Taking Care of Your No.1 Customer & Greatest Investment: Your People

October 28, 2014
BELLVUE MANOR
QACE & Young BILDers Present
8083 Jane Street, Vaughan, ON
(Jane Street & Hwy 7)
Taking Care of Your No.1 Customer
& Greatest Investment: Your People
Program:
7:45a.m.
8:30 - 10:30 a.m.
Quality Assurance & Customer Experience Forum
Registration & Hot Breakfast
Program
Tickets:
BILD Members:
OPPI Members:
Non-Members:
“Investing in employees improves
company profitability and customer satisfaction”.
$25 + HST
$25 + HST
$50 + HST
Let’s face it. The age old definition of “Customer” has changed and the highest performing
companies have realized that the number one customers they need to care for are their
employees.
Dan
anielle Feidle
lerr - Mo
Moderator
Vice President, Customer Care
Tridel
Your employees or “internal customers” must be motivated and engaged to deliver the best
possible customer experience, high-satisfaction ratings, low warranty costs and a home that
makes you proud while keeping your brand strong.
Krist
stine Emmett
VP Organizational Development
BELL Canada
It’s simple. It takes happy employees to make happy customers; and happy customers
generate greater revenue and profit for you through new referrals or repeat purchases.
But is your organization invested in providing the best experience for your “internal
customers”?
Sibby Dunlop
Director
PMC Specialist Recruitment Solutions
As a BILD Member expect to learn:
How to create and foster a corporate culture that builds loyalty capital from your
employees, the “internal customers”, that results in bottom line profit growth in
the long run.
How to recruit and keep the best talent.
How to create the best succession plan.
How caring for your internal customer - your employees - produces a better home and a
more satisfied homeowner.
Catherine Mitchell
Curator & Client Experience Ambassador
The JoyfulProfit Movement
yBILD Annual Champions
As a Young BILDer how do you affect change in your company?
In building your career, how do you:
Make yourself visible as the best candidate for the job?
Recruit and keep the best talent on your team?
Improve your company’s profitability through engaging your staff?
Be a leader in your company without being in senior management?
Supporting Association
Join us on October 28th, 2014 for an Interactive Panel Presentation & Discussion.
Please register the following person(s) for the Tuesday, October 28 Breakfast:
Register online at www.bildgta.ca
Number of
Attendees
Note: Cancellations must be received in writing by October 21. Substitutions will be accepted.
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Last Name
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First Name
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Company
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Please charge my credit card.
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Make cheque payable to Building Industry and Land Development Association.
Please Note: Credit card details must be included for all registrations. Credit card will be processed if cheque is not received by time of event.
Cheque enclosed.
Total Fees
$
Plus 13% HST
$
Total amount
$
Signature
BILD - 20 Upjohn Road Suite 100, Toronto, Ontario M3B 2V9 - Tel: 416.391.3445 Fax: 416.391.2118