HDMI OUT 1] (factory default setting), audio signals are output from the HDMI
OUT 1 (for AUDIO VIDEO) jack along with video signals.
When [Audio from HDMI OUT] is set to [HDMI OUT 2], audio signals are output separately from the HDMI OUT 2 (for
AUDIO) jack. Set this function to [HDMI OUT 2] if connecting an AV receiver to the 4K Media Player via the HDMI OUT 2
(for AUDIO) jack.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Settings) – [Sound] from the Home menu.
2. Select [Audio from HDMI OUT].
3. Select [HDMI OUT 1] or [HDMI OUT 2].
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Configuring the network (Network Setup)
You can easily configure settings for the internet connection of the 4K Media Player such as [Wired LAN] during the
Initial Setup by following the on-screen instructions.
If you want to configure specific settings such as [Proxy Server], select the setting item to be configured manually.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Settings) - [Network] from the Home menu.
2. Select [Network Setup].
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Refresh the internet content list (Refresh Internet Content)
You can refresh the internet content list.
Press / / /
to select an item you want, then press
1. Select
to confirm.
(Settings) - [Network] from the Home menu.
2. Select [Refresh Internet Content].
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Selecting the language to be displayed on the screen (Language)
Although the language to be displayed is selected on the Initial Setup screen, you can also change the language later by
following the procedure below.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Settings) – [General Setup] from the Home menu.
2. Select [Language].
3. Select the language you want.
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Saving power (Eco)
When [Auto Standby] is set to [On] (factory default setting), the TV is turned off automatically when you do not operate
the 4K Media Player for a specified period of time.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Settings) – [General Setup] from the Home menu.
2. Select [Eco].
3. Set [Auto Standby] to [On] or [Off].
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Controlling the 4K Media Player together with the TV (Control for HDMI)
When [Control for HDMI] is set to [On] (factory default setting), you can control the 4K Media Player via an HDMIconnected TV.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Settings) – [HDMI Settings] from the Home menu.
2. Select [Control for HDMI].
3. Select [On] or [Off].
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Turning off the 4K Media Player simultaneously when turning off the TV (Device Auto Power Off)
When [Device Auto Power Off] is set to [On] (factory default setting), the 4K Media Player is turned off simultaneously
when you turn off the connected TV.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Settings) – [HDMI Settings] from the Home menu.
2. Select [Device Auto Power Off].
3. Select [On] or [Off].
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Resetting the 4K Media Player (Reset All Settings)
You can reset the all settings of the 4K Media Player to the factory defaults. All settings you have configured will be
deleted.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Settings) – [Reset All Settings] from the Home menu.
2. Select [Yes].
A screen appears to show that the reset is in progress, followed by a screen to show that it is complete.
3. Select [OK].
The 4K Media Player restarts automatically.
Note
Before disposing of the 4K Media Player, clear all memorized settings using [Reset All Settings].
Hint
The RESET button on the front panel is used to restart the 4K Media Player. You cannot reset all settings of the 4K
Media Player to the factory defaults by pressing this button.
Related Topic
Performing the initial setup (Initial Setup)
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System Information
You can display and check the system information of the 4K Media Player.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Help) – [Customer Support] from the Home menu.
2. Select [System Information].
You can check the information for [Software Version] and [Device ID].
3. When you have confirmed the current system information, press RETURN.
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View Network settings and status
You can display and check the information on the internet connection.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Help) – [Customer Support] from the Home menu.
2. Select [View Network settings and status].
You can check the settings (*) for [IP Address], [Subnet Mask], [Default Gateway], [Primary DNS], [Secondary
DNS], [MAC Address], and [Proxy Server].
You can also check the internet connection by selecting [Check Connection].
*
The setting items during setup differ depending on the network environment and connection type.
