CONTACT INFORMATION
Central services
PRESENTATION
C/ Condesa de Venadito, 9
28027 Madrid
Telephone no: 915859888
Provincial addresses
PROVINCE
A CORUÑA
ALBACETE
ALICANTE
ALMERÍA
ARABA/ÁLAVA
ASTURIAS
ÁVILA
BADAJOZ
BARCELONA
BIZKAIA
BURGOS
CÁCERES
CÁDIZ
CANTABRIA
CASTELLÓN
CEUTA
CIUDAD REAL
CÓRDOBA
CUENCA
GIPUZKOA
GIRONA
GRANADA
GUADALAJARA
HUELVA
HUESCA
ILLES BALEARS
JAÉN
LA RIOJA
LAS PALMAS
LEÓN
LLEIDA
LUGO
MADRID
MÁLAGA
MELILLA
MURCIA
NAVARRA
OURENSE
PALENCIA
PONTEVEDRA
SALAMANCA
STA. CRUZ TENERIFE
SEGOVIA
SEVILLA
SORIA
TARRAGONA
TERUEL
TOLEDO
VALENCIA
VALLADOLID
ZAMORA
ZARAGOZA
APPOINTMENT
901 01 02 10
CITIZENS
901 11 99 99
BUSINESS
901 01 01 21
Provincial number
Provincial number
Provincial number
981995579
967750579
965000579
950750579
945750579
984751579
920750779
924990579
936190579
944506579
947750879
927750579
956992579
942990579
964750579
956984979
926990579
957990579
969750579
943980579
972068679
958900879
949750979
959750579
974750579
971980779
953990579
941750579
928990579
987990579
973990479
982750779
910504579
952998679
952990779
968991579
948990579
988750579
979990579
986981579
923750579
922990579
921750579
955563579
975750579
977990979
978990579
925990579
963085779
983990979
980750579
976998979
981995598
967750598
965000498
950750598
945750898
984751498
920750798
924990578
936190998
944500598
947750598
927750598
956992598
942990898
964750598
956984779
926990598
957990598
969750598
943980598
972068698
958900598
949750898
959750598
974750598
971998798
953990598
941750598
928990598
987990598
973990598
982750778
910504598
952997098
952990798
968991598
948990598
988750598
979990598
986981598
923750598
922990598
921750498
955566598
975750598
977990598
978990598
925990598
963085598
983990998
980750598
976998998
981995797
967750997
965000497
950750597
945750597
984751597
920750797
924978197
936190997
944506697
947750897
927750597
956992597
942990897
964750897
956984997
926990997
957990597
969750597
943980597
972068697
958900797
949750997
959750997
974750597
971998797
953990597
941750597
928990597
987990597
973990597
982768897
911774997
952998697
952990797
968991997
948990597
988750597
979990597
986981897
923750597
922990597
921750497
955566997
975750597
977990597
978990597
925990597
963085997
983990997
980750597
976998997
SEPE Offices
Business hours: 901 11 99 99 or at www.sepe.es.
The State Public Employment Service (SEPE for
its acronym in Spanish) is the autonomous body
appointed to the Ministry of Employment and
Social Security that has assumed the functions of
the defunct National Employment Institute (INEM
for its acronym in Spanish) since 2003.
At SEPE we worked hard to improve the quality of
services that we provide, and the purpose of the
publication of this Service Charter is to show our
commitment to progress and to inform citizens and
users about our services, their rights and about the
quality commitments we have made in regards to
those services.
We trust that this Charter will promote the
modernisation of the State Public Employment
Service, serve as internal management tool for
continuous improvement and bring us closer to
citizens.
UNIT RESPONSIBLE FOR THE CHARTER
Resources and Organisation Sub-Directorate General
C/ Condesa de Venadito 9, 28027 Madrid
[email protected]
Telephone no: 915859888
FURTHER INFORMATION
Appointments
Citizens
Companies
www.sepe.es
We’re working for you
State Public
Employment Service
Services
Charter
2014 - 2017
901 01 02 10
901 11 99 99
901 01 01 21
Catálogo de publicaciones de la
Administración General del Estado:
http://publicacionesoficiales.boe.es
NIPO: 274-14-178-9
GOBIERNO
DE ESPAÑA
MINISTERIO
DE EMPLEO
Y SEGURIDAD SOCIAL
SERVICIO PÚBLICO
DE EMPLEO ESTATAL
SERVICES WE OFFER
Electronic services
99Publish any legislative developments that affect services and
the rights of citizens or that constitute relevant information on
our website no later than 48 hours after they are published in
the Official Bulletin (BOE).
