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Nordstrom Direct
Supplier Compliance Manual
Updated: October 15, 2014
SECTION 1
INTRODUCTION........................................................................................................... 4
Our Strategy .............................................................................................................................................. 4
Industry Standards References ................................................................................................................ 4
How to use this manual............................................................................................................................. 4
Nordstrom Supplier Compliance Contact Information .............................................................................. 5
Requirements and Responsibilities Summary .......................................................................................... 6
Vendor Compliance .................................................................................................................................. 8
Photo Samples .......................................................................................................................................... 9
Nordstrom Partnership Guidelines .......................................................................................................... 10
SECTION 2
QUALITY STANDARDS AND CONTROLS ................................................................... 13
Vendor Administered Quality Procedures ............................................................................................... 13
The Fulfillment Center Audit and Inspection Process ............................................................................. 13
Vendor Claims ........................................................................................................................................ 15
Defective Claims - Nordstrom Quality Center (NQC) ............................................................................. 16
PO Violation ............................................................................................................................................ 19
Children’s Safety Requirements ............................................................................................................. 20
Children’s Product Testing Guidelines (Children’s Jewelry, Hair Accessories and Watches) ................ 20
Labeling Requirements ........................................................................................................................... 21
Fur Labeling ............................................................................................................................................ 22
SECTION 3
HOW-TO-MEASURE GUIDELINES .............................................................................. 24
Apparel .................................................................................................................................................... 24
Footwear ................................................................................................................................................. 31
Accessories............................................................................................................................................. 32
SECTION 4
FOLDING GUIDELINES .............................................................................................. 36
NW01 Blouses ........................................................................................................................................ 36
NW02 Shirts, Dresses and Jumpers ...................................................................................................... 37
NW03 Women’s Sweaters, Knit Tops & Lightweight Quilted Jackets .................................................... 38
NW04 Women’s Knit Tops ..................................................................................................................... 39
NW05 Women’s Denim Jeans and Shorts ............................................................................................. 40
NW06 Women’s Dress Pants, Shorts, Leggings & Stirrup Pants ........................................................... 41
NW07 Skirts ............................................................................................................................................ 42
NW08 Broomstick Skirt & Crinkle Skirts ................................................................................................. 43
NW09 Skorts........................................................................................................................................... 44
NW10 Women’s Outerwear – Heavy Jackets, Coats, Sweaters ............................................................ 45
NW11 Multi-Piece Items – Jacket and Pants Set ................................................................................... 46
NW12 Multi-Piece Items – Jacket & Skirt/Dress..................................................................................... 47
NW13 Women’s Overalls ....................................................................................................................... 48
NW14 Women’s Robes .......................................................................................................................... 49
NW15 Panties & Swimsuit Bottoms ........................................................................................................ 50
NW16 Bras & Swimsuit Tops.................................................................................................................. 51
NW17 Body Suit & One Piece Swimsuit ................................................................................................. 52
NW18 Pareo/Scarves/Wraps/Ponchos................................................................................................... 53
NU01 Socks & Hosiery ........................................................................................................................... 54
NM01 Men’s Shirts – Casual .................................................................................................................. 55
NM02 Men’s Shirts - Dress ..................................................................................................................... 57
NM03 Men’s Tees & Polo Shirts ............................................................................................................. 59
NM04 Men’s Denim Jeans & Shorts ....................................................................................................... 60
NM05 Men’s Dress & Casual Pants........................................................................................................ 61
NM06 Men’s Casual & Cargo Shorts ...................................................................................................... 62
NM07 Men’s Sweatpants & Sports Shorts .............................................................................................. 63
NM08 Men’s Outerwear – Heavy Jackets, Coats ................................................................................... 64
NM09 Men’s Outerwear – Light Jackets & Sweaters.............................................................................. 65
NM10 Men’s Robes ................................................................................................................................ 66
NM11 Men’s Swimming Trunks .............................................................................................................. 67
NM12 Men’s Furnishings – Multi-pack Undershirts ................................................................................ 68
NM13 Men’s Furnishings – Boxers & Briefs ........................................................................................... 69
NM14 Men’s Ties .................................................................................................................................... 70
SECTION 5
PACKAGING AND LABELING REQUIREMENTS ......................................................... 71
Packaging Guidelines ............................................................................................................................. 71
Packing ................................................................................................................................................... 71
Packaging Materials ................................................................................................................................ 71
Hanging vs. Flat ...................................................................................................................................... 71
Polybags for Folded & Flat Merchandise ................................................................................................ 73
Accessories, Gifts, Cosmetics, Footwear and Oversized Items ............................................................. 74
Fine Jewelry ............................................................................................................................................ 78
Polybags for Hanging Merchandise ........................................................................................................ 82
Hangers .................................................................................................................................................. 84
Barcode Stickers ..................................................................................................................................... 86
Return Hang Tags................................................................................................................................... 87
SECTION 6
SHIPPING AND CARTONS .......................................................................................... 89
Shipping Carton Specifications ............................................................................................................... 89
Sealing and Marking Cartons .................................................................................................................. 92
GS1-128 Shipping Label ......................................................................................................................... 94
GS1-128 Label Format and Sample ....................................................................................................... 96
Shipping Carton Suppliers ...................................................................................................................... 98
Packing Slips .......................................................................................................................................... 99
Shipping and Routing .............................................................................................................................. 99
SECTION 7
EDI REQUIREMENTS ............................................................................................... 100
Required Electronic Documents ........................................................................................................... 100
EDI Sender/Receiver ID’s ..................................................................................................................... 101
UPC – Catalog ...................................................................................................................................... 102
UPC Creation Steps .............................................................................................................................. 102
Advance Ship Notice Requirements ..................................................................................................... 103
SECTION 8
FINANCIAL .............................................................................................................. 105
Invoices and Billing Information ............................................................................................................ 105
Required Information ............................................................................................................................ 105
Invoice and Claim Inquiries ................................................................................................................... 106
Expense Offset Policies ........................................................................................................................ 107
ACH Payment and EDI 820 .................................................................................................................. 108
SECTION 9
MISCELLANEOUS POLICIES .................................................................................. 109
Notice of Disclaimer .............................................................................................................................. 109
SECTION 10
DROP SHIP................................................................................................................ 110
Drop Ship Program Overview and General Information ....................................................................... 110
Drop Ship Model: Operational Flow ...................................................................................................... 111
SECTION 1
INTRODUCTION
Our Strategy
At Nordstrom, our vendor/supplier relationships have always been a very valuable part of our business.
We are dedicated to ensuring that our supplier standards are in conformity with those of the retail industry
as a whole. We support Industry-wide technologies that utilize Universal Product Code (UPC), Electronic
Data Interchange (EDI), Voluntary Inter-Industry Commerce Standards (VICS), and GS1 US standards.
The use of these technologies speeds the flow of merchandise through the supply chain, facilitating a
rapid transfer of goods from our partners to our customers. This, in turn, allows Nordstrom to continue to
build a more successful and mutually profitable partnership with our suppliers.
Industry Standards References
The following organizations serve as valuable resources for companies seeking information about EDI
implementation:
UPC Ticket Format and Marking
Guidelines
VICS EDI Mapping Guidelines
GS1 US
www.gs1us.org
Voluntary Inter-Industry Commerce Standards (VICS)
Guidelines for Floor Ready Merchandising
www.vics.org
NRF Color and Size Codes
National Retail Federation (NRF)
Standard Color and Size handbook
202-783-7971
www.nrf.com
How to use this manual
This manual is intended to outline the standards vendor/supplier partners must follow when doing
business with Nordstrom Direct. This manual contains our merchandise technology, purchase order, and
accounts payable policies. See the Routing Guide for distribution and transportation.
Please note that the information in this manual is updated periodically and can change without
notice. We do not recommend that you print any section of this manual. Please refer to the online version
of the Supplier Compliances manuals found at www.nordstromsupplier.com to make sure you have the
most current information available.
Nordstrom Direct Supplier Compliance Manual
Section 1: Introduction
4
Nordstrom Supplier Compliance Contact Information
*Note: The Supplier Compliance teams include all Nordstrom departments that provide input to our
website www.nordstromsupplier.com, this includes the groups listed below.
Future Updates and Communications
Our Compliance Manual can be viewed or downloaded from our Supplier website,
www.nordstromsupplier.com. Please review it periodically for emergency updates. Current updates will be
posted under Vendor Communications on the ‘homepage’ of our website.
Questions regarding this manual should be directed to the Nordstrom Supplier Hotline.
Nordstrom Supplier Compliance Hotline (877-444-1313) between the hours of 8:00 AM and 4:00 PM
Pacific Standard Time, Monday through Friday.
Nordstrom Floor Ready Management, select option 1 or email [email protected]
For inquires regarding: Hangers, Tickets, Packaging, Cartons and Carton Labels as well as ASN
questions
Nordstrom MERCHANDISE INFORMATION Compliance, select option 2 or email
[email protected]
For inquires regarding: EDI Setup, Missing PO and FA research and all General Inquires
Nordstrom EDI Group, select option 3 or email [email protected]
For inquires regarding: Technical Transmission of Data and EDI Mapping, for initial EDI Setups
contact Merchandise Information Compliance
Nordstrom Transportation, select option 4 or email [email protected]
Questions specific to the Routing Guide, select option 1
For inquires regarding; Routing, Carries, Store/DC List
To schedule a Volume Load Pick Up, select option 2
Questions specific to the Freight Agreements, select option 3
Questions specific to the Freight Chargebacks, select option 4
Nordstrom Accounts Payable, select option 5 – contact information found on http://portal.nordstrom.com
For inquires regarding: amount or timing of invoices, checks, claim cost differences, or any other
accounts payable related issues and charges, please visit Nordstrom's AP Vendor Inquiry at
http://portal.nordstrom.com. If after using the web, you still need assistance, please send your inquiry
and web findings to the corresponding Vendor Representative in our Accounts Payable Department.
For a listing of the Accounts Payable Vendor Reps, please see the 'Contact Us' section of the website.
Nordstrom Supplier Portal Contact Information - http://portal.nordstrom.com
If you are in need of setting up initial access to the Portal or having problems with your access please
email [email protected].
If you need to be set up to access Nordstrom sales data via the Supplier Toolkit please email
[email protected], they will also be able to help with any general inquires or access
issues. Please note there is a $100 fee per Supplier to access this information.
Vendor Correspondence
Expense offset fees disputes should be identified within 60 days of deduction. We encourage you to
inquire weekly to the expense offset summaries sent from Merchandise Information Chargebacks. All
inquiries should be directed to [email protected]. We request that you do not accumulate
offset fees for inquiry on monthly, quarterly, seasonal, or annual basis. Vendor disputes on deductions
taken will only be researched if the deduction has occurred within 12 months
Nordstrom Direct Supplier Compliance Manual
Section 1: Introduction
5
Requirements and Responsibilities Summary
Important Note: This discussion of the primary requirements for doing business with Nordstrom Direct is
intended only as a brief summary of these requirements. It does not replace the Nordstrom Direct
Supplier Compliance Manual.
Internet Item Selection: All items chosen for any catalog titles are also offered for sale on the Nordstrom
website (www.nordstrom.com).
Exclusive Catalog Styles: Styles selected for any catalog titles must not be sold to any other catalog.
Cooperative Advertising: All vendors doing business with Nordstrom Direct must contribute 3% of the
total cost of all purchases to advertising. This contribution serves to support the quality of the presentation
of all merchandise, which is advertised nationwide. Advertising includes the listing of a vendor’s name in
catalog or Internet copy.
Customer Returns Due to Manufacturing Defects: All merchandise with manufacturing defects
returned by customers will be claimed back to the vendor. Defective merchandise will be returned to the
vendor when it is received from the customer, even if this occurs after the “selling season.” This
agreement is intended to simplify the claims filing and resolution process and, most importantly, to
facilitate the equitable resolution of claims.
Freight: All deliveries must be made by surface through our approved carriers, unless otherwise specified
by the buyer. Carrier listings may be found in the Routing Guide located at
www.nordstromsupplier.com (Origin State Pages). Shipment terms are FOB, full paid freight, to the
Nordstrom Direct Fulfillment Center.
Material Safety Data sheet (MSDS): A completed MSDS sheet must be sent to 808 Traffic
([email protected]) prior to shipping “hazardous materials”.
Attached is an example MSDS Sheet. All sections must be completed including:
•
Transportation
•
Identification
•
Hazard(s) identification
•
Fire-fighting measures
•
Accidental release measures
•
Physical and chemical properties
•
Disposal considerations
MSDS EXAMPLE
This information can be found on the United States Department of Labor Website.
http://www.osha.gov/dsg/hazcom/msdsformat.html
A hazardous material is defined as a substance or material that has been determined by the Department
of Transportation to be capable of posing an unreasonable risk to health, safety and property when in
transportation. Materials that are hazardous to the environment (i.e., hazardous substance, hazardous
wastes, and marine pollutants) are also regulated.
Nordstrom Direct Supplier Compliance Manual
Section 1: Introduction
6
Hazardous Materials include but are not limited to many home surface cleaners, cosmetics, home
diffusers, aerosols, anything containing a lithium battery.
If you have lithium button cells or batteries in your watch, please provide as much of the following
information as possible in your MSDS:
• Product data sheet on the battery
• Manufacturer type and model#
• Warranty information
• Types of acceptable battery replacements
Please send to 808 traffic.
It is the responsibility of the person who initiates the shipment of a material to determine (or seek
assistance to determine) if the material meets the definition of a hazardous material. Each vendor, prior to
shipping product to Nordstrom, is required to know if the product meets this definition. Nordstrom requires
an MSDS sheet that includes the completed transportation section for any product that meets this
definition and is therefore regulated as a hazardous material by the DOT be sent to us prior to shipping
the product to any of our facilities.
Liquid hazardous material items must have the cap sufficiently sealed to prevent possible loosening or
leakage during transportation (such as heat seal or other secondary means of closure).
Matches: Matches of any kind can not be shipped. Vendors must not include matches of any kind in/with
their merchandise.
Merchandise Back-Ups: Vendors must hold unconfirmed back-up orders equal to initial buy quantities.
Approximately two to three weeks after a book drops, Inventory Managers will contact vendors to let them
know how much back-up merchandise is needed. 100% back up is required four to six weeks after the
time that the back-up order is confirmed. Successful items may require quantities in addition to the
original back-up order.
On-Time Delivery: Our commitment to customer service carries with it the requirement that all
merchandise be available to the customer immediately. Back-ordering increases shipping and handling
costs, raises return rates, and results in a general loss of credibility. On-time delivery of all purchase
orders is therefore Nordstrom Direct’s highest priority.
Sampling: Nordstrom Direct requires multiple samples of each item featured in our catalog or on
www.nordstrom.com. All samples are considered a cost of doing business and are sent to Nordstrom
Direct at the vendor’s expense. The vendor is responsible for normal product development costs, which
include:
Samples for buyers’ meetings;
Review samples;
Photo samples.
Vendors are required to provide product information for all merchandise.
Quality: Nordstrom Direct is committed to offering our customers exceptional service, selection, quality
and value. Suppliers are ultimately responsible for product quality and safety. Only first quality
goods that meet Nordstrom Direct performance specifications will be accepted. In order to ensure that
first quality merchandise is shipped to the customer, all styles are subject to audit at the Fulfillment Center.
Merchandise audits include a review of:
Safety Requirements
Packaging and Labeling
Fabric / Materials
Measurements
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Section 1: Introduction
7
Sewing / Construction
Dirt / Oil
Color
Performance requirement guidelines are available online at the following addresses:
General Apparel
www.nordstromsupplier.com/NPG/productintegrity.html, under the Apparel category, click on
“Performance Specifications".
Children’s Apparel
www.nordstromsupplier.com/NPG/productintegrity.html, under the Children’s Apparel category, click on
“Performance Specifications".
If merchandise fails an audit, Nordstrom Direct reserves the right to inspect 100% of the shipment at the
vendor’s expense. Fulfillment Center inspections can be costly and it is in vendors’ best interest to
perform their own inspections.
Vendor Compliance
Packing: Shipping cartons will be packed one size and color per carton. Shoeboxes must be packed one
layer deep, with shoebox labels facing the top of the carton.
Polybags: All merchandise must be individually polybagged. Units sold as sets (2 piece items) must be
packed in the same polybag.
Ticketing: All goods shipped to Nordstrom Direct must have a barcode sticker attached to the outside of
each polybag, in addition to your hangtag attached to the merchandise.
Rubber Banding: Each individual shoebox must be rubber banded unless it is lip-locked.
Standard Carton Sizes: Ship in the compliant carton size that best fits your flat folded items. Do not mix
Narrow and Wide cartons within the same PO. Do not switch between Narrow and Wide cartons on
subsequent shipments of the same item. For exact carton dimensions please refer to Section 6 of this
manual (Shipping and Cartons).
All received shipments that are not in conformity with our compliance program are subject to offset fees.
(Please refer to the “Non-Compliance Expense Offset Policies” addendum available on the Nordstrom
Direct Supplier Compliance webpage at www.nordstromsupplier.com.)
Nordstrom Direct Supplier Compliance Manual
Section 1: Introduction
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Photo Samples
Vendors are required to provide samples for photography that accurately depict production of the item.
Photo samples must be made of production quality fabric.
Photo Sample Requirements
Please keep the following points in mind when sending photo samples to our office:
• The Product Coordinator will provide you with photo sample due dates and sample size
preference.
• Photo samples are sent at the vendor’s expense. Nordstrom Direct should not be invoiced for
samples.
• Send photo samples to:
(Product Coordinator’s Name)
Nordstrom Direct
1600 7th Ave, Ste. 2700
Seattle, WA 98101
• Photo sample shipping box size may differ from the required box size for bulk shipments.
• Photo samples must be an exact representation of the bulk product that will be received in our
fulfillment center. Photo samples must match the fabric, trim and color that will be used for
bulk production.
Cost of Sampling
All samples are considered a cost of doing business and are provided and shipped to Nordstrom Direct at
the vendor’s expense.
The following expense offset fees apply to all photographic re-shoots, image retouching, canceled
orders/styles (supplier initiated), or merchandise returns due to quality assurance for merchandise shipped
to DC 599 for Store 808.
Compliance Issue
Expense Offset
Sample Photo Touch Up
$100 per incident
Sample Re-shoot Flat
$350 per incident
Sample Re-shoot Figure
$1200 per incident
Nordstrom Direct Supplier Compliance Manual
Section 1: Introduction
9
Nordstrom Partnership Guidelines
At Nordstrom, we recognize that our success is based on the quality of our relationships with customers,
employees, agents, suppliers, and communities. To maintain the high caliber of these relationships and to
achieve our goal of always providing the best value product in the most equitable manner, we have
established standards for our business Suppliers. In communicating these guidelines, we hope to identify
potential Suppliers who share our commitment to quality products, quality business principles and quality
community relationships.
We will only engage business Suppliers who demonstrate a commitment to contribute to the improvement
of working conditions and strive to meet our requirements stated in the Nordstrom Partnership Guidelines.
LEGAL REQUIREMENTS
Nordstrom expects all of its business Suppliers (“Suppliers” as used in these Partnership Guidelines shall
include all agents, vendors, manufacturers, factories and subcontractors) to comply with the applicable
laws and regulations of the United States and those of the respective country of manufacture or
exportation, including, but not limited to, the Fair Labor Standards Act (Department of Labor Monitoring
Guide).
All products must be accurately labeled and clearly identified as to their country of origin and content. The
language to be used for purposes of notice and interpreting the meaning of these guidelines shall be
English. For more information on these and other requirements, please visit www.nordstromsupplier.com.
FORCED LABOR
Nordstrom will not conduct business with any Supplier that uses involuntary labor of any kind; including
prison labor, indentured labor, bonded labor, or labor obtained through human trafficking or slavery.
Employees shall not be required to lodge “deposits” or identity papers upon commencing employment with
the company.
CHILD LABOR
Suppliers will not employ anyone under the age of 15, and / or younger than the age of completing
compulsory education, or under the minimum ages established by applicable law in the country of
manufacture, if higher than the age of 15. Furthermore, Suppliers of any kind will not expose anyone
under the age of 18 to situations in or outside of the workplace that are hazardous, unsafe or unhealthy,
and will provide adequate protection from exposure to hazardous conditions or materials.
HARASSMENT AND ABUSE
Nordstrom expects our Suppliers to treat every employee with respect and dignity. No employee will be
subject to any physical, sexual, psychological or verbal harassment or abuse. Suppliers will not use
monetary fines as a disciplinary practice. Furthermore, workers must be free to voice their concerns to
Nordstrom or Nordstrom-appointed staff without fear of retaliation by factory management.
WAGES AND BENEFITS
Suppliers shall set wages, overtime pay and legally mandated benefits and allowances in compliance with
all applicable laws. Workers shall be paid at least the minimum legal wage or a wage that meets local
industry standards, whichever is greater.
Nordstrom Direct Supplier Compliance Manual
Section 1: Introduction
10
NONDISCRIMINATION
Nordstrom firmly believes people are entitled to equal opportunity in employment. Although the company
recognizes cultural differences exist, Nordstrom will not pursue business relationships with Suppliers who
discriminate in employment, including hiring, salary, benefits, advancement, discipline, termination or
retirement on the basis of gender, race, religion, age, disability, sexual orientation, nationality, marital or
maternity status, work or personal affiliations, political opinion, or social or ethnic origin.
HEALTH AND SAFETY
Nordstrom seeks Suppliers who provide written standards for safe and healthy work environment for their
workers, including adequate facilities and protections from exposure to hazardous conditions or materials.
These provisions must include safe and healthy conditions for dormitories and residential facilities, and
they must comply with local health and safety laws and standards.
HOURS OF WORK / OVERTIME
While permitting flexibility in scheduling, we will identify local legal limits on work hours and seek Suppliers
who do not exceed them except for appropriately compensated overtime. While we favor Suppliers who
utilize less than 60 hours per week, we will not, on a regular basis, require in excess of 48 hours per week
and 12 hours overtime per week, or as permitted by applicable law, whichever is lower.
Employees should be allowed one day off in seven.
US CUSTOMS
Suppliers will comply with applicable U.S. Customs importing laws and, in particular, will establish and
maintain programs and documentation to support country of origin production verification, to avoid illegal
transshipping.
Suppliers shall seek ongoing education regarding Customs-Trade Partnership Against Terrorism (CTPAT) supply chain security requirements, establish an action plan for compliance, be prepared for supply
chain security audits by Nordstrom and / or third party auditor, and maintain standards set therein.
ENVIRONMENT
Suppliers must demonstrate a regard for the environment, as well as compliance with applicable
environmental laws. Further, Nordstrom actively seeks Suppliers who demonstrate a commitment to
progressive environmental practices and to preserving the earth’s resources.
DOCUMENTATION AND INSPECTION
Nordstrom intends to monitor compliance with our Partnership Guidelines and to undertake on-site
inspections of Suppliers’ facilities. Suppliers will maintain on file all accurate documentation necessary to
demonstrate compliance and will authorize Nordstrom and its designated agents (including third parties) to
engage in announced and unannounced monitoring activities to ensure compliance, including confidential
employee interviews. Nordstrom will review and may terminate its relationship with any Supplier found to
be in violation of the Partnership Guidelines.
FREEDOM OF ASSOCIATION
Suppliers will respect workers rights to freedom of association and collective bargaining.
