Job Description

Job Description
IT Support Officer
JOB DESCRIPTION
Job Title
IT Support Officer (Mac OS)
Salary
Band 5
Location
WRU Centre of Excellence, Hensol / Millennium Stadium, Cardiff
Hours of work
Standard working hours will normally be 35 hours per week.
Responsible to
This role may require the candidate to work extended hours, evenings and
weekends as required
Craig Philips
Responsible for
Support and development of all Apple OS products across the organisation
Contractual Status
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Role Summary
To work as a member of the IT Technical Support Team that support and
develop a network of Apple OS systems for the Welsh Rugby Union; this
includes day to day administration and trouble shooting of end users who
currently have Mac OS products, the ability to diagnose software faults and
hardware issues and report directly with vendors and suppliers to resolve.
Travelling and support end users between sites occupied by the Welsh
Rugby Union staff throughout Wales. This role involves working closely with
Rugby departments on general Mac OS support and research and
development projects
Key Relationships
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Key Responsibilities, Tasks and
Activities
 Carry out duties to help support the WRU/MS mission statement in line
with the Company’s core values
Permanent, Full Time
Subject to 6 month probationary Period
IT Department
Analysis Department
Rugby Performance Department
General day to day technical support
 Troubleshooting with phone/desk/remote support
 Liaising with external support contractors if necessary
Proactive maintenance of all Mac OS systems and associated network
 To ensure that all computers are fully up to date with the latest
software and security updates
 Installation of new software
 Day to day maintenance ensuring end users and servers have
the correct back up facilities operating
 Integrating all Mac OS systems into the WRU’s Active directory
 Assist the IT Manager in delivering a highly efficient Mac OS
Job Description/IT Support Officer (Mac OS)/October 2014
JOB DESCRIPTION
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environment that underpins the WRU Group’s IT strategy
Ensure that Mac users adhere to existing IT policies and
company policies
Installation and set-up of new IT systems
 To ensure that all computers are fully up to date with the latest
software and security updates
 Assist IT Manager and other key stakeholders in
researching/evaluating and implementing new technologies and
IT projects
General
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Audit all system and track new hardware purchases and be
central point of contact for all Mac for the WRU Group and
build up good relationship with suppliers
 Support and manage archive video for all rugby squads together
with the Analysis Department working alongside the Coach
Development Resource Manager
 Document and run training days for Mac users from basic
functionality through to advanced
The WRU are committed to providing CPD for the successful candidate.
We expect the successful candidate to undertake available training
courses and research to enhance personal knowledge, skills and
experience.
Continued Professional
Development
PERSON SPECIFICATION
Experience
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Skills & Qualifications
Key Competencies
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Experience supporting key Mac OS X and Server OS X products in a
network environment is essential
Experience of troubleshooting and installation of Microsoft Windows
(preferable)
A good understanding of general IT products, peripherals and
technologies including the Internet, servers and network technologies
(TCP/IP, LAN, WAN, VPN , etc.)
Analysis software support (Sportscode)
Creative applications support (Adobe Creative Suite/ Photoshop / Final
Cut Pro)
Experience and knowledge of Cloud Solutions experience and knowledge
Excellent hardware troubleshooting skills
Supporting and managing iOS and relevant devices
Apple Certified Technical Co-ordinator
Apple Certified System Administrator
Apple Certified Associate in iWork
Ability to document and transfer knowledge to fellow colleagues
Effective organisation and administrative abilities
Ability to respond to internal requests in an efficient and professional
manner
Job Description/IT Support Officer (Mac OS)/October 2014
PERSON SPECIFICATION
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Other
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A strong communicator
Flexible approach to workload
Willingness to learn high end IT processes used within Elite Rugby.
Work together in and be part of a small IT Technical team to deliver high
standard of service at all times
Strong troubleshooting abilities working with various hardware and
software
Ability to manage expectations and articulate solutions in time sensitive
environments
Valid UK driving licence is required.
An understanding and commitment to equal opportunities in
employment and sport
An understanding of individual responsibility in complying with the
Health and Safety policies and arrangements.
The role location will be split between the WRU National Centre of
Excellence and the Millennium Stadium.
Acknowledgement
Employee Signature:
Name:
Date:
Line Manager Signature:
Name:
Date:
The job description is subject to change pending review by the role holder and their line manager.
Job Description/IT Support Officer (Mac OS)/October 2014