99General information and personalised assistance.
All the aforesaid services can also be processed electronically
through our Online Office https://sede.sepe.gob.es with the
exception of the PREPARA Programme which can only be
managed in person.
99Institutional data: statistics on the labour market situation.
To carry out online operations you must have the following:
MANAGEMENT
99Windows XP, Windows Vista, Windows 7 and Windows 8. The
supported architecture for all operating systems is 32 and 64
bit.
Percentages of:
99Internet Explorer, Mozilla Firefox or Chrome Browsers. The
browser should not prevent the execution of JavaScript code or
pop-ups.
99Questions and requests addressed with regards to all
enquiries.
INFORMATION
Services for workers
99Procedures and payment of:
-- Unemployment benefits (contributory, allowances, active
integration income and agricultural unemployment
allowance).
-- Payment of accumulated unemployment benefits (lump
sum and support for the voluntary return of foreigners).
-- PREPARA Programme aids.
99Facilitate job searching through our website in the Portal de
Empleo (Employment Portal), Portal de Autónomos (SelfEmployed Workers Portal) and EURES Network spaces.
99Assessment of professional skills acquired through work
experience.
99Issuance of professional certificates.
Services for companies
99Registration and accreditation of training centres.
99Authorisation of placement agencies.
99Search for professionals through our website in the Portal de
Empleo, Portal de Autónomos and EURES Network spaces.
99Register of contracts for economically dependent selfemployed workers.
99Communication by electronic means for:
-- Hiring through the Contrat@ application.
-- Business licences through the Certific@2 application.
Services for Public Administrations and non-profit
entities
99Create and qualify National Reference Centres for vocational
training.
99Awarding of subsidies to promote recruitment.
99Manage grants to Local Governments for the agricultural
amployment development Programme.
99Vocational training for employment activities targeting military
personnel as well as persons deprived of liberty.
99Adobe Acrobat Reader 7.0 File Viewer or higher.
99Java Virtual Machine (JRE) (1.7u55) or higher of 32 bit.
99Username and password provided by a State Public
Employment Service, digital certificate provided by a
recognised body, or electronic ID.
We also deliver services related to employment and training in the
autonomous cities of Ceuta and Melilla.
OUR COMMITMENTS
99Make appointments, whether requested by phone or via the
website, within the following times:
-- 70% between 1 and 5 working days.
-- 20% between 6 and 10 working days.
-- 10% within a maximum of 15 working days.
99Address all inquiries and handle all the operations requested
by telephone, within the corresponding business hours.
99Resolve requests for contributory benefits and benefits for
termination of employment contract, within 5 working days of
the request, and transfer payment of the benefit on the 10th
of the following month.
99Answer electronic enquiries sent through our website within 1
and 5 working days from when they were sent.
99Provide access to electronic processing through the Online
Office, providing 100% of new recipients of benefits with a
username and password.
99Company registration through the Portal de Empleo and Portal
de Autónomos on our website within 24 hours from when the
request was sent.
99Make monthly statistics on unemployment, recruitment and
unemployment benefits available to the public at 9am on the
2nd working day of each month.
QUALITY INDICATORS
99Managed appointments, distributed by the three time ranges.
99Contributory benefits settled and paid within established
timeframe.
99Electronic queries answered within established timeframe.
99New recipients that have a password and username.
99Companies registered through the Portal de Empleo and the
Portal de Autónomos within 24 hours.
99Monthly statistics made available to the public within the
established time and date.
99New legislation published on the website within expected
timeframe.
RELIEF MEASURES
Complaints arising from failure to comply with the commitments
stated in this Charter should be addressed to the unit
responsible.
Once your complaint has been received, we will reply within 15
working days with a letter from the State Public Employment
Service General Directorate communicating the reasons that
caused the breach and relief measures that will be accordingly
adopted.
Failure to comply with the commitments stated in this Charter in
any way will not result in liability of the Administration.
COMPLAINTS AND SUGGESTIONS
They can be presented:
99By post.
99In person in any our units: citizen care offices, provincial
offices and central services.
99Through our Online Office, https://sede.sepe.gob.es with your
Digital Certificate.