Nordstrom Direct Supplier Compliance Manual
Section 1: Introduction
11
SUBCONTRACTING AND CHANGES IN MANUFACTURERS, FACTORIES, OR VENDORS
Suppliers will not utilize subcontractors for the production of Nordstrom products or components without
written approval and authorization from Nordstrom, and only after the subcontractor has agreed to comply
with the Partnership Guidelines. Suppliers will not change manufacturers, factories, subcontractors or
vendors for the production of Nordstrom products without written approval and authorization from
Nordstrom, and only after the new factory, subcontractor, or vendor has agreed in writing to comply with
the Partnership Guidelines.
CHANGE OF CONTROL
Suppliers shall promptly notify Nordstrom in writing if the ownership of the Supplier changes. The new
owners of Supplier shall agree to comply with the Partnership Guidelines. Likewise, Suppliers shall
promptly notify Nordstrom in writing if the location of the Supplier changes, including the sale or purchase
of any facility which may house Nordstrom production.
ANIMAL WELFARE
Nordstrom promotes strict adherence to codes of practice that meet or exceed International, National and
State Government standards for animal welfare. We strive to do business with Suppliers who source
leathers, furs and any other animal by-product from entities who use fair and humane animal welfare
practices.
THE KIMBERLY PROCESS AND CONFLICT MINERALS
Nordstrom expects all of its Suppliers to purchase all diamonds from legitimate sources not involved in
funding conflict, and in compliance with United Nations Kimberly Process resolutions. This shall also be
stated as such on all invoices, wherein the seller guarantees that all diamonds are conflict-free, based on
personal knowledge and / or written guarantees provided by the supplier of the diamonds. Nordstrom
expects all of its Suppliers to avoid use of “conflict minerals” which may directly or indirectly finance or
benefit armed groups in the Democratic Republic of the Congo or adjoining countries, in full compliance
with Dodd-Frank Conflict Minerals Provisions
ANTI-BRIBERY
Nordstrom expects all its business suppliers to have programs, policies and training in place to comply
with its local and/or applicable anti-bribery regulations, including without limitation the Foreign Corruption
Practices Act (FCPA) and the U.K. Bribery Act, and to prevent payments made for the purpose of
obtaining or retaining business.
Nordstrom Direct Supplier Compliance Manual
Section 1: Introduction
12
SECTION 2
QUALITY STANDARDS AND CONTROLS
Vendor Administered Quality Procedures
Vendors are responsible for shipping first quality merchandise. In order to ensure that only first quality
goods are received in our facilities, we recommend that you use an integrated total quality program that
includes:
Incoming materials inspection and testing
Statistical in-process auditing
Final 100% inspection
Final statistical auditing of each production lot after packaging
For the final audit, we recommend that you use the Single Sample Plan Level II (Normal), Acceptable
Quality Level 4.0.
Measurement of the product must be included in the inspection and auditing process.
The Fulfillment Center Audit and Inspection Process
The final step in our quality assurance program is an audit at the Nordstrom Direct Fulfillment Center. The
purpose of this audit is to provide an additional opportunity for us to monitor your performance and to
ensure that the product you have made for us meets our quality expectations.
We audit incoming products using a modified Single Sample Plan Level S-4 (Normal), AQL 4.0:
Modified S4
Normal
4.0 QL
Lot Size
Quantity to
Accept
Reject
Inspect
1 to 8
Entire Lot
Direct
100% Inspect
9 to 150
8
1
2
151 to 280
13
1
2
281 to 500
13
1
2
501 to 1200
20
2
3
1201 to 3200
32
3
4
3201 to 10,000
32
3
4
10,001 to 35,000
50
5
6
ANSI/ASQCZ1.4 – 1993, Modified by Nordstrom Direct
Merchandise is inspected for defects and measured to ensure sizing accuracy. Merchandise may fail
inspection for any of the following reasons:
P/L
Incorrect packaging and/or labeling
F/M
Unacceptable defects in fabric or material
M
Measurements out of tolerance
S
Sewing and/or defects
D/O
Dirt and/or oil present
C
Color deviates from standard, variations in shade
Any defect which affects the appearance, durability, or performance of a product will result in the rejection
of that merchandise. A list of defective merchandise classifications may be found at the end of this
section (Classification of Defective Merchandise).
Nordstrom Direct Supplier Compliance Manual
Section 2: Quality Standards and Controls
13
Merchandise is also inspected for compliance with safety requirements. Merchandise that does not
adhere to U.S. laws and regulations and/or to any additional Nordstrom safety regulations will fail the
quality audit. Information about Nordstrom safety requirements for general wearing apparel may be found
at www.nordstromsupplier.com/NPG/productintegrity.html, under the Apparel category, click on
“Performance Specifications". (On the “Product Integrity” webpage, click on "Flammability" for general
wearing apparel flammability requirements.) Additional information about Nordstrom's Child Safety
Program is available at www.nordstromsupplier.com/NPG/productintegrity.html, under the Children’s
Apparel category, click on “Performance Specifications".
If the number of defects is equal to or less than the accept level, the lot passes and goes to stock. If the
number of defects is equal to or greater than the reject level, the lot is rejected. If the lot is rejected, the
following options are available:
• 100% inspect the entire shipment, charged back to the vendor. (For information about expense offset
policies, see the “Non-Compliance Expense Offset Policies” addendum available on the webpage at
www.nordstromsupplier.com.)
• Entire shipment returned to vendor, at vendor’s expense, for inspection.
Before we proceed to a 100% inspection, we will perform a second audit using a modified single sample
plan Level S-4 (Tightened), AQL 4.0.
Modified S4
Normal
4.0 QL
Lot Size
Quantity to
Accept
Reject
Inspect
9 to 150
8
1
2
151 to 280
13
1
2
281 to 500
13
1
2
501 to 1200
20
1
2
1201 to 3200
32
2
3
3201 to 10000
32
2
3
10,001 to 35,000
50
3
4
ANSI/ASQCZ1.4 – 1993, Modified by Nordstrom Direct
Your “Quality Pass Rate” is a record of the percentage of warehouse audits successfully passed by your
merchandise. It is available upon request.
Bin Checks and Testing
A shipment may pass an initial audit, but still prove to be defective when it reaches our customers. When
customers alert us to a problem, we quickly perform a “Bin Check” to verify that the product remaining in
stock is of acceptable quality. If defects are discovered, we then notify the vendor and pull the stock for a
100% inspection (see procedures and costs described above).
In addition, we will send the merchandise through garment testing in order to analyze performance. In the
event of a testing failure, the vendor will be billed for all related fees, which may include but are not limited
to any of the following: testing, customer notification, and recall of merchandise.
If the product does not meet our performance and safety requirements, we will contact you to discuss
resolution and to acquire a Return Authorization number. General apparel performance requirement
guidelines are available online at www.nordstromsupplier.com/NPG/productintegrity.html, under the
Apparel category, click on “Performance Specifications" or "Flammability"; Children’s apparel performance
requirement guidelines may be found at www.nordstromsupplier.com/NPG/productintegrity.html, under the
Children’s Apparel category, click on “Performance Specifications".
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Section 2: Quality Standards and Controls
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Establishing a robust quality assurance program is the best way to avoid returns. A thorough, welldesigned quality assurance program will help to prevent defective merchandise from leaving your facility
and arriving at ours.
Vendor Claims
Quality Inspection on Incoming Product
Incoming merchandise that fails an audit or 100% inspection will be returned to the vendor at the vendor’s
expense. The vendor claim will include transportation charges, administrative fees, insurance (when
applicable), and merchandise cost. It is our policy to return defective units to you as quickly as possible so
that you may see the defects and correct any problems prior to future production.
• Vendors will be notified that a PO Violation has occurred for quality. The merchandise will be
returned to the vendor following Nordstrom PO Violation terms. The cost of the defective items will
be deducted from payment to the vendor in the form of a claim. Defective items will then be
returned to the vendor at the vendor’s expense, with all cartons marked “NORDSTROM DIRECT
QA DEFECTIVE”. Refusal of this shipment will result in the disposal of these goods by Nordstrom
Direct. The monetary claim will remain valid.
• It is the vendor’s responsibility to provide Nordstrom Direct with accurate information regarding the
return of defective items. If the information is inaccurate, or if none is provided, Nordstrom Direct
may dispose of defective items. The dollar amount claimed will remain valid.
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Section 2: Quality Standards and Controls
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Defective Claims - Nordstrom Quality Center (NQC)
The Nordstrom Quality Center issues defective claims. These are claims with the “NQC’ prefix, ending in
187.
A claim receipt details the merchandise disposition as defective on a rolling month to date. This is an
automatic deduction once the claim receipt is systematically generated. When a claim receipt is
generated it is passed to the supplier via email. We recommend a representative from your company visit
our facility to review our operation and inspect or sample your defective product.
Information on Claim copies and POD
To better serve your account, please follow the instructions listed below for inquiries on Claims. This will
allow us to research and respond to your request in a more timely manner.
Claim Inquiries must be submitted in writing or emailed:
Mail to:
Nordstrom Quality Center
1000 Andover Park West
Tukwila, WA 98188 (unless otherwise noted)
[email protected]
Email to:
Please include the information below on all requests:
• Vendor Number
• Vendor Name
• Inquirer
• Phone
• Message
Claim copies and requests for Proof of Deliveries (PODs)
• Discrepancies on returns (price/pieces) – send claim copy, reference any related invoices and PO
numbers, note number of cartons received and give a brief explanation.
• Discounts on return claim disputes – These are paid back on Accommodations only. Not on a
defective claim as no handling fee is charged to offset our cost for returning the merchandise.
This is why we do not refund any discount.
PLEASE REMEMBER WE HAVE A 12-MONTH TIME LIMIT ON ALL INQUIRIES
Shipping Requirements
When defective merchandise is shipped back we require the supplier to either provide us with their UPS
shipping number or to have a Call Tag issued for merchandise pick up. We are not set up to do freight
chargebacks. When the merchandise is returned a packing slip is sent with the merchandise. If you have
inquiries about these claims, please contact the Nordstrom Quality Center
[email protected].
NOTE: AP does not have NQC 187 claim copies or POD information for these types of claims.
Inquiries without proper supporting documentation in the required time frame will not be
addressed.
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Section 2: Quality Standards and Controls
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Classification of Defective Merchandise
When defective merchandise is discovered in a Fulfillment Center inspection, we will classify the
merchandise by defect type. The following list enumerates defects that may cause failure of an inbound
shipment. It is not intended to be comprehensive, but rather an indication of some of the most common
defects.
P/L – PACKAGING/LABELING
Labels
• Missing or incorrect country of origin label
• Missing or incorrect care instructions
• Missing or incorrect fiber content label
• Missing or incorrect size on label
• Label not sewn completely or securely
• Label sewn in too deep, covering wording
• Label not legible for the life of the product
• Label not sewn straightly and securely
F – FABRIC/MATERIAL
• Conspicuous thick and thin yarns
• Conspicuous tension lines
• Conspicuous needle lines or finishing creases
• Hole, runner or drop stitches
• Conspicuous slubs and knots
• Skewed, bowed or biased fabric
• Dye spots, streaks or smears
• Conspicuous pilling
• Not cut on grain
• Nap not as specified
• Knitted in, foreign or colored thread (off color fly)
• Snags, pulls in fabric
• Mismatched plaid or stripe
• Fabric repair
• No fold line down center front or center back
M – MEASUREMENTS
• Exceeding sewing tolerance
S – SEWING/ASSEMBLY
Stitching/Seams
• Inadequate stitches per inch
• Needle cut, nick, needle pull or visible abrasion caused by needles
• Raw edge
• Needle holes
• Seams puckered, twisted, roped or pleated
• Seams distorted by stretching
• Improper or conspicuous seam repair
• Improper tension resulting in loose seams or popping stitches when stretched
• Ends of stitching, when not caught in other seams, not secured
• Foreign objects embedded in seams
• Broken stitch in seam or decorative stitching
• Any dropped stitch in a non-locking seam
• Two or more consecutive skipped stitches on a seaming or joining lock stitch
• Uneven stitch lines
• Mismatched seams
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•
•
•
•
•
•
•
•
Excessive untrimmed threads
Buttonhole incorrect size for button
Insufficient back-tack or bar-tack
Foreign matter or excessive raveling caught between plies and visible on face
Any part of garment or fabric caught in an unrelated operation or stitching
More than two splices on one binding operation
Irregular stitch gauge
Improper vertical and horizontal stripe and plaid match
Trim Attachment
Fasteners/Buttons/Snaps/Zippers/Buckles
• Missing, broken, defective, misplaced or insecurely sewn
• Components not securely affixed or improperly stitched down
• Corroded or oxidized components
• Button incorrect size for button hole
• Broken, bent, cracked, improperly clinched or failing to affect a secure closure or to open freely
• Missing zipper pull
• Missing top or bottom zipper stop
• Zipper does not operate smoothly through range of length
• Missing components
Draw Cord
• End of draw cord not finished, knotted or otherwise treated to prevent pulling back
• Eyelet missing or misplaced
Shoulder Pads
• Not secure
• Uneven pad position
• Not correct color, size or type
Pressing
• Burns, scorching shine marks
• Sweaters must not be pressed out to size
D/O – DIRT/OIL
• Any conspicuous spot or stain regardless of size or location
• Surface contamination
• Offensive odor
C – COLOR
• Any deviation from color, stripe pattern, stripe sequence, or color combination as approved
• Color which is off-standard or outside accepted shade band
• Shading between parts of a garment or within a garment
• Wrong shade of thread affecting appearance
• Noticeable crocking
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Section 2: Quality Standards and Controls
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PO Violation
Nordstrom requires that shipments match the final purchase order. When a DC audit indicates errors,
Nordstrom must manually receive your entire shipment at individual sku or store levels and assess a
chargeback to offset the expenses we incur to manually process the order and shipment.
A Purchase Order (PO) violation offset fee will be issued when we receive an item that is not ordered.
This includes:
Error type “EXCEEDS PO” shipment included units in excess of what was ordered.
Error type “ITEM NOT ORDERED” shipment included UPC/VPN/style substitutions or store allocations
that were not valid in our system or not valid for the PO at the time of DC receipt.
Error type “PO CLOSED/CANCLD” shipment received on a closed/cancelled PO.
Error type “EARLY SHIP/PAST CAN” order shipped outside of the not before/not after dates.
Error type “INVALID PO” shipment received on an invalid PO number.
Error type “STORE NOT ON PO” shipment received included store(s) not allocated for that order.
Error type “DAMAGED” shipment received included damaged merchandise.
Error type “SUPPLIER MISMATCH” shipment received when supplier number does not match the
purchase order.
Error type “MIS SHIP” shipment included Stores not allocated for the receiving DC.
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Section 2: Quality Standards and Controls
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Children’s Safety Requirements
All children’s garments, toys, jewelry, bedding, etc., must be tested for safety. All children’s items sold to
Nordstrom must conform to existing U.S. laws and regulations and to any additional Nordstrom
requirements. Children’s items that do not meet these standards will fail the quality audit, resulting in
offset fees.
Federal Resources
• Federal Trade Commission (FTC), www.ftc.gov
• U.S. Consumer Product Safety Commission (CPSC), www.cpsc.gov
o Soft Bedding, www.cpsc.gov/cpscpub/pubs/5049.html and
www.cpsc.gov/cpscpub/prerel/prhtml99/99091.html
• Code of Federal Regulations (CFR), www.gpoaccess.gov/cfr
o Snug Fitting Requirements (CFR 1615.1), ecfr.gpoaccess.gov/cgi/t/text/textidx?c=ecfr&sid=066a26e8ec08538228a8126f1bd097d7&rgn=div8&view=text&node=16:2.0.1.
4.70.1.2.1&idno=16 (Beta Version)
Children’s Product Testing Guidelines (Children’s Jewelry, Hair Accessories and
Watches)
Nordstrom expects all of its business suppliers to comply with the applicable laws and regulations of the
United States and those of the respective country of manufacture or exportation. As a Nordstrom
supplier, you are expected to review, understand and comply with these laws and regulations. Congress
and the Consumer Product Safely Commission are currently discussing what standards may need to be in
place for children’s products containing cadmium. Additionally, there is sufficient legislative activity at the
federal level, including the introduction of the Children’s Toxic Metals Act, to reasonably believe that a
limitation on cadmium (as well as other metals, such as barium and antimony) in children’s products,
specifically jewelry, may soon apply to children’s products. Because there is currently no United States
standard for cadmium in children’s jewelry, effective as of April 1, 2010, and until a definitive U.S.
standard is adopted, Nordstrom requires that all children’s jewelry, hair accessories and watches
pass the European Union standard for testing for migration of certain chemicals, including
cadmium established under EN71-3. More information on these toy safety regulations can be found at
http://ec.europa.eu/enterprise/sectors/toys.
Nordstrom Safety Requirements
An outline of federal standards and additional Nordstrom safety requirements is available online at
www.nordstromsupplier.com/NPG/productintegrity.html , under the Apparel category, click on
“Performance Specifications". This webpage includes information about the following children’s safety
issues:
• Drawstrings, ribbons and bows
• Sharp points
• Small parts
• Lead content
• Flammability
• Toxicity
• pH
• Formaldehyde level
• Pumice stones
• Soft bedding
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Section 2: Quality Standards and Controls
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Labeling Requirements
Nordstrom requires that all labeling meet current U.S. Federal Trade Commission (FTC) requirements
and be in compliance with all U.S. Customs Service regulations. It is the responsibility of the vendor to
understand and apply all labeling rules and requirements.
For further information about federal labeling requirements, you may contact the FTC:
U.S. Federal Trade Commission
Website: www.ftc.gov
Phone: (202) 326-3553
Items that are not labeled in accordance with all current U.S. laws and regulations will fail the
quality audit, resulting in offset fees.
Apparel
It is imperative that any apparel product sold to Nordstrom be correctly labeled with the following
information:
• Country of origin
• Fiber content
• Company Name or Registration Number (RN#)
• Complete and accurate care instructions
Care Instructions: For information about writing a care label, please consult the FTC’s Facts for
Businesses: Clothes Captioning: Complying with the Care Labeling Rule
(www.ftc.gov/bcp/conline/pubs/buspubs/comeclean.htm).
Textiles, Wool and Fur: For information about other labeling requirements for textiles, wool and fur
(including fiber content, country of origin, etc.), you may also consult the FTC’s Textile, Wool, Fur and
Apparel Matters webpage (www.ftc.gov/os/statutes/textilejump.htm) and the FTC’s Facts for Businesses:
Threading Your Way Through the Labeling Requirements Under the Textile and Wool Acts
(www.ftc.gov/bcp/conline/pubs/buspubs/thread.htm).
Miscellaneous Apparel Labeling Points:
• Button Bags: A paper button bag is preferred to plastic. We encourage vendors to affix extra
buttons to the inside seams of garments.
• Dye Lots: At the request of the Nordstrom Direct Buyer, you may be required to identify dye lots
on your labels. You will receive advance notification if this is necessary.
• Vendor Logo Labels: Vendor logo labels must be legible and permanent.
Footwear
It is imperative that any footwear product sold to Nordstrom be correctly labeled with the following
information:
• Country of origin
• Content (if textile or leather)
For additional information about footwear labeling resources and Nordstrom policy, please consult
www.nordstromsupplier.com/NPG/productintegrity.html (click on “Quality & Manufacturing” and then
"General Labeling Requirements”).
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Section 2: Quality Standards and Controls
21
Accessories
It is imperative that any accessories product sold to Nordstrom be correctly labeled with the following
information:
• Country of origin
• Content (if textile or faux leather)
• Complete and accurate care instructions (excluding handbags and hats)
Care Instructions: For information about writing a care label, please consult the FTC’s Facts for
Businesses: Clothes Captioning: Complying with the Care Labeling Rule
(www.ftc.gov/bcp/conline/pubs/buspubs/comeclean.htm).
Textiles, Wool and Fur: For information about other labeling requirements for textiles, wool and fur
(including fiber content, country of origin, etc.), you may also consult the FTC’s Textile, Wool, Fur and
Apparel Matters webpage (www.ftc.gov/os/statutes/textilejump.htm) and the FTC’s Facts for Businesses:
Threading Your Way Through the Labeling Requirements Under the Textile and Wool Acts
(www.ftc.gov/bcp/conline/pubs/buspubs/thread.htm).
For additional information about accessories labeling resources and Nordstrom policy, please consult
www.nordstromsupplier.com/NPG/productintegrity.html.
Jewelry
The U.S. Federal Trade Commission’s “Jewelry Guides and Information” is available at
www.ftc.gov/os/statutes/jewelryjump.htm.
Information about the care and cleaning of jewelry items is available at the websites of the American Gem
Trade Association (www.agta.org) and the Gemological Institute of America (www.gia.edu).
Fur Labeling
As a Nordstrom supplier, you are expected to review, understand and comply with all applicable laws and
regulations.
Real Fur
Nordstrom requires that all products containing real fur must have a label that states “Real Fur” or
“Genuine Fur”. Please note “100%” is not an acceptable substitute. Nordstrom does not accept any
product that contains any amount of raccoon fur unless the fur originated in North America.
Faux Fur
Nordstrom requires that all products containing faux fur must have a label that states “Faux Fur” and must
also meet all other FTC required labeling guidelines.
Non compliance
Vendors not meeting these labeling or content requirements are subject to RTVs, fees and/or
chargebacks, at Nordstrom’s discretion, pursuant to our purchase order terms and conditions. In addition,
the purchase order terms and conditions require vendors to defend and indemnify Nordstrom against any
claims, fines, or lawsuits arising from product issues such as these labeling requirements.
The links below may be helpful, but are not intended as an all-inclusive resource for compliance guidance.
The vendor is responsible for complying with all regulations.
Federal Textile and Wool Acts:
http://www.business.ftc.gov/documents/bus21-threading-your-way-through-labeling-requirements-undertextile-and-wool-acts
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Section 2: Quality Standards and Controls
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Federal Fur Product Labeling Act:
http://business.ftc.gov/documents/alt006-fur-mation-alert-how-comply-fur-products-labeling-act
New York:
http://public.leginfo.state.ny.us/LAWSSEAF.cgi?QUERYTYPE=LAWS+&QUERYDATA=$$GBS399AAA$$@TXGBS0399AAA+&LIST=LAW+&BROWSER=EXPLORER+&TOKEN=59930767+&TARGET=VIEW
Massachusetts:
http://www.mass.gov/legis/laws/mgl/94-277a.htm
New Jersey:
http:www.njleg.state.nj.us/2008/Bills/PL09/156_.PDF
Delaware:
http://delcode.delaware.gov/title6/c025/sc01/index.shtml
Fur Labeling Vendor Communication
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Section 2: Quality Standards and Controls
23
SECTION 3
HOW-TO-MEASURE GUIDELINES
These guidelines are intended to ensure that the same system of measurement is used to evaluate all
products and that these measurements are described using a shared terminology. The guidelines include
written explanations of how to take a measurement and illustrations showing the points of measurement
used for different categories of garments. This standardization allows us to maintain consistency and
accuracy in measuring.
The correct measurement of garments is essential to providing the high quality that Nordstrom customers
expect. Vendors/Suppliers must be familiar with our measurement methods, measurement tools, and
documentation of those measurements.
Apparel
Preparation for Measuring
• Table surface must be smooth and flat.
• Garment must be buttoned and/or zipped unless otherwise specified.
• Garment with non-closure must be overlapped.
• Gently smooth out all folds, wrinkles or creases, being careful not to stretch or distort garment.
Garment Measuring
• Take all measurements to the nearest 1/8” using a flexible tape measure.
• Be sure to indicate on the spec sheet if measurements are full or ½.
• All measurements are edge to edge unless inside to inside is specified.
• All measurements should be taken from wearer’s left side.
• For curved seams, such as rises and armholes, stand tape on edge and walk along seam to be
measured.
• For extended minimum measurements, fully extend garment until minimum extension is reached
without rupturing seams or distorting garment.