3. When you have confirmed the current system information, press RETURN.
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Automatic Software Download
When [Automatic Software Download] is set to [On] (factory default setting), the latest version of the software is
downloaded via the internet automatically while the 4K Media Player is in standby mode.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Help) – [Customer Support] from the Home menu.
2. Select [Automatic Software Download].
3. Select [On] or [Off].
If you have set this function to [Off], download the latest version of the software manually.
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Software Update
You can update the software of the 4K Media Player. By updating to the latest version of the software, you can take
advantage of the newest functions.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Help) – [Customer Support] from the Home menu.
2. Select [Software Update].
A confirmation message about starting an update appears. If no software has been downloaded, the 4K Media
Player will start searching for an update via the internet (if connected).
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Software License Information
You can display and check the Software License Information.
Press / / /
to select an item you want, then press
to confirm.
1. Select
(Help) – [Customer Support] from the Home menu.
2. Select [Software License Information].
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Front panel
1.
2.
3.
4.
5.
6.
(on/standby) button
Turns on the 4K Media Player or sets it to standby mode.
Power indicator
Lights up when the 4K Media Player is turned on.
Remote control sensor
Receives signals from remote control.
HDD indicator
Lights up in orange or red depending on the status of the 4K Media Player.
RESET button
Restart the 4K Media Player by pressing this button with a thin, sharp object such as the point of a pen.
(USB) port
Connect a 4K camcorder or a USB flash drive. You can only play non-copyrighted content via this port.
Related Topic
Indicators
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Rear panel
1. HDMI OUT 2 (for AUDIO) jack
Connect digital audio equipment such as an AV receiver or home theater system using an HDMI cable.
2. HDMI OUT 1 (for AUDIO VIDEO) jack
Connect a TV using an HDMI cable.
3. EXTRA HDD
(USB) port
This function is not available in some countries/regions.
4. LAN (100) port
Connect a LAN cable to use a wired LAN connection.
5. DC IN jack
Connect the supplied AC adapter.
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Indicators
1. Power indicator
Blinking: Starting up
Lit: Power on
Light off: Power off
2. HDD indicator
Blinking or lit in orange: Updating the software
Blinking in red: System error
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Remote control
1.
2.
3.
4.
5.
6.
7.
(on/standby)
Turns on the 4K Media Player or sets it to standby mode.
TV VOL +/Adjusts the volume level of the TV.
DISPLAY
Displays the playback and web browsing information on the screen.
/
/
/
,
Moves the highlight to select a displayed item and enters the selected item.
RETURN
Returns to the previous screen.
HOME
Displays the Home menu of the 4K Media Player.
Playback control buttons
(play)
76
Starts or re-starts playback.
/
(previous/next)
Skips to the previous/next chapter, track, or file.
/
(fast/slow/freeze frame)
Fast reverses/fast forwards when pressed during playback. Press the button repeatedly during playback of videos
to change the search speed.
Plays in slow motion when pressed for more than one second in pause mode.
Plays one frame at a time when pressed briefly in pause mode.
8.
9.
10.
11.
(stop)
Stops playback and remembers the stop point (resume point).
The resume point for a title/track is the last point you played.
(pause)
Pauses or re-starts playback.
TV
(on/standby)
Turns on the TV or sets it to standby mode.
TV INPUT
Switches the input of the TV.
NETFLIX
Accesses the Netflix service.
OPTIONS
A menu containing options that can be selected appears on the screen.
Related Topic
Replacing the battery of the remote control
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Trademarks
The terms HDMI™ and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing LLC in the United States and other countries.
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby
Laboratories.
TUXERA is a registered trademark of Tuxera Inc. in the US and other countries.
Netflix is available in certain countries. Streaming membership required. More information at www.netflix.com.
Other system and product names are generally trademarks or registered trademarks of the manufacturers. ™ and ®
marks are not indicated in this document.
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The power does not turn on.
Make sure the AC adapter is connected securely to the DC IN jack on the rear of the 4K Media Player.
