October 28, 2014 BELLVUE MANOR QACE & Young BILDers Present 8083 Jane Street, Vaughan, ON (Jane Street & Hwy 7) Taking Care of Your No.1 Customer & Greatest Investment: Your People Program: 7:45a.m. 8:30 - 10:30 a.m. Quality Assurance & Customer Experience Forum Registration & Hot Breakfast Program Tickets: BILD Members: OPPI Members: Non-Members: “Investing in employees improves company profitability and customer satisfaction”. $25 + HST $25 + HST $50 + HST Let’s face it. The age old definition of “Customer” has changed and the highest performing companies have realized that the number one customers they need to care for are their employees. Dan anielle Feidle lerr - Mo Moderator Vice President, Customer Care Tridel Your employees or “internal customers” must be motivated and engaged to deliver the best possible customer experience, high-satisfaction ratings, low warranty costs and a home that makes you proud while keeping your brand strong. Krist stine Emmett VP Organizational Development BELL Canada It’s simple. It takes happy employees to make happy customers; and happy customers generate greater revenue and profit for you through new referrals or repeat purchases. But is your organization invested in providing the best experience for your “internal customers”? Sibby Dunlop Director PMC Specialist Recruitment Solutions As a BILD Member expect to learn: How to create and foster a corporate culture that builds loyalty capital from your employees, the “internal customers”, that results in bottom line profit growth in the long run. How to recruit and keep the best talent. How to create the best succession plan. How caring for your internal customer - your employees - produces a better home and a more satisfied homeowner. Catherine Mitchell Curator & Client Experience Ambassador The JoyfulProfit Movement yBILD Annual Champions As a Young BILDer how do you affect change in your company? In building your career, how do you: Make yourself visible as the best candidate for the job? Recruit and keep the best talent on your team? Improve your company’s profitability through engaging your staff? Be a leader in your company without being in senior management? Supporting Association Join us on October 28th, 2014 for an Interactive Panel Presentation & Discussion. Please register the following person(s) for the Tuesday, October 28 Breakfast: Register online at www.bildgta.ca Number of Attendees Note: Cancellations must be received in writing by October 21. Substitutions will be accepted. First Name Last Name Company Telephone Email First Name Last Name Company Telephone Email Please charge my credit card. Visa Mastercard American Express Card Number Expiry Date Name on Card Make cheque payable to Building Industry and Land Development Association. Please Note: Credit card details must be included for all registrations. Credit card will be processed if cheque is not received by time of event. Cheque enclosed. Total Fees $ Plus 13% HST $ Total amount $ Signature BILD - 20 Upjohn Road Suite 100, Toronto, Ontario M3B 2V9 - Tel: 416.391.3445 Fax: 416.391.2118