Measurement Placement
• All measurement should be taken from the middle size of the size run.
Term Abbreviations
• BK = Back
• BLW = Below
• BTTN = Button
• CB = Center Back
• CF = Center Front
• FM = From
• FT = Front
• HPS = High Point Shoulder
• W/O = Without
• W/B = Waistband
• MSRMNT = Measurement
• SHLDR = Shoulder
• CNTR = Center
• BTTM = Bottom
• “
V”
o CF “V” neck drop is where the left and right fronts meet and create a “V”.
o “V” hip measurement for pants: measure 8” down from side seam and center front to create
the “V”.
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Section 3: Quality How – to – Measure Guidelines
24
Tops, Blazers, Jackets, Dresses and Jumpsuits
Back Length (1): Measure straight down from high point shoulder to bottom edge of garment.
Shoulder (2): Measure from shoulder point to shoulder point, straight across back.
Center Back Sleeve Length (9): Fold neck in half to find center, or use center back seam. Measure from
center back neck to shoulder point, pivot and follow top of sleeve line to bottom edge of sleeve, including
cuff.
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Section 3: Quality How – to – Measure Guidelines
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Chest (3): Measure 1” below underarm seam, straight across front, outside edge to outside edge.
Waist (5): Measure approx. 16 ½” down (for size M/8) from HPS (4), then measure straight across front
(5), outside edge to outside edge.
Seat/Hip (7): Measure approx. 24 ½” down (for size M/8) from HPS (6); then measure straight across
front (7), outside edge to outside edge.
Bottom (8): Measure straight across bottom edge of garment, outside edge to outside edge. If vents
exist, measure straight across garment, outside edge to outside edge at top vents.
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Section 3: Quality How – to – Measure Guidelines
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Skirts
Skirt Bottom Opening (14): With garment laid flat, measure straight across bottom front edge, outside
edge to outside edge. For uneven/curved hem, follow hemline. If vents exist, measure straight across
garment, outside edge to outside edge at top of vents.
Skirt Center Back Length (15-16): With garment laid flat, measure from top of waistband seam at center
back, straight down to bottom edge of garment.
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Section 3: Quality How – to – Measure Guidelines
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Skirt Hip (18): With garment laid flat and face up, measure approx. 8” down from bottom of waistband
along side seams. Measure straight across, from outside edge to outside edge.
Waist (2): With garment laid flat and waistband edges even, measure along top edge of waistband
outside edge to outside edge.
Elastic Waist (Stretch from 2 to 3): With garment laid flat and face up with waistband edges even,
measure along top edge of waistband, outside edge to outside edge.
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Section 3: Quality How – to – Measure Guidelines
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Pant
Waist (2): With garment laid flat and waistband edges even, measure along top edge of waistband
outside edge to outside edge.
Elastic Waist (Stretch from 2 to 3): With garment laid flat and face up with waistband edges even,
measure along top edge of waistband, outside edge to outside edge.
Hip (4): Lay garment flat and let it fall naturally from waist (back may sit higher than front). Measure
approx. 4” up from crotch point on front rise, along curve. Measure in a slight “V”, perpendicular to grain
line, from outside edge to outside edge.
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Section 3: Quality How – to – Measure Guidelines
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Front Rise (6): With garment laid flat, measure along curve from crotch point to bottom of waistband.
Back Rise (8): With garment laid flat, measure along curve from crotch point to bottom of waistband.
Inseam (10): With garment laid flat, measure left leg from crotch point to bottom of hem following the
inseam.
Leg Opening (13): With garment laid flat, measure left leg straight across bottom edge,
outside edge to outside edge.
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Section 3: Quality How – to – Measure Guidelines
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Footwear
Measurements should be taken from the middle size of a size run. Measurements are taken in inches,
rounded down to the nearest quarter inch (¼”, ½”, ¾”, 1”). For example, 2 5/8” is rounded down to 2 ½”.
Heel Heights: Measure up the side center where the heel meets the sole. (Please do not measure from
the rear or front of the heel).
Heel
Height
Boot measurements
Shaft (1): Measure boot shaft height from the bottom of the foot to the top of the boot.
Calf Circumference (2): Calf circumference is measured at the fullest part of the calf, about 11" up the
shaft.
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Section 3: Quality How – to – Measure Guidelines
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Accessories
Hair Accessories
Preparation for Measuring
Table surface must be smooth and flat.
Item should be laid out smoothly, if applicable.
Hair Accessories Measuring
Take all measurements to the nearest 1/8” using a flexible tape measure.
For curved items stand tape on edge and walk along top edge.
Each size should be measured, if applicable.
Length (1): Measure along edge of item end to end.
Width (2): If item width is even, measure straight from top edge to bottom edge. If item width is uneven,
measure straight from top edge to bottom edge at widest and narrowest points.
1
2
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Handbags
Preparation for Measuring
Table surface must be smooth and flat.
Handbag should be laid out smoothly.
Handbag Measuring
Take all measurements to the nearest 1/8” using a flexible tape measure.
For curved seams stand tape on edge and walk along edge of seam.
Width (1): Measure along face edge of seam that bag sits on, from side to side.
Height (2): Measure along edge of seam from top of handbag to bottom.
Depth (3): Measure along side edge of seam that bag sits on, from end to end.
Strap Drop (4): Measure straight down from top inside of handle to top edge of bag.
Belts
Preparation for Measuring
Table surface must be smooth and flat.
Belt should be laid out smoothly.
Belt Measuring
Take all measurements to the nearest 1/8” using a flexible tape measure.
For curved belts stand tape on edge and walk along top edge of belt.
Each size should be measured.
Width (1): If belt width is even, measure straight from top edge of belt to bottom edge of belt.
If belt width is uneven, measure straight from top edge of belt to bottom edge of belt at widest and
narrowest points.
1
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LENGTHS
Tip to tip
Length, taken for each size (2): Measure along edge of belt, excluding any buckles, D-rings, or other
type of fastening, end to end.
2
Tip to tip with extender
Length, taken for each size (3): Measure along edge of belt, excluding any buckles, D-rings, or other
type of fastening, to beginning of extender.
Length of extender (4): Measure along edge of belt, where extender is attached to belt to end of
extender.
3
4
Prong to end of belt
Length, taken for each size (5): Measure along edge of belt, beginning where prong attaches to the belt
or buckle to end of belt.
5
Prong to middle hole
Length, taken for each size (6): Measure along edge of belt, beginning where prong attaches to the belt
or buckle to center of the middle belt hole.
6
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Watches
Watches Measuring
Take all measurements to the nearest 1/8” using a flexible tape measure.
For curved areas stand tape on edge and walk along curve.
Band
Length (1): If closure opens fully measure along edge of watch, excluding closure, end to end.
If butterfly closure measure around band while clasp is closed.
Width (2): Measure straight from top edge of band to bottom edge of band.
Face
Diameter, when circular (3): Measure straight from one edge of watch face to other, at widest part, if
applicable.
Dimensions, when rectangular
Width (4): Measure straight from top edge of watch to bottom edge of watch.
Height (5): Measure straight from side edge of watch to side edge of watch.
1
2
3
5
4
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SECTION 4
FOLDING GUIDELINES
The Nordstrom Direct Folding Guidelines provide detailed instructions about:
• How to fold flat-packed merchandise;
• Which polybag size should be used for each type of flat-packed merchandise.
NW01 Blouses
Finished Dimensions after Folding
Approximate folded dimensions should be either 10” x 12” or 10” x 14”.
Polybag Size
Use polybag size 11” x 14” or 11” x 16”. (For exceptions, use polybag size 11” x 20”.)
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• Do not use pins, stiffeners or cardboard without prior approval.
• Brightly colored silk blouses must be packaged in opaque bags.
• Blouses made of very lightweight materials (i.e., rayon, silk) may require tissue paper.
Folding Preparations:
• All closures must be buttoned, zipped, snapped, etc.
• Place garment face down.
Folding Instructions:
1. Fold the right side over on the fold line.
2. Fold the sleeve back and down to line up with the folded edge.
3. Repeat steps for left side.
4. Fold up tail ¼.
5. Fold bottom portion up to top shoulder fold line.
6. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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Section 4: Folding Guidelines
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NW02 Shirts, Dresses and Jumpers
Finished Dimensions after Folding
Approximate folded dimensions should be either 10” x 12” or 10” x 14”.
Exceptions are allowed for larger size shirts and dresses, which may be folded to 10” x 19”.
Polybag Size
Use polybag size 11” x 14” or 11 x 16. (For exceptions, use polybag size 11” x 20”.)
Garments made of heavy weight material may be folded into a compliant size gusseted polybag (11” x
14” x 3” or 11” x 16” x 3”).
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23”x 10” x 12”).
Notes to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
• Brightly colored silk items must be packaged in opaque bags.
• Tissue may be used on lightweight fabrics (i.e., silks, rayon, polyester, etc.).
Folding Preparations:
• Place garment face down.
• All closures must be buttoned, zipped, snapped, etc.
Folding Instructions:
1. If the item has shoulder pads, fold arms and shoulder pads to the back.
2. Fold the right sleeve over on the fold line.
3. Fold remaining portion back across center.
4. Repeat for the left side.
5. Fold in half by bringing the bottom of the shirt up to the top of the shirt. Exception: For larger size
or longer shirts, fold bottom of shirt up 1/3 and fold 1/3 to the top.
6. Dresses should be folded in half by bringing the bottom of the dress up to the top of the dress and
then folding in half again.
7. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NW03 Women’s Sweaters, Knit Tops & Lightweight Quilted Jackets
Finished Dimensions after Folding
Approximate folded dimensions should be either 10” x 12” or 10” x 14”. (Exceptions may be folded to
10” x 19”.)
Polybag Size
Use polybag size 11” x 14” or 11” x 16”.
For thick or bulky sweaters, use compliant size polybag with gusset (11” x 14” x 3” or 11” x 16” x 3”).
Exceptions: Use polybag size 11” x 20”.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Note to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
Folding Preparations:
• Place garment face down.
• All closures must be buttoned, zipped, snapped, etc.
• If the item has shoulder pads, fold arms and shoulder pads to the back.
Folding Instructions:
1. Fold the right sleeve over on the fold line.
2. Fold remaining portion back across center.
3. Repeat for the left side.
4. Fold in half by bringing the bottom of the sweater to the top of the sweater. (Exception: Fold in
thirds if item is too long to fold in half.)
5. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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38
NW04 Women’s Knit Tops
Finished Dimensions after folding
Approximate folded dimensions should be either 10” x 12” or 10” x 14”. (Exceptions may be folded to
10” x 19”.)
Polybag Size
Use polybag size 11” x 14” or 11” x 16”. (For exceptions, use polybag size 11” x 20”.)
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Note to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
Folding Preparations:
• Place garment face down.
• All closures must be buttoned, zipped, snapped, etc.
• If the item has shoulder pads, fold arms and shoulder pads to the back.
• For turtleneck, fold collar down toward the front of the garment.
Folding Instructions:
1. Fold the right sleeve over on the fold line.
2. Fold remaining portion back across center.
3. Repeat for the left side.
4. Fold in half by bringing the bottom of the sweater to the top of the sweater. (Exception: Fold in
thirds if item is too long to fold in half.)
5. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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39
NW05 Women’s Denim Jeans and Shorts
Finished Dimensions after Folding
Approximate folded dimensions should be either 10” x 12” or 10” x 14”.
Exceptions are allowed for larger size jeans or shorts, which may be folded to 10” x 19”.
Polybag size
Use polybag size 11” x 14” or 11” x 16”. (For exceptions, use polybag size 11” x 20”.)
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
• Clips may be used on pants with belts.
• Tissue may be used for lightweight materials (i.e., rayon or silk).
Folding Preparations:
• Place garment face down.
• Do not button, snap, zip or buckle belt.
Folding Instructions:
1. Fold in half.
2. If needed, fold back rise over and align pant/short to form a straight line.
3. Fold the legs up to the top of the back pocket. (Shorts may be folded ¼ in half instead of in half.)
4. Fold in half again.
5. Place the folded garment into the correct polybag size and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NW06 Women’s Dress Pants, Shorts, Leggings & Stirrup Pants
Finished Dimensions after Folding
Approximate folded dimensions should be either 10” x 12 or 10” x 14”.
Exceptions are allowed for larger size pants, which may be folded to 10” x 19”.
Polybag Size
Use polybag size 11” x 14” or 11” x 16”. (For exceptions, use polybag size 11” x 20”.)
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
• Clips may be used on pants with belts.
• Tissue may be used for lightweight materials (i.e., rayon or silk).
Folding Preparations:
• Place garment face down.
• Do not button, snap or zip.
• The belt must be in belt loops; the buckle must be tucked in front fold.
Folding Instructions:
1. Fold pant on the center crease.
2. The zipper side is tucked in. (Exception: side zipper.)
3. If needed, tuck in front fold and align pant to form a straight line.
4. Fold in half by bringing the bottom of the leg up to the top of the pant.
5. Fold in half again.
6. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NW07 Skirts
Finished Dimensions after Folding
Approximate folded dimensions should be either 10” x 12” or 10” x 14”.
Exceptions are allowed for larger size skirts, which may be folded to 10” x 19”.
Polybag Size
Use polybag size 11” x 14” or 11”x 16”. (For exceptions, use polybag size 11” x 20”.)
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• Do not use pins, stiffeners, cardboard or clips without prior approval. (Exception: Clips may be
used on skirts with belts.)
• Tissue may be used for lightweight materials (i.e., rayon or silk).
Folding Preparations:
• Place garment face down.
• Button, snap, zip or buckle belt.
Folding Instructions:
1. Fold the right side over on the fold line. Fold the left side over on the fold line.
2. Fold the bottom of the skirt up on the fold line.
3. Fold the top of the skirt down on the fold line.
4. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NW08 Broomstick Skirt & Crinkle Skirts
Finished Dimensions after Folding
Approximate folded dimensions must not exceed 11” x 14”.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Note to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
• Include care instructions on maintenance of crinkle effect.
Folding Instructions:
1. Twist garment until it twists in half.
2. Secure at both ends to ensure that skirt remains twisted.
3. Place the twisted garment into the correct size polybag and seal the polybag with clear tape or
heat seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly
vent holes ¼” in diameter and evenly spaced).
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NW09 Skorts
Finished Dimensions after Folding
Approximate folded dimensions should be either 10” x 12” or 10” x 14”.
Exceptions are allowed for larger size skorts, which may be folded to 10” x 19”.
Polybag Size
Use polybag size 11” x 14” or 11” x 16”. (For exceptions, use polybag size 11” x 20”.)
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• Do not use pins, stiffeners or cardboard without prior approval.
• Clips may be used on skirts with belts.
• Tissue may be used for lightweight materials (i.e., rayon or silk).
Folding Preparations:
• Place garment face down.
• Button, snap, zip or buckle belt.
Folding Instructions:
1. Lay flat. Bring legs together and fold over back rise.
2. Fold the right side over on the fold line. Fold the left side over on the fold line.
3. Fold the bottom of the skort to the top of the garment.
4. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NW10 Women’s Outerwear – Heavy Jackets, Coats, Sweaters
Finished Dimensions after Folding
Approximate folded dimensions must not exceed the width of a 14” x 20” polybag.
Shipping Carton
These items may be shipped in the wide shipping carton (23”x 15” x 17”).
Note to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
• Leather and suede must be sent hanging with special protection to prevent fabric
markings. See Section 4: Packaging and Labeling Requirements ("Hanging vs. Flat Packaging
Instructions", "Hanger Requirements" and "Button Covers") in the Nordstrom Direct Supplier
Compliance Manual.
• Tissue may be used if necessary.
Folding Preparations:
• Place garment face down.
• All closures must be buttoned, zipped, snapped, etc.
• If the item has shoulder pads, fold arms and shoulder pads to the back.
• Hoods should be folded down across back.
Folding Instructions:
1. Fold the right sleeve over on the fold line.
2. Fold remaining portion of sleeve back across center.
3. Repeat for the left side.
4. Fold in half by bringing the bottom of the coat/jacket up to the top. (Exception: For longer items,
fold in half and then fold in half again.)
5. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NW11 Multi-Piece Items – Jacket and Pants Set
Finished Dimensions after Folding
Approximate folded dimensions should be either 10” x 12” x 2 ½” or 10” x 14”x 2 ½”.
Polybag Size
Use gusseted polybag size 11” x 14” x 3” or 11” x 16” x 3”.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
• Tissue may be used if necessary.
Folding Preparations:
Jacket: Place top garment face down.
• All closures must be buttoned, zipped, snapped, etc.
Folding Instructions:
1. If the item has shoulder pads, fold arms in back with shoulder pads in back.
2. Fold the right sleeve over on the fold line.
3. Fold remaining portion of sleeve back across center.
4. Repeat for the left side.
Pant: Fold pant on the center crease. (Do not button, snap or zip.)
5. If needed, tuck in front fold (of rise) and align pant to form a straight line.
6. Place pant face down on back of jacket.
7. Fold in half by bringing the bottom of the legs up to the top of the pant.
8. Fold in half again.
All units will be folded within each other. The front view should be the jacket and the back view should
be the pants, skirt or dress.
9. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NW12 Multi-Piece Items – Jacket & Skirt/Dress
Finished Dimensions after Folding
Approximate folded dimensions should be either 10” x 12” x 2 ½” or 10” x 14”x 2 ½”.
Polybag Size
Use gusseted polybag size 11” x 14” x 3” or 11” x 16” x 3”.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
• Tissue may be used if necessary.
Folding Preparations:
Jacket: Place top garment face down.
• All closures must be buttoned, zipped, snapped, etc.
Folding Instructions:
1. If the item has shoulder pads, fold arms in back with shoulder pads in back.
2. Fold the right sleeve over on the fold line.
3. Fold remaining portion back across center.
4. Repeat for the left side.
Skirt/Dress: Place garments face down on back of jacket.
5. Fold in sides of skirt/dress approximately 1”. (If needed, fold in sides further to form a straight
line.)
6. Fold skirt/dress in half by bringing the bottom of the skirt/dress up to the top and then in half
again.
All units will be folded within each other. The front view should be the jacket and the back view should
be the pant, skirt or dress.
7. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NW13 Women’s Overalls
Finished Dimensions after Folding
Approximate folded dimensions should be either 10” x 12” or 10” x 14”.
Exceptions are allowed for larger women’s items, which should be folded to fit to 10” x 19”.
Polybag Size
Use polybag size 11” x 14” or 11” x 16”.
Exceptions: Use polybag size 11” x 20”.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Note to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
Folding Preparations:
• Place garment face down.
• All closures must be buttoned, zipped, snapped, etc.
Folding Instructions:
1. Fold in sides of legs as shown below.
2. Fold garment in quarters. Fold legs up and then fold again at the mid section.
3. Fold the bib portion down so that bib is in front with straps buckled.
4. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NW14 Women’s Robes
Finished Dimensions after Folding
Approximate folded dimensions must not exceed a polybag size of 14” x 20”.
Shipping Carton
This item may be shipped in the wide shipping carton (23” x 15 x 17”).
Note to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
• Tissue may be used on lightweight fabrics (i.e., silks, rayon, polyester, etc.).
Folding Preparations:
• Place garment face down.
• All closures must be buttoned, zipped, snapped, etc.
• Lay robe belt flat on back of garment.
Folding Instructions:
1. If the item has shoulder pads, fold the sleeves in back, leaving shoulder pads facing the front.
2. Fold the right sleeve over on the fold line.
3. Fold remaining portion back across center.
4. Repeat for the left side.
5. Fold in half by bringing the bottom of the robe to the top. Fold in half again.
6. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NW15 Panties & Swimsuit Bottoms
Finished Dimensions after Folding
Appropriately folded item should fit into a 6” x 9” polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• The use of a lightweight stiffener is recommended.
• Tape may be used to secure panty to stiffener.
• Do not use pins, clips or chipboard stiffeners.
• Hygiene liners must be in place on all panties and swimsuit bottoms.
Folding Instructions:
1. Place item right side down.
2. Fold left and right sides in and bottom up.
3. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
Important Note: If items are packaged in presentation boxes, each box must be individually polybagged
and sealed.
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NW16 Bras & Swimsuit Tops
Finished Dimensions after Folding
Appropriately folded item should fit into a 6” x 9” polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• The use of a lightweight stiffener is recommended.
• Tape may be used to secure item to stiffener.
• Do not use pins, clips or chipboard stiffeners.
Folding Instructions:
1. With closures fastened, fold straps back into cups.
2. Fold in half.
3. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NW17 Body Suit & One Piece Swimsuit
Finished Dimensions after Folding
Appropriately folded item should fit into a 9” x 14” polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• The use of a lightweight stiffener is recommended.
• Tissue may be used for lightweight materials.
• Do not use pins.
• Hygiene liners must be in place.
Folding Instructions:
1. Place garment face down. Center stiffener on back of garments.
2. Fold down straps. Fold in left and right sides.
3. Fold into thirds.
4. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NW18 Pareo/Scarves/Wraps/Ponchos
Finished Dimensions after Folding
Approximate folded dimensions should be either 10” x 12” or 10” x 14”.
Exceptions are allowed for bulky wraps or ponchos, which may be folded to 10” x 19”.
Polybag Size
Use polybag size 11” x 14” or 11” x 16”. For exceptions, use polybag size 11” x 20”.
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the narrow (23” x 10” x 12”) or short narrow (23” x 10” x 6”)
shipping carton.
Notes to Remember
• Do not use pins or clips.
• Tissue or lightweight stiffener may be used if necessary.
Folding Instructions:
1. Fold in half.
2. Fold in half again.
3. Fold until approximate dimensions listed above are reached.
4. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NU01 Socks & Hosiery
Polybag size
Use a polybag size that best fits the item to be packaged, not exceeding 11” x 14”.
Try to allow no more than 1” of space between the edge of the garment and the polybag.
Shipping Carton
These items must be shipped in the narrow (23” x 10” x 12”) or short narrow (23” x 10” x 6”)
shipping carton.
Notes to Remember
• Place item in the correct size polybag and seal the polybag with clear tape or heat seal.
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NM01 Men’s Shirts – Casual
Finished Dimensions after Folding
Approximate folded dimensions should be 11” x 17”.
Polybag Size
Use polybag size of approximately 11” x 18”.
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• Cardboard, tissue and inserts are required.
• Do not use pins.
Folding Instructions:
1. Place shirt face up.
2. Make sure all closures are buttoned.
3. Turn garment face down.
4. Place pre-cut tissue paper across back.
5. Fold right side back along fold line as shown.
6. Layer long sleeves (arms) across back along fold line as shown.
7. Repeat for left sleeve.
Short Sleeves
a. Angle right sleeve across front of shirt.
b. Attach with plastic clip.
8. Fold up tail.
9. Fold in half by bringing bottom of shirt to the top. (See final product illustration.)
10. Place shirt face up.
11. Place paper collar insert underneath collar.
12. Insert collar stays, if applicable.
13. Place plastic collar insert inside the collar.
14. Place butterfly insert (optional).
15. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
[See next page for illustration.]
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NM01 Men’s Shirts – Casual (cont.)
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NM02 Men’s Shirts - Dress
Finished Dimensions after Folding
Approximate folded dimensions should be no larger than 11” x 17” x 1½”.
Polybag Size
Use polybag size 12” x 18” or 11” x 20”.
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• Cardboard, tissue and inserts are required.
• Do not use pins. Exception: When pins are required.