Make sure the AC power cord (mains lead) is connected securely to the AC outlet.
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There is no picture.
Re-connect all connecting cables securely.
Make sure none of the connecting cables are damaged.
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The Initial Setup screen does not appear.
Switch the input of the TV to the input to which the 4K Media Player is connected.
Make sure that the 4K Media Player is connected to the correct HDMI IN jack of the TV.
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Netflix content is not in 4K image quality.
As Netflix is a streaming service, content from Netflix may be played at lower image quality depending on the network
environment. Contact your telecommunications carrier for details on improving transmission speed for better image
quality.
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There is no sound.
Re-connect all connecting cables securely.
Make sure none of the connecting cables are damaged.
You can output audio signals from either the HDMI OUT 1 (for AUDIO VIDEO) jack or the HDMI OUT 2 (for AUDIO)
jack. Set the jack to output from by selecting
(Settings) – [Sound] – [Audio from HDMI OUT] from the Home menu.
The AV receiver input may automatically switch input from the TV. Manually set the AV receiver to output audio
signals input from the 4K Media Player.
Make sure that the TV and the AV receiver are not muted.
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Sound output is interrupted.
If you connect your TV to an AV receiver and output audio signals from the 4K Media Player via the AV receiver using
the ARC (Audio Return Channel) function, sound output may be interrupted depending on the combination of devices.
In this case, connect the AV receiver to the HDMI OUT 2 (for AUDIO) jack of the 4K Media Player to output audio
signals.
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The 4K Media Player cannot connect to the internet/network.
Make sure that the router is turned on.
Check the LAN cable connection and the network settings.
Make sure the router is DHCP server compatible.
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Update fails before completion.
Check that the LAN cable is connected to the 4K Media Player.
The server may be down.
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A message appears, indicating that your TV's HDMI port is not compatible.
Make sure that the 4K Media Player is connected to the HDMI input jack shown below according to the Sony
BRAVIA® TV you are using.
BRAVIA X9005 or X900 series, or 4K projectors (VPL-VW1100ES/VPL-VW500ES): HDMI IN 2 jack
Other BRAVIA series: HDMI IN 4 jack
For details, see the following websites.
For customers in Canada:
http://esupport.sony.com/CA/
For customers in Latin America:
http://esupport.sony.com/
For customers in Europe:
http://www.sony-europe.com/support/
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The 4K Media Player does not detect the USB device connected to the 4K Media Player.
Make sure that the USB device is securely connected to the
(USB) port on the front of the 4K Media Player.
The EXTRA HDD
(USB) port on the rear of the 4K Media Player is not available in some countries/regions.
Connect the USB device to the
(USB) port on the front of the 4K Media Player.
Make sure the USB device or cable is not damaged.
Make sure the USB device is turned on.
If the USB device is connected via a USB hub, connect the USB device directly to the 4K Media Player instead.
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There is no picture or sound when the 4K Media Player is connected to an AV receiver.
Refer to “Connecting an AV receiver” and check that the 4K Media Player is properly connected to the AV receiver.
Refer to the operating instructions supplied with the AV receiver.
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The 4K Media Player does not respond to any button.
Open the front cover and press the RESET button.
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Customer support websites
Refer to the following websites for the latest information on the 4K Media Player.
For customers in Canada:
http://esupport.sony.com/CA/
For customers in Latin America:
http://esupport.sony.com/
For customers in Europe:
http://www.sony-europe.com/support/
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Replacing the battery of the remote control
Replace the battery in the remote control with a new one if it is low by following the steps below.
1. Pull out the battery compartment by pressing the button with a thin, sharp object such as the point of a pen.
2. Replace the old battery with a new one.
Insert the new battery with the + side facing up.
: CR2032 manufactured by Sony
3. Close the battery compartment.
CAUTION
Be sure to insert the battery correctly. The battery may explode if it is not inserted correctly.
Replace only with the same or equivalent type.
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