Folding Instructions:
1. Place shirt face up.
2. Make sure all closures are buttoned.
3. Turn garment face down.
4. Place pre-cut tissue paper across back.
5. Place shirt cardboard across back and insert tab into collar.
6. Fold right side back along fold line as shown.
7. Layer long sleeves (arms) across back along fold line as shown.
8. Repeat for left sleeve.
Short Sleeves
a. Angle right sleeve across front of shirt.
b. Attach with plastic clip.
9. Fold up tail.
10. Fold in half by bringing bottom of shirt to the top. (See final product illustration.)
11. Place shirt face up.
12. Place paper collar insert underneath collar.
13. Insert collar stays if applicable.
14. Place plastic collar insert inside the collar.
15. Place single button hold under the collar and over the top button.
16. Place butterfly insert (optional).
17. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
[See next page for illustration.]
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NM02 Men’s Shirts – Dress (cont.)
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NM03 Men’s Tees & Polo Shirts
Finished Dimensions after Folding
Approximate folded dimensions should be 14” x 12”.
Polybag Size
Use polybag size of approximately 14” x 16”.
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the wide shipping carton (23” x 15” x 17”).
Notes to Remember
• Do not use pins, stiffeners or cardboard without prior approval.
• Tissue may be used.
Folding Preparations:
• Place garment face down
• All closures must be buttoned, snapped, zipped, etc.
Folding Instructions:
1. Use fold lines shown in illustration below.
2. Fold the right sleeve over on the fold line.
3. Fold remaining portion back across center.
4. Repeat for the left sleeve.
5. Fold in half by bringing the bottom of the shirt up to the top of the shirt. (Exception: If shirt is
longer, fold bottom of shirt up 1/3 and fold 1/3 to the top.)
6. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NM04 Men’s Denim Jeans & Shorts
Finished Dimensions after Folding
Approximate folded dimensions should be 19” x 14”.
Polybag size
Use polybag size of approximately 14” x 20”.
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the wide shipping carton (23” x 15” x 17”).
Notes to Remember
• Do not use pins, stiffeners or cardboard without prior approval.
• Clips may be used on pants with belts.
Folding Preparations:
• Place garment face down.
• Do not button, snap, zip or buckle belt.
Folding Instructions:
1. Use fold lines shown in illustration below.
2. Fold in half.
3. If needed, fold back rise over and align pant/short to form a straight line.
4. Fold the legs up to the top of the back pocket. (Shorts can be folded ¼ in half instead of in half.)
5. Fold pants in half again.
6. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NM05 Men’s Dress & Casual Pants
Finished Dimensions after Folding
Approximate folded dimensions should be 19” x 14”.
Polybag Size
Use polybag size of approximately 14” x 20”.
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the wide shipping carton (23” x 15” x 17”).
Notes to Remember
• Do not use pins, stiffeners or cardboard without prior approval.
• Clips may be used on pants with belts.
• Tissue may be used for lightweight materials (i.e., rayon or silk).
Folding Preparations:
• Place garment face down.
• Do not button, snap or zip.
• The belt must be in the belt loops; the buckle must be tucked in front fold.
Folding Instructions:
1. Use fold lines shown in illustration below.
2. Fold pant on the center crease.
3. The zipper side is tucked in.
4. If necessary, tuck in front fold and align pant to form a straight line.
5. Fold in half by bringing the bottom of the leg up to the top of the pant.
6. Fold in half again.
7. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NM06 Men’s Casual & Cargo Shorts
Finished Dimensions after Folding
Approximate folded dimensions should be 19” x 14”.
Polybag size
Use polybag size 20” x 15”.
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the wide shipping carton (23” x 15” x 17”).
Notes to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
• Clips may be used on pants with belts.
• Tissue may be used for lightweight materials (i.e., rayon, silk, etc.).
Folding Preparations:
• Place garment face down.
• Do not button, snap or zip.
• The belt must be in the belt loops; the buckle must be tucked in front fold.
Folding Instructions:
1. Use fold lines shown in illustration below.
2. Fold pant on the center crease.
3. The zipper side is tucked in.
4. If necessary, tuck in front fold and align short to form a straight line.
5. Fold in half by bringing the bottom of the leg up to the top of the short.
6. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NM07 Men’s Sweatpants & Sports Shorts
Finished Dimensions after Folding
Approximate folded dimensions should be 16” x 14”.
Polybag size
Use polybag size of approximately 14” x 20”.
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• Do not use pins, stiffeners or cardboard without prior approval.
• Clips may be used on pants with belts.
Folding Preparations:
• Place garment face down.
• Do not button, snap, zip or buckle belt.
Folding Instructions:
1. Use fold lines shown in illustration below.
2. Fold in half.
3. If necessary, fold back rise over and align pant to form a straight line.
4. Fold the legs up to the top of the back waistline. (Shorts may be folded ¼ instead of half.)
5. Fold pants in half again.
6. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NM08 Men’s Outerwear – Heavy Jackets, Coats
Finished Dimensions after Folding
Approximate folded dimensions should be 19” x 13”.
Polybag Size
Use polybag size of approximately 20” x 14”.
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the wide shipping carton (23” x 15” x 17”).
Notes to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
• Leather and suede must be sent hanging with special protection to prevent fabric
markings. See Section 4: Packaging and Labeling Requirements ("Hanging vs. Flat Packaging
Instructions", "Hanger Requirements" and "Button Covers") in the Nordstrom Direct Supplier
Compliance Manual.
• Tissue may be used if necessary.
• Compliant hangers that can hold the weight of the garment must be used. Hangers used for
leather and suede garments must be made of dense plastic and must be devoid of ridges.
Folding Preparations:
• Place garment face down.
• All closures must be buttoned, zipped, snapped, etc.
• Hoods should be folded down across the back.
Folding Instructions:
1. Fold the right sleeve over on the fold line.
2. Fold the remaining portion back across center.
3. Repeat for the left side.
4. Fold in half by bringing the bottom of the coat/jacket up to the top. (Exception: For longer items
fold in half and then fold in half again.)
5. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NM09 Men’s Outerwear – Light Jackets & Sweaters
Finished Dimensions after Folding
Approximate folded dimensions should be 19” x 13”.
Polybag Size
Use polybag size of approximately 14” x 20”.
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the wide shipping carton (23” x 15” x 17”).
Notes to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
• Leather and suede must be sent hanging with special protection to prevent fabric
markings. See Section 4: Packaging and Labeling Requirements ("Hanging vs. Flat Packaging
Instructions", "Hanger Requirements" and "Button Covers") in the Nordstrom Direct Supplier
Compliance Manual.
• Tissue may be used if necessary.
• Compliant hangers that can hold the weight of the garment must be used. Hangers used for
leather and suede garments must be made of dense plastic and must be devoid of ridges.
Folding Preparations:
• Place garment face down.
• All closures must be buttoned, zipped, snapped, etc.
• Hoods should be folded down across the back.
Folding Instructions:
1. Fold the right sleeve over on the fold line.
2. Fold the remaining portion back across center.
3. Repeat for the left side.
4. Fold in half by bringing the bottom of the coat/jacket up to the top. (Exception: For longer items
fold in half and then fold in half again.)
5. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NM10 Men’s Robes
Finished Dimensions after Folding
Approximate folded dimensions should be 19” x 14”.
Polybag Size
Use polybag size of approximately 14” x 20”.
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the wide shipping carton (23” x 15” x 17”).
Notes to Remember
• Do not use pins, stiffeners or cardboard without prior approval.
• Clips may be used.
• Tissue may be used.
Folding Preparations:
• Place garment face down.
• All closures must be buttoned, snapped, zipped, etc.
• Lay robe belt on back of garment.
Folding Instructions:
1. Use fold lines shown in illustration below.
2. Fold the right sleeve over on the fold line.
3. Fold remaining portion back across center.
4. Repeat for the left side.
5. Fold in half by bringing the bottom of the robe up to the top and fold again to the top.
6. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NM11 Men’s Swimming Trunks
Finished Dimensions after Folding
Approximate folded dimensions should not exceed 19” x 14”.
Polybag size
Use polybag size of approximately 14” x 20”.
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”)
Notes to Remember
• Clips may be used on trunks.
• Do not use pins.
• Stiffeners may be used for lightweight materials.
Folding Preparations:
• Place garment face down.
• Do not button or snap.
Folding Instructions:
1. Use fold lines shown in illustration below.
2. Fold in half.
3. If necessary, fold back rise over and align short/trunks to form a straight line.
4. Fold in half by bringing the bottom of the leg up to the top of the short/trunk. (If the shorts/trunks
are ¾ length then fold in thirds.)
5. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
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NM12 Men’s Furnishings – Multi-pack Undershirts
Finished Dimensions after Folding
Approximate folded dimensions should be 7” x 9 ½”.
Polybag Size
Use polybag size of approximately 8” x 10”.
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• A lightweight stiffener such as cardboard is recommended.
• Clips are recommended.
Folding Instructions:
Shirt # 1 (Front)
1.
2.
3.
4.
5.
6.
7.
Place shirt face down.
Place cardboard 3” from bottom hem.
Fold bottom of shirt over cardboard.
Fold shirt up over cardboard.
Fold shirt again.
Fold sleeves on fold line (left side/right side).
Fold sleeves around cardboard.
Shirt # 2 (Middle)
1. Place shirt face up.
2. Follow shirt #1 instructions, excluding cardboard.
Shirt # 3 (Back)
1. Place shirt face up.
2. Follow shirt #1 instructions.
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NM13 Men’s Furnishings – Boxers & Briefs
Finished Dimensions after Folding
Appropriately folded item should fit into a 6” x 9” polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”).
Notes to Remember
• The use of a lightweight stiffener is recommended.
• Tape may be used to secure boxers/briefs to stiffener.
• Do not use pins, clips or chipboard stiffeners.
• Hygiene liners must be in place on all boxers/briefs.
Folding Instructions:
1. Place item right side down.
2. Fold left and right sides in and bottom up.
3. Place the folded garment into the correct size polybag and seal the polybag with clear tape or heat
seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly vent
holes ¼” in diameter and evenly spaced.)
Important Note: If items are packaged in presentation boxes, each box must be individually polybagged
and sealed.
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NM14 Men’s Ties
Shipping Carton
These items must be shipped in either the narrow (23” x 10” x 12”) or short narrow (23” x 10” x 6”)
shipping carton.
Notes to Remember
• Ties must be placed in a presentation box.
• Ties not shipped in a presentation box must be reprocessed at our Cedar Rapids facility. The
vendor will be responsible for any associated costs and/or expense offset charges.
• Each tie box must be shrink-wrapped or polybagged with a Nordstrom Direct barcode sticker on
the outside of wrap or bag.
Folding Instructions:
Option #1
1. Fold tie in half, tail tucked behind label.
2. Fold again in 1/3.
3. Place tie into an approximately 6” x 8” x 1¼” presentation box. (Tissue paper is optional.)
4. Shrink-wrap or polybag and seal.
5. Apply Nordstrom Direct barcode sticker to the outside of wrap or bag.
Option #2
1. Roll tie from narrow end to wide end.
2. Place tie into a 3”-4” cube-shaped box 3”-4” deep. (Tissue paper is optional.)
3. Follow Option #1 steps 4 and 5 (above).
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70
SECTION 5
PACKAGING AND LABELING REQUIREMENTS
Packaging Guidelines
The following guidelines will provide you with a clear picture of how your merchandise is to be packaged
for shipment to our Cedar Rapids Fulfillment Center (Store 808/DC 599).
Merchandise must be packaged according to these guidelines. Any variances will cause delays and may
result in non-compliance chargebacks. (For information about chargebacks, see “Addendum – Non
Compliance Offset Fees” on the webpage at www.nordstromsupplier.com.)
If you have any questions about these guidelines, please call Floor Ready at (877) 444-1313 (option 1).
Packing
Packing: Pack each purchase order separately.
One SKU per carton: Pack one style, color and size (SKU) per carton. If a single SKU does not
completely fill a carton, leave the carton partly empty.
Overages of presentation materials may be included with your shipment. Clearly separate packaging
overages from the rest of your purchase order and mark the outside of the shipping carton containing
them with “PACKAGING OVERAGES.”
Packaging Materials
Nordstrom is an environmentally responsible company. We encourage the use of environmentally
sensitive packaging materials (recycled and recyclable). Avoid excess packaging by using material that
maximizes protection while minimizing an environmental impact.
Acceptable Packaging Materials
Cardboard partition/dividers, cardboard fittings, corrugated cardboard, and kraft paper.
The use of molded polystyrene, bubble wrap, micro-foam, Instapak foam packaging, and inflated
polyethylene air packets is tolerated, but discouraged due to the increasing difficulty of disposing these
items.
Unacceptable Packaging Materials
Expanded polystyrene loose fill “peanuts”, straw, fiberglass, real popcorn, hard plastic, newspaper, and
bamboo.
Hanging vs. Flat
Please review the table on the next page for instructions on how to determine whether to ship your
merchandise as flat folded or hanging items. Contact Floor Ready Management immediately if you have
any questions or concerns about flat folded/hanging packaging.
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Section 5: Packaging and Labeling Requirements
71
Velvets
Wool
Hanging vs. Flat
Packaging Instructions
Jacket
Skirts
Pants
Robes &
& Pant
and
Sleepwear
or
Dresses
Dress
Sets
H
H
H
F
Blouses
Blazers
and
Jackets
Coats
Foundations
Swimwear
Kidswear
Special
Occasion
& Bridal
Accessories
All Other
H
H
H
F
F
H
H
F
F
F
H
H
F
H
H
F
F
F
F
H
F
F
H
H
H
F
H
H
H
F
F
H
H
F
F
H
F
H
H
H
H
H
F
H
H
H
F
H
F
H
F
F
F
H
F
H
H
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
F
H
H
H
F
H
H
H
F
F
F
H
F
F
H
H
H
F
H
H
H
H
F
H
H
F
F
F
F
F
H
F
H
F
F
F
H
F
H
F
F
F
F
F
F
F
F
F
H
F
F
F
F
Structured with
Shoulder Pads,
Boning, or Piping
Leather & Suede
Linen
Cotton
Denim/Twill/Rayon
Ornamentation,
Beads or Sequins
Fully Pleated
(seam to seam)
Jersey, Knits, and
Sweaters
100% Silk
F = Flat: Individually polybagged, securely taped (no hangers).
H = Hanging: Hung on appropriate size hanger and bagged and bottom of bag sealed or taped 2’ below length of garment.
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72
Polybags for Folded & Flat Merchandise
•
•
All merchandise must be individually polybagged.
Units sold as sets and using one UPC number must be packed in the same polybag.
Polybag Composition
Polybags for folded merchandise must be made of clear polyethylene (poly) and be a minimum of .00125
inches (.03125 mm or 1 ¼ mil) thick.
Sizes
Recommended polybag sizes for specific merchandise types are shown below.
The maximum allowable polybag size is 14” x 20”. Any merchandise packaged in polybags exceeding this
maximum size will fail the quality audit.
Recommended Polybag
Dimensions
6” X 9”
9” x 14”
11” x 14”
or
11” x 16”
11” x 18”
11” x 14” x 3”
or
11” x 16” x 3”
14” x 20”
14” x 16”
Merchandise Type
Lingerie, Tights, Socks, Foundations, Men’s
Underwear, 2 pc. Swimwear, Men’s Ties
1 pc. Swimwear
Denim Jeans & Shorts, Dress Pants,
Leggings, Stirrup Pants, Skorts, Skirts,
Blouses, Dresses, Jumpers, Tees,
Sweaters, Lightweight Outerwear, Overalls
Extended Sizes
Multi-piece Items, Thick or Heavyweight
Materials
Heavyweight Outerwear, Robes, Bulky Hand
Knit Sweaters, Robes, Men’s Shorts, Men’s
Outerwear, Men’s Turtlenecks, Men’s
Sweatpants/Sweatshirts
Men’s Tees/Polo Shirts
Sealing
Polybags must be sealed securely so that merchandise remains in the polybag at all times. Use one of the
following sealing methods:
Heat Sealing
Taping: Entire length of open end with one piece of 2 inch wide tape.
Self-sealing bags may also be used.
Mandatory Safety Warning
All poly-bags must be marked with this safety warning, printed in black and in a font size that is at least 20points.The warning label is required to be in English, French and Spanish.
WARNING: TO AVOID DANGER OF SUFFOCATION, KEEP THIS
BAG AWAY FROM BABIES AND CHILDREN. DO NOT USE IN CRIBS, BEDS,
CARRIAGES OR PLAYPENS. THIS BAG IS NOT A TOY
AVERTISSEMENT: POUR EVITER TOUT DANGER DE
SUFFOCATION, GARDEZ CE SAC HORS DE LA PORTÉE DES BÉBÉS ET
DES ENFANTS. NE PAS UTILISER DANS UN LIT D’ENFANT, LITS, LANDAUS
OU PARCS POUR BÉBÉS. CE SAC N’EST PAS UN JOUET.
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73
PRECAUCION: PARA EVITAR EL PELIGRO DE ASFIXIA, MANTENGA ESTA BOLSA LEJOS DE
BEBÉS Y NIÑOS. NO LA USE EN
CUNAS, CAMAS, CARREOLAS O CORRALES DE JUEGO. ESTA BOLSA
NO ES UN JUGUETE.
Vent Holes
Polybags sealed using the heat-sealing method must have three half-moon or butterfly-vent holes. The
vents must be approximately 1/4" in diameter, evenly spaced and must not interfere with any printing on
the polybag.
Accessories, Gifts, Cosmetics, Footwear and Oversized Items
Jewelry cards
Jewelry cards help to reduce damage during shipment. The following items must be placed on a jewelry
card:
• Earrings
• Hair Accessories (with the exception of headbands)
• Rings
• Necklaces
• Broaches/Pins
• Tie Clips
• Cuff Links
Presentation Jewelry Boxes
Each item must then be placed in a vendor generic jewelry box with a ½” cotton liner. Box size must be
no smaller than 3 ½” x 3 ½” x 1” (standard jewelry gift box size).
* If the dimensions of presentation box are not large enough to accommodate product (i.e. cuff bracelet) it
is acceptable to bubble wrap the merchandise then individually polybag with the barcode sticker on the
outside of the polybag.
Source for Jewelry Boxes
Presentation jewelry boxes may be ordered from:
J.P. Gasway Company
Contact: Debbie Lovetinsky
Phone: (800) 255-5885
Email: [email protected]
Website: www.jpgasway.com
These boxes may also found at most packaging specialty stores.
Polybags/Shrink-wrap
Once the jewelry or accessory item has been placed in a presentation jewelry box, each box must then be
placed in a size-appropriate polybag. Fold the open end of the bag over the end of the box to create a
professional looking presentation, and seal securely by heat sealing or with two pieces of clear ¾“ tape.
Shrink-wrap is an acceptable alternative to polybags. The polybags or shrink-wrap must be made of clear
polyethylene (poly) and must be a minimum of 1.5 mils (.03125mm) thick.
Watches
Watches must be packaged in individual watch cases or boxes, in a size-appropriate presentation jewelry
box with a ½” cotton liner. Each watch box must be polybagged, with a Nordstrom Direct barcode sticker
affixed to the outside of the bag.
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74
Necklaces - Multi Strand
Multi Strand Necklaces must be wrapped in tissue length wise and placed in large necklace box. Each
necklace box must be polybagged, with a Nordstrom Direct barcode sticker affixed to the outside of the
bag.
Sunglasses
Sunglasses must be packaged and shipped in sunglass cases. When using soft sunglass cases place
each soft case in a vendor generic presentation box. Each sunglass case or sunglass presentation box
must be polybagged, with a Nordstrom Direct barcode sticker affixed to the outside of the bag.
Belts
Belts should be coiled so that the right side of the belt faces out. Do not ship belts flat and do not include
plastic hangtags on belts. Each belt must be polybagged, with a Nordstrom Direct barcode sticker affixed
to the outside of the bag.
Metal or chain belts that are prone to damage or tangling should be packaged in individual presentation
boxes or bubble bags.
Handbags
All Department 56 & 105 handbags require a “dust cover” in addition to a polybag.
Hats
As necessary to retain their shape, hats may be stuffed with tissue paper or other appropriate dunnage
material. Each hat must be polybagged, with a Nordstrom Direct barcode sticker affixed to the bag.
Hosiery
Exposed Hosiery must be individually polybagged (to protect Hosiery from damage) sealed and with a
Nordstrom Direct barcode sticker affixed to the outside of the bag. If the Hosiery is not exposed there is no
need to polybag.
Socks/Tights/Slipper Socks
Must be individually polybagged, heat sealed with a Nordstrom Direct barcode sticker affixed to the
outside of the bag.
Multi-packs
Each pair or unit should be packaged individually unless the purchase order indicates that the
merchandise is to be sold in multiples.
Men’s Ties
Ties must be placed in a presentation box. Each tie box must be polybagged, with a Nordstrom Direct
barcode sticker affixed to the outside of bag.
Bottled Liquids/Lotions
To prevent leakage during shipping ALL caps and lids (including twist caps) on bottled liquids or lotions
must be secured with a tamper proof seal or be taped down.
Cosmetics
Tamper resistant seals must be included on all cosmetic merchandise. In addition, all cosmetic items
must be completely sealed, with shrink-wrapping or heat sealing being the preferred methods. Liquid
items must be protected with a layer of bubble wrap and a size-appropriate polybag.
Diffusers
To prevent opening, loosening and leaking during shipping to Nordstrom and customers, ALL caps, lids,
corks, twists must be heat sealed at the neck and lid.
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Section 5: Packaging and Labeling Requirements
75
Footwear
•
•
•
•
Shoes must be packed one layer deep, with shoebox labels facing the top of the carton.
Each shoebox must be rubber banded unless it is lip-locked.
Each shoebox must be marked with a UPC barcode.
Micro Mold Chip in each shoe box.
Gifts
Glass/Fragile Items
Fragile items include, but are not limited to, glass, stemware, ceramics, mirrors, beaded garlands, table
top items, hurricanes, and candlestick holders and candles.
• Fragile or breakable items must be packed with cushioning material (i.e., bubble-wrap, foam,
corrugate) around the top, bottom, and all four sides to limit interior movement and protect against
vibration, shock and compression encountered in transit. A drop and vibration test should be
performed on the individual package. (See Carton Transit Testing in Section 5: Shipping and
Cartons for testing requirements.)
• Barware must be packed in inner packs of 4.
• Delicate stemware pieces sold as a set in inner packs of 4 or must be individually wrapped in
bubble-wrap or 3/32” micro-foam interior corrugated dividers and then placed in a presentation
box.
• Delicate stemware sold as a single item must be individually wrapped in bubble-wrap or place
stemware in a 3/32” micro-foam interior. Each single item must be placed in an individual
presentation box.
• Beaded garlands and all items with loose, delicate pieces:
• Individually poly-bag or box each item;
• Provide protective packaging, such as a layer of bubble wrap, paper or other cushioned
material, around each poly-bagged item;
• Label the outside of each poly-bag with the style number.
Multi-Piece Gift Items/Sets
Should have only one UPC barcode per set. The barcode sticker may be attached to the bottom of the
outermost box containing all pieces, and not label each piece with-in the set.
Gift Tins
When a gift tin is used for packaging and presentation purposes, it must be wrapped in a layer of bubble
wrap with the UPC barcode sticker affixed to the outside of the bubble wrap.
Re-Shipper/Ship-Alone Requirement For Oversized Items
Re-shipper/ship alone packaging is for products that are deemed too large in size or weight to pack with
other items. These products ship to the end customer in the vendor packaging due to the limited
availability of stock cartons in our fulfillment centers. All items deemed as oversized must be packaged
individually so they can ship to the end customer and survive the rigors of small parcel shipping.
Oversized
Any individual selling unit that the packaged size measurements exceed the shipping carton
measurements listed below or is over 25 pounds. Merchandise exceeding these measurements or weight
must be shipped in “customer ship ready cartons” as single units safe for transit in a small package
environment.
Shipping carton dimensions:
1. 25” long x 17” wide x 19” deep/high
2. 33” long x 16” wide x 10” deep/high
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These restrictions are based on the measurements of the packaged size not the assembled size (e.g.
shoe box vs. height of boot or size of the stroller box vs. size of the assembled stroller
All merchandise deemed oversized is subject to these requirements, unless otherwise negotiated between
your company and our Merchandiser and/or Floor Ready Management Team. Specific exclusions must be
approved and documented in writing.
Packaging Requirements for Oversized Items
Vendors are expected to deliver merchandise in prepackaged units exactly as they are to be sold to the
customer. (Inserts, advertisements, etc. [except instruction sheets] are not to be included in the packaging
without prior approval.)
•
•
•
•
•
•
•
•
•
Shipping cartons must be constructed of corrugated cardboard with a minimum bursting strength of
200lbs per square inch (18 kg/cm) to prevent crushing.
Re-shipper container must have cartons clearly marked ‘Re-Shipper.’
All merchandise must be packaged by selling unit.
Vendor must list manufacturing style # and description on the outside of re-shipper carton.
Vendor must list Country of Origin on the outside of the re-shipper carton.
When applicable, the color and size should be listed on outside of the re-shipper carton.
Re-shipper cartons must be the appropriate size and strength to protect the merchandise contained
inside.
Product contained in a re-shipper carton must be centered and protected by packing materials so
there is a minimum of 3 inches between the item and the inner wall of the corrugated box.
Large or oversize packages must have some sort of reinforcement in the center of the carton to
prevent collapse under extreme weight conditions (typical stacking in a ship-alone environment).
Packaging must be consistent
• box measurements
• weight
• inner packaging
Merchandise must be packed in a new box. No markings other than those of the vendor (carton
label/GS1-128 or carton content) and/or box maker should be on carton. If vendor or product logos are
printed on the outside of the carton there must be no indication the package was intended for any product
other than the product contained inside. Recycled cartons may not be used to ship merchandise.
Special handling instructions (i.e. ‘Fragile’, ‘Glass’ or directional arrows) must be used and are helpful to
Nordstrom package handlers. However, the use of these warning signs does not supplant the packaging
requirements outlined in this document.
Carton Sealing for Oversized Items
• Cartons (top and bottom) must be sealed with ONE KIND of tape.
• Use 2” or 3” (inch) patterned vinyl tape or paper-reinforced security tape.
• Do not use cellophane or clear tape.
• Do not consolidate or seal with bands, staples, strings, straps or any sealant other than tape.
• All tapes must be moisture/temperature resistant and have an adhesive quality that resists drying in
transit.
• The tape pattern (if any) may be anything that will make it easy to determine that the carton seal has
been broken.
Nordstrom Direct Supplier Compliance Manual
Section 5: Packaging and Labeling Requirements
77
Fine Jewelry
All fine jewelry must be pre-packaged in a Nordstrom label jewelry box as described below. Using this
packaging ensures a standardized presentation of fine jewelry purchases for our customers.
How to Order
Locate the jewelry type on the chart below to identify the corresponding box type and box item number.
Jewelry Type
Box Description
Box Item Cost per Dozen
Number
All stud earrings
Stud Earring
CW31
$72.48
Drop earrings less than 1 1/4" in length
All other earrings
Medium Pouch
083C
$31.32
Chains and necklaces, cost less than $200
-and089R
$308.40
All anklets
Packer for Medium Pouch
Chains, cost $200 or greater
Deep Brooch
All necklaces
Bracelets, cost $200 or greater
Pendants, cost less than $500
Pendant
CW55
$172.20
Pendants, cost $500 or greater
Pearl strands, cost $500 or greater
Pearl strands, cost less than $500
Small Necklace
089R
$308.40
083D
$52.32
All rings
Large Pouch -andPacker for Large Pouch
Single Ring
CW08
$69.48
All toe rings
All body jewelry
Small Pouch -andPacker for Small Pouch
CW08
$69.48
Complete the “Nordstrom Direct Jewelry Item Requisition Form” on the next page. Fax or email the
completed form to the Bufkor. Your jewelry box order will be shipped to you via ground service. Vendors
are responsible for the cost of the jewelry boxes and for any associated freight charges. Billing for
the box order will take the form of a claim keyed by Nordstrom Direct. You will be sent a claim summary
detailing your jewelry box purchases. You will not receive an invoice from Bufkor.
Fine Jewelry items must be packaged in the following manner:
Fine Jewelry Box: Place each item in its designated jewelry box type.
Polybagging: Place each box in a size-appropriate polybag. Seal the polybag using either heat-sealing
or tape. (A self-sealing bag may also be used.)
Barcode Sticker: Place the barcode sticker on the upper right-hand corner of the polybag.
Fine Jewelry must be shipped to the Cedar Rapids Fulfillment Center (Store 808/DC 599) using one of
the following methods.
US Ground Mail: Registered Mail, signature required, declare FULL VALUE, “Attn: Front Desk.”
US Air Mail: Express Mail, signature required, declare FULL VALUE, “Attn: Front Desk.”
The purchase order number must be clearly indicated on the outside of the shipping carton.
Address the shipment to:
Cedar Rapids Fulfillment Center (Store 808/DC 599)
7700 18th Street SW
Cedar Rapids, IA 52404
Attn: Front Desk
Nordstrom Direct Supplier Compliance Manual
Section 5: Packaging and Labeling Requirements
78
DATE:
NORDSTROM FINE JEWELRY
PACKAGING ORDER FORM
REFERENCE
MODEL
DESCRIPTION
DZ. PER
CARTON
CW02
DOUBLE RING
1
# OF
CARTONS TO
ORDER
TOTAL
DZ.
PRICE
PER DZ
$
72.48
0
CW08
SINGLE RING
2
$
69.48
CW28
EARRING FLAP
2
$
90.00
0
CW31
EARRING STUD
1
Nordstrom Direct Supplier Compliance Manual
Section 5: Packaging and Labeling Requirements
$
EXTENSION
$
-
$
-
72.48
79
CW55
EAR./PEN.
COMBO
3
0
$
172.20
$
-
CW57
BROOCH (NO
PAD)
3
0
$
131.76
$
-
CW74
BRACELET
1
0
$
147.96
$
-
CW96
NECKLACE
1
0
$
261.36
$
-
083A
SM. POUCH
W/ DIVIDER
1
$
16.32
$
0
083C
MED. POUCH
W/ DIVIDER
2
Nordstrom Direct Supplier Compliance Manual
Section 5: Packaging and Labeling Requirements
$
-
31.32
80
SHIP:
UPS OVERNIGHT
083D
LG. POUCH
W/DIVIDER
1
089R
NECKLACE
FOLDER
1
Mark with an
'X'
$
0
$
-
TOTAL
$
-
STREET:
UPS 2
DAY
CITY:
UPS 3
RD
DAY
STATE:
Freight Charges to be determined on
the day the order ships.
$
308.40
SHIP TO:
ND
UPS GROUND
52.32
ZIP:
CONTACT:
TEL #:
SUBMIT ORDERS TO: EDGARDO LINARES / BUFKOR INC.
EMAIL: [email protected]
FAX: (727) 572-0746
When submitting via email, please make sure to save this
document on your hard drive and send it as attachment.
Questions: Please call (800) 365-9991 Ext. 4220
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Section 5: Packaging and Labeling Requirements
81
Polybags for Hanging Merchandise
Note: ALL hanging merchandise must be individually polybagged unless the units are sold in
multiples/sets. In those cases, the hanging items should be packed in the same hanging polybag.
Composition
Hanging polybags must be made of clear polyethylene (poly) and be a minimum of .0015 inches thick.
Sizes
Required polybag sizes are listed below.
Note: The hanging polybag must extend a minimum of 2" and a maximum of 3" in length below the
garment.
Note: Wedding Dresses require extra long, full length polybags. Ensure that the Wedding Dress is in the
appropriate size length and width bag, securely sealed to avoid bursting, tearing, ripping.
HANGING POLYBAG SIZES
Size
SMALL
MEDIUM
LARGE
Dimensions
21” x 3” x 34”
53.3cm x 7.62cm x 86.36cm
21” x 3” x 48”
53.34cm x 7.62cm x 121.92cm
Merchandise Types
Blouses, Women’s Pants, Shorts,
Vests
Blazers, Men’s Pants, Dresses,
Some Coordinates, Sportcoats
21” x 3” x 72”
53.34cm x 7.62cm x 182.88cm
Some Coordinates, Long Dresses,
Jumpsuits
Sealing
Polybags must be sealed securely so that merchandise remains in the polybag at all times. Use one of the
following sealing methods:
• Heat Sealing
• Taping: Entire length of open end with one piece of 2 inch wide tape.
Note: Do not tie the bottom of polybag or use staples to close.
Mandatory Safety Warning
All poly-bags must be marked with this safety warning, printed in black and in a font size that is at least 20points.The warning label is required to be in English, French and Spanish.
WARNING: TO AVOID DANGER OF SUFFOCATION, KEEP THIS
BAG AWAY FROM BABIES AND CHILDREN. DO NOT USE IN CRIBS, BEDS,
CARRIAGES OR PLAYPENS. THIS BAG IS NOT A TOY
AVERTISSEMENT: POUR EVITER TOUT DANGER DE
SUFFOCATION, GARDEZ CE SAC HORS DE LA PORTÉE DES BÉBÉS ET
DES ENFANTS. NE PAS UTILISER DANS UN LIT D’ENFANT, LITS, LANDAUS
OU PARCS POUR BÉBÉS. CE SAC N’EST PAS UN JOUET.
PRECAUCION: PARA EVITAR EL PELIGRO DE ASFIXIA, MANTENGA ESTA BOLSA LEJOS DE
BEBÉS Y NIÑOS. NO LA USE EN
CUNAS, CAMAS, CARREOLAS O CORRALES DE JUEGO. ESTA BOLSA
NO ES UN JUGUETE.
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Section 5: Packaging and Labeling Requirements
82
Vent Holes
Polybags sealed using the heat-sealing method must have three half-moon or butterfly-vent holes. The
vents must be approximately 1/4" in diameter, evenly spaced and must not interfere with any printing on
the polybag. See illustration below.
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Section 5: Packaging and Labeling Requirements
83
Hangers
As of February 1, 2012, the new VICS Standard Black Hanger was required.
Hangers must be inserted into garments and shipped in cartons. Expense offset fees are applicable for
shipments received without a hanger that meets VICS standards when specified (see table below).
Details about expense offset fees can be found on our website www.nordstromsupplier.com under Nordstrom
Expense Offset Policies.
Additional Specifications:
• Use a combination of top and bottom hangers for all 2-piece coordinates/sets.
• Some merchandise may require rubberized grippers to prevent damage or slippage and should be
used for scoop neck tops and fine gauge knits.
• Bottoms must be hung at the waist.
The following is unacceptable:
• Size indicators and vendor logos or stickers on hangers.
• Full foam covers on top hangers; foam (mini covers) for sleeveless garments.
• Loose foam or fabric swatches on bottom hangers.
FLS Hanger Specifications
This listing is a general guide. If you have any questions regarding hanger requirements, contact Nordstrom
Floor Ready Department at (877) 444-1313 (option 1)
Apparel
Nordstrom
Department
POV
Narrative
Brass Plum
TBD
Sleepwear
Active wear
Coats
Petites
Dresses
Merchandise Description
Hanger Type
Style/ Color
Tops, blouses, sweaters,
robes, sleepwear, dresses,
light weight jackets,
swimwear (1pc and 2pc tops)
and daywear
Bottoms and 2pc swimwear
(bottoms) Tube tops,
strapless and halters
Denim bottoms
VICS 17” Top
484 / Black
VICS 12” Bottom
6012 / Black
VICS 12”
6012 / Black
Jackets, coats, heavy weight
robes and outerwear
VICS 17” Coat
3328 / Black
Heavy weight coats
VICS 17”
Heavy weight Coat
5245 / Black
Intimate Apparel
Intimate apparel: bras,
panties, daywear and slips
VICS 10” Intimate
GS –23 /
Clear
Encore
All Encore department: tops,
blouses, sweaters, dresses,
light weight jackets
VICS 19” Top
479 / Black
Nordstrom Direct Supplier Compliance Manual
Section 5: Packaging and Labeling Requirements
Hanger
84
Savvy
Studio
Individualist
Bridge Coats
Encore bottoms, large
bottoms and 2pc swimwear
VICS 14” Bottom
6014 / Black
Encore Denim Bottoms
VICS 14”
6014 / Black
Encore Outerwear, lightweight
Jackets and Coats
VICS 19”
Jackets and Coats
3319/ Black
Tops, blouses, sweaters,
dresses, light weight jackets
17” Top
5410/5400
Black
Coats, blazers, heavy weight
jackets
17” Heavy weight Top
5202/ 5200
Black
Bottoms
14” Bottom
5135 / Black
6212/Black
12” soft clip
with rubber
pad
6214 /Black
14” soft clip
with rubber
pad
Hanger Requirements for Wedding Dresses
Wedding dresses (Dept 541) must be on Mainetti Hanger Item# LCJN.
To order contact:
Mainetti
East Coast-Secaucus, NJ
Phone: (201)-215-2900
Fax: (201)-215-2929
Customer service contact: Chris Mussara
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Section 5: Packaging and Labeling Requirements
85
Barcode Stickers
ALL GOODS SHIPPED TO NORDSTROM DIRECT MUST HAVE A BARCODE STICKER ATTACHED
TO THE OUTSIDE OF EACH ITEM’S POLYBAG (see sticker example below).
•
•
•
•
•
VPN/Style
Brief Description
Color Description
Size
UPC Barcode (Scannable and Human Readable)
In addition to the UPC barcode sticker attached to the outside of each item’s polybag ensure a UPC
hangtag or UPC label is attached to each item inside the polybag. Note: Do not ticket with event
(Anniversary, Half-Yearly) retail price however MSRP is okay.
Approved Barcode Sticker Providers
Name & Address
Barcodes West, LLC
1560 1st Avenue South
Seattle, WA 98134
Contact
Arlene Magdamit
Phone: (800) 688-2633
Email: [email protected]; Website: www.barcodeswest.com
FineLine Technologies
3145 Medlock Bridge Road
Norcross, GA 30071
Nexgen Packaging (Chicago
IL and Hong Kong)
Customer Service
Phone: (800) 500-8687
Email: [email protected]; Website: www.finelinetech.com
Michele Gawecki
Phone: 630-455-5500 press 2/Customer service
Website: www.nexgenpackaging.com
PAX Tag & Label, Inc.
9528 East Rush Street
South El Monte, CA 91733
Sandra
Phone: (800) 729-8247
Email: [email protected]; Website: www.paxtag.com
R.E.R. International
116-55 Queens Boulevard
Suite 214
Forest Hills, NY 11375
Daniel Etra or Lina Radonjic
Phone: (718) 793-3900
Email: [email protected]; Website: www.rerinternational.com
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Section 5: Packaging and Labeling Requirements
86
Return Hang Tags
- Required for departments: 8, 9, 22, 39, 85, 106, 234, 520 & 541. This is in addition to other ticketing
requirements for Direct
Below is an example of the Returns Tag and where to order them.
To Order contact:
Standard Register
PH. (800) 877-0723 FAX (866) 512-4210
[email protected]
*Reference Hangtag 14207 (available in packs of 250).
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Section 5: Packaging and Labeling Requirements
87
Placement:
Swimwear and Foundations: (Dept 08, 22, 106 & 234)
Hang Tags are required on each individual piece.
Dresses: (Depts. 09, 39, 85, 520 and 541): Hangtag should be placed at left side seam at waist level or
underneath the zipper if zipper is on left side seam. The fastener must be inserted into the seam so it will
not damage fabric.
WAIST
HANG
TAG
LEFT
SIDESEAM
2 & 3 Piece Outfits/Dresses (Depts. 09, 39, 85, and 520): Hangtag should be placed at skirt’s left side
seam, 3” below where the top hem hits when on body or underneath the zipper if zipper is on left side
seam. The fastener must be inserted into the seam so it will not damage fabric.
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Section 5: Packaging and Labeling Requirements
88
SECTION 6
SHIPPING AND CARTONS
Shipping Carton Specifications
Carton Specifications
Shipping cartons must be constructed of corrugated cardboard with a minimum bursting strength of 200
lbs per square inch (18 kg/cm) to prevent crushing.
200 Lbs/Sq. Inch (1379 kPa) Single-wall (3 Ply) Corrugated
Liner
Corrugated
Liner
Carton Transit Testing
Carton transit testing is required when one item is shipped per carton. Nordstrom holds all suppliers and
agents accountable for providing documentation upon request of Vibration and Drop testing in accordance
with the International Safe Transit Association industry standard test procedure, ISTA-1A & 1B.
Vibration test
A 45 minute carton vibration test: 15 minutes each in base down, side down, and back down orientations.
The frequency of the test platform is to be adjusted until the package just leaves the platform surface.
(14,200 cycles on vibration tables on 2 sides. The frequency of the vibration depends on the size and
weight of the products. However, it will normally be approximately 200 cycles per minute.)
Drop test
A series of ten free fall drops from a height that varies with the carton weight as indicated below.
Package gross weight
Drop Height
1-20 lbs
1-9 kg
21-40 lbs
10-18 kg
41-60 lbs
19-27 kg
30 inches
76 cm
24 inches
61 cm
18 inches
46 cm
The drop sequence and orientation of the impacts must be performed in the following order:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Most fragile corner;
Shortest edge radiating from that corner;
Medium-length edge radiating from that corner;
Longest edge radiating from that corner;
Flat on one of smallest surfaces;
Flat on the opposite smallest surface;
Flat on one of the medium-length surfaces;
Flat on the opposite medium-length surface;
Flat on one of the largest surfaces;
Flat on the opposite largest surface.
Nordstrom Direct Supplier Compliance Manual
Section 6: Shipping and Cartons
89
9.
6.
7.
8.
5.
4.
2.
3.
10.
1.
Weight and Dimensions
For merchandise shipped in a carton with a hanger inserted, use carton size appropriate for garment.
For Merchandise shipped in a carton with no hanger inserted the following carton specifications must be
met.
Shipping cartons must have the following exact measurements (in addition to the end perforation)
SUMMARY OF SHIPPING CARTON SPECIFICATIONS
For Flat Merchandise Only
Standard Carton Sizes
Maximum Carton Weight
Perforation
23” x 10” x 6”
40 lbs.
Vertical: 5”
58.42 cm x 25.40 cm x 15cm
18 kgs.
Horizontal: 7”
Short Narrow
23” x 10” x 12”
58.42cm x 25.40cm x 30.48cm
Narrow
23” x 15” x 17”
58.42cm x 38.10cm x 43.18cm
Wide
40 lbs.
18 kgs.
Vertical: 12”
Horizontal: 4”
40 lbs.
18 kgs.
Vertical: 9”
Horizontal: 9”
Note: Measurements are Length x Width x Height
Short Narrow (23” x 10” x 6”): This size carton may be mixed with the Narrow carton for the purposes
of reducing mixed SKUs or in the case of small quantity shipments. Cartons of this size are
recommended for shipment of smaller dimension items such as swimsuits, lingerie, socks, hosiery,
foundations, ties, wallets, accessories, and small gifts.
Narrow (23” x 10" x 12"): This size carton must have a full overlap opening. Cartons of this size must
be used for flat-folded light-to-medium weight apparel.
Wide (23" x 15" x 17"): This size carton must have a full overlap opening. Cartons of this size may be
used to pack Shoes, men’s apparel items (see Nordstrom Direct Apparel Folding Guidelines addendum
on the NDirect Supplier Compliance webpage at www.nordstromsupplier.com), in addition to bulky items
(e.g., heavy-weight robes, hand-knit sweaters or thermal knit sets).
•
•
•
Please ship in the compliant carton size that best fits your flat folded items.
Do not mix Narrow and Wide cartons within the same PO.
Do not switch between Narrow and Wide cartons on subsequent shipments of the same item.
Wide vs. Narrow
The majority of flat-folded items should be shipped in Narrow (23” x 10” x 12”) shipping cartons. If you are
unsure about which size carton to use, please contact Floor Ready at (877) 444-1313 (option 1).
Nordstrom Direct Supplier Compliance Manual
Section 6: Shipping and Cartons
90
Perforation
All cartons must be perforated to facilitate the creation of an opening. The perforation should be located
at one end of the carton.
Re-Shipper/Ship-Alone Requirements for Oversized Items
(Additional information in Section 5 (pg 76-78)
Re-shipper/ship alone packaging is for products that are deemed too large in size or weight to pack with
other items. These products ship to the end customer in the vendor packaging due to the limited
availability of stock cartons in our fulfillment centers. All items deemed as oversized must be packaged
individually so they can ship to the end customer and survive the rigors of small parcel shipping.
Oversized
Any individual selling unit that the packaged size measurements exceed the shipping carton
measurements listed below or is over 25 pounds. Merchandise exceeding these measurements or weight
must be shipped in “customer ship ready cartons” as single units safe for transit in a small package
environment.
Shipping carton dimensions
1. 25” long x 17” wide x 19” deep/high
2. 33” long x 16” wide x 10” deep/high
These restrictions are based on the measurements of the packaged size not the assembled size (e.g.
shoe box vs. height of boot or size of the stroller box vs. size of the assembled stroller
All merchandise deemed oversized is subject to these requirements, unless otherwise negotiated between
your company and our Merchandiser and/or Floor Ready Management Team. Specific exclusions must be
approved and documented in writing
Nordstrom Direct Supplier Compliance Manual
Section 6: Shipping and Cartons
91
Sealing and Marking Cartons
Carton Sealing
• Cartons (top and bottom) must be sealed with ONE KIND of tape.
• Use 2” or 3” (inch) patterned vinyl tape or paper-reinforced security tape.
• Do not use cellophane or clear tape.
• Do not consolidate or seal with bands, staples, strings, straps or any sealant other than tape.
• All tapes must be moisture/temperature resistant and have an adhesive quality that resists drying
in transit.
• The tape pattern (if any) may be anything that will make it easy to determine that the carton seal
has been broken.
Packing Slips (only required for non-EDI shipments)
Place the packing slip in a removable pouch attached to the purchase order’s lead carton. .
Content
Packing slips must include the following information:
• Shipper’s name, address and phone number
• Destination address:
Cedar Rapids Fulfillment Center (Store 808/DC 599)
7700 18th Street SW
Cedar Rapids, IA 52404
Phone: (319) 846-4000
Fax: (319) 846-4208
• Purchase order number
• Department number
• Description of goods
• Total number of cartons
• Totals by carton
• Totals by SKU (style, color and size)
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Section 6: Shipping and Cartons
92
Carton Label Requirements for NON-EDI Shipments
•
•
•
•
•
•
•
•
•
•
•
•
•
Carton markings must be large enough to be easily read
Mark one end and one side of each carton with the following information:
Ship to Address: Must include the Receiving DC# and DC Address OR when shipping via CTE,
Norcon, or Gilbert East use the carrier’s address only with the DC Number (no DC address)
Carton number (format = X of Y by DC)
PO number
Department number
Store number (808)
Total pieces per carton
Sale or Event, i.e. Half-Yearly or Anniversary (if applicable)
“Fragile” (if applicable)
“Samples” (if applicable)
“Hazardous Materials” (if applicable)
“On Dry Ice” (if applicable)
Nordstrom Direct Supplier Compliance Manual
Section 6: Shipping and Cartons
93
GS1-128 Shipping Label
In accordance with GS1 (Global Standards) US, Nordstrom’s label requirements follow standard
GS1/EAN SSCC-18 common label formats. Detailed information about the SSCC-18 data structure and
associated GS1/EAN-128 symbol can be found online at www.gs1us.org.
Chargebacks are applied if the GS1-128 labels are missing or un-scannable.
Reasons why a label would be identified as missing or un-scannable:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
If GS1-128 label is missing from cases
Does not scan at all
Scans incorrectly (sometimes the number will “wrap” (the last digit is read as being the first)
More/less than 20 digits
Invalid characters (presence of symbols or alpha characters)
Duplicate barcodes (duplicate barcodes will not be accepted into warehouse system)
Photocopy (photocopies of labels taped to cases will not scan correctly)
Poor print quality will cause the label not to scan correctly (barcode prints with “skip lines” if printer
skipped while printing)
Defaced
Partially missing
No quiet space around barcode (cannot “bleed” off the edge of the label)
Barcode and human readable are different (barcode must decode to the human readable number
printed on the label)
Barcode is too big (bleeds to edge of label) or too small
Tape over label (including “clear” tape)
GS1/EAN 128 Requirements
•
•
•
•
•
•
•
•
•
•
•
•
•
Ship-to address: Must include the distribution center number and address, or distribution center
number and consolidator’s address Store address is ONLY utilized in the rare case of direct to
store shipments
Vendor name and address
Ship-to postal code
Carrier name
Pro-number (preferred, but optional)
Bill of lading – If not available, leave blank *Required in EDI 856 Data.
Purchase order number
Department number
Carton X of Y (by DC)
Mark-for Store Number (30 pt Bold font)
Store Barcode
20 Digit SSCC number: Include barcode and human readable
The label must be 4” x 6” (105mm x 148mm) conforming to GS1standards
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Section 6: Shipping and Cartons
94
Label Placement
• The GS1-128 label must be placed on the longest side (closest to the perforated end) of the
carton
• Barcodes must be printed in vertical bar configuration
• Placement of the label must be such that the bottom edge of the barcode containing the SSCC-18
is located at least 1 25” from the bottom of the shipping container
• The outermost bar of the barcode cannot be closer than 1 25” from the vertical edge of the
shipping container
• Based on the dimension of your cartons; if you’re not able to have the barcode containing the
SSCC-18 at least 1.25” inch from any edge of the shipping container. We ask that you place the
GS1-128 carton label on "top" of the shipping container (avoiding the seam/not taping over) so
you have the 1.25 inch clearance around the barcode.
* Cartons should only contain one unique GS1-128 label. All additional 20-digit “internal” barcodes on
the carton must be marked out or covered as this is in conflict with the barcode on the GS1 -128
shipping label.
Symbol Quality
• Minimum print quality is 1 5 (C)
• Recommended print quality is 2 5 (C)
• Measurement aperture is 0 01” (0 254mm)
• Inspection wavelength is 670 nm (+ or - 10 nm)
Nordstrom Direct Supplier Compliance Manual
Section 6: Shipping and Cartons
95
GS1-128 Label Format and Sample
(Actual size of label is 4 inches x 6 inches; sample below is enlarged.)
From
TO
Vendor Name
Address Line 1
Address Line 2
Address Line 3
(420) SHIP TO POSTAL CODE
CARRIER
CARR: Carrier Name
(420) 90266
PRO: 12345678901234567890123456789
B/L #: 12345678901234567890123456789
PO #: 12345678901234
Carton 1 of 2
DEPT: 0012
DC #: 699
VEND: 1234567
CASE QTY: 1234
STORE
(91) 0001
STORE # 0001
(Must be 30 PT Bold Font)
SSCC-18
(00) 0 0046863 000008235 7
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Section 6: Shipping and Cartons
96
Nordstrom GS1/EAN 128 Label Zones and Dimensions
The label is formatted into several information zones. Zones include both human readable information and
GS1/EAN-128 information. Each zone contains a zone title, indicating the information contained in that
zone. These titles should be placed in the upper left-hand corner of the zone in 6 pt. text.
ZONE B
(2.5”)
ZONE A
(1.5”)
ZONE C
(2.0”)
ZONE D
(2.0”)
ZONE E
(4.0”)
1.0”
1.2”
ZONE H
(2.0”)
ZONE G
(2.0”)
0.8”
1.2”
1.8”
ZONE I
(4.0”)
Nordstrom Direct Supplier Compliance Manual
Section 6: Shipping and Cartons
97
Shipping Carton Suppliers
Carton Suppliers
United
East Coast
States
Company Name/Address
Dawn Industries
450 Seventh Ave
New York, NY 10123
(Stocks all three carton sizes)
Contact Name/Number
Phone:
(888) DAWN-USA
(888) 329-6872]
(212) 432-0035
Fax:
(212) 563-0489
(212) 596-0167
Contact:
Jonathan Greenberg
Marla Perrino
Crown Products
450 Nepperhan Ave
Yonkers, NY 10701
(914) 968-2222
Phone:
Fax:
(914) 968-2567
Contact:
Brian Goldstein
[email protected]
Web: www.crownproducts.com
Sewing Collection
1400 W. Elizabeth Avenue
Linden NJ 07036
Contact:
Rob Molaie & Tony Tour
Phone 800-741-0405
Fax 323 981 3210
Email: [email protected]
Web: www.garmentsupplies.com
West Coast
California Supply
491 E. Compton Blvd.
Gardena, CA 90248
California Supply
30049 Ahern Street
Union City, CA 94587
Phone:
Fax:
Contact:
(310) 532-2500
(310) 327-1849
Violet Parrish (x134)
Mark Weinstein (x132)
Phone:
Fax:
Contact:
(510) 429-0426
(510) 562-2625
Phil Footlik x 121
Bob Johnson x 131
Contact:
Phone:
Fax:
Rob Molaie & Tony Tour
800-741-0405
323 981 3210
(Stock all three carton sizes)
Sewing Collection
3113 26th Street
Vernon, CA 90058
Mid-West
Ability Enterprise
1150 North State
Suite # 315
Chicago, Il 60610
Georgia Pacific
2150 Kerper Blvd.
Dubuque, Iowa 52001
Canada
Paramount Paper Products
1300 Boul Jules Poitras
St. Laurent, Quebec H4N1X7
Hong Kong
Dongguan Xiang Lee Printing co.,Ltd
Email: [email protected]
Web: www.garmentsupplies.com
Phone:
773-960-5791
Email: [email protected]
Contact:
Phone:
Fax:
Email:
Marcia Kray
(319) 480-4012
(563) 557-3199
[email protected]
Phone:
(514) 331-0083
Fax:
(514) 331-3274
E-mail: [email protected]
Contact:
Mr. John Bilikas
Phone:
0769-87863230
Phone:
0769-87868091
Nordstrom Direct Supplier Compliance Manual
Section 6: Shipping and Cartons
98
China
No.2 Printing/Packing Factory
Zhujiawan, Changshu City, China
Spain
Cartopesa
Brazil
Ind. Cartel S.A.
Rodovia RA 130
KM 40, SEM NBR
Legeado, Rs Brazil
Box Print Fabric
Embalagens E Ondulado S.A.
Avenida Dos Municipios 5238
Campo Bom 93-700-000 RA Brazil
Brazil
Phone:
Fax:
Email:
Contact:
Fax:
Contact:
0801-87297380
0769-87863229
[email protected]
Martin Li
86-21-246012
Mr. Zhu Bin Rong
Phone:
Fax:
Phone:
Fax:
96-663-0592
96-663-2646
011-555-1597-1311
011-555-1597-1523
Phone:
Fax:
011-555-1597-1311
011-555-1597-1523
Packing Slips
Carton Freight
Place the packing slip in a removable pouch attached to the purchase order’s lead carton. Packing slips
are only required for non-EDI shipments.
Shipping and Routing
For Shipping and Routing instructions: See the Nordstrom Routing Guide at www.nordstromsupplier.com.
Nordstrom Direct Supplier Compliance Manual
Section 6: Shipping and Cartons
99
SECTION 7
EDI REQUIREMENTS
Nordstrom supports Electronic Data Interchange (EDI). It is our intention to eliminate all paper media by
trading business electronically via VICS EDI. You must send or receive each of the documents listed
below or an expense offset will be assessed to the 810, 832, 850, 856 and related GS1-128 label
documents.
To participate in the vendor generated order program, suppliers must be able to accept an EDI 850
Purchase Order in response to an EDI 855 vendor generated order.
Required Electronic Documents
The following are the types of electronic data Nordstrom is using:
810
832
850
856
997
Invoice
UPC Catalog data
Purchase Order
Advance Ship Notice with
related GS1-128
Functional
Acknowledgement
4010VICS
4010VICS
4010VICS
4010VICS
4010VICS
Optional EDI Documents
852
855
860
Product Activity data
Inbound Purchase
Order/Purchase Order
acknowledgement
PO Change Buyer Initiated
4010VICS
4010VICS
4010VICS
Note: Nordstrom Direct drop ship suppliers should continue to follow the existing EDI requirements for all
Nordstrom Direct drop ship orders.
Note: Nordstrom sends a 997 (functional acknowledgment) back within 24 hours for any inbound file we
receive. Please be aware a 997 indicates receipt of a file only.
Note: Sales data is available via our web based Supplier Portal at www.portal.nordstrom.com. Please
contact your buyer for more information.
All EDI documents are traded at the UPC (or EAN) level; therefore you must be 100% supplier UPC
marked and provide GXS or InterTrade your UPC catalog before trading EDI.
Third Party Providers
Please contact our Supplier Compliance department at [email protected] for a current listing
of our certified Third Party Providers.
Nordstrom Direct Supplier Compliance Manual
Section 7: EDI Requirements
100
EDI Sender/Receiver ID’s
Nordstrom’s production EDI Sender/Receiver information is listed below. Please contact our
MERCHANDISE INFORMATION Compliance department at [email protected] or call (877)
444-1313 (option 2) for information regarding testing.
Nordstrom Full-Line, Rack and Direct
Purchase Order (EDI850), Purchase Order Change (EDI860) and return Functional Acknowledgment
(EDI997)
Qualifier :
01
ID:
007942915
Invoices (EDI810) and return Functional Acknowledgment (EDI997)
Qualifier :
01
ID:
007942915
Advanced Ship Notice (EDI856) and return Functional Acknowledgment (EDI997)
Qualifier :
12
ID:
2062336664
Product Activity Data (EDI852) prior approval only
Qualifier :
12
ID:
2062336352
Nordstrom Product Group (NPG) Only
Purchase Order (850), Full Replacement (850FR), Purchase Order Change (860) and return Functional
Acknowledgment (997)
Qualifier :
ZZ
ID:
NORDNPG
Invoices (810) and return Functional Acknowledgment (997)
Qualifier :
ZZ
ID:
NORDNPG
Advanced Ship Notice (856) – Domestic only -- and return Functional Acknowledgment (997)
Qualifier :
ZZ
ID:
NORNPGA
PASN Advanced Ship Notice - P856 - Carbon Copy Relationship (Foreign Only)
Qualifier
ZZ
Nordstrom Direct Supplier Compliance Manual
Section 7: EDI Requirements
101
UPC – Catalog
The use of UPC/EAN to identify merchandise is a retail industry standard. This allows us to have one
rd
universal identifier for merchandise. GXS and InterTrade are our selected 3 party UPC catalog
providers. Please contact our Supplier Compliance department at [email protected] for
details on creating a UPC - catalog. If you do not supply the required UPC/EAN catalog, an expense
offset fee will be assessed.
SUNRISE 2005/GTIN
Nordstrom is Sunrise 2005 compliant. We are able to receive, scan and process EAN-8, UPC-A (12
digits) , and EAN-13 Global Trade Numbers (GTINs). Nordstrom does not currently support the EAN-14
(GTIN). All item communication between Nordstrom and our trading partners must be through the use of
the EAN-8, UPC-A, or EAN-13 GTINs. These GTINs are not to be sent with any leading zeros to mimic
an EAN-14. The GTIN on item communication must exactly match the GTIN as bar coded on the item.
Nordstrom is Sunrise 2005 compliant. We are able to receive, scan and process EAN-8, UCC-12 (UPC),
and EAN-13 Global Trade Numbers (GTINs). Nordstrom does not currently support the EAN-14 (GTIN).
All item communication between Nordstrom and our trading partners must be through the use of the EAN8, UCC-12, or EAN-13 GTINs. These GTINs are not to be sent with any leading zeros to mimic an EAN14. The GTIN on item communication must exactly match the GTIN as bar coded on the item.
UPC/EAN Assignment & Catalog Requirements
Assign UPC/EAN numbers at the product ID, color and size level. These should be unique numbers.
Adherence to the Trade Item Identification and Communications Guidelines for General Merchandise and
Apparel published by the GS1 US.
• Use of NRF color and size codes.
rd
• UPC/EAN catalog data must be provided through our 3 party service providers, GXS or
InterTrade.
• Your UPC/EAN catalog must include UPC, Product ID, Product ID description, NRF color, Color
description, NRF size, Size description, Cost, and MSRP. If you sell pre-pack shoes you must
have a pack UPC in your catalog.
• UPC’s need to be set up in catalog by market. If the UPC is not on the catalog at time of ‘item
set-up’ an expense offset fee will apply.
• Consistency between your UPC/EAN catalog and documents containing item identification such
as tickets, line list and pack slips.
• UPC/EAN codes must be assigned for all Gifts with Purchase (GWP) and Purchase with
Purchase (PWP) items. Include these items in your catalog
UPC Creation Steps
To get started on creating your own UPCs you first must obtain a GS Block ID at www.gs1us.org or call
937-435-3870. Once you have obtained your block ID you can create your UPCs by following the
guidelines listed on the National Retail Federation website www.nrf.com or call 800-673-4692. Any
additional questions about UPC creation please contact Nordstrom’s UPC team at [email protected].
We strongly recommend that you never re-use UPCs.
Nordstrom Direct Supplier Compliance Manual
Section 7: EDI Requirements
102
Advance Ship Notice Requirements
Non compliance of the ASN guidelines may result in expense offset fees. These requirements apply to the
Nordstrom Full Line, Nordstrom Rack stores, Nordstrom Direct and NPG Domestic (for more information
regarding NPG refer to the NPG Compliance Manual).
* Please note: The Internal Vendor Number (IA) is the Nordstrom assigned Supplier Number or AP
assigned Vendor Number. This information must be sent in either the REF/IA or N1/SF
Case Pack UPC’s – please note that if Nordstrom sends your company a case pack UPC (unit of measure
of ‘CA’ in PO103); we require the 856 back at the individual component level (an individual UPC for each
item).
Consolidated ASN Requirements
Expense offset fees will apply if the following requirements are not met.
• One VICS 856 ASN with carton level information per shipment, per ship-to location (distribution
center).
• Each ship notice must contain its own unique sub-bill of lading number.
• The ASN must be transmitted and received by Nordstrom’s warehouse management system prior
to the shipment’s arrival in the distribution center.
• Please reference the EDI 856 Version 4010 PDF document for mapping details.
UPS ASN Requirements
• Nordstrom requires one VICS 856 ASN per carton for all UPS shipments.
• The tracking number provided by UPS must populate the sub-bill of lading field (REF*BM
segment) and the PRO number field (REF*CN segment).
• The ASN must be transmitted and received by Nordstrom’s warehouse management system prior
to the shipment’s arrival in the distribution center.
• Please reference the EDI 856 Version 4010 PDF document for mapping details.
ASNs for “No Charge” Merchandise
•
Shipments containing “no charge” merchandise (i.e. testers, samples) must be packed in
separate cases from the retail merchandise and clearly marked as “no charge.”
•
Separate inner cartons of “no charge” merchandise may be packed within large cases of retail
merchandise but must be clearly marked as “no charge” and maintain separation from retail
merchandise. ASNs are not required for “no charge” merchandise shipped in this manner.
•
“No charge” merchandise shipped in any other manner, including loose within cases containing
retail merchandise must have valid UPC’s within the Nordstrom inventory system and must be
accurately represented within the ASN for that shipment.
•
Expense offset fees will be accessed for inaccurate ASNs containing “no charge” merchandise
that do not meet these requirements.
Vendor Accuracy Audit Program
Nordstrom uses warehouse management technology to receive merchandise via the vendor’s ASN.
Vendors must make every effort to ensure that shipments are 100% accurate. Nordstrom’s audit program
samples a percentage of all shipments received against the corresponding ASN to monitor accuracy. If
the sample does not match what was indicated per the ASN an inaccurate offset expense will result.
Nordstrom Direct Supplier Compliance Manual
Section 7: EDI Requirements
103
Re-transmitting ASN Data
ASN data can be retransmitted to Nordstrom at any time prior to the shipment’s arrival in the distribution
center. To ensure correct retransmission the new or corrected ASN must maintain the same sub-bill of
lading value PO/DC combination as the original. This is the value sent in the REF/BM. This will allow the
“new” ASN to overwrite the original ASN in our warehouse management system. If the “new” data reaches
our warehouse management system before the warehouse personnel begin to process the shipment and
all other information within the transmission is accurate, no expense offset fee should be incurred.
However, if the shipment arrives before the “new” ASN is received the shipment will be received with the
original ASN data. Please note, to avoid duplication errors, we advise waiting 60 minutes before retransmitting the corrected EDI 856.
NOTE: Nordstrom sends a 997 (functional acknowledgment) back within 24 hours for any inbound file we
receive. Please be aware a 997 indicates receipt of a file only. A 997 does not indicate the data was
processed through Nordstrom’s warehouse management system successfully. To ensure Nordstrom is
receiving any 856 files from your company, please be sure to monitor your 997’s.
Nordstrom Direct Supplier Compliance Manual
Section 7: EDI Requirements
104
SECTION 8
FINANCIAL
Invoices and Billing Information
Invoicing Instructions
Enrollment and testing are required prior to sending an invoice (810) transmission. Suppliers may take
care of EDI in-house or utilize a 3rd party service bureau. Please contact Merchandise Information
Compliance at (877) 444-1313 (option 2), or email [email protected] for information about
enrollment and testing procedures.
Non-compliance
If you are currently required to transmit via EDI, you will incur a $10 per invoice chargeback for any paper
invoices sent to Accounts Payable. Invoicing errors will be assessed a $25 per invoice fee if AP is
required to make manual corrections.
For questions regarding EDI transmission problems, contact our EDI department at (877)444-1313 (option
3) or email [email protected].
We require ONE invoice per PO, per destination (‘DC’ for DC shipments, or ‘Store’ on direct -tostore shipments), per shipment (if multiple shipments per PO). A non-compliance expense offset
fee of $10 per invoice will be assessed for every non-consolidated invoice (i.e., whenever multiple
invoices are sent per shipment, per ‘ship-to’ location).
Non-EDI vendors, please mail original paper invoices to the following address:
Nordstrom Accounts Payable
PO BOX 870
Seattle, WA 98111-0870
Required Information
The following information is required on Merchandise Invoices:
• Purchase Order (PO) Number
• Vendor Number
• Invoice Date (which should be the ship date of the merchandise)
• Unique Invoice Number
• Department Number
• Packing Slip Number
• Payment Terms
• Store Number: (N1-ST field on 810) ‘sold to’ store # (or DC # on DC shipments)
• ‘Ship To’ Location: (N1-BY field on 810) Distribution Center or Store Number to which merchandise
was shipped
• Style Numbers and Number of Units per style
• Unit Cost and Total Cost per style
• Total Units Shipped (per invoice, excluding ‘back ordered’ or ‘no charge’ items)
• Total Cost, special charges itemized separately
• Do NOT include freight charges (see ‘Freight Invoicing and Reimbursement’ below)
Notes:
Invoices missing any of the required fields or which include freight charges will be rejected. We
require ONE invoice, per PO, per destination (per shipment if multiple shipments per PO).
Nordstrom Direct Supplier Compliance Manual
Section 8: Financial
105
Nordstrom sends a 997 (functional acknowledgment) back within 24 hours for any inbound file we receive.
Please be aware a 997 indicates receipt of a file only. A 997 does not indicate the data was processed
through Nordstrom’s AP system successfully. To ensure Nordstrom is receiving any 810 files from your
company, please be sure to monitor your 997’s.
Should an invoice sent via EDI reject from Nordstrom’s AP system, as a courtesy, the Nordstrom EDI
Group will email you within 2 weeks of receiving the transmitted data.
Invoices for REPAIRS, SAMPLES and FREIGHT should NOT be transmitted EDI. Please send
REPAIR invoices to the Department Manger at the store ordering the repair. Please send SAMPLE
invoices to the Buyer who requested the sample.
DUPLICATE INVOICES
Invoices sent with the same invoice number and invoice date will reject out of our Accounts Payable
system as a duplicate invoice. If an invoice needs to be sent for additional monies owed, a new invoice
number or the same invoice number with a different invoice date must be sent.
RETRANSMISSION OF INVOICES NOT IN AP SYSTEM
Our technical team is only capable of viewing invoices transmitted within the past 30 days. If an invoice
has been sent before this time period and our Accounts Payable website is showing ‘not found’, please
retransmit the invoice and email our EDI Technical group at [email protected] with your AP
vendor number, invoice number, transmission date, and ISA number. The EDI Group can then monitor
the invoice transmission to ensure the data has been received and loaded into our Accounts Payable
system.
Invoice and Claim Inquiries
12-month time limit on all inquiries
Invoice, Claim and Check stats can be found on the Accounts Payable Vendor Inquiry website at
http://portal.nordstrom.com. Vendors are asked to use this website as the first point of contact. Follow-up
questions can be directed to the correct department by utilizing the ‘contact Us’ section of the Accounts
Payable Inquiry website. Please include your web findings in your email.
Payment Terms
Payment terms will be calculated from the receipt of goods at destination (not consolidator) or receipt of
th
invoice, whichever is later. “End of Month” (EOM) dating for shipments received after the 20 of the
month will be considered next month’s business Payments shall be issued on the next weekly check run
following the due date if documents are received timely. Purchaser reserves the right to offset any
amounts claimed by Purchaser against any amounts otherwise due Seller.
Response Time
All correspondence is worked within 10 business days, in date order received: however, there are
circumstances that may require additional research time. Please wait three weeks before resubmitting a
request.
Freight Invoicing and Reimbursement
Information on Freight Invoicing and Reimbursement can be found in the ROUTING GUIDE section of this
website.
Nordstrom Direct Supplier Compliance Manual
Section 8: Financial
106
On-Time Delivery
Our commitment to customer service carries with it the requirement that all merchandise be available to
the customer immediately. Back-ordering increases shipping and handling costs, raises return rates, and
results in a general loss of credibility. On-time delivery of all purchase orders is therefore Nordstrom
Direct’s highest priority.
Due to the time-sensitive nature of Catalog and Internet business, it is imperative that merchandise arrives
in our facility by the cancel date listed on your purchase order. Merchandise that is not completely
available on the agreed upon date will be subject to cancellation or refusal.
Expense Offset Policies
An expense offset fee will be assessed for all merchandise not in compliance with our standards. The
purpose of these fees is to recoup expenses incurred as a result of the receipt non compliant shipments.
Compliance with these requirements supports our common goal of expediting the flow of your
merchandise to the selling floor.
Details about expense offset fees are available in the Nordstrom Direct Expense Offset Policies document
on the www.nordstromsupplier.com website.
Nordstrom Direct Supplier Compliance Manual
Section 8: Financial
107
ACH Payment and EDI 820
Nordstrom is now offering ACH (Automated Clearing House) as a payment option. ACH payments are
issued weekly and provide efficient access to cash by automating deposits to your bank account. Payment
remittance details are sent directly to your company via the EDI 820 document (Payment
Order/Remittance Advice). Activating the EDI 820 document is not a requirement to enroll in the ACH
payment option; if your company is not able or chooses not to receive remittance advice detail via EDI
820, payment detail may be accessed at http://portal.nordstrom.com. Please note that payment format is
CCD and is included in the BPR segment of the 820.
If you are working with a factor, you do not need to complete any ACH paperwork, as we will be
working with your factor separately to set them up with ACH payments.
The benefits of ACH payments include:
 Improved cash forecasting
 Trips to the bank for deposit drop-off are eliminated
 Potential for check fraud is eliminated
 Environmentally friendly through reduced paper use
Nordstrom's EDI 820 will be sent under EDI ID of 01/007942915. (Please note this is the same ID used to
transmit Nordstrom's 850 PO and 810 Invoice.) Nordstrom can help you initiate the implementation of this
new document one of two ways. First, we can provide a sample file for setup or second, you have the
option to test the 820 document with Inovis, our third party enabler. MERCHANDISE INFORMATION
Compliance ([email protected]) will be able to assist with either option. Mapping for the EDI
820 can be found on our sidebar under EDI Mapping Documents.
The Merchandise ACH Payment and EDI 820 Setup Form can be found under the ‘Contacts Us &
Resources’ section of this website. We also require that you fill out the request for Taxpayer ID Number
(W9). Please fax the completed forms to 206-233-6331. If you have any questions on completing the
form, please contact the Nordstrom Vendor Desk at 206-233-6330 or via email at
[email protected]
Nordstrom Direct Supplier Compliance Manual
Section 8: Financial
108
SECTION 9
MISCELLANEOUS POLICIES
Notice of Disclaimer
The Nordstrom Full Line and Rack Supplier Compliance Manual, the Nordstrom Direct Supplier
Compliance Manual, the Routing Guide, the NPG Supplier Procedures Manual, the Nordstrom
International Packing and Shipping Guide, the Drop Ship Program and the www.nordstromsupplier.com
website provide answers to questions commonly asked by Nordstrom vendors/suppliers and serves as a
reference to state and federal laws regarding apparel, footwear and accessory products.
The information contained within the manual and the website should not be taken as legal advice or as a
legal guide to your situation or to any law, statute, or dealings with public authorities.
Please refer any questions you may have about compliance with and/or violations of laws, citations by
public authorities, court appearances, legal responsibilities, criminal or civil defenses, etc., to your
attorney.
Nordstrom is not responsible for:
1. Your reliance on any information contained in or omitted from this manual;
2. Your reliance on the accuracy of such information, including whether or not the information is
correct, current or complete, and/or;
3. The consequences of any action you or any other person takes or fails to take, whether or not
based on information provided by or as a result of the use of this manual.
Nordstrom Direct Supplier Compliance Manual
Section 10: Drop Ship
109
SECTION 10
DROP SHIP
Drop Ship Program Overview and General Information
At Nordstrom we’ve always aspired to do one thing well: serve our customer in an exceptional way. Today,
customers seek out service in new ways with speed, convenience, innovation, and personalization
becoming cornerstones of the customer experience. Guided by these new needs, Nordstrom, Inc. and its
affiliates (collectively, “Nordstrom”) have established the “Nordstrom Drop Ship Program” (sometimes
referred to as “drop ship”) to provide customers with a vast number of products not carried by either our
brick-and-mortar stores or online. Items made available include a broader
assortment of styles, odd sizes/widths, and unique colors. Customers are able
to make purchases through our Point of Sale (POS) terminals in store, kiosk
devices, or by logging onto Nordstrom.com.
Drop shipping is the process of having Supplier Partners fulfill orders from
their (Supplier) inventory direct to customers. Both partners benefit through
increased sales, improved customer satisfaction, and enhanced efficiency to
better serve customers.
To provide an unparalleled customer
experience in a changing retail world.
With Drop Ship, you’ll reach more
customers and tell a richer brand story
through an expanded offering.
Having a collaborative relationship with our Supplier Partners is an integral part of Nordstrom’s success
and we value our partnerships to the highest degree. The following manual is designed to ensure that all
participating Supplier Partners have a clear understanding of the required operational and technical
standards of the Nordstrom Drop Ship Program. Please refer to www.nordstromsupplier.com for the most
updated version.
Why Drop Ship?
•
•
•
•
•
•
•
•
•
Expanded Selection = Increased Sales. One long-term benefit of partnering with Nordstrom is the
ability to test new styles, extended colors and a fuller range of sizes before expanding items into
our Full Line Stores.
Drop Ship Sales Are Truly Incremental. Drop shipping increases brand visibility, awareness, and
sales revenue by offering a wider breadth and depth of product.
Drop Ship = Better In-Stock = More Sales. As items become more broken in sizing, we miss
sales. Drop ship gives us the inventory coverage to capitalize on missed sales opportunities.
Drop shipping is easy! If you (Supplier) currently sell direct to customers via your own ecommerce site then you’re already half way there. We will work with your EDI team to become
compliant with our system. If you do not currently use EDI, we can refer you to a third-party EDI
provider.
Provides an avenue to improve turn and drive additional sales in warehouse items.
Drop ship also provides an additional avenue for clearing end-of-season goods.
Adding drop ship doesn’t mean Nordstrom will cut total receipts. Nordstrom usually buys more
over the course of a year from our drop ship suppliers than we would from suppliers not
participating in the program.
Startup investment is minimal relative to the vast amount of sales opportunities.
Nordstrom pays all shipping fees via UPS, so you (Supplier) only have to pick and pack.
Nordstrom Direct Supplier Compliance Manual
Section 10: Drop Ship
110
Drop Ship Model: Operational Flow
Inventory File is
sent to N.Direct
(EDI 846)
Customer
receives order
within 3-6
business days
Customer
order is
placed online
Order indicates
(Drop Shipped)
and customer
is billed.
PO (Orders)
transmitted hourly
from N.Direct to the
suppliers (EDI 850)
Supplier
receives order
from N.Direct
Order runs through
supplier’s order
management
system
Order confirmation
with tracking number
sent back to N.Direct
(EDI 856)
Order ships
out to
customer
Order is processed
through the supplier’s
warehouse
management system
Item
availability
is verified
Item IS available
Item NOT available
If item not available then
EDI 870 cancellation
notification sent by supplier
to N Direct
Electronic notification of
cancelled order is sent to
customers email address
from N.Direct
Nordstrom Direct Supplier Compliance Manual
Section 10: Drop Ship
111
Nordstrom Contact List
Department
Drop Ship Operations
Responsibilities
• Assist Suppliers with any questions or
issues related to the Drop Ship
program.
• Any Nordstrom customer inquiries
should be forwarded to Drop Ship
Operations.
Contact Information
Email: [email protected]
Phone: (206)454-5600
Hours: 8:00AM - 4:00PM PST,
Monday – Friday
Nordstrom Supplier
Compliance Website and
Hotline
• Future updates and communications:
Nordstrom Compliance Manuals can be
viewed on our Supplier website,
www.nordstromsupplier.com. Please
review it periodically for emergency
updates. Current updates will be posted
under “Vendor Communications” on the
‘homepage’ of our website.
Website: www.nordstromsupplier.com
Phone: (877)444-1313
Hours: 8:00AM - 4:00PM PST,
Monday – Friday
Nordstrom Merchandise
Information Compliance
• EDI Setup
Email: [email protected]
Phone: (877)444-1313, option 2
Hours: 8:00AM - 4:00PM PST,
Monday – Friday
• Missing PO
• FA Research
• All General Inquiries
Nordstrom EDI Group
• Technical Transmission of Data and
EDI Mapping
• For initial EDI setups contact
Merchandise Information Compliance
Nordstrom Accounts
Payable
• For inquires regarding: amount or timing
of invoices, checks, claim cost
differences, or any other accounts
payable related issues and charges,
please visit Nordstrom's AP Vendor
Inquiry at http://portal.nordstrom.com.
Email: [email protected]
Phone: (877)444-1313, option 3
Hours: 8:00AM - 4:00PM PST,
Monday – Friday
Website: http://portal.nordstrom.com
Email: [email protected]
Phone: (877)444-1313, option 5
Hours: 8:00AM - 4:00PM PST,
Monday – Friday
• If after using the web, you still need
assistance, please send your inquiry
and web findings to the corresponding
Vendor Representative in our Accounts
Payable Department.
• For a listing of the Accounts Payable
Nordstrom Direct Supplier Compliance Manual
Section 10: Drop Ship
112
Vendor Reps, please see the 'Contact
Us' section of the website.
Vendor Desk
• For inquires regarding the initial setup of
new vendors and any changes to
existing vendor information.
Nordstrom Direct Supplier Compliance Manual
Section 10: Drop Ship
Email: [email protected]
Phone: (206)233-6330
Fax: (206)233-6331
Hours: 8:00AM - 4:00PM PST,
Monday – Friday
113
Supplier Partner Certification Process Outline
The Nordstrom Supplier ‘Drop Ship Certification Process’ is by invitation only and is designed to ensure
that all participating Suppliers have a clear understanding of the operational and technical requirements of
the Nordstrom Drop Ship Program. Certification is not a requirement for Suppliers who ONLY ship product
to our Nordstrom Fulfillment Facilities or our store DC’s.
The certification process begins with an initial meeting with all groups involved in the implementation and
maintenance of the program to review the business, product, operational and technical requirements.
During the initial meeting, next steps will be discussed and follow up sessions may be held to resolve any
outstanding issues. Once all business, merchandise, operational and technical issues are resolved, the
testing phase of the onboarding process will begin.
Supplier Business Process Standard
Suppliers selected to participate in the drop ship program must have a reliable, efficient business process
in place.
The following steps in the Supplier Partner drop ship model must be included in the Supplier’s business
process:
• Able to maintain accurate inventory reporting to avoid cancellations and adverse customer
experiences.
• Process to complete order picks ensuring selection of the correct items.
• Process to pack order ensuring all Nordstrom standards are met.
• Must be able to meet the required shipping timeframes outlined below in Section 6.
• Process to ship order ensuring the correct order is shipped to the correct location.
Merchandise Strategy
Product Selection and Item Setup Spreadsheet
Nordstrom is interested in a broad selection of styles representing the best our Supplier Partners have to
offer. Your contact from the Nordstrom Merchandise Group will email a merchandise (Microsoft Excel)
spreadsheet that must be completed with styles selected (name and style #), details (sizes, colors,
description, etc.), and category information (pump, flat, evening, boots, etc). Information provided on
the merchandise spreadsheet must be accurate, as the information provided is published on the
site.
Expected Fulfillment Rate of 98% (minimum)
All drop ship Supplier Partners must maintain a 98% or higher fulfillment rate while participating in the
drop ship program to avoid a decrease in customer satisfaction. If the Supplier is unable to maintain this
expected rate, Drop Ship Operations and the Merchandise Office will review the Supplier’s assortment
and determine if items should be removed from the site or if the Supplier should be removed from the
program altogether.
GXS Approval
Suppliers must give Nordstrom access to their UPC catalog information. The information gives
accessibility to UPC data, which is used to load the items identified on the Merchandise Spreadsheet onto
the site.
Item Availability
All items selected by the Nordstrom Merchandise team to be sold on the Drop Ship program must be
available to ship prior to the agreed upon live date. Merchandise teams can provide projections upon
request.
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EDI Standards & IT System Specifications
We are dedicated to ensuring that our Supplier standards are in conformity with those of the retail industry
as a whole. We support industry-wide technologies that utilize Universal Product Code (UPC), Electronic
Data Interchange (EDI), Voluntary Inter-Industry Commerce Standards (VICS), and GS1 US standards.
EDI and IT system requirements for the Nordstrom Drop Ship Program are outlined in the following
manual and in the “Nordstrom Direct Supplier Compliance Manual,” as posted at
www.nordstromsupplier.com.
The use of these technologies speeds the flow of merchandise through the supply chain, facilitating a
rapid transfer of goods from our partners to our customers. This, in turn, allows Nordstrom to continue to
build a more successful and mutually profitable partnership with our Supplier Partners. For those
Suppliers unable to trade documents via EDI, a third-party EDI service can be used to assist with flexible
file exchange options. Suppliers in need of a third-party EDI service provider should contact the Drop Ship
Operations department at (206)454-5600 or via email [email protected] for a current list of
certified providers. Each party shall be responsible for its own costs related to EDI systems and
transmissions and shall maintain security procedures sufficient to ensure that EDI transactions are
authorized and protected against improper access.
EXHIBIT A REQUIRED ELECTRONIC (“EDI”) & IT SYSTEMS SPECIFICATIONS
EDI 846
Inventory Feed
• From Supplier to Nordstrom
• Nordstrom prefers, and industry norm is, for Suppliers to transmit EDI 846 three (3) times
per day (morning, early afternoon and evening)
• Must be sent minimum one (1) time per day (unless preapproved by the Nordstrom Drop
Ship Operations at ([email protected])
4010VICS
EDI 850
Purchase Orders
• From Nordstrom to Supplier
• Transmitted by Nordstrom hourly, 7 days a week
• Any variance in Supplier’s purchase order pickup schedule must be approved by
Nordstrom Drop Ship Operations in writing (email) minimum of 30 days in advance
4010VICS
EDI 856
Ship Confirmation – Advance Ship Notice (ASN)
• From Supplier to Nordstrom
• Advance Ship Notice
• Sets up payment reconciliation and charges customer
• Must be received by Nordstrom the same business day that the order ships
• Must contain correct/valid carrier tracking information, transmitted in the document’s BOL
field must contain PO #, customer #, and the carrier’s 4-character SCAC code
4010VICS
EDI 870
Order Cancellation Feed
• From Supplier to Nordstrom
• Must be received within 8-hours of Supplier’s receipt of PO
• An 870 cancellation is required when an order cannot be fulfilled by the “Not After Date”
and/or if the Supplier’s stock level is less than the amount needed to fulfill the order. If the
latter, an updated 846 inventory file must also be sent with a “0” for UPC in question.
4010VICS
EDI 810
Invoice
• From Supplier to Nordstrom
• Must be received within 24-hours of shipment
4010VICS
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EDI 832
UPC Catalog data
4010VICS
EDI 997
Functional Acknowledgement
4010VICS
•
•
•
All EDI documents are traded at the UPC (or EAN) level; therefore you must be 100% Supplier
UPC marked and provide GXS or InterTrade your UPC catalog before trading EDI.
Transmit VICS EDI 846 Inbound – Inventory Feed. Nordstrom prefers and industry norm is for
Suppliers to transmit EDI 846 three (3) times per day (morning, early afternoon and evening). At a
minimum, 846 documents must be transmitted one (1) time per day unless preapproved by the
Nordstrom Drop Ship Operations.
• Supplier must transmit a positive number if item is in-stock and a “0” if the item is out of
stock. Please note that our system does not decrement the inventory count. The count
does not change in Nordstrom’s system until overwritten by the next 846 file. For any
items that are discontinued by the Supplier or temporarily out of stock, the UPCs must
remain on the 846 inventory file at “0” quantity for a minimum of five (5) days to
ensure that Nordstrom’s system picks up the change and deactivates the item.
Please refer to the Nordstrom Direct Supplier Compliance Manual (Section 7: EDI
Requirements) and Nordstrom Drop Ship EDI Specification documentation for additional
mapping guidelines and information. Documentation will be provided upon approval for
the Drop Ship Program.
Industry Standards References
The following organizations serve as valuable resources for companies seeking information about EDI
implementation:
UPC Ticket Format and Marking Guidelines
VICS EDI Mapping Guidelines
NRF Color and Size Codes
GS1 US
www.gs1us.org
Voluntary Inter-Industry Commerce Standards (VICS)
Guidelines for Floor Ready Merchandising
www.vics.org
National Retail Federation (NRF)
Standard Color and Size handbook
www.nrf.com
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116
Packing Slips, Packaging, & Labeling Standards
Nordstrom is an environmentally responsible company. We encourage the use of environmentally
sensitive packaging materials (recycled and recyclable). Avoid excess packaging by using material that
maximizes protection while minimizing an environmental impact. Refer to Section 5: Packaging and
Labeling Requirements located in the Nordstrom Direct Supplier Compliance Manual
(www.nordstromsupplier.com) for additional information on item packaging best practices.
Packing Slip Standards
Actual packing slip design must be approved by Drop Ship Operations ([email protected]).
Supplier shall be responsible for its own costs related to packing slip design. EXHIBIT B EXAMPLE
PACKING SLIP
•
•
•
•
•
•
•
•
•
Nordstrom name (May be included in the bill to information)
Nordstrom.com number – 888.282.6060
Nordstrom.com email – [email protected]
Customer name
Nordstrom Customer Order Number (Clearly demarcated as ‘Nordstrom Customer Order Number’)
Product Description Information (line item - style, color, size)
UPC information
NO product pricing on pack slip
NO address other than the customer’s address on the packing slip
***Pack slip must be included on the inside of the shipping carton.
EXHIBIT B EXAMPLE PACKING SLIP
Supplier Packaging Standards
Marketing/Promotional Materials:
• Nordstrom promotional materials (Nordstrom provided ONLY. All other materials must be
approved by Drop Ship Operations [email protected]).
• Supplier is responsible for enclosing any package inserts specified by Nordstrom and maintaining
a sufficient supply of inserts so as not to disrupt shipping. Any inserts, including instructions, shall
not contain material that refers or relates to Supplier or any party other than Nordstrom.
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Corrugation:
• Supplier must provide new plain brown corrugation (UPS boxes are NOT permitted). Supplier is
responsible for all costs related to packaging (with exception of Nordstrom promotional materials,
Nordstrom merchandise return label, and Nordstrom sticker).
• Please use appropriate size corrugate for product. Packing material should be placed around the
inside of the shipping carton, if there is a chance that products will shift significantly during transit.
• Item must be shipped in a box, not a bag of any sort.
• Sample photo of Supplier packaging is required during drop ship set up process.
Packaging Material Standards:
• Plain or clear sealing tape (Provided by Supplier)
• Nordstrom Merchandise Returns Label (Provided by Nordstrom ) - EXHIBIT C EXAMPLE
NORDSTROM RETURN LABEL (full return information page available upon request)
• Nordstrom Sticker 6” x 2” (Provided by Nordstrom ) - EXHIBIT D EXAMPLE NORDSTROM
STICKER
• Nordstrom Sticker must be placed on a visible side of the shipping carton where it is
unobstructed by other labels.
EXHIBIT C EXAMPLE NORDSTROM RETURN LABEL & EXHIBIT D EXAMPLE
NORDSTROM STICKER
Promotional and Packaging Materials Replenishment:
• To replenish any of the Nordstrom promotional or packaging materials please email:
Shoe Suppliers: [email protected]
Apparel and Accessory Suppliers: [email protected]
•
Information to include on email request: Item(s) needed, quantity needed, the address to ship them
to as well as the contact name, phone number and email address.
UPC Standards/Product and Packaging Labeling
•
•
•
UPC barcode on item (hang tag), on retail box, or poly bag.
Legible description on item (style name or number, color, size).
Correct size and style label attached to apparel/accessory item. (hang tag).
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•
•
No pricing or Supplier suggested retail information.
The use of UPC to identify merchandise is a retail industry standard. This allows us to have one
universal identifier for merchandise. GXS and InterTrade are our selected third-party UPC catalog
providers. Please reference the Nordstrom Direct Supplier Compliance Manual and/or contact our
Supplier Compliance department at [email protected] for details on creating a UPC
catalog.
EXHIBIT E EXAMPLE LABEL
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Order Status, Shipment & Delivery
Drop Ship Supplier Partners shall process and ship orders to customers within the shipment time frame
for the shipping method selected by the customer as delineated below in ‘Expedited Order Shipment
Expectations’ and ‘Ground Order Shipment Expectations’ timetables. Supplier shall also comply with all
applicable Federal Trade Commission (FTC) mail order rules and any other Legal Requirements with
regard to the fulfillment of orders. For the avoidance of doubt, the term “shipment time frame,” as
referenced above, shall mean the total time spent to process an order, including, without limitation, Drop
Ship Supplier processing time of the order, packaging of the product, receipt by the UPS carrier, and
receipt of the 856 ship notification by Nordstrom.
Carrier Selection
UPS is our carrier of choice for the Drop Ship program. Nordstrom will issue each Supplier a UPS thirdparty billing account number to be used in conjunction with Supplier’s UPS shipping account. This billing
account is to be used exclusively for direct-to-customer orders.
UPS ASN Standards/Shipment Tracking Capability
All Supplier Partners participating in the drop ship program must have the capability to track shipments. It
is a requirement that all of our Suppliers transmit a tracking number within the ASN.
• Nordstrom requires one VICS 856 ASN per package for all UPS shipments.
• The tracking number provided by UPS must populate the sub-bill of lading field (REF*BM segment)
and the PRO number field (REF*CN segment).
• The ASN must be transmitted and received by Nordstrom the same business day that the order is
shipped.
• Must contain correct/valid carrier tracking information, transmitted in the document’s BOL field must
contain PO #, customer #, and the carrier’s 4-character SCAC code.
• Please reference the EDI 856 Version 4010 PDF document for additional mapping details.
Supplier Out of Warehouse and Time to Customer Requirements
Expedite Shipments
All Supplier Partners are required to have the capability to ship Next Day Air Saver and Second Day Air
shipments. In general, all in-stock drop ship orders must be out of the warehouse on the same day the
850 EDI order transaction is available for pick up prior to 12:00pm PT. Next Day Air Saver and Second
Day Air ship methods must be prioritized and shipped ahead of ground orders on the same day if the
order is sent via EDI by 12:00pm PT.
Expedited Order Shipment Expectations: (Timetable is based on Pacific Time)
•
•
•
•
•
•
Next Day Air Saver
Order Time ≤ 12:00 PT 06/20/2014
Ship by = 06/20/2014
Next Day Air Saver
Order Time > 12:00 PT 06/20/2014
Ship by = 06/21/2014
Second Day Air
Order Time ≤ 12:00 PT 06/20/2014
Ship by = 06/20/2014
Second Day Air
Order Time > 12:00 PT 06/20/2014
Ship by = 06/21/2014
Shipment timing is met when order that is placed ≤ 12:00 PT and shipped same day
Shipment timing is met by “Ship By” date
Next Day Saver or Second Day Air to the customer
• Next Day Ship - select ship “SAVER” or “PM” delivery, not AM delivery
NO signature required unless specifically requested by Nordstrom during item setup process
EDI (856 - ASN) transmitted same day as shipment
EDI (810 - Invoice) transmitted within 24hrs
Ground Shipments
All Supplier Partners are required to have all in-stock drop ship orders out of their warehouse within one
(1) business day from the time the 850 EDI order transaction is available for pick up. Nordstrom’s
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Section 10: Drop Ship
120
expectation is that all in-stock merchandise is to be received by the customer within 3-6 business days
from the time of the 850 EDI order transaction. (The posted promise date to the customer is 3-6
business days).
Ground Order Shipment Expectations: (Timetable is based in Pacific Time)
Standard Ground
•
•
•
•
•
•
Order Date = 06/20/2014
Not After Date = 06/21/2014
Shipment timing is met by “Not After Date”
3-6 Business days to the customer
Shipped Ground Residential
NO signature required unless specifically requested by Nordstrom during item setup process
EDI (856 - ASN) transmitted same day as shipment
EDI (810 - Invoice) transmitted within 24hrs
Cancellations
The Supplier is required to notify Nordstrom of all cancellations on a daily basis via the EDI 870
(cancellation transaction). The 870 order status feed updates our system and generates an email advising
the customer of the action on their order. A cancellation EDI 870 is required if “Not After Date” is not met
in the EDI 850. A fulfillment rate of 98% or better is required. High cancellations may result in
removal from the Nordstrom Drop Ship Program.
• Orders for any item not available due to a “no inventory position” should be cancelled if the order
cannot be filled within 8-hours from the date the purchase order is available for pickup at the VAN.
An updated 846 inventory file must also be sent with a “0” for UPC in question.
• Nordstrom Drop Ship Operations ([email protected]) must be notified when product will
not ship within the required one (1) business day, regardless of reason. Notification must be made
in writing (via email) within one (1) business day of receiving the EDI 850.
• If Supplier notices Nordstrom price discrepancy, they must not hold/cancel packages from being
shipped to the customer. The Supplier must notify Nordstrom Drop Ship Operations of any issues
immediately, but Supplier is not authorized to stop fulfillment/shipment process of any customer
order.
Additional Shipping Information
•
•
•
•
•
•
•
Multi-piece Orders and Split Shipments: PO’s with multiple items should be combined in one shipment
to the customer when possible. Nordstrom notifies customers that their packages may arrive
separately in case they are not able to be combined.
Supplier will be the shipper of record whether using the Nordstrom UPS shipping account or its own
shipping account.
All problems and/or issues regarding shipping/delivery must be resolved by the Supplier.
Shipments that are misrouted due to Supplier error must be resolved at Supplier’s expense.
Nordstrom will not pay invoices and shipping expenses for merchandise shipped after the order has
been cancelled by Nordstrom.
Supplier will be reimbursed for any additional shipping fees incurred due to a special request from
Nordstrom.
Nordstrom does NOT pay handling fees/drop ship fees/pick-pack fees. Supplier will be responsible for
any expenses incurred during the fulfillment stage.
Returns, Exchanges, Refusals & Undeliverable Shipments
Customer Returns
All customer returns are directed to the Nordstrom Fulfillment Center in Cedar Rapids, Iowa (7700 18th
Street S.W., Cedar Rapids, Iowa 52404). Clear instructions are provided to each customer on the
Nordstrom returns label (EXHIBIT C EXAMPLE NORDSTROM RETURN LABEL - full return information
page available upon request). Customers can also return merchandise to our Full-Line Stores. Nordstrom
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121
requires its Drop Ship Supplier Partners to accept customer returns for all unwanted merchandise in resellable condition as well as merchandise containing manufacturing defects.
• If, on the rare occurrence, a customer returns an item to the Drop Ship Supplier directly, Supplier
must notify Nordstrom Drop Ship Operations of the return within two (2) days of receiving the item.
Customer Exchanges
Customer exchanges are resolved either at a Nordstrom store or through Nordstrom Cedar Rapids
Returns Department. The item being exchanged is returned through the regular process if in re-sellable
condition. An exchange order is placed through the Nordstrom Cedar Rapids Customer Service
Department and will be included in the next EDI 850 transaction sent to the Supplier.
Open RA Process
An open return authorization is a requirement for all direct to consumer Supplier Partners. Nordstrom only
returns re-sellable product using this open RA. As a guideline, once a shipping carton is full or once a
month, the re-sellable items will be shipped back to the Supplier. Supplier will not be notified in advance of
returns being sent back to Supplier’s warehouse. Defective returns will be handled in the same fashion as
our current Nordstrom agreements allow, or on a case-by-case basis if no agreements exist.
• The drop ship Supplier Partner is required to provide Nordstrom with the RA number and the
address the returns should be sent back to. If the Supplier does not provide the RA number
and information in a timely manner the returns will be sent back to the Supplier with
Nordstrom RA# written on the return carton
Customer Refusals/ Undeliverable Shipments
If UPS deems an order undeliverable, the Supplier must contact Nordstrom Drop Ship Operations
immediately at (206)454-5600 or via email to [email protected] for ship-to address verification.
Supplier is responsible for providing Proof of Delivery to the Drop Ship Operations office at the request of
Nordstrom within 24-hours of the request. Nordstrom Drop Ship Operations will contact the customer and
direct the Supplier Partner to return the merchandise back into their inventory and issue a credit invoice to
Nordstrom.
• If Proof of Delivery is NOT provided; the Supplier must replace the merchandise at NO cost to
Nordstrom or the customer. If Supplier does not do so, Nordstrom will assess an expense offset to
the Supplier. A Supplier may not use Nordstrom’s UPS shipper number to ship replacement
merchandise.
• Customer Refusal/Undeliverable Shipment, Finances: Any shipping charges incurred on return
shipments, refused or undeliverable (only if supplier provides proof of delivery) should be charged to
the Nordstrom UPS third-party account number.
Replacement of Lost Items
Nordstrom incurs the costs involved for the replacement of lost items when Supplier Partners can provide
proof of delivery. Suppliers must cooperate with Nordstrom Drop Ship Operations by providing tracking
information, assisting in researching and resolving carrier claims and recouping the claim dollars.
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Invoicing Process
Customer orders on
Nordstrom.com
Nordstrom
transmits order to
Supplier via EDI
850
Supplier invoices
Nordstrom via EDI 810
for merchandise within
24hrs of shipment
Supplier ship confirms order via
EDI 856 within 8hrs of
shipment
Nordstrom matches 810
and 856
Nordstrom pays Supplier for
merchandise
Payment
Invoices will be paid according to terms agreement minus cost of any merchandise returned to
Supplier (*plus restocking fee of $2.50 flat rate). Terms are Net 45 days unless otherwise specified.
Accounts payable questions regarding invoice status, check information and claim copies should be
directed to our AP website at http://portal.nordstrom.com. Access to the AP website can be obtained by
contacting Web Admin at [email protected]. Please remember there is a 12-month time limit
on all inquiries. For additional information on payment terms, please refer to Nordstrom Terms and
Conditions of Purchase Order on www.nordstromsupplier.com.
Cost of Merchandise
Supplier Partner sends an EDI 810 invoice for each order detailing the cost of merchandise to Nordstrom
Inc., Accounts Payable. The Supplier number must correspond with EDI 850 transactions. The EDI 810
and EDI 856 are matched before the invoice is released for payment. Both feeds must be in
accordance with the IT specifications to be available for matching purposes.
Returned Merchandise
Deductions will be taken on invoice for returns. POD requests may be submitted in writing to the Claims
Department at our Cedar Rapids Fulfillment Center, 7700 18th Street S.W., Cedar Rapids, Iowa 52404,
fax (319) 846-4095.
Restocking Fee
Restocking fee payments can be requested by the Supplier Partner for each re-sellable returned item.
This fee is not to exceed $2.50 per item US. Please email your Supplier Relations representative in
Nordstrom Accounts Payable via the AP Inquiry website http://portal.nordstrom.com.
Cancelled Orders
Invoices for merchandise shipped after the order has been cancelled will NOT be paid.
Incorrect or unpaid Purchase Orders (PO’s)
PO’s reflecting incorrect cost need to be communicated to Drop Ship Operations and the Buying team for
quick resolution. Prior to contacting Nordstrom AP and Drop Ship Operations for payment of unpaid
invoices, Supplier is required to research within their company (i.e. Supplier customer service) for
resolution.
Freight Costs
Nordstrom pays all freight costs through our UPS third-party billing account number. Please refer to the
“Claims and Returns” section above for more information on when freight costs are NOT covered by
Nordstrom. Please note: UPS third-party billing account number is to be used for direct-to-customer
orders only. Nordstrom will provide a separate billing account number for shipments to Nordstrom FC and
DC locations.
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Cost/Price Discrepancy & Price Matching
•
•
•
If Supplier notices Nordstrom price discrepancy, the supplier must NOT cancel/hold orders from
being shipped to our customers. The Supplier must notify Nordstrom Drop Ship Operations of the
issue immediately, but the Supplier is NOT authorized to stop shipment to the customer.
Nordstrom has the right to lower advertised price of an item at any time to compete with
competitors’ advertised pricing. Nordstrom will contact Supplier Partner to discuss a strategy for
lowering the price in order to remain competitive.
Supplier Partner expressly warrants and indemnifies that prices for the goods sold to Nordstrom
hereunder are no less favorable than those currently extended to any other customer for the same
or similar goods. In the event that Supplier reduces its price for such goods during the term of this
agreement, Supplier agrees to reduce its prices of the goods ordered hereunder correspondingly.
Supplier warrants that the price shown to Nordstrom is complete and no additional charges of any
type shall be added without Nordstrom’s express written consent. Such additional charges include,
but are not limited to, shipping, packaging, labeling, custom duties, taxes, storage, insurance,
boxing, crating, and any additional handling fees.
Customer Service
Nordstrom Standard of Excellence
Nordstrom partners with Suppliers who share the same standard of excellence and who strive to help
Nordstrom be the premier customer service online retailer. Nordstrom will utilize whatever means
necessary to ensure that customer expectations are satisfied with both the quality of the merchandise
customers order and the service customers receive.
Drop Ship Operations Inquiry Process
Supplier Partner’s customer service agents work directly with the Nordstrom Drop Ship Operations team.
Any Nordstrom customer inquiries should be forwarded to the contact listed below. The Supplier should
not contact a customer directly unless expressly asked by a member of the Nordstrom Drop Ship
Operations team. Drop Ship Operations: [email protected]
Dedicated Supplier Customer Service Resource Requirement
The Supplier Partner must provide a primary and secondary dedicated resource to assist the Nordstrom
Drop Ship Operations team with customer service related issues. Customer service resources must meet
the criteria listed below:
• Regularly scheduled hours (minimum of 9:00AM – 5:00PM, Monday – Friday)
• Access to email (during business hours)
• Access to inventory availability information (during business hours)
• Shipping and tracking number information
• Required to be able to follow up on questions within 24 hours (excluding weekends and holidays)
• General working knowledge of the Supplier direct-to-consumer business process
• General working knowledge of the Nordstrom process
• Out of office procedures - If the primary service rep is out of the office, the secondary service rep
must be available
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Change Protocol & Service Delays
Change Process for Supplier Partners
Suppliers must provide a minimum of 30 days written (email) and verbal notification for significant
operational or technical changes that may affect the direct-to-consumer process. Changes must be
communicated in writing through Drop Ship Operations ([email protected]).
• i.e. warehouse changes/moves, closures, technological changes like EDI, etc.
Change Process for Nordstrom
Nordstrom implements changes in phases allowing our Supplier Partners to plan and evaluate how these
changes affect their business process. The Supplier is given a minimum of 30 days notice for changes in
process or requirements. Communication regarding changes will be in partnership with Nordstrom
merchants and through Drop Ship Operations in writing. Every attempt will be made to roll out changes to
our Supplier Partners in quarterly packages.
Service Delays
Drop ship Supplier Partners must communicate any potential service delays to Nordstrom Direct Drop
Ship Operations a minimum of 30 days prior to any scheduled service delay. A service delay is any
situation or event, which impacts the ability to ship to customers within the expected timeframe. Service
delays caused by inclement weather, employment disputes, or any other special occurrences must be
communicated immediately to Nordstrom Direct Drop Ship Operations ([email protected]).
Quality Assurance
Nordstrom’s Commitment to Quality & Minimum Merchandise Quality Criteria
Nordstrom is committed to ensuring all customers are satisfied with the quality of their merchandise.
Nordstrom only selects Suppliers who share the same level of commitment to quality as we do. If any
Supplier Partner has questions or concerns in regards to the quality of the merchandise they are drop
shipping to customers please contact Drop Ship Operations ([email protected]). Listed below is
the criterion drop ship Supplier Partners must adhere to when reviewing the quality of the merchandise
they are shipping direct-to-consumers.
• Merchandise packaging in good condition
• Consistent color
• Finish
• Construction
• Odor and stain free
• No scuffs, scratches, etc.
• Labels (Supplier name, country of origin, care content)
• No pricing information
Merchandise that does not adhere to U.S. laws and regulations and/or to any additional Nordstrom safety
regulations will fail the Nordstrom quality audit. Information about Nordstrom safety requirements for
general wearing apparel may be found at www.nordstromsupplier.com/NPG/productintegrity.html, under
the Apparel category, click on “Performance Specifications". (On the “Product Integrity” webpage, click on
"Flammability" for general wearing apparel flammability requirements.) Additional information about
Nordstrom's Child Safety Program is available at www.nordstromsupplier.com/NPG/productintegrity.html,
under the Children’s Apparel category, click on “Performance Specifications".
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Supplier Partner Performance & Compliance Auditing
Nordstrom is utilizing two primary methods to evaluate Drop Ship Supplier Partner performance. One,
Supplier metric reporting is used to determine the efficiency of the Supplier business process. Nordstrom
is also using a blind order program in which orders are placed periodically by auditors throughout the
country to ensure all Nordstrom standards are being met.
Supplier Partner Performance Scorecards
Scorecards focus on the below key performance areas. Suppliers are shown our ideal performance range,
where they fall within the range, and any operational issues that could have been avoided to lead to better
performance in the future.
Components of a Supplier Partner Scorecard:
• Total orders received
• Total orders ship confirmed (% of total orders)
• Fulfillment Rate (Expected Fulfillment is 98%)
• Average time - Out of warehouse
Blind Order Program
Nordstrom uses a Blind Order Program to ensure that the Drop Ship Supplier Partner is meeting all
Nordstrom packaging standards. The blind orders are placed intermittently during a given timeframe. The
volume of blind orders is proportionate to each Supplier’s sales volume and compliance history.
Compliance is monitored in the areas of merchandise quality, packaging, presentation, and time-tocustomer.
Components of Blind Order Reporting:
• On time delivery
• Correct items shipped
• Quality of the merchandise
• Nordstrom merchandise return label included
• Plain or clear tape
• Plain brown corrugate
• Compliant packing slip
• Nordstrom branded sticker
Compliance Auditing Feedback
The Supplier receives structured, consistent feedback regarding performance. In addition, where
improvements are necessary, progress is measured against previous evaluations. Follow up occurs
through conference calls, email correspondence or onsite visits by Drop Ship Operations.
Onsite Audit Process
The purpose for the onsite audit is to form a relationship with the Supplier Partner and to confirm that the
Supplier is performing in accordance with all Nordstrom specifications. Nordstrom will notify Supplier of
onsite audit in advance.
Onsite audit to include, but not limited to the following:
• Examination of Supplier business process for drop ship orders.
• Examination of the inbound, quality assurance, inventory management, and reverse logistics
processes.
• Certification that the steps outlined in the Supplier business process fulfills all Nordstrom standards.
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Communication with Nordstrom Customers
•
•
Confidentiality: All Nordstrom customer names, addresses, files and other information are
acknowledged to be confidential and the sole property of Nordstrom. Supplier will make every effort
to respect and protect this confidentiality. Supplier will not sell, rent or otherwise transfer such
information or the right to use such information. Supplier will use the information only for sales
approved by Nordstrom. This paragraph is expressly acknowledged to survive the termination of this
agreement.
Supplier will NOT use any customer names or addresses supplied by Nordstrom without
Nordstrom’s written permission. No form of communication is authorized without
Nordstrom’s written permission.
Additional Drop Ship Supplier Partner Standards
•
•
•
Before a Supplier has the ability to participate in the Nordstrom Drop Ship Program, the Supplier
Partner must review the most updated Nordstrom Direct Drop Ship Supplier Partner Operations
Manual, Nordstrom Partnership Guidelines, and the Purchase Order Terms and Conditions which
can be found at www.nordstromsupplier.com.
Majority of supplier’s items must have a retail price above $40.00 per item to be on drop ship.
No substitutions or alterations shall be made to the merchandise, packaging, labeling, or other
materials furnished by the Supplier without written approval from Nordstrom. Such material shall not
bear any logo or identification not previously specified.
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Nordstrom Partnership Guidelines
At Nordstrom, we recognize that our success is based on the quality of our relationships with customers,
employees, agents, suppliers, and communities. To maintain the high caliber of these relationships and to
achieve our goal of always providing the best value product in the most equitable manner, we have
established standards for our business Suppliers. In communicating these guidelines, we hope to identify
potential Suppliers who share our commitment to quality products, quality business principles and quality
community relationships.
We will only engage business Suppliers who demonstrate a commitment to contribute to the improvement
of working conditions and strive to meet our requirements stated in the Nordstrom Partnership Guidelines.
LEGAL REQUIREMENTS
Nordstrom expects all of its business Suppliers (“Suppliers” as used in these Partnership Guidelines shall
include all agents, vendors, manufacturers, factories and subcontractors) to comply with the applicable
laws and regulations of the United States and those of the respective country of manufacture or
exportation, including, but not limited to, the Fair Labor Standards Act (Department of Labor Monitoring
Guide).
All products must be accurately labeled and clearly identified as to their country of origin and content. The
language to be used for purposes of notice and interpreting the meaning of these guidelines shall be
English. For more information on these and other requirements, please visit www.nordstromsupplier.com.
FORCED LABOR
Nordstrom will not conduct business with any Supplier that uses involuntary labor of any kind; including
prison labor, indentured labor, bonded labor, or labor obtained through human trafficking or slavery.
Employees shall not be required to lodge “deposits” or identity papers upon commencing employment with
the company.
CHILD LABOR
Suppliers will not employ anyone under the age of 15, and / or younger than the age of completing
compulsory education, or under the minimum ages established by applicable law in the country of
manufacture, if higher than the age of 15. Furthermore, Suppliers of any kind will not expose anyone
under the age of 18 to situations in or outside of the workplace that are hazardous, unsafe or unhealthy,
and will provide adequate protection from exposure to hazardous conditions or materials.
HARASSMENT AND ABUSE
Nordstrom expects our Suppliers to treat every employee with respect and dignity. No employee will be
subject to any physical, sexual, psychological or verbal harassment or abuse. Suppliers will not use
monetary fines as a disciplinary practice. Furthermore, workers must be free to voice their concerns to
Nordstrom or Nordstrom-appointed staff without fear of retaliation by factory management.
WAGES AND BENEFITS
Suppliers shall set wages, overtime pay and legally mandated benefits and allowances in compliance with
all applicable laws. Workers shall be paid at least the minimum legal wage or a wage that meets local
industry standards, whichever is greater.
NONDISCRIMINATION
Nordstrom firmly believes people are entitled to equal opportunity in employment. Although the company
recognizes cultural differences exist, Nordstrom will not pursue business relationships with Suppliers who
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discriminate in employment, including hiring, salary, benefits, advancement, discipline, termination or
retirement on the basis of gender, race, religion, age, disability, sexual orientation, nationality, marital or
maternity status, work or personal affiliations, political opinion, or social or ethnic origin.
HEALTH AND SAFETY
Nordstrom seeks Suppliers who provide written standards for safe and healthy work environment for their
workers, including adequate facilities and protections from exposure to hazardous conditions or materials.
These provisions must include safe and healthy conditions for dormitories and residential facilities, and
they must comply with local health and safety laws and standards.
HOURS OF WORK / OVERTIME
While permitting flexibility in scheduling, we will identify local legal limits on work hours and seek Suppliers
who do not exceed them except for appropriately compensated overtime. While we favor Suppliers who
utilize less than 60 hours per week, we will not, on a regular basis, require in excess of 48 hours per week
and 12 hours overtime per week, or as permitted by applicable law, whichever is lower.
Employees should be allowed one day off in seven.
US CUSTOMS
Suppliers will comply with applicable U.S. Customs importing laws and, in particular, will establish and
maintain programs and documentation to support country of origin production verification, to avoid illegal
transshipping.
Suppliers shall seek ongoing education regarding Customs-Trade Partnership Against Terrorism (CTPAT) supply chain security requirements, establish an action plan for compliance, be prepared for supply
chain security audits by Nordstrom and / or third-party auditor, and maintain standards set therein.
ENVIRONMENT
Suppliers must demonstrate a regard for the environment, as well as compliance with applicable
environmental laws. Further, Nordstrom actively seeks Suppliers who demonstrate a commitment to
progressive environmental practices and to preserving the earth’s resources.
DOCUMENTATION AND INSPECTION
Nordstrom intends to monitor compliance with our Partnership Guidelines and to undertake on-site
inspections of Suppliers’ facilities. Suppliers will maintain on file all accurate documentation necessary to
demonstrate compliance and will authorize Nordstrom and its designated agents (including third-parties)
to engage in announced and unannounced monitoring activities to ensure compliance, including
confidential employee interviews. Nordstrom will review and may terminate its relationship with any
Supplier found to be in violation of the Partnership Guidelines.
FREEDOM OF ASSOCIATION
Suppliers will respect workers rights to freedom of association and collective bargaining.
SUBCONTRACTING AND CHANGES IN MANUFACTURERS, FACTORIES, OR VENDORS
Suppliers will not utilize subcontractors for the production of Nordstrom products or components without
written approval and authorization from Nordstrom, and only after the subcontractor has agreed to comply
with the Partnership Guidelines. Suppliers will not change manufacturers, factories, subcontractors or
vendors for the production of Nordstrom products without written approval and authorization from
Nordstrom, and only after the new factory, subcontractor, or vendor has agreed in writing to comply with
the Partnership Guidelines.
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CHANGE OF CONTROL
Suppliers shall promptly notify Nordstrom in writing if the ownership of the Supplier changes. The new
owners of Supplier shall agree to comply with the Partnership Guidelines. Likewise, Suppliers shall
promptly notify Nordstrom in writing if the location of the Supplier changes, including the sale or purchase
of any facility which may house Nordstrom production.
ANIMAL WELFARE
Nordstrom promotes strict adherence to codes of practice that meet or exceed International, National and
State Government standards for animal welfare. We strive to do business with Suppliers who source
leathers, furs and any other animal by-product from entities who use fair and humane animal welfare
practices.
THE KIMBERLY PROCESS AND CONFLICT MINERALS
Nordstrom expects all of its Suppliers to purchase all diamonds from legitimate sources not involved in
funding conflict, and in compliance with United Nations Kimberly Process resolutions. This shall also be
stated as such on all invoices, wherein the seller guarantees that all diamonds are conflict-free, based on
personal knowledge and / or written guarantees provided by the supplier of the diamonds. Nordstrom
expects all of its Suppliers to avoid use of “conflict minerals” which may directly or indirectly finance or
benefit armed groups in the Democratic Republic of the Congo or adjoining countries, in full compliance
with Dodd-Frank Conflict Minerals Provisions
ANTI-BRIBERY
Nordstrom expects all its business suppliers to have programs, policies and training in place to comply
with its local and/or applicable anti-bribery regulations, including without limitation the Foreign Corruption
Practices Act (FCPA) and the U.K. Bribery Act, and to prevent payments made for the purpose of
obtaining or retaining business.
Notice of Disclaimer
The Nordstrom Direct Drop Ship Supplier Partner Operations Manual, Nordstrom Direct Supplier
Compliance Manual, Nordstrom Full Line and Rack Supplier Compliance Manual, Routing Guide, NPG
Supplier Procedures Manual, Nordstrom International Packing and Shipping Guide, and the
www.nordstromsupplier.com website provide answers to questions commonly asked by Nordstrom
vendors/Suppliers and serve as a reference to state and federal laws regarding apparel, footwear and
accessory products.
The information contained within the manuals and the website should not be taken as legal advice or as a
legal guide to your situation or to any law, statute, or dealings with public authorities.
Please refer any questions you may have about compliance with and/or violations of laws, citations by
public authorities, court appearances, legal responsibilities, criminal or civil defenses, etc., to your
attorney.
Nordstrom is not responsible for:
1. Your reliance on any information contained in or omitted from this manual;
2. Your reliance on the accuracy of such information, including whether or not the information is
correct, current or complete, and/or;
3. The consequences of any action you or any other person takes or fails to take, whether or not
based on information provided by or as a result of the use of this manual.
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